Extérieur

Avis sur Red Roof Inn Santee

2 out of 5
Red Roof Inn Santee
9091 Old Hwy 6, Santee, SC

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 103 avis sur 556." "
Note des voyageurs de 8 (Bien), d’après 160 avis sur 556." "
Note des voyageurs de 6 (Satisfaisant), d’après 123 avis sur 556." "
Note des voyageurs de 4 (Médiocre), d’après 75 avis sur 556." "
Note des voyageurs de 2 (Horrible), d’après 95 avis sur 556." "

6,6/10

Propreté

6,6/10

Personnel et service

6,2/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

8/10 Bien

Denis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2023
Réponse de Linton Rediresponse Specialist le 9 mai 2023
Dear Denis,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Santee and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

4/10 Médiocre

claude

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2021
Réponse de Red roof inn Santee management team le 18 déc. 2021
Dear Claude, We apologize for the inconvenience you had during your stay with us. We hope you can choice us again in the future during your stay and assure you that you won't have any problems during your stay. Sincerely, Red Roof Inn Santee Management Team

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Malgré l’inconvénient du au covic 19 on a été bien accueilli et servi
Séjour de 1 nuit en mars 2020

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et équipements
We have appreciated good mattress and equipment of the room
Séjour de 1 nuit en avril 2019

2/10 Horrible

Louise

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Affreux
vieux, désuet, plafond plein de traces d'infiltration d'eau, douteux, ne retournerai plus jamais, rayé de la liste. Ça sentait le motel. Le petit déjeuner? À voir l'état de la "cuisine" aucune chance de déjeuner à cet endroit. Même pas oser prendre un café.
Séjour de 1 nuit en mars 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2018
Réponse de Peter le 9 janv. 2019
We appreciate your feedback and we are glad you enjoy your stay whenever you in town. We are glad you found everything in your room to your expectations.We appreciate the kind words about our friendly team and unique amenities. Please come back to see us again soon! We look forward on seeing you very soon. Sincerely, Red Roof Inn Santee Management Team

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
C’´etait assez confortable, qualité prix c’est bon.
Séjour de 1 nuit en novembre 2017

4/10 Médiocre

Simard, Québec

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Dernière fois
Cette hôtel était correct il y a 20 ans mais rien n'a été réparé depuis ce temps.

6/10 Satisfaisant

Georges, Québec QC

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Stationnement face à la porte de chambre
voyageur vers le sud, j'aime la sécurité pour nous et le matériel que nous amenons, ex: vélos, matériel informatique et photographique etc...l'endroit nous permet d'avoir une bonne surveillance

6/10 Satisfaisant

Philip

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
All drains were plugged up somewhat and slow to drain. Took shower and water was ankle deep. Gross. Only one washcloth and 1 set of towels. Paint peeling off ceiling molding. Not happy this time. Sure not worth $95.
Séjour de 1 nuit en avril 2024
Réponse de Kamaria RediResponse Specialist le 28 avr. 2024
Dear Philip,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SANTEE. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the situation you mentioned regarding the drain, the washcloth and the other issues which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I will be sharing your comments with the management team in an effort to have your concerns addressed. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

8/10 Bien

Raven

Séjour de 1 nuit en avril 2024
Réponse de Samantha RediResponse Specialist le 17 mai 2024
Thank you for your positive rating, Raven. The staff at the RED ROOF INN SANTEE and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

2/10 Horrible

Timothy

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Nothing truthful on this listing. Not waterfront. Just rundown with breakfast that looks inedible.
Séjour de 1 nuit en avril 2024
Réponse de Chirell RediResponse Specialist le 27 avr. 2024
Dear Timothy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Santee. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with breakfast not being to your liking and false advertisement. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Kathleen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were headed back north from Florida and it was a nice, quiet place to stop It was clean. It could use a little paint in the room but great for the price. Breakfast was good
Séjour de 1 nuit en avril 2024
Réponse de Gabrielle RediResponse Specialist le 9 avr. 2024
Dear Kathleen, Everyone here at the Red Roof Inn Santee was proud to see your 5/5 score. I am thrilled that you were fond of our breakfast, cleanliness and the other highlights mentioned. However, you stated that we could use a little paint in the room. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Horrible

