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Avis sur The St. Regis Sanya Yalong Bay Resort

5 out of 5
The St. Regis Sanya Yalong Bay Resort
Yalong Bay National Resort District, Yalong Bay, Sanya, Hainan

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 42 avis sur 64." "
Note des voyageurs de 8 (Bien), d’après 16 avis sur 64." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 64." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 64." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 64." "

9,2/10

Propreté

9,2/10

Personnel et service

9,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

tony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They really pay attention to details
Séjour de 3 nuits en mai 2024
Réponse de Amber le 24 mai 2024
St. Regis Sanya adheres to the concept of meticulous and tailored butler service, which aims to make guests have the most unique and comfortable experience.Looking forward to your visit again.St. Regis Butler Service, always at your service.

10/10 Excellent

YOONSUN

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de seven le 23 nov. 2023
Dear guest, Thank you very much for taking the time to share your stay experience. We are very glad to have your satisfaction and affirmation of the hotel service. Your satisfaction and trust is the greatest encouragement to us.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2022

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2022
Réponse de Grace le 21 juil. 2022
Dear Guest, In the name of all our hosts, I thank you very much for having selected The St. Regis Sanya Yalong Bay Resort as your destination upon your travel to Hainan island. It was an utmost pleasure having been at your service. We even more appreciate that you have taken some of your precious time to share your impressions with us. We pride ourselves to offer the best service in the legacy of our legendary founder, J.J. Astor IV; yet it seems we have failed in many of the areas for which I sincerely apologize. This is not what our guests expect from a St. Regis and we also strive for a better service and facility quality as you have described. I have shared your comments with the respective leaders and I assure that I will not rest until we have bettered ourselves in all areas. I do hope you will want to return so we can show you that actually we can offer a better service. Dear Guest, once again I express my utmost regret and invite you to contact me any time should you feel I can be of assistance. We look forward welcoming you back very soon again at The St. Regis Sanya Yalong Bay Resort.

10/10 Excellent

DI

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2022

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2022

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2022

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2022

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2022

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2021

10/10 Excellent

iain jeremy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The service was excellent and the team were incredibly helpful and always followed up. Gardens and landscaping amazing and heated pool area a real bonus. Beach area needed to be cleaned as plastic bottles, garbage and construction waste dotted along the front of the hotel beach area.
Séjour de 5 nuits en décembre 2021
Réponse de Grace le 12 janv. 2022
Thank you very much for your stay and comments.We are very honored to receive your thoughtful comments. We are very glad that you have recognized the hotel environment, swimming pool, and facilities of the hotel. Your affirmation is the biggest encouragement to us! we will pay close attention to and listen to every guest, to improve the hotel facilities and service, please be assured that we will do our best to improve your deficiency are pointed out.Thank you again for your stay and support. We look forward to seeing you again.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Was OK. Service, at a 5-start level, was lacking. Only one staff - Cedric - went out of his way to be of service. Not sure I’d spend the money again.
Séjour de 4 nuits en juillet 2021

10/10 Excellent

Kathryn

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice stay; great spa. Blah food
The hotel was lovely. The room was spacious with comfortable beds and was in great shape. The pools were nice and surprisingly uncrowded for the size of the resort and the number of guests we saw. The family/shaded pool does need a little TLC (missing tiles, some overgrown areas), but it did not take away from an overall pleasing poolside experience. The staff were courteous and prompt to help, but not all spoke English. With phone translation and basic Chinese it all worked well. The spa was incredible and we went twice during our four night stay. The least impressive aspect of the stay was the food. Overall it was quite overpriced for the quality received. I know that hotels have high food prices and I expected it, but then I also expect commensurate quality. This did not really happen and we ordered takeout once we knew we could do that instead. The beachside buffet and the breakfast were the exception to this; both were lovely. Overall we had a great time and would stay again.
Séjour de 4 nuits en juin 2021

10/10 Excellent

HYUNSOO

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
이번 하이난 세인트레지스 산야는 모든 면에서 아주 만족스러운 여행이었습니다^^
Séjour de 1 nuit en mars 2021

10/10 Excellent

Sid Ahmed Islam

Séjour de 2 nuits en février 2021

10/10 Excellent

Bruce Allen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very enjoyable
Séjour de 4 nuits en novembre 2020

8/10 Bien

jing

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en novembre 2020

10/10 Excellent

Nan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The whole room area is excellent and balcony view is very enjoy
Séjour de 2 nuits en novembre 2020

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
a nice trip
Very nice hotel and fantastic experience.Thanks very much
Séjour de 2 nuits en août 2020

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
very nice
酒店服务态度非常好，很喜欢！
Séjour de 1 nuit en août 2020

6/10 Satisfaisant

Rikard

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2020

10/10 Excellent

Peiyu

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place to stay
Very nice hotel,and very good service.
Séjour de 2 nuits en mai 2020
Réponse de seven le 23 nov. 2023
Dear guest, Thank you very much for taking the time to share your stay experience. We are very glad to have your satisfaction and affirmation of the hotel service. Your satisfaction and trust is the greatest encouragement to us.

10/10 Excellent

Gianni

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Down by the Bay
Spent three nights here to take in Yalong Bay. Resort is quite well appointed and it turns out we had some luck as the central pool was just reopened from a refurbishment as we arrived. The pool in question didn’t feel overcrowded even if the attached bar was treated as something of an afterthought. Breakfast was good if a little hectic at peak hours. Did western food at the Driftwood restaurant for a couple nights, and found it quite well executed comparatively. Went with the Oceanview balcony room which turned out to be a better option than the ground poolside one we had considered. Overall quite a nice little getaway!
Séjour de 3 nuits en novembre 2019

8/10 Bien

Endre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en novembre 2019

8/10 Bien

Miu ling

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
But a bit noisy during at night . So can’t sleep well during my stay. A bit disappointed.
Séjour de 1 nuit en septembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice facility and great hospitality. But very far away from major viewpoints and downtown area. Might want to reconsider if convinience is valued.
Séjour de 3 nuits en août 2019

10/10 Excellent

JEONG SEOB

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
최고의 호캉스
하이난 여행중 최고의 경험이었습니다 하지만 욕조 물 안빠지는건 문제였습니다
Séjour de 2 nuits en juillet 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2019

8/10 Bien

Henry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
環境寧靜，三亞旅客唔多嘅酒店首選！
Check in嘅時候俾職員水左去upgrade villa, 話住2晚有好多特別服務，臨場加左5千幾人仔，除返開差不多6千蚊一晚嘅Villa住宿有乜服務？包車送去機場一次，洗衫唔使錢，地方大左，有私人管家24小時服務，有免費2位戲院睇戲，有私人食飯地方，除此之外就無乜特別！服務係真係好貼心。
Séjour de 2 nuits en avril 2019

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing pool facing the sea! The room is very spacious and clean.
Séjour de 5 nuits en avril 2019

6/10 Satisfaisant

xi

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
入住酒店办理时间太长 14:40办理入住 16:30 才拿到房卡
Séjour de 3 nuits en décembre 2018

4/10 Médiocre

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Front desk staff was very badly. Pushing upgrade room and did not care customer time.
Séjour de 3 nuits en décembre 2018

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2018

10/10 Excellent

Hannah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My husband and I had an amazing experience during our 3 day vacation. The service was outstanding and we enjoyed our time at both the beach and pool areas. The food was overpriced but tasted good.
Séjour de 3 nuits en novembre 2018

10/10 Excellent

Jill, Hong Kong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely short stay
We had early check in and late check out. All the staff were helpful and our 4 day stay was thoroughly enjoyable and flew by
Séjour de 3 nuits en octobre 2018

8/10 Bien

Kim, Hong Kong

Les points forts : Propreté, personnel et service, confort de la chambre
Pleasant stay in St Regis - Sanya
There were several hotels to choose from and we decided on The St Regis because of the butler service. Hotel in general can be updated but the overall service by the staff was excellent. Notable mention was our butler, Cecilia Ma, who was quite attentive and responsive. Her English was quite good as well as my Mandarin was sub par and we communicated in English which was super helpful. Another staff worth mentioning was Joel Zhou from Concierge who was quite helpful as well.
Séjour de 4 nuits en octobre 2018

10/10 Excellent

Janet, Hong Kong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A place for relax!
I have stayed in St.regis for four days three nights with my friends. Staying in this hotel you can definitely not going to anywhere but enjoying the nice beach and swimming pool in st.regis !! Rooms are nice ,facilities are good and people are friendly ! You can definitely just chill with friends in your own room balcony for the whole afternoon ! What’s more, warm welcome from front desk manager Fiona:) She has given us different suggestions where to eat and go ,a warm-hearted person! Lisa from house keeping is also a very helpful girl! We had some problems in bathing room for the second day, and she helped us to solved it immediately, thank you so much! Lastly, we appreciated for the Butler Service, Dana is a smart and helpful girl which helping us every small details within our stays. Even helping us out of her working hours, we thank you from the bottom of our heart! We wish to see you in Hong Kong next time ! We will be back for our next Sanya trip in future !!
Séjour de 3 nuits en octobre 2018

8/10 Bien

Tess, hong kong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Classy, spacious and clean rooms, proximity to the
Classy, spacious and clean rooms, proximity to the beach. However, the “butler” service is non existent. Staff is very friendly especially those greeting us every time we get off the taxi. But otherwise, those helping us with checking in at the counter do not read English very well. They needed me to explain to them my reservation. Also, the promised two queen beds turned out to be only two double beds which is very disappointing.
Séjour de 3 nuits en août 2018

8/10 Bien

Stephen, San Francisco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Right on the beach
Nice hotel but food and drinks extremely expensive
Séjour de 5 nuits en juin 2018

10/10 Excellent

XI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
非常好
非常好
Réponse de 卓安睿 le 4 mai 2018
尊敬的客人， 您好！非常感谢您的入住及点评。感谢您对三亚亚龙湾瑞吉度假酒店的高度满意与好评，您的满意，是对我们的最大肯定。期待您的再次莅临。 卓安睿 总经理

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
So good!
The staff were very kind and considerate, meal was so good. The rooms were so clean and have a fantastic view. Hope to visit again.

10/10 Excellent

Charlotte

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice
Very nice and convenient Hotel. We stayed 6 nigits and had a great stay. Too expensive in the spa, and different activities (canoeing, renting boats and bikes etc).
Séjour de 5 nuits en novembre 2017

10/10 Excellent

Haley, Hong Kong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really nice experience. Amazing staff. Good butler service, our butler Connie Chen has always been very friendly, helpful and responsible, really appreciate her assistant and personalised service thoughout the whole trip. Cozy and relaxing environment with amazing seaview. Definitely want to stay here again in the near future!
Séjour de 2 nuits en septembre 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff was wonderful, enjoyed my stay. Stayed in a Villa, I highly recommend it
Séjour de 3 nuits en mai 2017

8/10 Bien

サンチー

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
規模の大きな高級リゾートホテル
各部屋に担当者がついて何かあればすぐに対応してくれます。全てのスタッフが親切でした。　朝食ビュッフェの品揃えがたくさんあるのと毎日並んでいるものも少し代わり連泊しても飽きません。　

10/10 Excellent

Aleksandr

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

4/10 Médiocre

CY, kuala Lumpur, Malaysia

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel but inconvenience
Check in service was bad as we were left unattended even though we were the only 2 rooms checking in around 9pm plus. Difficult to have food as all restaurant in the resort close by 10pm & last order at 9.30pm. The only choice is room service as there is no nearby restaurant. We book a car & driver from the hotel to go for a local seaside village for seafood. The journey to the place was supposed for half hour but the driver was lost & we travel for 2 hours into outskirts village & he can't seems to be able to find back the route to highway to go back hotel. At the end we spend 3 hours inside the car without having any meals or dinner from 6.30-9.30pm. A very disappointing experience. Overall the service staff service is average only as you can tell they are inexperience & not well trained. The buffet breakfast food is too local instead of the international buffet spread & the restaurant is so noisy & pack with the locals like a market. The buffet spread of food never change for the 4 days we were there. A real dissapointment as this is my first st regis experience which I m so looking forward.

10/10 Excellent

Emily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
luxury and comfort
I really like it. The room is big and the restaurants is also good.