Avis sur TRYP by Wyndham Savannah Downtown/Historic District
TRYP by Wyndham Savannah Downtown/Historic District
320 Montgomery St, Savannah, GA
Avis
7,8
Bien
8,0/10
Propreté
8,4/10
Personnel et service
7,0/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
Voyage en famille
25 mars 2024
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 3 avr. 2024
"Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating.It is really encouraging.We feel proud when we get such ratings and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager"
10/10 Excellent
Maryann
Voyage en couple
28 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maryann
Séjour de 2 nuits en mai 2024
10/10 Excellent
Zelma
Voyage en famille avec de jeunes enfants
27 mai 2024
Zelma
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 28 mai 2024
Dear Zelma,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager
6/10 Satisfaisant
Leonard
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leonard
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 28 mai 2024
Dear Leonard,Your experience is important to us, so thanks for sharing it. Thanks for your kind words about our clean, comfortable, and friendly hotel with plenty of amenities. Most guests who stay with us experience contentment and leave pleased. Our firm commitment to every action is undoubtedly to be the best hotel in this area. We look forward to having you with us again. Thanks for your honest remarks. Sincerely, Hotel Manager
6/10 Satisfaisant
elke
25 mai 2024
elke
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 28 mai 2024
Dear elke,We are truly sorry for the distress caused by the incident with your service dog. Your safety and privacy are paramount to us, and we deeply regret the oversight. We're investigating the matter to prevent such incidents in the future. Your feedback is invaluable, and we appreciate your understanding.Sincerely, Hotel Manager
2/10 Horrible
Alante
Voyage en famille
25 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Alante
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 25 mai 2024
Dear Alante,Thank you for your kind feedback. We're deeply sorry to hear that your experience did not meet your expectations. Cleanliness is of the utmost importance to us, and it's disappointing to learn that your room fell short in this regard. Your feedback is invaluable, and we will address this issue immediately with our housekeeping team to ensure that such oversights are rectified. We hope to have the opportunity to restore your faith in us during a future visit.Sincerely, Hotel Manager
6/10 Satisfaisant
Carol
Voyage en famille
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carol
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 24 mai 2024
Dear Carol,Thank you for the stay at our hotel. We are glad to note that you found our hotel nice and it was close to the lot of places.We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to seeing you back here soon!!!Sincerely,Hotel Manager
2/10 Horrible
Jefferey
Voyage en couple
20 mai 2024
Les points faibles : Personnel et service et équipements
Jefferey
Séjour de 5 nuits en mai 2024
Réponse de Hotel Manager le 22 mai 2024
Dear Jefferey, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property. We have noted all your concerns and share with the respective department action. We hope to see you again soon. Sincerely, Hotel Manager
8/10 Bien
SAKINA
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SAKINA
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 15 mai 2024
Dear SAKINA, Thank you for sharing your wonderful feedback regarding your stay at our Hotel. I am so pleased to see our staff's efforts helped in making your visit a memorable one. I will be sure to share your compliments with them. We look forward to welcoming you back the next time you are in our area. Sincerely, Hotel Manager
10/10 Excellent
ronda
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ronda
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 15 mai 2024
Dear ronda, Thank you for your feedback! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager
6/10 Satisfaisant
Lynn
Voyage en groupe
12 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Lynn
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 15 mai 2024
Dear Lynn,Thank you for the stay at our hotel. We are happy to learn that your overall experience was excellent and you see our staff was friendly and helpful. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. SincerelyHotel Manager
6/10 Satisfaisant
Alethea
Voyage en couple
12 mai 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Alethea
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 15 mai 2024
Dear Alethea,Thank you for the stay at our hotel. We are happy that you had a generally good experience with us. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.SincerelyHotel Manager
8/10 Bien
Ann-marie
Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Ann-marie
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Ann-marie,We appreciate your feedback and are glad to hear that you had an overall positive experience during your stay. However, we apologize for the condition of the bathroom. Maintaining a clean and well-maintained environment is important to us, and we regret falling short of your expectations in this regard. Your comments are valuable, and we will address these issues with our maintenance team to ensure that necessary improvements are made. We're pleased to hear that everything else was great, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. We're here to ensure you have a comfortable and memorable stay!Sincerely, Hotel Manager
6/10 Satisfaisant
John de St
Voyage en couple
10 mai 2024
John de St
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 11 mai 2024
Dear John de St,Thank you for the stay at our hotel. We are happy that you had a generally good experience with us. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.SincerelyHotel Manager
10/10 Excellent
Kirsten
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kirsten
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 8 mai 2024
Dear Kirsten,Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and we are pleased we are completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. SincerelyHotel Manager
4/10 Médiocre
Adam
Voyage en couple
6 mai 2024
Les points forts : Équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Adam
Séjour de 2 nuits en mai 2024
Réponse de Dipal Patel le 6 mai 2024
Dear guest, We are sorry to hear that your recent visit to our property did not go well, we have sent your detailed receipt and signed folio as per our system you had purchased an upsell late check out but our staff refunded that charge and gave you a complimentary late checkout. We do not see any additional charges besides your marketplace drink purchase and valet parking on our end. Please contact us directly if you have any further questions or concerns.
4/10 Médiocre
JEREMY
Voyage en couple
5 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
JEREMY
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 8 mai 2024
Dear JEREMY,Thank you for your feedback. We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager
8/10 Bien
arthur
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
arthur
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 8 mai 2024
Dear arthur,Thanks for stay at our hotel and great feedback by giving us a 4-star rating. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. Hope you had a satisfactory stay. We would like to know what we can improve to earn a 5 Star Review on your next stay.Sincerely Hotel Manager
8/10 Bien
Ron
5 mai 2024
Les points forts : Propreté
Ron
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 8 mai 2024
Dear Ron, Thanks for your stay and choosing our hotel as it was convenient and close to your places of interest. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to your next stay.Sincerely, Hotel Manager
8/10 Bien
Gabriel
4 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Gabriel
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 8 mai 2024
Dear Gabriel, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager
10/10 Excellent
Mason
4 mai 2024
Mason
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 25 mai 2024
Dear Mason,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager
8/10 Bien
lucy
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
lucy
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 4 mai 2024
Dear lucy, Thank you for your stay at our hotel. I’m pleased that our hotel served as a perfect location to accommodate your needs. Thanks for choosing us for your stay and we look forward to seeing you on your next visit. Sincerely,Hotel Manager
6/10 Satisfaisant
James
3 mai 2024
James
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 4 mai 2024
Dear James,Thank you for the stay at our hotel. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We promise next time you will find a great experience. Please visit us again.SincerelyHotel Manager
10/10 Excellent
Charlie
Voyage en couple
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charlie
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 2 mai 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you had a great experience at our hotel. We strive to provide exceptional service and comfort to all our guests, and we're delighted that we met your expectations. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
10/10 Excellent
Christy, Valrico
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christy
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 2 mai 2024
Dear Christy,Thank you for your wonderful feedback. We're delighted to hear that you enjoyed your stay with us! Providing friendly service, clean accommodations, and an easy check-in experience are top priorities for us. We look forward to welcoming you back for another fantastic stay in the future! Sincerely, Hotel Manager
10/10 Excellent
Zariah
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Zariah
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 2 mai 2024
Dear Guest,Thank you for sharing your experience with us! We're thrilled to hear you enjoyed our convenient location and found our staff to be accommodating. While we regret that our restaurant was closed during your stay, we're glad you were able to explore the dining options nearby. Your feedback regarding the valet and incidental deposit is duly noted. We appreciate your understanding, and we're delighted to know you had a pleasant stay overall. We look forward to welcoming you back on your next visit to the area!Sincerely, Hotel Manager
10/10 Excellent
Laurel
28 avr. 2024
Laurel
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 19 mai 2024
Dear Laurel,I’m glad you had such a nice experience with us, and I sincerely thank you for giving 5 out of 5 rating. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.Sincerely,Hotel Manager
10/10 Excellent
Heather
Voyage en famille
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heather
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 27 avr. 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us. We pride ourselves on providing clean rooms, a convenient location, and friendly staff. We hope to have the pleasure of welcoming you back in the future!Sincerely, Hotel Manager
10/10 Excellent
David
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 26 avr. 2024
Dear David, Thank you for your stay at our hotel. I’m pleased that our hotel served as a perfect location to accommodate your needs. Thanks for choosing us for your stay and we look forward to seeing you on your next visit. Sincerely,Hotel Manager
4/10 Médiocre
Roman
25 avr. 2024
Roman
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 17 mai 2024
Dear Roman,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager
8/10 Bien
matthew
Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
matthew
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 25 avr. 2024
Dear matthew,Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think. Sincerely Hotel Manager
10/10 Excellent
Lawana
Voyage en famille avec de jeunes enfants
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lawana
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 25 avr. 2024
Dear Lawana, Thank you for sharing your wonderful feedback regarding your stay at our Hotel. I am so pleased to see our staff's efforts helped in making your visit a memorable one. I will be sure to share your compliments with them. We look forward to welcoming you back the next time you are in our area. Sincerely, Hotel Manager
6/10 Satisfaisant
Melodie
Voyage en groupe
21 avr. 2024
Les points forts : Personnel et service et équipements
Melodie
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Melodie,Thank you for the stay at our hotel. We are happy that you had a generally good experience with us. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.SincerelyHotel Manager
8/10 Bien
Tami
Voyage en groupe
21 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Tami
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 2 mai 2024
Dear Tami,Thank you for your kind feedback. We're glad you appreciated the early check-in option, and we apologize for the inconvenience caused by the mold in the shower and the unexpected closure of the dining room. Your comfort and satisfaction are important to us, and we'll address these issues promptly to ensure a more enjoyable experience for our guests. We hope to have the opportunity to welcome you back for a more pleasant stay in the future.Sincerely, Hotel Manager
10/10 Excellent
christopher, arlington
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
christopher
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 21 avr. 2024
Dear Guest, Thank you for staying at our hotel. I am happy to hear that you enjoyed our hospitality and compliment the trustworthiness. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we provide. Please visit us again.Sincerely, Hotel Manager
10/10 Excellent
Kenneth, London
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenneth
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 18 avr. 2024
Dear Kenneth,Thank you for your perfect rating! We're thrilled that you enjoyed our great location and found our rates reasonable. Your satisfaction is our priority, and we're grateful for your positive feedback. We hope to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager
10/10 Excellent
Matthew
17 avr. 2024
Matthew
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 19 avr. 2024
Dear Matthew,Thanks for stay at our hotel and great feedback by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. When you are in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you' re sure to like again.Sincerely Hotel Manager
4/10 Médiocre
Carl
Voyage en famille
15 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carl
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Carl,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager
10/10 Excellent
monica
15 avr. 2024
Les points forts : Propreté et personnel et service
monica
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear monica,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!SincerelyHotel Manager
8/10 Bien
Julie
Voyage en famille avec de jeunes enfants
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Julie
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 15 avr. 2024
Dear Julie,Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think. Sincerely Hotel Manager
8/10 Bien
Theodore
13 avr. 2024
Les points forts : Propreté et personnel et service
Theodore
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 15 avr. 2024
Dear Theodore,Thanks for stay at our hotel and great feedback by giving us a 4-star rating. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. Hope you had a satisfactory stay. We would like to know what we can improve to earn a 5 Star Review on your next stay.Sincerely Hotel Manager
6/10 Satisfaisant
Juan, Pembroke Pines
Voyage en famille, Voyage d’affaires
12 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juan
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 13 avr. 2024
Dear Juan,Thank you for your kind feedback. We're truly sorry to hear that you were disappointed with the value you received during your stay. Your satisfaction is important to us, and we regret if we fell short of meeting your expectations. We appreciate your feedback and will consider it as we strive to improve our guest experience. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
10/10 Excellent
Crystal, Fort Denaud
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Crystal
Séjour de 5 nuits en mars 2024
Réponse de Hotel Manager le 9 avr. 2024
Dear Crystal,Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and we are pleased we are completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. SincerelyHotel Manager
8/10 Bien
Amy
Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amy
Séjour de 5 nuits en mars 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear Guest,Thank you for taking the time to share your feedback! We're thrilled to hear that you found our hotel to be very clean and comfortable, and that our staff were courteous and friendly during your stay. We look forward to welcoming you back again soon for another enjoyable experience!Sincerely, Hotel Manager
8/10 Bien
Christina
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Christina
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear Guest,Thank you for your feedback! We appreciate your acknowledgment of our prime location. We apologize for any inconvenience caused by the lighting in your room and will take your comments into consideration for future improvements. We hope to welcome you back for an even better experience.Sincerely, Hotel Manager
8/10 Bien
Renee
7 avr. 2024
Renee
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay at our property and that you found our beds comfortable, the room clean, and felt safe during your visit. It's wonderful to know that Cleveland provided exceptional service and made you feel at home and cared for. We'll be sure to pass along your kind words to him.We understand the importance of feeling safe and well taken care of, and we're delighted that we could provide you and your family with a memorable experience. We appreciate your trust in us and look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager
8/10 Bien
Jill
7 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Jill
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear Guest,Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel attractive and pleasant. We apologize for any inconvenience caused by the soundproofing and noisy air conditioning unit during your stay. Your comments will be shared with our team to ensure we address these issues promptly. We hope to welcome you back for a more peaceful experience in the future.Sincerely, Hotel Manager
8/10 Bien
Amy
7 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Amy
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 9 avr. 2024
Dear Amy,Thanks for stay at our hotel and great feedback by giving us a 4-star rating. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. Hope you had a satisfactory stay. We would like to know what we can improve to earn a 5 Star Review on your next stay.Sincerely Hotel Manager
10/10 Excellent
Sandra
Voyage en couple
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandra
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 6 avr. 2024
Dear Sandra,Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think.Sincerely Hotel manager
10/10 Excellent
Tim
6 avr. 2024
Tim
Séjour de 4 nuits en avril 2024
Réponse de Hotel Manager le 26 avr. 2024
Dear Tim,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!SincerelyHotel Manager