Stephen

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was an unbelievably bad place to stay The TV wouldn't work, the rod for the shower curtain was ready to fall off, and the wall lights were hanging by a thread and crooked. The breakfast that was advertised was almost nonexistent. There was no juice or waffles for cereal, and the few pastries that were there were certainly at least a day old. And the coffee must have been heated up from a previous day. We have generally been okay with Red Roof, but this was aweful.
Séjour de 1 nuit en avril 2024
Réponse de Oshane RediResponse Specialist le 7 avr. 2024
Dear Stephen,Thank you for taking the time to tell us about your experience at the RED ROOF INN SANTEE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the tv you described, breakfast not being up to your standards along with the other issues mentioned. I have shared your feedback with upper management to ensure your satisfaction. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OshaneRed Roof ManagementRediResponse Specialist

2/10 Horrible

Gabriel, Clifton springs

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
2 rooms back to back dirty not clean properly pee on the toilet seats, hair all over the sheets
Séjour de 1 nuit en avril 2024
Réponse de Oshane RediResponse Specialist le 7 avr. 2024
Dear Gabriel, Thank you for taking the time to tell us about your experience at the RED ROOF INN SANTEE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 Horrible

Amanda

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had numerous issues with tvs not working. They switched my room because they couldn’t get it to work. Came back to my room on the second night of my two night stay to my room key not working. The front desk tried arguing saying I only paid for one night instead of two that I did. After pulling up my reservation again they said “oh well” and updated the room key. No apologies were given. No toliet paper rack as it was yanked off the wall previously. House keeping didn’t clean good. Trash on the floor. Smoking room with no ashtrays. Asked for a wake up call at 6:30am for an event I attended and never received a call. Overall headache due to the numerous complaints and couldn’t enjoy my stay. Will NEVER come back to this place again.
Réponse de Olivia RediResponse Specialist le 2 avr. 2024
Hello Amanda, Thank you for taking the time to tell us about your stay at the Red Roof Inn Santee. I am disappointed that your experience did not meet your full expectations, as you indicated that you had numerous issues with the TV not working, your room key was not working, no toilet paper rack and all the other concerns mentioned. Please accept our sincerest apologies for the impact this had on your stay. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems we have fell short with you, so I have notified management of your feedback in an effort to fully address your concerns. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

4/10 Médiocre

Catherine

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The toilet wasn't working, and the floorboard trim was rotten.
Séjour de 1 nuit en mars 2024
Réponse de Olivia RediResponse Specialist le 2 avr. 2024
Hello Catherine, Thank you for taking the time to tell us about your experience at the Red Roof Inn Santee. I am disappointed that your experience did not meet your full expectations, as you indicated that the toilet wasn't working and the floorboard trim was rotten. Please accept our sincerest apologies for the impact this had on your stay. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems we have fell short with you, so I have notified management of your feedback in an effort to fully address your concerns. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

2/10 Horrible

Tiffany

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Door handle broken, plumbing issues, stained sheets
Séjour de 3 nuits en mars 2024
Réponse de Toni-Ann RediResponse Specialist le 30 mars 2024
Dear Tiffany,Thank you for leaving your feedback of our Red Roof Inn Santee. We are saddened to know the issue you described regarding you finding a broken door handle, plumbing issues and stained sheets. This is not the standard that Red Roof upholds for our hotel. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Bien

Adrian

Séjour de 1 nuit en mars 2024
Réponse de Kerry-Lee RediResponse Specialist le 18 avr. 2024
Dear Adrian, We at the RED ROOF INN SANTEE are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

sue

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de OnielRediresponse Specialist le 21 mars 2024
Hi Sue,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Santee. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Regards,OnielRedRoof ManagementRediresponse Specialist

6/10 Satisfaisant

Yi Fan

Voyage en couple
Les points forts : Personnel et service
Looks like an old motel that was recently renovated. Breakfast was not good. I did like the large parking spaces.
Séjour de 1 nuit en mars 2024
Réponse de Oniel Rediresponse Specialist le 20 mars 2024
Hi Yi Fan,Thank you for taking the time to write a review of your stay at the Red Roof Inn Santee. It's really nice to read that you took liking to our parking facility. However, relative to our brekafast menu, please note that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Regards,OnielRedRoof ManagementRediresponse Specialist

