Piscine extérieure, chaises longues

Avis sur Sarai Resort & Spa and The Wander

5 out of 5
Sarai Resort & Spa and The Wander
Wat Damnak Village, Salakamreuk, Siem Reap

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 362 avis sur 482." "
Note des voyageurs de 8 (Bien), d’après 93 avis sur 482." "
Note des voyageurs de 6 (Satisfaisant), d’après 12 avis sur 482." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 482." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 482." "

9,4/10

Propreté

9,6/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Laurent

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in rapide et personnalisé, la chambre magnifique et le personnel au top. Je conseille vivement cet hôtel en plus pas loin de pub street
Séjour de 2 nuits en mars 2024
Réponse de Ms. Riya le 19 mars 2024
Dear Laurent,Greetings from Sarai Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort and sharing positive experienced. We're delighted to hear that you were satisfied our service such as quick check-in, professional and staffs helpful. Also the located is not far from the hotel that you can walk just take around 6 to 7 mins to get to the pub street.Once again, we thank you so much for your feedback and highly recommend our resort. we hope you have a wonderful day and we are wishing you all the best.Best regards,Riay and Sarai family

2/10 Horrible

Mikael

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Swimming pool on maintenance
Séjour de 2 nuits en avril 2022
Réponse de Muy (Mr.) le 24 mai 2022
Dear Mikael, Greeting from Sarai Resort & Spa. Thank you so much for choosing to stay at our hotel. As we are struggling to survive again in the tourism industry during the Covid time is really a big challenge for us and your choice to staying at Sarai Resort is a real big support for us. Please accept our sincerely apologize for your inconvenience during your stay. On that time, we are still fixing on our pool regarding to our machine pool are not working well. Again, I hope you accept our sincere apology and we wish you safe trip back home and a wonderful journey. Kind regards, Muy (Mr.) E-Commerce

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2019
Réponse de Ronnie le 25 nov. 2019
Dear Thomas, Greetings from Sarai Resort & Spa. Many thanks for your gave a great review for us, we are really happy to hear that you appreciated your stay with us, and we hope see you again for your next vacation. Best regards, Muy MEAN

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lieu magique en plein coeur de la ville
Lieu magique en plein coeur de Siem Rep. Un choix d'inspiration Marocaine assez audacieux et inattendu. Une décoration réalisée avec goût sans négliger la culture cambodgienne (cuisine et services Cambodgiens). Nous avons adoré notre acceuil par le directeur général de l'hôtel et le personnel aux petits soins. Un grand merci à Odha notre chauffeur Tuktuk pour sa patience, gentillesse et qui a également fait office de guide :)
Séjour de 2 nuits en mars 2019
Réponse de Ronnie le 18 mars 2019
Dear Value Guest, Greetings from Sarai Resort & Spa. Many thanks for stay with us during your trip in Siem Reap. We really happy to hear that you have appreciated our services, we hope see you again for your next trip. Best regards, Muy MEAN (Mr.)

10/10 Excellent

Adrien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Tres bien. Nous avons passe un excellent sejour, le personnel de l hotel etait super et tres attentifs, ils nous ont beaucoup aide. Le petit dejeuner etait bon, l hotel est bien situe, a 10 min a pied du centre.
Séjour de 3 nuits en février 2019
Réponse de Ronnie le 19 févr. 2019
Dear Adrien, Greetings from Sarai Resort & Spa. Thank you so much for give a great review for us, we really appreciated it and we hope see you again for next trip. Best regards, Muy MEAN

10/10 Excellent

alexandre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel de luxe à prix raisonnable
Hôtel impeccable, situé dans un environnement plutôt populaire mais très sur. Le centre ville animé n'est qu'à 5 minutes (et 2 dollars) en tuk-tuk. A l'intérieur, on retrouve cette ambiance feutrée propre aux établissements de luxe, avec un personnel attentif mais discret. Chambres très confortables évidemment, petit déjeuner savoureux et piscine extra. Le rapport qualité prix est très bon.
Réponse de Jack le 29 avr. 2018
Dear Alexandre, Greetings from Sarai Resort & Spa! Thanks for give a best review for us, we really appreciated and we hope see you next time for your trip again. Best regards, Muy/ E-Commerce

10/10 Excellent

Cyril PARIS, PARIS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
beau moment
agréable séjour dans un cadre sympathique

