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Avis sur Staypineapple, University Inn, University District Seattle

2.5 out of 5
Staypineapple, University Inn, University District Seattle
4140 Roosevelt Way Ne, Seattle, WA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 655 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 229 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 61 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 33 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 25 avis sur 1003." "

9,4/10

Propreté

9,4/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Maslin

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Inside of the hotel was very cute. I liked the inside of the room, the pineapple theme is very cool. Bathroom super nice and the best was very comfy. The little balcony attached to our room was very dirty looking and was locked so we couldn’t go out there. At night we had people yelling and running down our hallway at 10:30pm. It went on for some time, they were very loud. Not sure what that was all about. Sounded like college kids. They do have hidden fees when you check in so just beware of that. Overall a decent hotel. Would probably go down the road to there sister hotel in the Watertown building and stay there instead of this building.
Séjour de 1 nuit en mai 2024
Réponse de Head Pineapple le 29 mai 2024
Thank you for appreciating the charming pineapple theme and enjoying the comfortable amenities of our hotel. We're glad to hear that the bathroom met your expectations and that you found the bed to be very comfortable.We apologize for the inconvenience you faced with the balcony and the disturbance during the night caused by other guests. We understand how important a restful environment is, and we will look into these incidents further.We appreciate your candid review and are glad to hear that you would consider our sister hotel, the Watertown, for your future stay. Warm regards,Rye C-BGeneral Manager

8/10 Bien

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and quiet.
Séjour de 1 nuit en mai 2024
Réponse de Head Pineapple le 29 mai 2024
We're glad to hear that you found our hotel to be very clean and quiet. Providing a peaceful environment and maintaining high standards of cleanliness is important to us. Thank you for your feedback, and we look forward to your next visit.Sincerely,Rye C-BGeneral Manager

10/10 Excellent

Dina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay! Convenient, staff was friendly, clean, comfortable bed. Love the restaurant on site!
Séjour de 1 nuit en mai 2024
Réponse de Head Pineapple le 28 mai 2024
Hearing that you had a great stay makes us very happy! We're pleased to hear that you found our location convenient, our staff friendly, and your room clean and comfortable, especially the bed. It's also wonderful to know you enjoyed the on-site restaurant. Your satisfaction is a top priority for us, and we truly appreciate your feedback. We look forward to welcoming you back for another enjoyable stay at Staypineapple!Sincerely,Rye C-BGeneral Manager

10/10 Excellent

Susanne

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Totally catered to make our dogs comfortable. Very clean, staff helpful and friendly. Would recommend!
Séjour de 3 nuits en mai 2024
Réponse de Head Pineapple le 27 mai 2024
We're delighted to know that we succeeded in making your dogs feel comfortable and that the cleanliness of our hotel and the helpfulness and friendliness of our staff added to your positive experience. Pet-friendly hospitality is something we take great pride in. Thank you for your recommendation, and we look forward to welcoming you and your furry friends back to Staypineapple in the future! Sincerely,Rye C-BGeneral Manager

8/10 Bien

Kristin, LaCrosse

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The towels were awesome
Séjour de 2 nuits en mai 2024
Réponse de Head Pineapple le 27 mai 2024
We're thrilled to know you enjoyed the towels! It's often the small details that make a stay more comfortable, and we're glad we got it right with our towel selection. Thank you for sharing your positive experience, and we look forward to offering you the same level of comfort on your next visit with us!Warm regards,Rye C-BGeneral Manager

10/10 Excellent

Olivia

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very friendly helpful staff
Séjour de 1 nuit en mai 2024
Réponse de Head Pineapple le 27 mai 2024
It's fantastic to hear that you found our staff to be very friendly and helpful! Providing excellent customer service is a cornerstone of our philosophy, and we're delighted that our team made a positive impression on your stay. Thank you for your kind words, and we look forward to serving you again soon!Sincerely,Rye C-BGeneral Manager

10/10 Excellent

F, West Bloomfield

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful hotel
Séjour de 2 nuits en mai 2024
Réponse de Head Pineapple le 24 mai 2024
Thank you for your praise! We're so glad to hear you found our hotel wonderful. We strive to provide a memorable experience for our guests, and it's always heartwarming to receive such positive feedback. We look forward to welcoming you back for another great stay in the future!Sincerely,Rye Cook-BiggertGeneral ManagerStaypineapple - University Inn

8/10 Bien

Jyeping

Les points forts : Propreté, personnel et service, équipements
Overall property has improved but still appears old and dated
Séjour de 2 nuits en mai 2024
Réponse de Renae le 24 mai 2024
Thank you for your review and for noticing the improvements we've made. We appreciate your candid feedback regarding the overall appearance of our property. We are continually working on updates and renovations to enhance the guest experience while maintaining the character that makes us unique. We hope to have the opportunity to impress you with more updates on your next visit. Thank you for staying with us at Staypineapple!Warm regards,Renae L.Guest Services Supervisor

8/10 Bien

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Street fair going on during our visit. It was fun wondering through this.
Séjour de 2 nuits en mai 2024
Réponse de Renae le 23 mai 2024
Thank you for the positive 4/5 review! We're thrilled to hear you enjoyed the street fair and had fun exploring during your visit. It's great that the local events added to the enjoyment of your stay. We hope to have the pleasure of hosting you again soon, and perhaps you'll discover even more delightful surprises in the area!Warm regards,Renae L.Guest Services Supervisor

10/10 Excellent

Vaughn

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front desk staff was awesome. Very attentive and professional.
Séjour de 1 nuit en mai 2024
Réponse de Renae le 22 mai 2024
Thank you for the fantastic 5/5 review! We are delighted to hear that our front desk staff made such a great impression with their attentiveness and professionalism. Our team truly appreciates your kind words and we look forward to welcoming you back to Staypineapple for another exceptional experience!Warm regards,Renae L.Guest Services Supervisor

10/10 Excellent

Nalini

Séjour de 2 nuits en mai 2024
Réponse de Renae le 23 mai 2024
Thank you for the perfect 5/5 review! We are overjoyed to know that your stay with us met all your expectations. We strive to make every guest's experience exceptional and your feedback is a wonderful affirmation of our efforts. Looking forward to your next visit to Staypineapple!Warm regards,Renae L.Guest Services Supervisor

10/10 Excellent

Asher

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really friendly staff, clean rooms and lots of amenities nearby
Séjour de 1 nuit en avril 2024
Réponse de Renae le 21 mai 2024
Thank you for the stellar 5/5 review! We're so glad that you found our staff to be friendly and our rooms clean. It's wonderful to know that you enjoyed the amenities nearby as well. We strive to create a welcoming and comfortable environment for our guests, and your positive feedback is a testament to our team's hard work. We hope to see you again soon for another great stay at Staypineapple!Warm regards,Renae L.Guest Services Supervisor

10/10 Excellent

William

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel
Séjour de 1 nuit en mai 2024
Réponse de Head Pineapple le 20 mai 2024
Thank you for your kind remark! We're pleased you enjoyed your stay at the hotel. If there's anything else you'd like to share about your experience or if we can assist you further, please let us know. We hope to welcome you back again soon for another nice stay!Warm regards,Rye C-BGeneral Manager

10/10 Excellent

Angel

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walkable from link and to the ave with convenience stores. The staff were nice and let us do a late checkout. Thank you!
Séjour de 2 nuits en mai 2024
Réponse de Renae le 20 mai 2024
Thank you for the superb 5/5 review! It's great to hear that our location was convenient for your needs and that our staff could accommodate your request for a late checkout. We're committed to making your stay as comfortable as possible. We appreciate your kind words and look forward to welcoming you back to Staypineapple in the future!Warm regards,Renae L.Guest Services Supervisor

4/10 Médiocre

Kayla

Les points forts : Personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Renae le 20 mai 2024
We're genuinely sorry your experience didn't meet your expectations, and we greatly appreciate you taking the time to give us your feedback. We're committed to addressing any issues and hope you'll give us another opportunity to provide you with the high-quality service and accommodations we strive for. Thank you for choosing Staypineapple.Warm regards,Renae L.Guest Services Supervisor

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Renae le 20 mai 2024
Thank you for the exceptional 5/5 review! Your satisfaction is our top priority, and we are thrilled that we were able to meet and exceed your expectations. We’re looking forward to your next visit with us at Staypineapple. Safe travels until then!Warm regards,Renae L.Guest Services Supervisor

10/10 Excellent

Lisa

Voyage en groupe
The bed was so comfortable!!!! The room was nice!
Séjour de 1 nuit en mai 2024
Réponse de Renae le 16 mai 2024
We are thrilled to hear that you found our beds comfortable and enjoyed your stay in our nice room. Thank you for taking the time to share your experience with us! We look forward to welcoming you back for another comfortable stay.Sincerely,Renae L.Guest Services Supervisor

10/10 Excellent

Judy

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff
Séjour de 1 nuit en mai 2024
Réponse de Renae le 14 mai 2024
Thank you for your 5/5 review! We're delighted that our staff made a great impression during your stay. At Staypineapple, we pride ourselves on delivering friendly and attentive service. We look forward to welcoming you back again for another enjoyable visit!Warm regards,Renae L.Guest Services Supervisor

8/10 Bien

Kade

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The location made it easy to get around the UW District. Lots of local restaurants nearby.
Séjour de 1 nuit en mai 2024
Réponse de Head Pineapple le 13 mai 2024
It sounds like you took full advantage of our convenient location in the University of Washington District – that's wonderful! Having a variety of local restaurants nearby is always a bonus, and we're glad it added to your positive experience. We hope the ease of getting around and the local dining options made your stay even more enjoyable, and we look forward to your next visit with us!Warm regards,Rye C-BGeneral Manager

10/10 Excellent

Ghazal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a very great spot with cute hotel decor but our balcony door would not open and our toilet had to be flushed twice to work. Staff were accommodating. Pool was pretty.
Séjour de 2 nuits en mai 2024
Réponse de Head Pineapple le 13 mai 2024
I'm glad to hear you enjoyed the cute hotel décor and found the staff to be accommodating during your stay! I'm sorry to hear about the issues you encountered with the balcony door and the toilet. Your feedback is valuable, it's great to hear that you also enjoyed the pretty pool area. We hope to welcome you back!Sincerely,Rye C-BGeneral Manager

8/10 Bien

Karalyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel!
Séjour de 2 nuits en mai 2024
Réponse de Head Pineapple le 13 mai 2024
Thank you for the kind words! We're glad you enjoyed your Staypineapple experience with us, and we hope to have the opportunity to welcome you back to our hotel in the near future. Have a wonderful day!Best,Rye C-BGeneral Manager

10/10 Excellent

Molly

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very helpful and room was perfect
Séjour de 2 nuits en mai 2024
Réponse de Head Pineapple le 13 mai 2024
Hearing that you found our staff helpful and the room perfect is music to our ears! We take pride in providing excellent service and accommodations, and we're so glad it resonated with you. Thank you for choosing to stay with us, and we look forward to the pleasure of serving you again in the future!Warm regards,Rye C-BGeneral Manager

8/10 Bien

Farideh

Voyage d’affaires
Didn’t seem to be in a safe location
Séjour de 1 nuit en mai 2024
Réponse de Renae le 6 mai 2024
Hi there! Thank you for sharing your feedback with us. We take safety very seriously at Staypineapple, and we assure you that the well-being of our guests is our top priority. If there's anything specific you'd like to address or any concerns you have, please don't hesitate to reach out to us directly. We want to ensure that you have a comfortable and secure stay with us. We appreciate your input and hope to welcome you back for an even better experience in the future.Sincerely,Renae L.Guest Services Supervisor

4/10 Médiocre

JO

The property is dated. I was extremely irritated that when I checked and I had to pay a $20 charge for the luxury of coffee in the room and a bottle of water plus Internet. All I did was sleep there and left early but it’s a mandatory charge, shown in the small print on Expedia site. I could have stayed in a much better hotel for the cost. Upside is the location next to Portage Bay Cafe for wonderful breakfast
Séjour de 1 nuit en mai 2024
Réponse de Renae le 6 mai 2024
We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. We strive to provide a seamless and enjoyable stay for all our guests. We have noted your concerns regarding the additional charges for in-room amenities and will share this with our team for review. We're glad you enjoyed the location next to Portage Bay Cafe for breakfast. We hope to have the opportunity to welcome you back in the future and provide a more positive experience. Thank you for choosing Staypineapple.Warm regards,Renae L.Guest Services Supervisor