4/10 Médiocre

melanie

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The property was clean but needs updating badly! Great check in but trim hanging lots of structure issues need to addressed. Other than that was a quiet stay
Séjour de 1 nuit en mars 2024
Réponse de Chirell RediResponse Specialist le 5 mars 2024
Dear Melanie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Santee. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our clean property, great check in and quiet location. You indicated that you were unsatisfied with the up keep of the property. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell RediResponse Specialist

8/10 Bien

normand

Voyage en couple
N/a
Séjour de 1 nuit en février 2024
Réponse de Samantha Rediresponse Specialist le 2 mars 2024
Thank you for your positive rating, Normand. The staff at the Red Roof Inn Santee and I were so happy we earned your 4/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we look forward to your next stay at Red Roof. Sincerely,Red Roof Management

8/10 Bien

Lea A

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dog friendly
Well appointed and convenient to I-95. Friendly staff and a good place to get to dogs for a run. We are partial to rooms that exit directly to the parking lot, it makes it easier to take the dogs out.
Séjour de 1 nuit en janvier 2024
Réponse de Kerry-Lee RediResponse Specialist le 2 févr. 2024
Hello Lea, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN SANTEE. It’s great to see you enjoyed your stay, resulting in a 5/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. You highlighted we are conveniently located to I-95, our staff was friendly, and out pet friendly environment was a plus. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

6/10 Satisfaisant

Juanita

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed here because they had 24 hour check-in and breakfast. I arrived at midnight. The facilities were clean, the bed was comfortable, and check-in was easy. While not new, the room was well maintained. The breakfast included cereals, pastry, and self-made waffles.
Séjour de 1 nuit en janvier 2024
Réponse de Nishaye RediResponse Specialist le 20 janv. 2024
Hello Juanita,Thank you for taking the time to tell us details about your experience at the Red Roof Inn Santee. We are extremely happy to see that you had a wonderful experience, which resulted in your 3/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,Red Roof Management

10/10 Excellent

Emily

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Had all we needed!
Séjour de 1 nuit en janvier 2024

8/10 Bien

Amit

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Kamaria RediResponse Specialist le 10 janv. 2024
Hello Amit, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SANTEE and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Horrible

Christine

Voyage en couple
Les points faibles : Propreté et équipements
Filthy and in violation of every ADA requirement.
Séjour de 1 nuit en décembre 2023
Réponse de Chevanese RediResponse Specialist le 30 déc. 2023
Thank you, Christine, for taking the time to write a review of your stay at the Red Roof Inn Santee. The situation you described regarding the less than ideal encounter you had with the uncleanliness of our property is truly regrettable. At Red Roof, our primary goal is always to provide our guests with a clean and comfortable stay. For that reason, we sincerely apologize to have failed you. Your feedback is important to us and will be taken into consideration to make changes to improve our customer experience.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 Excellent

Marissa

Séjour de 1 nuit en décembre 2023
Réponse de Chevanese RediResponse Specialist le 30 déc. 2023
Thank you for your positive rating, Marissa, following your stay at the Red Roof Inn Santee. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Bien

tammie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and comfortable
Check in was quick and efficient. Room was clean with everything we needed. Immediate response from front desk when we called that our tv remote wasn't working. Would definitely consider this hotel again.
Séjour de 1 nuit en décembre 2023
Réponse de Chevanese RediResponse Specialist le 30 déc. 2023
Thank you, Tammie, for sharing your feedback with us regarding your recent stay at the Red Roof Inn Santee. We appreciate your kind remarks about your check-in experience, the cleanliness of the room and the front desk's immediate response when you encountered issue with the tv remote. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

8/10 Bien

Mandy

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
No parking for trucks with trailers or motorhomes etc
Séjour de 1 nuit en décembre 2023
Réponse de Chevanese RediResponse Specialist le 29 déc. 2023
Thank you, Mandy, for your recent review of your stay at the Red Roof Inn Santee. We value you as a our guest and welcome your 4/5 rating. In regards to trucks with trailers, we do offer limited parking for trucks with trailers or motorhomes. We sincerely apologize if this was not thoroughly disclosed to you prior to to check-in. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof Management RediResponse Specialist

6/10 Satisfaisant

Megan

Voyage en famille avec de jeunes enfants, Voyage en famille
Average - nothing special no complaints
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Alla

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de OnielRediresponse Specialist le 3 nov. 2023
Hello Alla,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn Santee. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 Excellent

Roberto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Oniel Rediresponse Specialist le 22 oct. 2023
Hi Roberto,Thank you for taking the time to write a review of your stay at the Red Roof Inn Santee. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

6/10 Satisfaisant

Cheryl

Les points forts : Propreté
Séjour de 1 nuit en octobre 2023
Réponse de Oniel Rediresponse Specialist le 22 oct. 2023
Hi Cheryl,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the Red Roof Inn Santee. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oniel Red Roof ManagementRediresponse Specialist

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very easy check in.
Séjour de 1 nuit en octobre 2023
Réponse de Toni-Ann RediResponse Specialist le 12 oct. 2023
It is so rewarding to read that you had a great stay with us here at Red Roof, David. Thank you for your comments. You indicated that you were happy with the prompt check in. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Red Roof Inn. We hope to see you again soon. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

10/10 Excellent

Thomas

Séjour de 1 nuit en septembre 2023
Réponse de Kamaria Red Roof Management RediResponse Special le 3 oct. 2023
Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SANTEE and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Sarah

Séjour de 1 nuit en septembre 2023
Réponse de Antonio,RediResponse Specialist le 21 oct. 2023
Hello Sarah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SANTEE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

6/10 Satisfaisant

Douglas

Séjour de 1 nuit en septembre 2023
Réponse de Douglas RediResponse Specialist le 21 oct. 2023
Hello Douglas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SANTEE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Melissa

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lady that checked us in was so nice. They gave us a pack n play to use for our daughter. Rooms & Beds were clean.
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Dwayne

Voyage en famille
Les points faibles : Équipements
Location is a long a strip of shops and restaurants
Séjour de 4 nuits en août 2023
Réponse de Dannielle Rediresponse Specialist le 4 sept. 2023
Dear Dwayne,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SANTEE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our convenient property. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management

8/10 Bien

Karen

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Kamaria RediResponse Specialist le 24 août 2023
Hello Karen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SANTEE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

10/10 Excellent

Sanquese

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Everything was on point and decent
Séjour de 1 nuit en août 2023
Réponse de Kamaria RediResponse Specialist le 22 août 2023
Dear Sanquese,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SANTEE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

10/10 Excellent

Jennifer

Séjour de 1 nuit en août 2023
Réponse de Dannielle Rediresponse Specialist le 4 sept. 2023
Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Santee and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

2/10 Horrible

Jakobe

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
It was dirty and y'all had roaches AC was leaking water on the floor
Séjour de 1 nuit en juillet 2023
Réponse de Chevanese RediResponse Specialist le 25 juil. 2023
Dear Jakobe,I appreciate you sharing your feedback following your stay at the Red Roof Inn Santee. I was saddened to read that your stay fell short of your expectations due to the uncleanliness, the faulty AC and the pests you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,ChevaneseRediResponse Specialist

10/10 Excellent

Jeffrey, Germantown

Séjour de 1 nuit en juillet 2023
Réponse de Sharma RediResponse Specialist le 8 août 2023
Hello Jeffrey, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SANTEE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Jose

Séjour de 1 nuit en juillet 2023
Réponse de Oniel Rediresponse Specialist le 2 août 2023
Hello Jose,Thank you for taking the time to write a review of your stay at the Red Roof Inn Santee. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist

2/10 Horrible

Catherine G

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
room smelled, gap in door to outside, ice machine broken, area felt unsafe. Not what we are use to for a Red Roof Inn
Séjour de 1 nuit en juin 2023
Réponse de Oniel Rediresponse Specialist le 2 juil. 2023
Hello Catherine,Thank you for taking the time to write a review of your stay at the Red Roof Inn Santee. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the smell of the room and ice machine that was broken. To uphold our company’s high standards I’ve shared your encounter with management to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

6/10 Satisfaisant

Karen

Séjour de 1 nuit en juin 2023
Réponse de Oniel Rediresponse Specialist le 1 juil. 2023
Hello Karen,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn Santee. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

10/10 Excellent

Cathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en juin 2023
Réponse de Oniel Rediresponse Specialist le 26 juin 2023
Hello Cathy,Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay at the Red Roof Inn Santee. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist