Chambre Premium, 1 très grand lit, balcon | Draps italiens Frette, literie de qualité supérieure
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Avis sur Kimpton Brice Hotel, an IHG Hotel

4 out of 5
Kimpton Brice Hotel, an IHG Hotel
601 East Bay Street, Savannah, GA

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 486 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 209 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 131 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 101 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 73 avis sur 1000." "

8,0/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super
Séjour de 1 nuit en avril 2024
Réponse de Property Management le 22 avr. 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

2/10 Horrible

Aubrey

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My door would literally not close to my room, which opened to the outside and it took me contacting the office five different times at night in order for it to be fixed. There was no room service and I couldn't even get someone to bring me toothpaste. It was also incredibly noisy. Finally, the room was filthy with mold all over the bathroom, brown spots in the tub and food, including popcorn under the bed. I ended up leaving after the first night of a five night stay.
Séjour de 5 nuits en mai 2024
Réponse de Property Management le 14 mai 2024
Thank you for taking the time to share your feedback. We are disheartened to hear that we fell short in multiple areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.

10/10 Excellent

Renee

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was professional and courteous. Dogs stay free and convenient location to dog park. Room was fine and nice happy hour, free wine for one hour and free coffee or tea in the morning. Only suggestion microwaves in room would be nice.
Séjour de 2 nuits en avril 2024
Réponse de Property Management le 14 mai 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Victoria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Property Management le 3 mai 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

4/10 Médiocre

Michelle

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arrived a little after 4, room wasn't ready, but happy to wait since they were cleaning. Except when we got back couple of hours later and our feet were sticking to the floor and completely black from dirt. Since we only had 2 towels, yet it was the 3 of us, I went to ask for an extra towel and let them know. I picked up a pool towel to clean the floor a little myself. And the next day when we stopped by the restuarant around 2:15, they said they were closed for lunch and wouldn't be open for couple more hours for dinner, on a friday. So later that night when we returned, and tried to order food from the same restaurant in the hotel, everyone seemed confused about the room service they said we could order when we checked in. I finally found a kind hostess who said she could take our order and I could wait on it, and I told her I was confused, i thought they offered room service. So she offered to bring it to our room since i told her I was trying to give our 6 year old a bath and it was late....and when she brought the food, with a $52 ribeye, we were only given plastic silverware...to cut a steak.On top of all of this, the room was never cleaned while we were there for our 3 night stay, and they were kind enough to reimburse us for one nights stay, but it was still expensive. Add all of that to loud E. Bay street, the fact that whoever above took a shower every night around 9:30 and it sounded like a waterfall in our bedroom with the loud pipes.We loved the location.
Séjour de 3 nuits en avril 2024
Réponse de Property Management le 3 mai 2024
Thank you for taking the time to share your honest feedback, Michelle. This level of detail is important for us so we know exactly how we can improve for future experiences. While we are delighted to hear that you loved our great location, we are saddened to hear that we fell short in delivering the amazing experience guests have come to expect. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.

10/10 Excellent

Cathy, Yuma

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel conveniently located in Savannah. Staff were friendly, rooms were clean and comfortable and the center court yard was a very nice spot to relax. Restaurant and bar was also very nice. The place was super quiet at night which is such a plus when traveling.
Séjour de 5 nuits en avril 2024
Réponse de Property Management le 22 avr. 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Wayne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel close to the heart of Savannah. Beautiful courtyard and pool area. Restaurant in the hotel had great breakfast. Staff were cheerful and helpful. Very walk able to everything in downtown. Best part was it was reasonably priced in an expensive hot spot.
Séjour de 2 nuits en avril 2024
Réponse de Property Management le 22 avr. 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

8/10 Bien

Amy

Voyage en famille
Les points forts : Personnel et service
Hotel is in a great location in Savannah; close enough to walk to attractions, but in a quiet neighborhood. Really enjoyed the courtyard and the complimentary wine was a nice touch. Jason’s hospitality was exceptional. Rooms and hallways need a little TC, advertising bikes to use, but only having 1 available isn’t very accommodating to a party of more than one. Our room was not serviced both days of our stay which was disappointing after returning from a day of sightseeing. Our bedding was mismatched, missing duvets which seemed a bit odd. Hotel has potential to be great if some of the other service issues were smoothed out.
Séjour de 3 nuits en avril 2024
Réponse de Property Management le 22 avr. 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

DIEGO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Property Management le 22 avr. 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Susan, Brooklyn Park

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Conveniently located to Riverwalk. Dog friendly!!! Clean. Staff is awesome. Happy hour in the courtyard is a plus. Had a great stay there and would go back with ZsaZsa our goldendoodle.
Séjour de 3 nuits en avril 2024
Réponse de Property Management le 18 avr. 2024
Thank you for taking the time to review our hotel. We truly appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

10/10 Excellent

Iris

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff (Tianna) delivered excellent customer service. She answered all of our questions. The hotel is located in a convenient location, close to several restaurants and shops. Overall, it was a great experience.
Séjour de 1 nuit en avril 2024
Réponse de Property Management le 18 avr. 2024
It was a pleasure to host you for your recent visit with us! We are so happy to learn that you enjoyed your stay with us and will be sure to share your compliments with Tianna. We look forward to welcoming you back to our hotel in the future!

8/10 Bien

Mariah

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The staff was very friendly and accommodating.
Séjour de 1 nuit en avril 2024
Réponse de Property Management le 18 avr. 2024
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Victoria

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly; helpful; clean.
Séjour de 4 nuits en avril 2024
Réponse de Property Management le 18 avr. 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Tracy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My partner and I enjoyed the daily wine hour, and the beautiful courtyard. The staff at the Kimpton Brice are very friendly and welcoming. We enjoyed our stay in Savanah.
Séjour de 5 nuits en avril 2024
Réponse de Property Management le 18 avr. 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

2/10 Horrible

Danielle

Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ugh this property is disgusting! Lady at front desk is so unprofessional and our room smells like bleach.
Séjour de 1 nuit en avril 2024
Réponse de Property Management le 18 avr. 2024
Thank you for your informative review. We are saddened to hear that we missed the mark on your recent visit with us. We truly appreciate your feedback regarding our accommodations and service as it will help us to improve our overall guest experience. We apologize for falling short of your expectations and hope you will provide us with an opportunity in the future to gain your trust.

6/10 Satisfaisant

Lori

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Property Management le 18 avr. 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

8/10 Bien

Phyllis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Property Management le 18 avr. 2024
Thank you for taking the time to share your rating with us. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Michele

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was comfortable and clean. Adeina was so helpful and friendly. Don't use Jairaija. He was cranky and outright lied to us about a tour we wanted to do.
Séjour de 4 nuits en mars 2024
Réponse de Property Management le 18 avr. 2024
Thank you for sharing your feedback with us. While we're happy that you enjoyed some aspects of your stay, we apologize for the service inconsistencies you experienced. We truly appreciate your comments as we're always looking for opportunities to improve our guest experience. We hope you'll give us another chance to provide you with a more enjoyable stay in the future.

4/10 Médiocre

Elsie

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unfortunately, we were very disappointed with this hotel. The room we were assigned was dirty, the bed cover was stained, the wallpaper was stained, it had a weird smell and we were facing a dumpster. We were moved to a second room that was only a little bit better, the sheets were ripped and you can tell the room had not been swept or dusted in some time. The service from the front desk was not what we expected for this type of hotel.
Séjour de 1 nuit en avril 2024
Réponse de Property Management le 18 avr. 2024
Thank you for your review, Elise. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

8/10 Bien

Madelaine, Studio City

Voyage en groupe
The only thing that wasn’t good was the check in clerk and the check out clerk. She didn’t make eye contact, did ask how our stay was and couldn't get up off her chair to give me change. Made me walk to the other side of the desk. Justt rude and the worst person to have as the fasce of your hotel. Just PLAIN RUDE. Will be writing Kimpton for sure.
Séjour de 2 nuits en avril 2024
Réponse de Property Management le 18 avr. 2024
Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to learn that you did not have a positive experience. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

8/10 Bien

Tammy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I thought the hotel was decorated really nice and Tiyana at the front desk was very personable and took great care of me, my daughter and my grandson. I also loved that everything was walkable and one block over to Riverstreet where we had great restaurant options, shopping and Riverboat Cruising.
Séjour de 2 nuits en avril 2024
Réponse de Property Management le 18 avr. 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Hope

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location & hotel. Loved the outdoor seating area with comfy seating and a fire pit. Only complaint was that there really wasn’t a work area in the room. The lobby had tables and lots of sitting areas set up so he used that.
Séjour de 2 nuits en avril 2024
Réponse de Property Management le 18 avr. 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was top notch. Would stay there again.
Séjour de 1 nuit en mars 2024
Réponse de Property Management le 18 avr. 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Suyapa

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great stay but hate that turnover service is no longer offered.
Séjour de 4 nuits en mars 2024
Réponse de Property Management le 18 avr. 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

4/10 Médiocre

Floriana

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Property Management le 18 avr. 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Edward

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pet friendly, comfortable rooms, friendly staff and wonderful location which made walking to many locations easy. Expensive parking however.
Séjour de 4 nuits en mars 2024
Réponse de Property Management le 3 avr. 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Excellent

Charles

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place, enjoyed the area.
Séjour de 4 nuits en mars 2024
Réponse de Property Management le 3 avr. 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

8/10 Bien

Emily

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Property Management le 3 avr. 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

6/10 Satisfaisant

jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
had to switch rooms due to our first room just being in a horrible location. right by an exit door and right in front of the elevator. having children playing outside and screaming outside our room at 7AM when we went on vacation TO SLEEP. Rome also had a weird shaking problem like our whole room would shake so we don’t know what that was about. Also, our room was right on the main road too, so there was just no peace and quiet in that room but when we did asked to change rooms, they were very accommodating, and when we got back to the hotel and we’re giving the new room, keys are stuff and luggage wasn’t in the room like we told it would be, but then we received it very quickly so overall, if you get room 130 just immediately ask for a different room other than that it’s great
Séjour de 2 nuits en mars 2024
Réponse de Property Management le 3 avr. 2024
Thank you so much for your sharing your concerns with us. Please accept our apologies that your room was not as comfortable as it should have been. This is not a typical experience at our property, and our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance to serve you in the future and demonstrate the high level of service we normally provide.

2/10 Horrible

Maranda

Séjour de 1 nuit en mars 2024
Réponse de Property Management le 18 avr. 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

8/10 Bien

reed

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place, average room
Séjour de 1 nuit en mars 2024
Réponse de Property Management le 26 mars 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

8/10 Bien

Caslav

Séjour de 1 nuit en mars 2024
Réponse de Property Management le 18 avr. 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excellent

susan, Utica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 2 nuits en mars 2024
Réponse de Property Management le 25 mars 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

6/10 Satisfaisant

Anna Rhea

Les points faibles : Propreté
Séjour de 4 nuits en mars 2024
Réponse de Property Management le 25 mars 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

Kristen

Séjour de 2 nuits en mars 2024
Réponse de Property Management le 18 avr. 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Carrie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was excellent, very kind and helpful. We had a very comfortable stay.
Séjour de 1 nuit en mars 2024
Réponse de Property Management le 25 mars 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

mindy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the location.., it was quiet and close to ALL the spots!!!
Séjour de 3 nuits en mars 2024
Réponse de Property Management le 25 mars 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

6/10 Satisfaisant

olha

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This hotel did not give me clean feeling. The sheets felt unclean. And that to me is a deal breaker. But it’s close to the historic center and has nice outside terrace.
Séjour de 3 nuits en mars 2024
Réponse de Property Management le 25 mars 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful, friendly staff...and happy hour!
Séjour de 3 nuits en mars 2024
Réponse de Property Management le 25 mars 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Bien

Thomas

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Overall we liked the hotel. Positives were the courtyard and the happy hour, also staff was friendly and helpful. Negatives were that the floors were dirty in room and hallway, and outside our window was a lot of junk and old equipment, so not the best view.
Séjour de 4 nuits en mars 2024
Réponse de Property Management le 25 mars 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Kim, Alexandria

Voyage en groupe
The staff makes Kimpton Brice. They are very kind and helpful. Location is good as is exercise room. Restaurant was ok.
Séjour de 4 nuits en mars 2024
Réponse de Property Management le 12 mars 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Excellent

Wai Kwan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Property Management le 12 mars 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Bien

Ana Maria

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location…
Séjour de 4 nuits en mars 2024
Réponse de Property Management le 12 mars 2024
Thank you for taking the time to review our hotel. We truly appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

2/10 Horrible

Barbara

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Very mildewy air in the room.
Séjour de 1 nuit en février 2024
Réponse de Property Management le 12 mars 2024
Thank you for your review, and please accept my apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. We’re extremely disappointed to hear that you felt cleanliness wasn’t up to par. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We hope you will give us another opportunity to better serve you in the future.

10/10 Excellent

Nestor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tiyana, the agent in charge of the check in, was very professional and friendly. Making us feel very welcome at the hotel. .thank you!
Séjour de 1 nuit en février 2024
Réponse de Property Management le 12 mars 2024
Our team is thrilled to learn about your amazing experience with us! Thank you so much for sharing your positive feedback, as well as highlighting our welcoming service. It would be an honor to welcome you back again in the future!

10/10 Excellent

Carlos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Property Management le 12 mars 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 Satisfaisant

Nicholas

Séjour de 1 nuit en février 2024
Réponse de Property Management le 25 mars 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

8/10 Bien

martha

Real nice room comfortable beds , dog friendly.
Séjour de 1 nuit en février 2024
Réponse de Property Management le 12 mars 2024
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

6/10 Satisfaisant

Erin

Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 29 févr. 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

carol

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They had wine yasting each evening.
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 29 févr. 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!