2 piscines extérieures, cabanons gratuits, parasols de plage

Avis sur Jambuluwuk Oceano Seminyak Hotel

4.5 out of 5
Jambuluwuk Oceano Seminyak Hotel
Jl. Petitenget 108, Seminyak, Bali

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 48 avis sur 132." "
Note des voyageurs de 8 (Bien), d’après 46 avis sur 132." "
Note des voyageurs de 6 (Satisfaisant), d’après 20 avis sur 132." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 132." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 132." "

8,0/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

10/10 Excellent

philippe

Séjour de 2 nuits en juillet 2023

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
il y a eu en gros party le vendredi soir immeubles a côté jisqi a 4j du matin
Séjour de 2 nuits en septembre 2019
Réponse de Reservation le 26 sept. 2019
Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our Goal is to provided a consistently high level of service for all of our guest and the other side we do apologize on that moment make your experience stay not satisfy, We hope to be able to serve you back for another wonderful holiday with us in the near future.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Attention aux chambres supérieures ...
Les + : Personnel très accueillant et à votre écoute. Bon emplacement de l'hôtel. Les - : très bruyant : discothèque a 10m de l'hôtel donc si c'est pour vous reposer a éviter, bruit de 22h a 5h. Hotel qui n'a même pas 2 ans et déjà bien défraichi, des petits travaux avec les perceuse etc à 23h... Attention aux chambres supérieures : vendues avec vue sur la ville ou le jardin mais qui ont en réalité vue sur un mur.
Séjour de 2 nuits en août 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Confort absolu !
5 sur 5 pour cet hotel! La chambre était spacieuse et le lit très confortable ( plus grand qu’un lit king). Tout était très propre. Le petit déjeuner style buffet en vaut la peine, beaucoup de choix. Tout était parfait pour notre séjour en amoureux. De nombreux restaurants à proximité à pied, et à 15min à pied de la plage. Parfait hotel, je vous le recommande
Séjour de 2 nuits en octobre 2017

6/10 Satisfaisant

Zoubida

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
J y retournerais
La plage pas tout prêt 2 piscines hôtel récent mais très mal entretenu dommage Sinon petit déjeuner copieux personnel agréable bémol la propreté aussi bien dans les chambres que dans les parties communes
Séjour de 3 nuits en septembre 2017

10/10 Excellent

Andreia Cristina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
As imagens e descrição do hotel condizem comigo m
Tudo maravilhoso, atendimento, quarto, localização. O único ponto a melhorar, é com certeza que isso é para poucas pessoas, é a água do chuveiro ser mais quente. Sei que a maioria das pessoas vai querer um banho fresco no calor escaldante, mas eu gosto de um banho quenteee
Séjour de 8 nuits en février 2024
Réponse de Jambuluwuk Oceano Seminyak Hotel le 21 févr. 2024
Dear Mr/ s. Andreia,Thank you very much for your positive feedback! We are thrilled to hear that you enjoyed everything about your stay, including the service, room, and location. We appreciate your suggestion regarding the water temperature in the shower. Our team will certainly take this into consideration as we strive to continuously improve our guests' experiences. We hope to welcome you back for another enjoyable stay in the future!Best regards,General manager Jambuluwuk Oceano Seminyak Hotel

4/10 Médiocre

Ugo, North Sydney

Voyage en groupe
Les points forts : Personnel et service
As is to be expected in Bali the staff were exquisite genuine but sorry to say the room was really old small horrible view of a tin roof and smelled foul
Séjour de 5 nuits en janvier 2024
Réponse de Jambuluwuk Oceano Seminyak Hotel le 2 févr. 2024
Dear Mr. Ugo,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your kind words about our staff; it's always wonderful to hear when our team's efforts are recognized.However, we sincerely apologize for the issues you encountered with the room. We regret that the room size, view, and odor did not meet your expectations. Please rest assured that we take your comments seriously, and we will review them with our team to address the areas that need improvement.If your travels bring you back to Bali, we would be honored to have another opportunity to provide you with a more pleasant and comfortable stay. Your satisfaction is important to us, and we appreciate your valuable feedback.Warm regards,General ManagerJambuluwuk Oceano Seminyak Hotel

