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Avis sur InterContinental Shanghai Expo, an IHG Hotel

4.5 out of 5
InterContinental Shanghai Expo, an IHG Hotel
1188 Xueye Road, Shanghai, Shanghai

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 100 avis sur 170." "
Note des voyageurs de 8 (Bien), d’après 40 avis sur 170." "
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 170." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 170." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 170." "

9,2/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2017
Réponse de Marketing Communications Department le 30 janv. 2018
Dear Guest, Thanks a lot for your review of our hotel. Hope to see you again soon.

10/10 Excellent

Timothy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en septembre 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Nice but too remote. No great F&B
Hotel rooms are nice, clean, the gym is amazing, but the restaurant and food is really limited and you’re too far from anything to step out and grab a bite. I find this hotel lovely but too remote. There is no bar for a drink at night. The place just lacks any form of personality or character. A nice place to sleep but get out in the morning and don’t come back until after you do dinner someplace dinner.
Séjour de 4 nuits en septembre 2023

8/10 Bien

Peiying

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
早餐豐盛，浴室太舊看起來有點髒
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Sou Wa

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2023

8/10 Bien

Wenta

Séjour de 1 nuit en mars 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Mixed feelings
Four stars would be more accurate for this hotel. Despite several disappointments, however, it's still a good value. The hotel did't seem at all crowded. Yet I was given a room facing a nearby construction site making moderate-level constant pounding noises. I asked for a room change and was given a room on the other side of the hotel, which I believe was an upgrade because it had a great view of the river. It took too long for the room change to be made, and I'm surprised that the upgrade wasn't automatic when the hotel wasn't fully booked and there was construction noise that made working difficult and generally would significantly decrease the quality of a stay. I needed a plug converter and more water in the room. I received both but it was another long weight. This made the check-in process take an hour. A few things in the room like chairs and tables showed damage and wear, but the room was clean. I was looking forward to swimming, and it took two tries for me to have a good experience at the pool. The first time I went in the late afternoon, and found I needed a cap to swim. Still, I walked around and found the shower area unclean and swimming classes going on, and they were loud. I decided to come back later. I returned at 9 pm with my cap and had a better experience. There were still lessons being given but few enough people that I enjoyed the pool. Positives - the river view was excellent and I slept well. I also had a good massage.
Séjour de 1 nuit en septembre 2022

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
性价比不高
价格贵了些但是整体还是很不错的，早餐很丰富，泳池也不错！
Séjour de 2 nuits en novembre 2021

10/10 Excellent

Allen

Séjour de 1 nuit en mai 2021

6/10 Satisfaisant

HWANGPYO

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2020
Réponse de Marketing Communications Department le 12 janv. 2021
Dear HWANGPYO, Thank you so much for your review of our hotel. Looking forward to seeing you again soon. Kind Regards,

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en janvier 2020
Réponse de Marketing Communications Department le 1 févr. 2020
Dear guest, thank you so much for your review of our hotel. We're glad to hear that you enjoyed your stay with us. Looking forward to welcoming you again next time.

10/10 Excellent

choon Seng

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay!
It was very pleasant, service was good and breakfast was outstanding. Thanks! very comfortable stay, will come back again.
Séjour de 2 nuits en novembre 2019
Réponse de Marketing Communications Department le 9 déc. 2019
Dear choon Seng on, Thank you so much for your review of our hotel. We're glad to hear that you enjoyed your stay with us. Looking forward to your stay with us in the future.

10/10 Excellent

Leonardo

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 11 nuits en octobre 2019
Réponse de Marketing Communications Department le 9 déc. 2019
Dear Leonardo, Thank you so much for your review. We're glad to hear that you enjoyed your stay with us. Looking forward to your next stay with us.

4/10 Médiocre

KelvinC, SINGAPORE

Voyage d’affaires
Poor WiFi Connectivity and very low or No Aircon flow . Booked the hotel room with breakfast but was asked to pay for breakfast during check in. After much hassle of finding my booking and showing it to them , and they take time to verify with their accounts department , then they decide to include breakfast for me. All the while, they were so insistent that my booking was without breakfast. In the end, they promised a fruit basket to my room but was never delivered. On my last day , I went down to reception to ask about the fruit basket. This time, they reluctantly sent the fruit basket which is essentially 1 apple , 1 orange and 1 apple in a row , on a rickety old wooden tray. This doesn’t look like the standard of a fruit basket from a 5 Stars Intercontinental Hotel! I have photos of this and will share with you all.
Séjour de 2 nuits en octobre 2019
Réponse de Marketing Communications Department le 6 nov. 2019
Dear Kelvin, Thank you for your review of our hotel. We feel sorry that you did not enjoy your stay with us this time. Regarding the breakfast, there should be some system problem. We double checked with the reservation and offered you the breakfast afterwards. Talking of the welcome fruit, we appreciate your feedback. We're glad to tell that we have changed the setup from today onwards. Thanks again for your review. Looking forward to welcoming you again.

10/10 Excellent

Xia

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2019
Réponse de Marketing Communications Department le 4 sept. 2019
Dear Xia, Thank you so much for your rating. We look forward to welcoming you again soon next time.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
特にありませんが、冷蔵庫があれば最高でした。
Séjour de 2 nuits en août 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
朝ごはんも楽しみ！
半年ぶりに行きましたが、朝食が本当に美味しい！
Séjour de 3 nuits en juin 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Club rooms are great
Club lounge staff was great especially Ramon
Séjour de 5 nuits en mai 2019
Réponse de Marketing Communications Department le 21 mai 2019
Dear Guest, Thank you so much for your review of our hotel. We're glad to hear that you enjoyed your stay with us. Our club lounge is located on the 26th &27th floor, which boasts of impressive river view & city's skyline. Looking forward to your next stay with us. Kind Regards,

4/10 Médiocre

Jae Hyun

Les points forts : Confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Overall, Not recommended
Worst part of the experience was bathroom smelling like piss(don't think the hotel cleans the floor very often), and people smoking in the room so the whole floor smells like smoke. generly, Hotel is bit old, and there is not much around the hotel. Would only recommend if you don't take any public transportation.
Séjour de 1 nuit en avril 2019
Réponse de Marketing Communications Department le 22 avr. 2019
Dear Jae Hyun, thank you so much for your review of our hotel. We're sorry to hear that your staying experience is not satisfactory. We found in the system that your room is 820. Our engineering team have been working on this problem to have it fixed. Regarding the smoking problem, we are always strictly following the regulation and you can find the "NO SMOKING" signage in the hotel. However, we will enhance our spot check and make sure no smoking in the hotel. Thanks again for your feedback. Looking forward to have you stay with us again.

8/10 Bien

MEI LEI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
不錯
Séjour de 1 nuit en février 2019
Réponse de 市場傳訊部 le 21 févr. 2019
尊敬的貴賓，非常感謝您的好評和肯定。我們誠摯期待您的下次光臨。

10/10 Excellent

Tabata

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
大満足出来ました。 ありがとうございました。
Séjour de 1 nuit en février 2019
Réponse de 市場通信部 le 19 févr. 2019
尊敬するお客様、ご好評に感謝いたします。またお越しになるのを楽しみにしています。

8/10 Bien

Ganesh

Les points faibles : Confort de la chambre
Séjour de 4 nuits en février 2019
Réponse de Marketing Communications Department le 13 févr. 2019
Dear Ganesh, thank you so much for your review of our hotel. We're glad to hear that you enjoyed your stay with us. Looking forward to your next stay with us.

10/10 Excellent

Tin Lun Ano

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
十分滿意的住宿
停車場很大, 車位充足, 比較適合自駕游
Séjour de 1 nuit en février 2019
Réponse de 市場傳訊部 le 14 févr. 2019
尊敬的Tin Lun，感謝您入住酒店並給予好評。飯店位於世博園區，緊鄰黃浦江，可一覽壯闊的江景，景色宜人。飯店擁有碩大的地下停車場，車位充足，針對所有住店客人免費開放。我們期待您的繼續支持。

10/10 Excellent

Hoi Yan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
超值
環境一流, 值得再去
Séjour de 4 nuits en février 2019
Réponse de 市場傳訊部 le 13 févr. 2019
尊敬的Hoi Yan，非常感謝您入住酒店並給予好評。飯店位於黃浦江畔，坐擁迷人的黃浦江景，飯店還擁有碩大的花園草坪和別墅，景色宜人，環境舒適。我們非常高興您能喜歡我們的環境，也非常期待您的下次光臨。

8/10 Bien

Sarjeet K Randhawa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2019
Réponse de Marketing Communications Department le 23 janv. 2019
Dear Sarjeet, thank you so much for your review. We're glad to hear that you enjoyed your stay with us. Looking forward to seeing you again.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2019
Réponse de Marketing Communications Department le 22 janv. 2019
Dear guest, Thank you so much for your review of our hotel. We're glad to hear that you enjoyed your stay with us. Hope to see you again soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2019
Réponse de Marketing Communications Department le 14 janv. 2019
Dear Guest, Thank you so much for your review of our hotel. We're glad to see that you enjoyed your stay with us. Hope to see you again soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2019
Réponse de Marketing Communications Department le 11 janv. 2019
Dear Guest, Thank you so much for your review of our hotel. We're glad to hear that you enjoyed your stay with us. Looking forward to seeing you again soon. Kind Regards,

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent experience
Very nice people
Séjour de 1 nuit en décembre 2018
Réponse de Marketing Communications Department le 12 déc. 2018
Dear Mike, Thank you so much for your review and compilment. We hope to see you again soon.

10/10 Excellent

T, 日本

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
位置が分かりやすく、立派なホテル
Séjour de 1 nuit en novembre 2018
Réponse de 市場通信部 le 12 déc. 2018
尊敬するお客様、ホテルにご入居ありがとうございます。私たちはあなたの継続的なサポートを期待します！

10/10 Excellent

Frank

Fantastic! Convenient location for my office.
Séjour de 2 nuits en novembre 2018
Réponse de Marketing Communications Department le 28 nov. 2018
Dear Frank, Thank you so much for your review of our hotel. We are quite happy that you enjoyed your stay with us. Looking forward to seeing you again soon.

8/10 Bien

Linh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ok stay
It was fine. We got a confusing with the location of the hotel at first. Hotel staffs dont speak good english though
Séjour de 3 nuits en octobre 2018
Réponse de Marketing Communications Department le 24 oct. 2018
Dear Linh, Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed your stay with us. Looking forward to see you again soon next time. Kind Regards,

8/10 Bien

Rene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2018
Réponse de Marketing Communications Department le 17 oct. 2018
Dear Rene, Thank you so much for your review of our hotel. We hope to see you again soon.

10/10 Excellent

ying

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice hotel
very nice hotel
Séjour de 1 nuit en septembre 2018
Réponse de Marketing Communications Department le 26 sept. 2018
Dear Ying, Thank you so much for your reviews of our hotel. We look forward to your next stay with us.

6/10 Satisfaisant

Voyageur vérifié

the concierge staff's service & manner have to be improved
Séjour de 5 nuits en septembre 2018
Réponse de Marketing Communications Department le 26 sept. 2018
Dear distinguished guest, Thank you for your review of our hotel and we appreciate your feedback regarding our concierge staff. We will give more training to them. Thanks again for your review and hope to see you again.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The overall experience at this stay is great. But recommend that the concierge services has to be improved. I tried to pass an envelope to my colleague staying at another room. The staff just put the envelope into the drawer, without mark onto record nor require to sign for receipt. This reflects that the security of any items handled via the concierge is in risk.
Séjour de 1 nuit en septembre 2018
Réponse de Marketing Communications Department le 26 sept. 2018
Dear guest, Thank you so much for your review of our hotel. We're glad to hear that you enjoyed your stay with us. Regarding the concierge service, we will pay much more attention to the handling process. We appreciate your comments and will make progress. Thanks again for your comments, and look forward to seeing you again soon.

8/10 Bien

Christopher

Great Hotel. Poor Location.
The hotel itself was great. All of my interactions with the hotel staff were great. My room was clean and had a great view of the river. My room had breakfast included and it was a good thing. There is NOTHING in the area.You are at least a 15 minute walk from the closest metro station. Apart from the two restaurants in the hotel, there were no other food places nearby. Its probably a 15 minute walk to the closest outside dining as well.
Séjour de 3 nuits en août 2018
Réponse de Marketing Communications Department le 21 août 2018
Dear Christopher, Thank you so much for your review and we're glad to hear that you enjoyed your stay with us. The hotel is located adjacent to the Huangpu River, thus most guest rooms can overlook the fantastic river view. The hotel is 5-min drive to the Metro Line station, The River Mall & Mercedes-Benz Arena, where you can have a lot of dining & entertainment choices. However, you can also choose to dine in one of the restaurants on the opposite side of the hotel, within 2 minutes of walking distance. Thanks again for your feedback and hope we can welcome you again next time.

10/10 Excellent

KEIICHI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
きれいなホテル
新しくてきれいなホテルでした。
Séjour de 1 nuit en août 2018
Réponse de 市場通信部 le 10 août 2018
尊敬するお客様、ご好評と肯定に感謝します。私たちはあなたの継続的なサポートを期待します！

10/10 Excellent

Sari

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2018
Réponse de Marketing Communications Department le 10 juil. 2018
Dear Sari, Thank you so much for your review of our hotel. It's great to see that you enjoyed your stay with us. Looking forward to seeing you again soon next time. Kind Regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good view
River view is very nice. But not easy to go around the city (not close to subway), no shopping malls.
Séjour de 2 nuits en juin 2018
Réponse de Marketing Communications Department le 20 juin 2018
Dear Anonymous, thank you so much for your review of our hotel. We're glad to hear that you enjoyed your stay with fantastic view of the Huangpu River. The hotel is located in the expo area, with 5-mins drive to the Metro line station & The River Mall. Thanks again for your feedback & look forward to welcoming you again next time. Kind Regards,

10/10 Excellent

xiaohui

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Marketing Communications Department le 9 mai 2018
Dear xiaohui, Thank you so much for your review of our hotel. We're glad that you enjoyed your stay with us. Looking forward to your next stay.

10/10 Excellent

Jimmie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mycket bra hotell med perfekt service och fantastiskt sköna sängar.
Réponse de Marknadsföring le 4 mai 2018
Tack för ditt beröm och bekräftelse. vi ser fram emot ert fortsatta stöd.

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service
訂了一張大床的房間，前枱服務員說沒有，只有兩張小床的房間，還大聲說是我訂錯之故！態度非常不好！
Réponse de 市場傳訊部 le 2 mai 2018
尊敬的客人，非常感謝您入住酒店並給予迴響。很抱歉由於客房入住率高的原因，導致您辦理入住時並沒有拿到理想的房間，我們前臺員工的服務態度也不够友善，對此我們深表歉意。我們誠摯期待您的下次光臨。

6/10 Satisfaisant

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2018
Réponse de Marketing Communications Department le 19 mars 2018
Dear Gary, thank you so much for your review of our hotel. We will try hard to service you better next time.

10/10 Excellent

Chi Wai Billy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good recommendation
Clean and tidy. It’s my third stay.
Séjour de 2 nuits en janvier 2018
Réponse de Marketing Communications Department le 18 janv. 2018
Dear Chi Wai Billy, Thank you so much for your review of our hotel. We're glad to hear that you like our hotel & also a big thank to you for your continuous support. Looking forward to welcoming you again soon. Kind Regards,

8/10 Bien

Li

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2017

8/10 Bien

Woei Lian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
不是热闹区，附近没有小吃或超市
Séjour de 3 nuits en septembre 2017
尊敬的Woei Lian， 感谢您入住酒店并给予入住反馈。酒店位于世博园区，紧邻黄浦江，可一览无敌江景。酒店附近是居民区，附近有超市或小吃，步行仅需5分钟。您可以询问我们的礼宾部同事了解更多的信息。 市场传讯部

10/10 Excellent

Jenny, Charlotte NC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Modern hotel with great views
Once I walked in, it was a wow for the beautiful lobby and nice decoration at Shanghai Expo, Pudong. The room is spacy and liked the mattresses. There's a big living area, and extra bathroom. Very impressed by the hotel facilities and the friendly staff.
Séjour de 1 nuit en septembre 2017
Réponse de Jennifer le 26 oct. 2017
Dear Jenny, Thank you so much for your review of our hotel. We're glad to hear that you enjoyed your stay with us. We hope to see you again soon.

8/10 Bien

瓶子, 東京

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
コストパーフォーマンスが良いホテル
上海エキスポ会場の近くのホテル、黄浦江に面して景色は良い。繁華街からは離れているのでホテルでゆっくり派にお勧めだと思う。設備は整っているし、朝ごはんのブッフェもなかなかおいしかった。あと、ベッドサイドにPCが使えるコンセントがあれば尚よい、分岐を持っていけば済みますが。
Séjour de 2 nuits en juin 2017
Réponse de マーケティング・コミュニケーション le 4 juil. 2017
親愛なるお客様のご評価をありがとう、そしてお気に入りのホテルに感謝。あなたは無敵リバービューを言うように、ホテルの最も顕著な特徴です。もう一度あなたの訪問を楽しみにしています。

2/10 Horrible

soojin

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
절대 비추
평소에 인터컨티넨탈 자주 이용하는 편인데, 정말 최악의 호텔입니다. 위치는 엑스포 주변인 거 알고 갔으니, 위치의 불편함은 쓰지 않겠습니다. 우선 이 호텔은 중.국. 인터컨티넨탈입니다..서비스가 형편없으니 기대를 하지 마세요. 날짜 변경을 좀 하려고 했으나,절대 안 해줍니다. 직원들이 지네 편한 메뉴얼 대로 움직입니다.그리고 직원들 마주쳐도 인사도 하지 않습니다. 상해호텔 중에 작지만 와이탄에 레 스위트 오리엔탈 이 호텔이 갑입니다. 참고하세요.
Séjour de 1 nuit en juin 2017
Réponse de Jennifer Tang le 4 juil. 2017
친애하는 고객은 호텔에서 숙박 주셔서 감사합니다. 당신의 불쾌한 숙박을 위해, 우리는 죄송합니다. 우리는 당신을 위해 더 나은 서비스를 제공하기 위해 다음의 체류를 기대합니다.