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Avis sur Royal Plaza on Scotts

4.5 out of 5
Royal Plaza on Scotts
25 Scotts Road, Orchard, Singapore

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 473 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 388 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 80 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 39 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 21 avis sur 1001." "

8,8/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Philippe

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Premier à Singapore l'hotel est bien situé par rapport aux commerces. La salle fitness est bien équipée. La piscine est pas mal non plus.
Séjour de 19 nuits en février 2023

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
etablissement grand et agreable , tres bien situé , personnels tres accueillant et disponible
Séjour de 6 nuits en juillet 2019
Réponse de Patrick Fiat, General Manager le 19 juil. 2019
Hi there, I have used Google Translate to help me understand your review better. Thank you so much for your feedback on the hotel's central location and service. We look forward to having the opportunity to welcome you back soon. Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Localisation petit déjeuner trop cher pour un couple
Séjour de 2 nuits en mars 2019

10/10 Excellent

Veronique, Nouméa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Proche du métro et en plein centre. Très pratique
Nous sommes arrivés à 06.00 et le Check in n’est qu’à 14.00. Cependant, ils nous ont laissé prendre la chambre et cela a été un véritable soulagement de pouvoir se détendre après 09.00 de vol. Personnel aux petits soins
Séjour de 1 nuit en septembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2018

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Confort de la chambre
Bien situé mais le prix est trop élevé .
Déçu par la qualité de l'hôtel, loin d'un cinq étoiles.
Séjour de 3 nuits en avril 2018

10/10 Excellent

Robin, Trabuco Canyon

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great trip
Séjour de 11 nuits en mars 2024
Réponse de Nora Gammell le 8 avr. 2024
Hi Robin,Thank you for taking the time to share your review and for joining us recently at Royal Plaza on Scotts. I am so glad to hear that you enjoyed your stay and I hope that your travels bring you back to visit us soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

8/10 Bien

Yasushi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Nora Gammell le 8 avr. 2024
Hi YasushiThank you for taking the time to share your review and for joining us recently at Royal Plaza on Scotts. I am so glad to hear that you enjoyed your stay and I hope that your travels bring you back to visit us soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

8/10 Bien

Yi Ting

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
地點方便 適合一家大小
Check in都很順利，前台很好會幫忙打印文件。房間也不小適合一家大小。只是厠所有點味道。
Séjour de 2 nuits en janvier 2024
Réponse de Nora Gammell le 23 févr. 2024
Dear Yi Ting,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Excellent

Jayoung

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Nora Gammell le 23 févr. 2024
Hi Jayoung,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Excellent

Fakhri

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I will come back
Séjour de 3 nuits en décembre 2023
Réponse de Nora Gammell le 22 févr. 2024
Hi Fakhri,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Excellent

Nazerah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love my stay there with my family. Rooms were spacious & most importantly clean. Easy check in & check out. Convenient parking. Buffet breakfast was wide spread and tasty.
Séjour de 1 nuit en décembre 2023
Réponse de Nora Gammell le 22 févr. 2024
Hi Nazerah,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Excellent

Chew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staycation
Room is clean n comfortable.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Yongjin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
아주 좋은곳
항상 가던곳이며 오래만의 출장으로 다시 방문하였습니다. 여전히 청결하며 친절합니다.
Séjour de 4 nuits en novembre 2023

8/10 Bien

Yen Ping

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Tartinah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel food is Halal. You can also purchase Halal food at vending machine near the entrance of the hotel.
Séjour de 1 nuit en novembre 2023
Réponse de Nora Gammell le 29 nov. 2023
Hi TartinahThank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Excellent

??

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
clean and spacious room
Séjour de 1 nuit en novembre 2023
Réponse de Nora Gammell le 29 nov. 2023
Hi Guest ??,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

8/10 Bien

Peter

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2023
Réponse de Nora Gammell le 29 nov. 2023
Hi Peter,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

6/10 Satisfaisant

Stephen

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Helt oki hotell
Hotellet var litt gammelt, men helt oki. Fin lobby. Greit rom. Badebassenget og gym var ikke bra. Spesielt gym’en var skuffende. Betjeningen var vennlig og serviceinnstilt. Sentral beliggenhet i frohold til shoopingsenter!
Séjour de 3 nuits en octobre 2023
Réponse de Nora Gammell le 18 oct. 2023
Hi Stephen,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Excellent

Juan Francisco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Nora Gammell le 2 nov. 2023
Hi Juan,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Excellent

JUNGAH

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
빨간색 오차드역에서 가깝다보니 지하철로든 버스로든 이동하기 편리합니다~
Séjour de 2 nuits en septembre 2023
Réponse de Nora Gammell le 4 oct. 2023
Hi Jungah,Thank you for taking the time to share your review and for joining us recently at Royal Plaza on Scotts. I am so glad to hear that you enjoyed your stay and I hope that your travels bring you back to visit us soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Excellent

Juan Francisco

Séjour de 9 nuits en septembre 2023
Réponse de Nora Gammell le 4 oct. 2023
Hi Juan,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Excellent

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Services as provided throughout the hotel staff are all very friendly and polite.
Séjour de 5 nuits en septembre 2023
Réponse de Nora Gammell le 4 oct. 2023
Hi Andrew,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Excellent

L W

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en septembre 2023
Réponse de Nora Gammell le 4 oct. 2023
Hi L W,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

