Avis sur Queenco Hotel & Casino
Queenco Hotel & Casino
Victory Beach, Mohavithey Krong, District 3, Sihanoukville
Avis
8,2
Très bien
8,4/10
Propreté
8,2/10
Personnel et service
9,2/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en couple
1 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 11 nuits en février 2019
Réponse de Sun (Mr.) le 15 mars 2019
Dear Anonymous,
Thank you very much for you value time to write us the review on expedia.com
We are thankful for your appreciation and satisfaction with our hotel and services which made your stay comforts and enjoyed.
The entire of our team, we are looking forward to coming to stay with us again soo.
Ryan (Mr.)
Resident Night Manager
8/10 Bien
Voyageur vérifié
19 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2019
Réponse de Sean le 23 janv. 2019
Dear Guest,
Thank you very much for taking the time to share your experience with us to others guests.
We keep improve our facilities from time to time.
We hope to welcome you to your stay with us again in the near future.
Kind regards,
Sean
8/10 Bien
Jean-Baptiste
10 nov. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel comfortable et bons services
Jean-Baptiste
Réponse de Sean le 27 déc. 2019
Dear Jean-Baptiste,
Thank you very much for choosing Queenco Hotel & Casino to your stay for the past year.
We are thrilled to know that you have exceeded the expectations of the services that we provided to you.
We trust you are doing very well, and we hope to you have you again to showcase on our upgraded products and services.
We wish you a happy new year 2020!
Best wishes,
8/10 Bien
Pranay
Voyage en groupe
11 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Quite
Pranay
Séjour de 3 nuits en janvier 2024
Réponse de Sean le 11 févr. 2024
Dear Pranay, Thank you for choosing our hotel for your recent stay and reviewing us after your stay. We appreciate your word about our sea view and swimming pool, and your stay is exceptional. We hope to welcome you to stay with us again on your next visit. Kind regards,Sean
10/10 Excellent
Werner, Reno
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Werner
Séjour de 6 nuits en janvier 2024
Réponse de Sean le 7 févr. 2024
Dear Werner,Thank you for taking the time to provide us with your valuable feedback. We appreciate your input and would like to assure you that we are taking your comments seriously. We will work with our IT manager to investigate and improve the matter you have raised. We apologize for any inconvenience caused.We hope to have the opportunity to welcome you back as our guest soon.Best regards,Sean
10/10 Excellent
Mukthi
3 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mukthi
Séjour de 1 nuit en janvier 2024
Réponse de Sean le 3 févr. 2024
Dear Guest,Thank you very much for taking the time to share your wonderful experience with us. We appreciate your feedback and compliments. It was a pleasure to have you as our guest at Queenco Hotel and Casino.We hope to see you again soon and provide you with another exceptional experience.Kind regards,Sean.
10/10 Excellent
Mukthi
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mukthi
Séjour de 1 nuit en janvier 2024
Réponse de Sean le 3 févr. 2024
Dear Guest,Thank you very much for taking the time to share your wonderful experience with us. We appreciate your feedback and compliments. It was a pleasure to have you as our guest at Queenco Hotel and Casino.We hope to see you again soon and provide you with another exceptional experience.Kind regards,Sean.
