Avis
8,4
Très bien
8,6/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en couple
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Managing Director le 27 févr. 2024
Dear Daniel, Thank you for staying with us here at The DeSoto Savannah and for the generous rating. We apologize for any inconvenience caused by our parking fees, which are set at a competitive rate to ensure the security and maintenance of our parking facilities. We are happy that despite this aspect, you enjoyed your overall stay with us and hope that we may have the opportunity to welcome you back in the future.Warm Regards Managing Director
8/10 Bien
Andree
Voyage en couple
12 févr. 2023
Les points forts : Personnel et service
Andree
Séjour de 2 nuits en février 2023
Réponse de Managing Director le 13 févr. 2023
Dear Andree,Thank you for your recent stay at The DeSoto Savannah and for posting such a generous review of our hotel. It is a pleasure to know we exceeded all of your expectations with our convenient location and well-appointed rooms. We enjoyed having you as our guest, and we hope to see you again whenever your travels bring you this way.Warm Regards Managing Director
10/10 Excellent
Hadrien
Voyage en famille
2 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hadrien
Réponse de General Management le 6 janv. 2023
Thank you for taking a moment to share your thoughts with us. We appreciate your review, and hope to welcome you back in the future. Best regards!
10/10 Excellent
Andree
Voyage en famille
16 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andree
Séjour de 1 nuit en juillet 2022
Réponse de General Management le 19 juil. 2022
Thank you for taking a moment to share your thoughts with us. We appreciate your review, and we apologize for the inconvenience of the closed pool. We hope to welcome you back in the future. Best regards!
10/10 Excellent
Dominic
Voyage en famille
14 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dominic
Séjour de 1 nuit en juillet 2022
Réponse de General Management le 19 juil. 2022
Hi Dominic, Thank you so much for sharing this excellent rating with us! We are so pleased that you enjoyed your stay, and look forward to welcoming you back soon! Best regards!
6/10 Satisfaisant
Eric
14 juil. 2022
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
A fuir !
Eric
Séjour de 3 nuits en juillet 2022
Réponse de General Management le 19 juil. 2022
Hi Eric, Thank you for taking a moment to share your thoughts with us. We really appreciate your feedback, and we are disappointed to hear your experience did not meet the experience our guests have come to expect. Our sincerest apologies for your stay being anything less than perfect. We have taken note of the property improvement areas you referenced and will pass it on to our team for consideration. Kind regard
10/10 Excellent
Omer, Ypsilanti
Voyage en famille
29 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Omer
Séjour de 3 nuits en mai 2024
10/10 Excellent
LaToya
Voyage en famille
28 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LaToya
Séjour de 2 nuits en mai 2024
Réponse de GENERAL MANAGER le 29 mai 2024
Dear LaToya, Thank you for the perfect rating of The DeSoto Savannah. We are glad to know you enjoyed your overall visit. However, we are sorry to read that you were disappointed with the lack of amenities in your room. We would like to let you know that, all our corner rooms come equipped with a microwave and refrigerator; this information is also posted on our website for our guest convenience. We regret you were not aware of this. It was a pleasure having you as our guest, and we look forward to your return.Warm regards, Managing Director
6/10 Satisfaisant
Patricia C
Voyage en groupe
27 mai 2024
Patricia C
Séjour de 4 nuits en mai 2024
10/10 Excellent
Danielle
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Danielle
Séjour de 2 nuits en mars 2024
Réponse de GENERAL MANAGER le 29 mai 2024
Dear Danielle, Thank you for choosing The DeSoto Savannah. It is wonderful to read that we exceeded your expectations and that you enjoyed your time with us. It was a pleasure having you as our guest and we look forward to your return.Warm regards, Managing Director
6/10 Satisfaisant
Sarah
Voyage en groupe
27 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Sarah
Séjour de 3 nuits en mai 2024
Réponse de Managing Director le 28 mai 2024
Dear Sarah, Thank you for sharing your experience with us. We're glad to hear that you found our hotel to be centrally located, with everything within walking distance. We are pleased you loved our beautiful lobby and experienced exceptional service throughout your stay. However, we apologize for the issues you encountered in the room, and we regret that this inconvenience disrupted your stay. We also apologize for the noise disturbance you experienced in the other room. Your feedback is valuable, and we will address these issues with our team to ensure improvements are made. Despite these challenges, we're glad to know that you would consider staying with us again, and we hope to provide you with a more enjoyable experience in the future.Warm regards, Managing Director
10/10 Excellent
Wendi
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wendi
Séjour de 3 nuits en mai 2024
Réponse de Managing Director le 28 mai 2024
