Avis sur HomeTowne Studios By Red Roof Eugene - Springfield
HomeTowne Studios By Red Roof Eugene - Springfield
520 Harlow Rd, Springfield, OR
Avis
4,6
4,6/10
Propreté
5,8/10
Personnel et service
4,8/10
Équipements
4,4/10
Infrastructures et conditions de l’hébergement
5,2/10
Écoresponsabilité
Avis
Voyage en couple
10 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Angel Alves le 10 mai 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know
2/10 Horrible
Karla
Voyage en famille
28 avr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Karla
Séjour de 1 nuit en avril 2024
Réponse de Angel Alves le 29 avr. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know
4/10 Médiocre
jessica
Voyage en couple
28 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
jessica
Séjour de 1 nuit en avril 2024
Réponse de Angel Alves le 29 avr. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know
4/10 Médiocre
Gretchen
Voyage en famille, Voyage d’affaires
20 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Gretchen
Séjour de 1 nuit en avril 2024
Réponse de Recordo, Rediresponse Specialist le 21 avr. 2024
Hey Gretchen,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios By Red Roof Eugene - Springfield. The experience you highlighted isn't the level of service HomeTowne Studios stand for. You indicated there were no pillows on the bed and the place was unclean. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Red Roof apologize for such poor experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,RecordoRed Roof Management Rediresponse Specialist
4/10 Médiocre
Dong
15 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dong
Séjour de 2 nuits en avril 2024
Réponse de Angel Alves le 16 avr. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know
4/10 Médiocre
Audrey
7 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Audrey
Séjour de 2 nuits en avril 2024
Réponse de Sharma RediResponse Specialist le 9 avr. 2024
Thank you for taking a moment to leave a review, Audrey. The staff and I at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD were disappointed to see your 2/5 score following your stay. You indicated that your room type being unavailable upon checking-in and the issue regarding your charges dampened your experience. As it relates to your charges, please feel free to reach out to your original booking source for further information. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
10/10 Excellent
Karen
Voyage en famille
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 3 nuits en janvier 2024
Réponse de Kerry-Lee RediResponse Specialist le 26 mars 2024
Dear Karen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD. I was happy to read you liked our very helpful and friendly staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services by providing exceptional services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
4/10 Médiocre
Laurie
18 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Laurie
Séjour de 3 nuits en mars 2024
Réponse de Samantha RediResponse Specialist le 19 mars 2024
Dear Laurie,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ HAMMOND. I am happy to hear that you felt safe at our hotel because of our 24hr security on site and was pleased with our nice front desk personnel. However, you indicated that the mattress had stains and the lack of cleanliness as it relates to the top blanket hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SamanthaRed Roof ManagementRediResponse Specialist
2/10 Horrible
ileena, redding
Voyage en groupe
18 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ileena
Séjour de 2 nuits en mars 2024
Réponse de Adraine Rediresponse Specialist le 18 mars 2024
Dear Ileena, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the room which smelled of cigarettes, the lack of cleanliness of the bedsheets and the other concerns you mentioned. Your feedback is valuable, and we take it seriously. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,AdraineRed Roof Management Rediresponse Specialist
6/10 Satisfaisant
Michael
Voyage en famille
16 mars 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mars 2024
Réponse de Adraine Rediresponse Specialist le 17 mars 2024
Dear Michael,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD. We apologize for any inconvenience you experienced by the lack of cleanliness of the room, the bed that was unmade and the other concern you described. Your feedback is valuable, and we take it seriously and we appreciate your understanding.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist
4/10 Médiocre
Natalie
11 mars 2024
Natalie
Séjour de 1 nuit en mars 2024
Réponse de Tianna RediResponse Specialist le 2 avr. 2024
Hello Natalie,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios By Red Roof Eugene - Springfield and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
8/10 Bien
Miguel
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Miguel
Séjour de 5 nuits en février 2024
Réponse de Red Roof Management le 9 mars 2024
Thank you for taking a moment to leave a review, Miguel. The staff and I at the HomeTowne Studios by Red Roof Eugene - Springfield appreciate your 4/5 score following your stay. I am thrilled that you found our hotel to be a good. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
6/10 Satisfaisant
TINA, NORTH BEND
Voyage en famille
20 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TINA
Séjour de 1 nuit en février 2024
Réponse de Tianna RediResponse Specialist le 22 févr. 2024
Dear Tina, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios By Red Roof Eugene - Springfield. It's good to read that you found the front desk staff to be helpful. However, I sincerely apologize for the lack of housekeeping services and the noise disturbances you described. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
