Avis
6,4
6,6/10
Propreté
6,6/10
Personnel et service
6,2/10
Équipements
6,2/10
Infrastructures et conditions de l’hébergement
7,0/10
Écoresponsabilité
Avis
16 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2023
Réponse de Linton Rediresponse Specialist le 9 mai 2023
Dear Denis,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Santee and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist
4/10 Médiocre
claude
18 nov. 2021
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
claude
Séjour de 1 nuit en novembre 2021
Réponse de Red roof inn Santee management team le 18 déc. 2021
Dear Claude,
We apologize for the inconvenience you had during your stay with us. We hope you can choice us again in the future during your stay and assure you that you won't have any problems during your stay.
Sincerely,
Red Roof Inn Santee Management Team
10/10 Excellent
Voyageur vérifié
Voyage en couple
22 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mars 2020
8/10 Bien
Voyageur vérifié
Voyage en famille
17 avr. 2019
Les points forts : Personnel et service et équipements
Voyageur vérifié
Séjour de 1 nuit en avril 2019
2/10 Horrible
Louise
17 mars 2019
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Affreux
Louise
Séjour de 1 nuit en mars 2019
10/10 Excellent
Voyageur vérifié
26 oct. 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en octobre 2018
Réponse de Peter le 9 janv. 2019
We appreciate your feedback and we are glad you enjoy your stay whenever you in town. We are glad you found everything in your room to your expectations.We appreciate the kind words about our friendly team and unique amenities. Please come back to see us again soon! We look forward on seeing you very soon. Sincerely, Red Roof Inn Santee Management Team
6/10 Satisfaisant
Voyageur vérifié
10 nov. 2017
Les points faibles : Infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en novembre 2017
4/10 Médiocre
Simard, Québec
3 avr. 2016
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Dernière fois
Simard
6/10 Satisfaisant
Georges, Québec QC
6 févr. 2016
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Stationnement face à la porte de chambre
Georges
6/10 Satisfaisant
Philip
Voyage en famille, Voyage avec des animaux de compagnie
27 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Philip
Séjour de 1 nuit en avril 2024
Réponse de Kamaria RediResponse Specialist le 28 avr. 2024
Dear Philip,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SANTEE. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the situation you mentioned regarding the drain, the washcloth and the other issues which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I will be sharing your comments with the management team in an effort to have your concerns addressed. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
8/10 Bien
Raven
27 avr. 2024
Raven
Séjour de 1 nuit en avril 2024
Réponse de Samantha RediResponse Specialist le 17 mai 2024
Thank you for your positive rating, Raven. The staff at the RED ROOF INN SANTEE and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
2/10 Horrible
Timothy
25 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Timothy
Séjour de 1 nuit en avril 2024
Réponse de Chirell RediResponse Specialist le 27 avr. 2024
Dear Timothy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Santee. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with breakfast not being to your liking and false advertisement. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
10/10 Excellent
Kathleen
Voyage en couple
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kathleen
Séjour de 1 nuit en avril 2024
Réponse de Gabrielle RediResponse Specialist le 9 avr. 2024
Dear Kathleen, Everyone here at the Red Roof Inn Santee was proud to see your 5/5 score. I am thrilled that you were fond of our breakfast, cleanliness and the other highlights mentioned. However, you stated that we could use a little paint in the room. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
2/10 Horrible
Stephen
Voyage en famille
5 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen
Séjour de 1 nuit en avril 2024
Réponse de Oshane RediResponse Specialist le 7 avr. 2024
Dear Stephen,Thank you for taking the time to tell us about your experience at the RED ROOF INN SANTEE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the tv you described, breakfast not being up to your standards along with the other issues mentioned. I have shared your feedback with upper management to ensure your satisfaction. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OshaneRed Roof ManagementRediResponse Specialist
2/10 Horrible
Gabriel, Clifton springs
Voyage d’affaires
5 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gabriel
