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Avis sur Peter Pan Guest House

3.5 out of 5
Peter Pan Guest House
bul. Kniaz Aleksandar Dondukov 63, Sofia Center, Sofia, Sofia

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 9 avis sur 25." "
Note des voyageurs de 8 (Bien), d’après 6 avis sur 25." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 25." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 25." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 25." "

7,8/10

Propreté

6,8/10

Personnel et service

7,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Christiane, Lanoraie

Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
L'endroit pourrait être intéressant, car vraiment pas cher. Toutefois le petit appartement que j'avais aurait besoin d'être retapé complètement. Il y a de la moisissure dans la salle de bains, les tapis ont un air douteux (d'ailleurs, il faudrait éviter de mettre des tapis si on ne les lave pas à chaque changement de clients),les chaudrons pour préparer les repas sont dégueulasses, la peinture aurait besoin d'être refaite et les murs nettoyés. Pas du tout appétissant pour se préparer un repas. De plus, il n'y a pas de table pour manger alors qu'il y a amplement de place pour en mettre une. Il n'y avait qu'un seul rouleau de papier de toilette( pour 5 jours), pas de séchoir, etc. L'appartement en tant que tel pourrait être très mignon si on lui donnait un peu d'amour quitte à augmenter légèrement le prix. La situation de l'appartement est quand même bien, pas trop loin du centre de Sofia et de tous les monuments et à 10 minutes à pied de la cathédrale Alexandar Nevski ce qui est très pratique car beaucoup d'excursion partent de cet endroit.
Séjour de 4 nuits en mai 2024

8/10 Bien

Miyu

Les points forts : Propreté et équipements
Séjour de 7 nuits en janvier 2023
Réponse de Petya B le 6 mars 2023
Thank you

8/10 Bien

julie

good place to stay a few days in Sofia : Peter pan Guest house is next to the center, public transport. Ils a quite place , clean and the own are nice
Séjour de 5 nuits en novembre 2018
Réponse de Petya B le 27 nov. 2018
Dear, Julie, Thank you for your stay and the positive review. We are happy that you had good time and hope to see you again in Peter Pan House. Best Regards,

4/10 Médiocre

Nick

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Toilet seat was broken, no new toiletpaper was given after a few days. Shower was broken, the drain was clogged. Beds were very poor and bad for your back
Séjour de 3 nuits en avril 2024

4/10 Médiocre

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Good location, no parking E.t.c
Positive: Very close to the city center, good hot water, easy self check in Negative: there is no parking, while finding a parking spot wasn't easy (even though it says parking available), not very clean (also air condition too dusty), same applies to the bathroom and shower.
Séjour de 2 nuits en janvier 2024
Réponse de Petya B le 8 janv. 2024
Dear, Guest,We are sorry about your disappointment after your stay with us. We checked one again the cleanness and condition of the room.We have explained the service and conditions of using the parking lot at the House. We have this option for our guests, but it is paid extra, which is indicated in hotels.comKind Regards

10/10 Excellent

Emily Jeanette

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed here for four nights (Monday - Friday) and had an excellent experience as a lone female traveller. I did not meet any of the staff, however we exchanged messages about check in and check out, and they were prompt and friendly. Self check-in was very easy, the instructions given were clear and thorough. I stayed in a self-contained room with private bathroom. It was clean and well furnished, with a very comfortable bed and good bathroom. It's budget accomodation, but what you get for the cheap price is very very good. It is a quiet property, back from the main road, with a lovely little court yard that was nice to sit in with a cup of tea after a long day. The location is really great, with transport to the city center literally right out front (the 20 and 22 trolley car gets you there in 15 minutes). The 20 trolley car also goes almost to the airport (one easy change to a bus) which was really easy and convenient. Otherwise, its about a half hour walk to the city center, with many sight seeing areas along the way. Overall, I had a really positive experience at Peter Pan Guest House, and I would absolutely stay here again if I visit Sofia again.
Séjour de 4 nuits en octobre 2023
Réponse de Petya B le 16 oct. 2023
Dear, Emily,Thank you for your stay and the positive review. We really appreciate this.We are happy that you had good time and hope to see you again in Peter Pan House. Best Regards

8/10 Bien

Amy

Les points forts : Propreté et confort de la chambre
Séjour de 6 nuits en septembre 2023
Réponse de Petya B le 9 oct. 2023
Thank you for your stay

6/10 Satisfaisant

Laura

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Check in was quite a hassle, but once that was taken care of I could really appreciate the room and relaxing space. If you don't have wifi or data to connect with them via messaging about check in you will have quite a challenge. When they say they don't have a 24 hour desk, they mean there is zero reception and they work around anticipated arrival times and message you to communicate. I tried calling the phone number a few times when trying to check in and no one answered.
Séjour de 2 nuits en juin 2023
Réponse de Petya B le 25 juin 2023
Dear, Laura,Thank you for your stay at Peter Pan House.We communicated with you very clear about check in instructions and provide information immediately.The property don't provide reception desk and 24 hour staff at the spot. We provide this information in every online channel that we worked with.Kind Regards

2/10 Horrible

Christian

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Avoid at all costs. Filthy property.
This accommodation was generally filthy all over, and in poor condition, paint peeling off, chipped woodwork etc. however the 3 things that put me off the most was the clumps of matted and rotting hair and dirt that were embedded in the shower room, the heavily soiled cushions on the settee, and the sweaty handprints on the wall above the bed. The place also stank of cigarette smoke. I did email the property to complain and give an opportunity for them to put right but they did not reply, hence my terrible review. Furthermore, the property was advertised with parking. This is not true. I had to pay to park in a carpark about 15 minutes walk away.
settee in living room. Id rather sit on the floor.
shower room.
shower room
sweaty handprints on the wall above the bed.
Séjour de 2 nuits en avril 2023
Réponse de Petya B le 30 mai 2023
Dear, Christian,We are sorry about your disappointment after your stay with us. If we were informed from you immediately that you had problem and feel uncomfortable with the room we had option to find solution and to provide better or different option.We have explained the service and conditions of using the parking lot at the House even before your arrival. We have this option for our guests, but it is paid extra, which is indicated in hotels.comRegards

2/10 Horrible

Salvatore cesare

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
se cercate un posto isolato con barboni giu al palazzo, che quando entrate sembra un fil horror, del tipo vicino la ragazza tu aspetta qui entro solo io. stanze sporche, bagni puzzolenti, erba cresciuta in camera e tende trasparenti.
Réponse de Petya B le 3 janv. 2023
Dear, Guests, Unfortunately there was some big misunderstanding with your stay. We understood that you left the room after conversation with your friend at the next day. You didn't inform us. Our property don't have reception desk and we provide self check in instructions. If we were informed from you immediately that you had problem and feel uncomfortable with the room we had option to find solution and to provide better or different option.Kind Regards

8/10 Bien

Claudio

Séjour de 3 nuits en décembre 2022
Réponse de Petya B le 3 janv. 2023
Thank you

10/10 Excellent

HRISTINA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en octobre 2022
Réponse de Petya B le 1 nov. 2022
Thank you :)

6/10 Satisfaisant

keith

Les points forts : Propreté et confort de la chambre
An okay stay.
No one there to meet me. Difficult to find. Poor signage .
Séjour de 1 nuit en décembre 2020
Réponse de Petya B le 4 janv. 2021
Dear, Keith, Thank you for your feedback. In this strange and difficult times we prefer to provide self check in for our guests. We will take attention of our signs. Kind Regards

6/10 Satisfaisant

Voyageur vérifié

Séjour de 3 nuits en février 2020
Réponse de Petya B le 6 mars 2020
Thank you for your stay :)

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et équipements
Séjour de 1 nuit en février 2020
Réponse de Petya B le 10 févr. 2020
Thank you :)

2/10 Horrible

rebeca

Séjour de 3 nuits en décembre 2019
Réponse de Petya B le 9 oct. 2023
Thank you

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Only had booked one night but i wouod have gladly stayed for way longer!!
Séjour de 1 nuit en décembre 2019
Réponse de Petya B le 23 déc. 2019
Thank you. We really appreciate your feedback.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Found no fault in this clean place and would stay again there , value for money with great access into the city
Séjour de 3 nuits en décembre 2019
Réponse de Petya B le 16 déc. 2019
Thank you for your stay and the positive review. We are happy that you had good time and hope to see you again in Peter Pan House. Best Regards

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en octobre 2019
Réponse de Petya B le 6 nov. 2019
Thank you :)

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed there for 4 nights . Large outdoor bathroom, 24/7 hot water, daily towel change and 5 minute walk to metro station and The St. Alexander Nevsky Cathedral although the place is in a quiet neighborhood . But most important, the communication with George the owner who is a knowledgeable and intelligent man, was excellent Helped to tour Mount Vitosha, and arrived in 03:30 to drive me to the airport at a decent price
Séjour de 3 nuits en septembre 2019
Réponse de Petya B le 30 sept. 2019
Thank you. We really appreciate your feedback.

10/10 Excellent

Jochen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2019
Réponse de Petya B le 22 oct. 2019
Thank you for your stay :) We appreciate your feedback.

10/10 Excellent

Marina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The place is adorable! Nice and cozy, we had a place on the last floor , so there was a beautiful room under the roof. There is a sunny terrace where you can have your breakfast with the view. Located in the city centre. The bathroom is shared which might be inconvenient for somebody.
Séjour de 3 nuits en juin 2019
Réponse de Petya B le 8 juil. 2019
Thank you for your stay :) We appreciate your feedback.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2019
Réponse de Petya B le 2 avr. 2019
Thank you for your evaluation.

8/10 Bien

KAREN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay.
Great value for money. Clean ,tidy and cosy. Great to be able to cook quick things if longer stay. Location is great just 15mins walk to centre. We arrived late but someone was there to let us in and show us the room . WiFi, tv with English channels, shower. We were in the studio and we were really happy with it. Would recommend to anyone and if we go back to Sofia would definitely book here again.
Séjour de 3 nuits en décembre 2018
Réponse de Petya B le 4 janv. 2019
Dear, Karen, Thank you for your stay and positive feedback. We are happy to be our guests. Kind Regards,