Extérieur

Avis sur Sierra Suites Boutique Hotel

2.5 out of 5
Sierra Suites Boutique Hotel
391 E Fry Blvd, Sierra Vista, AZ

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 593 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 284 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 73 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 27 avis sur 1001." "

9,0/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Nancy

Les points forts : Propreté et personnel et service
Correct. Bien aménagé dans les espaces communs, propre mais la chambre était de base.
Séjour de 1 nuit en avril 2024

10/10 Excellent

normand

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en février 2024

10/10 Excellent

V

Voyage en famille
The staff wonderful, room large with full refrigerator, pool great. Highly recommend
Séjour de 2 nuits en mai 2024

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Rick, Highlands Ranch

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All the 10/10 reviews are silly and must be fake. You can do a lot better than this place. Go somewhere else! The photos are misleading. This is not a "boutique" hotel, whatever that is. It's just an old motel that needs a lot of work to fix it up. When I asked for a 2nd story room, reception said "the elevator isn't working." I wish I could should you photos of all the yellow tape - the elevator ISN'T THERE - it's just a big hole, and it looks like it has been that way for a long time. Also, my room had no ceiling light and no paint around the ceiling fan. The TV was mounted crooked, as was the bathroom mirror light. I didn't feel safe when I saw the entire property is surrounded by gates with the following signs: "WE ASK THAT YOU PLEASE BE CONSIDERATE OF ALL OUR GUESTS (sic) SAFETY. PLEASE MAKE SURE THE GATE IS CLOSED AFTER ENTRY/EXIT. PLEASE DO NOT PROP THE GATE OPEN." There are a lot of auto body shops and other more industrial properties in the area. I think this place has many long-term rentals and some of those residents may be less than neat/tidy. What else explains the sign in the bathroom saying, "We will be charging for any linen that is damaged during your time of stay"? Then it lists prices for everything from hand towels to comforters. The linens aren't that great to begin with. The towels are cheap/basic and the bed sheets are rough/scratchy. The room also has a rather large fridge - definitely not of the mini-bar type, but more for long-residents.
Séjour de 3 nuits en mai 2024
Réponse de Stacy le 10 mai 2024
We are disappointed to hear that your with us stay did not meet your expectations! Regarding the elevator situation, we are currently undergoing some renovations to improve our facilities. We regret any inconvenience this may have caused during your stay. Rest assured we are working diligently to have the elevators up and running in the very near future. As for the safety measures around our property, we prioritize the well-being of all our guests and have security protocols in place to ensure a safe and comfortable environment for everyone. We value your input as it helps us identify areas for growth and enhancement. We hope you will consider giving us another opportunity to provide you with exceptional service and hospitality that we strive to deliver. Thank you once again for your feedback.

10/10 Excellent

Victoria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Tawnya

Voyage en couple
Les points forts : Personnel et service et équipements
The property was decent but the shower plumbing did not work well and only a trickle came out of the shower head. I reported it to the front desk but it didn’t get fixed during our stay.
Séjour de 2 nuits en avril 2024
Réponse de Stacy le 10 mai 2024
Thank you for the favorable rating and review. We have notified our chief engineer of the issue with the shower issues you have brought to our attention, and the issue has since been fixed. We hope for the opportunity to welcome you back again in the future.

10/10 Excellent

Kim

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I found the staff exceptional. They really were extremely nice and helpful. The breakfast had a variety of options( especially egg ones), and couple of fruit choices too. I liked that there is a restaurant option on the property now too. The towels were great, shower had lots of water pressure and plenty of soap and shampoo. The bed was comfortable, but all four pillow were the "high" kind, at least two should have been a low fill pillow. The sheets were fine. The in room coffee makers for solo cups worked well, and was restocked every day. As I was arriving I was told there would be a $30 early checkin in fee. Check in is at 3:00 and it was 2:00, so I said I would wait. I will definitely stay in here the future if I find myself in the area.
Séjour de 5 nuits en avril 2024
Réponse de Stacy le 10 mai 2024
Thank you Kim for the rating and review. We are pleased that you had a positive experience during your stay with us. We look forward to having you as our guest again some time.

10/10 Excellent

Jean Ismael

Séjour de 1 nuit en avril 2024
Réponse de Stacy le 10 mai 2024
Thank you for choosing Sierra Suites Boutique Hotel!

10/10 Excellent

Cade

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
While the room wasn’t perfect, and had flaws of course, the experience and general feel of this hotel along with the staff was excellent. Great pricing and also a truly fantastic free breakfast.
Séjour de 1 nuit en février 2024
Réponse de Stacy le 10 mai 2024
Awesome! Thank you Cade for your honest and insightful rating and review. We are honored to have guests such as yourself. We look forward to serving you again in the future.

8/10 Bien

Ken

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The only issue I had was the air conditioning unit was very noisy.
Séjour de 2 nuits en avril 2024

8/10 Bien

David

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very quiet,clean, close to Ramsey Canyon. The room had refrigerator, microwave large TV and the bed was very comfortable. Reasonable priced. The breakfast was not good for these reasons: Bad tasting coffee and ran out really quickly, may have been old leftover, eggs were not replenished and were dry and cold. The other breakfast items were ok Decided not to have that breakfast the next day. The coffee in the room was good.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Daniel

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Been staying here for year while working on base and its great how recently its been updated. Give everything a nice touch.
Séjour de 2 nuits en avril 2024
Réponse de SM le 16 avr. 2024
Thank you for the 5-star rating a positive review! We hope to have you as our guest again in the future!

10/10 Excellent

Edith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Habitaciones amplias espaciosas lugar cómodo para dormir
Séjour de 2 nuits en avril 2024
Réponse de sm le 16 avr. 2024
Gracias por la increíble calificación y amable reseña. ¡Esperamos verte nuevamente en el futuro!

8/10 Bien

Darryl

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Allan

Les points forts : Propreté et personnel et service
The property was nice and clean and was as advertised. Check in was easy and pleasant, the only issue was the shower diverter in the tub was not working properly, front desk was called and responded immediately. Nothing they could do... shower was but a trickle. Hotel is a little dated but clean and the staff was friendly.
Séjour de 1 nuit en avril 2024
Réponse de SM le 16 avr. 2024
Thank you for the review and favorable rating. We hope that during your next stay with us the shower works properly!

10/10 Excellent

William

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An amazing experience. The property is beautiful and the staff are of the highest caliber. The decor is inspired. the whole experience was very calming.
Séjour de 2 nuits en février 2024
Réponse de SM le 16 avr. 2024
We are so pleased to know that your stay with us was so awesome!! thank you for the rating and review of excellence.

8/10 Bien

Marvin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Nice for the price, the hot tub seemed dirty so I avoided it, but staff and food was good. Shower head needed replaced as it seemed to have a mind of its own (cool to hot randomly), spraying in all directions but we figured it out.
Séjour de 3 nuits en mars 2024

10/10 Excellent

Vivian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

8/10 Bien

ALEXANDER MALCOLM, Ottawa

Les points forts : Propreté et personnel et service
Séjour de 14 nuits en mars 2024

10/10 Excellent

Lorene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place.
Séjour de 2 nuits en mars 2024

8/10 Bien

Miguel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay at this hotel was good. Staff was very helpful. The complementary breakfast was also good.
Séjour de 7 nuits en mars 2024

10/10 Excellent

Kirk

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great reception. Very nice property.
Séjour de 1 nuit en mars 2024

8/10 Bien

Janice, Maricopa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

8/10 Bien

Tracy, Sun Lakes

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was exceptional! Friendly, responsive. Hotel is a little older and rooms could use some sprucing up but it was very clean. Easy parking and the hotel was easy to find and convenient to major streets.
Séjour de 3 nuits en mars 2024

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was nice that they had a restaurant on the property. The rooms were nice, clean and comfortable. The outside of the property seemed dated but they did have nice landscaping and decorations.
Séjour de 1 nuit en mars 2024
Réponse de SM le 21 mars 2024
Thank you so much!

10/10 Excellent

Patricia

Staff were very friendly and helpful
Séjour de 1 nuit en mars 2024
Réponse de SM le 21 mars 2024
Thank you so much for the rating and compliment!

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bed qas a little stiff. The breakfast was ok but some of the food was over cooked and dry,the fruit was on point, waffles was good. But all in all it was a nice stay i will be back
Séjour de 3 nuits en mars 2024

10/10 Excellent

David

Voyage en groupe
Les points forts : Propreté et personnel et service
We really enjoyed our stay, we wish the room was larger, but it fulfilled our needs. Breakfast was great, many choices, fresh food. We also in enjoyed the court yards
Séjour de 2 nuits en mars 2024

10/10 Excellent

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
staff was great and our stay was quiet and relaxing.
Séjour de 1 nuit en mars 2024

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Continental breakfast was great. Room was a little tired looking but everything was clean!!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Joey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Ted

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice large clean room. Nice courtyard with pool but the weather was too cool. Will be back.
Séjour de 1 nuit en mars 2024

8/10 Bien

Brianna

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
I enjoyed how pet friendly this place was and the free yummy breakfast!
Séjour de 3 nuits en mars 2024

8/10 Bien

Edgar

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place was great and the breakfast was good. Overall would definitely stay here again. The only recommendation is with the breakfast (potatoes and sausage were kind of dry). Overall we will stay there again in the future. Thanks
Séjour de 1 nuit en février 2024
Réponse de Tino le 4 mars 2024
Thank you for your awesome review! We are so delighted to hear your stay was a great one, we do appreciate all feedback and will absolutely be relaying this information to our breakfast kitchen to ensure our breakfast is up to standard and exceeds expectations. Thank you very much and we hope to see you again soon!

8/10 Bien

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 2 nuits en février 2024
Réponse de Tino le 4 mars 2024
Thank you so much for your great review! If there is anything we could improve to make this the perfect stay were more than glad to hear any suggestions. Thank you again and we hope to see you again soon!

10/10 Excellent

Calvin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was super nice. Property is unique and made for a fun stay
Réponse de Tino le 4 mars 2024
Thank you so much for your great review, we strive for a fun, safe, and clean envirement for our guest and we are glad to hear we have met these standards for your stay. Were so glad to hear your stay was a great one and we hope to see you again!

10/10 Excellent

Ryan, Strawberry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

8/10 Bien

Catie

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

RANDY

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property was quiet, safe and clean. The staff was very helpful and kind. Breakfast has something for every diet. We slept great.
Séjour de 1 nuit en février 2024
Réponse de SM le 17 févr. 2024
Thank you for the 5-star rating an complimenting review. We look forward to having you as our guest again in the future!

6/10 Satisfaisant

Jayne

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Group stay
Our check-in took a very long time, clerk friendly but slow. The breakfast area was very cold, the clerk said they "forgot to turn on the heat" and it was 35 degrees outside. In one room, hairdryer didn't work but they did provide another. In another room, the toilet was not working properly.
Séjour de 2 nuits en février 2024
Réponse de sm le 17 févr. 2024
We are disappointed to know that we did not exceed your expectations. We hope to get the opportunity again to have you as our guest. Thank you for yor rating and review.

10/10 Excellent

Boguslawa

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de SM le 17 févr. 2024
Thank you for the 5-star rating! It is an honor to receive the highest star rating!!

10/10 Excellent

Frank

Séjour de 1 nuit en janvier 2024
Réponse de SM le 17 févr. 2024
Thank you so much for this glowing 5-star rating!! We are honored to know that you had a great stay with us!!

10/10 Excellent

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay. Everything was to my liking. Staff was great. Will stay again.
Séjour de 3 nuits en janvier 2024
Réponse de SM le 17 févr. 2024
Thank you James for the awesome rating and review. Our staff is dedicated. and we are happy to know it shows!!

10/10 Excellent

Paula

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Tino le 4 mars 2024
Thank you so much for your amazing review! We strive to please every guest coming in or going out of our hotel, so we were delighted to see your positive experience. Take care and we hope to see you again soon!

10/10 Excellent

jose

Excelente servicio
Séjour de 2 nuits en février 2024
Réponse de Tino le 4 mars 2024
Thank you so much for your awesome review! Were delighted to hear your stay with us was a good one and we hope to see you again soon, Gracias!

10/10 Excellent

Donna K

Séjour de 1 nuit en janvier 2024
Réponse de SM le 21 mars 2024
Excellent rating! Thank you!

10/10 Excellent

Holly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was super nice, respectful. Breakfast was better than a usual hotel breakfast. Rooms are clean. Was a Great stay and would go back!
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Maria

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nice and very kind employees.
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Richard

Séjour de 1 nuit en janvier 2024
Réponse de sm le 21 mars 2024
Thank you for the rating. Please let us know what we could have done differently to get a better rating.