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Avis sur AmericInn by Wyndham Sioux City

2.5 out of 5
AmericInn by Wyndham Sioux City
4230 S Lewis Blvd, Sioux City, IA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 366 avis sur 878." "
Note des voyageurs de 8 (Bien), d’après 296 avis sur 878." "
Note des voyageurs de 6 (Satisfaisant), d’après 108 avis sur 878." "
Note des voyageurs de 4 (Médiocre), d’après 70 avis sur 878." "
Note des voyageurs de 2 (Horrible), d’après 38 avis sur 878." "

8,4/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

christopher

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Road trip
Just needed a quick place for a sleep - clean, comfortable, and a warm breakfast in the morning made this the ideal choice.
Séjour de 1 nuit en novembre 2018
Réponse de Manager le 13 nov. 2018
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

10/10 Excellent

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We liked this hotel so much on our outbound trip that we made reservations for the return trip too.
Séjour de 1 nuit en mai 2024

8/10 Bien

Patricia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was easy to locate and quiet area. Would be nice if breakfast was available til 10 AM instead of 9
Séjour de 1 nuit en mai 2024
Réponse de Manager le 14 mai 2024
Hello Patricia,Thank you for sharing your feedback. We're glad you found the location convenient and the surroundings peaceful during your stay. We appreciate your input regarding the breakfast timing and will share this with our team for future considerations.

2/10 Horrible

Heidi

Les points faibles : Personnel et service
I left my iPad in my room. I have a locator on it. When I called they indicated they did not have it. Dishonest staff
Séjour de 1 nuit en mai 2024
Réponse de Manager le 13 mai 2024
Hello Heidi, I apologize for any inconvenience this may have caused. Our team has thoroughly checked and not located your item. Please feel free to reach out to our management for further assistance regarding this matter.

10/10 Excellent

Labranda

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and friendly staff
Séjour de 5 nuits en mai 2024
Réponse de Manager le 10 mai 2024
Hello Labranda,Thank you for recognizing our efforts to maintain a clean environment and provide friendly service. We take pride in ensuring a positive experience for all our guests. Your feedback is greatly appreciated.

8/10 Bien

Kim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to events
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Kim, We appreciate your feedback on our hotel's convenient location near events. We strive to offer a prime location for our guests to enjoy their stay to the fullest. Should you have any further comments or require assistance, please do not hesitate to reach out to our management team. Thank you for choosing to stay with us.

10/10 Excellent

Trudy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Neat and clean
Séjour de 1 nuit en avril 2024
Réponse de Manager le 15 avr. 2024
Hello Trudy,We appreciate your positive feedback on the cleanliness of our hotel. Our team works diligently to ensure a comfortable stay for all our guests. Should you have any further feedback or need assistance, please do not hesitate to reach out to our management team.

2/10 Horrible

Nathan

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No bugs and the room seamed clean. Room was dark and furniture was worn down. Only had one ice machine and it did not work. Some of the staff did not speak English. Overpriced for the stay.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Nathan, We appreciate your feedback on the cleanliness of the room. Rest assured, we will share your comments about the room condition with our team for further improvement. Your input on the ice machine and staff communication will be addressed internally. Thank you for bringing these to our attention.

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 7 avr. 2024
Hello Mark,We are delighted to hear that you had a wonderful stay at our hotel! If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back soon!

4/10 Médiocre

Dennis, Sumner

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Be aware, the free wireless applies only to cell phones. Never stayed in a hotel anywhere where it was necessary to make a call and then enter a lengthy PW number to get access to the internet with a laptop. Ice machine was not working. Looked like it had not been working for some time. Of course I was told they then called to have someone to repair after we were leaving. The cleaning team used cleaning items that left an unsatisfactory odor that hung in the air. You may need to do stretches before you use the stool which was perfect height for a five year old.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 18 mars 2024
Hello Dennis, We regret to hear about the inconveniences you encountered. Please note that the free wireless is optimized for cell phones for security reasons. We have since addressed the ice machine issue promptly. Our housekeeping team will be reminded to ensure pleasant scents are used in cleaning. We'll also consider your feedback regarding the stool height for future improvements.

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were excellent. Maids did a good job.
Séjour de 3 nuits en mars 2024
Réponse de Manager le 12 mars 2024
Hello Kevin,We are pleased to hear that you found our staff to be excellent and that our housekeeping team met your expectations during your stay. Your feedback is appreciated as we strive to provide top-notch service to all our guests. Thank you for recognizing their hard work!

10/10 Excellent

Jim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well situated for our needs. Clean friendly place.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 12 mars 2024
Hello Jim,We are pleased to hear you found our location convenient and enjoyed the cleanliness and friendliness of our property. We hope to welcome you back for another positive experience. Thank you for sharing your feedback with us.

10/10 Excellent

Elaine

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very nice. Clean, staff was very friendly.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 6 mars 2024
Hello Elaine,We are delighted to hear that you enjoyed your stay with us. Our team takes great pride in providing excellent service to all our guests. We appreciate your kind words and hope to welcome you back soon for another pleasant experience.

6/10 Satisfaisant

Jared

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Property was clean but needs a face lift
Séjour de 1 nuit en mars 2024
Réponse de Manager le 5 mars 2024
Hello Jared, We appreciate your feedback on the cleanliness of our property. We are constantly looking for ways to enhance our guests' experience. Your suggestions for updates have been noted for future consideration. Thank you for choosing our hotel for your stay.

10/10 Excellent

Joan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 1 nuit en février 2024
Réponse de Manager le 27 févr. 2024
Hello Joan,We appreciate your kind words about our friendly staff. We strive to provide excellent service to all our guests. If there's anything else we can assist you with, please feel free to contact us.

2/10 Horrible

Steven

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
5 day stay. Given wrong key card. Not vacuumed once. Had to request room cleaning. No maid staff at all one day. Called desk for towels and was told to come and get them as (Sahil) played computer at the desk. Asked for towels and was told no, tomorrow when room gets cleaned. Wall by tub shoddily repaired. Toilet base broken. Only 1 lamp on night tables. Thin rough towels. Wash towel literally ripped in half while using. Pool floor is chipping badly and unsafe. Pool got treated AFTER we swam one morning, not overnight.
Séjour de 5 nuits en février 2024
Réponse de Manager le 27 févr. 2024
Hello Steven, We appreciate you sharing your experience with us. Rest assured, we take all feedback seriously and will address these concerns with our team. Your detailed feedback helps us improve our services for future guests. We recommend reaching out to our management team directly to discuss your stay in more detail. Thank you for staying with us, and we hope to have the opportunity to better serve you in the future.

8/10 Bien

Alan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Séjour de 1 nuit en février 2024
Réponse de Manager le 24 févr. 2024
Hello Alan,We appreciate your feedback on the location of our hotel. If you have any further comments or suggestions, please feel free to reach out to our management team for assistance. Thank you for choosing to stay with us.

10/10 Excellent

Onna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Manager le 23 févr. 2024
Hello Onna,We are thrilled to hear that you thoroughly enjoyed your stay with us! We strive to provide exceptional experiences for all our guests and we are delighted that we met your expectations. We hope to welcome you back again soon for another wonderful stay!

8/10 Bien

Naested

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Manager le 15 févr. 2024
Hello Naested, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Bien

Rashelle

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Needs updated
Hotel needs updated and improvements. The bathroom lights were rusty, and part of the wall in the hallway fell off as we walked by.
Séjour de 1 nuit en février 2024
Réponse de Manager le 6 févr. 2024
Hello Rashelle,We appreciate your feedback and apologize for any inconveniences you experienced during your stay. We value the comfort of our guests and have taken note of your concerns regarding the bathroom lights and the wall in the hallway. We constantly strive to provide a pleasant and well-maintained environment, and we will address these issues with our maintenance team to ensure a better experience for future guests.

10/10 Excellent

Christine

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 26 déc. 2023
Hello Christine,We're thrilled to hear that you had a wonderful experience at our hotel! We strive to provide exceptional service to all our guests. We would love to welcome you back for another great stay in the future!

