Vue depuis l’hébergement

Avis sur Warwick Seattle

3.5 out of 5
Warwick Seattle
401 Lenora St, Seattle, WA

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 611 avis sur 1839." "
Note des voyageurs de 8 (Bien), d’après 498 avis sur 1839." "
Note des voyageurs de 6 (Satisfaisant), d’après 344 avis sur 1839." "
Note des voyageurs de 4 (Médiocre), d’après 237 avis sur 1839." "
Note des voyageurs de 2 (Horrible), d’après 149 avis sur 1839." "

7,6/10

Propreté

7,6/10

Personnel et service

7,0/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

Jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Safe Travels, le 3 août 2023
Jean,Thank you for taking the time to rate Warwick Seattle following your recent experience with us. We appreciate all feedback from our amazing guests, and can see by your perfect rating that you had a fantastic stay. We would love to welcome you back next time you are in Seattle!

6/10 Satisfaisant

Martine

Voyage en couple
Les points forts : Propreté
Aucunement impressionné par cet hôtel.
Séjour de 2 nuits en juin 2022

10/10 Excellent

Justin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Romain Chan - General Manager le 22 mai 2024
Dear Justin,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Larron

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was close to the waterfront and Pike Market
Séjour de 2 nuits en mai 2024
Réponse de Romain Chan - General Manager le 21 mai 2024
Dear Larron,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

8/10 Bien

Anup

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
warm
Séjour de 3 nuits en mai 2024
Réponse de Romain Chan - General Manager le 20 mai 2024
Dear Anup,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Deonna

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel allowed us to check in 5 hours early. Extremely friendly staff.
Séjour de 1 nuit en mai 2024
Réponse de Romain Chan - General Manager le 19 mai 2024
Dear Deonna,Thank you for your wonderful feedback! We're thrilled to hear that our early check-in and friendly staff made your stay enjoyable. We look forward to welcoming you back soon.

10/10 Excellent

Alejandrina

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location and friendly staff
Séjour de 1 nuit en mai 2024
Réponse de Romain Chan - General Manager le 16 mai 2024
Dear Alejandrina,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Brianna

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice views, amenities open early. No microwavw in unit so one was brought to me. Very cool place.
Séjour de 1 nuit en mai 2024
Réponse de Romain Chan - General Manager le 14 mai 2024
Dear Brianna,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

4/10 Médiocre

Bevan

Voyage en groupe, Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Air conditioning was not working. Called twice during our stay and nothing was done about it.
Séjour de 1 nuit en mai 2024
Réponse de Romain Chan - General Manager le 13 mai 2024
Dear Bevan,I sincerely apologize for the inconvenience caused by the air conditioning issue during your stay. Rest assured, we have promptly addressed and resolved the issue to ensure your comfort in the future.Thank you for bringing this to our attention, and we hope to welcome you back for a much improved experience.

4/10 Médiocre

Salma

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Was encountered with a dirty room. Dirty bandaids on the floor. Homeless man on the entrance steps inserting needle on his arm as we were trying to enter. Very unsafe.
Séjour de 1 nuit en mai 2024
Réponse de Romain Chan - General Manager le 13 mai 2024
Dear Salma,I sincerely apologize for the unacceptable experience you encountered during your stay. Your safety and comfort are our top priorities, and we are addressing this matter urgently. Rest assured, we have robust security measures in place and are taking immediate steps to ensure incidents like these do not occur again.Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in our hotel.

6/10 Satisfaisant

Maria

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Romain Chan - General Manager le 13 mai 2024
Dear Maria,Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.

8/10 Bien

adrian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Great for an older hotel. All staff were very friendly and exceptionally helpful. Would recommend
Séjour de 3 nuits en mai 2024
Réponse de Romain Chan - General Manager le 9 mai 2024
Dear Adrian,Thank you for choosing to stay with us at [Hotel Name]. We are delighted to hear that you enjoyed your experience with us. Our team takes great pride in providing exceptional service, and it means the world to us to receive such positive feedback. We truly appreciate your recommendation and hope to welcome you back soon.

