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Avis sur The Lodge at Sonoma Resort, Autograph Collection

4 out of 5
The Lodge at Sonoma Resort, Autograph Collection
1325 Broadway, at Leveroni & Napa Roads, Sonoma, CA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 276 avis sur 482." "
Note des voyageurs de 8 (Bien), d’après 104 avis sur 482." "
Note des voyageurs de 6 (Satisfaisant), d’après 62 avis sur 482." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 482." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 482." "

9,2/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Thomas

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en décembre 2018

2/10 Horrible

Elisabeth, paris

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Surbooking
Arrivées à l’hotel Nous avons été reçues par un « nous sommes en surbooking et ne pouvons vous loger, nous vous orientons vers le Fairmont ». Aucune information au préalable , aucun mail. Très mauvais suivi client .
Séjour de 1 nuit en avril 2018
Réponse de Director of Operations le 25 avr. 2018
Dear Elisabeth, we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, and we assure you we made every attempt to correct the matter, including making a reservation for you at a neighboring hotel. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Warm Regards, Keith Steigerwald, Director of Operations

10/10 Excellent

Taylor

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing place, would recommend to all and will definitely be coming back
Séjour de 1 nuit en mai 2024
Réponse de Hector Daniel Lopez le 8 mai 2024
Thanks for staying with us Taylor! We appreciate your feedback and your wonderful review! We hope to welcome you back soon!

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hector Daniel Lopez le 4 mai 2024
Thanks for staying with us Steven! We appreciate your feedback and your amazing review! We hope to welcome you back soon!

10/10 Excellent

Karen

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel and amenities! Lovely spacious rooms. Had a fireplace and a balcony with a courtyard view.
Séjour de 2 nuits en avril 2024
Réponse de Hector D. Lopez le 19 avr. 2024
Karen, Thank you for being our guest and for the wonderful review! We appreciate your feedback and look forward to welcoming you back soon to our beautiful resort.

8/10 Bien

Paige

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was lovely!
Séjour de 3 nuits en avril 2024
Réponse de Hector Daniel Lopez le 17 avr. 2024
Thanks for staying with us Paige! We appreciate your feedback and your wonderful review! We hope to welcome you back soon!

10/10 Excellent

Liz Anne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great base to stay while visiting vineyards in Sonoma
Séjour de 1 nuit en avril 2024
Réponse de Hector Daniel Lopez le 17 avr. 2024
Hello Liz Anne, We are so glad to hear you had a great time with us. Thank you so much for your great review. We look forward to welcoming you back soon.

8/10 Bien

Loren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hector Daniel Lopez le 16 avr. 2024
Thanks for staying with us Loren! We appreciate your feedback and your wonderful review! We hope to welcome you back soon!

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hector Daniel Lopez le 15 avr. 2024
Thanks for staying with us Mark!! We appreciate your feedback and your amazing review! We are very happy you enjoyed your stay with us. We hope to welcome you back soon

10/10 Excellent

anne

Voyage en famille
Excellent restaurant wit and wisdom
Séjour de 1 nuit en avril 2024
Réponse de Hector D. Lopez le 14 avr. 2024
Anne,We are happy you enjoyed your stay and experience at wit and wisdom. We hope to welcome you back soon.

8/10 Bien

Haik

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hector Daniel Lopez le 14 avr. 2024
Thanks for staying with us Haik! We appreciate your feedback and your amazing review! We hope to welcome you back soon!

10/10 Excellent

Marisa

Séjour de 2 nuits en mars 2024
Réponse de Hector Daniel Lopez le 3 mai 2024
Marisa, Thank you for being our guest and for the wonderful review! We appreciate your feedback and look forward to welcoming you back soon to our beautiful resort.

10/10 Excellent

Noemi Del

Séjour de 1 nuit en avril 2024
Réponse de Hector Daniel Lopez le 27 avr. 2024
Thanks for staying with us Noemi! We appreciate your feedback and your wonderful review! We hope to welcome you back soon!

