Hall

Avis sur The Singular Santiago

5 out of 5
The Singular Santiago
Merced 294, Santiago, Region Metropolitana

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 356 avis sur 446." "
Note des voyageurs de 8 (Bien), d’après 57 avis sur 446." "
Note des voyageurs de 6 (Satisfaisant), d’après 12 avis sur 446." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 446." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 446." "

9,8/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

GUILLAUME

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Singular meets the highest standards.
Séjour de 3 nuits en mai 2024
Réponse de The Singular Team le 15 mai 2024
Dear Guillaume,Thank you for sharing your feedback, how wonderful to hear that you enjoyed your stay at The Singular Santiago! We look forward to having you back again soon! Kind regards, The Singular Team

10/10 Excellent

mehdi, montreal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service is excellent and the hotel is pleasant.
Séjour de 3 nuits en avril 2024
Réponse de The Singular Team le 11 avr. 2024
Dear Mehdi,Thank you for sharing your feedback regarding The Singular Santiago. Your kind words encourage us to continue offering unique and memorable experiences. That is just possible because of our Team which does its best to go beyond expectations. We are also happy to know that you enjoyed our facilities and location.We hope to have a new opportunity to serve you!Kind regards, The Singular Team

10/10 Excellent

Bryan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel exceptionnel. Déjeuner incroyable. Cet hébergement a été le clou de notre séjour à Santiago.
Séjour de 3 nuits en juillet 2023
Réponse de The Singular Team le 27 juil. 2023
Chère Bryan, Nous vous remercions pour les excellents commentaires que vous avez adressés à The Singular Santiago. Votre appréciation nous touche beaucoup.Vos paroles encourageantes ont réaffirmé notre conviction de la valeur du travail acharné, du dévouement et de l'engagement envers l'excellence. Ces commentaires ont été une grande source de motivation, inspirant notre équipe à continuer de s'efforcer d'atteindre les normes les plus élevées, et à quitter nos membres, les Leading Hotels of the World, sur une bonne note.Ayez toujours présent à l'esprit que nous attendons votre prochaine visite !Vous êtes les bienvenus !Roger León YepezDirecteur des relations avec les clients

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un hôtel de première qualité avec un restaurant super, situé dans un quartier où il y a beaucoup de chose à voir.
Séjour de 2 nuits en mars 2019
Réponse de Pedro Alvarado le 21 avr. 2019
Thank you for this great review. Kind Regards

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en décembre 2018

10/10 Excellent

Francesca, Strasbourg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastique !!! Magnifique hôtel avec, comme cerise sur le gâteau, un rooftop superbe ou l’on peut boire et manger. C’est très bon ! Personnel attentif et très agréable.... Chambres superbes, à choisir sans hésiter !
Séjour de 3 nuits en novembre 2018
Réponse de Lola C le 9 mai 2019
Thank you for providing your review of your experience at our hotel! It is our biggest reward to realized that you have captured the Singular’s essence. We look forward to the pleasure of hosting you once more.Thank you and have Singular day!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2018
Réponse de Pedro Alvarado S. le 17 janv. 2018
Thank you for taking the time to leave us this review about your experience at The Singular Santiago. We are happy to read your positive comments and hear that you enjoyed your stay. Your comments will be shared with our passionate team, who I am certain will be encouraged by your remarks. Thanks again for sharing your experience, and we hope to welcome you again in our hotels. I wish you a Singular week ahead!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Mes seules remarques sont mineures mais devraient être corrigées: nous ne pouvons échanger des devises étrangères parce qu'ils n'ont pas le permis requis. De plus, la réception ne pouvait donner des billets de moindre valeur en échange de billets plus gros. Simon au une plainte. Pedro, le concierge a été très éfficace.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour affaires de 6 jours. Situation parfaite en centre ville, mais très calme.

10/10 Excellent

Vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Márcio E.

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente hotel com um staff super atencioso, bem treinado e eficiente em todos os sentidos. A equipe do hotel faz toda a diferença. Quarto amplo, silencioso, muito limpo e organizado com amenities, frigobar abastecido com aguá e refrigerante, além de cápsulas de café e balas disponíveis diariamente. Café da manhã a la carte e restaurante no rooftop muito acima da média. Recomendo e voltarei com certeza!!!
Séjour de 8 nuits en mai 2024

10/10 Excellent

Roger, Chula Vista

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente instalaciones y la atencion y servicio de todo el personal. Hotel muy recomendable.
Séjour de 2 nuits en mai 2024

10/10 Excellent

George

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice and friendly staff and everything looked good at the hotel
Séjour de 3 nuits en mai 2024
Réponse de The Singular Team le 21 mai 2024
Dear George, Thank you for taking the time to share your feedback on your recent visit. At The Singular Satiago we work hard to deliver memorable experiences and we are delighted to read that you had very nice stay in our hotel. We will be waiting for a new opportunity to welcome you back!Sincerely, The Singular Team

10/10 Excellent

J'aimee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de The Singular Team le 17 mai 2024
Dear Jaimee,Thank you for sharing the excellent rating that you have posted. At The Singular Santiago we are truly dedicated to providing exceptional service and we are glad to know that you had a great experience with us. We hope to have a new opportunity to welcome you back!Kind regards,The Singular Team

10/10 Excellent

Wes

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superb experience!!
Séjour de 2 nuits en avril 2024
Réponse de The Singular Team le 10 mai 2024
Dear Wes,Thank you so much for taking the time to share your positive feedback about The Singular Santiago.Our Team is truly dedicated to providing exceptional service, and we are thrilled to know that you enjoyed a superb experience with us. We will be waiting for a new opportunity to welcome you!Best wishes,The Singular Team

8/10 Bien

Nabeel

Séjour de 1 nuit en avril 2024
Réponse de The Singular Team le 26 mai 2024
Dear Nabeel,Thank you so much for sharing your rating regarding The Singular Santiago. For us, your opinion is important.Our Team is always delighted to serve you and provide exceptional memories. We hope your next visit exceeds your expectations!Kind regards, The Singular Team

10/10 Excellent

Nabeel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good staff
Séjour de 1 nuit en mai 2024
Réponse de The Singular Team le 10 mai 2024
Dear Nabeel, Thank you for sharing your feedback regarding your stay at The Singular Santiago. For us, it is very motivating to receive your kind words and we are pleased to know that you enjoyed the service provided. We hope to have a new opportunity to serve you!Sincerely,The Singular Team

10/10 Excellent

Gabino

Séjour de 6 nuits en avril 2024
Réponse de The Singular Team le 21 mai 2024
Estimado Gabino,Gracias por haber dedicado el tiempo para compartir su impresión sobre The Singular Santiago. Nuestro principal objetivo es brindar experiencias memorables a nuestros huéspedes y nos alegra saber que tuvo una grata estadía con nosotros.¡Esperamos darle nuevamente la bienvenida en un futuro cercano!Saludos cordiales,The Singular Team

10/10 Excellent

Lawrence

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, 2 mins walk from main street of restaurants in Lastarria. Room was light and spacious, great shower. Big gym and cute rooftop pool with a nice bar. There is also a spa but we didn’t have time to use it. The service from the staff was excellent in every way. Also a good breakfast! Overall we had a wonderful stay and would highly recommend.
Séjour de 3 nuits en avril 2024
Réponse de The Singular Team le 28 avr. 2024
Dear Lawrence, We value the time you took to share your feedback regarding The Singular Santiago. We are really proud to read your words! It makes us feel fantastic. We like to hear that you enjoyed our facilities, culinary offerings, location and service. The Team is always delighted to make our guests feel comfortable and recognized. We hope to have a new opportunity to serve you!Kind regards,The Singular Team

10/10 Excellent

YUTA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel
Séjour de 1 nuit en avril 2024
Réponse de The Singular Team le 26 avr. 2024
Dear Yuta, Thank you for sharing your feedback regarding your stay at The Singular Santiago. For us, it is very motivating to receive your kind words. Our Team is delighted to serve you. We are also happy that you enjoyed our facilities. We hope to have a new opportunity to serve you!Kind regards,The Singular Team

8/10 Bien

Bruna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de The Singular Team le 25 avr. 2024
Dear Mr. Bruna,Thank you so much for taking the time to share your positive feedback about The Singular Santiago.Our Team is truly dedicated to providing exceptional service. We take great pride in creating a memorable and enjoyable experience for our guests. We appreciate the posted rating. We will be waiting for a new opportunity to serve you!Best wishes,The Singular Team

10/10 Excellent

Peter

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel. Great staff. Very helpful at the front desk. Nice rooftop bar.
Séjour de 3 nuits en mars 2024
Réponse de The Singular Team le 23 avr. 2024
Dear Peter,Thank you for sharing your feedback regarding The Singular Santiago. Your kind words encourage us to continue offering unique and memorable experiences. That is just possible because of our Team which does its best to go beyond expectations. We are also happy to know that you enjoyed our facilities.We hope to have a new opportunity to serve you!Kind regards, The Singular Team

10/10 Excellent

hedieh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

10/10 Excellent

Jane

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely fabulous hotel. Would recommend this hotel for anyone staying in Santiago. Excellent location but it is the staff who really make this property shine. From the moment you pull up out front and the gentlemen greet you, to reception, to the staff in the restaurant - every single one is professional, competent, warm, kind and genuinely invested in ensuring you have a fabulous stay.
Séjour de 2 nuits en mars 2024
Réponse de The Singular Team le 9 avr. 2024
Dear Jane, Thank you so much for your glowing review about The Singular Santiago. Also thank you for your recomendation!We are delighted to hear that you had a top-notch experience at our hotel in Santiago. It is wonderful to know that our Team went above and beyond to make your stay enjoyable and that you found them to be helpful and friendly. We are also glad that you enjoyed our facilities. We appreciate you took the time to share your experience, and we look forward to welcoming you back to The Singular in the future!Kind regards,The Singular Team

10/10 Excellent

Johanna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay. Clean and comfortable room.
Séjour de 1 nuit en mars 2024
Réponse de The Singular Team le 9 avr. 2024
Dear Johanna, Thank you for sharing your words regarding your stay at The Singular Santiago. We are happy to know you had a great experience and that you found our facilities comfortable. We do our best to go beyond your expectations. We hope to have a new opportunity to welcome you back!Kind regards, The Singular Team

10/10 Excellent

Sara, Dallas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabulous! All of it
Séjour de 2 nuits en mars 2024
Réponse de The Singular Team le 4 avr. 2024
Dear Sara, Thank you for sharing your feedback about your stay at The Singular Santiago. For us, It has been a pleasure to serve you and exceed your expetacions. We are very proud of the Team that make all happen. We hope to have a new opportunity to welcome you!Best wishes, The Singular Team

10/10 Excellent

Julien

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommended - best option for Santiago. Elegant and simple in the heart of Santiago. Great sleep, large bathroom, breakfast al fresco in urban area. Pool is small but fun and relaxing after a day of excursions. Great bar, delicious food.
Séjour de 2 nuits en février 2024
Réponse de The Singular Team le 9 mars 2024
Dear Julien, We value the time you took to share your feedback regarding The Singular Santiago. We are really proud to read your words! It makes us feel fantastic. We like to hear that you enjoyed our facilities, culinary offerings, and service. The Team is always delighted to make our guests feel comfortable and recognized. Thank you for recommending us. We hope to have a new opportunity to serve you!Kind regards,The Singular Team

4/10 Médiocre

Ramon

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pésima atención, tuve que solicitar mi amenity, desayuno desastroso, alrededores inseguros y peligrosos.
Séjour de 1 nuit en février 2024
Réponse de The Singular Team le 3 mars 2024
Estimado Ramón, Gracias por el tiempo dedicado para compartir su feedback sobre The Singular Santiago. Nuestro equipo trabaja bajo altos estándares de calidad con la intención de ofrecer gratas experiencias, le pedimos disculpas si no hemos cumplido con sus expectativas. Lamentamos los otros puntos a los que hace mención. Tenga presente que tomaremos las medidas necesarias para la mayor comodidad de nuestros huéspedes. Gracias por su opinión. Saludos cordiales,The Singular Team

10/10 Excellent

Anna

Hidden treasure
Staff was very well trained and helpful. Martin and Edison helped with our departure. Excellent food and wait staff.
Séjour de 3 nuits en février 2024
Réponse de The Singular Team le 27 févr. 2024
Dear Anna, Thank you so much for taking the time to share your positive feedback with us. We are delighted to hear that you had an outstanding experience during your stay at Singular Santiago.Our Team is truly dedicated to providing exceptional service, and it warms our hearts to know that you found them welcoming and helpful. We take great pride in creating a memorable and enjoyable experience for our guests.As exclusive member of Leading Hotels of the World, our main goal is to exceed guests' expectations.We hope to have a new opportunity to serve you!Best wishes,The Singular Team

2/10 Horrible

Marianne

Séjour de 2 nuits en février 2024
Réponse de The Singular Team le 27 févr. 2024
Dear Marianne, Thank you for sharing your feedback regarding your stay at The Singular Santiago. We regret if you felt uncomfortable during your stay. We would have loved to have been able to change rooms, but unfortunately the occupancy did not make it possible. We hope to welcome you in a new opportunity and meet your expectations. Kind regards, The Singular Team

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Singular hotel and staff made my 2 night stay enjoyable and memorable. Beautiful hotel and the breakfast was one of the best. Rooftop bar is also worth visiting and the lobster empanadas were delicious! Staff were extremely helpful to organise tours in my short stay and highlights to Vina del Mar and Valparaiso. I do recommend the walking tour in the Lastarria neighbourhood, Margarita is amazing!
Séjour de 2 nuits en janvier 2024
Réponse de The Singular Team le 18 févr. 2024
Dear Maria, Thank you for taking the time to share your opinion regarding your stay at The Singular Santiago. We are very happy to know our facilities and culinary offer. The Team is always delighted to make the guests live memorable experiences and exceed the expectations. We hope to have a new opportunity to serve you! Best regards,The Singular Team

10/10 Excellent

Linnea

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabulous stay at the Singular Santiago. I wanted to be close to the culture of Santiago without sacrificing any luxury and this hotel checked every box. I also looked into the W and Mandarin Oriental but I felt that they were in an area away from the cultural epicenter. Plus I had read some reviews that those properties needed renovations. I am so glad I booked at The Singular Santiago! Walkable to many great restaurants in the surrounding several blocks where the culture comes alive at night with lots of outdoor dining options. Standouts were the service (thanks Martin (concierge) and David (bellman) for going above and beyond!) Hotel room with all the amenities was a comfortable retreat after being out in the Santiago heat all day. A speciality cocktail by the pool with views of sprawling Santiago was a treat. On a clear day you can see the snow capped Andes. I can’t speak to the dinner at the hotel restaurant as I ate off property each night, however breakfast each morning was great and again first class service. Singular Santiago made my birthday trip one to remember. Thanks again!
Séjour de 4 nuits en janvier 2024
Réponse de The Singular Team le 3 févr. 2024
Dear Linnea, Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a fabulous stay at The Singular Santiago and that we were able to exceed your expectations.It warms our hearts to know that our hotel's facilities and surroundings were profitable for you. We appreciate your thoughtful consideration in choosing us over other options, and we are delighted that our location and service stood out for you.Your recognition of our team members, Martin and David, for going above and beyond is truly appreciated. We will make sure to pass on your compliments to them, as it will surely motivate them to continue delivering exceptional service.Celebrating your birthday with us and being part of making it a trip to remember is an honor!We look forward to welcoming you back in the future!Best wishes, The Singular Team

10/10 Excellent

Costanza, toronto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is nestled in the charming Lastarria neighbourhood, with everything conveniently within walking distance. It has excellent amenities, and the staff, always available and helpful, made our stay exceptional. Special kudos to our concierge, Martin. I highly recommend this hotel.
Séjour de 9 nuits en janvier 2024
Réponse de The Singular Team le 31 janv. 2024
Dear Mrs. Constanza, Thanks for sharing your feedback regarding your stay at The Singular Santiago. You cannot image how valuable your impression is! It makes us feel proud of our Team which is always delighted to serve our guests. We appreciate your recommendation. We hope to welcome you again in the near future!Best regards, The Singular Team

10/10 Excellent

Annika

Séjour de 3 nuits en janvier 2024
Réponse de The Singular Team le 27 janv. 2024
Dear Annika, Thank you for sharing your feedback regarding your stay at The Singular Santiago. It is a pleasure to receive good ratings and recognitions. We feel very proud of our Team, which is delighted to offer you memorable experiences. If you ever come to Santiago again, we will be glad to host you. Kind regards, The Singular Team

10/10 Excellent

Alberto M

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de The Singular Team le 25 janv. 2024
Estimado Alberto, Agradecemos el tiempo que ha dedicado para compartir su impresión sobre The Singular Santiago. Valoramos la calificación que nos ha otorgado y nos hace sentir muy orgullosos, ya que los protagonistas del servicio que ofrecemos son cada integrante de nuestro Team. El objetivo es superar las expectativas de cada huésped. ¡Estamos a su disposición en una futura visita a Santiago, siempre será bienvenido!Saludos,The Singular Team

10/10 Excellent

Theresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect stay in Santiago
Beautiful boutique hotel. Old world charm. Appointed to a very high standard. Staff should rate as 5 star hotel
Séjour de 1 nuit en janvier 2024
Réponse de The Singular Team le 25 janv. 2024
Dear Mrs Theresa, Thank you so much for taking the time to share your positive feedback with us.Our Team is truly dedicated to providing exceptional service, and it warms our hearts to know that you found them welcoming and helpful. We take great pride in creating a memorable and enjoyable experience for our guests, and your kind words serve as a wonderful recognition of our efforts. We are also happy to know that you enjoyed our facilities and design. As exclusive member of Leading Hotels of the World, our main goal is to exceed guests' expectations.We would be happy to welcome you again and provide another exceptional stay!Best wishes,The Singular Team

10/10 Excellent

Naren

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff is very nice, friendly and helpful
Séjour de 1 nuit en janvier 2024
Réponse de The Singular Team le 16 janv. 2024
Dear Naren, Thank you so much for taking the time to share your positive feedback with us. We are delighted to hear that you had an outstanding experience during your stay at Singular Santiago.Our Team is truly dedicated to providing exceptional service, and it warms our hearts to know that you found them welcoming and helpful. We take great pride in creating a memorable and enjoyable experience for our guests.As exclusive member of Leading Hotels of the World, our main goal is to exceed guests' expectations.We would be happy to welcome you again and provide another exceptional stay!Best wishes,The Singular Team

10/10 Excellent

Nigel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel is lovely and all staff extremely helpful and friendly. One comment the pool is very small and there are only 5 loungers
Séjour de 2 nuits en janvier 2024
Réponse de The Singular Team le 10 janv. 2024
Dear Nigel, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found The Singular Santiago lovely and our staff extremely helpful and friendly. Your positive comments are truly appreciated.We also appreciate your constructive feedback about the pool and the limited number of loungers. We understand the importance of a comfortable and spacious pool area for our guests, and we will certainly take your comments into consideration as we continually strive to enhance our amenities.We hope to have the pleasure of welcoming you back in the future!Kind regards,The Singular Team

10/10 Excellent

Maggie

Séjour de 1 nuit en décembre 2023
Réponse de The Singular Team le 17 janv. 2024
Dear Maggie,Thank you for taking the time to share your feedback regarding your stay at The Singular Santiago. We are very happy for your recognition and the rating you have given us. Our Team is always delighted to offer memorable experiences. We hope to have a new opportunity to serve you!Kind regards,The Singular Team

10/10 Excellent

Oxana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay in Santiago next to some of the best restaurants and away from the sketchy busy center. The beds, pillows and bathrooms are really nice with the fantastic water pressure and hot temperature showers. The housekeeping and other type of service is also great!!! Really enjoyed my stay!
Séjour de 3 nuits en décembre 2023
Réponse de The Singular Team le 13 déc. 2023
Dear Oxana,Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you had a great experience during your stay at The Singular Santiago. It is wonderful to know that you found our location to be convenient, and we are pleased that you enjoyed the comfort of our facilities. Our Team works hard to ensure that our guests have a pleasant and memorable stay, your positive comments serve as motivation for us to continue providing excellent service to all our guests.We hope to have the pleasure of welcoming you back to our hotel in the future!Best wishes,The Singular Team

6/10 Satisfaisant

Thomas

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Great Location - lower end 5 Star hotel
Hotel im unteren 5 Sterne Segment in sehr guter Lage. Service ist langsam. Check In unfreundlich. Personal am Eingang sehr nett. Essen im Rooftop super und preislich gut. Warnung - der Rauchmelder im Zimmer blinkt alle 3 Sekunden direkt über dem Bett. Nichts für Leute mit empfindlichen Schlaf...
Séjour de 1 nuit en novembre 2023
Réponse de The Singular Team le 5 déc. 2023
Lieber Thomas, Wir wissen es sehr zu schätzen, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mit Ihrem Aufenthalt im The Singular Santiago mitzuteilen.Wir schätzen Ihr Feedback sehr, da es uns hilft, unseren Service zu verbessern und unseren Gästen noch zufriedenstellendere Erfahrungen zu bieten. Wir bedauern aufrichtig, dass Sie während Ihres Aufenthaltes Unannehmlichkeiten hatten und dass wir Ihre Erwartungen nicht erfüllt haben. Bitte nehmen Sie unsere Entschuldigung an. Wir haben Ihre Anmerkungen zur Kenntnis genommen und werden uns bemühen, diese Probleme zu lösen, um eine deutliche Verbesserung zu gewährleisten.Auf der anderen Seite freuen wir uns, dass Sie Ihren Aufenthalt im Rooftop genossen haben.Wir danken Ihnen für Ihre Geduld und Ihr Verständnis. Wir freuen uns darauf, Sie in Zukunft wieder begrüßen zu dürfen, um Ihnen ein noch angenehmeres Erlebnis zu bieten.Mit freundlichen Grüßen,Das Singular-Team

6/10 Satisfaisant

Thomas

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de The Singular Team le 5 déc. 2023
Lieber Thomas,vielen Dank für diese und Ihre vorherige Bewertung. Sie ist auch für uns wichtig. Mit freundlichen Grüßen,Das Singular-Team

4/10 Médiocre

Thomas

Séjour de 1 nuit en novembre 2023
Réponse de The Singular Team le 27 déc. 2023
Dear Thomas,Thank you for sharing your feedback regarding your stay at The Singular Santiago. We regret If we did not meet your expectations. Please accept our apologies.If you ever come to Santiago, we hope to have a new opportunity to serve you. Kind regards,The Singular Team

10/10 Excellent

Pedro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La propiedad está espectacular. La zona ha cambiado mucho en los últimos 3 años.
Séjour de 2 nuits en novembre 2023
Réponse de The Singular Team le 22 nov. 2023
Estimado Pedro,Gracias por haber dedicado el tiempo para compartir su impresión sobre The Singular Santiago. Para nosotros es de suma importancia mantener nuestras instalaciones con el estilo único que la caracteriza y ofrecer el mejor servicio. ¡Esperamos darle nuevamente la bienvenida!Saludos cordiales,The Singular Team

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de The Singular Team le 16 nov. 2023
Dear Ian,Thank you for sharing your feedback regarding your stay at The Singular Santiago. We appreciate the rating you have posted. Your opinion is very important for us. We are proud of our Team because they make memorable experiences possible.We hope to have a new opportunity to serve you!Kind regards,The Singular Team

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de The Singular Team le 3 nov. 2023
Dear James,Thank you for the rating you have post regarding your stay at The Singular Santiago. We appreciate the time you have taken. For us, it is very encouraging to receive feedback like this because we reconfirm how valuable is our Team and facilities. We always look for exceeding our guests' expectations. We hope to have a new opportunity to serve you!Kind regards,The Singular Team

4/10 Médiocre

Rubens

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Custo x benefício desvantajoso
Boa localização e nada mais. Café da manhã continental, porém fraco, tem água e coca-cola no frigobar grátis. Tudo chic, mas pouco funcional . apesar de ser do programa vip, não tive extensão do tempo do check-out, sendo oferecido mediante pagamento apenas .
Séjour de 4 nuits en octobre 2023
Réponse de The Singular Team le 28 oct. 2023
Prezado Rubbens,Antes de mais nada, em nome do The Singular Santiago, obrigado por compartilhar seus comentários sobre sua visita conosco. Suas palavras são muito importantes e valorizamos os pontos que foram de seu agrado durante sua estada. Por outro lado, lamentamos não ter atendido às suas expectativas em relação às questões que mencionou. Por favor, aceite nossas desculpas. Garantimos que trabalharemos para melhorar nosso serviço.Esperamos recebê-lo novamente. Com os melhores cumprimentos,A equipe do Singular

10/10 Excellent

Maribel

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 2 nuits en octobre 2023
Réponse de The Singular Team le 25 oct. 2023
Dear Guest,First of all, on behalf of The Singular Santiago, we would like to thank you for your comment about your visit.Reading your words fills us with pride, as this is only possible with a team whose only concern is to offer unique and unforgettable experiences. We are delighted to hear that you enjoyed your stay.As an exclusive member of The Leading Hotels of the World, our priority is to exceed our guests' expectations.We look forward to another opportunity to serve you.With best wishes,The Singular Team

10/10 Excellent

Jennifer

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved it!
This was an amazing hotel. Excellent service, so comfy and a great area.
Séjour de 2 nuits en octobre 2023
Réponse de The Singular Team le 24 oct. 2023
Dear Mrs. Jennifer,Thank you for taking the time to share your feeback regarding The Singular Santiago. Your words make us feel really proud because this is just possible by a Team whose only concern is providing memorable and uniques experiences. We are glad to know that you enjoyed our facilities and service. We hope to have a new opportunity to serve you!Best wishes,The Singular Team

10/10 Excellent

Love

Séjour de 2 nuits en octobre 2023
Réponse de The Singular Team le 11 nov. 2023
Dear Guest,Thank you for sharing the rating you have posted. At The Singular Santiago, your visit and time is really appreciated.We hope to have a new opportunity to serve you!Kind regards,The Singular Team