10/10 Excellent

Randall, Winlock

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was very good. The breakfast was very good too. You could choose anything on the menu.
Séjour de 2 nuits en avril 2024
Réponse de Romain Chan - General Manager le 6 mai 2024
Dear Randall,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

8/10 Bien

Michael

Voyage en groupe
Les points forts : Propreté et personnel et service
Nice hotel good size rooms. Needs an update soon.
Séjour de 1 nuit en mai 2024
Réponse de Romain Chan - General Manager le 9 mai 2024
Thank you for choosing to stay with us at Warwick Seattle. We're thrilled to hear that you enjoyed our spacious rooms and had a pleasant experience overall. Your feedback regarding updates is valuable to us, and we'll certainly take it into consideration. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

BRUNO

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Z
Séjour de 1 nuit en mars 2024
Réponse de Romain Chan - General Manager le 7 mai 2024
DearThank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon. Bruno,

10/10 Excellent

Miguel

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Romain Chan le 6 mai 2024
Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

José Ramon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelente
Séjour de 3 nuits en avril 2024
Réponse de Romain Chan - General Manager le 4 mai 2024
Dear Jose,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

celestino

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff
Séjour de 2 nuits en avril 2024
Réponse de Romain Chan - General Manager le 2 mai 2024
Dear Celestino,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

6/10 Satisfaisant

Micah

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
Room wasn’t up to the standard of what I was paying for but the staff was excellent
Séjour de 2 nuits en avril 2024
Réponse de Romain Chan - General Manager le 2 mai 2024
Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.

6/10 Satisfaisant

Frederick, San Diego

Voyage en couple
Les points forts : Propreté et personnel et service
Room was decent. Bathroom water faucet was broken. Staff pk
Séjour de 1 nuit en avril 2024
Réponse de Romain Chan - General Manager le 1 mai 2024
Dear Frederick,I apologize for the inconvenience during your stay. Although the room was decent, I regret that the bathroom faucet was broken. We're addressing the issue promptly to ensure a better experience for future guests. Thank you for bringing it to our attention.

6/10 Satisfaisant

Lee

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Romain Chan - General Manager le 2 mai 2024
Dear Lee,Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.

6/10 Satisfaisant

Juen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Everything was great but the first morning our light didn’t work for a few hours. When I got back later on the day it was fixed
Séjour de 3 nuits en avril 2024
Réponse de Romain Chan - General Manager le 30 avr. 2024
Dear Juan,Thank you for your kind words about your stay with us. We're delighted to hear that everything met your expectations.We apologize for the brief power cut experienced during your visit. Your comfort is our priority, and we appreciate your understanding.

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Romain Chan - General Manager le 30 avr. 2024
Dear Mary,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

6/10 Satisfaisant

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Romain Chan - General Manager le 16 mai 2024
Dear Sarah,Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.

10/10 Excellent

Addyson

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
lovely food
Séjour de 2 nuits en février 2024
Réponse de Romain Chan - General Manager le 23 avr. 2024
Dear Addyson,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Whitman

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and helpful staff. Only complaint was the breakfast included was somewhat contradicting. It only included 1 item on the menu. Didn't realize that until after ordering other items, but the food did taste delicious!!
Séjour de 2 nuits en avril 2024
Réponse de Romain Chan - General Manager le 22 avr. 2024
Dear Whitman,Thank you so much for your kind words about our staff! We're thrilled to hear that you found them friendly and helpful during your stay. We apologize for any confusion regarding the breakfast menu, and we appreciate your feedback. We'll definitely look into making it clearer for our guests in the future. Despite the mix-up, we're glad you enjoyed the delicious food! We hope to welcome you back soon for another wonderful stay.

8/10 Bien

Allison, East Wenatchee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Romain Chan - General Manager le 23 avr. 2024
Dear Allison,Thank you sincerely for sharing your positive feedback regarding your experience at our hotel. We're delighted to learn that your stay was enjoyable and that our services lived up to your expectations. Your feedback is immensely valuable to us, serving as encouragement for our team to consistently provide outstanding experiences for all our guests. We eagerly anticipate the opportunity to welcome you back soon, with the hope of earning a 5 out of 5 review.

10/10 Excellent

Joey

Séjour de 3 nuits en avril 2024
Réponse de Romain Chan - General Manager le 13 mai 2024
Dear Joey,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Molly

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Romain Chan le 13 mai 2024
Dear Molly,Dear Joey,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Billy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would love to visit Seattle again soon and Warwick Hotel would be a place for me to stay :)
Séjour de 4 nuits en avril 2024
Réponse de Romain Chan - General Manager le 21 avr. 2024
Dear Bill,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Austin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location in the heart of downtown Seattle. The hotel has a parking lot located right next to it, which is very convenient.
Séjour de 2 nuits en avril 2024
Réponse de Romain Chan - General Manager le 21 avr. 2024
Dear Austin,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Chien Kou

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff went over the rules to accommodate me with early show ups and able to secure the 2nd room directly across from mine. Kudos to the staff and made my day.
Séjour de 1 nuit en avril 2024
Réponse de Romain Chan - General Manager le 21 avr. 2024
Dear Chien Lou,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

6/10 Satisfaisant

Elizabeth, Downey

Voyage en famille
Les points forts : Propreté
walking distance to most attractions
Séjour de 3 nuits en avril 2024
Réponse de Romain Chan - General Manager le 21 avr. 2024
Dear Elizabeth,Dear Elizabeth,We sincerely apologize for any shortcomings you may have experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret if we fell short of your expectations. Please know that we are committed to addressing any issues to ensure a more enjoyable experience in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a flawless stay.

10/10 Excellent

Deni

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Romain Chan - General Manager le 21 avr. 2024
Dear Deni,Thank you so much for taking the time to share your positive rating about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Romain Chan - General Manager le 9 mai 2024
Dear James,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay!
Séjour de 1 nuit en mars 2024
Réponse de Romain Chan - General Manager le 18 avr. 2024
Dear James,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

6/10 Satisfaisant

pavan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
the continental breakfast that was included was poor in quality and quantity. you might as well pay for the room without breakfast and go eat elsewhere. Even the staff & service at the restaurant was terrible. the front desk staff and service were all great.
Séjour de 4 nuits en avril 2024
Réponse de Romain Chan - General Manager le 17 avr. 2024
Dear Pavan,I sincerely apologize for the disappointing experience you had with our continental breakfast and restaurant service during your recent stay. Your feedback is invaluable, and we are taking immediate steps to address the quality and quantity issues you encountered. Please know that this does not reflect our standard of service, and we are committed to ensuring a better experience for you in the future. I am glad to hear that our front desk staff met your expectations, and I hope we have the opportunity to welcome you back for a more enjoyable stay.

2/10 Horrible

Jessica

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is old, the area surrounding it is not the best. Very loud noise at night, weird drop ceilings in bathroom, linens are rough and old, smells like smoke. The list is long
Séjour de 2 nuits en avril 2024
Réponse de Romain Chan - General Manager le 17 avr. 2024
Dear Jessica,I apologize for the subpar experience you had during your stay with us. Your feedback regarding the condition of our hotel, noise disturbances, and room amenities is deeply concerning. Please know that we take your comments seriously and are actively working to address these issues. We strive to provide a comfortable and enjoyable stay for all our guests, and your feedback helps us in our continuous improvement efforts. We hope for the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 Excellent

Justine

Séjour de 1 nuit en avril 2024
Réponse de Romain Chan - General Manager le 6 mai 2024
Dear Justine,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Akshay

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hygiene and comfort
Séjour de 1 nuit en février 2024
Réponse de Romain Chan - General Manager le 16 avr. 2024
Dear Akshay,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

8/10 Bien

Bill

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient to heart of the city, but quiet inside. I'd recommend it to others.
Séjour de 3 nuits en avril 2024
Réponse de Romain Chan - General Manager le 15 avr. 2024
Dear Bill,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

6/10 Satisfaisant

Chevhaun

Les points faibles : Propreté
Séjour de 2 nuits en avril 2024
Réponse de Romain Chan - General Manager le 16 avr. 2024
Dear Chevhaun,Dear [Guest],Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.

8/10 Bien

DAICHI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Romain Chan - General Manager le 16 avr. 2024
Dear Daichi,Dear [Guest],Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.

2/10 Horrible

Daniel

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I paid for an executive room, but did not get one. The hotel is dirty and rough. Looks like it hasn’t been vacuumed in weeks. Dingy, dirty overpriced and loud. I was very disappointed.
Séjour de 1 nuit en avril 2024
Réponse de Romain Chan - General Manager le 15 avr. 2024
Dear Daniel,I extend my sincerest apologies for the unsatisfactory experience you encountered during your recent stay with us. It deeply concerns us to hear that the room provided did not meet your expectations, particularly after paying for an executive room.We take cleanliness and comfort seriously, and it is disheartening to learn that the condition of your room fell short of our usual standards. Your feedback regarding the cleanliness and overall condition of the hotel is invaluable to us, and we are committed to addressing these issues promptly to prevent similar occurrences in the future.Please know that your comfort and satisfaction are our top priorities, and we are genuinely sorry for any inconvenience or disappointment caused. We value your patronage and hope for the opportunity to regain your trust and provide you with the exceptional experience you deserve.Thank you for bringing these concerns to our attention.

