Avis
7,4
Bien
7,6/10
Propreté
7,6/10
Personnel et service
7,0/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
3 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Safe Travels, le 3 août 2023
Jean,Thank you for taking the time to rate Warwick Seattle following your recent experience with us. We appreciate all feedback from our amazing guests, and can see by your perfect rating that you had a fantastic stay. We would love to welcome you back next time you are in Seattle!
6/10 Satisfaisant
Martine
Voyage en couple
5 juil. 2022
Les points forts : Propreté
Martine
Séjour de 2 nuits en juin 2022
10/10 Excellent
Justin
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Justin
Séjour de 1 nuit en mai 2024
Réponse de Romain Chan - General Manager le 22 mai 2024
Dear Justin,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 Excellent
Larron
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Larron
Séjour de 2 nuits en mai 2024
Réponse de Romain Chan - General Manager le 21 mai 2024
Dear Larron,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
8/10 Bien
Anup
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anup
Séjour de 3 nuits en mai 2024
Réponse de Romain Chan - General Manager le 20 mai 2024
Dear Anup,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 Excellent
Deonna
Voyage en famille avec de jeunes enfants
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deonna
Séjour de 1 nuit en mai 2024
Réponse de Romain Chan - General Manager le 19 mai 2024
Dear Deonna,Thank you for your wonderful feedback! We're thrilled to hear that our early check-in and friendly staff made your stay enjoyable. We look forward to welcoming you back soon.
10/10 Excellent
Alejandrina
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alejandrina
Séjour de 1 nuit en mai 2024
Réponse de Romain Chan - General Manager le 16 mai 2024
Dear Alejandrina,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 Excellent
Brianna
Voyage en famille avec de jeunes enfants, Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brianna
Séjour de 1 nuit en mai 2024
Réponse de Romain Chan - General Manager le 14 mai 2024
Dear Brianna,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
4/10 Médiocre
Bevan
Voyage en groupe, Voyage en couple
13 mai 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Bevan
Séjour de 1 nuit en mai 2024
Réponse de Romain Chan - General Manager le 13 mai 2024
Dear Bevan,I sincerely apologize for the inconvenience caused by the air conditioning issue during your stay. Rest assured, we have promptly addressed and resolved the issue to ensure your comfort in the future.Thank you for bringing this to our attention, and we hope to welcome you back for a much improved experience.
4/10 Médiocre
Salma
Voyage en famille
12 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Salma
Séjour de 1 nuit en mai 2024
Réponse de Romain Chan - General Manager le 13 mai 2024
Dear Salma,I sincerely apologize for the unacceptable experience you encountered during your stay. Your safety and comfort are our top priorities, and we are addressing this matter urgently. Rest assured, we have robust security measures in place and are taking immediate steps to ensure incidents like these do not occur again.Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in our hotel.
6/10 Satisfaisant
Maria
12 mai 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en mai 2024
Réponse de Romain Chan - General Manager le 13 mai 2024
Dear Maria,Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.
8/10 Bien
adrian
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, équipements
adrian
Séjour de 3 nuits en mai 2024
Réponse de Romain Chan - General Manager le 9 mai 2024
Dear Adrian,Thank you for choosing to stay with us at [Hotel Name]. We are delighted to hear that you enjoyed your experience with us. Our team takes great pride in providing exceptional service, and it means the world to us to receive such positive feedback. We truly appreciate your recommendation and hope to welcome you back soon.
10/10 Excellent
Randall, Winlock
6 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Randall
Séjour de 2 nuits en avril 2024
Réponse de Romain Chan - General Manager le 6 mai 2024
Dear Randall,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
8/10 Bien
Michael
Voyage en groupe
6 mai 2024
Les points forts : Propreté et personnel et service
Michael
Séjour de 1 nuit en mai 2024
Réponse de Romain Chan - General Manager le 9 mai 2024
Thank you for choosing to stay with us at Warwick Seattle. We're thrilled to hear that you enjoyed our spacious rooms and had a pleasant experience overall. Your feedback regarding updates is valuable to us, and we'll certainly take it into consideration. We hope to welcome you back soon for another enjoyable stay.
10/10 Excellent
BRUNO
Voyage en famille
5 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
BRUNO
Séjour de 1 nuit en mars 2024
Réponse de Romain Chan - General Manager le 7 mai 2024
DearThank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon. Bruno,
10/10 Excellent
Miguel
5 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Miguel
Séjour de 1 nuit en avril 2024
Réponse de Romain Chan le 6 mai 2024
Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 Excellent
José Ramon
Voyage en famille
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
José Ramon
Séjour de 3 nuits en avril 2024
Réponse de Romain Chan - General Manager le 4 mai 2024
Dear Jose,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 Excellent
celestino
Voyage en famille avec de jeunes enfants
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
celestino
Séjour de 2 nuits en avril 2024
Réponse de Romain Chan - General Manager le 2 mai 2024
Dear Celestino,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
6/10 Satisfaisant
Micah
Voyage en couple
2 mai 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Micah
Séjour de 2 nuits en avril 2024
Réponse de Romain Chan - General Manager le 2 mai 2024
Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.
6/10 Satisfaisant
Frederick, San Diego
Voyage en couple
1 mai 2024
Les points forts : Propreté et personnel et service
Frederick
Séjour de 1 nuit en avril 2024
Réponse de Romain Chan - General Manager le 1 mai 2024
Dear Frederick,I apologize for the inconvenience during your stay. Although the room was decent, I regret that the bathroom faucet was broken. We're addressing the issue promptly to ensure a better experience for future guests. Thank you for bringing it to our attention.
6/10 Satisfaisant
Lee
1 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Lee
Séjour de 3 nuits en avril 2024
Réponse de Romain Chan - General Manager le 2 mai 2024
Dear Lee,Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.
6/10 Satisfaisant
Juen
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Juen
Séjour de 3 nuits en avril 2024
Réponse de Romain Chan - General Manager le 30 avr. 2024
Dear Juan,Thank you for your kind words about your stay with us. We're delighted to hear that everything met your expectations.We apologize for the brief power cut experienced during your visit. Your comfort is our priority, and we appreciate your understanding.
10/10 Excellent
Mary
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mary
Séjour de 1 nuit en avril 2024
Réponse de Romain Chan - General Manager le 30 avr. 2024
Dear Mary,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
6/10 Satisfaisant
Sarah
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en mars 2024
Réponse de Romain Chan - General Manager le 16 mai 2024
Dear Sarah,Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.
10/10 Excellent
Addyson
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Addyson
Séjour de 2 nuits en février 2024
Réponse de Romain Chan - General Manager le 23 avr. 2024
Dear Addyson,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 Excellent
Whitman
Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Whitman
Séjour de 2 nuits en avril 2024
Réponse de Romain Chan - General Manager le 22 avr. 2024
Dear Whitman,Thank you so much for your kind words about our staff! We're thrilled to hear that you found them friendly and helpful during your stay. We apologize for any confusion regarding the breakfast menu, and we appreciate your feedback. We'll definitely look into making it clearer for our guests in the future. Despite the mix-up, we're glad you enjoyed the delicious food! We hope to welcome you back soon for another wonderful stay.
8/10 Bien
Allison, East Wenatchee
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Allison
Séjour de 2 nuits en avril 2024
Réponse de Romain Chan - General Manager le 23 avr. 2024
Dear Allison,Thank you sincerely for sharing your positive feedback regarding your experience at our hotel. We're delighted to learn that your stay was enjoyable and that our services lived up to your expectations. Your feedback is immensely valuable to us, serving as encouragement for our team to consistently provide outstanding experiences for all our guests. We eagerly anticipate the opportunity to welcome you back soon, with the hope of earning a 5 out of 5 review.
10/10 Excellent
Joey
22 avr. 2024
Joey
Séjour de 3 nuits en avril 2024
Réponse de Romain Chan - General Manager le 13 mai 2024
Dear Joey,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 Excellent
Molly
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Molly
Séjour de 3 nuits en avril 2024
Réponse de Romain Chan le 13 mai 2024
Dear Molly,Dear Joey,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 Excellent
Billy
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Billy
Séjour de 4 nuits en avril 2024
Réponse de Romain Chan - General Manager le 21 avr. 2024
Dear Bill,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 Excellent
Austin
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Austin
Séjour de 2 nuits en avril 2024
Réponse de Romain Chan - General Manager le 21 avr. 2024
Dear Austin,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 Excellent
Chien Kou
Voyage en famille
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chien Kou
Séjour de 1 nuit en avril 2024
Réponse de Romain Chan - General Manager le 21 avr. 2024
Dear Chien Lou,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
6/10 Satisfaisant
Elizabeth, Downey
Voyage en famille
19 avr. 2024
Les points forts : Propreté
Elizabeth
Séjour de 3 nuits en avril 2024
Réponse de Romain Chan - General Manager le 21 avr. 2024
Dear Elizabeth,Dear Elizabeth,We sincerely apologize for any shortcomings you may have experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret if we fell short of your expectations. Please know that we are committed to addressing any issues to ensure a more enjoyable experience in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a flawless stay.
10/10 Excellent
Deni
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deni
Séjour de 2 nuits en avril 2024
Réponse de Romain Chan - General Manager le 21 avr. 2024
Dear Deni,Thank you so much for taking the time to share your positive rating about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 Excellent
James
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 7 nuits en avril 2024
Réponse de Romain Chan - General Manager le 9 mai 2024
Dear James,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 Excellent
James
Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en mars 2024
Réponse de Romain Chan - General Manager le 18 avr. 2024
Dear James,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
6/10 Satisfaisant
pavan
Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
pavan
Séjour de 4 nuits en avril 2024
Réponse de Romain Chan - General Manager le 17 avr. 2024
Dear Pavan,I sincerely apologize for the disappointing experience you had with our continental breakfast and restaurant service during your recent stay. Your feedback is invaluable, and we are taking immediate steps to address the quality and quantity issues you encountered. Please know that this does not reflect our standard of service, and we are committed to ensuring a better experience for you in the future. I am glad to hear that our front desk staff met your expectations, and I hope we have the opportunity to welcome you back for a more enjoyable stay.
2/10 Horrible
Jessica
Voyage en famille
17 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 2 nuits en avril 2024
Réponse de Romain Chan - General Manager le 17 avr. 2024
Dear Jessica,I apologize for the subpar experience you had during your stay with us. Your feedback regarding the condition of our hotel, noise disturbances, and room amenities is deeply concerning. Please know that we take your comments seriously and are actively working to address these issues. We strive to provide a comfortable and enjoyable stay for all our guests, and your feedback helps us in our continuous improvement efforts. We hope for the opportunity to regain your trust and welcome you back for a much-improved experience in the future.
10/10 Excellent
Justine
16 avr. 2024
Justine
Séjour de 1 nuit en avril 2024
Réponse de Romain Chan - General Manager le 6 mai 2024
Dear Justine,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 Excellent
Akshay
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Akshay
Séjour de 1 nuit en février 2024
Réponse de Romain Chan - General Manager le 16 avr. 2024
Dear Akshay,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
8/10 Bien
Bill
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bill
Séjour de 3 nuits en avril 2024
Réponse de Romain Chan - General Manager le 15 avr. 2024
Dear Bill,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
6/10 Satisfaisant
Chevhaun
15 avr. 2024
Les points faibles : Propreté
Chevhaun
Séjour de 2 nuits en avril 2024
Réponse de Romain Chan - General Manager le 16 avr. 2024
Dear Chevhaun,Dear [Guest],Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.
8/10 Bien
DAICHI
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
DAICHI
Séjour de 3 nuits en avril 2024
Réponse de Romain Chan - General Manager le 16 avr. 2024
Dear Daichi,Dear [Guest],Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.
2/10 Horrible
Daniel
Voyage en famille avec de jeunes enfants, Voyage en famille
15 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en avril 2024
Réponse de Romain Chan - General Manager le 15 avr. 2024
Dear Daniel,I extend my sincerest apologies for the unsatisfactory experience you encountered during your recent stay with us. It deeply concerns us to hear that the room provided did not meet your expectations, particularly after paying for an executive room.We take cleanliness and comfort seriously, and it is disheartening to learn that the condition of your room fell short of our usual standards. Your feedback regarding the cleanliness and overall condition of the hotel is invaluable to us, and we are committed to addressing these issues promptly to prevent similar occurrences in the future.Please know that your comfort and satisfaction are our top priorities, and we are genuinely sorry for any inconvenience or disappointment caused. We value your patronage and hope for the opportunity to regain your trust and provide you with the exceptional experience you deserve.Thank you for bringing these concerns to our attention.
10/10 Excellent
Tauave, Puyallup
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tauave
Séjour de 2 nuits en avril 2024
Réponse de Romain Chan - General Manager le 13 avr. 2024
Dear Tauave,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.
10/10 Excellent
Bonnie
Voyage en couple
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bonnie
Séjour de 2 nuits en février 2024
Réponse de Romain Chan - General Manager le 11 avr. 2024
Dear Bonnie,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us. We are thrilled to hear that you enjoyed your experience at our hotel.It was our pleasure to host you, and we're delighted to know that you had a positive and enjoyable stay. Your kind words mean the world to us and serve as a great motivation for our team to continue providing exceptional service to all our guests.We hope to have the pleasure of welcoming you back soon for another memorable stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
10/10 Excellent
Jaden
Voyage en famille avec de jeunes enfants, Voyage en groupe
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jaden
Séjour de 1 nuit en avril 2024
Réponse de Romain Chan - General Manager le 11 avr. 2024
Dear Jaden,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us. We are thrilled to hear that you enjoyed your experience at our hotel.It was our pleasure to host you, and we're delighted to know that you had a positive and enjoyable stay. Your kind words mean the world to us and serve as a great motivation for our team to continue providing exceptional service to all our guests.We hope to have the pleasure of welcoming you back soon for another memorable stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
10/10 Excellent
Laura, North Vancouver
Voyage en famille, Voyage en groupe
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 1 nuit en avril 2024
Réponse de Romain Chan - General Manager le 11 avr. 2024
Thank you sincerely for sharing your wonderful feedback on your recent stay with us. We're thrilled to learn that you had an enjoyable experience at our hotel. In response to your comments on breakfast service, we've expanded our team to ensure prompt and attentive service in our restaurant.Hosting you was a pleasure, and we're delighted to hear about your positive experience. Your kind words are incredibly motivating for our team, spurring us on to maintain our commitment to exceptional service for all our guests.Dear Laura,We look forward to the opportunity to welcome you back soon for another memorable stay. Should you have any further requests or preferences to enhance your next visit, please feel free to reach out.
6/10 Satisfaisant
Gisela
10 avr. 2024
Gisela
Séjour de 1 nuit en avril 2024
Réponse de Romain Chan - General Manager le 30 avr. 2024
Dear Gisela,Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.
6/10 Satisfaisant
Shayne
Voyage en famille
10 avr. 2024
Les points forts : Propreté et personnel et service
Shayne
Séjour de 2 nuits en mars 2024
Réponse de Romain Chan - General Manager le 10 avr. 2024
Dear Shayne,Thank you for your kind words regarding the cleanliness of our hotel. We are delighted to hear that you found your accommodations to be satisfactory.However, we regret to learn of the inconvenience you experienced due to the lack of hot water in your room in the morning. Please accept our sincere apologies for this issue. We understand the importance of having access to hot water, especially during your stay, and we are truly sorry for any disruption this may have caused to your comfort.Rest assured, our team is currently investigating the matter to identify the root cause and take appropriate measures to prevent its recurrence. Your feedback is invaluable to us in our continuous efforts to improve our services and ensure that all our guests have a seamless and enjoyable stay.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more pleasant experience.