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Avis sur Red Lion Hotel Bellevue

3 out of 5
Red Lion Hotel Bellevue
11211 Main St, Bellevue, WA

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 346 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 293 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 182 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 100 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 79 avis sur 1000." "

7,8/10

Propreté

8,0/10

Personnel et service

7,0/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

4/10 Médiocre

Paras

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Old rooms, musty
Séjour de 1 nuit en mai 2024
Réponse de Christine le 20 mai 2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

4/10 Médiocre

Kaman

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Staff are nice. The hotel is more like it’s an old town house using as a motel.
Séjour de 4 nuits en mai 2024
Réponse de Christine le 20 mai 2024
Thank you so much for your comments, and we're sorry to hear that our value failed to impress you during your visit. We'll be sure to keep your comments in mind as we continue to make changes for the future. Despite this, we hope you'll consider coming back to join us again soon.

10/10 Excellent

Nicole

Les points forts : Personnel et service
Sink didn't work
Séjour de 1 nuit en mai 2024
Réponse de Christine le 16 mai 2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

4/10 Médiocre

Christine

Voyage d’affaires, Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This property is very dated and run down. The paint on the doors and trim needs a serious makeover. In the room we had, the coffee maker didn’t function properly, the towels had holes and the drain in the sink required the plug to be manually lifted for the water to drain. The breakfast is in a bag that you pick up from the front desk, and hopefully the attendant isn’t in a surly mood. There is no restaurant on site but they provide coupons for one in an adjacent property, which is pretty pricey. And they charge for parking in a lot with a very poor surface. The biggest thing this property has to offer is a convenient location.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Criselda

Voyage en famille, Voyage d’affaires
Les points faibles : Personnel et service et équipements
I was accused of breaking a lamp in the room; therefore, it was charged under the “incidentals” contract. I was there less than 24hours occupying a room. The front desk receptionist was very rude, she would not give me her name, nor let me speak to a manager, I was hung up on. If a manager is reading this, I called on 5/2/24 at 5:00 pm. If you stay at this property, I highly advise to take pictures of the room before you leave to cover yourself. It’s the housekeeper’s word against your own.
Séjour de 1 nuit en avril 2024
Réponse de Christine le 4 mai 2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

2/10 Horrible

Daniel

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This hotel needs a serious renovation
Séjour de 1 nuit en avril 2024
Réponse de Christine le 2 mai 2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

10/10 Excellent

Dana

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Christine le 30 avr. 2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

6/10 Satisfaisant

Debra

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Room was ok. Clean. Asked for a non-connected room but we were woken up in the middle of the night with a women yelling loudly for hours in the connected room. She sounded psychotic. Called front desk and they said no one was supposed to be in the room. Scary experience.
Séjour de 1 nuit en avril 2024
Réponse de Christine le 29 avr. 2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Although, I am confused about your statement in regard to a connecting room as our records indicate you were placed in a non-connecting room.

10/10 Excellent

Anna, Puyallup

Les points forts : Propreté
Séjour de 2 nuits en avril 2024
Réponse de Christine le 30 avr. 2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

6/10 Satisfaisant

Don

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
There was only one incident during our 2 nights stay, when there’s no hot water one morning. They’re able to fixed it fairly quickly about one hour later. Otherwise this is a classic example of you got what you paid for. I don’t think front desk staff are happy with their job and it shows in their interactions with me. The property is old but pretty well maintained. The breakfast is pretty good for the money. In short, if this one fall within your budget go for it but if you can spare some extra dollars, do that instead imho.
Séjour de 2 nuits en avril 2024
Réponse de Christine le 27 avr. 2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

10/10 Excellent

Diane, Las Vegas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable and convenient. Close to freeway for easy access. Thought we would hear freeway noise, but we didn't. Much less expensive than other nearby hotels. No complaints of any kind. Would stay here again.
Séjour de 4 nuits en avril 2024
Réponse de Christine le 21 avr. 2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

6/10 Satisfaisant

Mollie

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Good location, needs remodeling… doors, rugs , bath are old. Should have free parking. Quiet , comfortable bed
Séjour de 1 nuit en avril 2024
Réponse de Christine le 21 avr. 2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

2/10 Horrible

Erdenejargal

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Christine le 21 avr. 2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

