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Avis sur Hilton Santa Fe Buffalo Thunder

4 out of 5
Hilton Santa Fe Buffalo Thunder
20 Buffalo Thunder Trl, Santa Fe, NM

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 489 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 280 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 111 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 68 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 57 avis sur 1005." "

8,8/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Sabrina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Disappointed that more dining options were not open
Séjour de 1 nuit en mai 2024

8/10 Bien

Bryan

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Danika le 15 mai 2024
Thank you for your review! We appreciate your feedback and would love to know more about your experience to ensure we continue to improve.

10/10 Excellent

Valerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Danika le 15 mai 2024
Thank you for your amazing feedback! We're thrilled to hear that you had an absolutely incredible experience with us. We appreciate your support and hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Javier

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place
Séjour de 3 nuits en février 2024
Réponse de DW le 7 mai 2024
Thank you so much for your wonderful review! We're delighted to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another outstanding stay in the future!

10/10 Excellent

Robert, Plymouth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a great week at Buffalo Thunder. Nice room, service staff did a fine job. The artwork throughout the facility was remarkable.
Séjour de 7 nuits en avril 2024
Réponse de Danika le 7 mai 2024
Thank you for your fantastic review! We're thrilled to hear that you had a great week at Buffalo Thunder. It's wonderful to know that you enjoyed your room and that our service staff provided excellent service. We're delighted that you appreciated the remarkable artwork throughout the facility. We hope to welcome you back for another fantastic stay soon!

8/10 Bien

Farmehr

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We didn’t have much interaction with the staff. The hotel itself is nice however I found one strand of hair folded in the towel and one still attached to the shower wall! You would think at those nightly rates they would do a better housekeeping!
Séjour de 1 nuit en avril 2024
Réponse de DW le 7 mai 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found the hotel itself to be nice. However, we apologize for the lapse in cleanliness you experienced during your stay. This falls short of our standards, and we will address this issue with our housekeeping team to ensure it doesn't happen again in the future. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a much-improved experience.

10/10 Excellent

Voytec

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
very nice hotel in the middle of nowhere
Séjour de 2 nuits en avril 2024
Réponse de DW le 7 mai 2024
Thank you so much for your wonderful review! We're delighted to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another outstanding stay in the future!

2/10 Horrible

Sandra

Les points faibles : Propreté
The rooms were nice but not what we had booked. There is no more room service and they have limited restaurants. We attended a concert there and left leave early because the music was distorted, and the sound quality was really horrible. The concert is located in a ballroom with a stage. I will never attend a concert there again. They make a lot of money at this hotel, they should put that towards a concert hall or arena.
Séjour de 1 nuit en février 2024
Réponse de Danika le 7 mai 2024
We sincerely apologize for the disappointing experience during your recent stay. It's disheartening to hear that the room didn't meet your expectations and that you experienced issues with sound quality at the concert. Your feedback on the need for a dedicated concert hall or arena is duly noted as we aim to enhance guest experiences. We regret any inconvenience from limited dining options. While room service is typically available, we apologize that it was unavailable that evening. Your feedback is invaluable, and we'll use it to improve. If there's anything else we can do to address your concerns, please reach out to us. We appreciate your feedback and hope to regain your trust in the future.

6/10 Satisfaisant

Andrea

Voyage d’affaires
Chair was torn and old in my room. Smelled like smoke
Séjour de 1 nuit en avril 2024
Réponse de Danika le 7 mai 2024
We appreciate you taking the time to provide feedback on your recent stay. We apologize for the inconvenience caused by the torn and old chair in your room, as well as the smell of smoke. This falls short of our standards, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay. If you have any further concerns, please feel free to reach out to us directly.

8/10 Bien

Krista

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very quiet and clean. Love the environment and the staff was very friendly.
Séjour de 1 nuit en avril 2024
Réponse de Danika le 7 mai 2024
Thank you for your review! We're glad you enjoyed the quiet, clean environment and found our staff friendly. Your feedback is valuable to us. We look forward to welcoming you back soon!

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Danika le 7 mai 2024
Thank you so much for your fantastic review! We're thrilled to hear that you had a flawless experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

Theresa

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de DW le 7 mai 2024
We greatly appreciate your positive review of the hotel! We're eagerly looking forward to your next visit!

10/10 Excellent

Carla

Séjour de 2 nuits en avril 2024
Réponse de DW le 15 mai 2024
Thank you for your amazing feedback! We're thrilled to hear that you had an absolutely incredible experience with us. We appreciate your support and hope to welcome you back soon for another fantastic stay!

8/10 Bien

Gary

Séjour de 3 nuits en février 2024
Réponse de DW le 15 mai 2024
Thank you for your review! We appreciate your feedback and would love to know more about your experience to ensure we continue to improve.

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en avril 2024
Réponse de DW le 22 avr. 2024
Thank you so much for your fantastic review! We're thrilled to hear that you had a flawless experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

Alvin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would love to stay again
Séjour de 1 nuit en mars 2024
Réponse de DW le 22 avr. 2024
Thank you so much for your fantastic review! We're thrilled to hear that you had a flawless experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

REBECCA

Voyage en couple
Clean southwest flair rooms and quiet. Restaurants, shopping, spa and entertainment on the property.
Séjour de 4 nuits en avril 2024
Réponse de Danika le 17 avr. 2024
We greatly appreciate your wonderful review! It's truly rewarding to know that your experience with us was exceptional. Ensuring your satisfaction remains our utmost priority, and we can't wait to have you back for another outstanding stay in the future!

10/10 Excellent

Ashley

Séjour de 2 nuits en avril 2024
Réponse de DW le 7 mai 2024
Thank you so much for your wonderful review! We're delighted to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another outstanding stay in the future!

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is beautiful. The room itself was nice in that it kept with the overall aesthetic. The furniture seemed high quality. But the average room size wasn’t impressive. We only stayed one night but we enjoyed it. The bathroom was good size and very nice looking and clean. We got breakfast at the Starbucks downstairs which was satisfying. The danishes were really delicious.
Séjour de 1 nuit en avril 2024
Réponse de Danika le 15 avr. 2024
Thank you for taking the time to share your experience with us! We're delighted to hear that you found our property beautiful and that you appreciated the overall aesthetic of your room, as well as the high-quality furniture. While we understand your feedback regarding the room size, we're pleased to hear that you still enjoyed your stay. It's wonderful to know that you found the bathroom spacious, clean, and visually appealing. We're also glad you enjoyed your breakfast at our Starbucks outlet, especially the delicious danishes! Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Diana

Séjour de 2 nuits en avril 2024
Réponse de DW le 7 mai 2024
Thank you so much for your glowing review! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another outstanding stay in the future!

10/10 Excellent

Jada

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en avril 2024
Réponse de Danika le 8 avr. 2024
We greatly appreciate your wonderful review! It's truly rewarding to know that your experience with us was exceptional. Ensuring your satisfaction remains our utmost priority, and we can't wait to have you back for another outstanding stay in the future!

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfort stay, very clean and quiet
Séjour de 2 nuits en mars 2024
Réponse de Danika le 3 avr. 2024
Thank you for your positive feedback! We're thrilled to hear that you had a comfortable and enjoyable stay with us. We appreciate your kind words about the cleanliness and quietness of our accommodations. It was a pleasure to host you, and we look forward to welcoming you back for another great experience in the future!

10/10 Excellent

Valerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Such a great, calm getaway!
Séjour de 3 nuits en mars 2024
Réponse de Danika le 2 avr. 2024
Thank you for your amazing review! We are pleased to hear that you had a wonderful and relaxing trip. We hope to see you again on your next getaway!

10/10 Excellent

Anel

Voyage en famille, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Toilet was clogged when we got there. Lighting could be better.
Séjour de 1 nuit en mars 2024
Réponse de DW le 2 avr. 2024
Thank you for your feedback. We apologize for the inconvenience with the clogged toilet and lighting in your room. We'll address these issues promptly. We appreciate your understanding and hope to welcome you back for a better experience in the future.

10/10 Excellent

Terri

Séjour de 1 nuit en mars 2024
Réponse de DW le 22 avr. 2024
Thank you so much for your fantastic review! We're thrilled to hear that you had a flawless experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future!

8/10 Bien

somer

Séjour de 1 nuit en mars 2024
Réponse de Danika le 28 mars 2024
Thank you for your review! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there are any areas where we can improve and earn that extra star next time, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

Joan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very relaxing didn’t have to leave the property unless you wanted to.
Séjour de 2 nuits en mars 2024
Réponse de Jason Schliening-Hotel General Manager le 20 mars 2024
Hello Joan, Thank you for the great rating here on your stay with us. We are happy to read your comments about how relaxing it was for you. We look forward to seeing you again!

10/10 Excellent

Lisa, Dallas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Jason Schliening-Hotel General Manager le 20 mars 2024
Thank you for the great score here Lisa!Come back soon!

10/10 Excellent

PAOLA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Nice big hotel with casino. 16 minutes away from downtown.Rooms were clean but out of date with chairs scraped. Friendly staff
Séjour de 2 nuits en mars 2024
Réponse de Jason Schliening-Hotel General Manager le 20 mars 2024
Hi Paola, Thank you for the feedback. Yes, we are getting ready for new chairs soon!Hope to see you again sometime-Regards, Jason Schliening

10/10 Excellent

Jorge F, Colleyville

Séjour de 3 nuits en février 2024
Réponse de Danika le 28 mars 2024
Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience during your stay. It's wonderful to know that everything met or exceeded your expectations. We appreciate your kind words and recommendation. We look forward to welcoming you back again soon for another exceptional stay!

8/10 Bien

Nicole, Farmington

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super gorgeous place to stay. Only I wished the arcade would stay open later. And the gift shops as well. My kid had a bad stomach ache and we needed something from the gift shop but it was closed.
Séjour de 1 nuit en février 2024
Réponse de Jason Schliening-Hotel General Manager le 6 mars 2024
Hi Nicole, Thank you for the feedback here. We may look at the later hours for the arcade and sorry to hear of you child's upset stomach. Hopefully recovered ok--Regards, Jason SchlieningHotel General Manager

6/10 Satisfaisant

Jennifer

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Jason Schliening-Hotel General Manager le 6 mars 2024
Hi Jennifer, Thank you for staying with us. We certainly strive for a '5 out of 5' score. We certainly hope you'll visit us again sometime soon. Regards, Jason Schliening Hotel General Manager

10/10 Excellent

Nicholas, Albuquerque

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great amenities.
Séjour de 1 nuit en février 2024
Réponse de DW le 26 févr. 2024
We wanted to extend our sincerest gratitude for taking the time to share your recent experience with us at Buffalo Thunder. Your feedback is invaluable to us, and we're thrilled to hear that you had a wonderful stay.We can't wait to welcome you back again soon for another memorable experience. Should you have any further comments or requests, please don't hesitate to reach out. Until then, safe travels!Warm regards,Danika WrightRevenue ManagerBuffalo Thunder

10/10 Excellent

Michelle

Séjour de 1 nuit en février 2024
Réponse de Jason Schliening-Hotel General Manager le 20 mars 2024
Hi Michelle, Thank you for the great score here! Hope to see you again sometime

10/10 Excellent

Derek, Fairfax

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very nice place to stay about 12 miles outside of Downtown Santa Fe. Very clean and comfortable. Only two drawbacks. Room fid not have kitchenette which I did not necessarily need on this trip but normally do. Also, only one way in/out of building. I chose a room on a far end and got lots of steps “coming and going”. I would stay here again! 🤓
Séjour de 5 nuits en février 2024
Réponse de dw le 26 févr. 2024
Thank you for sharing your recent experience at Buffalo Thunder with us. We're delighted to hear that you had a wonderful stay. Next time you are here, if you stay in the Spa wing you can park behind the resort and exit on the 2nd floor. It cuts down on some of the steps, but you are correct, our property is very spread out. We apologize for any inconvenience regarding the lack of kitchenette in our accommodations. However, we'd like to offer an alternative solution: the Homewood Suites next door features kitchens in their property and still provides access to our amenities. We hope this option proves helpful for your next visit. We look forward to welcoming you back soon!Thank you,Danika WrightRevenue Manager

10/10 Excellent

Krista

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de dw le 26 févr. 2024
We wanted to extend our sincerest gratitude for taking the time to share your recent experience with us at Buffalo Thunder. Your feedback is invaluable to us, and we're thrilled to hear that you had a wonderful stay.We can't wait to welcome you back again soon for another memorable experience. Should you have any further comments or requests, please don't hesitate to reach out. Until then, safe travels!Warm regards,Danika WrightRevenue ManagerBuffalo Thunder

10/10 Excellent

DANIELA

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very nice! Beautiful!!!
Séjour de 1 nuit en février 2024
Réponse de dw le 26 févr. 2024
We greatly appreciate your positive review of the hotel! We're eagerly looking forward to your next visit!

10/10 Excellent

Leticia

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
All is great!!😊
Séjour de 1 nuit en février 2024
Réponse de DW le 26 févr. 2024
We greatly appreciate your positive review of the hotel! We're eagerly looking forward to your next visit!

10/10 Excellent

Benjamin

Les points forts : Propreté
Séjour de 2 nuits en février 2024
Réponse de DW le 26 févr. 2024
We greatly appreciate your positive review of the hotel! We're eagerly looking forward to your next visit!

8/10 Bien

Mario

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Staff was rude from check in to check out
Séjour de 1 nuit en janvier 2024
Réponse de dw le 26 févr. 2024
Thank you for taking the time to provide feedback on your recent stay at Buffalo Thunder. We're glad to hear that you had a positive experience overall. However, we're truly sorry to learn about your experience with our staff. Providing exceptional service is a top priority for us, and we apologize if this was not reflected during your visit. Rest assured, we will address this issue internally to ensure that all guests receive the warm and courteous service they deserve. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Cody

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great indoor pool and hot tub.
Séjour de 3 nuits en février 2024
Réponse de DW le 26 févr. 2024
We greatly appreciate your positive review of the hotel. Glad the indoor pool and hot tub were such a hit! We're eagerly looking forward to your next visit!

6/10 Satisfaisant

Reyna

Les points forts : Infrastructures et conditions de l’hébergement
Nice property
Séjour de 1 nuit en février 2024
Réponse de DW le 26 févr. 2024
We greatly appreciate your positive review of the hotel! We're eagerly looking forward to your next visit!

10/10 Excellent

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Ken le 10 févr. 2024
Thank you!

10/10 Excellent

Eric

Séjour de 1 nuit en février 2024
Réponse de Jason Schliening-Hotel General Manager le 20 mars 2024
Hi Eric, Thank you so much for the great score here. Hope to see you again soon!

10/10 Excellent

Dean

Séjour de 1 nuit en janvier 2024
Réponse de Jason Schliening-Hotel General Manager le 20 mars 2024
Hi Dean, Thank you for the 5 out of 5 score!Come back soon!

2/10 Horrible

Laura

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel is run down Only two places to eat and the deli that was supposed to be open until 2 am was out of everything by 12:00
Séjour de 1 nuit en janvier 2024
Réponse de DW le 26 févr. 2024
Thank you for sharing your feedback regarding your recent stay with us. We're truly sorry to hear that your experience did not meet your expectations. Your concerns about the condition of the hotel and the limited dining options are duly noted, and we will certainly address these issues with our management team to make necessary improvements. Additionally, we apologize for the inconvenience caused by the deli closing early. Rest assured, we will look into this matter and take steps to ensure that it does not happen again in the future. We value your input, and we hope to have the opportunity to regain your trust during your next visit. If you have any further concerns or feedback, please don't hesitate to reach out to us directly.

8/10 Bien

Josiah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quite a ways outside of Santa Fe. Limited amount of restaurants in the Casino. Best Nreakfast was at Iguana Cafe. Indoor pool and gym was amazing, heated indoor pool was great for the kids.
Séjour de 2 nuits en janvier 2024
Réponse de DW le 26 févr. 2024
Thank you for sharing your feedback on your recent stay with us. We're glad to hear that you enjoyed the amenities like our indoor pool and gym, and that the heated pool was a hit with the kids. We apologize for any inconvenience regarding the distance from Santa Fe and the limited dining options in the casino. Your input is valuable to us as we continuously strive to improve our guest experience. We're delighted you had a positive overall experience, and we hope to have the opportunity to welcome you back for an even better stay in the future.

8/10 Bien

Norma

Séjour de 1 nuit en janvier 2024
Réponse de Jason Schliening-Hotel General Manager le 20 mars 2024
Hi Norma, Thank you for staying with us. If you have any further feedback, please let us know. Regards, Jason Schliening

8/10 Bien

Christian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the area and appreciate being able to take my fur baby!
Séjour de 4 nuits en décembre 2023
Réponse de DW le 26 févr. 2024
We greatly appreciate your positive review of the hotel! We love having the option to accommodate pets as well, we fully understand they are family too! We're eagerly looking forward to your next visit!

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de DW le 26 févr. 2024
We greatly appreciate your positive review of the hotel! We're eagerly looking forward to your next visit!