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Avis sur Delta Hotels by Marriott Santa Clara

3 out of 5
Delta Hotels by Marriott Santa Clara
2151 Laurelwood Rd, Santa Clara, CA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 157 avis sur 238." "
Note des voyageurs de 8 (Bien), d’après 46 avis sur 238." "
Note des voyageurs de 6 (Satisfaisant), d’après 13 avis sur 238." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 238." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 238." "

9,2/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Lexi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was accommodating and very helpful.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Lance

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Conveniently located and nice property. I did not like that they charge their guests for parking.
Séjour de 1 nuit en mai 2024
Réponse de Odette Hernandez le 21 mai 2024
Thank you for your kind review. We are glad that you enjoyed your stay. We do charge for parking like all other hotels, we do inform our guests who book online of the parking charge paid at the property. For future, we do offer packages that include breakfast and parking in the rate already. We hope to see you again soon!

10/10 Excellent

Tracie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Odette Hernandez le 21 mai 2024
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

6/10 Satisfaisant

Kelsey

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Rooms were cute, but AC vent was coming undone from ceiling. Entry door would stick. Shower head was broken. We traveled with a child and needed WiFi to connect baby monitor, unfortunately they don’t have a protected wifi to use so we couldn’t connect. So bring a hotspot if you need to connect a baby monitor. I wish there was an upgrade you could pay for a better wifi. Staff was nice, bed was comfy.
Séjour de 1 nuit en mai 2024
Réponse de Odette Hernandez le 20 mai 2024
Thank you for your review. I will forward this to management to see if there is anything that we can do for the security on the WIFI. I hope that asides from the WIFI, that you enjoyed your stay with us.

8/10 Bien

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Odette Hernandez le 10 mai 2024
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

8/10 Bien

Ana, Los Banos

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Like the staff at the bar well maintained rooms
Séjour de 1 nuit en avril 2024
Réponse de Odette Hernandez le 6 mai 2024
Thank you so much for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

8/10 Bien

johnvia

Séjour de 1 nuit en mars 2024
Réponse de Odette Hernandez le 28 avr. 2024
Thank you for your kind review. We hope that you enjoyed your stay. See you soon!

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté et personnel et service
My daughter and I were upset that the pool was not available and that we were not informed before we made the reservation. We would have chose a different hotel with a working pool.
Séjour de 2 nuits en février 2024
Réponse de Odette Hernandez le 12 févr. 2024
Thank you for your review. Our pool is available for our guests, however, please note that it is an outside heated pool. I'm sorry if the weather has been cold and you couldn't enjoy our pool, however it is expected at this time of the year. We hope to see you again when the weather is not as chilly and you are able to enjoy the pool.

8/10 Bien

Mark

Séjour de 2 nuits en janvier 2024
Réponse de Odette Hernandez le 12 févr. 2024
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

8/10 Bien

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Odette Hernandez le 12 févr. 2024
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Mike

Séjour de 1 nuit en janvier 2024
Réponse de Odette Hernandez le 28 avr. 2024
Thank you for your kind review. We hope that you enjoyed your stay. See you soon!

10/10 Excellent

Stephanie

Séjour de 1 nuit en janvier 2024
Réponse de Odette Hernandez le 24 janv. 2024
Thank you for your kind review, we are glad that you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Victor

Voyage en famille
Friendly staff. Nice and quiet with clean rooms
Séjour de 2 nuits en janvier 2024
Réponse de Odette Hernandez le 23 janv. 2024
Thank you for your kind review. We are glad that you enjoyed your stay, and hope to see you again soon!

10/10 Excellent

jennifer

Voyage en famille, Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great place with clean modern design. Restaurant/bar was surprisingly very very good.
Séjour de 1 nuit en janvier 2024
Réponse de Odette Hernandez le 23 janv. 2024
Thank you for your kind review. We are glad that you enjoyed your stay, and hope to see you again soon!

8/10 Bien

Ashley

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great option for an event at Levi’s. Would stay again!
Réponse de Odette Hernandez le 23 janv. 2024
Thank you for your kind review. We are glad that you enjoyed your stay, and hope to see you again soon!

8/10 Bien

Jeremy

Séjour de 1 nuit en janvier 2024
Réponse de Odette Hernandez le 12 févr. 2024
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

young

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Odette Hernandez le 23 janv. 2024
Thank you for your kind review. We are glad that you enjoyed your stay, and hope to see you again soon!

10/10 Excellent

Kellee

Voyage d’affaires
Les points forts : Équipements
The SERVICE is OUTSTANDING, INCREDIBLY COMFORTABLE BEDS, PILLOWS. SUPER CLEAN, QUIET, NOT TOO BUSY and DELICIOUS FOOD CHOICES! HIGHLY RECOMMEND!!!
Séjour de 2 nuits en janvier 2024
Réponse de Odette Hernandez le 23 janv. 2024
Thank you for your kind review. We are glad that you enjoyed your stay, and hope to see you again soon!

8/10 Bien

Pablo Benvenuto

Voyage d’affaires
Séjour de 3 nuits en janvier 2024
Réponse de Odette Hernandez le 26 janv. 2024
Thank you for your kind review, we are glad that you enjoyed your stay. We hope that you come back soon!

6/10 Satisfaisant

MARC

Voyage d’affaires
Nice but too expensive
I arrived about 8pm for my one night stay for a work conference the next morning. The front desk attendant asked if I’d prefer to stay in a 2-queen room on the first floor because the king room required me to go outside. I took the room on the first floor and it was nice but basically in the parking lot so it was a little weird with people walking by my window while I was getting ready in the morning.
Séjour de 1 nuit en janvier 2024
Réponse de Odette Hernandez le 12 janv. 2024
Thank you for your review, our classic standard rooms do face the parking lot. We also offer Tower Suites in the main building that might be better suited for your needs. We hope that otherwise you enjoyed your stay.

10/10 Excellent

India

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Odette Hernandez le 10 janv. 2024
Thank you for your kind review. We are glad that you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Noemi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Odette Hernandez le 10 janv. 2024
Thank you for your kind review. We are glad that you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Lakesha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Na
Séjour de 3 nuits en octobre 2023
Réponse de Odette Hernandez le 2 janv. 2024
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Aubree

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked that there was food and drinks available
Séjour de 1 nuit en décembre 2023
Réponse de Odette Hernandez le 2 janv. 2024
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Paula

Séjour de 1 nuit en décembre 2023
Réponse de Odette Hernandez le 2 janv. 2024
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Jan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Odette Hernandez le 22 déc. 2023
Thank you for your kind review, we are glad that you enjoyed your stay. Hope to see you again soon!

4/10 Médiocre

SUNG HO

Voyage d’affaires
Les points forts : Propreté et personnel et service
Réponse de Odette Hernandez le 22 déc. 2023
Thank you for your review. Was there anything in particular that did not meet your expectations? It would help us know on what areas we are lacking to make sure that all of our guest's stays are comfortable ones.

2/10 Horrible

SUNG HO

Séjour de 3 nuits en décembre 2023
Réponse de Odette Hernandez le 22 déc. 2023
Thank you for your review. Was there anything in particular that did not meet your expectations? It would help us know on what areas we are lacking to make sure that all of our guest's stays are comfortable ones.

10/10 Excellent

Kimiko

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Employee are so nice kind and helpful. Hotel room was clean and new. We had a really great stay. Thank you
Séjour de 1 nuit en décembre 2023
Réponse de Dennis A. le 8 déc. 2023
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

10/10 Excellent

Kimiko

Les points forts : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de Dennis A. le 8 déc. 2023
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

10/10 Excellent

Brian

Séjour de 2 nuits en novembre 2023
Réponse de Odette Hernandez le 22 déc. 2023
Thank you for your kind review, we are glad that you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Heather

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Odette Hernandez le 22 nov. 2023
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Snarky Front Desk
The employees at the lobby were not very helpful with our arrival. One of the card machines was broken and kept saying that the card was declining, so I had to go back out to my car to keep getting new credit cards to use. The lady who was “helping” us through all this had a snarky attitude and did not really seem to know what she was doing. Overall it was a good stay, but just started out a little rocky.
Séjour de 1 nuit en novembre 2023
Réponse de Odette Hernandez le 11 nov. 2023
Thank you for your review, I will forward this to my Front Desk manager and we will make sure that our staff is well trained to help our guests in a kinder manner. We are glad to hear that you enjoyed your stay regardless.

6/10 Satisfaisant

John

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Odette Hernandez le 11 nov. 2023
Thank you for your review. Was there anything in particular that we could work on to make your stay more enjoyable? Please do let us know, it help us grow if we knew where we could improve.

10/10 Excellent

Ernest

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed that there was a coffee shop and bar so we were able to enjoy a night cap and not worry about driving.
Séjour de 2 nuits en octobre 2023
Réponse de Odette Hernandez le 11 nov. 2023
Thank you for your kind review. We are glad that you enjoyed your stay, hope to see you again soon!

10/10 Excellent

Michael

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location and value among other more expensive properties in the area. The reception staff was exceptionally helpful and courteous.
Séjour de 3 nuits en octobre 2023
Réponse de Odette Hernandez le 11 nov. 2023
Thank you for your kind review. We are glad that you enjoyed your stay, hope to see you again soon!

10/10 Excellent

Jorge

Voyage en famille
Good service
Séjour de 1 nuit en octobre 2023
Réponse de Odette Hernandez le 11 nov. 2023
Thank you for your kind review. We are glad that you enjoyed your stay, hope to see you again soon!

10/10 Excellent

Diana

Séjour de 1 nuit en octobre 2023
Réponse de Odette Hernandez le 11 nov. 2023
Thank you for your kind review. We are glad that you enjoyed your stay, hope to see you again soon!

2/10 Horrible

Maya

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Recovering from surgery without their A/C working. Incredibly hot, and the noise from the A/C fan would wake us up hourly as it sounded like a door slamming. We requested help but we were told it’s a maintenance issue and they’re not available nor are they on site at this time.
Séjour de 2 nuits en octobre 2023
Réponse de Dennis le 24 oct. 2023
Dear Maya,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our Hotel is our goal and unfortunate noises caused by the A/C unit does keep guests wondering why the noise won't stop. I apologize that we did not fulfill that expectation during your visit. This hotel the newest Branded Marriott in the Bay Area has had a total remodel, it's an older building that has it's corks. I will address this with our Maintenance leaders to ensure this is an isolated incident, and correct it.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Dennis AlexandreFront Desk Supervisor

10/10 Excellent

Nicholas

Séjour de 1 nuit en septembre 2023
Réponse de Odette Hernandez le 22 oct. 2023
Thank you for your review, we are glad that you enjoyed your stay. We hope to see you soon

10/10 Excellent

Rachel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The lobby smells fantastic, fresh and clean with aromatherapy of some sort. The entire hotel was clean and staff friendly and helpful. Definitely coming back.
Séjour de 1 nuit en octobre 2023
Réponse de Odette Hernandez le 18 oct. 2023
Thank you for your kind review. We are happy that you enjoyed your stay with us. Hope to see you soon!

10/10 Excellent

Josh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Went for the 49ers game in a good area to walk to the stadium clean great staff good place to stay
Séjour de 2 nuits en octobre 2023
Réponse de Odette Hernandez le 18 oct. 2023
Thank you for your kind review. We are happy that you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect stay
This was my first stay in a Delta Hotel. The hotel is the nicest, cleanest, and most comfortable hotel I have stayed in. Great job, Marriott!
Séjour de 1 nuit en octobre 2023
Réponse de Odette Hernandez le 18 oct. 2023
Thank you for your kind review. We are happy that you enjoyed your stay with us. Hope to see you again soon!

8/10 Bien

Amanda

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 3 nuits en octobre 2023
Réponse de Odette Hernandez le 18 oct. 2023
Thank you for your kind review. We are happy that you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Ambra

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff and management especially were amazing
Séjour de 1 nuit en octobre 2023
Réponse de Odette Hernandez le 18 oct. 2023
Thank you for your kind review. We are happy that you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Roberto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just a great place to go! Bar was fun, staff was very nice, place was clean! Thank you!
Séjour de 3 nuits en octobre 2023
Réponse de Odette Hernandez le 18 oct. 2023
Thank you for your kind review. We are happy that you enjoyed your stay with us. Hope to see you again soon!

4/10 Médiocre

James

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The room assign was nice and clean, yet it had a weird smell. The worst part was a motion sensor activated bright light in the bathroom. Every time the bathroom was used in the middle of the night, the light activated. The prepaid breakfast was poorly excecuted and took too long for the few people waiting. Pros: Nice and clean hotel, Cons: additional charges for parking and breakfast, plus the super bright light.
Séjour de 1 nuit en septembre 2023
Réponse de Odette Hernandez le 11 nov. 2023
Thank you for your kind review. I will forwards this to my Food and Beverage manager and my Maintenance manager to address the issues that you encountered. We appreciate your feedback.

8/10 Bien

Steve

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall, everything was pretty good the AC just didn't seem to get cool enough. Also, the staff at the Starbucks were ok, but just not that friendly.
Séjour de 2 nuits en octobre 2023
Réponse de Odette Hernandez le 11 nov. 2023
Thank you for your review, I will forward this to my food and beverage manager and my maintenance manager to address the issues you encounter. We appreciate your feed back!

10/10 Excellent

David

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo excelente para visitar Levi’s Stadium
Séjour de 3 nuits en octobre 2023
Réponse de Odette Hernandez le 18 oct. 2023
Thank you for your kind review. We are happy that you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Martin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice establishment. Will stay there again.
Séjour de 1 nuit en octobre 2023
Réponse de Odette Hernandez le 18 oct. 2023
Thank you for your kind review. We are happy that you enjoyed your stay with us. Hope to see you again soon!