10/10 Excellent

Joseph

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Stay
Good value. Beds are comfortable. Breakfast bar was good - had hot food available.
Séjour de 1 nuit en novembre 2023
Réponse de urvish le 22 déc. 2023
Thank you. we appreciate your stay

4/10 Médiocre

Voyageur vérifié

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Was a place to stay
Walking in to check in seemed nice. When we got to the room it smelled strongly of chlorine. The room couldnt keep temp, it was either too hot or too cold. The beds are hard. Pillows are flat. Shower has good pressure, but there were hairs in the shower upon arrival. There is not hot tub and the pool is in dire need of help. It worked for what we needed, but would not be a place i would bring a family.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 13 déc. 2023
Dear Guest, Thank you for taking the time to share your feedback with us. We're glad to hear that your check-in experience went well. However, we're sorry to learn about the challenges you encountered during your stay. We appreciate your observations about the room temperature, beds, and pillows, as well as the cleanliness issues you experienced in the shower. We will certainly share your comments with our team for further improvement. While we don't have a hot tub, we apologize if our pool did not meet your expectations. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Gerald

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very helpful front desk experience.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 7 déc. 2023
Hello Gerald,Thank you for taking the time to leave a review about your positive front desk experience. We strive to provide excellent customer service and we are glad to hear that our team was helpful during your stay. Your satisfaction is our top priority and we appreciate your feedback.

4/10 Médiocre

Rhonda

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 6 déc. 2023
Hello Rhonda,We're sorry to hear that your recent stay with us did not meet your expectations. We encourage you to reach out to our hotel directly to provide any specific feedback you might have, so we can address the issues that you experienced. We appreciate your business and hope to have the opportunity to better serve you in the future.

8/10 Bien

Kristine

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Équipements
Basic no frills hotel. Needs some updating and maintenance.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 29 nov. 2023
Hello Kristine,Thank you for sharing your feedback about your recent stay. We appreciate your input regarding the need for updating and maintenance. Our team strives to continuously improve our facilities and services to meet and exceed our guests' expectations. We value your comments as they help us enhance our guest experience.

10/10 Excellent

Tanya

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 15 nov. 2023
Hello Tanya,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel. We strive to create a pleasant and comfortable experience for all of our guests. If there is anything else we can do for you in the future, please don't hesitate to reach out. We look forward to welcoming you back again soon!

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
no
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 11 nov. 2023
Hello Michael,We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will share it with our team to ensure we continue to improve. Should you have any further concerns or questions, please don't hesitate to contact our management directly.

10/10 Excellent

Rebecca

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 8 nov. 2023
Hello Rebecca,Thank you for taking the time to leave your feedback. We appreciate hearing about your experience and we're glad you had such a fantastic stay with us. We strive to provide exceptional service to all our guests and we're thrilled that we exceeded your expectations. If you have any future travel plans, we would be delighted to welcome you back.

4/10 Médiocre

Reba

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Poor services and cleanliness
Check in person was difficult to understand. Tub appeared ti be dirty as it was brown. Shampoo, etc bottles appeared ti have already been used.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 25 oct. 2023
Hello Reba, We apologize for the inconvenience you experienced during your stay. Rest assured, we will address the issue with our check-in staff, housekeeping team, and ensure that this is not repeated in the future. Thank you for bringing this to our attention.

4/10 Médiocre

Jodee

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 24 oct. 2023
Hello Jodee,We're sorry to hear that you didn't have an enjoyable experience. Please let us know what we can do to make it right.

4/10 Médiocre

Mark

Voyage en famille avec de jeunes enfants
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Booked for 2 adults and 3 children, asked for cot and was told it was 20$ cash. No bedding for cot.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 21 oct. 2023
Hello Mark,We apologize for any inconvenience caused. Please note that the charge for the cot and bedding is our standard policy. We appreciate your understanding.

6/10 Satisfaisant

Patrick

Séjour de 1 nuit en octobre 2023
Réponse de Manager le 21 oct. 2023
Hello Patrick, Thank you for your feedback. We appreciate your rating and are always working to improve our services.