2/10 Horrible
Glen
19 févr. 2024
Glen
Séjour de 1 nuit en février 2024
Réponse de OnielRediresponse Specialist le 21 févr. 2024
Hi Glen,Thank you for taking the time to write a review of your stay at the HomeTowne Studios By Red Roof Eugene - Springfield. Please accept our most sincere apologies for the concern you described regarding the smell the room had. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management
2/10 Horrible
Zak
19 févr. 2024
Zak
Séjour de 1 nuit en février 2024
Réponse de OnielRediresponse Specialist le 21 févr. 2024
Hi Zak,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios By Red Roof Eugene - Springfield. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,RedRoof Management
2/10 Horrible
thushara
Voyage en famille avec de jeunes enfants
18 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
thushara
Séjour de 1 nuit en février 2024
Réponse de Xao RediResponse Specialist le 20 févr. 2024
Thank you for taking the time to tell us about your experience at the HomeTowne Studios By Red Roof Eugene - Springfield, Thushara. I am sorry that your experience did not meet your expectations. You stated that the faulty heater and toilet, along with the chirping fire alarm hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management
10/10 Excellent
Timothy
Voyage en couple
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Timothy
Séjour de 2 nuits en février 2024
Réponse de Toni-Ann RediResponse Specialist le 11 févr. 2024
Hello Timothy,Thank you for being a guest here at our HomeTowne Studios Eugene - Springfield. We are happy to have been able to provide you with a clean room that you felt was well maintained. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management
4/10 Médiocre
Qun
Voyage en couple
10 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Qun
Séjour de 1 nuit en février 2024
Réponse de Toni-Ann RediResponse Specialist le 11 févr. 2024
Hello Qun,Thank you for taking the time to complete our guest survey. Myself and the staff at the Hometowne Studios Eugene Springfield are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you, with the rooms missing linens and no kitchenware. Please know that kitchenware is not an added amenity, however it can be purchased at our front desk for a fee. We value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.We wish you the best in your future travels.Sincerely,Red Roof Management
2/10 Horrible
Robert
Voyage d’affaires
3 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Robert
Séjour de 1 nuit en février 2024
Réponse de Gabrielle RediResponse Specialist le 3 févr. 2024
Dear Robert,Thank you for your review following your stay at HomeTowne Studios by Red Roof Eugene - Springfield. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the lack of phone in the room and the lack of toilet paper hindered your stay, which was saddening to read. In regard to the refund request, please contact your booking source to be best assisted. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Red Roof Management
2/10 Horrible
Brian
Voyage en famille
1 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 2 nuits en janvier 2024
Réponse de Tianna RediResponse Specialist le 1 févr. 2024
Dear Brian, Thank you for sharing your experience at the HomeTowne Studios By Red Roof Eugene - Springfield. I am saddened to read that your experience did not meet your expectations. Please accept our apologies for the lack of toiletries which prompted your 1/5 score. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. We will take your comments into consideration to make changes to improve our customer experience. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management
4/10 Médiocre
Ellen, springfield
25 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ellen
Séjour de 6 nuits en janvier 2024
Réponse de Tianna RediResponse Specialist le 26 janv. 2024
Hello Ellen,Thank you for taking a moment to complete our survey at the HomeTowne Studios By Red Roof Eugene - Springfield. I was disheartened to see your stay resulted in a 2/5 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
8/10 Bien
Lisa
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en janvier 2024
2/10 Horrible
Emory
21 janv. 2024
Emory
Séjour de 2 nuits en janvier 2024
Réponse de Toni-Ann RediResponse Specialist le 12 févr. 2024
Hello Emory,I sincerely apologize that your stay at our HomeTowne Studios Eugene - Springfield didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management
2/10 Horrible
Voyageur vérifié
20 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sketchy area and cigarette smell
Voyageur vérifié
Séjour de 3 nuits en janvier 2024
Réponse de Carla RediResponse Specialist le 21 janv. 2024
Dear Valued Guest, We are sorry to hear your recent experience at the HomeTowne Studios By Red Roof Eugene - Springfield did not meet your expectations. At Red Roof, we value your business and would like to assure you that this is not reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely, Carla Red Roof Management RediResponse Specialist
2/10 Horrible
Kenneth
Voyage en groupe
20 janv. 2024
Les points faibles : Personnel et service et confort de la chambre
Kenneth
Séjour de 2 nuits en janvier 2024
Réponse de Carla RediResponse Specialist le 21 janv. 2024
Hello Kenneth, Thank you for taking a moment to complete our survey. At the HomeTowne Studios By Red Roof Eugene - Springfield we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
8/10 Bien
John
17 janv. 2024
John
Séjour de 2 nuits en janvier 2024