Dear Wendi, Thank you for being our guest at the DeSoto Savannah. We enjoyed reading your review and learning about the highlights of your stay. We appreciate your comments about our location, excellent customer service, and the many amenities we offer. It was a pleasure to have you as our guest, and we hope to see you again soon on your next visit.Warm regards, Managing Director
10/10 Excellent
Scott
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Scott
Séjour de 1 nuit en mai 2024
Réponse de Managing Director le 27 mai 2024
Dear Scott, We are delighted you had an outstanding stay at The DeSoto Savannah and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Warm regards, Managing Director
8/10 Bien
Nicole
Voyage en groupe
25 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en mai 2024
Réponse de Managing Director le 25 mai 2024
Dear Nicole, Thank you for taking the time to share your feedback regarding your recent stay at The DeSoto Savannah. We are delighted to know that you enjoyed our ideal location in the historic district, with boutiques and restaurants within close proximity. It is also wonderful to know that our spotless accommodations met your expectations. However, we sincerely apologize for the unsatisfactory interaction at the front desk. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate team to ensure it is not repeated moving forward. We hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Warm regards, Managing Director
10/10 Excellent
Marilyn
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marilyn
Séjour de 2 nuits en mai 2024
Réponse de GENERAL MANAGER le 26 mai 2024
Dear Marilyn, Thank you for the perfect rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The DeSoto Savannah; we look forward to seeing you again soon. Warm regards, Managing Director
8/10 Bien
Cheryl
Voyage d’affaires
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cheryl
Séjour de 1 nuit en mai 2024
Réponse de Managing Director le 25 mai 2024
Dear Cheryl, Thank you for sharing your feedback regarding your recent stay at The DeSoto Savannah. While we are delighted to learn that you enjoyed most aspects of your visit, we regret not meeting all of your expectations. Your comments are valuable as they guide us in our continuous commitment to improvements to our overall guest expereince. We appreciate your understanding and look forward to welcoming you back the next time you are in the area.Warm regards, Managing Director
8/10 Bien
Tayler
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tayler
Séjour de 2 nuits en mai 2024
Réponse de Managing Director le 25 mai 2024
Dear Tayler, Thank you for choosing The DeSoto Savannah and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon.Warm regards, Managing Director
10/10 Excellent
joe
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements
joe
Séjour de 3 nuits en mai 2024
Réponse de GENERAL MANAGER le 23 mai 2024
Dear Joe, We are incredibly pleased you enjoyed your stay at The DeSoto Savannah and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We look forward to being your first choice every time you visit the area.Warm regards, Managing Director
8/10 Bien
Randal
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Randal
Séjour de 2 nuits en mai 2024
Réponse de Managing Director le 24 mai 2024
Dear Randal, Thank you for choosing to stay with us at The DeSoto Savannah and sharing your review. We are pleased to know that our beautiful and convenient property is perfect for your plans. We also appreciate you mentioning our delicious onsite dining options. That said, we regret the noise issues you encountered due to the other guests, and we can understand the frustration this caused. We are glad to know that our associates resolved the problem to your satisfaction. We look forward to welcoming you back soon.Warm regards, Managing Director
10/10 Excellent
Adam, Las Vegas
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adam
Séjour de 2 nuits en mai 2024
Réponse de GENERAL MANAGER le 22 mai 2024
Dear Adam, Thank you for recommending The DeSoto Savannah to future travelers. We are delighted to read that Alexa helped to make your stay even more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and look forward to having the opportunity to welcome you back on a future visit.Warm regards, Managing Director
10/10 Excellent
Chuck
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chuck
Séjour de 1 nuit en mai 2024
Réponse de GENERAL MANAGER le 23 mai 2024
Dear Chuck, Thank you for choosing The DeSoto Savannah. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the city.Warm regards, Managing Director
8/10 Bien
Jeanne
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeanne
Séjour de 1 nuit en mai 2024
Réponse de GENERAL MANAGER le 22 mai 2024
Dear Jeanne, Your kind comments and excellent rating are greatly appreciated by all of us here at The DeSoto Savannah. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Warm regards, Managing Director
10/10 Excellent
Olivia
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Olivia
Séjour de 2 nuits en mai 2024
Réponse de GENERAL MANAGER le 22 mai 2024
Dear Olivia, Thank you for choosing The DeSoto Savannah. We are delighted our beloved landmark hotel with its mix of history and modern-day style was the perfect spot for your visit to Savannah. Thank you again for being our guest. We look forward to welcoming you back to the area.Warm regards, Managing Director
10/10 Excellent
Connie
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Connie
Séjour de 3 nuits en mai 2024
Réponse de GENERAL MANAGER le 26 mai 2024
Dear Connie, Thank you for choosing The DeSoto Savannah. Whether it's taking in the skyline from your balcony, visiting our one-of-a-kind art gallery, or joining a Sip & Stroll, we love knowing we can immerse our guests in the heart and soul of Savannah. It was a pleasure hosting your visit, and we look forward to your return.Warm regards, Managing Director
6/10 Satisfaisant
Jennifer
Voyage en famille avec de jeunes enfants
20 mai 2024
Les points faibles : Propreté et équipements
Jennifer
Séjour de 3 nuits en mai 2024
Réponse de Managing Director le 21 mai 2024
Dear Jennifer, We apologize for the inconvenience you experienced during your stay with us. It is disheartening to hear that your room was not cleaned to your expectations and that you encountered maintenance issues. Please know that we take these matters seriously and will address them to ensure a more comfortable experience for our future guests. On a positive note, we're delighted that you found the surrounding area beautiful and hope that this aspect of your stay provided some enjoyment. We truly value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm regards, Managing Director
8/10 Bien
Vicki S
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vicki S
Séjour de 2 nuits en mai 2024
Réponse de GENERAL MANAGER le 22 mai 2024
Dear Vicki, Thank you for choosing The DeSoto Savannah for your recent visit. While we are glad you enjoyed your overall stay, we sincerely apologize for the noise concerns during your visit and its impact on your overall comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit, so we may have the opportunity to provide you with a flawless stay.Warm regards, Managing Director
6/10 Satisfaisant
Joe
20 mai 2024
Les points forts : Propreté et personnel et service
Joe
Séjour de 2 nuits en mai 2024
Réponse de Managing Director le 21 mai 2024
Dear Joe, We appreciate your feedback regarding your recent stay at our hotel. We apologize for any confusion regarding the parking fee and situation. We regret to hear that our parking facilities were unable to accommodate your truck and trailer adequately. Please know that these are mentioned on our hotel's website. We're pleased to know that you found our rooms clean and comfortable. Your comments about our dining options are duly noted, and we will strive to enhance this aspect of our services. Furthermore, we are delighted to hear that our staff left a positive impression on you with their kindness and respect. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards, Managing Director
8/10 Bien
Jeanne
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeanne
Séjour de 1 nuit en mai 2024
Réponse de Managing Director le 20 mai 2024
Dear Jeanne, Thank you for choosing to stay at The DeSoto Savannah and for sharing your review. We are delighted to learn you were pleased with our thoughtful hospitality and well-maintained pool area and that you enjoyed the room upgrade. However, we regret the concern you had with your initial room. Thank you again for your feedback, and we look forward to your next visit. Warm regards, Managing Director
10/10 Excellent
maria
Voyage en famille
19 mai 2024
maria
Séjour de 2 nuits en mai 2024
Réponse de Managing Director le 20 mai 2024
Dear Maria, Thank you for staying at The DeSoto Savannah and for sharing your feedback. We are glad to know you enjoyed your stay with us and that you were especially pleased with our ideal location. However, we regret the concern you had with the hallways, and we will share your comments with the appropriate teams as we strive to enhance our guest experience at all levels. It was a pleasure to accommodate you, and we look forward to your return visit.Warm regards, Managing Director
10/10 Excellent
Ora
Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ora
Séjour de 1 nuit en mai 2024
Réponse de Managing Director le 20 mai 2024
Dear Ora, Thank you for choosing The DeSoto Savannah and for sharing your experience. We are delighted to know you were pleased with our front desk associates, exceptional accommodations, and excellent views. It was a pleasure to host you, and we look forward to welcoming you back soon. Warm regards, Managing Director
10/10 Excellent
Katharina
Voyage en groupe, Voyage en couple
16 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Katharina
Séjour de 1 nuit en avril 2024
Réponse de Managing Director le 17 mai 2024
Dear Katharina, Thank you for being our guest and for the gracious review. We are pleased you enjoyed your time with us at The DeSoto Savannah and that our thoughtfully crafted property and intuitive associates enhanced your visit. We are also glad our optimal location perfectly suited to your needs. That said, we regret not meeting some of your expectations, and we appreciate your comments. Thank you again for your business, and we look forward to welcoming you back for another exceptional experience.Warm regards, Managing Director
10/10 Excellent
Carole
Voyage en couple
16 mai 2024
Carole
Séjour de 2 nuits en mai 2024
Réponse de Managing Director le 17 mai 2024
Dear Carole, Thank you for choosing The DeSoto Savannah and for the high rating. We are thrilled to know you had a great stay and that our intuitively designed guestrooms exceed your expectations. We appreciate all of your feedback, and we look forward to welcoming you again very soon.Warm regards, Managing Director
6/10 Satisfaisant
aundry l.
15 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
aundry l.
Séjour de 2 nuits en mai 2024
Réponse de Managing Director le 17 mai 2024
Dear Aundry l., Thank you for taking the time to rate your experience; we love that you could join us. However, we are sorry if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Warm regards, Managing Director
8/10 Bien
Jonathan
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jonathan
Séjour de 1 nuit en mai 2024
Réponse de Managing Director le 16 mai 2024
Dear Jonathan, Thank you for choosing The Desoto Savannah and for your kind feedback. We are pleased to know that your stay was perfect in every way possible and that you enjoyed our comfortable accommodations with spectacular views. We appreciate your business, and we look forward to seeing you again soon.Warm regards, Managing Director
10/10 Excellent
Dawn
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dawn
Séjour de 1 nuit en mai 2024
Réponse de Managing Director le 14 mai 2024
Dear Dawn, Thank you for choosing to stay with us at The DeSoto Savannah. We are glad to know you overall had a pleasant stay and that you enjoyed most aspects of your time with us. That said, we have also taken note of your additional comments, and we will share them appropriately as we strive to improve our guests' experience. We are grateful for your feedback and look forward to welcoming you again.Warm regards, Managing Director
10/10 Excellent
Caroline, Upper Marlboro
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Caroline
Séjour de 1 nuit en mai 2024
Réponse de Managing Director le 15 mai 2024
Dear Caroline, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at The Desoto Savannah. Thank you for choosing us for your time in Savannah; we hope to see you again soon.Warm regards, Managing Director
10/10 Excellent
elena
Voyage en famille avec de jeunes enfants, Voyage d’affaires
13 mai 2024
elena
Séjour de 1 nuit en mai 2024
Réponse de Managing Director le 14 mai 2024
Dear Elena, Thank you for choosing to stay with us at The DeSoto Savannah. We are glad to know you had a pleasant stay overall and that our various amenities enhanced your time with us. We also appreciate you mentioning our convenient location. That said, we regret not meeting all of your expectations and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your understanding and look forward to welcoming you again.Warm regards, Managing Director
4/10 Médiocre
Monique
Voyage en famille
10 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Monique
Séjour de 1 nuit en mai 2024
Réponse de Managing Director le 12 mai 2024
Dear Monique, Thank you for your evaluation of your time with us. We are sorry we did not provide you with the refreshing and revitalizing stay that you deserved. We take the cleanliness of our hotel very seriously, and we are very disappointed to learn that you experienced many difficulties while staying with us. Please accept our sincere apologies for your frustration and inconvenience as our guest. Your feedback is much appreciated. We will share your message appropriately. Thank you once more for your understanding and we hope to have you revisit so we can show you the outstanding visit you deserve.Warm regards, Managing Director
8/10 Bien
MOZELLE
10 mai 2024
Les points forts : Propreté et personnel et service
MOZELLE
Séjour de 1 nuit en avril 2024
Réponse de Managing Director le 12 mai 2024
Dear Mozelle, Thank you for choosing The DeSoto Savannah and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon. Warm regards, Managing Director
10/10 Excellent
Rachel
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rachel
Séjour de 1 nuit en mai 2024
Réponse de Managing Director le 10 mai 2024
Dear Rachel, Thank you for choosing The DeSoto Savannah and for taking the time to evaluate your stay. We are pleased the majority of your visit was enjoyable; however, we regret your dissatisfaction with our parking fee. These fees are listed on our website, and we will share your comments appropriately. Everything we do is aimed at providing you with a revitalizing experience, and we are grateful for the feedback. Thank you again; we hope you will choose us the next time you visit Savannah.Warm regards, Managing Director
8/10 Bien
Patricia
8 mai 2024
Les points forts : Propreté, personnel et service, équipements
Patricia
Séjour de 2 nuits en avril 2024
Réponse de Managing Director le 10 mai 2024
Dear Patricia, Thank you for sharing your recent stay at The DeSoto Savannah and for providing your valuable feedback. We are delighted to hear that you found our associates to be courteous and the ambiance enjoyable. That said, we understand your disappointment with the noise level in your room and apologize for the inconvenience it has caused. We will address this appropriately to ensure a more peaceful environment for our guests in the future. Furthermore, we apologize for the oversight in cleaning your room. Your feedback regarding the bathroom lighting is also duly noted, and we will look into ways to improve this aspect of our accommodations. We value your input as it helps us identify areas for improvement and enhance the overall guest experience. Thank you once again for choosing us, and we look forward to welcoming you back for a seamless stay.Warm regards, Managing Director
10/10 Excellent
Terez
Voyage d’affaires, Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terez
Séjour de 1 nuit en avril 2024
Réponse de Managing Director le 7 mai 2024
Dear Terez, Thank you for sharing your recent stay at The DeSoto Savannah. The DeSoto blends the elegance, history, and charm of one of America’s oldest cities with a playful dose of Southern spirit, so we are delighted to hear that you found your experience to be enriching with outstanding hotel amenities. We are also pleased to learn that our convenient location allowed you to easily explore nearby attractions and restaurants, enhancing your overall stay. We appreciate your kind feedback and are grateful for your positive review. It was our pleasure hosting you, and we look forward to welcoming you back for another memorable stay.Warm regards, Managing Director
10/10 Excellent
David
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mai 2024
Réponse de Managing Director le 7 mai 2024
Dear David, Thank you for the excellent rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure serving you at The DeSoto Savannah, and we hope to see you again soon. Warm regards, Managing Director
4/10 Médiocre
Burhan
5 mai 2024
Burhan
Séjour de 1 nuit en mai 2024
Réponse de GENERAL MANAGER le 26 mai 2024
Dear Burhan, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Warm regards, Managing Director
10/10 Excellent
Concetta
4 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Concetta
Séjour de 4 nuits en avril 2024
Réponse de Managing Director le 5 mai 2024
Dear Concetta, We are so pleased to read how happy you were with our fantastic location, spotless property, warm hospitality and excellent amenities! Providing an exceptional stay to every guest is what we strive for every day. Thank you for your recommendation for The DeSoto Savannah, and we hope to welcome you back soon for another enjoyable visit.Warm regards,Managing Director
6/10 Satisfaisant
Susan, Lees Summit
Voyage en groupe
3 mai 2024
Susan
Séjour de 4 nuits en avril 2024
Réponse de Managing Director le 5 mai 2024
Dear Susan, Thank you for choosing to stay with us again and taking the time to share your review. We regret not meeting all of your expectations with the in-room amenities, and we can understand the frustration this caused. We want every guest who stays with us to have a fulfilling experience and depart with a lasting, favorable impression. We fell short in making that happen for you; therefore, we want to extend our apologies. Please know our front desk is available around the clock to make your stay as comfortable as possible. We are also sorry for your disappointment with the restaurant's timing, and we will share your comments appropriately as we are committed to improving our guest's experience. That said, we appreciate you mentioning how our location was ideal for your plans. We are grateful for your valuable feedback and hope you will revisit us for the exceptional stay that you should always expect from us.Warm regards, Managing Director
10/10 Excellent
Lauri
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lauri
Séjour de 1 nuit en avril 2024
Réponse de Managing Director le 4 mai 2024
Dear Lauri, Thank you for the wonderful rating for The DeSoto Savannah. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Warm regards, Managing Director
8/10 Bien
Christina
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christina
Séjour de 1 nuit en avril 2024
Réponse de Managing Director le 4 mai 2024
Dear Christina, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at The DeSoto Savannah. We look forward to welcoming you back on your next visit.Warm regards, Managing Director
8/10 Bien
Christina
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christina
Séjour de 1 nuit en avril 2024
Réponse de Managing Director le 3 mai 2024
Dear Christina, Thank you so much for taking the time to share your experience with us. We're delighted to hear that you found your stay comfortable and our facilities clean. We are also thrilled to hear that our dedicated staff made a positive impact on your overall experience. Their commitment to providing excellent service is truly commendable, and we'll be sure to pass along your kind words to them. We hope to have the opportunity to welcome you back to The DeSoto Savannah for an even more enjoyable stay in the future.Warm regards, Managing Director
8/10 Bien
Sabrina
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sabrina
Séjour de 1 nuit en avril 2024
Réponse de Managing Director le 2 mai 2024
Dear Sabrina, Thank you for choosing The DeSoto Savannah and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warm regards, Managing Director