8/10 Bien

NORIKO

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Nora Gammell le 4 oct. 2023
Hi Noriko,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

4/10 Médiocre

Oyu

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
設備が貧弱な割に、部屋代は非常に高い。
Séjour de 3 nuits en juillet 2023
Réponse de Nora Gammell le 7 août 2023
Dear Oyu,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

4/10 Médiocre

Greg

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Having stayed at this property on4 orher occasions beforw Covid. This time I found that the service level and the benifits offetedto guests has been removed. The room price has drnaticallti creased, coffee pid machines has been removed. The room fridge has been filled with small containers of Apple Juice and other drinks. The service levels of the consiserges has dramatically reduced compared to previous amazing staff. This was once a great hotel with great staff. I wont stay stay at the Royal Plaza on Scott again.
Séjour de 4 nuits en juillet 2023
Réponse de Nora Gammell le 3 août 2023
Dear Greg,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
average
Séjour de 1 nuit en juillet 2023
Réponse de Nora Gammell le 18 juil. 2023
Dear Anonymous,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

8/10 Bien

Tania

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The entrance light inside the room was not working. I didn't bother to complain because its only 1 night stay. Also I thought when I choose deluxe plus, I am getting better view compare with the standard one Apparently my room view was facing the next building with no view at all
Séjour de 1 nuit en juillet 2023
Réponse de Nora Gammell le 18 juil. 2023
Dear Tania,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

6/10 Satisfaisant

NOBUTOSHI

Front desk staff was very nice But Poor response from staff when picking up luggage
Séjour de 2 nuits en juillet 2023
Réponse de Nora Gammell le 5 juil. 2023
Dear Nobutoshi,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

8/10 Bien

Ahmed Ali

Les points forts : Propreté et confort de la chambre
Great location , average rooms
The property location is the biggest attraction. The room sizes for this location are adequately big. The hotel however is old and you can see some wear and tear. The reception is a bit understaffed and manages housekeeping so is a bit delayed.
Séjour de 8 nuits en juin 2023
Réponse de Nora Gammell le 27 juin 2023
Dear Ahmed Ali,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Excellent

Christopher

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient and value for money
Séjour de 2 nuits en juin 2023
Réponse de Nora Gammell le 27 juin 2023
Hi Christopher,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

2/10 Horrible

Lorenzo

Séjour de 3 nuits en mai 2023
Réponse de Nora Gammell le 13 juin 2023
Dear Lorenzo,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

6/10 Satisfaisant

Kenneth

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Room and bathroom were clean, cleaning was regular, the main window could not be closed properly as the lock was broken, the stool in the bedroom was faulty, it had been like that for some time, no Bar in the hotel, a bit disappointing considering the price.
Séjour de 13 nuits en mai 2023
Réponse de Nora Gammell le 13 juin 2023
Dear Kenneth,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Excellent

Barbara

Séjour de 1 nuit en mai 2023
Réponse de Nora Gammell le 27 juin 2023
Hi Barbara,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

8/10 Bien

Chew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good n cooling
Séjour de 2 nuits en mai 2023
Réponse de Nora Gammell le 24 mai 2023
Hi Chew,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

8/10 Bien

Chew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staycation
It is within expectations. Preferably can increase the standard of e room coffee.
Séjour de 2 nuits en mai 2023
Réponse de Nora Gammell le 24 mai 2023
Dear Chew,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en avril 2023
Réponse de Nora Gammell le 27 juin 2023
Hi Anonymous ,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
convenient location, not too busy an area - a plus
Séjour de 6 nuits en avril 2023
Réponse de Nora Gammell le 18 mai 2023
Dear Anonymous, Thank you for your compliments! We are pleased to know that you enjoyed your stay with us, looking forward to creating another wonderful experience for you again soon! Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2023

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en avril 2023

10/10 Excellent

wonchol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en avril 2023

8/10 Bien

peter

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We have been six times to the Royal Plaza and although still clean and tidy. Covid has taken its toil.
Séjour de 7 nuits en mars 2023

4/10 Médiocre

Esther

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements
The Dining room was extremely noisy and the staff just cleared tables and reset. No personal service. Dirty napkins re used, and the cloth wiping each table was just re used. no sprays to clean. Cereal choices very limited, couldn't find decaffeinated latte as it was self service from a machine. On last morning everyone at breakfast was told at 9.40a.m. that the restaurant was closing at 10.00a.m. TV intermittent. Switch with an outline of a red bell crossed through meant do not clean the room, who knew? There was nothing in the room to explain anything.
Séjour de 5 nuits en février 2023
Réponse de Patrick Fiat, General Manager le 6 avr. 2023
Dear Esther,We are disappointed to learn about your experience. We have since counselled our service associates, and reminded them to be more mindful when speaking to guests. We have noted your feedback on the guest rooms, and will look into the issues you’ve mentioned for improvement.We hope to have the opportunity to welcome you back, and look forward to creating a better experience for you on your next visit.Kind regards,

8/10 Bien

Jeannie

Séjour de 4 nuits en mars 2023

10/10 Excellent

Kazumasa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2023

10/10 Excellent

zaheda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2023

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Was great
Séjour de 1 nuit en mars 2023

10/10 Excellent

Cinthia

Séjour de 3 nuits en mars 2023

10/10 Excellent

Charlie

Séjour de 2 nuits en mars 2023