4/10 Médiocre

Vanessa, Newcastle

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté, personnel et service, équipements
Check-in was extremely slow. They charge an additional $12 fee for parking even though they don’t take any of your car information, give you a tag or display showing that you paid because you could be towed if you didn’t pay for parking. I chose not to pay and nothing happened. I feel it’s just another fee to tac on for the heck of it & most people pay it. You’re informed that you can come get a sack breakfast upon checkout if you’re interested and you check out before 10 AM. Which upon checkout, we asked if there was breakfast, & the clerk at the counter was extremely irritated that she had to put together a literal brown bag breakfast. No security in the hotel even on the door entering into the building our room was located. The doors were broken & look like they’ve been broken for a long time. The hallway to all the rooms looks like something out of a horror flick. The room was stale smell of cigarettes in a non smoking room. A lot of stains from god knows what on the carpet. Carpet was also thick and felt sticky. I did not walk barefoot for sure and my socks were black from the little time I did walk around. I chose this hotel because of its location and their rating which was not so bad paired with their so so pricing however that was a mistake. I would rather paid 30 more dollars and stayed at the Marriott next-door or even the Hilton next-door have stayed at this shady house in a good neighborhood. Sad to say but we will NEVER stay here again.
Séjour de 1 nuit en avril 2024
Réponse de Christine le 15 avr. 2024
Thank you so much for your comments, and we're sorry to hear that our value failed to impress you during your visit. Although, I am confused on your remark about parking as our records indicate, we did not charge you for parking. Which I am assuming is because you told staff at the front desk that you did not have a vehicle to park.

10/10 Excellent

Alyssa

Séjour de 3 nuits en avril 2024
Réponse de Christine le 4 mai 2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Christine le 14 avr. 2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

8/10 Bien

Kimberly

Séjour de 1 nuit en janvier 2024
Réponse de Christine le 3 avr. 2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

10/10 Excellent

Shizhaojack

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
ok
Séjour de 1 nuit en mars 2024
Réponse de Christine le 1 avr. 2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

4/10 Médiocre

Thomas, vancouver

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The attitude of front desk staff was not very friendly. She walked out to the front desk lazily from playing on her phone in the back and didn't have any smile on her face. Also found that the hotel has increased their parking fee to $12 per night instead of $10 as listed on Expedia. Room is old but overall reasonably clean. The most unacceptable thing is they didn't remove the leftover food from previous guests from the fridge. We were left without a fridge to use as we didn't want to touch the food left behind by other people.
Séjour de 2 nuits en mars 2024
Réponse de Christine le 1 avr. 2024
Thank you so much for your comments, and we're sorry to hear about any lack of cleanliness during your visit. This is never our intention, and we'll be sure to have our housekeeping team look into all your comments further.

4/10 Médiocre

Paige, Richland

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The property is very outdated and the parking situation is pretty terrible. The parking spots are very narrow, when someone pulls in next to you in a big truck, you’re not able to get into your car. But, what’s worse is the building that we were in did not have hot water. We got no warning that the Mount Baker building was having hot water issues. The gentleman in the room next to us told us that the front desk informed him that they were having intermittent hot water issues. We were never told that, and had I known that I would’ve requested to be in another building, nobody wants to take a cold shower. I would not recommend this red lion location to my worst enemy. The African-American woman at the front counter was very unfriendly, and it was clear that she did not want to be at work that day.
Séjour de 1 nuit en mars 2024
Réponse de Christine le 1 avr. 2024
Though we're glad our location served you well, we regret that the same cannot be said about our accommodations. Our team is dedicated to guest satisfaction, so we will address your concerns accordingly and do everything possible to ensure our future guests have a much better experience. Thank you for your time.

2/10 Horrible

Roselynn

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
When checking out. A couple had their 2 dogs with them. The woman was at the counter while the man had their 2 small dogs on a leash. He let one of them poop in the lobby on the carpet. He did pick it up. The desk lady didnt see any of it but I did mention to her when it was my time to check out. I will not be staying at the place again and will not recommend.
Séjour de 1 nuit en mars 2024
Réponse de Christine le 29 mars 2024
Thank you so much for your comments, and we're sorry to hear about any lack of cleanliness during your visit. This is never our intention, and we'll be sure to have our housekeeping team look into all your comments further.

6/10 Satisfaisant

Jas

Voyage en famille
Les points forts : Propreté
I was not aware that I had to pay for parking in U.S. dollars. There was considerable amount of parking
Séjour de 1 nuit en mars 2024
Réponse de Christine le 28 mars 2024
We're sorry to hear about any miscommunication or issues regarding our parking policies. Please know that we do not advertise free parking and we apologize for any confusion. Thank you.

2/10 Horrible

hannah D

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
toilet almost overflowed room smelt like stale cigarettes and door wouldn’t shut properly without being forced into place upon arriving another guest was walking their dog stopped by our room and yelled back to whoever was at their room that “they’re staying in this room” freaked me out because i was traveling by myself with my two daughters did not sleep well because of this and felt unsafe
Séjour de 2 nuits en février 2024
Réponse de Christine le 28 mars 2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

4/10 Médiocre

Jennifer

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Was very dated. No hot water in morning, fridge froze everything, dresser back coming off with exposed nails, no elevator, parking spaces all taken by construction crew. Outside door often unsecured. Only stayed one of two nights booked.
Séjour de 2 nuits en mars 2024
Réponse de Christine le 28 mars 2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

8/10 Bien

GUI BUM

Les points forts : Propreté, personnel et service, équipements
Drain was not good.
Séjour de 1 nuit en mars 2024
Réponse de Christine le 25 mars 2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

10/10 Excellent

Clayton, Earth City

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Christine le 28 mars 2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

6/10 Satisfaisant

Anthony, Fountain Valley

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
They assigned me a room that was not cleaned yet. Nuf said
Séjour de 1 nuit en mars 2024
Réponse de Christine le 25 mars 2024
Thank you so much for your comments, and we're sorry to hear about any lack of cleanliness during your visit. This is never our intention, and we'll be sure to have our housekeeping team look into all your comments further.

6/10 Satisfaisant

Gabriel

Voyage d’affaires
This is an older facility. It was not very clean and had an odd odor to it. The vending machine was empty the entire time I was there. This place could use some work.
Séjour de 4 nuits en mars 2024
Réponse de Christine le 19 mars 2024
Though we're glad our location served you well, we regret that the same cannot be said about our accommodations. Our team is dedicated to guest satisfaction, so we will address your concerns accordingly and do everything possible to ensure our future guests have a much better experience. Thank you for your time.

10/10 Excellent

Anna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very conveniently located. Clean, comfortable, quiet & safe. Excellent service. My spouse & I had an excellent overnight stay.
Séjour de 1 nuit en mars 2024
Réponse de Christine le 19 mars 2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

8/10 Bien

Koji

Les points forts : Personnel et service
I needed an electric kettle.
Séjour de 1 nuit en mars 2024
Réponse de Christine le 11 mars 2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future

10/10 Excellent

Donald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Christine le 11 mars 2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future

10/10 Excellent

Jason

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was reasonably priced and location was perfect.
Séjour de 1 nuit en février 2024
Réponse de Christine le 11 mars 2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future

8/10 Bien

Angela

Les points forts : Propreté
It was OK.
Séjour de 1 nuit en février 2024
Réponse de Christine le 11 mars 2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future

10/10 Excellent

Anthony

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to City within but off to a quieter side.
Séjour de 1 nuit en février 2024
Réponse de Christine le 11 mars 2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future

10/10 Excellent

Ashley

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean, nice rooms. Easy access to downtown
Séjour de 1 nuit en février 2024
Réponse de Christine le 26 févr. 2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

10/10 Excellent

hyunju

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good value
Séjour de 1 nuit en février 2024
Réponse de Christine le 20 févr. 2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

8/10 Bien

Qin

Voyage en famille
Les points forts : Propreté et personnel et service
The price was affordable and the location is very close to downtown Bellevue. However, the noises of outdated air-conditioner under the window became an issue for those who had problems in falling in sleep.
Séjour de 1 nuit en février 2024
Réponse de Christine le 19 févr. 2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

10/10 Excellent

Tweodros, Seattle

Séjour de 2 nuits en janvier 2024
Réponse de Christine le 19 févr. 2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

2/10 Horrible

Anida

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Because I forgot to book my hotel until the day of my trip I booked this hotel hastily and had instant regrets! The front desk staff was rude and didn’t tell us we had to request room cleaning or attendance! This left us going down to the concierge to get towels ourselves! She stuck us all the way in the back of the hotel when clearly there were rooms in the front as no one was in that hotel at all! The hotel was dated, dirty, poor lighting, poor customer service, no dining, no class, every piece of furniture in that place was made for little people. They should call it red lion motel since it has cheap motel quality!!!! Needless to say will never stay here again or recommend it to anyone!!! It is suitable as a homeless shelter and that’s it! In fact they should service the community and run it as one to help the overwhelming amount of homelessness in the area!!!!
Réponse de Christine le 12 févr. 2024
We are sorry to hear you were not happy with the location of your room - Please know that we assign rooms based off the room type that was booked and not all buildings have that room type available, and we're sorry to hear that our value failed to impress you during your visit. We'll be sure to keep your comments in mind as we continue to make changes for the future.

8/10 Bien

Patricia

Les points forts : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de Christine le 5 févr. 2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

2/10 Horrible

Andrea

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de Christine le 31 janv. 2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

6/10 Satisfaisant

Chunyang

Séjour de 1 nuit en janvier 2024
Réponse de Christine le 31 janv. 2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

6/10 Satisfaisant

Keith

Les points faibles : Personnel et service et équipements
Room was average. Pillows were very comfortable. No restaurant or food on premises. Wasn't as described online or in reviews.
Séjour de 2 nuits en janvier 2024
Réponse de Christine le 29 janv. 2024
Though we're glad our location served you well, we regret that the same cannot be said about our accommodations. Our team is dedicated to guest satisfaction, so we will address your concerns accordingly and do everything possible to ensure our future guests have a much better experience. Thank you for your time.

2/10 Horrible

Jackie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
UNSAFE and fiflthy!
We didnt even check into the hotel. Contacted hotels.com immediately to cancel the booking. VERY unsafe, run down, fiflthy hotel with unfriendly front desk staff. I asked to see the room before we checked in. Was met with an unfriendly response, but she contacted a housekeeper to walk me there. Housekeeper was friendly. All rooms have outdoor acees with hallways open to any passerby who would want to just walk up and bang in your door or patio door. Upon looking at the room, I could see at one point the door had been kicked it and the locks had been replaced. The door jam, door itself and surrounding area had been repaired and painted over. Upon contacting hotels.com, the hotel refused to refund our money. However, hotels.com.worked with us and refunded our money. Never take your children to this hotel!! Carry a weapon on your hip. Or just simply book somewhere else so you can sleep at night.
Séjour de 1 nuit en janvier 2024
Réponse de Christine le 29 janv. 2024
Thank you for taking the time to leave a review with your concerns about our property, but I am confused in regard to the no refund as we did not charge for the same day cancellation.

8/10 Bien

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The front desk staff was fantastic, great customer service. Room was good, outdated hotel and no restaurant on premise
Séjour de 1 nuit en janvier 2024
Réponse de Christine le 28 janv. 2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

4/10 Médiocre

Aaron

Voyage en famille avec de jeunes enfants
Les points faibles : Infrastructures et conditions de l’hébergement
We woke up at 5am with no power. Had to have my daughter at a cheer competition at 6:45am. Called the front desk. Said there was no maintenance. Had to get my daughter dressed in the dark, do her makeup in the hall, and we’re finally able to get a new room so we could have electricity to plug in the curling iron. Appreciate getting a new room, but no offer to comp us a night or anything.
Séjour de 2 nuits en janvier 2024
Réponse de Christine le 28 janv. 2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

8/10 Bien

jorge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Christine le 29 janv. 2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

10/10 Excellent

Amber

Séjour de 1 nuit en janvier 2024
Réponse de Christine le 25 mars 2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

10/10 Excellent

Hongbo

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s pretty good. Well maintained. Friendly staff. Free breakfast bag. Great value for the price.
Séjour de 3 nuits en janvier 2024
Réponse de Christine le 25 janv. 2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

6/10 Satisfaisant

Mary

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Low Price, Low Quality
This is a much older hotel than I thought it would be, and the interior smells like an old building with musty carpets, for example. The “double beds” were the smallest I’ve seen, but they were comfortable for one person. I was disappointed in the lack of friendliness of the desk employees; they were curt in their responses with not a friendly nod or smile. All three times I was at the desk, I was the only one there, so it wasn’t because they were super rushed. Finally, the “grab and go” breakfast was decent, but I went alone to get it for my three children and myself, and I was able to get two (for four people) only after nearly insisting (with a look of scorn from the staff). For the price, it was okay. I will not stay there again.
Séjour de 1 nuit en janvier 2024
Réponse de Christine le 21 janv. 2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.