Avis sur Jambuluwuk Oceano Seminyak Hotel
Jambuluwuk Oceano Seminyak Hotel
Jl. Petitenget 108, Seminyak, Bali
Avis
8,0
Très bien
8,0/10
Propreté
8,8/10
Personnel et service
8,0/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
15 août 2023
Séjour de 2 nuits en juillet 2023
8/10 Bien
Voyageur vérifié
Voyage en groupe
7 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en septembre 2019
Réponse de Reservation le 26 sept. 2019
Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our Goal is to provided a consistently high level of service for all of our guest and the other side we do apologize on that moment make your experience stay not satisfy, We hope to be able to serve you back for another wonderful holiday with us in the near future.
8/10 Bien
Voyageur vérifié
13 août 2018
Les points forts : Personnel et service et confort de la chambre
Attention aux chambres supérieures ...
Voyageur vérifié
Séjour de 2 nuits en août 2018
10/10 Excellent
Voyageur vérifié
26 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Confort absolu !
Voyageur vérifié
Séjour de 2 nuits en octobre 2017
6/10 Satisfaisant
Zoubida
21 sept. 2017
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
J y retournerais
Zoubida
Séjour de 3 nuits en septembre 2017
10/10 Excellent
Andreia Cristina
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
As imagens e descrição do hotel condizem comigo m
Andreia Cristina
Séjour de 8 nuits en février 2024
Réponse de Jambuluwuk Oceano Seminyak Hotel le 21 févr. 2024
Dear Mr/ s. Andreia,Thank you very much for your positive feedback! We are thrilled to hear that you enjoyed everything about your stay, including the service, room, and location. We appreciate your suggestion regarding the water temperature in the shower. Our team will certainly take this into consideration as we strive to continuously improve our guests' experiences. We hope to welcome you back for another enjoyable stay in the future!Best regards,General manager Jambuluwuk Oceano Seminyak Hotel
4/10 Médiocre
Ugo, North Sydney
Voyage en groupe
31 janv. 2024
Les points forts : Personnel et service
Ugo
Séjour de 5 nuits en janvier 2024
Réponse de Jambuluwuk Oceano Seminyak Hotel le 2 févr. 2024
Dear Mr. Ugo,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your kind words about our staff; it's always wonderful to hear when our team's efforts are recognized.However, we sincerely apologize for the issues you encountered with the room. We regret that the room size, view, and odor did not meet your expectations. Please rest assured that we take your comments seriously, and we will review them with our team to address the areas that need improvement.If your travels bring you back to Bali, we would be honored to have another opportunity to provide you with a more pleasant and comfortable stay. Your satisfaction is important to us, and we appreciate your valuable feedback.Warm regards,General ManagerJambuluwuk Oceano Seminyak Hotel
10/10 Excellent
Albert
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Albert
Séjour de 12 nuits en janvier 2024
Réponse de Jambuluwuk Oceano Seminyak Hotel le 29 janv. 2024
Dear Mr. Albert,Thank you for sharing your wonderful feedback with us! We're delighted to hear that you loved everything about your stay at our hotel. Our team is dedicated to providing impeccable service, and it's always rewarding to know when we've succeeded in making our guests' experiences special.We appreciate your kind words about our fabulous staff, and we will be sure to pass along your compliments to them. Your satisfaction is our top priority, and we're thrilled that you enjoyed your time with us.If you have any specific highlights or memories from your stay that you'd like to share, we'd love to hear more. Your feedback helps us continually improve and enhance our services.Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another fantastic experience in the future.Best regards,General ManagerJambuluwuk Oceano Seminyak Hotel
6/10 Satisfaisant
Justin
8 janv. 2024
Justin
Séjour de 6 nuits en décembre 2023
Réponse de Jambuluwuk Oceano Seminyak Hotel le 11 janv. 2024
Dear Mr. Justin,Thank you for taking the time to share your feedback with us. We sincerely apologize if your recent experience did not meet your expectations, and we appreciate your honesty.Your satisfaction is of utmost importance to us, and we would like to learn more about the specific aspects that contributed to your less-than-satisfactory experience. Your comments are valuable in helping us identify areas for improvement, and we are committed to addressing any concerns you may have.If you could provide additional details or suggestions, it would assist us in making the necessary adjustments to enhance our services. We are dedicated to ensuring our guests have a positive and enjoyable stay, and we hope to have the opportunity to better serve you in the future.Thank you for choosing us, and we look forward to any insights you may wish to share.Warm regards,General ManagerJambuluwuk Oceano Seminyak Hotel
4/10 Médiocre
Sarah
Voyage en groupe
7 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Sarah
Séjour de 5 nuits en décembre 2023
Réponse de Jambuluwuk Oceano Seminyak Hotel le 9 janv. 2024
Dear Ms. Sarah,Thank you for sharing your recent experience with us, and we sincerely apologize for the inconveniences you encountered during your stay. It is disheartening to learn about the presence of a cockroach, the state of the bathroom, and the condition of the sheets in your room. Please be assured that we take your concerns seriously, and we are working to address these issues promptly.On a positive note, we greatly appreciate your kind words about our staff and the pool. It's heartening to know that our team's dedication to providing excellent service made a positive impact on your stay.We are committed to improving our services, and your feedback plays a crucial role in this process. If there are specific areas you believe need immediate attention or if you have further suggestions, please feel free to share.We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable experience.Warm regards,General ManagerJambuluwuk Oceano Seminyak Hotel
6/10 Satisfaisant
David
4 janv. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
David
Séjour de 7 nuits en décembre 2023
Réponse de Jambuluwuk Oceano Seminyak Hotel le 9 janv. 2024
Dear Mr. David,Warmest Greetings from Jambuluwuk Oceano Hotel Seminyak!We extend our heartfelt gratitude to you for choosing Jambuluwuk Oceano Hotel Seminyak as your preferred stay destination. We appreciate the time you took to share your stay experience with us. There is no greater source of motivation and satisfaction for us than knowing that our guests leave our hotel with a sense of fulfillment and contentment.Our commitment is to consistently provide the finest service and ambiance to all our esteemed guests, and we are delighted to hear that your time at our hotel was enjoyable. Your positive feedback inspires us to continue delivering excellence.We eagerly anticipate the opportunity to welcome you back in the near future, allowing us to create another memorable experience for you.Warm regards,General ManagerJambuluwuk Oceano Seminyak Hotel
6/10 Satisfaisant
TADASHI
29 déc. 2023
TADASHI
Séjour de 2 nuits en décembre 2023
Réponse de Jambuluwuk Oceano Seminyak Hotel le 19 janv. 2024
Dear Mr. Tadashi,Thank you for taking the time to share your feedback regarding your recent stay at Jambuluwuk Oceano Seminyak Hotel. We appreciate your honest rating of 3 out of 5.Your input is essential for us to understand your experience better and make necessary improvements. If there are specific aspects or areas where you feel we can enhance our services, please don't hesitate to provide additional comments or suggestions.We value your patronage and hope to have the opportunity to welcome you again, providing an even better experience in the future.If you have any further feedback or inquiries, feel free to reach out. We appreciate your continued support.Best regards,General ManagerJambuluwuk Oceano Seminyak Hotel
2/10 Horrible
Douglas
Voyage en couple
29 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Douglas
Séjour de 6 nuits en décembre 2023
Réponse de Jambuluwuk Oceano Seminyak Hotel le 4 janv. 2024
Dear Mr. Douglas,We sincerely apologize for the numerous challenges you experienced during your stay with us. Your feedback is incredibly valuable, and we deeply regret that we fell short in meeting your expectations. Please know that your concerns will be thoroughly addressed, and we will take immediate action to rectify the issues you raised. We understand the importance of a comfortable and enjoyable stay, and we are committed to making the necessary improvements.We appreciate your honest feedback, and we want to assure you that your comments have been shared with the relevant departments for further investigation and corrective measures. It is our goal to provide exceptional service and create a welcoming atmosphere for our guests, and we regret that we did not achieve this during your stay.If there's anything specific you'd like to share or if there are ways we can make amends, please feel free to let us know. We genuinely value your insights and hope to have the opportunity to welcome you back in the future with a significantly improved experience.Best regards,General ManagerJambuluwuk Oceano Seminyak Hotel
4/10 Médiocre
Gareth, Narraweena
Voyage en famille
25 nov. 2023
Les points forts : Propreté
Les points faibles : Personnel et service
Gareth
Séjour de 7 nuits en novembre 2023
Réponse de Jambuluwuk Oceano Seminyak Hotel le 30 nov. 2023
Dear Mr/ s. Gareth,Thank you for taking the time to provide feedback on your recent stay with us. We're delighted to hear that you found the hotel itself very clean and the rooms lovely.However, we understand your concerns about the location being a bit out of the way, resulting in higher expenses for dining. We apologize for any inconvenience this may have caused. We are constantly looking for ways to improve our guests' experience, and your feedback is valuable in that regard.Regarding the issue with the swim-up bar not having sufficient stock, we sincerely apologize for this lapse in our service. Your feedback has been shared with our team, and we will take immediate steps to ensure that this situation does not occur in the future.We appreciate your honesty, and we hope that despite these challenges, you had some enjoyable moments during your stay. If there's anything specific you'd like us to address or improve upon, please let us know. We look forward to the possibility of welcoming you back for a more seamless experience in the future.Warm regards,General ManagerJambuluwuk Oceano Hotel Seminyak
8/10 Bien
Tom
Voyage en groupe
14 nov. 2023
Les points forts : Personnel et service et équipements
Tom
Séjour de 4 nuits en novembre 2023
Réponse de Jambuluwuk Oceano Hotel Seminyak le 20 nov. 2023
Dear Mr. Thomas,Thank you for taking the time to share your detailed feedback about your recent stay with us. We are delighted to learn that you found our staff to be friendly and helpful, the daily room cleaning satisfactory, and the overall condition of the hotel to be good. We appreciate your positive comments about the choice of the rooftop and ground floor pools with a swim-up bar, and we're glad you enjoyed the spaciousness of the ground floor pool for laps.Your feedback is invaluable, and we're pleased to hear that you overall had a good stay, finding it to be decent value for money. We apologize for any inconvenience caused by the cleanliness issues you mentioned, and we assure you that we will address these matters promptly to ensure a more pristine environment for our guests.We also appreciate your awareness of the amenities, including the gym and spa, even though you didn't have the opportunity to try the massage this time. We hope to provide you with the chance to experience these offerings during your next visit.Thank you for choosing our hotel, and we look forward to the pleasure of welcoming you back for another enjoyable stay.Warm regards,General ManagerJambuluwuk Oceano Hotel Seminyak
6/10 Satisfaisant
sedi
Voyage en famille
17 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
sedi
Séjour de 2 nuits en octobre 2023
Réponse de Jambuluwuk Oceano Seminyak Hotel le 20 nov. 2023
Dear,Mr. SediThank you for sharing your feedback about your recent stay with us. We genuinely appreciate your thoroughness in providing insights into your experience. It is disheartening to hear that your expectations for cleanliness were not met, and we sincerely apologize for any inconvenience this may have caused.We take cleanliness very seriously, and your comments are crucial in helping us address and improve our housekeeping practices. We will be conducting a thorough review of our cleaning procedures to ensure a more meticulous approach, especially in high-touch areas.Your diligence in using disinfectant wipes to assess the cleanliness of the room is noted, and we are committed to rectifying any lapses in our cleaning process. Your satisfaction is our top priority, and we will take immediate steps to enhance the quality of our housekeeping services.We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a more positive and pristine experience in the future.Kind regards,General ManagerJambuluwuk Oceano Hotel Seminyak
6/10 Satisfaisant
Lee-ann
Voyage en famille
12 oct. 2023
Les points forts : Personnel et service
Lee-ann
Séjour de 8 nuits en octobre 2023
Réponse de Jambuluwuk Oceano Seminyak Hotel le 20 nov. 2023
Dear Mr/ s. Lee,Thank you for sharing your feedback on your recent stay with us. We genuinely appreciate your honest comments as they help us identify areas for improvement.We are truly sorry to hear about the issues you encountered with the bedding and towels. Cleanliness is of utmost importance to us, and we sincerely apologize for any lapse in our standards. Rest assured, we take your concerns seriously and will be conducting a thorough review of our housekeeping procedures to ensure that such oversights do not happen in the future.Regarding your comments about the bathroom, we understand the importance of a well-maintained and comfortable space. We appreciate your feedback and will explore opportunities for renovation and improvement.Your satisfaction is our priority, and we value your input as it guides us in providing a better experience for our guests. We hope you will consider giving us another chance to exceed your expectations on your next visit.Kind regards,General ManagerJambuluwuk Oceano Hotel Seminyak
8/10 Bien
Hannah
17 août 2023
Les points forts : Propreté
Hannah
Séjour de 11 nuits en août 2023
10/10 Excellent
Oscar
9 août 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Can really recommend
Oscar
Séjour de 3 nuits en août 2023
10/10 Excellent
JANE
Voyage en famille
26 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JANE
Séjour de 7 nuits en juin 2023
10/10 Excellent
Sonia
19 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sonia
Séjour de 2 nuits en juillet 2023
8/10 Bien
Sherwin
11 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sherwin
Séjour de 2 nuits en juillet 2023
8/10 Bien
Livia
Voyage en groupe
8 juil. 2023
Les points forts : Personnel et service
Livia
Séjour de 1 nuit en juillet 2023
10/10 Excellent
Yong Xuan Joan
8 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yong Xuan Joan
Séjour de 7 nuits en juillet 2023
6/10 Satisfaisant
rusli
18 juin 2023
rusli
Séjour de 4 nuits en juin 2023
8/10 Bien
Michael
17 juin 2023
Michael
Séjour de 3 nuits en juin 2023
2/10 Horrible
Kazuhiko
10 juin 2023
Kazuhiko
Séjour de 5 nuits en mai 2023
10/10 Excellent
SEIICHIRO
25 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SEIICHIRO
Séjour de 2 nuits en avril 2023
10/10 Excellent
Charlotte Ray
Voyage en groupe
3 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charlotte Ray
Séjour de 8 nuits en mars 2023
Réponse de Management le 13 avr. 2023
Dear Charlotte Ray Warmest Greeting from Jambuluwuk Oceano Seminyak Hotel, Thank you for sharing your experience during your stay at our hotel, we will keep trying to improve to make you stay better experience in the next future, We can't wait to welcoming you in our hotel in future,
10/10 Excellent
Brian
17 janv. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Brian
6/10 Satisfaisant
Daniel
5 janv. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Daniel
6/10 Satisfaisant
Max
2 janv. 2023
Max
10/10 Excellent
brahian, E BOSTON
19 oct. 2022
brahian
Séjour de 5 nuits en octobre 2022
2/10 Horrible
Voyageur vérifié
16 oct. 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Avoid at all costs!
Voyageur vérifié
Séjour de 4 nuits en octobre 2022
8/10 Bien
Voyageur vérifié
30 nov. 2020
Voyageur vérifié
Séjour de 1 nuit en novembre 2020
6/10 Satisfaisant
Louise, NZ
Voyage en couple
30 avr. 2020
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Louise
Séjour de 8 nuits en mars 2020
8/10 Bien
Voyageur vérifié
15 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en mars 2020
10/10 Excellent
Kaine, Melbourne
Voyage en couple
1 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kaine
Séjour de 8 nuits en février 2020
Réponse de Jambuluwuk Oceano Seminyak le 6 mars 2020
Dear Our Valued Guest,
Greetings from Jambuluwuk Oceano Seminyak!
Thank you for your time to give good feedback to us. We are happy to hear that. Hope you would still consider to stay again with us in the future.
Thank you
10/10 Excellent
Voyageur vérifié
1 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en janvier 2020
Réponse de Reservation le 19 févr. 2020
Dear Our Value Guest,
Thank you for your email and choosing Jambuluwuk Oceano Seminyak Bali as your preferred to stay in Bali.
Herewith we would like to thanks and appreciate your good feedback.
Hope in the future we can welcoming you again as our guest
Thank you
10/10 Excellent
Voyageur vérifié
18 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en janvier 2020
Réponse de Reservation le 10 févr. 2020
Dear Nadia, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our goal is to provided a consistently high level of service for all of our guests. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.
8/10 Bien
Voyageur vérifié
Voyage en groupe
13 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bra hotell
Voyageur vérifié
Séjour de 2 nuits en janvier 2020
Réponse de Reservation le 10 févr. 2020
Dear Nadia, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our goal is to provided a consistently high level of service for all of our guests. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.
2/10 Horrible
Voyageur vérifié
7 janv. 2020
Les points forts : Propreté
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 3 nuits en décembre 2019
Réponse de Reservation le 10 févr. 2020
Dear Our Value Guest, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our goal is to provided a consistently high level of service for all of our guests. We were surprised to read your feedback as it definitely does not reflect the usual standards of services we offer. Please be ensured that your comments have been strongly highlighted to all the teams for their immediate actions and follow up. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.
10/10 Excellent
Tina
2 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Services beyond expectation 🤗
Tina
Séjour de 7 nuits en décembre 2019
Réponse de Reservation le 10 févr. 2020
Dear Our Value Guest, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our goal is to provided a consistently high level of service for all of our guests. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.
8/10 Bien
Voyageur vérifié
Voyage en couple
4 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 10 nuits en novembre 2019
Réponse de Reservation le 6 déc. 2019
Dear Our Valued Guest, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our goal is to provided a consistently high level of service for all of our guests. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.
8/10 Bien
Nadia
24 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nadia
Séjour de 7 nuits en novembre 2019
Réponse de Reservation le 25 nov. 2019
Dear Our Value Guest, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Please accept our sincerest apologies for the inconveniences you faced during your stay with us. Our goal is to provided a consistently high level of service for all of our guests. We were surprised to read your feedback as it definitely does not reflect the usual standards of services we offer. Please be ensured that your comments have been strongly highlighted to all the teams for their immediate actions and follow up. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.
10/10 Excellent
Voyageur vérifié
Voyage en groupe
23 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en novembre 2019
Réponse de Reservation le 25 nov. 2019
Dear Our Value Guest, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our goal is to provided a consistently high level of service for all of our guests. We were surprised to read your feedback as it definitely does not reflect the usual standards of services we offer. Please be ensured that your comments have been strongly highlighted to all the teams for their immediate actions and follow up. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.
10/10 Excellent
Voyageur vérifié
Voyage en couple
21 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en novembre 2019
Réponse de Reservation le 25 nov. 2019
Dear Our Value Guest, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us Please accept our sincerest apologies for the inconveniences you faced during your stay with us. Our goal is to provided a consistently high level of service for all of our guests. We were surprised to read your feedback as it definitely does not reflect the usual standards of services we offer. Please be ensured that your comments have been strongly highlighted to all the teams for their immediate actions and follow up. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.
8/10 Bien
Voyageur vérifié
Voyage en famille
17 nov. 2019
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en novembre 2019
Réponse de Reservation le 25 nov. 2019
Dear Our Value Guest , Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us Please accept our sincerest apologies for the inconveniences you faced during your stay with us. Our goal is to provided a consistently high level of service for all of our guests. We were surprised to read your feedback as it definitely does not reflect the usual standards of services we offer. Please be ensured that your comments have been strongly highlighted to all the teams for their immediate actions and follow up. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.
10/10 Excellent
Alexander
2 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alexander
Séjour de 7 nuits en octobre 2019
Réponse de Reservation le 4 nov. 2019
Dear Alexander, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our goal is to provided a consistently high level of service for all of our guests. We were surprised to read your feedback as it definitely does not reflect the usual standards of services we offer. Please be ensured that your comments have been strongly highlighted to all the teams for their immediate actions and follow up. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future. Thank you
10/10 Excellent
Voyageur vérifié
Voyage en couple
1 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en octobre 2019
Réponse de Reservation le 4 nov. 2019
Dear Our Value Guest, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our goal is to provided a consistently high level of service for all of our guests. We were surprised to read your feedback as it definitely does not reflect the usual standards of services we offer. Please be ensured that your comments have been strongly highlighted to all the teams for their immediate actions and follow up. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future. Thank you