8/10 Bien

samir

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel, well appointed rooms and very friendly and accommodating staff.
Séjour de 4 nuits en mai 2024
Réponse de Ms.Riya le 28 mai 2024
Dear Sarah,Greetings from Sarai Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort and shared positive experienced. we're appreciated to hear that you satisfied with our service such as room comfort to stay, our staffs friendly and good service to you while you stayed. Finally, we hope you have nice day and we wishing you all the best. we are looking forward to welcoming you back soon.Best regards, Sarai family

10/10 Excellent

Barbara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was friendly and helpful. The property is beautiful and the rooms are large and comfortable.
Séjour de 4 nuits en mai 2024
Réponse de Ms.Riya le 16 mai 2024
Dear Barbara,Greetings from Sarai Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort and shared positive experienced. we're thrilled to hear that you were enjoyed our service that our team has provided you whole stay. we hope you have a great day and we wishing you all the best.We are looking forward to welcoming you back soon. Best regards,Sarai family

10/10 Excellent

Huijia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is beautiful hotel and private pool in the room!
Séjour de 2 nuits en avril 2024
Réponse de Ms.Riya le 2 mai 2024
Dear Huijia,Greetings from Sarai Resort & Spa.Many thanks for your feedback.We thank you so much for taking the time to stay at our resort and gave positive experienced for us. It's nice to hear that you found a nice place and a nice room to stay while your vacation in Siem Reap province. We hope you have a great day and we are wishing you all the best. we are looking forward to welcoming you back soon at the next time.Best regards,Sarai family

4/10 Médiocre

Adam, Surrey

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Watch out for bait and switch rooms. I booked and pre paid their best room, upon check-in was told that room was not available by a nervous looking receptionist but that I was getting a better UPGRADED room. That was most definitely not the case as we entered the room that was HALF the size of the room I had paid for and the pool was green!. Told them this was not acceptable and after some 20 minutes of back and forth of me having to prove that the room they gave me was far less cost than what I had paid for they finally gave me at least a comparable room in size which still had a green water pool by the way. Which begs the question why not that room in the first place. I believe this is a scam they are running. I really tried to like it afterwards despite this major issue but they kept letting me down, from the soggiest waffles, tiny portions, extra charges if you want a fresh pulled coffee at breakfast, dismal menu. I decided I would absolutely not be spending another dime in this hotel. After coming from another hotel (Borei) that was half the price and way wayyyy better service and in every facility aspect. This is most definitely not a 5 star hotel and I am not surprised it's a ghost town and will most likely be out of business soon.
Séjour de 3 nuits en avril 2024

10/10 Excellent

SEIRYU

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
パプストリートなどの観光地からは少し離れていますが、その分、静かです。離れていると言ってもパブストリートへはトゥクトゥクで数分で、歩こうと思えば歩けます(徒歩だと10分ちょっと)。 プールも大きいし、有料ですがランドリーやマッサージのサービスもあるし、レストランも美味しかったです。レストランはカンボジア料理のほか、西洋料理もあるので助かりました。モロッコ風の雰囲気もオシャレでした。 スタッフは親切で気さくでリラックスできました。有料ですが、ホテルの方で車を出してくれて、遺跡巡りのプライベートツアーも頼めたのでかなり便利でした。ツアーでは冷たいおしぼりに、とても冷えた水もくれました。 テレビの不具合などがありましたが、最上級の最高級ホテルではないので、ご愛嬌です。コスパよくカジュアルなステイをしたいならオススメです。良いホテルでした。
Séjour de 4 nuits en avril 2024
Réponse de Ms. Riya le 20 avr. 2024
親愛なるセイリュウ様サライ リゾート & スパからこんにちは。フィードバックをお寄せいただきありがとうございます。私たちのリゾートにご滞在いただき、経験を共有していただき、誠にありがとうございます。 サンベッドのある広いプールサイド、マッサージ、レストランサービスの美味しいアジア料理と西洋料理などのサービスをお楽しみいただけたと伺い、大変嬉しく思います。 さらに、当リゾートはホテルからそれほど遠くなく、パブストリートまでは徒歩わずか 10 分、トゥクトゥクなら片道わずか 2.00 ドルで約 5 分です。皆様が素晴らしい一日をお過ごしいただけるよう、心よりお祈り申し上げます。よろしくお願いします、リヤとサライ一家

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Ms.Riya le 24 avr. 2024
Dear Jason,Greetings from Sarai Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort and gave a good score for us. We are wishing you all the best and we hope you have a wonderful day.Best regards,Riya and Sarai family

10/10 Excellent

curtis

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Truly a beautiful place and I would love to stay here again
Séjour de 3 nuits en mars 2024
Réponse de Naza le 27 mars 2024
Dear Curtis, Greeting from Sarai Resort a Spa. Thank you for choosing to stay with us during your vocation. We are so delighted that you were enjoyed with our service and we hope to see you again so soon for your next trip.Best regards,Naza (Ms.), Sarai Family

10/10 Excellent

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Old school charm, interesting architecture and design. Even the floor tiles capture your eye. Staff couldn't be nicer, as with all Cambodians we've ever known. Pool is nice. Looks like it could be used in a Bogart Bacall film noir. Price is spot on value. Really enjoyed it. Would love to go back someday.
Séjour de 2 nuits en mars 2024
Réponse de Ms. Riya le 13 mars 2024
Dear Stephen,Greetings from Sarai Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort and shared positive experience. We delighted to hear that you satisfied with our hospitality such as Staff couldn't be nicer, as with all Cambodians you've ever known, interesting architecture and design. The pool was nice and price was spot on value. It sound amazing that you found a nice place to stay during your vacation.Totally, we thank you so much for your impression. We hope you a great day and We wish you welcoming you back soon.Best regards,Sarai family

10/10 Excellent

Deborah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All of the staff were friendly and helpful. Breakfast was excellent, the pool was lovely and the environment relaxed and peaceful. We really felt lucky to be staying there.
Séjour de 11 nuits en février 2024
Réponse de Muy le 9 mars 2024
Dear Deborah,Greetings from Sarai Resort & Spa.Thank you for the great review for us.We're delighted to hear that you enjoyed your stay with us. Our team takes great pride in providing exceptional service. It was a pleasure having you as our guest, and we hope to welcome you back again soon.Best regards,Sarai Family

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is beautiful and all the staff were incredible. We can’t say enough good things about this hotel and our stay. We will definitely recommend this hotel to our family and friends travelling to Siem Reap!
Séjour de 4 nuits en février 2024
Réponse de Ms. Riya le 6 mars 2024
Dear Paul,Greetings from Sarai Resort & spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort and shared positive experience. we're thrilled to hear that you satisfied our service such as beautiful hotel, our staff were incredible. we always try to completed what our guests need and requested. This review is really importation for the other travelers that they have plan to visit Siem Reap province in Cambodia that they can choose a good resort to stay during their vacation. Totally, once again we thank you so much that you recommend our resort to your family and your friends. We hope you have a great day and We blessing you all the best. Best Regards,Riya ( Ms. ) and family

10/10 Excellent

Alicia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Did not disappoint! The hotel was quick to respond and honor the one-way transfer from the airport (as per initial booking). The staff were gracious and accomodating. They packed us a breakfast for the early start to the temple circuit. The hotel was within walking distance to restaurants (or within easy access to tuk tuks). Will recommend!
Séjour de 2 nuits en février 2024
Réponse de Mr. Muy le 29 févr. 2024
Dear Alicia,Greetings from Sarai Resort & Spa.Thanks for staying with us during your trip to Siem Reap, Cambodia.We are delighted to hear that you have been satisfied with our services during your stay.Your recommend is highly appreciated. We hope to see you again for your next vacation.Best regards,Sarai Family

10/10 Excellent

Patti

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Ronnie le 21 mars 2024
Dear Patti,Greetings from Sarai Resort & Spa.Thanks for 5 stars review for us, we hope to see you again for you next trip.Have a nice dayBest regards,Sarai Family

10/10 Excellent

Patti

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helpful attentive staff. Hotel was like a palace. Many beautiful spaces. Pool and restaurant were great. Close to shopping and markets. Would stay again.
Séjour de 1 nuit en février 2024
Réponse de Riya ( Ms. ) le 25 févr. 2024
Dear Patti,Greetings from Sarai Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to at our resort and shared positive experienced. we're thrilled to hear that we satisfied our service such as helpful attentive staff, hotel was like a palace, beautiful spaces pool and the restaurant were great, our resort close to shopping and market. it sounds great that you found a good place to stay during your vacation. We hope you have a nice day and we blessing you all the best. we are looking forward to welcoming you back soon.Best regards,Riya and Sarai family

10/10 Excellent

Mari

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Ms. Riya le 13 févr. 2024
Dear Mari,Greeting from Sarai Resort & Spa.Thank you so much for taking the time to stay at our resort. we hope you have a wonderful day and we blessing you all the best.Best regards,Riya ( Ms. ) and Sarai family

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay here!!
This is the one of the best hotels I’ve ever stayed at. I can’t recommend this enough if you are in Cambodia. The pool and the rooms are amazing, the staff was amazing as well.
Séjour de 5 nuits en janvier 2024
Réponse de Mr. Muy le 10 févr. 2024
Dear Robert,Greetings from Sarai Resort & Spa.Thank you so much for staying with us during your vacation in Siem Reap, Cambodia.We are delighted to hear that you are satisfied with our services during your stay.We appreciated your feedback.We hope to see you again.Best regards,Sarai Family

8/10 Bien

Franck

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Ms.Riya le 28 janv. 2024
Dear Franck,Greetings from Saria Resort & Spa.Many thanks for your feedback.Thanks you so much for taking the time to stay at our resort during your vacation. we blessing you all the best and hope you have a great day.Best regards,Riya ( Ms.) and Sarai family

10/10 Excellent

Claude

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic stay
Staff was fantastic. Clean comfortable and very reasonable Will stay here again
Séjour de 2 nuits en janvier 2024
Réponse de Ms.Riya le 27 janv. 2024
Dear Claude,Greetings from Sarai Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort and shared experienced. we're thrilled to hear that you was enjoy our service such as staff was fantastic, clean comfortable. its wonderful that you found a good resort to stay during your vacation. we hopefully to looking forward to welcoming you back soon on your next time.We blessing all the best and have a nice day!Best regards,Riya(Ms.) and Saria family

6/10 Satisfaisant

Franck

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Ms.Riya le 27 janv. 2024
Dear Franck,Greetings from Sarai Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort. we blessing you all the best and have a nice day.Best regards,Riya (Ms.) and Sarai family

10/10 Excellent

Lawrence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Ms. Riya le 26 janv. 2024
Dear Lawrence,Greetings from Sarai Resort & Spa.Many thanks for you feedback.We appreciate that you taking the time to stay at our resort during your vacation. we blessing you a great day and hope you have a safe on every trips.Best regards,Riya ( Ms. ) and Sarai family.

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic hotel and wonderful staff. Highly recommend
Séjour de 4 nuits en janvier 2024
Réponse de Riya ( Ms. ) le 26 janv. 2024
Dear Michael ,Greetings from Sarai Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort during your vacation and share the experiences. we appreciate to hear that you was enjoy with our service such as wonderful staff and fantastic hotel. thank you for highly recommend about our resort.We hope you have a great vacation and we looking forward to welcoming you back at the next time.Best regards,Riya ( Ms. ) and Sarai Family

10/10 Excellent

Roy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved every aspect of the hotel...fantastic culinary choices and preparation for breakfasts .... creative and stunning architecture....our two story loft and adjoining second floor outdoor patio was spacious and unique....the staff were stunningly polite, accomodaing and proficient ...Roy Chubb ...Jan 2024 ...
Séjour de 3 nuits en janvier 2024
Réponse de Ms. Riya le 26 janv. 2024
Dear Roy,Greetings from Saria Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort while your vacation and shared your experience. we're thrilled to hear that you love aspect of the hotel, preparation for breakfasts, stunning architecture, staffs were stunningly polite, spacious and proficient. We hopefully you will have a wonderful day and we looking forward to seeing you soon on someday! Best regards,Riya (Ms.) and Sarai family

10/10 Excellent

Ralph

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tolles Hotel mit kleiner Überraschung
Tolle Anlage. Super sauber und das Personal ist super freundlich und immer bereit zu helfen. 30 Min kostenlose Massage inklusive war eine Überraschung
Séjour de 4 nuits en décembre 2023
Réponse de Ms.Riya le 9 janv. 2024
Dear Ralph,Greetings from Sarai Resort & Spa.Many thanks for your feedback.Thank you so much for the taking time and share your experiences. we appreciate to hear that and It sounds like you had a fantastic experience at a place that values cleanliness, has friendly staff, and even offers a complimentary 30-minute massage.We blessing you with great! and hope to seeing you again at the next time.Best regards,Ms. Riya and Sarai family

10/10 Excellent

Elizaveta

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing service Love the swimming pool Good food
Séjour de 2 nuits en décembre 2023
Réponse de Muy le 27 déc. 2023
Dear Elizaveta,Thank you so much for stay with us during your trip.We're thrilled to hear that you enjoyed our service and facilities, especially the swimming pool. It's always great to know that our guests are satisfied. We appreciate your positive feedback and hope to have the pleasure of welcoming you back soon!Best regards,Sarai Family

10/10 Excellent

Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We loved our stay at the Sarai. Beautiful, comfortable rooms. Air conditioning worked very well. The staff were incredibly attentive and helpful. Highly recommend!!
Réponse de Mr. Rico le 24 nov. 2023
Dear Catherine.Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you loved your stay at the Sarai. It's wonderful to know that you found the rooms beautiful and comfortable, and that the air conditioning met your expectations. Our team takes pride in providing attentive and helpful service, and it's fantastic to hear that reflected in your experience. We truly appreciate your recommendation and look forward to welcoming you back on your next visit!Kindly regards, Rico and the Sarai family.

10/10 Excellent

Eudora

Séjour de 2 nuits en octobre 2023
Réponse de Ronnie le 12 nov. 2023
Dear Eudora,Many thanks for staying with us, we are really happy to hear that you appreciated our services during your stay.We hope see you again.Best regards,Sarai Family

10/10 Excellent

David

Séjour de 1 nuit en octobre 2023
Réponse de Rico (Mr.) | Guest Relation Agent le 15 oct. 2023
Dear David, Warmest greetings from Sarai Resort and Spa. Many thanks for your ten out ten review, We hope you give us another chance to serve you again soon. Sincerely yours, Sarai family.

10/10 Excellent

arnuttakorn

Voyage en famille, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Sarai team treat us so well we stay with sarai for two nights and they give us good memories can’t wait to get back to siem reap
Séjour de 2 nuits en septembre 2023
Réponse de Ronnie le 22 sept. 2023
Dear Arnuttakorn Janjana,Greetings from Sarai Family.Thank you so much for sharing your pleasant experiences during your stay with us.We are so happy to hear that you appreciated our services and staff to make your good and unforgettable memories, we are committed to keeping our quality service growing.We hope to see you soon.Best regards,Sarai Family

10/10 Excellent

Chris

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel with extremely kind and helpful staff. Room suite was amazing. Restaurant was awesome as well.
Séjour de 2 nuits en juin 2023
Réponse de Rico (Mr.) | Guest Relation Agent le 14 juin 2023
Dear Mr. RheeGreeting from Sarai Resort and Spa.With so many great places to choose from, it’s an honor that you decided to give us a try, and itsounds like we made a great first impression. Our teams are thrilled to hear that you enjoyed your stay here with us at Sarai Resort and Spa. We look forward to welcoming you again soon.Sincerely yours,Sarai family.

10/10 Excellent

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every part of our stay here was absolutely amazing, from the room with pool views from the sitting room to the hotel amenities and the location, 10 mins walk to the heart of Siem Reap. But what made the whole experience go beyond our expectations was the beautiful staff who went out of their way to make our stay an unforgettable one. We happened to be there for the Khmer New Year celebrations and the staff were quick to include us in the festivities, which was the best fun ever! Highly recommend staying here and we will definitely be back!
Séjour de 7 nuits en avril 2023
Réponse de Justin (Mr.) | Guest Relation Agent le 23 avr. 2023
Dear Ms. Nicole and the family.Greeting from Sarai resort and spa.I am so pleased to hear you had a wonderful time during your stay with us here at Sarai Resort. You and your family have brought a smile to everyone here which is an unforgettable memory. We enjoyed communication, as did the party during Khmer New Year. We hope you and your family will come to visit us again soon, especially on next Khmer New Year ceremony.Sincerely yours, Sarai Family

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, nice open air lay out and lovely pool. Confortable rooms, liked the daiy beds in the loggia box windows overlooking pool.Bathroom a bit quirky being little room off the main bedroom. Only downside was the room door need refitting and it let in roo much noise from outside.
Séjour de 4 nuits en février 2023
Réponse de Ronnie le 15 mars 2023
Dear Andrew,Thank you so much for choosing and staying with us during your wonderful vacation in Siem Reap, Cambodia. Your comment is really important for us to improve our services, and we commit to improving this inadequacy.Last but not least, we are truly sorry for the inconvenience during your stay with us, and we promise that we'll improve our services, if we have a chance, we hope you could come and stay with us next time.Best regards,Sarai Family

10/10 Excellent

Nadia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente hotel en Siem Reap
Excelente hotel! El personal es muy amable y servicial! El desayuno es muy completo! Muy buena ubicación!
Séjour de 3 nuits en février 2023
Réponse de Ronnie le 13 févr. 2023
Dear Nadia,Warmest greetings from Sarai's Family.We are thankful for choosing us as your accommodation during your wonderful vacation.Your 10-score recommendation is valuable to us and we are appreciated your comment.And thanks again for sharing your experience to the world.We are looking forward to welcoming you again shortly.Best regards,Sarai Family

8/10 Bien

cheryl

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An oasis off a busy town street with courteous and friendly staff
Séjour de 5 nuits en janvier 2023
Réponse de Ronnie le 3 févr. 2023
Dear Cheryl,Warming greetings from Sarai's family!Thank you so much for staying with us during your wonderful vacation.We are very pleased to hear that you feel comfortable and pleasant during your stay with our resort. Our aim is to ensure your stay with us feels like home far away from home, your second home. We are looking forward to warmly welcoming you next time in the future.Sarai Family

4/10 Médiocre

Nicol

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I do not like to post bad reviews. However, I want to save others from wasting their money. I don’t understand all the great reviews. The photos make the property look way more cleaner and luxurious than it is. Pool was green, room was dusty/dirty, the “on site laundry “ is not self serve and costs a $1 or more per item, no poolside bar as stated , no rooftop restaurant or bar as stated, no tennis court as stated, the “on site shopping/gift shop “ is a table with some jewelry on it. The family suite is a small room with a tall ceiling and loft. For those sleeping in the loft they have to come down a tiny unsafe staircase to use the bathroom. This loft is not safe for young children or older adults. There is zero privacy when using the bathroom. You have to undress and dress in the shower, as the shower opens into the main room. We checked out on day 2 and requested a refund for the 4 unused nights. We were told by the hotel to contact Expedia and Expedia reached out, but the hotel would not provide a refund despite false advertising this property. This is a 3 star at best not a 5 star. The only good thing about this property was the kind onsite staff and the driver. They were great at their job.
Séjour de 5 nuits en janvier 2023
Réponse de Ronnie le 30 janv. 2023
Dear Nicol,Greeting from Sarai Resort & Spa!First of all, we would like to thank you so much for choosing us.On behalf of the Sarai Family please allow me to take this opportunity to express our heartfelt apologies for what made you and your family unhappy. We always keep the priority on taking care of our guests. Unfortunately, we are failing and we are truly sorry for this happening. Please inform that we already passed your comment to our related team to improve our services. In regard to your request to cancel the rest of the night with 04 nights, we already agreed and confirmed to refund you. For the delay process, it depends on Expedia because we not yet charge from the credit card yet. We also need a modification voucher from 05 nights to be 01 night as well.We hope you could follow up with Expedia support for more details, however, we also contact them about 04 times about this refund process but it is not complete yet.Last but not least, we highly appreciate your generous forgiveness and understanding of you.Should you need further information, Please do not hesitate to contact us at any time. Best regards, Muy (Mr.) Sales Managerm. 855 (0) 10 636116Sarai Resort & SpaAddress: P.O. Box 93193, Wat Damnak Village, Sangkat Sala Komreuk Siem Reap City, Kingdom of Cambodia.www.sarairesort.comHotline: 855 (0) 93 962 200 E. book@sarairesort.com