10/10 Excellent

Tauave, Puyallup

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love this place
Séjour de 2 nuits en avril 2024
Réponse de Romain Chan - General Manager le 13 avr. 2024
Dear Tauave,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Bonnie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice place to stay for the price , very walkable to sites and amenities
Séjour de 2 nuits en février 2024
Réponse de Romain Chan - General Manager le 11 avr. 2024
Dear Bonnie,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us. We are thrilled to hear that you enjoyed your experience at our hotel.It was our pleasure to host you, and we're delighted to know that you had a positive and enjoyable stay. Your kind words mean the world to us and serve as a great motivation for our team to continue providing exceptional service to all our guests.We hope to have the pleasure of welcoming you back soon for another memorable stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Jaden

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love it here this was the second time staying at this hotel and myself and my son cannot wait to go back! Definitely making my membership with this company as the service is always welcoming, and the facilities and rooms are super clean. The food is a great price and good quality to! It is in the heart of downtown Seattle with shopping just around the corner, and Pike Place is a walkable distance.
Séjour de 1 nuit en avril 2024
Réponse de Romain Chan - General Manager le 11 avr. 2024
Dear Jaden,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us. We are thrilled to hear that you enjoyed your experience at our hotel.It was our pleasure to host you, and we're delighted to know that you had a positive and enjoyable stay. Your kind words mean the world to us and serve as a great motivation for our team to continue providing exceptional service to all our guests.We hope to have the pleasure of welcoming you back soon for another memorable stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Laura, North Vancouver

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was good. I travelled with another two couples and the last couple were placed two times in rooms that were already occupied. They almost got late to the concert we were attending because of that inconvenience. At the end they were placed in a huge and beautiful suite because they weren’t more rooms available. Service at breakfast at the restaurant was a chaos. Not enough staff
Séjour de 1 nuit en avril 2024
Réponse de Romain Chan - General Manager le 11 avr. 2024
Thank you sincerely for sharing your wonderful feedback on your recent stay with us. We're thrilled to learn that you had an enjoyable experience at our hotel. In response to your comments on breakfast service, we've expanded our team to ensure prompt and attentive service in our restaurant.Hosting you was a pleasure, and we're delighted to hear about your positive experience. Your kind words are incredibly motivating for our team, spurring us on to maintain our commitment to exceptional service for all our guests.Dear Laura,We look forward to the opportunity to welcome you back soon for another memorable stay. Should you have any further requests or preferences to enhance your next visit, please feel free to reach out.

6/10 Satisfaisant

Gisela

Séjour de 1 nuit en avril 2024
Réponse de Romain Chan - General Manager le 30 avr. 2024
Dear Gisela,Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.

6/10 Satisfaisant

Shayne

Voyage en famille
Les points forts : Propreté et personnel et service
Easy access to all downtown attractions. Easy parking and access to hotel, clean rooms. Wasn’t impressed by the lack of hot water in mornings. Hot water can be limited when hotel busy. Hotel parking is stairs only, no elevator. Picture of hotel pool on Expedia makes the pool look big. Pool is small and hot tub is really small.
Séjour de 2 nuits en mars 2024
Réponse de Romain Chan - General Manager le 10 avr. 2024
Dear Shayne,Thank you for your kind words regarding the cleanliness of our hotel. We are delighted to hear that you found your accommodations to be satisfactory.However, we regret to learn of the inconvenience you experienced due to the lack of hot water in your room in the morning. Please accept our sincere apologies for this issue. We understand the importance of having access to hot water, especially during your stay, and we are truly sorry for any disruption this may have caused to your comfort.Rest assured, our team is currently investigating the matter to identify the root cause and take appropriate measures to prevent its recurrence. Your feedback is invaluable to us in our continuous efforts to improve our services and ensure that all our guests have a seamless and enjoyable stay.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more pleasant experience.