Avis
9,4
Exceptionnel
9,8/10
Propreté
9,4/10
Personnel et service
9,2/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage d’affaires
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de The Singular Team le 15 mai 2024
Dear Guillaume,Thank you for sharing your feedback, how wonderful to hear that you enjoyed your stay at The Singular Santiago! We look forward to having you back again soon! Kind regards, The Singular Team
10/10 Excellent
mehdi, montreal
Voyage en famille
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
mehdi
Séjour de 3 nuits en avril 2024
Réponse de The Singular Team le 11 avr. 2024
Dear Mehdi,Thank you for sharing your feedback regarding The Singular Santiago. Your kind words encourage us to continue offering unique and memorable experiences. That is just possible because of our Team which does its best to go beyond expectations. We are also happy to know that you enjoyed our facilities and location.We hope to have a new opportunity to serve you!Kind regards, The Singular Team
10/10 Excellent
Bryan
Voyage en couple
22 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bryan
Séjour de 3 nuits en juillet 2023
Réponse de The Singular Team le 27 juil. 2023
Chère Bryan, Nous vous remercions pour les excellents commentaires que vous avez adressés à The Singular Santiago. Votre appréciation nous touche beaucoup.Vos paroles encourageantes ont réaffirmé notre conviction de la valeur du travail acharné, du dévouement et de l'engagement envers l'excellence. Ces commentaires ont été une grande source de motivation, inspirant notre équipe à continuer de s'efforcer d'atteindre les normes les plus élevées, et à quitter nos membres, les Leading Hotels of the World, sur une bonne note.Ayez toujours présent à l'esprit que nous attendons votre prochaine visite !Vous êtes les bienvenus !Roger León YepezDirecteur des relations avec les clients
10/10 Excellent
Voyageur vérifié
Voyage en couple
28 mars 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en mars 2019
Réponse de Pedro Alvarado le 21 avr. 2019
Thank you for this great review.
Kind Regards
8/10 Bien
Voyageur vérifié
20 déc. 2018
Voyageur vérifié
Séjour de 2 nuits en décembre 2018
10/10 Excellent
Francesca, Strasbourg
18 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Francesca
Séjour de 3 nuits en novembre 2018
Réponse de Lola C le 9 mai 2019
Thank you for providing your review of your experience at our hotel!
It is our biggest reward to realized that you have captured the Singular’s essence.
We look forward to the pleasure of hosting you once more.Thank you and have Singular day!
10/10 Excellent
Voyageur vérifié
9 janv. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2018
Réponse de Pedro Alvarado S. le 17 janv. 2018
Thank you for taking the time to leave us this review about your experience at The Singular Santiago. We are happy to read your positive comments and hear that you enjoyed your stay. Your comments will be shared with our passionate team, who I am certain will be encouraged by your remarks. Thanks again for sharing your experience, and we hope to welcome you again in our hotels. I wish you a Singular week ahead!
10/10 Excellent
Voyageur vérifié
22 janv. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Voyageur vérifié
10/10 Excellent
Voyageur vérifié
18 juin 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
10/10 Excellent
Vincent
15 mai 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vincent
10/10 Excellent
Márcio E.
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Márcio E.
Séjour de 8 nuits en mai 2024
10/10 Excellent
Roger, Chula Vista
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roger
Séjour de 2 nuits en mai 2024
10/10 Excellent
George
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
George
Séjour de 3 nuits en mai 2024
Réponse de The Singular Team le 21 mai 2024
Dear George, Thank you for taking the time to share your feedback on your recent visit. At The Singular Satiago we work hard to deliver memorable experiences and we are delighted to read that you had very nice stay in our hotel. We will be waiting for a new opportunity to welcome you back!Sincerely, The Singular Team
10/10 Excellent
J'aimee
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
J'aimee
Séjour de 1 nuit en mai 2024
Réponse de The Singular Team le 17 mai 2024
Dear Jaimee,Thank you for sharing the excellent rating that you have posted. At The Singular Santiago we are truly dedicated to providing exceptional service and we are glad to know that you had a great experience with us. We hope to have a new opportunity to welcome you back!Kind regards,The Singular Team
10/10 Excellent
Wes
Voyage en famille
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wes
Séjour de 2 nuits en avril 2024
Réponse de The Singular Team le 10 mai 2024
Dear Wes,Thank you so much for taking the time to share your positive feedback about The Singular Santiago.Our Team is truly dedicated to providing exceptional service, and we are thrilled to know that you enjoyed a superb experience with us. We will be waiting for a new opportunity to welcome you!Best wishes,The Singular Team
8/10 Bien
Nabeel
5 mai 2024
Nabeel
Séjour de 1 nuit en avril 2024
Réponse de The Singular Team le 26 mai 2024
Dear Nabeel,Thank you so much for sharing your rating regarding The Singular Santiago. For us, your opinion is important.Our Team is always delighted to serve you and provide exceptional memories. We hope your next visit exceeds your expectations!Kind regards, The Singular Team
10/10 Excellent
Nabeel
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nabeel
Séjour de 1 nuit en mai 2024
Réponse de The Singular Team le 10 mai 2024
Dear Nabeel, Thank you for sharing your feedback regarding your stay at The Singular Santiago. For us, it is very motivating to receive your kind words and we are pleased to know that you enjoyed the service provided. We hope to have a new opportunity to serve you!Sincerely,The Singular Team
10/10 Excellent
Gabino
30 avr. 2024
Gabino
Séjour de 6 nuits en avril 2024
Réponse de The Singular Team le 21 mai 2024
Estimado Gabino,Gracias por haber dedicado el tiempo para compartir su impresión sobre The Singular Santiago. Nuestro principal objetivo es brindar experiencias memorables a nuestros huéspedes y nos alegra saber que tuvo una grata estadía con nosotros.¡Esperamos darle nuevamente la bienvenida en un futuro cercano!Saludos cordiales,The Singular Team
10/10 Excellent
Lawrence
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lawrence
Séjour de 3 nuits en avril 2024
Réponse de The Singular Team le 28 avr. 2024
Dear Lawrence, We value the time you took to share your feedback regarding The Singular Santiago. We are really proud to read your words! It makes us feel fantastic. We like to hear that you enjoyed our facilities, culinary offerings, location and service. The Team is always delighted to make our guests feel comfortable and recognized. We hope to have a new opportunity to serve you!Kind regards,The Singular Team
10/10 Excellent
YUTA
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
YUTA
Séjour de 1 nuit en avril 2024
Réponse de The Singular Team le 26 avr. 2024
Dear Yuta, Thank you for sharing your feedback regarding your stay at The Singular Santiago. For us, it is very motivating to receive your kind words. Our Team is delighted to serve you. We are also happy that you enjoyed our facilities. We hope to have a new opportunity to serve you!Kind regards,The Singular Team
8/10 Bien
Bruna
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bruna
Séjour de 4 nuits en avril 2024
Réponse de The Singular Team le 25 avr. 2024
Dear Mr. Bruna,Thank you so much for taking the time to share your positive feedback about The Singular Santiago.Our Team is truly dedicated to providing exceptional service. We take great pride in creating a memorable and enjoyable experience for our guests. We appreciate the posted rating. We will be waiting for a new opportunity to serve you!Best wishes,The Singular Team
10/10 Excellent
Peter
Voyage en famille, Voyage en groupe
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peter
Séjour de 3 nuits en mars 2024
Réponse de The Singular Team le 23 avr. 2024
Dear Peter,Thank you for sharing your feedback regarding The Singular Santiago. Your kind words encourage us to continue offering unique and memorable experiences. That is just possible because of our Team which does its best to go beyond expectations. We are also happy to know that you enjoyed our facilities.We hope to have a new opportunity to serve you!Kind regards, The Singular Team
10/10 Excellent
hedieh
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
hedieh
Séjour de 3 nuits en avril 2024
10/10 Excellent
Jane
Voyage en couple
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jane
Séjour de 2 nuits en mars 2024
Réponse de The Singular Team le 9 avr. 2024
Dear Jane, Thank you so much for your glowing review about The Singular Santiago. Also thank you for your recomendation!We are delighted to hear that you had a top-notch experience at our hotel in Santiago. It is wonderful to know that our Team went above and beyond to make your stay enjoyable and that you found them to be helpful and friendly. We are also glad that you enjoyed our facilities. We appreciate you took the time to share your experience, and we look forward to welcoming you back to The Singular in the future!Kind regards,The Singular Team
10/10 Excellent
Johanna
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Johanna
Séjour de 1 nuit en mars 2024
Réponse de The Singular Team le 9 avr. 2024
Dear Johanna, Thank you for sharing your words regarding your stay at The Singular Santiago. We are happy to know you had a great experience and that you found our facilities comfortable. We do our best to go beyond your expectations. We hope to have a new opportunity to welcome you back!Kind regards, The Singular Team
10/10 Excellent
Sara, Dallas
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sara
Séjour de 2 nuits en mars 2024
Réponse de The Singular Team le 4 avr. 2024
Dear Sara, Thank you for sharing your feedback about your stay at The Singular Santiago. For us, It has been a pleasure to serve you and exceed your expetacions. We are very proud of the Team that make all happen. We hope to have a new opportunity to welcome you!Best wishes, The Singular Team
10/10 Excellent
Julien
Voyage en couple
6 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julien
Séjour de 2 nuits en février 2024
Réponse de The Singular Team le 9 mars 2024
Dear Julien, We value the time you took to share your feedback regarding The Singular Santiago. We are really proud to read your words! It makes us feel fantastic. We like to hear that you enjoyed our facilities, culinary offerings, and service. The Team is always delighted to make our guests feel comfortable and recognized. Thank you for recommending us. We hope to have a new opportunity to serve you!Kind regards,The Singular Team
4/10 Médiocre
Ramon
Voyage d’affaires, Voyage en couple
3 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ramon
Séjour de 1 nuit en février 2024
Réponse de The Singular Team le 3 mars 2024
Estimado Ramón, Gracias por el tiempo dedicado para compartir su feedback sobre The Singular Santiago. Nuestro equipo trabaja bajo altos estándares de calidad con la intención de ofrecer gratas experiencias, le pedimos disculpas si no hemos cumplido con sus expectativas. Lamentamos los otros puntos a los que hace mención. Tenga presente que tomaremos las medidas necesarias para la mayor comodidad de nuestros huéspedes. Gracias por su opinión. Saludos cordiales,The Singular Team
10/10 Excellent
Anna
25 févr. 2024
Hidden treasure
Anna
Séjour de 3 nuits en février 2024
Réponse de The Singular Team le 27 févr. 2024
Dear Anna, Thank you so much for taking the time to share your positive feedback with us. We are delighted to hear that you had an outstanding experience during your stay at Singular Santiago.Our Team is truly dedicated to providing exceptional service, and it warms our hearts to know that you found them welcoming and helpful. We take great pride in creating a memorable and enjoyable experience for our guests.As exclusive member of Leading Hotels of the World, our main goal is to exceed guests' expectations.We hope to have a new opportunity to serve you!Best wishes,The Singular Team
2/10 Horrible
Marianne
24 févr. 2024
Marianne
Séjour de 2 nuits en février 2024
Réponse de The Singular Team le 27 févr. 2024
Dear Marianne, Thank you for sharing your feedback regarding your stay at The Singular Santiago. We regret if you felt uncomfortable during your stay. We would have loved to have been able to change rooms, but unfortunately the occupancy did not make it possible. We hope to welcome you in a new opportunity and meet your expectations. Kind regards, The Singular Team
10/10 Excellent
Maria
13 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maria
Séjour de 2 nuits en janvier 2024
Réponse de The Singular Team le 18 févr. 2024
Dear Maria, Thank you for taking the time to share your opinion regarding your stay at The Singular Santiago. We are very happy to know our facilities and culinary offer. The Team is always delighted to make the guests live memorable experiences and exceed the expectations. We hope to have a new opportunity to serve you! Best regards,The Singular Team
10/10 Excellent
Linnea
Voyage en groupe
3 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linnea
Séjour de 4 nuits en janvier 2024
Réponse de The Singular Team le 3 févr. 2024
Dear Linnea, Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a fabulous stay at The Singular Santiago and that we were able to exceed your expectations.It warms our hearts to know that our hotel's facilities and surroundings were profitable for you. We appreciate your thoughtful consideration in choosing us over other options, and we are delighted that our location and service stood out for you.Your recognition of our team members, Martin and David, for going above and beyond is truly appreciated. We will make sure to pass on your compliments to them, as it will surely motivate them to continue delivering exceptional service.Celebrating your birthday with us and being part of making it a trip to remember is an honor!We look forward to welcoming you back in the future!Best wishes, The Singular Team
10/10 Excellent
Costanza, toronto
Voyage en couple
30 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Costanza
Séjour de 9 nuits en janvier 2024
Réponse de The Singular Team le 31 janv. 2024
Dear Mrs. Constanza, Thanks for sharing your feedback regarding your stay at The Singular Santiago. You cannot image how valuable your impression is! It makes us feel proud of our Team which is always delighted to serve our guests. We appreciate your recommendation. We hope to welcome you again in the near future!Best regards, The Singular Team
10/10 Excellent
Annika
27 janv. 2024
Annika
Séjour de 3 nuits en janvier 2024
Réponse de The Singular Team le 27 janv. 2024
Dear Annika, Thank you for sharing your feedback regarding your stay at The Singular Santiago. It is a pleasure to receive good ratings and recognitions. We feel very proud of our Team, which is delighted to offer you memorable experiences. If you ever come to Santiago again, we will be glad to host you. Kind regards, The Singular Team
10/10 Excellent
Alberto M
25 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alberto M
Séjour de 3 nuits en janvier 2024
Réponse de The Singular Team le 25 janv. 2024
Estimado Alberto, Agradecemos el tiempo que ha dedicado para compartir su impresión sobre The Singular Santiago. Valoramos la calificación que nos ha otorgado y nos hace sentir muy orgullosos, ya que los protagonistas del servicio que ofrecemos son cada integrante de nuestro Team. El objetivo es superar las expectativas de cada huésped. ¡Estamos a su disposición en una futura visita a Santiago, siempre será bienvenido!Saludos,The Singular Team
10/10 Excellent
Theresa
24 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect stay in Santiago
Theresa
Séjour de 1 nuit en janvier 2024
Réponse de The Singular Team le 25 janv. 2024
Dear Mrs Theresa, Thank you so much for taking the time to share your positive feedback with us.Our Team is truly dedicated to providing exceptional service, and it warms our hearts to know that you found them welcoming and helpful. We take great pride in creating a memorable and enjoyable experience for our guests, and your kind words serve as a wonderful recognition of our efforts. We are also happy to know that you enjoyed our facilities and design. As exclusive member of Leading Hotels of the World, our main goal is to exceed guests' expectations.We would be happy to welcome you again and provide another exceptional stay!Best wishes,The Singular Team
10/10 Excellent
Naren
Voyage en famille
12 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Naren
Séjour de 1 nuit en janvier 2024
Réponse de The Singular Team le 16 janv. 2024
Dear Naren, Thank you so much for taking the time to share your positive feedback with us. We are delighted to hear that you had an outstanding experience during your stay at Singular Santiago.Our Team is truly dedicated to providing exceptional service, and it warms our hearts to know that you found them welcoming and helpful. We take great pride in creating a memorable and enjoyable experience for our guests.As exclusive member of Leading Hotels of the World, our main goal is to exceed guests' expectations.We would be happy to welcome you again and provide another exceptional stay!Best wishes,The Singular Team
10/10 Excellent
Nigel
6 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nigel
Séjour de 2 nuits en janvier 2024
Réponse de The Singular Team le 10 janv. 2024
Dear Nigel, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found The Singular Santiago lovely and our staff extremely helpful and friendly. Your positive comments are truly appreciated.We also appreciate your constructive feedback about the pool and the limited number of loungers. We understand the importance of a comfortable and spacious pool area for our guests, and we will certainly take your comments into consideration as we continually strive to enhance our amenities.We hope to have the pleasure of welcoming you back in the future!Kind regards,The Singular Team
10/10 Excellent
Maggie
28 déc. 2023
Maggie
Séjour de 1 nuit en décembre 2023
Réponse de The Singular Team le 17 janv. 2024
Dear Maggie,Thank you for taking the time to share your feedback regarding your stay at The Singular Santiago. We are very happy for your recognition and the rating you have given us. Our Team is always delighted to offer memorable experiences. We hope to have a new opportunity to serve you!Kind regards,The Singular Team
10/10 Excellent
Oxana
12 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Oxana
Séjour de 3 nuits en décembre 2023
Réponse de The Singular Team le 13 déc. 2023
Dear Oxana,Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you had a great experience during your stay at The Singular Santiago. It is wonderful to know that you found our location to be convenient, and we are pleased that you enjoyed the comfort of our facilities. Our Team works hard to ensure that our guests have a pleasant and memorable stay, your positive comments serve as motivation for us to continue providing excellent service to all our guests.We hope to have the pleasure of welcoming you back to our hotel in the future!Best wishes,The Singular Team
6/10 Satisfaisant
Thomas
Voyage en famille
2 déc. 2023
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Great Location - lower end 5 Star hotel
Thomas
Séjour de 1 nuit en novembre 2023
Réponse de The Singular Team le 5 déc. 2023
Lieber Thomas, Wir wissen es sehr zu schätzen, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mit Ihrem Aufenthalt im The Singular Santiago mitzuteilen.Wir schätzen Ihr Feedback sehr, da es uns hilft, unseren Service zu verbessern und unseren Gästen noch zufriedenstellendere Erfahrungen zu bieten. Wir bedauern aufrichtig, dass Sie während Ihres Aufenthaltes Unannehmlichkeiten hatten und dass wir Ihre Erwartungen nicht erfüllt haben. Bitte nehmen Sie unsere Entschuldigung an. Wir haben Ihre Anmerkungen zur Kenntnis genommen und werden uns bemühen, diese Probleme zu lösen, um eine deutliche Verbesserung zu gewährleisten.Auf der anderen Seite freuen wir uns, dass Sie Ihren Aufenthalt im Rooftop genossen haben.Wir danken Ihnen für Ihre Geduld und Ihr Verständnis. Wir freuen uns darauf, Sie in Zukunft wieder begrüßen zu dürfen, um Ihnen ein noch angenehmeres Erlebnis zu bieten.Mit freundlichen Grüßen,Das Singular-Team
6/10 Satisfaisant
Thomas
Voyage en famille
1 déc. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Thomas
Séjour de 1 nuit en novembre 2023
Réponse de The Singular Team le 5 déc. 2023
Lieber Thomas,vielen Dank für diese und Ihre vorherige Bewertung. Sie ist auch für uns wichtig. Mit freundlichen Grüßen,Das Singular-Team
4/10 Médiocre
Thomas
30 nov. 2023
Thomas
Séjour de 1 nuit en novembre 2023
Réponse de The Singular Team le 27 déc. 2023
Dear Thomas,Thank you for sharing your feedback regarding your stay at The Singular Santiago. We regret If we did not meet your expectations. Please accept our apologies.If you ever come to Santiago, we hope to have a new opportunity to serve you. Kind regards,The Singular Team
10/10 Excellent
Pedro
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pedro
Séjour de 2 nuits en novembre 2023
Réponse de The Singular Team le 22 nov. 2023
Estimado Pedro,Gracias por haber dedicado el tiempo para compartir su impresión sobre The Singular Santiago. Para nosotros es de suma importancia mantener nuestras instalaciones con el estilo único que la caracteriza y ofrecer el mejor servicio. ¡Esperamos darle nuevamente la bienvenida!Saludos cordiales,The Singular Team
10/10 Excellent
Ian
16 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ian
Séjour de 2 nuits en novembre 2023
Réponse de The Singular Team le 16 nov. 2023
Dear Ian,Thank you for sharing your feedback regarding your stay at The Singular Santiago. We appreciate the rating you have posted. Your opinion is very important for us. We are proud of our Team because they make memorable experiences possible.We hope to have a new opportunity to serve you!Kind regards,The Singular Team
10/10 Excellent
James
31 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
James
Séjour de 2 nuits en octobre 2023
Réponse de The Singular Team le 3 nov. 2023
Dear James,Thank you for the rating you have post regarding your stay at The Singular Santiago. We appreciate the time you have taken. For us, it is very encouraging to receive feedback like this because we reconfirm how valuable is our Team and facilities. We always look for exceeding our guests' expectations. We hope to have a new opportunity to serve you!Kind regards,The Singular Team
4/10 Médiocre
Rubens
26 oct. 2023
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Custo x benefício desvantajoso
Rubens
Séjour de 4 nuits en octobre 2023
Réponse de The Singular Team le 28 oct. 2023
Prezado Rubbens,Antes de mais nada, em nome do The Singular Santiago, obrigado por compartilhar seus comentários sobre sua visita conosco. Suas palavras são muito importantes e valorizamos os pontos que foram de seu agrado durante sua estada. Por outro lado, lamentamos não ter atendido às suas expectativas em relação às questões que mencionou. Por favor, aceite nossas desculpas. Garantimos que trabalharemos para melhorar nosso serviço.Esperamos recebê-lo novamente. Com os melhores cumprimentos,A equipe do Singular
10/10 Excellent
Maribel
Voyage d’affaires, Voyage en couple
25 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maribel
Séjour de 2 nuits en octobre 2023
Réponse de The Singular Team le 25 oct. 2023
Dear Guest,First of all, on behalf of The Singular Santiago, we would like to thank you for your comment about your visit.Reading your words fills us with pride, as this is only possible with a team whose only concern is to offer unique and unforgettable experiences. We are delighted to hear that you enjoyed your stay.As an exclusive member of The Leading Hotels of the World, our priority is to exceed our guests' expectations.We look forward to another opportunity to serve you.With best wishes,The Singular Team
10/10 Excellent
Jennifer
Voyage en groupe
21 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved it!
Jennifer
Séjour de 2 nuits en octobre 2023
Réponse de The Singular Team le 24 oct. 2023
Dear Mrs. Jennifer,Thank you for taking the time to share your feeback regarding The Singular Santiago. Your words make us feel really proud because this is just possible by a Team whose only concern is providing memorable and uniques experiences. We are glad to know that you enjoyed our facilities and service. We hope to have a new opportunity to serve you!Best wishes,The Singular Team
10/10 Excellent
Love
21 oct. 2023
Love
Séjour de 2 nuits en octobre 2023
Réponse de The Singular Team le 11 nov. 2023
Dear Guest,Thank you for sharing the rating you have posted. At The Singular Santiago, your visit and time is really appreciated.We hope to have a new opportunity to serve you!Kind regards,The Singular Team