10/10 Excellent

Lailee

Les points forts : Équipements
Perfect location between the lite train stop and U Washington campus.
Séjour de 1 nuit en mai 2024
Réponse de Renae le 6 mai 2024
Thank you so much for your five-star review! We are so pleased to hear that our location was perfectly situated for your needs, conveniently between the lite train stop and the University of Washington campus. Our team is delighted that you had a wonderful experience. We're looking forward to hosting you again at Staypineapple for your next visit to the area – whether you're exploring the city or attending events at the university. Safe travels,Renae L.Guest Services Supervisor

10/10 Excellent

Kristine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was efficient and friendly. I was not familiar with this brand and really like it. Lots of thoughtful amenities to make our stay comfortable.
Séjour de 1 nuit en mai 2024
Réponse de Renae L. le 6 mai 2024
Hi Kristine! We are delighted to hear that you enjoyed your stay with us and that our staff left a positive impression on you. We're thrilled to have introduced you to the Staypineapple brand and that you appreciate the thoughtful amenities we offer to make your stay comfortable. Thank you for choosing Staypineapple, and we look forward to welcoming you back again soon!Sincerely,Renae L.Guest Services Supervisor

8/10 Bien

Gary

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Room was small but comfortable.Did not like the resort fee tacked on.
Séjour de 1 nuit en avril 2024
Réponse de Renae L. le 5 mai 2024
Hi Gary! We appreciate your feedback and are delighted to hear that you found our rooms comfortable. We understand your concern about the resort fee and will take this into consideration for future improvements. We hope you had a wonderful stay overall and look forward to welcoming you back to Staypineapple soon!Warm regards,Renae L.Guest Services Supervisor

10/10 Excellent

Gabrielle

Séjour de 2 nuits en mai 2024
Réponse de Head Pineapple le 27 mai 2024
Thank you for choosing to Staypineapple with us at the University Inn! We hope to welcome you back for another 5 Star experience in the future! Warm regards,Rye C-BGenera Manager

8/10 Bien

Paul

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Renae le 4 mai 2024
Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back to Staypineapple soon for another fantastic stay! If there's anything we can do to make your next visit even better, please don't hesitate to let us know. Safe travels,Renae L. Guest Services Supervisor

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Renae le 4 mai 2024
We are thrilled to hear that you had such a wonderful experience at Staypineapple. We appreciate your kind words and are delighted that you enjoyed our guest services. We strive to provide exceptional service to all our guests, and we are so glad that we exceeded your expectations. We look forward to welcoming you back for another fantastic stay! Thank you for choosing Staypineapple.Warm Regards, Renae L.Guest Services Supervisor

10/10 Excellent

Adrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Renae le 2 mai 2024
Thank you for the fantastic 5-star review! We are absolutely thrilled that you had an enjoyable experience with us. It's always heartwarming to receive such positive feedback, and we are grateful for the recognition.We can't wait to welcome you back for another wonderful stay in the future.Warm regards,Renae L.Guest Services Supervisor

10/10 Excellent

William, Piedmont

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Renae le 30 avr. 2024
Thank you for your excellent 5-star review! We're delighted that you had a wonderful experience with us. It's our goal to ensure every guest feels welcome and comfortable, and your feedback is a testament to our team's commitment.We look forward to your next visit and the opportunity to offer you another fantastic stay.Warm regards,Renae L.Guest Services Supervisor

10/10 Excellent

Jackie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love their theme and complimentary items
Séjour de 1 nuit en avril 2024
Réponse de Renae le 28 avr. 2024
We're thrilled to hear that you loved our theme and enjoyed the complimentary items we offer. Our team is dedicated to providing a unique experience that delights our guests, and your 5-star review tells us we're on the right track!Thank you for sharing your appreciation. We look forward to hosting you again and continuing to exceed your expectations with our distinctive hospitality.Warm regards,Renae L.Guest Services Supervisor

10/10 Excellent

Bin, Eden Prairie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to UW, reasonably priced
Séjour de 1 nuit en avril 2024
Réponse de Renae le 26 avr. 2024
Thank you for your 5-star review. We're delighted that our proximity to UW and our pricing met your satisfaction. Our team takes pride in providing a convenient and comfortable experience at a good value.We appreciate your recognition and look forward to welcoming you back again in the near future.Best regards,Renae L.Guest Services Supervisor

8/10 Bien

Kim

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, good location. They charge an extra $20/day for parking and an extra service fee after when you arrive.
Séjour de 3 nuits en avril 2024
Réponse de Head Pineapple le 23 avr. 2024
Thank you for choosing to Staypineapple at the University Inn! We do our best to be as transparent as possible regarding these fees from the time the reservation is made to check in and out. We apologize if we missed it during your check in process. We hope to have another opportunity to see you again soon. Warm regards, Rye C-BGeneral ManagerStaypineapple - University Inn

8/10 Bien

Paul, Newbury

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Head Pineapple le 23 avr. 2024
Thank you for choosing to Staypineapple with us at the University Inn, and for providing your valued feedback. We're happy to hear that you enjoyed your recent experience with us. Our sincerest apologies in regards to some of the inconveniences you endured and we hope to see you again. Sincerely, Rye C-BGeneral ManagerStaypineapple - University Inn

10/10 Excellent

Jan

Séjour de 1 nuit en avril 2024
Réponse de Renae le 7 mai 2024
Thank you so much for giving us a perfect 5-star rating! We are thrilled to hear that you had an excellent experience with us at Staypineapple. Your kind words mean the world to us, and we cannot wait to welcome you back for another fantastic stay. Let us know if there is anything we can do to make your next visit even more enjoyable. Hope to see you again soon!Sincerely,Renae L.Guest Services Supervisor

10/10 Excellent

Bianca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Head Pineapple le 22 avr. 2024
Thank you for the glowing 5-star review! We are thrilled to hear that you had a wonderful experience with us at Staypineapple. Our team works hard to provide top-notch service and a memorable stay for our guests. We look forward to welcoming you back on your next visit!Warm regards, Rye C-BGeneral ManagerStaypineapple - University Inn

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very attractive and comfortable room. Loved the duvets and cozy bed. Robes in the closet were a nice addition although I did not use them. Everything was very fine quality. I would choose this hotel again and again! The lobby is not fancy, but the room is a 10!
Séjour de 3 nuits en avril 2024
Réponse de Renae le 15 avr. 2024
Thank you for the fantastic 5-star review! We're so pleased that you found the room attractive and comfortable, and it's great to hear that the duvets and cozy bed made for a lovely stay. We aim to provide those extra touches of luxury, like robes and fine quality items, to enhance our guests' experiences.Your enthusiastic endorsement to choose our hotel again is truly appreciated. We're glad the room impressed you, and we look forward to providing you with another 10/10 experience in the future!Warm regards,Renae L.Guest Services Supervisor

6/10 Satisfaisant

Sunil

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Overall, a good value. Location is in the heart of U District and its close to Downtown. Very dog friendly! Wish they re-start breakfast service as part of the stay package.
Séjour de 3 nuits en avril 2024
Réponse de Renae le 14 avr. 2024
Thank you for taking the time to leave us a review and for recognizing the good value and convenient location of our property in the heart of the U District. We're also pleased to know that our dog-friendly atmosphere was a highlight for you.Your feedback regarding the breakfast service is important to us. Please know that we continuously seek ways to enhance our guests' experience, and your suggestion will be considered as we review our amenities.We hope to welcome you back soon and strive to make your next stay even more satisfying.Warm regards,Renae L.Guest Services Supervisor

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the UW campus. Easy to park on-site. Clean. Everything you need.
Séjour de 1 nuit en avril 2024
Réponse de Renae le 14 avr. 2024
We are delighted to receive your 5-star review and hear that our proximity to the UW campus, on-site parking, and cleanliness met all your needs. It's wonderful to know that we were able to provide a convenient and comfortable experience for you.Thank you for your kind words, and we look forward to the pleasure of serving you again in the future, ensuring that each stay is everything you need and more.Warm regards,Renae L.Guest Services Supervisor

10/10 Excellent

Eric

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great value for the money
Séjour de 3 nuits en avril 2024
Réponse de Head Pineapple le 8 avr. 2024
Thank you for choosing to Staypineapple with us at the University Inn! We're thrilled to see you enjoyed your recent experience with us and we hope to see you again soon. Sincerely,Rye C-BGeneral Manager

6/10 Satisfaisant

Charles

Voyage en couple
Les points forts : Propreté et personnel et service
Pool is closed, amenities fee about $20/night. It doesn’t show until you check out.
Séjour de 2 nuits en avril 2024
Réponse de Head Pineapple le 8 avr. 2024
Our sincerest apologies in regards to the pool being closed due to the season. We do our best to be as transparent as possible regarding the amenity fee from the time the reservation is made to check in and out. We apologize if we missed it during your check in process.Warm regards, Rye C-BGeneral Manager

10/10 Excellent

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice stay! Beds were comfortable and it was quiet.
Séjour de 1 nuit en avril 2024
Réponse de Renae le 7 avr. 2024
Thank you for your wonderful 5-star review! We're so pleased to know that your stay with us was very nice and you found the beds comfortable and the environment quiet. Ensuring our guests have a restful experience is a priority for us, and we're glad we could achieve this for you.We look forward to welcoming you back for another tranquil and comfortable visit.Best regards,Renae L.Guest Services Supervisor

8/10 Bien

Amanda, Regina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cute hotel - comfy bedding
Séjour de 4 nuits en mars 2024
Réponse de Renae le 3 avr. 2024
Thank you for your gracious 4-star review! We are so delighted to hear that you enjoyed the comfort of our bedding and found our hotel to be cute. Providing a cozy and inviting atmosphere is one of our goals, and it's great to know that we've succeeded in making your stay enjoyable.We hope to have the pleasure of hosting you again and providing that extra touch to achieve a 5-star experience.Warmest regards,Renae L.Guest Services Supervisor

10/10 Excellent

Maxwell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Renae le 4 avr. 2024
We are over the moon with your 5-star review! It's truly rewarding to know that you had a fantastic time with us. Our team puts their heart into creating memorable stays, and it's gratifying to hear that we've made a positive impact.Thank you for choosing us for your hospitality needs. We look forward to welcoming you back for another stellar experience.Warm regards,Renae L.Guest Services Supervisor

10/10 Excellent

Yiyun

Séjour de 1 nuit en mars 2024
Réponse de Head Pineapple le 23 avr. 2024
Thank you for choosing to Staypineapple with us at the University Inn! We hope to see you again in the near future! Warm regards, Rye C-BGeneral ManagerStaypineapple - University Inn

10/10 Excellent

Verna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very limited parking
Séjour de 1 nuit en mars 2024
Réponse de Head Pineapple le 2 avr. 2024
Thank you for choosing to Staypineapple with us at the University Inn, and for providing your valued feedback. We're happy to hear that you enjoyed your recent experience with us. Our sincerest apologies in regards to some of the inconveniences you endured and we hope to see you again. Sincerely, Rye C-BGeneral Manager

10/10 Excellent

Els

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Like sleeping in clouds!
Séjour de 1 nuit en mars 2024
Réponse de Head Pineapple le 1 avr. 2024
Thank you for choosing to Staypineapple with us at the University Inn! We hope to see you again soon! Warm regards,Rye C-BGeneral Manager

8/10 Bien

Guodong

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The sound isolation is not very good. Outside walk can be clearly heard.
Séjour de 2 nuits en mars 2024
Réponse de Renae le 30 mars 2024
Thank you for taking the time to leave us a 4-star review and providing valuable feedback regarding the sound isolation. We apologize for any disturbance you experienced due to noise, and we understand the importance of a peaceful environment during your stay.Your comfort is a top priority, and we will certainly address your concerns with our team to see how we can improve in this area. We are continually working on enhancing our guest experience and appreciate you bringing this to our attention.We hope to have the opportunity to welcome you back and provide a more serene and restful stay in the future.Warm regards,Renae L.Guest Services Supervisor