8/10 Bien

Aisling

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cottages are lovely. Large rooms. Pool area lovely. Staff very helpful. Little touches in the hotel that made all the difference.
Séjour de 3 nuits en mars 2024
Réponse de Hector Daniel Lopez le 6 avr. 2024
Aisling, We appreciate you taking the time to share your experience with us. We look forward to welcoming you back in a near future. Thank you for choosing us and for your amazing review.

8/10 Bien

Leon, Harpenden

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hector D. Lopez le 4 avr. 2024
Leon,Thank your for choosing to stay with us. We look forward to welcoming you back in a near future.

6/10 Satisfaisant

Karen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice property not worth $400 per night.
Séjour de 1 nuit en mars 2024
Réponse de Hector Daniel Lopez le 24 mars 2024
Karen, Thank you for being our guest. We hope to welcome you back to Sonoma soon to provide you with a 5 out of 5 experience!

10/10 Excellent

Karri

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you want a quiet and romantic stay in Sonoma, this is the place. The grounds are beautiful, the rooms are large and well appointed and the staff is so helpful. Highly recommend!
Séjour de 1 nuit en mars 2024
Réponse de Hector Daniel Lopez le 21 mars 2024
Hello Karri,We are so glad to hear you had a great time with us. Thank you so much for your great review. We look forward to welcoming you back soon.

10/10 Excellent

Andreea

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel. Very nice and accommodating staff.
Séjour de 1 nuit en février 2024
Réponse de Hector Daniel Lopez le 18 févr. 2024
Thanks for staying with us Andrea! We appreciate your feedback and your amazing review! We hope to welcome you back soon!

10/10 Excellent

Nicole

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Lodge is a luxurious experience - our favorite amenities are the complementary shuttle (makes traveling with wine tastings so safe & conveinent), daily tasting featuring local wines, friendly kind staff, yoga on property, luxe spa experiences, and (when warm weather) the pool is very nice. Pet friendly is such a plus - my pup got a comfy bed & a bag of treats - it was nice that the Lodge had my room ready for both myself & my pup!
Séjour de 2 nuits en février 2024
Réponse de Hector Daniel Lopez le 12 févr. 2024
Thank you so much for being our guest Nicole and for the amazing review.So happy you enjoyed your trip to Sonoma. We look forward to welcoming you and your pup back soon!

10/10 Excellent

Anita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Winter quick get away
Our stay was very pleasant. I was hoping for a bit nicer bed and bath linens. The hotel and room are beautiful. The dinner at Wit and Wisdom was delicious. Breakfast at Benicia was delicious as well. The staff seemed like they were new to the service industry. We would definitely love to come back for a longer stay.
Séjour de 1 nuit en février 2024
Réponse de Hector le 5 févr. 2024
Anita, Thank you for being our guest and for the wonderful review! We appreciate your feedback and look forward to welcoming you back soon to our beautiful resort.

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything has been amazing since checking in. So friendly and helpful! Highly recommend!
Séjour de 1 nuit en février 2024
Réponse de Hector le 4 févr. 2024
Karen,Thank you so much for being our guest and for the amazing review. So happy you enjoyed your trip to Sonoma. We look forward to welcoming you back!

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very efficient and polite staff. Exceptional rooms.
Séjour de 1 nuit en février 2024
Réponse de Hector le 4 févr. 2024
Thanks for staying with us John! We appreciate your feedback and your amazing review! We hope to welcome you back soon! We are very happy you enjoyed your stay with us.

8/10 Bien

Kathy, San Anselmo

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We spent one night at The Lodge and had a good stay. Friendly staff, the grounds could use a little cleaning up but it was winter but when we arrived there was a huge container of laundry right by the reception...not a great look!
Séjour de 1 nuit en décembre 2023
Réponse de Hector le 8 janv. 2024
Thanks for staying with us Kathy! We appreciate your feedback and your wonderful review! We hope to welcome you back soon!

10/10 Excellent

Veronica, Santa Monica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Whenever I’m Sonoma you must stay at the lodge. Grab a bike and ride into town best way to truly experience the beauty allure and wonder of Sonoma. Best city in USA !!!
Séjour de 2 nuits en décembre 2023
Réponse de Hector le 6 janv. 2024
Thanks for staying with us Veronica! We appreciate your feedback and your amazing review! We hope to welcome you back soon!

10/10 Excellent

Bonnie

Séjour de 1 nuit en décembre 2023
Réponse de Hector le 21 janv. 2024
Thank you so much for being our guest Bonnie and for 5 star review. So happy you enjoyed your trip to Sonoma. We look forward to welcoming you back!

10/10 Excellent

Leslie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Hector le 2 déc. 2023
Thanks for staying with us Leslie! We appreciate your feedback and your wonderful review! We hope to welcome you back soon!

2/10 Horrible

Tyler

Séjour de 2 nuits en novembre 2023
Réponse de Magda le 15 nov. 2023
Thank you for stay with us. If there is any feedback you would like to provide we would love to hear it.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Hector le 13 nov. 2023
Thank you so much for being our guest and for the amazing review. So happy you enjoyed your trip to Sonoma.We look forward to welcoming you back soon.

8/10 Bien

lee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de Hector le 14 nov. 2023
Lee, Thank you for being our guest and for the nice review.

10/10 Excellent

Amira

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff at check-in and check-out. Clean and neat property. Loved the outdoor space with the firepit and rocking chairs and the decoration / furniture in shared spaces overall matching an upscale experience.
Séjour de 1 nuit en novembre 2023
Réponse de Hector le 13 nov. 2023
Thanks for staying with us Amira! We appreciate your feedback and your wonderful review! We hope to welcome you back soon!

6/10 Satisfaisant

Penny, zephyr cove

Voyage en groupe
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
well we booked a dbl room with a fireplace inside and out. apparently they have nothing like this even though description said outdoor fireplace. room was beaten up. mangled vanity and windows would not stay open. no working fan in bathroom. would not recommend nor would i stay here again
Séjour de 2 nuits en novembre 2023
Réponse de Hector le 12 nov. 2023
Thank you for being our guest and for sharing your feedback. I'm very sorry you did not enjoy your guest room and stay with us. All concerns will be shared with the appropriate teams.

4/10 Médiocre

Afshin, Sonoma

Séjour de 3 nuits en novembre 2023
Réponse de Hector le 11 nov. 2023
Thank you for being our guest.I'm very sorry you did not enjoy your stay with us. I hope the rest of your trip to wine country was enjoyable.

10/10 Excellent

Tracy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great accommodations. The property and room was very clean and well maintained. Would return again.
Séjour de 3 nuits en novembre 2023
Réponse de Hector le 9 nov. 2023
Thank you for your feedback! We are so happy to hear you enjoyed your stay with us! We hope to welcome you back soon Tracy!

6/10 Satisfaisant

Amy

Séjour de 4 nuits en novembre 2023
Réponse de Hector le 29 nov. 2023
Amy, Thank you for sharing your feedback. I am so sorry to hear that you had a negative experience. Please let us know if you would like to elaborate on your concerns. We would love to welcome you back in a near future to provide you and exceptional experience.

10/10 Excellent

Tracy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gorgeous and very clean.great service
Séjour de 1 nuit en novembre 2023
Réponse de Hector le 3 nov. 2023
Hello Tracy,Thank you for being our guest and for the amazing review! We hope to welcome you back soon.

6/10 Satisfaisant

linda, hilton head

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The front desk staff was rude or incompetent or both. It depended on the individual, but not one person at the front desk seemed to give a damn about their job or the guests. The rooms are definitely not in good condition and smelled bad. Couldn’t quite put my finger on it. I stayed there a couple years ago and it was ok, but not this trip. I won’t be staying there again. The cleaning staff did a good job and were very pleasant.
Séjour de 5 nuits en octobre 2023
Réponse de Hector le 1 nov. 2023
Hello Linda, Thank you for being our guest and for sharing your feedback. We are Sorry to hear you did not have an amazing experience and we will review your stay to see how we can make improvements. We take pride in providing the highest level of customer service, and it looks like we have room for improvement and training. Please do not hesitate to reach out, should your travels bring you back to Sonoma.

10/10 Excellent

Jessica

Séjour de 3 nuits en octobre 2023
Réponse de Hector le 19 nov. 2023
Thank you so much for being our guest Jessica and for the amazing review. So happy you enjoyed your trip to Sonoma. We look forward to welcoming you back!

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Hector le 29 oct. 2023
We are glad to hear you enjoyed your stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023
Réponse de Jakob le 27 oct. 2023
Thank you for being our guest and for the wonderful review!

10/10 Excellent

Cody

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en octobre 2023
Réponse de Hector le 22 oct. 2023
Thank you for being our guest and for the amazing review!

10/10 Excellent

Marisol

Voyage en famille avec de jeunes enfants
This hotel is beautiful! We went with our 3 year old daughter and we’re always nervous if she’s too loud, but the rooms are spread apart and spacious. We were able to relax. Highly recommend this hotel and plan to come back.
Séjour de 1 nuit en octobre 2023
Réponse de Hector le 22 oct. 2023
We are so glad to hear you had a great time with us. Thank you so much for your great review. We look forward to welcoming you back soon.

10/10 Excellent

Christina

Séjour de 4 nuits en octobre 2023
Réponse de Hector Daniel Lopez le 6 nov. 2023
Thank you so much for being our guest Christina and for the amazing review. So happy you enjoyed your trip to Sonoma

8/10 Bien

Prof. Dr. Jens

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was everything like expected
Séjour de 3 nuits en octobre 2023
Réponse de Chris le 16 oct. 2023
Thank you for being our guest and for the nice review!

6/10 Satisfaisant

She-Rene

Les points forts : Propreté
Séjour de 2 nuits en octobre 2023
Réponse de Chris le 16 oct. 2023
Thank you for being our guest and for sharing your feedback. Sorry to hear you did not have an amazing experience and we will review your stay to see how we can make improvements.

6/10 Satisfaisant

Jean

Voyage d’affaires
Les points forts : Confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Chris le 2 oct. 2023
Thank you for being our guest and for sharing your feedback.

6/10 Satisfaisant

Henry

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Café da manhã muito ruim e atendimento péssimo. Estrutura boa.
Séjour de 3 nuits en septembre 2023
Réponse de Magda le 26 sept. 2023
I am so sorry you did not enjoy breakfast for your stay with us. If you would like to let us know what you did not enjoy we would love to hear your feedback.

8/10 Bien

Rachel

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The Lodge was beautiful, rooms were comfy, and their shuttle service is great. The restaurant food is fantastic and the poolside bar truck is a fun addition. The fire pit is also great and the grounds itself are very pretty. The jacuzzi could use some revamping, and some of the pool daybeds. We had stains on the comforter of one of our beds and a towel. Other than that, the room was beautiful. The wine happy hour in the lobby is a nice touch!
Séjour de 2 nuits en août 2023
Réponse de Magda le 31 août 2023
We are so glad to hear you had a great time with us. Thank you so much for your feedback.

10/10 Excellent

Mathew

Séjour de 1 nuit en août 2023
Réponse de Chris le 17 sept. 2023
Thank you for being our guest and for the great review!

10/10 Excellent

julia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Chris le 16 août 2023
Thank you for being our guest and for the great review!

10/10 Excellent

Holly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
Réponse de Chris le 9 août 2023
Thank you for being our guest and for the fantastic review!