Avis sur The Westin Savannah Harbor Golf Resort & Spa
The Westin Savannah Harbor Golf Resort & Spa
1 Resort Dr, Savannah, GA
Avis
8,6
Excellent
8,8/10
Propreté
8,6/10
Personnel et service
8,4/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage d’affaires
16 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2023
6/10 Satisfaisant
Parent
Voyage en famille
21 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parent
Séjour de 3 nuits en août 2022
Réponse de General Manager le 22 août 2022
Dear Parent, Thank you for choosing to stay with us and for your feedback. We are glad you and your family could take advantage of our exclusive two 18-hole championship golf courses. However, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience and disrupted your sleep. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for taking the time to tell us about your stay, and we hope to welcome you back soon!Be Well,Stuart RobinsonGeneral Manager
10/10 Excellent
Brad
Voyage en groupe
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brad
Séjour de 1 nuit en mai 2024
10/10 Excellent
Natalie
Voyage avec des animaux de compagnie, Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natalie
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 27 mai 2024
Dear Natalie, Thank you for choosing The Westin Savannah Harbor Golf Resort & Spa and for your gracious review. I am thrilled you had a great time with us and that our impeccable, thoughtfully crafted property and pet-friendly features enhanced your stay. It was also a pleasure reading our location along the banks of the Savannah River, just a ninety-second ferry ride away from historical attractions and dynamic restaurants added to the enjoyment of your visit. I hope we will be the first resort you think of on future trips to the area.Be Well,Stuart Robinson,General Manager
10/10 Excellent
Gwen
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gwen
Séjour de 1 nuit en mai 2024
10/10 Excellent
BISOLA
Voyage en groupe
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
BISOLA
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Bisola, We are pleased you had an enriching stay at The Westin Savannah Harbor Golf Resort & Spa, and I want to thank you for this inspiring review. As the south's only downtown resort, we offer travelers a tranquil haven with city access, and we appreciate your kind remarks about our immaculate and beautiful property. It was also a pleasure reading our intuitive associates and excellent amenities enhanced your visit. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future trip.Be Well,Stuart Robinson,General Manager
10/10 Excellent
Andrea, PEMBROKE PINES
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea
Séjour de 1 nuit en mai 2024
10/10 Excellent
Sandra
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sandra
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Sandra, Thank you for choosing The Westin Savannah Harbor Golf Resort & Spa and for your high rating. While I am glad you had an overall pleasant stay, I offer my apologies for the inconvenience caused due to the location of your guestroom. In the future, please know our front desk is always available to help make you as comfortable as possible. We also regret your dissatisfaction with our parking fee, and we appreciate your feedback. Thank you again for your business, and we hope to welcome you back on your next visit to the area.Be Well,Stuart Robinson,General Manager
10/10 Excellent
Laquan
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Laquan
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 12 mai 2024
Dear Laquan, Thank you for staying at The Westin Savannah Harbor Golf Resort & Spa and sharing your experience with other travelers. We enjoy offering a vibrant, rejuvenating retreat in the heart of Savannah, and I am pleased we exceeded your expectations. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to the area.Be Well,Stuart Robinson,General Manager
4/10 Médiocre
Michael
Voyage en famille, Voyage en groupe
6 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Michael
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Michael, Thank you for being our guest and for your detailed evaluation. I am sincerely sorry that my associates were not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction; therefore, I regret that this was not your experience. I am also sorry for the disappointing dining experience you had; I will share your concerns with my culinary team, as it helps us in our ongoing efforts to enhance our guest experience. That said, we appreciate your comments about our well-kept property and optimal location. Thank you again for your patience, and I hope you will change your mind and give us the opportunity to make it up to you on a future visit.Be Well,Stuart Robinson,General Manager
10/10 Excellent
Alexander
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexander
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Alexander, We are pleased you had an enriching stay at The Westin Savannah Harbor Golf Resort & Spa, and I want to thank you for this inspiring review. As the south's only downtown resort, we offer travelers a tranquil haven with city access, and we appreciate your kind remarks about our beautiful property. Thank you for choosing us, and I hope to have the opportunity to welcome you back on a future visit.Be Well,Stuart Robinson,General Manager
10/10 Excellent
Susi
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susi
Séjour de 2 nuits en avril 2024
10/10 Excellent
Shirley
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shirley
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Shirley, Thank you for staying at The Westin Savannah Harbor Golf Resort & Spa and sharing your experience with other travelers. We enjoy offering a vibrant, rejuvenating retreat in the heart of Savannah, and I am pleased we exceeded your expectations. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to the area.Be Well,Stuart Robinson,General Manager
10/10 Excellent
Betty
27 avr. 2024
Betty
Séjour de 1 nuit en avril 2024
10/10 Excellent
Dakota
Voyage avec des animaux de compagnie, Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dakota
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 27 avr. 2024
Dear Dakota, Thank you for choosing The Westin Savannah Harbor Golf Resort & Spa and for sharing your experience. We enjoy offering a vibrant, rejuvenating retreat in the heart of Savannah, and I am pleased we exceeded your expectations. I am also thrilled to know our thoughtfully crafted, impeccable property and pet-friendly features enhanced your stay. It was our pleasure accommodating you, and we love knowing that we will be your resort of choice the next time you are in the area. Be Well,Stuart Robinson,General Manager
10/10 Excellent
Stacey
Voyage en famille avec de jeunes enfants
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stacey
Séjour de 1 nuit en avril 2024
10/10 Excellent
Tarhran
14 avr. 2024
Tarhran
Séjour de 2 nuits en avril 2024
10/10 Excellent
Suzanne
Voyage en famille avec de jeunes enfants
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Suzanne
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 10 mai 2024
Dear Suzanne, Thank you for your lovely review of The Westin Savannah Harbor Golf Resort & Spa and for recommending us to future guests. I am pleased to read you enjoyed our scenic river views and elevated pool, as well as your refreshing guestroom. Our associates are dedicated to making sure you have the most enriching stay possible, and I will certainly share your generous comments with them. We hope to welcome you back soon, and we wish you all the best with your travels. Be Well,Stuart Robinson,General Manager
8/10 Bien
James
7 avr. 2024
James
Séjour de 1 nuit en avril 2024
10/10 Excellent
Josh
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Josh
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 8 avr. 2024
Dear Josh, Thank you for evaluating your stay at The Westin Savannah Harbor Golf Resort & Spa. I am thrilled to know you enjoyed your time with us and that our impeccable and well-kept accommodations enhanced your visit. We appreciate your business and hope to welcome you back soon for another enjoyable experience.Be Well,Stuart Robinson,General Manager
10/10 Excellent
Stalin
Voyage en famille avec de jeunes enfants
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stalin
Séjour de 1 nuit en mars 2024
10/10 Excellent
Yilian
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yilian
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 5 avr. 2024
Dear Yilian, Thank you for choosing us and for taking the time to post a review. Our unique downtown destination seamlessly combines urban accessibility with enhanced resort amenities, and it is great to know that we exceeded your expectations. It was a pleasure accommodating you, and I hope you will make The Westin Savannah Harbor Golf Resort & Spa your home away from home whenever your travels bring you to our city. Be Well,Stuart Robinson,General Manager
10/10 Excellent
Dominick
1 avr. 2024
Dominick
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 22 avr. 2024
Dear Dominick, Thank you for choosing us and for taking the time to share your high rating. Our unique downtown destination seamlessly combines urban accessibility with enhanced resort amenities, and it is great to know that we exceeded your expectations. It was a pleasure accommodating you, and I hope you will make The Westin Savannah Harbor Golf Resort & Spa your home away from home whenever your travels bring you to our city. Be Well,Stuart Robinson,General Manager
10/10 Excellent
Louis, Pinehurst
Voyage en famille, Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Louis
Séjour de 3 nuits en mars 2024
10/10 Excellent
Lorenzo Allen
31 mars 2024
Lorenzo Allen
Séjour de 3 nuits en mars 2024
10/10 Excellent
Carrie
Voyage en famille
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carrie
Séjour de 1 nuit en mars 2024
Réponse de GENERAL MANAGER le 31 mars 2024
Dear Carrie, We are pleased you had another enriching stay at The Westin Savannah Harbor Golf Resort & Spa. As the south's only downtown resort, we offer travelers a tranquil haven with city access, and we appreciate your kind remarks about our beautiful property and spectacular views. We enjoyed having you as our guest and look forward to having the opportunity to welcome you back on a future visit.Be Well,Stuart Robinson,General Manager
2/10 Horrible
John Curtis
25 mars 2024
John Curtis
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 15 avr. 2024
Dear Mr. Curtis, Thank you for choosing our resort. We strive to provide a revitalizing, enhanced experience to every guest; therefore, I sincerely apologize for not meeting these expectations during your time with us. I hope you will consider giving us another chance to provide you with the enriching stay you should always expect from us. Thank you once more for your feedback, and I hope to see you again on your next visit to the Savannah area.Be Well,Stuart Robinson,General Manager
10/10 Excellent
Gary, Canton
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en mars 2024
10/10 Excellent
Marcia
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marcia
Séjour de 1 nuit en mars 2024
10/10 Excellent
Charles, Boca RATON
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charles
Séjour de 1 nuit en mars 2024
Réponse de GENERAL MANAGER le 11 mars 2024
Dear Charles, Thank you for staying at The Westin Savannah Harbor Golf Resort & Spa. We enjoy offering a vibrant, rejuvenating retreat in the heart of Savannah, and I am pleased we exceeded your expectations. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to the area.Be Well,Stuart Robinson,General Manager
10/10 Excellent
Allison
Voyage en famille
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Allison
Séjour de 3 nuits en février 2024
10/10 Excellent
Jason
Voyage en famille avec de jeunes enfants
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 2 nuits en février 2024
Réponse de General Manager le 2 mars 2024
Dear Jason, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Savannah Harbor Golf Resort & Spa and that our attentive associates helped to elevate your stay. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your next visit.Be Well,Stuart Robinson,General Manager
10/10 Excellent
angelique
Voyage en famille
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family Event
angelique
Séjour de 2 nuits en février 2024
Réponse de General Manager le 13 févr. 2024
Dear Angelique, Thank you for staying at The Westin Savannah Harbor Golf Resort & Spa and sharing your experience with other travelers. We enjoy offering a vibrant, rejuvenating retreat in the heart of Savannah, and I am pleased we exceeded your expectations. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to the area.Be Well,Stuart Robinson,General Manager
8/10 Bien
Arthur
Voyage en famille
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Arthur
Séjour de 2 nuits en février 2024
10/10 Excellent
Maria
11 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Maria
Séjour de 2 nuits en février 2024
10/10 Excellent
Paul
Voyage en famille
10 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en février 2024
Réponse de GENERAL MANAGER le 11 févr. 2024
Dear Paul, Thank you for choosing to stay at The Westin Savannah Harbor Golf Resort & Spa. Nestled along the banks of the Savannah River, we offer travelers an ideal escape in Georgia's oldest city, just a ninety-second ferry ride away from historical attractions, dynamic restaurants, and exciting nightlife. It is good to know how much our location added to the enjoyment of your conference visit. We hope we will be the first resort you think of on future trips to the area.Be Well,Stuart Robinson,General Manager
10/10 Excellent
Patti
10 févr. 2024
Patti
Séjour de 2 nuits en février 2024
Réponse de GENERAL MANAGER le 21 mars 2024
Dear Patti, Thank you for staying at The Westin Savannah Harbor Golf Resort & Spa and sharing your perfect experience. We enjoy offering a vibrant, rejuvenating retreat in the heart of Savannah, and I am pleased we exceeded your expectations. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to the area.Be Well,Stuart Robinson,General Manager
4/10 Médiocre
William
Voyage en famille
5 févr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Totally Inconvenience. For A High Price Resort.
William
Séjour de 1 nuit en février 2024
Réponse de General Manager le 7 févr. 2024
Dear William, Thank you for reviewing our resort. We strive to provide a revitalizing, enhanced experience to every guest; therefore, I sincerely apologize for not meeting these expectations during your stay. I hope you will consider giving us another chance to provide you with the enriching visit you should always expect from us. Thank you once more for choosing us, and I hope to see you again on your next visit to the Savannah area.Be Well,Stuart Robinson,General Manager
8/10 Bien
Danyle, conley
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Danyle
Séjour de 2 nuits en février 2024
Réponse de General Manager le 7 févr. 2024
Dear Danyle, I appreciate your candor. However, I do want to extend my apologies for not meeting all of your expectations and for any inconvenience caused while you were here. Your feedback is essential as we continually strive to improve our guest experience, and I will use it to make sure your next visit is exceptional in every way. Thank you for being our guest, and I hope to have the pleasure of doing so again soon.Be Well,Stuart Robinson,General Manager
10/10 Excellent
Danielle
4 févr. 2024
Danielle
Séjour de 2 nuits en février 2024
10/10 Excellent
Anita
Voyage en famille
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anita
Séjour de 1 nuit en février 2024
Réponse de GENERAL MANAGER le 5 févr. 2024
Dear Anita, Thank you for staying at The Westin Savannah Harbor Golf Resort & Spa. We are pleased that you enjoyed your overall stay; however, please accept our apologies for the oversights in your guestroom. Maintaining invigorating and refreshing accommodations is a top priority for us; therefore, I am disappointed this was not your experience. I will escalate these issues to the appropriate individuals, and I appreciate your patience. I look forward to your next visit!Be Well,Stuart Robinson,General Manager
10/10 Excellent
Bruce
3 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bruce
Séjour de 1 nuit en février 2024
10/10 Excellent
Ngone Lon
Voyage en famille
22 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ngone Lon
Séjour de 2 nuits en janvier 2024
10/10 Excellent
Norma, Orange Park
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Norma
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 19 avr. 2024
Dear Norma, Thank you for the outstanding rating. I am thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Savannah Harbor Golf Resort & Spa. We look forward to your return and wish you all the best with your future travels.Be Well,Stuart Robinson,General Manager
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
18 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en janvier 2024
Réponse de GENERAL MANAGER le 19 janv. 2024
Dear Guest, Thank you for staying at The Westin Savannah Harbor Golf Resort & Spa. We enjoy offering a vibrant, rejuvenating retreat in the heart of Savannah, and I am pleased we exceeded your expectations. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to the area.Be Well,Stuart Robinson,General Manager
8/10 Bien
Lynn
Voyage en couple
16 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lynn
Séjour de 3 nuits en janvier 2024
10/10 Excellent
Ronald
Voyage en famille
11 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Ronald
Réponse de General Manager le 11 janv. 2024
Dear Ronald, Thank you for evaluating your stay at The Westin Savannah Harbor Golf Resort & Spa. We are glad to know you enjoyed your time with us and that you especially loved our thoughtfully crafted guestrooms with beautiful views, and excellent amenities. We appreciate all of your feedback, the positive as well as the things that would have enhanced your experience. It was a pleasure accommodating you, and I hope you will make us your home away from home whenever your travels bring you to our city. Be Well,Stuart RobinsonGeneral Manager
8/10 Bien
Dana L
8 janv. 2024
Dana L
Séjour de 3 nuits en décembre 2023
6/10 Satisfaisant
Erika
Voyage en couple
8 janv. 2024
Les points faibles : Propreté et équipements
Erika
Séjour de 5 nuits en décembre 2023
Réponse de General Manager le 9 janv. 2024
Dear Erika, Thank you for choosing our resort for your Savannah visit. Please accept my apologies for the service shortfalls you experienced and for not meeting all your expectations. Your valuable comments will be shared with my associates, and I hope you will stay with us again so we can provide the exceptional hospitality you deserve.Be Well,Stuart RobinsonGeneral Manager
10/10 Excellent
Dominic
Voyage en famille
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dominic
Séjour de 1 nuit en janvier 2024