Avis sur University Plaza Hotel and Convention Center Springfield
University Plaza Hotel and Convention Center Springfield
333 S John Q Hammons Pkwy, Springfield, MO
Avis
7,2
Bien
7,6/10
Propreté
7,8/10
Personnel et service
6,6/10
Équipements
7,0/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
18 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
10/10 Excellent
Rebecca
Voyage en couple
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rebecca
Séjour de 1 nuit en février 2024
Réponse de GM le 16 mars 2024
Dear Rebecca, Sincere thanks for taking the time to share your review. I'm thrilled to learn about the comfort and convenience you enjoyed during your stay with us! Hosting you was an absolute pleasure, and we look forward to welcoming you back soon. Best, Brent Parker GM
8/10 Bien
Melisha, Joplin
Voyage en famille
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melisha
Séjour de 1 nuit en mars 2024
Réponse de GM le 15 mars 2024
Dear Melisha, Thank you for sharing your review. I sincerely appreciate you noting our high cleanliness standards! Along with providing us with some recommendations for improvement, it's encouraging to hear that our hard work is affecting the guest experience. Please visit us again soon. Best, Brent Parker GM
8/10 Bien
Paul
13 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en mars 2024
10/10 Excellent
Charles
Voyage en couple
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles
Séjour de 2 nuits en mars 2024
Réponse de GM le 12 mars 2024
Dear Charles, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Brent Parker GM
8/10 Bien
David
4 mars 2024
Les points forts : Propreté et personnel et service
David
Séjour de 1 nuit en mars 2024
Réponse de GM le 5 mars 2024
Dear David, We always appreciate when our guests express their willingness to stay with us again! Thank you for sharing your feedback and for providing us with areas where we can make improvements. Our aim is to be the top-rated hotel in the area, and our guests' opinions are instrumental in helping us achieve this goal. We hope to welcome you back soon, so please find a reason to visit us again in the near future! Best, Brent Parker GM
8/10 Bien
Kelly
Voyage en famille
3 mars 2024
Les points forts : Propreté et personnel et service
Kelly
Séjour de 2 nuits en mars 2024
Réponse de GM le 4 mars 2024
Dear Kelly, It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Brent Parker GM
10/10 Excellent
Dena
3 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dena
Séjour de 1 nuit en mars 2024
2/10 Horrible
Angela
3 mars 2024
Les points faibles : Propreté
Angela
Réponse de GM le 4 mars 2024
Dear Angela, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Brent Parker GM
6/10 Satisfaisant
Angela
Voyage en famille avec de jeunes enfants
21 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Angela
Séjour de 1 nuit en février 2024
Réponse de GM le 22 févr. 2024
Dear Angela, We appreciate your choosing us and are glad you enjoyed your visit. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Brent Parker GM
4/10 Médiocre
Patricia
19 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en février 2024
Réponse de GM le 20 févr. 2024
Dear Patricia, I would like to apologize for not having a room ready for your arrival and for the unsatisfactory dining experience in our restaurant. I have taken note of your feedback, and please know that this is not acceptable to our standards. Our team is constantly striving to improve the quality of service. I hope you will consider giving us another opportunity to provide you with the exceptional stay that we are known for. Once again, I sincerely apologize for any inconvenience caused, and thank you for taking the time to share your feedback with us. Sincerely, Brent Parker GM
2/10 Horrible
Amanda
19 févr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Amanda
Séjour de 1 nuit en février 2024
Réponse de GM le 20 févr. 2024
Dear Amanda, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Brent Parker GM
2/10 Horrible
Chris & Chelsie
15 févr. 2024
Chris & Chelsie
Séjour de 1 nuit en janvier 2024
Réponse de GM le 16 févr. 2024
Dear Chris & Chelsie,We appreciate your patronage and extend our apologies if your stay did not meet your expectations. We enjoyed hosting you and hope to have an opportunity to deliver an improved experience during your next visit.Sincerely,Brent ParkerGeneral Manager
2/10 Horrible
Andrew
Voyage en famille
11 févr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en février 2024
Réponse de GM le 12 févr. 2024
Dear Andrew, I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional stay and service you’ve come to expect. We value your business and your loyalty to our brand. I appreciate your feedback, as it allows us to impact future guest experiences positively. We hope to see you again. Sincerely, Brent Parker GM
10/10 Excellent
Nathan
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nathan
Séjour de 1 nuit en janvier 2024
Réponse de GM le 30 janv. 2024
Dear Nathan, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Brent Parker GM
10/10 Excellent
Rebecca
28 janv. 2024
Rebecca
Séjour de 1 nuit en janvier 2024
Réponse de GM le 29 janv. 2024
Dear Rebecca, It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our hotel for your travel needs and for taking the time to sing our praises. Hosting you was our pleasure, and we hope to do so again anytime you need to return to Springfield. Best, Brent Parker GM
10/10 Excellent
Timothy
Voyage en couple
18 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Timothy
Séjour de 2 nuits en janvier 2024
Réponse de GM le 19 janv. 2024
Dear Timothy,Thank you for being our valued guest and for your generous review! It was a pleasure to host you, and we can’t wait to welcome you again.Best,Brent ParkerGeneral Manager
10/10 Excellent
dawn
13 janv. 2024
dawn
Séjour de 5 nuits en janvier 2024
Réponse de GM le 16 janv. 2024
Dear dawn,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,Brent ParkerGeneral Manager
10/10 Excellent
Heather
7 janv. 2024
Heather
Séjour de 1 nuit en janvier 2024
Réponse de GM le 30 janv. 2024
Dear Heather, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Brent Parker GM
4/10 Médiocre
Ryan
28 déc. 2023
Les points faibles : Personnel et service
Ryan
Réponse de GM le 8 févr. 2024
Dear Ryan, Ensuring the highest level of hospitality is our top priority. We apologize for not meeting your expectations and appreciate your feedback. We hope to serve you better on your next visit. Sincerely, Brent Parker GM
10/10 Excellent
Caiden
21 déc. 2023
Caiden
Séjour de 2 nuits en décembre 2023
Réponse de Brent le 11 janv. 2024
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager
6/10 Satisfaisant
Vikki
Voyage en groupe
19 déc. 2023
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Disappointed
Vikki
Séjour de 1 nuit en décembre 2023
Réponse de GM le 20 déc. 2023
Dear Vikki,I’m sorry that you did not find us to be a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us and we hope you will consider a return visit. Sincerely,Brent ParkerGeneral Manager
8/10 Bien
Jodi
Voyage en famille, Voyage en groupe
16 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jodi
Séjour de 1 nuit en décembre 2023
Réponse de GM le 17 déc. 2023
Dear Jodi,On behalf of our entire team, I would like to thank you for choosing us. It's wonderful to know that your overall stay was enjoyable! We appreciate your valuable feedback, as it allows us to monitor and enhance the total guest experience. We look forward to hosting you again, as we always strive for improvement with the expectation that your next visit will be even better! Best,Brent ParkerGeneral Manager
6/10 Satisfaisant
Scotty
Voyage en famille
16 déc. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Below average
Scotty
Séjour de 1 nuit en décembre 2023
Réponse de GM le 17 déc. 2023
Dear Scotty,First and foremost, we appreciate your continued patronage. We are disheartened to learn your most recent visit did not align with exceptional prior experiences. Your feedback is valuable as it allows us to evaluate and enhance our total guest experience. We hope you will give us another opportunity to regain your confidence in our commitment to providing a comfortable stay.Sincerely,Brent ParkerGeneral Manager
8/10 Bien
PAUL
15 déc. 2023
PAUL
Séjour de 1 nuit en décembre 2023
Réponse de Brent le 11 janv. 2024
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager
6/10 Satisfaisant
Walter
Voyage d’affaires
9 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Comfortable but no hot shower
Walter
Séjour de 2 nuits en décembre 2023
Réponse de GM le 10 déc. 2023
Dear Walter,We appreciate you taking the time to share your experience with us. Your comfort is our priority, so I regret we were less than exceptional. We value you as our guest and would love the opportunity to serve you better in the future.Sincerely,Brent ParkerGeneral Manager
8/10 Bien
Stacy
9 déc. 2023
Stacy
Séjour de 1 nuit en décembre 2023
Réponse de Brent le 11 janv. 2024
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager
8/10 Bien
James
6 déc. 2023
James
Séjour de 2 nuits en décembre 2023
Réponse de Brent le 11 janv. 2024
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager
8/10 Bien
Voyageur vérifié
Voyage en groupe
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de GM le 5 déc. 2023
Dear Anonymous,While we are pleased that you enjoyed your stay overall, I regret that you experienced climate control issues; please forgive us. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review.Best,Brent ParkerGeneral Manager
8/10 Bien
Jolene
Voyage en couple
4 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jolene
Séjour de 1 nuit en décembre 2023
Réponse de GM le 5 déc. 2023
Dear Jolene,We are honored to have your continued support and appreciate your feedback. Thank you for helping us understand what we can do better to maximize guest satisfaction; we will be sure to keep your sentiments in mind. It has been a pleasure having you with us, and we hope to host you again soon.Best,Brent ParkerGeneral Manager
6/10 Satisfaisant
Charie
3 déc. 2023
Charie
Séjour de 1 nuit en décembre 2023
Réponse de GM le 24 déc. 2023
Dear Charie,Thank you for taking the time to review our hotel. I sincerely apologize for falling short of our goal of exceeding guest expectations. We value your business and hope to provide an exceptional experience in the future.Sincerely,Brent ParkerGeneral Manager
10/10 Excellent
Shaun
Voyage en famille
3 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shaun
Séjour de 1 nuit en décembre 2023
Réponse de GM le 5 déc. 2023
Dear Shaun,It warms my heart to hear that you had an excellent stay. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to our area.Best,Brent ParkerGeneral Manager
10/10 Excellent
Christina
Voyage en famille
3 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christina
Séjour de 1 nuit en décembre 2023
Réponse de GM le 5 déc. 2023
Dear Christina,It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Brent ParkerGeneral Manager
2/10 Horrible
Andrea
2 déc. 2023
Andrea
Séjour de 1 nuit en décembre 2023
Réponse de GM le 22 déc. 2023
Dear Andrea,Thank you for choosing to stay with us and for your time in reviewing our hotel. We value your business and hope to have the opportunity to provide a future stay that is exceptional in every way. It was a pleasure to host you, and we look forward to welcoming you again soon.Sincerely,Brent ParkerGeneral Manager
8/10 Bien
jeff
Voyage en famille
27 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jeff
Séjour de 2 nuits en novembre 2023
Réponse de GM le 28 nov. 2023
Dear jeff,I’m glad that our great location and friendly staff helped make for a nice trip. All your feedback, including areas for improvement, is appreciated as it helps us serve our guests better. Should your travels bring you back to the area, I hope we are your first choice for lodging.Best,Brent ParkerGeneral Manager
10/10 Excellent
Kayleigh
27 nov. 2023
Kayleigh
Séjour de 2 nuits en novembre 2023
Réponse de Brent le 11 janv. 2024
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager
8/10 Bien
Christian
Voyage en famille, Voyage avec des animaux de compagnie
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christian
Séjour de 1 nuit en novembre 2023
Réponse de GM le 28 nov. 2023
Dear Christian,Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon.Best,Brent ParkerGeneral Manager
10/10 Excellent
Aaron
Voyage en couple
23 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aaron
Séjour de 2 nuits en novembre 2023
Réponse de GM le 24 nov. 2023
Dear Aaron,Thank you for sharing your experience with us and with other travelers! It is wonderful to hear about the comfort you experienced at our University Plaza Hotel & Convention Center. On behalf of our entire team, it was a pleasure to host you; we hope you will find a reason to visit again soon.Best,Brent ParkerGeneral Manager
4/10 Médiocre
Voyageur vérifié
21 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great customer service, rundown hotel
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de GM le 21 nov. 2023
Dear Anonymous,While I am pleased to hear that you found our customer service to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced.Sincerely,Brent ParkerGeneral Manager
6/10 Satisfaisant
Charles
19 nov. 2023
Les points forts : Équipements
Charles
Séjour de 1 nuit en novembre 2023
Réponse de Brent le 20 nov. 2023
Charles,Thank you for taking a moment to share your comments with us! We appreciate your time and hope we will see you again very soon!Happy Thanksgiving!RegardsBrent ParkerArea General Manager
10/10 Excellent
Voyageur vérifié
18 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de Brent le 20 nov. 2023
Thank you for rating your stay!RegardsBrent ParkerArea General Manager
2/10 Horrible
Keith
18 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Keith
Séjour de 1 nuit en novembre 2023
Réponse de GM le 18 nov. 2023
Dear Keith,Providing a bright, fresh, and comfortable hotel is our business, so I regret to learn that we disappointed you. Rest assured, we value your feedback and do review it as a team to drive continuous improvements. With this in mind, we would love another chance to demonstrate that your comfort remains our highest priority. Thank you for choosing us, and please consider visiting again soon. Sincerely,Brent ParkerGeneral Manager
10/10 Excellent
Matt
Voyage en couple
12 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matt
Séjour de 2 nuits en novembre 2023
Réponse de GM le 13 nov. 2023
Dear Matt,Thank you so much for your kind review! We appreciate you taking the time to share your thoughts with us. We are thrilled that our accommodations were the highlight of your stay! Thank you for choosing our hotel and we look forward to having you back again soon! Best,Brent ParkerGeneral Manager
8/10 Bien
Chad
11 nov. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Chad
Séjour de 1 nuit en novembre 2023
Réponse de Brent le 11 janv. 2024
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager
8/10 Bien
LaKeshia
Voyage en famille, Voyage d’affaires
11 nov. 2023
Les points forts : Propreté et personnel et service
LaKeshia
Séjour de 1 nuit en novembre 2023
Réponse de GM le 12 nov. 2023
Dear LaKeshia,I’m glad you enjoyed your visit! Thank you for leaving a review and noting our high cleanliness standards; I'll be sure to pass along your feedback to our dedicated housekeeping team. We appreciate your choosing us and hope to host you again.Best,Brent ParkerGeneral Manager
8/10 Bien
Robert, Hannibal
Voyage d’affaires, Voyage en couple
10 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en novembre 2023
Réponse de GM le 11 nov. 2023
Dear Robert,Thank you for taking the time to share your review and your continued patronage over the years. We are delighted to hear that our convenient location made for another great stay! Your feedback is appreciated as we continually monitor and strive to enhance our guest experience! It's always a pleasure to host you; we hope you look forward to your next visit as much as we do.Best,Brent ParkerGeneral Manager
4/10 Médiocre
Voyageur vérifié
7 nov. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de GM le 8 nov. 2023
Dear Anonymous,I’m sorry to hear that climate control issues and noise pollution kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review.Sincerely,Brent ParkerGeneral Manager
8/10 Bien
Richard
Voyage en famille
6 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Richard
Séjour de 1 nuit en novembre 2023
Réponse de Brent le 8 nov. 2023
RichardThank you for taking time to rate your stay with us! We are glad your time at University Plaza was enjoyable and hope to see you again very soon!RegardsBrent ParkerArea General Manager
10/10 Excellent
David
Voyage en famille
6 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
Séjour de 1 nuit en novembre 2023
Réponse de Brent le 8 nov. 2023
DavidThank you for taking a moment to rate your stay with us! We are glad to see that you enjoyed your time in Springfield and hope to see you again very soon!RegardsBrent ParkerArea General Manager
2/10 Horrible
Voyageur vérifié
Voyage en famille
4 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just disappointed
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de GM le 6 nov. 2023
Dear Anonymous.I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future.Sincerely,Brent ParkerGeneral Manager