Séjour de 1 nuit en avril 2024
Réponse de Oshane RediResponse Specialist le 7 avr. 2024
Dear Gabriel, Thank you for taking the time to tell us about your experience at the RED ROOF INN SANTEE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist
2/10 Horrible
Amanda
30 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amanda
Réponse de Olivia RediResponse Specialist le 2 avr. 2024
Hello Amanda, Thank you for taking the time to tell us about your stay at the Red Roof Inn Santee. I am disappointed that your experience did not meet your full expectations, as you indicated that you had numerous issues with the TV not working, your room key was not working, no toilet paper rack and all the other concerns mentioned. Please accept our sincerest apologies for the impact this had on your stay. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems we have fell short with you, so I have notified management of your feedback in an effort to fully address your concerns. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
4/10 Médiocre
Catherine
30 mars 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Catherine
Séjour de 1 nuit en mars 2024
Réponse de Olivia RediResponse Specialist le 2 avr. 2024
Hello Catherine, Thank you for taking the time to tell us about your experience at the Red Roof Inn Santee. I am disappointed that your experience did not meet your full expectations, as you indicated that the toilet wasn't working and the floorboard trim was rotten. Please accept our sincerest apologies for the impact this had on your stay. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems we have fell short with you, so I have notified management of your feedback in an effort to fully address your concerns. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
2/10 Horrible
Tiffany
Voyage en famille
30 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tiffany
Séjour de 3 nuits en mars 2024
Réponse de Toni-Ann RediResponse Specialist le 30 mars 2024
Dear Tiffany,Thank you for leaving your feedback of our Red Roof Inn Santee. We are saddened to know the issue you described regarding you finding a broken door handle, plumbing issues and stained sheets. This is not the standard that Red Roof upholds for our hotel. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
8/10 Bien
Adrian
25 mars 2024
Adrian
Séjour de 1 nuit en mars 2024
Réponse de Kerry-Lee RediResponse Specialist le 18 avr. 2024
Dear Adrian, We at the RED ROOF INN SANTEE are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
10/10 Excellent
sue
20 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
sue
Séjour de 1 nuit en mars 2024
Réponse de OnielRediresponse Specialist le 21 mars 2024
Hi Sue,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Santee. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Regards,OnielRedRoof ManagementRediresponse Specialist
6/10 Satisfaisant
Yi Fan
Voyage en couple
19 mars 2024
Les points forts : Personnel et service
Yi Fan
Séjour de 1 nuit en mars 2024
Réponse de Oniel Rediresponse Specialist le 20 mars 2024
Hi Yi Fan,Thank you for taking the time to write a review of your stay at the Red Roof Inn Santee. It's really nice to read that you took liking to our parking facility. However, relative to our brekafast menu, please note that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Regards,OnielRedRoof ManagementRediresponse Specialist
4/10 Médiocre
melanie
4 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
melanie
Séjour de 1 nuit en mars 2024
Réponse de Chirell RediResponse Specialist le 5 mars 2024
Dear Melanie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Santee. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our clean property, great check in and quiet location. You indicated that you were unsatisfied with the up keep of the property. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell RediResponse Specialist
8/10 Bien
normand
Voyage en couple
29 févr. 2024
normand
Séjour de 1 nuit en février 2024
Réponse de Samantha Rediresponse Specialist le 2 mars 2024
Thank you for your positive rating, Normand. The staff at the Red Roof Inn Santee and I were so happy we earned your 4/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we look forward to your next stay at Red Roof. Sincerely,Red Roof Management
8/10 Bien
Lea A
2 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dog friendly
Lea A
Séjour de 1 nuit en janvier 2024
Réponse de Kerry-Lee RediResponse Specialist le 2 févr. 2024
Hello Lea, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN SANTEE. It’s great to see you enjoyed your stay, resulting in a 5/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. You highlighted we are conveniently located to I-95, our staff was friendly, and out pet friendly environment was a plus. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management
6/10 Satisfaisant
Juanita
Voyage en couple
18 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juanita
Séjour de 1 nuit en janvier 2024
Réponse de Nishaye RediResponse Specialist le 20 janv. 2024
Hello Juanita,Thank you for taking the time to tell us details about your experience at the Red Roof Inn Santee. We are extremely happy to see that you had a wonderful experience, which resulted in your 3/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,Red Roof Management
10/10 Excellent
Emily
Voyage en famille
7 janv. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Emily
Séjour de 1 nuit en janvier 2024
8/10 Bien
Amit
Voyage en famille
6 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amit
Séjour de 1 nuit en janvier 2024
Réponse de Kamaria RediResponse Specialist le 10 janv. 2024
Hello Amit, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SANTEE and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
2/10 Horrible
Christine
Voyage en couple
28 déc. 2023
Les points faibles : Propreté et équipements
Christine
Séjour de 1 nuit en décembre 2023
Réponse de Chevanese RediResponse Specialist le 30 déc. 2023
Thank you, Christine, for taking the time to write a review of your stay at the Red Roof Inn Santee. The situation you described regarding the less than ideal encounter you had with the uncleanliness of our property is truly regrettable. At Red Roof, our primary goal is always to provide our guests with a clean and comfortable stay. For that reason, we sincerely apologize to have failed you. Your feedback is important to us and will be taken into consideration to make changes to improve our customer experience.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof Management RediResponse Specialist
10/10 Excellent
Marissa
28 déc. 2023
Marissa
Séjour de 1 nuit en décembre 2023
Réponse de Chevanese RediResponse Specialist le 30 déc. 2023
Thank you for your positive rating, Marissa, following your stay at the Red Roof Inn Santee. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
8/10 Bien
tammie
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and comfortable
tammie
Séjour de 1 nuit en décembre 2023
Réponse de Chevanese RediResponse Specialist le 30 déc. 2023
Thank you, Tammie, for sharing your feedback with us regarding your recent stay at the Red Roof Inn Santee. We appreciate your kind remarks about your check-in experience, the cleanliness of the room and the front desk's immediate response when you encountered issue with the tv remote. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof Management RediResponse Specialist
8/10 Bien
Mandy
Voyage avec des animaux de compagnie, Voyage en couple
28 déc. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Mandy
Séjour de 1 nuit en décembre 2023
Réponse de Chevanese RediResponse Specialist le 29 déc. 2023
Thank you, Mandy, for your recent review of your stay at the Red Roof Inn Santee. We value you as a our guest and welcome your 4/5 rating. In regards to trucks with trailers, we do offer limited parking for trucks with trailers or motorhomes. We sincerely apologize if this was not thoroughly disclosed to you prior to to check-in. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof Management RediResponse Specialist
6/10 Satisfaisant
Megan
Voyage en famille avec de jeunes enfants, Voyage en famille
24 déc. 2023
Megan
Séjour de 1 nuit en décembre 2023
4/10 Médiocre
Alla
2 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Alla
Séjour de 1 nuit en novembre 2023
Réponse de OnielRediresponse Specialist le 3 nov. 2023
Hello Alla,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn Santee. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist
10/10 Excellent
Roberto
21 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Roberto
Séjour de 1 nuit en octobre 2023
Réponse de Oniel Rediresponse Specialist le 22 oct. 2023
Hi Roberto,Thank you for taking the time to write a review of your stay at the Red Roof Inn Santee. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,Oniel Red Roof ManagementRediresponse Specialist
6/10 Satisfaisant
Cheryl
21 oct. 2023
Les points forts : Propreté
Cheryl
Séjour de 1 nuit en octobre 2023
Réponse de Oniel Rediresponse Specialist le 22 oct. 2023
Hi Cheryl,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the Red Roof Inn Santee. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oniel Red Roof ManagementRediresponse Specialist
10/10 Excellent
David
10 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en octobre 2023
Réponse de Toni-Ann RediResponse Specialist le 12 oct. 2023
It is so rewarding to read that you had a great stay with us here at Red Roof, David. Thank you for your comments. You indicated that you were happy with the prompt check in. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Red Roof Inn. We hope to see you again soon. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist
10/10 Excellent
Thomas
30 sept. 2023
Thomas
Séjour de 1 nuit en septembre 2023
Réponse de Kamaria Red Roof Management RediResponse Special le 3 oct. 2023
Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SANTEE and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
10/10 Excellent
Sarah
29 sept. 2023
Sarah
Séjour de 1 nuit en septembre 2023
Réponse de Antonio,RediResponse Specialist le 21 oct. 2023
Hello Sarah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SANTEE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
6/10 Satisfaisant
Douglas
23 sept. 2023
Douglas
Séjour de 1 nuit en septembre 2023
Réponse de Douglas RediResponse Specialist le 21 oct. 2023
Hello Douglas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SANTEE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
10/10 Excellent
Melissa
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
6 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 1 nuit en septembre 2023
6/10 Satisfaisant
Dwayne
Voyage en famille
3 sept. 2023
Les points faibles : Équipements
Dwayne
Séjour de 4 nuits en août 2023
Réponse de Dannielle Rediresponse Specialist le 4 sept. 2023
Dear Dwayne,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SANTEE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our convenient property. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management
8/10 Bien
Karen
22 août 2023
Les points forts : Propreté et confort de la chambre
Karen
Séjour de 1 nuit en août 2023
Réponse de Kamaria RediResponse Specialist le 24 août 2023
Hello Karen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SANTEE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist
10/10 Excellent
Sanquese
Voyage en couple
21 août 2023
Les points forts : Propreté, personnel et service, équipements
Sanquese
Séjour de 1 nuit en août 2023
Réponse de Kamaria RediResponse Specialist le 22 août 2023
Dear Sanquese,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SANTEE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist
10/10 Excellent
Jennifer
14 août 2023
Jennifer
Séjour de 1 nuit en août 2023
Réponse de Dannielle Rediresponse Specialist le 4 sept. 2023
Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Santee and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management
2/10 Horrible
Jakobe
Voyage en couple
24 juil. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Jakobe
Séjour de 1 nuit en juillet 2023
Réponse de Chevanese RediResponse Specialist le 25 juil. 2023
Dear Jakobe,I appreciate you sharing your feedback following your stay at the Red Roof Inn Santee. I was saddened to read that your stay fell short of your expectations due to the uncleanliness, the faulty AC and the pests you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,ChevaneseRediResponse Specialist
10/10 Excellent
Jeffrey, Germantown
14 juil. 2023
Jeffrey
Séjour de 1 nuit en juillet 2023
Réponse de Sharma RediResponse Specialist le 8 août 2023
Hello Jeffrey, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SANTEE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
10/10 Excellent
Jose
10 juil. 2023
Jose
Séjour de 1 nuit en juillet 2023
Réponse de Oniel Rediresponse Specialist le 2 août 2023
Hello Jose,Thank you for taking the time to write a review of your stay at the Red Roof Inn Santee. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist
2/10 Horrible
Catherine G
Voyage en couple
30 juin 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Catherine G
Séjour de 1 nuit en juin 2023
Réponse de Oniel Rediresponse Specialist le 2 juil. 2023
Hello Catherine,Thank you for taking the time to write a review of your stay at the Red Roof Inn Santee. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the smell of the room and ice machine that was broken. To uphold our company’s high standards I’ve shared your encounter with management to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist
6/10 Satisfaisant
Karen
29 juin 2023
Karen
Séjour de 1 nuit en juin 2023
Réponse de Oniel Rediresponse Specialist le 1 juil. 2023
Hello Karen,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn Santee. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist
10/10 Excellent
Cathy
25 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cathy
Séjour de 1 nuit en juin 2023
Réponse de Oniel Rediresponse Specialist le 26 juin 2023
Hello Cathy,Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay at the Red Roof Inn Santee. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist