Salon du hall
Vérifier la disponibilité

Avis sur The Sandman Hotel

3 out of 5
The Sandman Hotel
3421 Cleveland Ave, Santa Rosa, CA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 826 avis sur 1756." "
Note des voyageurs de 8 (Bien), d’après 501 avis sur 1756." "
Note des voyageurs de 6 (Satisfaisant), d’après 200 avis sur 1756." "
Note des voyageurs de 4 (Médiocre), d’après 115 avis sur 1756." "
Note des voyageurs de 2 (Horrible), d’après 114 avis sur 1756." "

8,6/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Lyne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lors de notre réservation, le petit-déjeuner était inclus et à notre arrivée, on nous informe que ce n’est plus disponible. On nous rembourse seulement 5$ par personne pour un séjour de 2 nuits pour cet inconvénients. Vraiment décevant. Sinon hôtel très bien.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 23 mai 2024
Lyne, nous vous remercions d'avoir partagé votre expérience. Nous sommes désolés d'apprendre que vous avez été déçu par le petit-déjeuner. Votre feedback est important pour nous, et nous prendrons en compte vos commentaires pour améliorer nos services à l'avenir. Nous espérons avoir l'occasion de vous accueillir de nouveau dans notre établissement.

4/10 Médiocre

Julie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Notre donnait sur la rue très passante. Très désagréable pour dormir puisqu’il y a du trafic très tard le soir. Le petit déjeuner compris n’était pas très bon.
Séjour de 1 nuit en février 2024
Réponse de craig le 18 févr. 2024
Hi Julie,We would have happily moved your room if asked. I'm sorry you had troubles with street noise.

10/10 Excellent

Astrid

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall this was a good property, comfortable bed, nicely renovated. The pool area and pool bar was great, felt like a resort. The hotel would not accept cash payment which is disappointing. When traveling for an extended period (over a month), carrying numerous hotel deposit charges on your credit card is a challenge. This hotel should change its policy and accept cash, it's not COVID anymore.
Séjour de 2 nuits en mai 2024

8/10 Bien

Ryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Isis

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are beautiful and clean, the pool is heated and swimmable year round ❤️ Perfect for families or a getaway
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Angie

Voyage en famille
Les points faibles : Équipements
Nice hotel, they said they had free breakfast. When I got there they said they didn’t have breakfast anymore. The pool and hot tub was nice
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Abigayel

Voyage en famille, Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Online says it has breakfast but they don’t have it anymore, walls had yellow stains in bathroom and the first towel we grabbed was brown stained. Said they had a pool bar but that was also not open.
Séjour de 4 nuits en mai 2024

10/10 Excellent

John, Arcata

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It had a nice big pool and hot tub, area for pets, outdoor gas fire pits, rools are clean and spacious. Micro eave and fridge, large showers with hot water and great pressure. Will definitely stay again when in town.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 24 mai 2024
Thank you for your positive feedback, John! We're delighted to hear that you enjoyed our amenities and had a comfortable stay. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit to the area.

6/10 Satisfaisant

Virginie

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Overall condition of the property
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 24 mai 2024
Thank you for sharing your thoughts, Virginie. We've taken note of your feedback regarding the overall condition of the property. Rest assured, we're committed to continuous improvement and ensuring our guests have a pleasant experience. If there are any specific areas you'd like us to focus on, please don't hesitate to reach out to our team. We appreciate your input and hope to exceed your expectations on your next visit.

8/10 Bien

David

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I've stayed here frequently over the past few years, and elimination of the breakfast buffet is a real disappointment.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 23 mai 2024
David, thank you for your continued loyalty to our hotel. We understand your disappointment regarding the removal of the breakfast buffet, and we appreciate you sharing your feedback with us. We're constantly evaluating our services to ensure we're providing the best experience for our guests, and your input helps guide our decisions. We hope to have the opportunity to welcome you back and provide you with an enjoyable stay in other aspects.

4/10 Médiocre

Rick

Voyage d’affaires
Les points forts : Propreté
The hotel room itself although a bit dated was very clean. The there were a lot of workers ( construction workers I believe) staying there ( not working there )and they were extremely loud at all hours.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 23 mai 2024
Rick, thank you for sharing your experience with us. We're pleased to hear that you found our hotel room clean, albeit we understand your concerns regarding the noise disturbance caused by other guests. We value your feedback and assure you that we'll take steps to address this issue to enhance the overall experience for our guests. We appreciate your understanding and look forward to welcoming you back for a more peaceful stay in the future.

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So far one of the best properties I have stayed in . I was just in the Hilton and before that the Marriott. This room is beautiful
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 23 mai 2024
Joseph, thank you for your kind words! We're thrilled to hear that you found The Sandman Hotel to be one of the best properties you've stayed in. Your praise means a lot to us, and we hope to continue exceeding your expectations during future visits.

8/10 Bien

Bryan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, close to dining and laundry, friendly service
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 23 mai 2024
Bryan, thank you for sharing your positive experience at The Sandman Hotel! We're glad you found our property clean, convenient, and our service friendly. We appreciate your feedback and hope to welcome you back for another enjoyable stay.

6/10 Satisfaisant

Aliya

Séjour de 1 nuit en mai 2024
Réponse de General Manager le 23 mai 2024
Aliya, thank you for taking the time to share your feedback. We appreciate your review and would love to hear more about your experience to see how we can improve. Please feel free to reach out to our team with any further comments or concerns.

2/10 Horrible

Laura

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
They give a room and It was already booked, it was so accurate and the second day the key wasn’t work, and went we got the reservation you offered breakfast and it was not breakfast.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 23 mai 2024
We're disappointed to hear about the challenges you faced during your stay, Laura. We'll investigate the situation with the double booking and the issues with the room key to prevent such occurrences in the future. Your feedback is valuable to us.

2/10 Horrible

Peter

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front desk does not even answer calls
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 23 mai 2024
Peter, thank you for taking the time to share your feedback with us. We're disappointed to learn about your experience with our front desk responsiveness. Rest assured, we take your concerns seriously and will investigate this matter thoroughly to ensure a more efficient and reliable service for all our guests. Your feedback is invaluable to us as we continually strive to improve. We appreciate your patience and hope to have the opportunity to serve you better in the future.

10/10 Excellent

eduardo

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice and clean
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 23 mai 2024
Eduardo, thank you for your positive feedback about The Sandman Hotel. We're delighted that you had an enjoyable stay with us and found our resort to be nice and clean. We look forward to welcoming you back on your next visit to our area.

2/10 Horrible

Morgan, Burien

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I arrived at the hotel just to find out there was no rooms available. I arrived around 2am because our flight got in late from San Francisco (1hr) drive to the hotel.. I booked the room have the insurance for the room and they didnt even have a room available.. worse night of my life with an 8year old just ready to lay down..
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 23 mai 2024
Morgan, We sincerely apologize for the inconvenience you experienced upon your late arrival. While we strive to provide a seamless experience for all our guests, we understand the frustration caused by the lack of available rooms, especially after a long journey. We'd like to note that situations like this can sometimes occur due to third-party booking systems or unexpected circumstances. Rest assured, we'll investigate this issue further to prevent such occurrences in the future. Your feedback is valuable to us, and we hope to have the opportunity to make it up to you in the future.

8/10 Bien

Kevin, Paradise

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 23 mai 2024
Kevin, thank you for choosing to stay with us. We're glad to see that you had a positive experience overall. We value your feedback and hope to welcome you back again soon!

8/10 Bien

Erica

Voyage d’affaires, Voyage en couple
Les points faibles : Équipements
Nice new decor in the rooms. Cute pool area. No breakfast.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 23 mai 2024
Erica, thank you for your feedback. We're glad to hear that you enjoyed the new decor in our rooms and found our pool area cute. We hope to have the opportunity to welcome you back again in the future.

6/10 Satisfaisant

karen

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was so disappointed in breakfast. It got moved to a very small room with no tables for seating except for outside of the swimming pool. They quit serving any kind of juice, no cereal, no muffins, no waffles, and they only fruit were very small oranges, not mandarins. They may as well advertise that it's a very limited Continental breakfast now for those of us that have been staying there frequently through the years. This is a big change, for the worse
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 23 mai 2024
Karen, we apologize for the disappointment you experienced with our breakfast offerings. Your feedback is valuable to us, and we will use it to improve our services for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back again in the future for a better experience.

4/10 Médiocre

Matthew

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The gym doesn’t open until 10 am, breakfast is horrible and if you are looking to use the room for any work, they don’t give you a desk, instead you have very low tables making it impossible to work. Nice facilities but not going to stay here again.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 17 mai 2024
Matthew, we regret to hear that some aspects of your stay did not meet your expectations. Your feedback is valuable as it allows us to address any areas of concern and improve our services for future guests. We appreciate your input and will strive to make necessary adjustments to enhance the overall guest experience.

10/10 Excellent

Robert

Les points forts : Propreté et infrastructures et conditions de l’hébergement
For the price I have not had a room close to how nice this was. Nice place
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 17 mai 2024
Robert, we're delighted to hear that you had a positive experience with us. Providing exceptional service and comfortable accommodations is our priority, and we're glad we could meet your expectations. We hope to have the pleasure of hosting you again soon.

10/10 Excellent

Kristyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice room. Prettily decorated. Hidden Gem within walking distance to EV Charging, Starbucks and stores. Very Quiet. We plan to stay here next time we visit Santa Rosa.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 17 mai 2024
Kristyn, it's fantastic to hear that you enjoyed your stay and found our location convenient. We're glad you appreciated the peaceful atmosphere and the nearby amenities. We're excited to welcome you back on your next visit to Santa Rosa!

2/10 Horrible

Geralyn

Les points faibles : Personnel et service
We had a confirmed reservation at The Sandman and when we arrived for check-in, we were informed that they no longer had a room for us, as they overbooked. Instead of helping doing what is the norm in that situation, apologize and start working on finding another hotel to move us to, the two clerks at check-in made us and another guest in the same situation, call Expedia instead. When we asked to speak to the hotel Supervisor, the two Sandman Hotel clerks refused to do even that. The Sandman check-in staff was completely unprofessional. Expedia was fantastic and helped find a hotel for us to move to within an hour of the start of the check-in fail. But that should not have been Expedia's job, the Sandman overbooked, then refused to help the customers they negatively impacted. I will never go to The Sandman again and hope Expedia drops them as one of their hotels in their network.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Geralyn, We're disheartened to learn about your experience, and we sincerely apologize for any inconvenience caused. We understand the frustration of an overbooked situation, and we regret that we were unable to provide the level of service you expected. We understand that booking through third-party sites can sometimes lead to complications, and we appreciate your patience. We hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Makeida

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
My family & I stayed there for one night while visiting the area .After checking in , we headed to our room but opened the door to find a couple standing there already . Apparently there was some kinda mixup but after heading back to the reception area , the gentleman who originally checked us in was very helpful and even offered us a partial refund for the inconvenience . That was very kind of him & appreciated after our long drive from the Central Valley . Our room was clean and had everything we needed for our short stay . Breakfast was pretty limited probably because there were so many people booked in that weekend . You get your breakfast and you’ll have to look around outside for a place to sit so maybe go early . Overall I like the decor and the staff are very friendly . Will be back next time to try out the pool and other facilities if ever around the area again in the summer 🙂
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 24 mai 2024
Thank you for choosing to stay with us, Makeida. We're glad to hear that our staff could resolve the mix-up efficiently and accommodate you with a partial refund. We appreciate your understanding and patience. Your kind words about our decor and friendly staff mean a lot to us. We hope to see you again soon, especially during the summer to enjoy our pool and facilities.

8/10 Bien

Cassandra

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
My spouse and I stayed here for one night. Upon checking in the gentlemen did not seem friendly at all. However, he checked me in quickly. The room was clean and comfortable. The only thing was our sink would not drain and when we called the front desk said they couldn’t send anyone until the following morning when we would check out. I’m glad it was just the sink and not the toilet. The breakfast was basic but good. The pool was nice and the seating area was very nice. It was pet friendly so it was nice and my dog got to play with some other dogs and that was fun. Overall I would stay again in the future.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Cassandra, Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you found our accommodations clean and comfortable, and that you enjoyed our breakfast offerings and pet-friendly amenities. Your comments regarding the sink and breakfast area have been duly noted, and we will work diligently to address these areas for improvement. We look forward to the opportunity to welcome you back for an even more enjoyable stay in the future.

6/10 Satisfaisant

Karla

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We reserved a king but were given 2 queens. The desk staff we not able to assist us. Also the AC was unplugged. When we figured it out we discovered the reason was it wouldn’t shut off. We tried to call for a late checkout but no one answered the phone at the desk. Hotel is clean, convenient and a great value…just know customer service is not a priority
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Karla, we acknowledge the issues you faced during your stay. Regarding the room assignment and maintenance concerns, we'll address them promptly to prevent recurrence. While we aim to provide exceptional customer service, it's evident that improvements are needed. Your feedback is valuable, and we'll strive to enhance our services accordingly. Thank you for sharing your experience with us.

10/10 Excellent

Marisela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Marisela, thank you for the wonderful review! We're thrilled to hear that you had an excellent stay with us. Your kind words mean a lot to us, and we're delighted that we could exceed your expectations. We appreciate your feedback and hope to have the pleasure of hosting you again soon.

10/10 Excellent

Geoffrey, Elk Grove

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a fun, retro looking place. Very clean room and obviously remodeled recently. Staff was great and the price was what attracted me. I was not expecting the quality to be as good as it was.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Geoffrey, thank you for the fantastic review! We're delighted that you enjoyed our unique ambiance and top-notch service. Your satisfaction is our priority, and we're thrilled to have provided you with a memorable experience. We appreciate your positive feedback and look forward to welcoming you back in the future.

2/10 Horrible

Emeli, Santa Rosa

Les points faibles : Propreté
Rooms not cleaned for our entire stay which is 4 nights When enquired the response was we clean the rooms every 2 days and that too nevet happened We have to request for clean towels every day Rubbish not collected After staying at sandman for few years this is the Worst experience we've had
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 15 mai 2024
Emeli, we regret to hear about the challenges you encountered with housekeeping during your stay. Your feedback regarding room cleanliness and maintenance is crucial, and we will investigate the matter thoroughly to prevent such occurrences in the future. We appreciate your loyalty, and we're committed to addressing the issues you've raised. Thank you for bringing these matters to our attention, and we hope to regain your trust in the future.

2/10 Horrible

Amanda

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was checked into someone else’s room where 4 teenage boys were getting into bed for the evening. I was super freaked out and they were scared as well since I had been sent to their room and opened the door. I spoke to the receptionist and he kept telling me it was a computer glitch, not his fault or issue for me to be upset about. then they put me in a new room and told me to speak with a manager in the morning for a refund request. I spoke with the manager and he told me he would send a refund if Expedia lets him push it through but that I will likely have to speak with Expedia myself. Overall it was a bad experience and I would not recommend . I am thankful that the kids were okay and that I didn’t walk in on someone dangerous or vice versa. The situation was very frustrating and potentially very dangerous
Séjour de 1 nuit en mai 2024

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I didn’t like teenage boys making the pool inaccessible
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
David, we appreciate you bringing up the pool situation. We're aware of the issue and are taking steps to ensure a peaceful environment for all guests. As the boys are no longer present, we're confident that your future visits will be more enjoyable. Thank you for your understanding, and we hope to see you again soon.

10/10 Excellent

Leon

Everything was wonderful
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Leon, we're thrilled to hear that everything was wonderful during your stay! Providing excellent service and accommodations is our top priority, and we're delighted that we succeeded in making your visit memorable. Thank you for choosing to stay with us, and we hope to see you again soon.

10/10 Excellent

Charalambos

Voyage d’affaires
Les points forts : Propreté
Nice and clean motel. The staff was nice at the reception and bartender were all friendly and professional. Breakfast was short of a disaster as the item selection was poor at best, there was limited space and the person in charge was in the kitchen not restocking or being helpful at all. Also, when asked to call the front desk and ask for pool towels she replied “no,” but at that point I wasn’t sure if even she spoke English or what she was doing there. The swimming pool was a little crowded filled with noisy kids diving and screaming and the jacuzzi was worse and not a place to relax. The towel rack wasn’t stocked well. Overall, close to being a sweet nice place but need some improvements. Although the area seems safe there is not much around yet the Vietnamese restaurant has excellent and service and really good food. There are also 2-3 restaurants within walking distance that were recommended. I will give The Sandman another chance.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Charalambos, thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed your stay overall. Your feedback regarding breakfast and pool towels has been noted, and we will work to improve these areas. We appreciate your kind words about our staff and cleanliness. We look forward to the opportunity to welcome you back for an even better experience.

10/10 Excellent

Claire

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nice place, very cute.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Claire, thank you for the positive review! We're delighted that you found our place nice and cute. Your satisfaction is our goal, and we're thrilled to have met your expectations. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

SuperStar

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best place I have found for price and ammenities- clean pool clean rooms 👍 nice big breakfast. Wonderful front desk very accommodating *****
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 10 mai 2024
Thank you, SuperStar, for your wonderful feedback. We're thrilled that you found our hotel to be the best in terms of both price and amenities. Providing a clean pool, comfortable rooms, and a delicious breakfast is our priority, and we're glad to hear that you enjoyed them. Our front desk team strives to be accommodating, and it's rewarding to know that their efforts were appreciated. We hope to have the pleasure of hosting you again soon!

2/10 Horrible

Linda E

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Did not like all workers at hotel, pool not as warm as indicated, not as expected!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 10 mai 2024
We appreciate your feedback, Linda. It's unfortunate to hear that you didn't have a positive experience with our staff and that the pool temperature didn't meet your expectations. Rest assured, we'll look into the issues you've raised to ensure improvements are made. Your insights are valuable to us, and we're committed to providing a better experience for all our guests in the future. If you have any further concerns, please feel free to reach out to us directly.

10/10 Excellent

Dana, Palm Bay

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a really nice day there very quiet very clean and they’re doing a great job
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 9 mai 2024
Dana, we're delighted to hear that you had a pleasant and quiet stay with us. Maintaining a clean and serene environment for our guests is a top priority, and we're glad to know that we've met your expectations. Thank you for your kind words, and we look forward to welcoming you back for another great stay.

10/10 Excellent

loren

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderfully helpful receptionist! He made my stay very enjoyable with a great room assignment. The best!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 9 mai 2024
Loren, thank you for your kind words about our receptionist. We're thrilled to hear that they made your stay enjoyable and that you were pleased with your room assignment. Providing excellent service to our guests is always our goal, and we're glad to know that we succeeded in making your stay memorable.

6/10 Satisfaisant

Yohali

Voyage en famille
We were disappointed to learn that they clean the room only after 4 nights
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 7 mai 2024
Yhali, Thank you for sharing your experience with us. We understand the importance of cleanliness and strive to balance environmental considerations with ensuring a comfortable stay for our guests. Your feedback is valuable, and we will review our cleaning procedures to see if there are opportunities for improvement. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.

2/10 Horrible

Hector

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Everything was fine, only the lady who helped me at the reception couldn't find my reservation and didn't give me my room. He told me to call Expedia because they had not made the reservation and he took me out.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Hector, We appreciate your feedback regarding your recent experience. We understand the frustration that can arise when booking through third-party platforms, and we are disappointed to hear of the inconvenience you encountered during check-in. It's important to note that while we strive to ensure smooth and seamless experiences for all our guests, booking through OTAs can sometimes lead to delays in receiving reservations from the site. Your insights serve as a valuable reminder for guests to consider their booking options carefully. We hope to have the opportunity to provide you with a more positive experience in the future.

10/10 Excellent

Jason

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property, quick easy check in/out.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Thank you, Jason, for your kind words and positive review! We're thrilled to hear that you found our property to be great and your check-in/check-out experience smooth. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay.

10/10 Excellent

Dana, Palm Bay

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Excellent day great condition. Quiet smells good just the way we like it.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Dana, we're thrilled to hear that you had an excellent stay with us! Maintaining a peaceful and pleasant environment is important to us, and we're glad that you enjoyed the quiet and fresh ambiance of our hotel. Thank you for choosing to stay with us at the Sandman Hotel, and we hope to have the pleasure of hosting you again soon!

10/10 Excellent

stephen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good value. Staff is very good We will stay here again and recommend it to others
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Thank you, Stephen, for your positive feedback! We're delighted that you found great value in your stay and that our staff provided excellent service throughout your visit. Your recommendation means a lot to us, and we can't wait to welcome you back for another enjoyable stay at our resort!

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 7 mai 2024
Thank you, Richard, for your review! We're glad to hear that you had a positive experience overall. We hope to have the pleasure of hosting you again soon for an even better stay.

8/10 Bien

SHIRLEY

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
The Contientail breakfast. Wasnt that great. Room was clean
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 6 mai 2024
Thank you for sharing your experience, Shirley. We're glad to hear that you found your room clean, but we apologize that the continental breakfast did not meet your expectations. Your feedback helps us improve, and we will review our breakfast options to ensure a more satisfying experience for our guests at the Sandman Hotel.

8/10 Bien

Michael

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If on bottom floor you can hear cars coming and going
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 6 mai 2024
Thank you for your feedback, Michael. We're glad to hear that you had an overall positive experience during your stay at the Sandman Hotel. Your input regarding noise levels on the bottom floor is noted, and we'll make every effort to address this to ensure a more peaceful environment for all our guests. We appreciate your support and look forward to welcoming you back in the future.

8/10 Bien

Yuliet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 6 mai 2024
Thank you for your feedback, Yuliet. We appreciate your input and will use it to further improve our services. If you have any additional comments or suggestions, please don't hesitate to reach out to us. We hope to have the opportunity to exceed your expectations on your next visit.

8/10 Bien

Jonathan

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The rooms are spacious and newer, no tub in our room but the shower was kinda fancy. Lovely shampoo/conditioner and body wash but not the little samples, they’re full bottles secured to the wall. The property is clean and well maintained with nice landscaping and hangout area. Pool is big and clean but heavily chlorinated. My favorite thing is their breakfast; its so delicious to me. Bacon, sausage, eggs, bagels and croissants! Yogurt and granola, fresh fruit. Oh my gosh I dont know why I loved it so much but it was good! But on our last day the office staff were rude to us and there wasnt any breakfast. I was so sad and we havent been back since.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 6 mai 2024
Thank you for sharing your detailed feedback with us, Jonathan. We're pleased to hear that you enjoyed many aspects of your stay, including our spacious and modern rooms, as well as our well-maintained facilities and delicious breakfast options. However, we're disappointed to learn about the issues you encountered with our office staff and breakfast service on your last day. Please know that we take your feedback seriously, and we'll use it to make improvements to ensure a more seamless experience for our guests moving forward. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable stay soon.