Réponse de Nishaye RediResponse Specialist le 19 janv. 2024
Hello John, The staff at the HomeTowne Studios By Red Roof Eugene - Springfield and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
4/10 Médiocre
Michael b
16 janv. 2024
Les points faibles : Propreté
Michael b
Séjour de 3 nuits en janvier 2024
Réponse de Nishaye RediResponse Specialist le 16 janv. 2024
Hello Michael,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios By Red Roof Eugene - Springfield. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
Michelle
16 janv. 2024
Michelle
Séjour de 3 nuits en janvier 2024
Réponse de Adraine Rediresponse Specialist le 17 janv. 2024
Hello Michelle,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
2/10 Horrible
Cherie, Lynnwood
Voyage en groupe
5 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cherie
Réponse de Toni-Ann RediResponse Specialist le 10 janv. 2024
Dear Cherie,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios By Red Roof Eugene - Springfield. We are disappointed to see your 1/5 score and to know that this is the impression you left with of our hotel. Issues you've described with a lengthy check in time, uncleaned floors, no toiletries and a broken stove, among other issues are unsettling to hear. Thank you for making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management
4/10 Médiocre
Denise
29 déc. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Paid more for worse
Denise
Séjour de 1 nuit en décembre 2023
Réponse de Nishaye RediResponse Specialist le 30 déc. 2023
Hello Denise,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios By Red Roof Eugene - Springfield. Please accept our sincerest apologies for the less than ideal encounter you had with your reservation. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
8/10 Bien
Andrew
Voyage en couple
16 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en décembre 2023
Réponse de Kerry-Lee RediResponse Specialist le 18 déc. 2023
Thank you for the almost perfect rating, Andrew, we at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD are happy to read you were pleased with our nice and friendly staff, your clean and comfortable room and spacious shower. I was thrilled to read you were able to experience our primary goal. Your feedback is of tremendous importance to us as we focus on continuous improvement. Thank you for the kind remarks.Sincerely,Red Roof Management
2/10 Horrible
Phil
Voyage d’affaires
13 déc. 2023
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
If you like to tweak no problem great place
Phil
Séjour de 1 nuit en décembre 2023
Réponse de Chevanese RediResponse Specialist le 14 déc. 2023
Thank you, Phil, for sharing your feedback with us regarding your recent stay at the HomeTowne Studios Eugene - Springfield. We apologize for the inconvenience with the pipe under sink, the remote and the ceiling in the bathroom. Your comments will be forwarded to the appropriate department for further review. We understand that your overall experience at Red Roof fell far below your expectations, and we are committed to making improvements to to enhance the overall experience for everyone. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
4/10 Médiocre
Jody
Voyage en couple
4 déc. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jody
Séjour de 1 nuit en novembre 2023
Réponse de Recordo Rediresponse Specialist le 5 déc. 2023
Dear Jody,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios By Red Roof Eugene - Springfield. It's saddening to hear that you encountered such poor housekeeping conditions and a mess on the outside. Please know that this isn't a level of service that Red Roof stands for and will take your comments into consideration so that we may provide a much better service. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management
6/10 Satisfaisant
Ed
Voyage en couple
28 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ed
Séjour de 1 nuit en novembre 2023
Réponse de Antonio,RediResponse Specialist le 29 nov. 2023
Dear Ed,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD. It’s great to hear that you found our staff to be very hospitable in addition to the property being conveniently located and having great amenities. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as insufficient grounds maintenance.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist
4/10 Médiocre
David
Voyage en famille avec de jeunes enfants
27 nov. 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
David
Séjour de 7 nuits en novembre 2023
Réponse de David,RediResponse Specialist le 29 nov. 2023
Dear Roderick,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness, unpleasant odor and issues with amenities among other concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist
4/10 Médiocre
Alessandro
Voyage en famille
26 nov. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Alessandro
Séjour de 1 nuit en novembre 2023
Réponse de Olivia RediResponse Specialist le 28 nov. 2023
Thank you, Alessandro, for telling us about your stay at the HomeTowne Studios by Red Roof Eugene - Springfield. The situation you described regarding the strong smell you encountered in the room, the hair you found in the bathtub and all the other concerns you mentioned. Please accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
2/10 Horrible
Sarah
Voyage en famille avec de jeunes enfants
25 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 2 nuits en novembre 2023
6/10 Satisfaisant
Tom
25 nov. 2023
Tom
Séjour de 1 nuit en novembre 2023
Réponse de Oniel Rediresponse Specialist le 20 déc. 2023