6/10 Satisfaisant

Amy

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I would not recommend this place to anybody. Staff did not know what a roll away bed was and did not speak English very well. I had to request to speak to the manager and it took him 3 calls to somebody before I got results. The property was clean but it seemed like they were doing repairs and "updates" themselves so it didn't look "polished".
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 18 oct. 2023
Hello Amy ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Makensy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place !
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 18 oct. 2023
Hello Makensy,Thank you for your kind words! We are thrilled to hear that you enjoyed your stay at our hotel. We hope to welcome you back soon!

6/10 Satisfaisant

Cari

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
It was a good average motel, we weren't in our room much. The motel is near a train track and a train went through at 3 am
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 18 oct. 2023
Hello Cari, Thank you for your feedback. We apologize for any inconvenience caused by the train noise. We appreciate your understanding and hope to welcome you back in the future.

10/10 Excellent

JAMES

Séjour de 1 nuit en octobre 2023
Réponse de Manager le 18 oct. 2023
Hello JAMES,Thank you so much for your generous rating! We are delighted to have exceeded your expectations and look forward to welcoming you back again soon.

10/10 Excellent

Dylan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it! I actually got the deluxe room and was very happy with the room and it’s entirety
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 17 oct. 2023
Hello Dylan,Thank you for your positive feedback! We're thrilled to hear that you loved your stay in our deluxe room. We hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Donald

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One night stay
Fantastic....
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 17 oct. 2023
Hello Donald,We're delighted to hear that you had a fantastic experience with us! Thank you for your kind words and we look forward to welcoming you back again soon.

10/10 Excellent

Isabel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 11 oct. 2023
Hello Isabel,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Brenda, Yorba Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and quiet even though railroad tracks were close. No noise at night.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 10 oct. 2023
Hi Brenda,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

6/10 Satisfaisant

Charles

Séjour de 1 nuit en octobre 2023
Réponse de Manager le 29 oct. 2023
Hello Charles,Thank you for your feedback. We appreciate your input and will take it into consideration for future improvements.

10/10 Excellent

Christopher

Séjour de 3 nuits en septembre 2023
Réponse de Manager le 5 oct. 2023
Hello Christopher,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Micheal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No elevator
A great place to stay. Rooms are larger with good showers. The breakfast is very good. Plenty to places to eat close by. The only down side is no elevator to the second floor and you can't turn off closed captioning on the TV. All in all, a great place for the money.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 4 oct. 2023
Hi Micheal,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and we appreciate your elevator comment, we will have it checked. We look forward to your future stay when your travels bring you back this wa

10/10 Excellent

Patrick, Gainesville

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Very large clean and comfortable room and bathroom. Nice little breakfast in the morning.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 4 oct. 2023
Hello Patrick,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our breakfast and your comments about our room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Bien

Juliann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would stay again
Rooms are clean and spacious. Quiet even though close to interstate. Breakfast was good. But no fruit options. Check in wasn't bad but hard to understand clerk.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 30 sept. 2023
Hello Juliann,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our breakfast and also our clerk. We hope to see you again to provide you with an exceptional level of service and hospitality.

8/10 Bien

Debra

Séjour de 1 nuit en septembre 2023
Réponse de Manager le 20 oct. 2023
Hello Debra,Thank you for your positive rating! We appreciate your feedback.

10/10 Excellent

Abel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was courteous, the rooms clean and a free breakfast to boot.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 24 sept. 2023
Hello Abel,We appreciate the time you have taken to bring to our attention your feedback with regards to our staff and your insights regarding our breakfast. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

6/10 Satisfaisant

Jennifer

Les points faibles : Personnel et service
It was ok. Check in was a little difficult but we had been driving all day and it was late. Communication barriers. There are no elevators. My husband is on dialysis and therefore this was an issue but they did switch our room. Room was large. Just an old hotel.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 16 sept. 2023
Hello Jennifer,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 Bien

jill

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The guy at the desk was friendly but very hard to understand. I had a fly in my room and I asked him if they had a fly swater and he thought I wanted water or a sweater.. the ice machine was broken. Breakfast was good..
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 14 sept. 2023
Hello jill, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.