8/10 Bien

Miranda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to Pub Street. Staff was very friendly and helpful. Relaxing stay overall!
Séjour de 3 nuits en janvier 2023
Réponse de Ronnie le 25 janv. 2023
Dear Miranda,Greeting from Sarai Resort & Spa.Thank you so much for choosing to stay with us during your wonderful holiday.We are truly happy to hear that you have been satisfied with our services during your stay with us. Thanks again for your valuable time to share the best experiences and we hope to see you again soon.Happy New Year 2023!Best regards,Sarai Family

2/10 Horrible

HYEWON

Séjour de 4 nuits en janvier 2023
Réponse de Ronnie le 14 janv. 2023
Dear HYEWON, Warmest greetings!First of all, we would like to sincerely thank you for choosing Sarai Resort & Spa as your choice of accommodation during your visit to Siem Reap, Cambodia. We are so sorry for any uncomfortable stay with us. So on behalf of the management and staff of Sarai Resort and Spa please allow me to take this opportunity to express my heartfelt apology for the mistake, we hope you could address your comment to us and we could improve our services.Once again thank you so much for your stay with us.best regards,Sarai Family

10/10 Excellent

Jonathan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This place is wonderful
We had a wonderful time here and would come back in a heartbeat. I was traveling with my family and all of us loved it. We stayed in a Family Room, which is great. The picture window is like its own room, the upstairs terrace is lovely (with a swing seat, sofas, coffee and tea, sink), and we all found our beds comfy. Note that the bathroom flows into the bedroom, though, so if your group/family expect heightened privacy, that might be a thing. The pool is lovely, and has a great classy feel. The staff were amazing, every one of them lovely. David was a standout: we lucked into getting him for our airport transfer and then kept going back to him for all our tours, for which he was great (he had things to share as a driver, which made him kind of like a tour guide, but he never talked our ears off. He is a really nice person too, who my daughter already misses, and he went above and beyond. Great English too). Restaurant is tasty: breakfast offerings were superb, especially. Location is good -- easy walk or $2 tuk-tuk to town, and some good places to eat nearby too (Khmer Grill and SPOONS were each very good). And my wife loved the massage she got there. Plus, the hotels.com VIP extras added up to make this an amazing deal. Overall, I just can't believe I've spent the same amount on bad American roadside motels as I spent on a lovely, fancy, beautiful hotel with great staff. Would/will go back.
Séjour de 3 nuits en novembre 2022
Réponse de Ronnie le 4 déc. 2022
Dear SJonathan,Greeting from Sarai Resort & Spa.Many thanks for staying with us and also giving a great review. We are truly happy to hear that you were satisfied with our services during your stay; we hope to see you again.Best regards,Sarai Family

6/10 Satisfaisant

Shri Krishan

Séjour de 4 nuits en novembre 2022

10/10 Excellent

Katie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel! Most friendly and accommodating staff …:)
Séjour de 2 nuits en octobre 2022
Réponse de Ronnie le 21 oct. 2022
Dear Katie,Warmest greeting from Sarai Resort & Spa.We thankful for sharing the best review; your feedback is really important for us and we truly happy to hear that you satisfied our services during your stay with us.Thanks again for stay with us and hope see you next time.Best regards,Sarai Family

8/10 Bien

Kristen

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a lovely boutique resort - in a good location in Siem Reap with very helpful and friendly staff! Great to stay as a family as well
Séjour de 2 nuits en octobre 2022
Réponse de Muy le 4 oct. 2022
Dear Kristen,Many thanks for your comment, we really happy to hear that you satisfied our services during your stay.We hope see you again shortly.Best regards,Sale Team

8/10 Bien

Sophy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property but it is a bit outdated. The room had comfortable bedding. Breakfast was great and staff were friendly and helpful.
Séjour de 1 nuit en août 2022
Réponse de Ronnie le 30 août 2022
Dear Sophy,Warmest greeting from Sarai Resort & Spa.Thanks for stayed with us during your trip in Siem Reap. We truly happy to hear that you have appreciated your stay with us. You comment is really important for us.We hope you see you again for your next vacation.Best regards,Muy

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing staff
The staff were amazing, all of them.
Séjour de 2 nuits en août 2022
Réponse de Ronnie le 22 août 2022
Dear Rebdcca,Thanks for stayed with us during your trip in Siem Reap, Cambodia.We truly happy to hear that you satisfy our services during your stay with us. We hope see you again for your next vacation.Best regards,Muy MeanAssistant Sales Manager