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Avis sur Hilton Vacation Club Ridge on Sedona

3.5 out of 5
Hilton Vacation Club Ridge on Sedona
55 Sun Ridge Cir, Sedona, AZ

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 657 avis sur 1160." "
Note des voyageurs de 8 (Bien), d’après 268 avis sur 1160." "
Note des voyageurs de 6 (Satisfaisant), d’après 118 avis sur 1160." "
Note des voyageurs de 4 (Médiocre), d’après 56 avis sur 1160." "
Note des voyageurs de 2 (Horrible), d’après 61 avis sur 1160." "

8,8/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Isabelle

Voyage en couple
Les points forts : Propreté et personnel et service
Pas directement a Sedona Loin de tout Vieux. Besoin d'amour Pas de coussins sur les chaises longues a la piscine. Vraiment pas confortable
Séjour de 1 nuit en mai 2024
Réponse de KGibson le 10 mai 2024
338 / 5,000Translation resultsTranslation resultMerci d'avoir pris le temps de partager votre expérience au Ridge on Sedona, un Hilton Vacation Club.Nous sommes actuellement en train d'apporter des améliorations à nos chambres et prévoyons des rénovations plus tard cette année. Ce processus prendra plusieurs années, mais nous sommes impatients de réaliser ces améliorations pour nos clients.

10/10 Excellent

alexandre

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
superbe endroit pour relaxer
Séjour de 3 nuits en octobre 2023
Réponse de KGibson le 26 oct. 2023
Thank you for choosing to stay with us! We are glad to hear you enjoyed your time here.

10/10 Excellent

Karoline

Séjour de 3 nuits en août 2023

10/10 Excellent

Ryan

Séjour de 4 nuits en mai 2024

4/10 Médiocre

William, Phoenix

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Booked a king suite for our family on Mother’s Day and when we arrived they said they didn’t have any available and that they would have to give us a studio instead. They did discount the rate but it was disappointing that we had a reservation that wasn’t honored and we didn’t really have a choice.
Séjour de 1 nuit en mai 2024
Réponse de KGibson le 13 mai 2024
Thank you for your review. We appreciate you taking the time to provide feedback and will circulate your comments amongst our team to improve future guest experiences.

10/10 Excellent

Catherine

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was amazing! The rooms were very spacious, we had many family members staying on property and all had wonderful experiences, we loved that the rooms were big enough to gather together for meals, and the grills were a huge perk! The pools were clean and very warm! Hot tubs were wonderful too! The staff was so friendly and accommodating, the first day our coffee pot wasn’t working, we informed the front desk and a new one was brought to the room in less than 20 mins! We would most definitely stay again!
Séjour de 3 nuits en mai 2024
Réponse de KGibson le 13 mai 2024
Thank you for the fantastic review! We are ecstatic you had an extraordinary vacation at Hilton Vacation Club Ridge on Sedona and cannot wait for your next visit.

10/10 Excellent

Alex

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved this property. Would definitely recommend!
Séjour de 1 nuit en mai 2024
Réponse de KGibson le 13 mai 2024
Thank you so much for sharing your feedback about your vacation at Hilton Vacation Club Ridge on Sedona. It was our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

4/10 Médiocre

Ana Lilia

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
They are not welcoming. Manager is the worst of staff. Very unprofessional.
Séjour de 2 nuits en mai 2024
Réponse de KGibson le 10 mai 2024
We're sorry to hear you were dissatisfied with our resort however we appreciate your constructive feedback. Thank you.

6/10 Satisfaisant

Elena

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
We stayed here for one night on our way through to Scottsdale - the woman at check-in (Gracie) was very unwelcoming - brusque, never smiled, zero "service" at all - same for the woman as I was checking out (no smile, and when I asked for an envelope for the bill, it was quite the inconvenience). The concierge was delightful and very helpful! The room was dated and, while the cooling system worked fine, it required an IT background to get it running correctly. The bed was average, but the grounds are absolutely beautiful and very well kept! Overall, I'd say it was meh and definitely wouldn't recommend.
Séjour de 1 nuit en mai 2024
Réponse de KGibson le 10 mai 2024
Thank you for your review. We appreciate you taking the time to provide feedback and will circulate your comments amongst our team to improve future guest experiences.

10/10 Excellent

RANDALL

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort was nit in a heavy traffic area, not uptown, not congested, near natural geological formations, near forest park visitors station, near art fair, near secluded small mesa with 2 aderondek chairs and table for star gazing dark sky milky way, walking distance to beautiful golf course, romantic large private tub.
Séjour de 5 nuits en mai 2024
Réponse de KGibson le 10 mai 2024
Thank you for sharing your vacation experience at Hilton Vacation Club Ridge on Sedona. We hope to welcome you back the next time you are in Sedona.

10/10 Excellent

sandy

Les points forts : Infrastructures et conditions de l’hébergement
Needs more lighting in living room. Everything else was A !
Séjour de 2 nuits en mai 2024
Réponse de KGibson le 6 mai 2024
Thank you for choosing to stay with us! We are glad to hear you enjoyed your time here.

10/10 Excellent

Rafael, Lancaster

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect place to stay
Séjour de 1 nuit en mars 2024
Réponse de KGibson le 3 mai 2024
It was our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit! Take care!

8/10 Bien

Kim

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only problem was we were on the bottom floor and kids were on the top floor. They kept running back and forth and It sounded like a heard of elephants. We complained several times to the front desk but nothing changed. We finally had to walk upstairs and confront them to get it to stop.
Séjour de 7 nuits en avril 2024
Réponse de KGibson le 2 mai 2024
Thank you for your review. We appreciate you taking the time to provide feedback and will circulate your comments amongst our team to improve future guest experiences.

8/10 Bien

Adrienne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sedona is absolutely magical, and the setting of the Ridge is just far away enough from the traffic and business to allow you to relax and enjoy. Two pools, three hot tubs, every unit has a patio (but not necessarily a view). We brought bikes and golf clubs, so go plenty of "eye candy" riding through adjoining neighborhoods, and golfing.
Séjour de 3 nuits en avril 2024
Réponse de DA le 25 avr. 2024
Thank you for your feedback, we greatly appreciate it and hope to have you back soon

10/10 Excellent

Anne

Voyage en famille
Loved this place. Came with kitchen , fire place , dining room and sofa bed. Huge. Clean Great location too. Walked to golf course, restaurants
Séjour de 3 nuits en avril 2024
Réponse de DA le 25 avr. 2024
Thank you so much for sharing your feedback about your vacation at Hilton Vacation Club Ridge on Sedona. It was our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

10/10 Excellent

Raji

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great property esp traveling with family! Comfortable apt style rooms with kitchen etc.
Séjour de 4 nuits en avril 2024
Réponse de DA le 25 avr. 2024
Thank you for your feedback, we appreciate it. We hope to see you again soon :)!

8/10 Bien

Carol

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
That we had to go to a presentation to buy vacation points
Séjour de 2 nuits en avril 2024
Réponse de DA le 25 avr. 2024
Thank you for your feedback, we greatly appreciate it.

8/10 Bien

Elizabeth, Brooklyn New York

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was very nice and everything I asked for such as supplies and lite cleaning midweek they accommodated. Pool and hot tub were lovely. Bed and pillows were very comfortable.
Séjour de 7 nuits en avril 2024
Réponse de KGibson le 21 avr. 2024
Thank you for your feedback, we greatly appreciate it and hope to have you back soon.

2/10 Horrible

Kelli

Voyage en groupe
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The room had a horrible smell. It was nit up to Hiltin standards.
Séjour de 4 nuits en avril 2024
Réponse de KGibson le 21 avr. 2024
We're sorry to hear you were dissatisfied with our resort however we appreciate your constructive feedback. Thank you.

10/10 Excellent

YOSHIMITSU

Séjour de 6 nuits en avril 2024
Réponse de KGibson le 8 mai 2024
Thank you for your feedback, we greatly appreciate it and hope to have you back soon.

10/10 Excellent

Nay3

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing place to stay, My family and I loved staying here. Very quite and relaxing. Close to shopping and dining. We definitely will be back 😊
Séjour de 3 nuits en avril 2024
Réponse de DA le 18 avr. 2024
Thank you for the fantastic review! We are ecstatic you had an extraordinary vacation at Hilton Vacation Club Ridge on Sedona and cannot wait for your next visit.

6/10 Satisfaisant

Virginia

Séjour de 1 nuit en avril 2024
Réponse de DA le 7 mai 2024
Thank you for your feedback, we greatly appreciate it.

10/10 Excellent

Gloria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was perfect for our 2 week stay. This is a perfect location
Séjour de 14 nuits en avril 2024
Réponse de KGibson le 16 avr. 2024
Thank you for the fantastic review! We are ecstatic you had an extraordinary vacation at Hilton Vacation Club Ridge on Sedona and cannot wait for your next visit.

10/10 Excellent

Sherry

Séjour de 3 nuits en avril 2024
Réponse de KGibson le 6 mai 2024
Thank you for your feedback, we greatly appreciate it and hope to have you back soon.

10/10 Excellent

Debra s

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful, convenient, friendly staff
Séjour de 2 nuits en avril 2024
Réponse de KGibson le 15 avr. 2024
Thank you so much for sharing your feedback about your vacation at Hilton Vacation Club Ridge on Sedona. It was our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

10/10 Excellent

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff couldn’t be more friendly and accommodating. Room was clean and perfect for our purposes. Just far enough away from the Sedona chaos. Would stay there again without question.
Séjour de 1 nuit en avril 2024
Réponse de DA le 14 avr. 2024
Thank you for your feedback, we appreciate it. We hope to see you again soon :)!

10/10 Excellent

Caroline

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de KGibson le 15 avr. 2024
Thank you for sharing your vacation experience at Hilton Vacation Club Ridge on Sedona. We hope to welcome you back the next time you are in Sedona.

8/10 Bien

Loriann

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property overall was gorgeous and the pools and hot tub were a bonus. However... they tried to hard sell us to the 90" sell for a time share... and then put us in a below grade room facing the parked cars... so no usable balcony at all for us... and we were given a room that was adjoining to a family with children...not really relaxing and certainly not worthy of buying a time share...oy.
Séjour de 6 nuits en avril 2024
Réponse de DA le 14 avr. 2024
Thank you for your review. We appreciate you taking the time to provide feedback and will circulate your comments amongst our team to improve future guest experiences.

10/10 Excellent

Anthony

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love it
Séjour de 3 nuits en avril 2024
Réponse de DA le 11 avr. 2024
Thank you for your feedback, we appreciate it. We hope to see you again.

10/10 Excellent

Ronabelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are very nice. We didnt have a car so they drove us to our room.
Séjour de 4 nuits en avril 2024
Réponse de KGibson le 10 avr. 2024
Thank you so much for sharing your feedback about your vacation at Hilton Vacation Club Ridge on Sedona. It was our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

10/10 Excellent

Carolyn Ruth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice place. Clean.Very supportive in their efforts to ensure a pleasant experience.
Séjour de 6 nuits en avril 2024
Réponse de KGibson le 10 avr. 2024
It's great to hear your stay was enjoyable. We always strive to provide our guests with a stay nothing less than wonderful. Thank you for the feedback and we hope to see you again.

8/10 Bien

Leland

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property just south of Sedona a few minutes. Nice little are with plenty of eats and a few shops. Most of your time will be in Sedona area. Property showing its age a little. Unit On ground floor and heard every step loud from above. Wakes you up. Ask for a top floor.
Séjour de 4 nuits en avril 2024
Réponse de DA le 8 avr. 2024
Thank you for your feedback, we appreciate it.

6/10 Satisfaisant

Sebastian

n/a
Séjour de 4 nuits en avril 2024
Réponse de KGibson le 8 avr. 2024
We pride ourselves on providing a memorable experience for our guests. We are disappointed to hear that we did not deliver in your case. Thank you for sharing your feedback with us.

4/10 Médiocre

Chester

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
The picture of the room showed a contemporary room - the actual furniture was very dated and unattractive. Before i checked in, i had called and asked if there was an EV charger available for guest use and was told there was one. Unfortunately, it didn't work which caused a huge inconvenience in traveling to a public charger - i would not have driven this car had i known there would be no working charger on site. Overall, a very disappointing experience.
Séjour de 3 nuits en mars 2024
Réponse de DA le 6 avr. 2024
We appreciate your feedback regarding your stay. Our goal is to ensure that you have a memorable vacation experience, and we regret to hear that we fell short of that in your case. We hope that the remainder of your vacation was relaxing.

10/10 Excellent

Aaliyah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was nice!
Séjour de 1 nuit en mars 2024
Réponse de DA le 1 avr. 2024
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Carolyn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's in beautiful red rock
Séjour de 7 nuits en mars 2024
Réponse de DA le 30 mars 2024
Thank you for staying with us! We hope to see you again soon.

8/10 Bien

Eva

Voyage en couple
Our studio unit was clean, comfortable and functional. The property is conveniently situated to several good restaurants, hiking trails and views.
Séjour de 3 nuits en mars 2024
Réponse de DA le 30 mars 2024
Thank you for choosing to stay with us! We are glad to hear you enjoyed your time here.

8/10 Bien

Hyesun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de DA le 30 mars 2024
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The natural beauty of the Sedona area is incomparable, the hotel was quiet, scenic and inviting. Definitely a five star stay for our family on this vacation.
Séjour de 5 nuits en mars 2024
Réponse de DA le 30 mars 2024
Thank you for choosing to stay with us! We are glad to hear you enjoyed your time here.

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the kitchen and all the supplies throughout the kitchen provided, along with everything else in unit. Didn’t need anything else. Nice, clean and cozy. Would definitely stay here again and recommend it. Only negative, was the timeshare pressure at check in. Had to say no thank you about 3 times.
Séjour de 3 nuits en mars 2024
Réponse de DA le 30 mars 2024
Thank you for choosing to stay with us! We are glad to hear you enjoyed your time here.

10/10 Excellent

Sean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were really far from the pool so that was a bummer.
Séjour de 1 nuit en mars 2024
Réponse de DA le 30 mars 2024
Thank you for sharing your vacation experience at Hilton Vacation Club Ridge on Sedona.

10/10 Excellent

John

Voyage en groupe, Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Adjacent to the golf course. Very convenient
Séjour de 1 nuit en mars 2024
Réponse de DA le 24 mars 2024
Thank you for staying with us! We hope to see you again soon.

8/10 Bien

Por

Les points forts : Propreté et personnel et service
Staff was great. Area quiet and clean.
Séjour de 4 nuits en janvier 2024
Réponse de DA le 24 mars 2024
Thank you for staying with us! We hope to see you again soon.

8/10 Bien

Jeffrey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
We enjoyed our stay here for three weeks. It was nice to have a kitchen to use! We didn't get full use of the dishwasher as it was leaking on the floor so we stopped using it after two times. It was nice to have a balcony. You could hear people coming and going at all hours in the next room, but that was okay. The bed was comfy, although we requested flatter pillows and there were none. The puffy ones are hard on a bad neck! The bathroom was a nice big size with lots of counter space. The shower was nice and big, but the shower head had a loud squeal. But, overall, we had a nice stay at the Hilton and would go back again!
Séjour de 21 nuits en février 2024
Réponse de KGibson le 21 mars 2024
There is no greater compliment for us to receive than a guest who wishes to return. Thank you for sharing your vacation experience at Hilton Vacation Club Ridge on Sedona and we hope to welcome you home for your next Sedona getaway!

8/10 Bien

Harold

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great concierge, wonderful apartment. Wish we had stayed here longer.
Séjour de 2 nuits en mars 2024
Réponse de DA le 19 mars 2024
Thank you for your feedback, we greatly appreciate it and hope to have you back soon.

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location.
Séjour de 4 nuits en mars 2024
Réponse de DA le 16 mars 2024
Thank you for your feedback, we greatly appreciate it and hope to have you back soon.

8/10 Bien

Jo-Anne

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Liked our studio unit and location, sunny balcony
Séjour de 21 nuits en février 2024
Réponse de DA le 16 mars 2024
Thank you for your feedback, we greatly appreciate it and hope to have you back soon.

8/10 Bien

Karin

Voyage en couple
Les points forts : Propreté
While the room is dated it was very very clean. When we arrived at 4 our room was not ready so we had to wait over 30 mins. It is a Timeshare (we didn’t know that) and the concierges were friendly vultures trying to get us to sign up for a 90 minute sales pitch. Pool areas were lovely. And you cannot beat the views.
Séjour de 4 nuits en mars 2024
Réponse de DA le 16 mars 2024
Thank you for your feedback, we greatly appreciate it.

4/10 Médiocre

Armen, La Crescenta

Voyage en famille
Les points faibles : Propreté
Just what we expected from Hilton Vacation Club: outdated rooms and everything was dirty. The staff at check-in was great, but then we got to the rooms and it smelled like old food from the people before us, there were used toothpicks on the floor, and the shampoo in the shower was missing the pump so it couldn't even be used. The only positive was the beautiful golf course surrounding the property and some of the best golf we've ever played, but we can play without staying here next time.
Séjour de 2 nuits en mars 2024
Réponse de KGibson le 11 mars 2024
Thank you for taking the time to share your experience at Hilton Vacation Club Ridge on Sedona. We are currently in the process of making improvements to our rooms and have plans for renovations starting later in 2024. This process will take several years to complete, but we are looking forward to making these upgrades for our guests. Thank you again for your time.

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property and a beautiful area
Séjour de 2 nuits en mars 2024
Réponse de DA le 10 mars 2024
Thank you for the feedback. We are so glad to hear you enjoyed our accommodations. See you next time!