10/10 Excellent
PHILIPPE, Montreal
Voyage d’affaires, Voyage en couple
31 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PHILIPPE
Séjour de 6 nuits en janvier 2024
Réponse de Sean le 1 févr. 2024
Dear Philipe, Greetings from Queenco Hotel & Casino.Thank you very much for taking the time to share your wonderful experience with us to travelers. We are delighted to hear you had a wonderful stay and are satisfied with our rooms and services, especially with Somros, who took good care of you during your stay with us.We wish you a safe travel back home and look forward to welcoming you again on your next visit.Kind regards,Sean SaingRoom Division Manager
10/10 Excellent
Sergei
Voyage en famille
8 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sergei
Séjour de 6 nuits en novembre 2023
Réponse de Sean Saing le 8 nov. 2023
Dear Sergei, We are glad you had a great time at the hotel! You enjoyed the clean, comfortable accommodations, excellent service, and polite staff. The restaurant also seems to have a wide variety of dishes, and its location on the beach must have been a treat. It's great to hear that the atmosphere was relaxing and not crowded. We always say to our Escape the Crowd Queenco Hotel and Casino is suitable for our guests.We hope to welcome you among our guests.Kind regards,Sean Rooms Division Manager
8/10 Bien
Adrian
5 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adrian
Réponse de Sean le 7 sept. 2023
Dear Adrian, Thank you for taking the time to leave a review! We are so glad to hear that you had a great stay with us. Our team takes pride in providing excellent service, and we are thrilled to see that Mr. Tak (Charly) was able to assist you during your visit. We are also happy to hear you enjoyed our restaurant, bar on the beach, casino, and gym. We hope to welcome you back in the future. Please let us know if there is anything else we can do for you!Kind regards,Sean SaingRooms Division Mananger
4/10 Médiocre
Wee Kay
Voyage d’affaires
17 juil. 2023
Les points faibles : Personnel et service
Wee Kay
Séjour de 1 nuit en juillet 2023
Réponse de Sean le 19 juil. 2023
Dear Mr. Wee Kay,In the first place, we would like to apologize for the inconveniences that occurred during your last stay with us. Some circumstances contradict the original sense of what we strive for, which is, first and foremost, to generate a pleasant experience for our guests.We receive your observation with a strong commitment to challenge ourselves to overcome it, profoundly desiring the opportunity to receive you again.Being able to show you the concern and effort put into improving the detailed aspects is now our highest expectation.We would like to extend a special condition to your next stay at our Queenco Hotel & Casino.Yours sincerely,Sean Saing( Mr.)Rooms Division Manager
10/10 Excellent
chhan, Fort Benning
Voyage en famille avec de jeunes enfants, Voyage en famille
28 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
chhan
Séjour de 3 nuits en juin 2023
Réponse de Sean le 29 juin 2023
Dear Chhan, We would like to thank you for the time dedicated to evaluating our service and installations. We are thrilled your stay with us was to your satisfaction, and we appreciate your sharing your positive impression of your experience with us. Your comments and suggestions are critical to us, and we will be happy to consider them since they are our best tool for improvement.Our team will continue working on improvements in the continuance search for excellence in the service.We hope to meet you again among our guests, Best regards,Sean Saing(Mr.)Rooms Division Manager
6/10 Satisfaisant
Satoshi
20 juin 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Satoshi
Séjour de 1 nuit en juin 2023
Réponse de Rooms Division Manager le 21 juin 2023
Dear Satoshi, We thank you for the time dedicated to evaluating our service and installations. Your comments and suggestions are critical to us, and we will be happy to consider them since they are our best tool for improvement.We regret that your stay with us was unsatisfactory and that you couldn’t enjoy it without hot water and the bad smell in the bathroom. We will work to improve the points you mention so that these inconveniences won’t happen in the future.We hope to meet you again among our guests, Best regards,Sean Saing
10/10 Excellent
Craig, Ventnor
Voyage en couple
17 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Craig
Séjour de 1 nuit en février 2023
Réponse de Sean le 1 mars 2023
Dear Graig, Greetings from Queenco Hotel & Casino.Thank you for choosing the Queenco Hotel & Casino for your recent visit. We are happy that you enjoyed your stay with us, and we look forward to welcoming you among our guests soon.Kind regards,Sean
10/10 Excellent
jessika
29 janv. 2023
jessika
Séjour de 1 nuit en janvier 2023
10/10 Excellent
Andrianus
Voyage en famille
21 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrianus
Séjour de 1 nuit en septembre 2022
Réponse de Sean Saing le 21 sept. 2022
Dear Andrianus, Thank you very much for taking the time to share your experience with us with others guests. We thank you for choosing us and we hope to welcome you again soon.Kind regards, Sean
10/10 Excellent
Rendy
Voyage en famille
21 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rendy
Séjour de 1 nuit en septembre 2022
Réponse de Sean Saing le 21 sept. 2022
Dear Rendy, Thank you very much for choosing Queenco Hotel & Casino for your recent holidays in Sihanoukville.We are happy to know that the hotel services exceed your expectations and that our team delivers the services to make feel unforgettable experiences.We look forward to welcoming you back to Queenco Hotel & Casino in the future. Kind regards,Sean
8/10 Bien
Thea
21 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pænt men meget turistet
Thea
Séjour de 2 nuits en avril 2022
Réponse de Sean le 8 mai 2022
Dear Thea,
Thank you very much for your feedback and we hope you enjoy your stay with us.
We look forward to welcoming you again soon.
Kind regards,
Sean
8/10 Bien
Voyageur vérifié
27 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en février 2020
Réponse de Sean le 29 févr. 2020
Dear Guest,
Thank you very much for your review here.
We glad that your stay with us is satisfied. And we hope you will return to stay with us again in the future.
Kind regards,
10/10 Excellent
Peter
Voyage en couple
16 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peter
Séjour de 10 nuits en février 2020
Réponse de Sean le 20 févr. 2020
Dear Peter,
Greetings from Queenco Hotel & Casino!
Thank you very much for choosing us and taking the time to share your good experience with other travelers.
We hope to welcome you again in the future.
Kind regards,
4/10 Médiocre
Voyageur vérifié
7 janv. 2020
Les points forts : Propreté
Les points faibles : Équipements
Voyageur vérifié
Séjour de 1 nuit en décembre 2019
Réponse de Sean le 7 janv. 2020
Dear valued guest, we sorry for the inconvenience. Regarding the coffee, breakfast includes a cold and hot drink and breakfast filter coffee. For coffee from our coffee shop (espresso, cappuccino etc.), we charge extra.
Kind regards,
4/10 Médiocre
Voyageur vérifié
Voyage en groupe
4 mars 2019
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mars 2019
Réponse de Ryan (Mr.) Resident Night Manager le 15 mars 2019
Dear Anonymous,
Greetings from Queenco Hotel & Casino.
Thank you very much for taking your great value time to share us the review.
We are do sorry to hear that and we are pleased to accepted all what you were mentions the about inconvenient caused while you were staying with us.
The behalf of our team, we would have a second chance to welcoming you and party to stay with us and hope there will be improve soon in the near future.
We still hope that in the near future, you will consider to return to our country and stay with us.
8/10 Bien
タカさん, 越谷市
29 oct. 2018
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
タカさん
Séjour de 5 nuits en octobre 2018
Réponse de Sean le 31 oct. 2018
Dear Guest,
Thank you very much for taking your time to share your experienced at Queenco Hotel & Casino. Your comments really important to us in order to improve our services and facilities , and we are keep ourself improving from time to times to exceed our guest expectations.
Again, thank you very much for choosing us and we hope to welcoming you again in the future.
6/10 Satisfaisant
Voyageur vérifié
7 août 2018
Les points faibles : Personnel et service
ひどいオペレーションのカジノホテル
Voyageur vérifié
Séjour de 4 nuits en août 2018
Réponse de Sean le 10 août 2018
Dear Guest,
Greetings from Queenco Hotel & Casino!
Thank you very much for choosing Queenco for recent stay. We appreciate for your candid comment here and we are on develop our services and facilities to serve our guest receive better experience .
Kind regards,
2/10 Horrible
KongBeng, Malaysia
9 juil. 2018
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
KongBeng
Séjour de 2 nuits en juillet 2018
Réponse de Sean le 30 juil. 2018
Dear KongBeng,
Thank you very much for taking the time share your experience at Queenco Hotel & Casino.
We are sorry to read your review that you didn't enjoy your stay with us.
Kind regards,
8/10 Bien
Francisco
10 déc. 2017
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Francisco
Séjour de 4 nuits en novembre 2017
Réponse de Sean le 27 déc. 2019
Dear Guest,
Thank you very much for your review here.
We hope you welcome you again in the future to see our improvements.
Kind regards,
10/10 Excellent
kyie , australia
25 juil. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
fantastic hotel
kyie
Séjour de 2 nuits en juillet 2017
Réponse de Sean SAING le 2 août 2017
Dear Kyie,
Thank you very much for your taking the time to review us here.
We are glad that you enjoyed our services and facilities of Queenco Hotel & Casino.
We look forward to welcoming to your stay with us again soon.
Kind regards,
Sean Saing
Room Division Manager
6/10 Satisfaisant
Voyageur vérifié
22 mai 2017
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Voyageur vérifié
Réponse de Sean le 27 déc. 2019
Dear Guest,
Thank you immensely for your rating us.
We hope you will come again to experience with our upgrade products and services that we provide.
We wish you a happy new year 2020!
Best wishes,
6/10 Satisfaisant
Voyageur vérifié
1 avr. 2017
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
3 stjärnor bra hotel
Voyageur vérifié
Réponse de Sean le 27 déc. 2019
Dear Guest,
Thank you very much for taking the time to share your experience with us. The hotels complex consists of two buildings. And most of our hotel guests we accommodate them at the tower building since most rooms at beach building are most occupied by our more extended stay. And we always put on our guest request first, and all our guest request is a top priority, and we glad that we can arrange the room for you as discussed. And we would like to take this opportunity to inform you all rooms now are upgraded and replace all freshly linens to offer guest more comfortable.
We look forward to welcoming to showcase the products and services that we provide.
Kind regards,
10/10 Excellent
ross
16 févr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice upmarket hotel in Sihanoville
ross
Réponse de Sean le 26 déc. 2019
Dear Ross,
Thank you very much for taking the time to share your review here.
We appreciate your review, and we are pleased to know that you enjoyed your stay with us.
We wish you a Merry Christmas and Happy New Year 2020.
Best regards,
Sean
8/10 Bien
Welton, Shanghai, China
4 févr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice new hotel with wonderful staff
Welton
Réponse de Sean le 26 déc. 2019
Dear Welton,
Thank you very much for taking the time to share your experience with us. We more than thrilled to know that you like our room, excellent restaurant and a nice bar, and please note that we have upgraded our facilities and services to meet our guest demands.
We hope to welcome you again to showcase our products and services soon.
We trust you are doing very well and we wish you a Merry Christmas and Happy New Year 2020!
Best regards,
8/10 Bien
Wong
3 janv. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel location is good
Wong
Réponse de Sean le 27 déc. 2019
Dear Wong,
Thank you very much for rating us and summary the necessary recommendations for us to improve our services. We have collected our guests' feedback to study and improve our products and services.
Our staff now got a better train on the services and provided our guests with a better experience.
We hope to welcome you again in the future.
Best regards,
6/10 Satisfaisant
Nils-Erik
3 janv. 2017
Les points forts : Confort de la chambre
Bra hotell för spelare
Nils-Erik
Réponse de Sean le 26 déc. 2019
Dear Nils-Erik,
Warmest greetings and best wishes for the New Year 2020!
Thank you very much for taking the time to share your experience with us. And we would like to inform you that we have improved our facilities and services, the room upgraded, and freshly linens also replaced. All none smoking signs also place with the security guard to reinforce this.
We hope to welcome you to showcase the products and services that we provided.
Kind regards,
6/10 Satisfaisant
Voyageur vérifié
2 janv. 2017
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Voyageur vérifié
Réponse de Sean le 27 déc. 2019
Dear Guest,
Thank you very much for your rating us.
We hope to have you again in the future.
We wish you a happy new year 2020!
Best regards,
4/10 Médiocre
Murali Sankar
30 déc. 2016
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Murali Sankar
Réponse de Sean le 27 déc. 2019
Dear Murali Sankar,
Thank you very much for choosing us to stay for the past year and share your experience with other guests.
We have brought attention to details every guest's room well inspected before we accommodate our guests. The refreshing smell also in routine practice.
Please note we have upgraded rooms and redesigns with tasteful decorated, and we hope you will return to showcase our products, facilities and services.
We wish you a happy new year 2020!
Kind regards,
6/10 Satisfaisant
Susan
20 déc. 2016
Les points forts : Confort de la chambre
Susan
Réponse de Sean le 27 déc. 2019
Dear Susan,
Thank you very much for taking the time to share your review here.
We want to take this opportunity to inform you that we have upgraded rooms and facilities a. the services staff also was well trained.
We hope to welcome you again to showcase our products and services.
We wish you a happy new year 2020!
Best regards,
8/10 Bien
Susan
20 déc. 2016
Les points forts : Confort de la chambre
Susan
Réponse de Sean le 26 déc. 2019
Dear Susan,
Thank you very much for choosing us and leave us a review here.
We want to inform you that we have improved our services and facilities to meet our guests' requirements.
We hope to welcome you again to showcase our products and services that we provide soon.
We trust you are having a beautiful day and we wish you a Merry Christmas and Happy New Year 2020!
Best regards,
10/10 Excellent
kyungsup
4 nov. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
편안하고 가격대비 좋음
kyungsup
Réponse de Sean le 26 déc. 2019
Dear Kyungsup,
Thank you very much for taking the time share your lovely experience with us, and we are pleased know you have very satisfied with our friendly service.
We trust you are doing very well and we hope you welcome you again soon.
We wish you a Merry Christmas and Happy New Year 2020.
Best regards,
10/10 Excellent
Voyageur vérifié
28 oct. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Réponse de Sean le 26 déc. 2019
Dear Guest,
Thank you very much for sharing your review 10/10. We are so proud that we can win over your great satisfactions at Queenco Hotel & Casino from our team member to serve you. Your satisfaction is our prime focused that we must deliver to our guest like you.
We hope to welcome you to stay with us again in the future.
Best regards,
8/10 Bien
soook
3 sept. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
만족합니다
soook
Réponse de Sean le 27 déc. 2019
Dear Soook
Thank you very much for choosing us and share your experience with other guests. We are happy to read that you were satisfied with our staff and the services provided to you during your time at our hotel.
We look forward to welcoming you again shortly.
We wish you a happy new year 2020!
Best regards,
10/10 Excellent
Toshio, マレーシア
14 mai 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ビーチ・プール・カジノが楽しめるホテル
Toshio
Réponse de Sean le 26 déc. 2019
Dear Guest,
Thank you very much for taking the time to share your detailed review here.
We have improved our facilities and services. We also trained our team member especially the customer services, the casino areas also now upgraded and extended tremendously to allow our guests and players to enjoy and have more fun with our games that we have available.
We hope to welcome you again amongst our guest to showcase our products and services that we provide.
Kind regards,
Sean
10/10 Excellent
ovadia, ראשון לציון
5 mai 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
מעולה
ovadia
Réponse de Sean le 27 déc. 2019
Dear Guest,
Thank you very much for choosing Queenco Hotel & Casino for the past year. We are more thrilled to know you were delighted with our meals and services here.
We hope to have you again with us in the future.
We wish you a happy new year 2020!
Kind regards,
10/10 Excellent
kolby, texas
27 févr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel close to the beach
kolby
Réponse de Sean le 26 déc. 2019
Dear Kolby,
Thank you very much for choosing us. We appreciate your lovely review here to share with our readers.
We hope to welcome you to stay with us again in the future.
We trust you are doing very well and we wish you a Merry Christmas and Happy New Year 2020!
Kind regards,
10/10 Excellent
Udo, Austria
14 févr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top Hotel mit super Frühstücksbuffet
Udo
Réponse de Sean le 27 déc. 2019
Dear Guest,
Thank you very much for choosing us to share your experience with other guests.
We hope to welcome you to stay with us again soon.
We wish a happy new year 2020!
Kind regards,
8/10 Bien
Peter, Utah
30 janv. 2016
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Peter
Réponse de Sean le 27 déc. 2019
Dear Guest,
Thank you very much for yor review here, we are thrilled to know you that you live up our room cleanliness, we provide golf cars to our guests for their convenience between Beach and Tower building.
We hope to have you again soon.
We wish you a happy new year 2020!
Best regards,