10/10 Excellent

Albert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved everything about this hotel. Fabulous staff. Impeccable service 👌🙏
Séjour de 12 nuits en janvier 2024
Réponse de Jambuluwuk Oceano Seminyak Hotel le 29 janv. 2024
Dear Mr. Albert,Thank you for sharing your wonderful feedback with us! We're delighted to hear that you loved everything about your stay at our hotel. Our team is dedicated to providing impeccable service, and it's always rewarding to know when we've succeeded in making our guests' experiences special.We appreciate your kind words about our fabulous staff, and we will be sure to pass along your compliments to them. Your satisfaction is our top priority, and we're thrilled that you enjoyed your time with us.If you have any specific highlights or memories from your stay that you'd like to share, we'd love to hear more. Your feedback helps us continually improve and enhance our services.Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another fantastic experience in the future.Best regards,General ManagerJambuluwuk Oceano Seminyak Hotel

6/10 Satisfaisant

Justin

Séjour de 6 nuits en décembre 2023
Réponse de Jambuluwuk Oceano Seminyak Hotel le 11 janv. 2024
Dear Mr. Justin,Thank you for taking the time to share your feedback with us. We sincerely apologize if your recent experience did not meet your expectations, and we appreciate your honesty.Your satisfaction is of utmost importance to us, and we would like to learn more about the specific aspects that contributed to your less-than-satisfactory experience. Your comments are valuable in helping us identify areas for improvement, and we are committed to addressing any concerns you may have.If you could provide additional details or suggestions, it would assist us in making the necessary adjustments to enhance our services. We are dedicated to ensuring our guests have a positive and enjoyable stay, and we hope to have the opportunity to better serve you in the future.Thank you for choosing us, and we look forward to any insights you may wish to share.Warm regards,General ManagerJambuluwuk Oceano Seminyak Hotel

4/10 Médiocre

Sarah

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There was a cockroach in my room, the bathroom was filthy and the sheets were sticky. However, the staff are so wonderful and lovely, and the pool is nice.
Séjour de 5 nuits en décembre 2023
Réponse de Jambuluwuk Oceano Seminyak Hotel le 9 janv. 2024
Dear Ms. Sarah,Thank you for sharing your recent experience with us, and we sincerely apologize for the inconveniences you encountered during your stay. It is disheartening to learn about the presence of a cockroach, the state of the bathroom, and the condition of the sheets in your room. Please be assured that we take your concerns seriously, and we are working to address these issues promptly.On a positive note, we greatly appreciate your kind words about our staff and the pool. It's heartening to know that our team's dedication to providing excellent service made a positive impact on your stay.We are committed to improving our services, and your feedback plays a crucial role in this process. If there are specific areas you believe need immediate attention or if you have further suggestions, please feel free to share.We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable experience.Warm regards,General ManagerJambuluwuk Oceano Seminyak Hotel

6/10 Satisfaisant

David

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 7 nuits en décembre 2023
Réponse de Jambuluwuk Oceano Seminyak Hotel le 9 janv. 2024
Dear Mr. David,Warmest Greetings from Jambuluwuk Oceano Hotel Seminyak!We extend our heartfelt gratitude to you for choosing Jambuluwuk Oceano Hotel Seminyak as your preferred stay destination. We appreciate the time you took to share your stay experience with us. There is no greater source of motivation and satisfaction for us than knowing that our guests leave our hotel with a sense of fulfillment and contentment.Our commitment is to consistently provide the finest service and ambiance to all our esteemed guests, and we are delighted to hear that your time at our hotel was enjoyable. Your positive feedback inspires us to continue delivering excellence.We eagerly anticipate the opportunity to welcome you back in the near future, allowing us to create another memorable experience for you.Warm regards,General ManagerJambuluwuk Oceano Seminyak Hotel

6/10 Satisfaisant

TADASHI

Séjour de 2 nuits en décembre 2023
Réponse de Jambuluwuk Oceano Seminyak Hotel le 19 janv. 2024
Dear Mr. Tadashi,Thank you for taking the time to share your feedback regarding your recent stay at Jambuluwuk Oceano Seminyak Hotel. We appreciate your honest rating of 3 out of 5.Your input is essential for us to understand your experience better and make necessary improvements. If there are specific aspects or areas where you feel we can enhance our services, please don't hesitate to provide additional comments or suggestions.We value your patronage and hope to have the opportunity to welcome you again, providing an even better experience in the future.If you have any further feedback or inquiries, feel free to reach out. We appreciate your continued support.Best regards,General ManagerJambuluwuk Oceano Seminyak Hotel

2/10 Horrible

Douglas

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is in disrepair, shower leaked everywhere, no balcony or operable window, insects throughout the room made worse by the staff leaving treats daily, pool bar never open, no music at pool bar. Bar restaurant was expensive and service was terrible. Food took 1 hour. Air con in room was left on permanently and still never cooled room. Unfriendly porters. Generally no atmosphere at hotel amenities. Couldnt charge breakfast to room so never went after first day. Roof top pool and facilities rubbish. Staff never left reception desk. Couldnt change room at a clearly half empty hotel. Never even asked how our stay was upon departure. Will not be back.
Séjour de 6 nuits en décembre 2023
Réponse de Jambuluwuk Oceano Seminyak Hotel le 4 janv. 2024
Dear Mr. Douglas,We sincerely apologize for the numerous challenges you experienced during your stay with us. Your feedback is incredibly valuable, and we deeply regret that we fell short in meeting your expectations. Please know that your concerns will be thoroughly addressed, and we will take immediate action to rectify the issues you raised. We understand the importance of a comfortable and enjoyable stay, and we are committed to making the necessary improvements.We appreciate your honest feedback, and we want to assure you that your comments have been shared with the relevant departments for further investigation and corrective measures. It is our goal to provide exceptional service and create a welcoming atmosphere for our guests, and we regret that we did not achieve this during your stay.If there's anything specific you'd like to share or if there are ways we can make amends, please feel free to let us know. We genuinely value your insights and hope to have the opportunity to welcome you back in the future with a significantly improved experience.Best regards,General ManagerJambuluwuk Oceano Seminyak Hotel

4/10 Médiocre

Gareth, Narraweena

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Hotel itself was very clean and rooms were lovely. Area was really out of the way and meant a ride to anywhere decent - very expensive to eat anywhere local so ended up travelling to Kuta or elsewhere where far cheaper. Hotel swum up bar never had any stock so ended up purchasing from the mini Matt across the road and serving ourselves which was kind of ridiculous.
Séjour de 7 nuits en novembre 2023
Réponse de Jambuluwuk Oceano Seminyak Hotel le 30 nov. 2023
Dear Mr/ s. Gareth,Thank you for taking the time to provide feedback on your recent stay with us. We're delighted to hear that you found the hotel itself very clean and the rooms lovely.However, we understand your concerns about the location being a bit out of the way, resulting in higher expenses for dining. We apologize for any inconvenience this may have caused. We are constantly looking for ways to improve our guests' experience, and your feedback is valuable in that regard.Regarding the issue with the swim-up bar not having sufficient stock, we sincerely apologize for this lapse in our service. Your feedback has been shared with our team, and we will take immediate steps to ensure that this situation does not occur in the future.We appreciate your honesty, and we hope that despite these challenges, you had some enjoyable moments during your stay. If there's anything specific you'd like us to address or improve upon, please let us know. We look forward to the possibility of welcoming you back for a more seamless experience in the future.Warm regards,General ManagerJambuluwuk Oceano Hotel Seminyak

8/10 Bien

Tom

Voyage en groupe
Les points forts : Personnel et service et équipements
The staff were very friendly and helpful, the room was cleaned daily and the hotel is in generally good condition. The choice of rooftop or ground floor pool both swim up bar is nice, and the ground floor pool is huge and perfect for swimming laps. Overall was a good stay and decent value for money. The only negatives were that the sheets were clean but did some have some stains and there were traces of mould beginning in the bathroom. There is a small gym with about dozen machines and a spa which I did not get get time to try a massage this trip
Séjour de 4 nuits en novembre 2023
Réponse de Jambuluwuk Oceano Hotel Seminyak le 20 nov. 2023
Dear Mr. Thomas,Thank you for taking the time to share your detailed feedback about your recent stay with us. We are delighted to learn that you found our staff to be friendly and helpful, the daily room cleaning satisfactory, and the overall condition of the hotel to be good. We appreciate your positive comments about the choice of the rooftop and ground floor pools with a swim-up bar, and we're glad you enjoyed the spaciousness of the ground floor pool for laps.Your feedback is invaluable, and we're pleased to hear that you overall had a good stay, finding it to be decent value for money. We apologize for any inconvenience caused by the cleanliness issues you mentioned, and we assure you that we will address these matters promptly to ensure a more pristine environment for our guests.We also appreciate your awareness of the amenities, including the gym and spa, even though you didn't have the opportunity to try the massage this time. We hope to provide you with the chance to experience these offerings during your next visit.Thank you for choosing our hotel, and we look forward to the pleasure of welcoming you back for another enjoyable stay.Warm regards,General ManagerJambuluwuk Oceano Hotel Seminyak

6/10 Satisfaisant

sedi

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hotel room when you walk in looks clean ( by just looking) but it is not. I always wipe the high touch areas such as light switches, table tops, phone, door handles, bathroom counters with clorox wipes to disinfect and all the wipes were black from surface dirt that was not visible to the eye. I had to use multiple wipes to really clean which means they just clean very superficially, making the room look clean but they are not.
Séjour de 2 nuits en octobre 2023
Réponse de Jambuluwuk Oceano Seminyak Hotel le 20 nov. 2023
Dear,Mr. SediThank you for sharing your feedback about your recent stay with us. We genuinely appreciate your thoroughness in providing insights into your experience. It is disheartening to hear that your expectations for cleanliness were not met, and we sincerely apologize for any inconvenience this may have caused.We take cleanliness very seriously, and your comments are crucial in helping us address and improve our housekeeping practices. We will be conducting a thorough review of our cleaning procedures to ensure a more meticulous approach, especially in high-touch areas.Your diligence in using disinfectant wipes to assess the cleanliness of the room is noted, and we are committed to rectifying any lapses in our cleaning process. Your satisfaction is our top priority, and we will take immediate steps to enhance the quality of our housekeeping services.We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a more positive and pristine experience in the future.Kind regards,General ManagerJambuluwuk Oceano Hotel Seminyak

6/10 Satisfaisant

Lee-ann

Voyage en famille
Les points forts : Personnel et service
Bedding was not clean, hated using the towels after a shower they need new ones some even had stains on them, bathroom needs renovation bath & sink stained & discoloured.
Séjour de 8 nuits en octobre 2023
Réponse de Jambuluwuk Oceano Seminyak Hotel le 20 nov. 2023
Dear Mr/ s. Lee,Thank you for sharing your feedback on your recent stay with us. We genuinely appreciate your honest comments as they help us identify areas for improvement.We are truly sorry to hear about the issues you encountered with the bedding and towels. Cleanliness is of utmost importance to us, and we sincerely apologize for any lapse in our standards. Rest assured, we take your concerns seriously and will be conducting a thorough review of our housekeeping procedures to ensure that such oversights do not happen in the future.Regarding your comments about the bathroom, we understand the importance of a well-maintained and comfortable space. We appreciate your feedback and will explore opportunities for renovation and improvement.Your satisfaction is our priority, and we value your input as it guides us in providing a better experience for our guests. We hope you will consider giving us another chance to exceed your expectations on your next visit.Kind regards,General ManagerJambuluwuk Oceano Hotel Seminyak

8/10 Bien

Hannah

Les points forts : Propreté
Great property to stay at, if a bit run down. Bathrooms had some mould, toilet leaked water on the floor (was fixed after two visits from hotel maintenance), shower wasn’t very hot, tub covered in stains. BUT the beds were extremely comfortable, housekeeping kept the room very tidy, rooftop pool was great, and the area was well located with lots of dining options nearby. Overall, great value for money.
Séjour de 11 nuits en août 2023

10/10 Excellent

Oscar

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Can really recommend
Overall super satisfied with our stay. Very price worthy! Only negative comment is reg the bad smell from the aircon, but apart from that all good!
Séjour de 3 nuits en août 2023

10/10 Excellent

JANE

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved our stay at Jambulwuk, staff were always helpful and friendly. The roof top pool was a highlight. There was 8 of us travelling together (2 families). Highly recommend Jambuluwuk. We will be back!
Séjour de 7 nuits en juin 2023

10/10 Excellent

Sonia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
excellent will stay again
Séjour de 2 nuits en juillet 2023

8/10 Bien

Sherwin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A great place to stay not too far from Seminyak shopping etc. Traffic is insane, so allow plenty of time to get anywhere by taxi.
Séjour de 2 nuits en juillet 2023

8/10 Bien

Livia

Voyage en groupe
Les points forts : Personnel et service
Lovely staff and service and amazing massage however you get what you pay for. Should not be classed as 5 star. Needs refurbishing, air con not working in the gym. Rooftop pool not very nice.
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Yong Xuan Joan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
If you love cafes, the location of the hotel would be a great location for you to explore as many as you want to. The beach is a 10-15minute walk away. My room was upgraded to a deluxe premier, and I loves the facilities. Staff are courteous and friendly. The room I was in was dimly-litted but I liked it that way. I felt well taken care of during my stay.
Séjour de 7 nuits en juillet 2023

6/10 Satisfaisant

rusli

Séjour de 4 nuits en juin 2023

8/10 Bien

Michael

Séjour de 3 nuits en juin 2023

2/10 Horrible

Kazuhiko

Séjour de 5 nuits en mai 2023

10/10 Excellent

SEIICHIRO

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2023

10/10 Excellent

Charlotte Ray

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
such a good hotel in good spot would come again
Séjour de 8 nuits en mars 2023
Réponse de Management le 13 avr. 2023
Dear Charlotte Ray Warmest Greeting from Jambuluwuk Oceano Seminyak Hotel, Thank you for sharing your experience during your stay at our hotel, we will keep trying to improve to make you stay better experience in the next future, We can't wait to welcoming you in our hotel in future,

10/10 Excellent

Brian

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Loved this hotel. The staff is very friendly and supportive and the amenities are spectacular - two pools, spa with steam room and a decent gym. Also, I received a free upgrade! I ended up extending my stay for a total of 4 weeks and would definitely stay here again.

6/10 Satisfaisant

Daniel

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Staff were amazing. My room had no hot water though

6/10 Satisfaisant

Max

10/10 Excellent

brahian, E BOSTON

Séjour de 5 nuits en octobre 2022

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Avoid at all costs!
The hotel rooms are in shambles, the pillow cover were torn, the shower weren’t really functioning, no hot water and best of all bathroom filled with drain flies. Our first room had a horrible bathroom, the second room we changed to had drain flies. The room itself was okay and staff are polite but that’s about it. Wouldn’t ever want to stay here.
Séjour de 4 nuits en octobre 2022

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en novembre 2020

6/10 Satisfaisant

Louise, NZ

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We actually loved this hotel and got our room upgraded upon arrival which was amazing. Due to covid 19 we were forced to check out 5 days early and asked reception if we could possibly get a refund for the remaining days. Since then i have been back and forth with expedia and jambuluwuk and cant get any answer as to when or if we will receive our refund, the lack of comunication is dissapointing as we realy did enjoy our stay.
Séjour de 8 nuits en mars 2020

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2020

10/10 Excellent

Kaine, Melbourne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
- very clean - excellent service - great food - well priced - within walking distance to the beach and main shopping hub - only downside is the shower has low water pressure and hot water only just gets hot enough
Séjour de 8 nuits en février 2020
Réponse de Jambuluwuk Oceano Seminyak le 6 mars 2020
Dear Our Valued Guest, Greetings from Jambuluwuk Oceano Seminyak! Thank you for your time to give good feedback to us. We are happy to hear that. Hope you would still consider to stay again with us in the future. Thank you

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en janvier 2020
Réponse de Reservation le 19 févr. 2020
Dear Our Value Guest, Thank you for your email and choosing Jambuluwuk Oceano Seminyak Bali as your preferred to stay in Bali. Herewith we would like to thanks and appreciate your good feedback. Hope in the future we can welcoming you again as our guest Thank you

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very central location , amazing quality for the price
Séjour de 2 nuits en janvier 2020
Réponse de Reservation le 10 févr. 2020
Dear Nadia, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our goal is to provided a consistently high level of service for all of our guests. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bra hotell
De va ett bra hotel med fint poolområde och även bra rum! Ganska nära till stranden också
Séjour de 2 nuits en janvier 2020
Réponse de Reservation le 10 févr. 2020
Dear Nadia, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our goal is to provided a consistently high level of service for all of our guests. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.

2/10 Horrible

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 3 nuits en décembre 2019
Réponse de Reservation le 10 févr. 2020
Dear Our Value Guest, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our goal is to provided a consistently high level of service for all of our guests. We were surprised to read your feedback as it definitely does not reflect the usual standards of services we offer. Please be ensured that your comments have been strongly highlighted to all the teams for their immediate actions and follow up. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.

10/10 Excellent

Tina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Services beyond expectation 🤗
Wonderful experienced during my stay here .We arrived in late evening and was greeted with warm welcome by the staff . Changed our room due to the noise of the in-house generator that was noisy and changed to another room #321 very swiftly . Quality of cleanliness is ok but can be improve.Location is good surrounded by local eateries and western cafe . My panic moment distress me when I am at the airport departure gate and realised that we left our Blk shopping bag at the hotel . Call the hotel staff name Adriz to tell him about the situation .He responds immediately and send his staff name Dimas to deliver the bag to departure gate .Despite the heavy traffic to the airport , he make it on time and handover the bag to me with a warm smile🤗 Bravo 👏👏👍 We would like to thank you to both staff for the exceptional services rendered to us. Will recommend this hotel to our friends
Séjour de 7 nuits en décembre 2019
Réponse de Reservation le 10 févr. 2020
Dear Our Value Guest, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our goal is to provided a consistently high level of service for all of our guests. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had an amazing stay at the Jambuluwuk, could not fault the cleanliness and the staff were so attentive, nothing was too much trouble. My only negative would be that the nightclub was right outside our room and wouldn't stop playing music until 5am, but I know that is out of control of the hotel and they were happy to provide earplugs on request.
Séjour de 10 nuits en novembre 2019
Réponse de Reservation le 6 déc. 2019
Dear Our Valued Guest, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our goal is to provided a consistently high level of service for all of our guests. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.

8/10 Bien

Nadia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It’s a good place to stay if you are more interested in visir
Séjour de 7 nuits en novembre 2019
Réponse de Reservation le 25 nov. 2019
Dear Our Value Guest, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Please accept our sincerest apologies for the inconveniences you faced during your stay with us. Our goal is to provided a consistently high level of service for all of our guests. We were surprised to read your feedback as it definitely does not reflect the usual standards of services we offer. Please be ensured that your comments have been strongly highlighted to all the teams for their immediate actions and follow up. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, good location, great breakfast and lovely staff
Séjour de 5 nuits en novembre 2019
Réponse de Reservation le 25 nov. 2019
Dear Our Value Guest, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our goal is to provided a consistently high level of service for all of our guests. We were surprised to read your feedback as it definitely does not reflect the usual standards of services we offer. Please be ensured that your comments have been strongly highlighted to all the teams for their immediate actions and follow up. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely friendly staff, great pools, great room, excellent breakfast in a really relaxed setting. Loved it!
Séjour de 4 nuits en novembre 2019
Réponse de Reservation le 25 nov. 2019
Dear Our Value Guest, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us Please accept our sincerest apologies for the inconveniences you faced during your stay with us. Our goal is to provided a consistently high level of service for all of our guests. We were surprised to read your feedback as it definitely does not reflect the usual standards of services we offer. Please be ensured that your comments have been strongly highlighted to all the teams for their immediate actions and follow up. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The executive room is spacious and clean. The breakfast is almost the same menu every day and the juices are not cold enough (placed in a fridge). The staff was ok, lack of smiles and welcome feel from the counter up to the breakfast areas.
Séjour de 3 nuits en novembre 2019
Réponse de Reservation le 25 nov. 2019
Dear Our Value Guest , Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us Please accept our sincerest apologies for the inconveniences you faced during your stay with us. Our goal is to provided a consistently high level of service for all of our guests. We were surprised to read your feedback as it definitely does not reflect the usual standards of services we offer. Please be ensured that your comments have been strongly highlighted to all the teams for their immediate actions and follow up. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.

10/10 Excellent

Alexander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en octobre 2019
Réponse de Reservation le 4 nov. 2019
Dear Alexander, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our goal is to provided a consistently high level of service for all of our guests. We were surprised to read your feedback as it definitely does not reflect the usual standards of services we offer. Please be ensured that your comments have been strongly highlighted to all the teams for their immediate actions and follow up. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future. Thank you

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were incredible and welcoming. Hotel was clean and food was amazing. Would 100% go back to this beauty hotel.
Séjour de 4 nuits en octobre 2019
Réponse de Reservation le 4 nov. 2019
Dear Our Value Guest, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our goal is to provided a consistently high level of service for all of our guests. We were surprised to read your feedback as it definitely does not reflect the usual standards of services we offer. Please be ensured that your comments have been strongly highlighted to all the teams for their immediate actions and follow up. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future. Thank you