Hi Tom,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the HomeTowne Studios By Red Roof Eugene - Springfield. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
4/10 Médiocre
Pedro
Voyage en famille, Voyage d’affaires
20 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Pedro
Séjour de 1 nuit en novembre 2023
Réponse de LaTunde Murrant. Rewards Specialist le 23 nov. 2023
Dear Pedro,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD. At Red Roof we appreciate your business and your 2/5 score. However, as it relates to your comment of the cleanliness, this will be taken into consideration as we seek to improve the quality of services we offer. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
Jorge
19 nov. 2023
Jorge
Séjour de 1 nuit en novembre 2023
Réponse de Olivia RediResponse Specialist le 15 déc. 2023
Thank you, Jorge, for taking a moment to complete our survey. The staff at the HomeTowne Studios By Red Roof Eugene - Springfield and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
4/10 Médiocre
Voyageur vérifié
Voyage en groupe
13 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Do not recommend
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de Antonio,RediResponse Specialist le 16 nov. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness and unpleasant smoky odors.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist
4/10 Médiocre
Voyageur vérifié
Voyage en groupe
13 nov. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Substandard overall
Voyageur vérifié
Séjour de 2 nuits en novembre 2023
Réponse de Antonio,RediResponse Specialist le 16 nov. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as noisy surrounds, unpleasant smoky odors and issues with the heater.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist
2/10 Horrible
Rashad Richmond
13 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Rashad Richmond
Séjour de 1 nuit en novembre 2023
Réponse de Devorine Red Roof Management le 14 nov. 2023
Thank you for taking a moment to rate your experience, Rashad. The staff at the HomeTowne Studios By Red Roof Eugene - Springfield and I appreciate but is deeply saddened to see your 1/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist
4/10 Médiocre
Patricia
Voyage en couple
13 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en novembre 2023
Réponse de Devorine Red Roof Management le 14 nov. 2023
Hi Patricia,Thank you sharing your experience and I am thrilled you found our staff great. On the other hand, I am disappointed to hear that the room smelled like urine. Let me humbly apologize for the impact your concerns had on your experience. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Your comments will be taken into consideration in an effort to have your concerns addressed and to make changes to improve the quality of our guest services. Our team is committed to satisfying our guests, so we are very thankful for your feedback.HomeTowne Studios By Red Roof Eugene - Springfield wishes you all the best in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist
2/10 Horrible
Raquel
13 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Raquel
Séjour de 1 nuit en novembre 2023
Réponse de Devorine Red Roof Management le 14 nov. 2023
Hi Raquel,Thank you for writing to us about your recent experience at our HomeTowne Studios By Red Roof Eugene - Springfield. We are utterly disappointed to learn that you encountered these distasteful situations during your visit. Please accept our humblest apologies as this is nowhere near the standards we strive to uphold. I'll bring this matter to the property's attention for further review.Red Roof asks that you give us another opportunity to make a better impression on your next visit to one of our locations. Sincerely,Devorine Red Roof ManagementRediResponse Specialist
2/10 Horrible
Nicholas
13 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Nicholas
Séjour de 2 nuits en novembre 2023
Réponse de Devorine Red Roof Management le 14 nov. 2023
Thank you for taking a moment to rate your experience, Nicholas. The staff at the HomeTowne Studios By Red Roof Eugene - Springfield and I appreciate but is deeply saddened to see your 1/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist
2/10 Horrible
Alex
12 nov. 2023
Alex
Séjour de 1 nuit en novembre 2023
Réponse de Devorine Red Roof Management le 13 nov. 2023
Thank you for taking a moment to rate your experience, Alex. The staff at the HomeTowne Studios By Red Roof Eugene - Springfield and I appreciate but is deeply saddened to see your 1/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist
4/10 Médiocre
Michele
Voyage en famille
12 nov. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Michele
Séjour de 1 nuit en novembre 2023
Réponse de Devorine Red Roof Management le 13 nov. 2023
Hello Michele,Thank you for taking the time to write a review of your stay. I am sorry to hear that the room wasn't ready upon arrival and there was no soap or basic toiletries. In the future, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address your concerns as we strive to continuously improve the quality of our services.Thank you for choosing HomeTowne Studios By Red Roof Eugene - Springfield. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist
2/10 Horrible
Todd Van
10 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Todd Van
Séjour de 2 nuits en novembre 2023
Réponse de Antonio,RediResponse Specialist le 12 nov. 2023
Hello Todd Van, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
10/10 Excellent
Lyndsay
6 nov. 2023
Les points forts : Confort de la chambre
Lyndsay
Séjour de 7 nuits en octobre 2023
Réponse de Antonio,RediResponse Specialist le 10 nov. 2023
Hello Lyndsay, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist