Hall
Vérifier la disponibilité

Avis sur Embassy Suites by Hilton Santa Ana Orange County Airport

3.5 out of 5
Embassy Suites by Hilton Santa Ana Orange County Airport
1325 East Dyer Road, Santa Ana, CA

Avis

6,2
Note des voyageurs de 10 (Excellent), d’après 336 avis sur 1239." "
Note des voyageurs de 8 (Bien), d’après 191 avis sur 1239." "
Note des voyageurs de 6 (Satisfaisant), d’après 239 avis sur 1239." "
Note des voyageurs de 4 (Médiocre), d’après 206 avis sur 1239." "
Note des voyageurs de 2 (Horrible), d’après 267 avis sur 1239." "

6,4/10

Propreté

7,0/10

Personnel et service

6,4/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Norman

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed 2 different times in one week (three days total). The place is in bad shape and dirty. Candy bar wrappers stayed outside our door for three days. Got only 1 washcloth and 1 bath towel until we complained. The bathrooms were a mess--rusty bathtubs, dirty looking floors sliding doors impossible to open, and killer backaches after waking up in the morning, Only nice area was the lobby and eating areas( top notch)
Séjour de 2 nuits en mai 2024
Réponse de Cheryl C. le 26 mai 2024
Norman, thank you for sharing your experience with us. We apologize for the cleanliness issues and maintenance issues you encountered during your stay. Your feedback is invaluable, and we take it seriously. We will address these concerns with our housekeeping and maintenance teams to ensure a better experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved stay.

4/10 Médiocre

Jana Diane

Voyage en famille
Les points faibles : Équipements
Had no control of the room temperature it was super hot, needed to do laundry didnt have laundy soap but had dryer sheets and had to go to a nearby gas station to get quarters for laundry. Mylene was great but the other front desk staff was not.
Séjour de 4 nuits en mai 2024
Réponse de Cheryl C. le 25 mai 2024
Thank you for your feedback. We apologize for the inconvenience you faced with the room temperature control and the lack of laundry supplies. It's disappointing to hear that our front desk team members were not helpful, though we appreciate your kind words about Mylene. We will address these issues to improve our service. Thank you for bringing this to our attention.

2/10 Horrible

Sheyla

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Run down and not well kept. Very ,very bottom shelf drinks, stains, cracked, old furniture, this place needs a complete overhall
Séjour de 3 nuits en mai 2024
Réponse de Cheryl C.. le 22 mai 2024
Thank you for your feedback, Sheyla. We are in the process of making numerous improvements throughout the hotel and your comments will be very helpful in the process. We hope to one day welcome you back for a much improved stay.

4/10 Médiocre

Leonard

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hotel was freezing everywhere. Cannot control heating/AC in rooms as it’s all done globally when set temperatures are met. Advise can obtain heaters from front desk but unfortunately none were available. Offered blankets but again none were available. Carpets cut & frayed by balcony doors & base of door was filthy.
Séjour de 2 nuits en mai 2024
Réponse de Cheryl C. le 22 mai 2024
Thank you for your feedback, Leonard. We apologize for the deficiencies you experienced and are sorry we let you down. We hope to have the pleasure of welcoming you back so that we can regain your loyalty.

8/10 Bien

Ramon

Voyage en famille
Les points forts : Propreté et équipements
Service was great! Jose, Juan & Paco were the best! However the rooms need upgrading. Breakfast is a complete breakfast so that is why we mostly come back to Embassy’s.
Séjour de 2 nuits en mai 2024
Réponse de Cheryl C. le 21 mai 2024
Thank you for your positive feedback regarding our service and staff, particularly Jose, Juan, and Paco. We're thrilled to hear they provided you with excellent service. We are glad you enjoyed many other aspects of our property! We look forward to welcoming you back to Embassy Suites by Hilton Santa Ana Orange County Airport.

8/10 Bien

Gabriela

hotel is great, breakfast is fantastic, staff are friendly but need to work on parking spaces. we couldn’t find parking it’s was full.
Séjour de 1 nuit en mai 2024
Réponse de Cheryl C. le 21 mai 2024
Thank you for your feedback. We are delighted to hear that you enjoyed your stay with us and found our hotel great, breakfast fantastic, and staff friendly. We apologize for the inconvenience you experienced with parking. We are reviewing our parking arrangements for potential future improvements, and your comments will be very helpful. We appreciate your input and hope to welcome you back soon.

6/10 Satisfaisant

Pablo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Normally everything is good with the room, this time around i had a refrigerator that was leaking and the toilet fill valve was whistling for 5-10 after every flush.
Séjour de 1 nuit en mai 2024
Réponse de Cheryl C. le 21 mai 2024
Thank you for your feedback. We apologize for the issues you experienced with the refrigerator and toilet fill valve during your recent stay. This is not the level of comfort and convenience we aim to provide our guests.We will address these maintenance issues promptly to ensure they do not reoccur in the future. Your satisfaction is important to us, and we appreciate your understanding.

4/10 Médiocre

Patricia, Hagatna

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kitchen Staff rude
Séjour de 4 nuits en mai 2024
Réponse de Cheryl C. le 17 mai 2024
Thank you for your feedback. We sincerely apologize for your negative experience with our kitchen staff. Our goal is to provide outstanding service and a hospitable environment to all of our guests and we are sorry we let you down. We will address this issue to ensure better service in the future. We hope to one day welcome you back for a much improved stay. Thanks again

10/10 Excellent

Patricia, Hagatna

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The breakfast staff was rude. The front desk was upset he had to drive airport shuttle as no one was available. He was so angry and kept repeating it isn’t his job and he will lose his job for driving the hotel’s airport shuttle van
Séjour de 8 nuits en mai 2024
Réponse de Cheryl C. le 17 mai 2024
Thank you for sharing your experience. We apologize for the less than hospitable interaction with the breakfast staff and the inconvenience with the airport shuttle. Your feedback is important, and we will address these issues to improve our service. Thanks again!

6/10 Satisfaisant

Shaver,

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Just, sadly showing it's age. Run down and old. Needs a remodel but staff was awesome.
Séjour de 5 nuits en mai 2024
Réponse de Cheryl C. le 17 mai 2024
Thank you for your feedback, Shaver. We're sorry to hear you were disappointed with the condition of some aspects of our hotel. We will take your comments under consideration as we consider options for improvement. We appreciate your kind words about our staff and hope we have the pleasure of welcoming you back soon.

10/10 Excellent

david

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Breakfast inc , nibbles at night
Séjour de 6 nuits en mai 2024
Réponse de Cheryl C. le 15 mai 2024
Thanks for your excellent rating, David! We appreciate your loyalty and are delighted you enjoyed your stay. We look forward to welcoming you back soon.

6/10 Satisfaisant

Rajesh, Irvine

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Cheryl C. le 12 mai 2024
Rajesh, thank you for taking the time to provide a rating. We are always striving to provide our guests with an even better experience so we'd love to hear what we did well and areas needing improvement. We hope to have the chance to welcome you back soon!

8/10 Bien

Rodrigo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Cheryl C. le 12 mai 2024
Thank you for your rating, Rodrigo! We hope we can earn a 5 out of 5 on your next visit!

4/10 Médiocre

ngoc-trinh

Voyage en famille avec de jeunes enfants
Property needs an update on furnitures. Our bathroom has cracks. Room has paint scratches. Laundry dryers were broken. We lost money on 3 dryers and our clothes are still wet. We could not dry clothes. Reception staffs did not explain anything when we get in. We did not get the key to exit parking. Our room keys did not work on day 2. Had to go exchange it. Then 1 of the key did not work again.
Séjour de 4 nuits en avril 2024
Réponse de Cheryl C. le 6 mai 2024
It sounds like your stay fell short of expectations due to various issues with the property and services. Your feedback highlights areas where improvements are needed, and I'll ensure that your comments are shared with the management team for their attention and action. We apologize for the inconvenience and frustration you experienced during your stay. We hope you'll give us another opportunity to earn your loyalty on a future stay.

6/10 Satisfaisant

Maria

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The rooms were musty, outdated, needed repair in certain areas, paint chipping on walls, furniture stain needed repair, window sill needed repair, carpet didn’t feel clean, outside noise due to air conditioning unit. The rooms looked dingy and stale. However, the main entrance and lobby looked nice and clean. The buffet area was clean and had many options. The staff for the most part seemed friendly and helpful.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Richard

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Rooms dirty, had to change room. No towels in first room, when asked for extra towels. , did not have any. Told couple of hours to get towels??? Place is run down. Told rooms on upoer floors are better when cgecking out, out when checking in?
Séjour de 1 nuit en avril 2024
Réponse de Cheryl C. le 1 mai 2024
We're truly sorry to hear about the issues you experienced during your stay, Richard. This is certainly not the level of service we aim to provide. Your feedback is valuable to us, and we'll work diligently to address these issues to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

10/10 Excellent

Leslie Ann

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall outstanding facility with top-notch service--all the employees we interacted with were professional, knowledgeable, and friendly. We had a great experience that exceeded our expectations.
Séjour de 5 nuits en avril 2024
Réponse de Cheryl C. le 1 mai 2024
Leslie Ann, we're thrilled to hear that you had such a positive experience with us! Providing outstanding service is our priority, and we're delighted that we could exceed your expectations. Thank you for choosing us, and we look forward to welcoming you back in the future!

4/10 Médiocre

Tim

Voyage d’affaires
Balcony is filthy dirty and does not appear to have ever been cleaned
Séjour de 1 nuit en avril 2024
Réponse de Cheryl C. le 1 mai 2024
We're sorry for the cleanliness issue with your balcony, Tim. We'll make sure to address this promptly and ensure that our cleaning procedures are improved. Thank you for bringing this to our attention.

4/10 Médiocre

Pamela

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The bathroom door was broken and had water damage. Free airport shuttle had no driver so had to taxi. No one knew where ice machine was. One person said 9th floor another 3rd floor. Finally found it outside emergency door. The food was ok. They did not deal with cash at all. Had no cash on hand.
Séjour de 1 nuit en avril 2024
Réponse de Cheryl C. le 1 mai 2024
Pamela, we apologize for the inconvenience with the broken bathroom door and water damage, as well as the issues with the airport shuttle and locating the ice machine. We'll work to improve communication and address these concerns promptly. Thank you for your feedback.

8/10 Bien

Roger

Voyage en famille
Les points forts : Personnel et service et équipements
The breakfast was good. The fountain in lobby was beautiful. We liked glass elevator. Staff was great. There was a hole in shower ceiling around sprinkler. There was mold around vent. Room was musty. Sofa bed you could feel every spring. Sheets and shower curtin were stained . Floor didnt seem to be vacumed.
Séjour de 4 nuits en avril 2024
Réponse de Cheryl C. le 1 mai 2024
We appreciate your positive feedback on the breakfast, lobby features, elevator, and staff. However, we apologize for the issues you experienced with the room, including maintenance and cleanliness concerns. Your feedback is valuable, and we will address these issues promptly to ensure a better experience for future guests. Thank you for bringing this to our attention.

10/10 Excellent

Qian, Flagstaff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff are friendly. Rooms are clean and spacious. Breakfast is good and adequate.
Séjour de 4 nuits en avril 2024
Réponse de Cheryl C. le 28 avr. 2024
We're delighted to hear that you found our staff friendly, rooms clean and spacious, and breakfast enjoyable during your stay with us. Providing a positive experience for our guests is always our top priority, and we're glad that we could meet your expectations in these aspects. Should you have any further feedback or if there's anything else we can do to enhance your future stays, please feel free to let us know. We appreciate your kind words and look forward to welcoming you back again soon!

10/10 Excellent

Natalie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for two nights, 2 adults 2 teenagers. Room was spacious had everything we needed and then some. Our bed was so comfortable, breakfast was great boys and indoor pool was also enjoyed. We will definitely stay again.
Séjour de 2 nuits en avril 2024
Réponse de Cheryl C. le 23 avr. 2024
Natalie, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your spacious room, comfortable bed, delicious breakfast, and the indoor pool during your stay. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please let us know.

10/10 Excellent

Cristina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Necesitan poner más estacionamiento
Séjour de 1 nuit en avril 2024
Réponse de Cheryl C. le 23 avr. 2024
Thank you for your valuable feedback, Cristina! We are delighted you enjoyed your stay and look forward to welcoming you back for another excellent stay!

2/10 Horrible

edgar

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Instalaciones en mal estado No tenian toallas Ni shampoo
Séjour de 2 nuits en avril 2024
Réponse de Cheryl C. le 23 avr. 2024
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with our facilities and amenities. Ensuring a comfortable and well-equipped stay for our guests is our priority, and we regret that we fell short in this regard during your visit. We will address these issues promptly to improve our services. Your feedback is invaluable to us, and we hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Irina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Cheryl C. le 23 avr. 2024
We're thrilled to hear that you had a wonderful experience during your stay, Irina! If there's anything specific that stood out to you or any staff member who went above and beyond, we'd love to hear about it. Your feedback helps us ensure that every guest has a fantastic stay.

6/10 Satisfaisant

Sourav

Séjour de 9 nuits en avril 2024
Réponse de Cheryl C. le 12 mai 2024
Thank you for your feedback, Sourav. We appreciate your rating and are always looking for ways to improve our services. If there's anything specific you feel we could have done better, please don't hesitate to let us know. We hope to welcome you back for an even better experience in the future.

10/10 Excellent

Angel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is Very Friendly! The Facility is Open & inviting
Séjour de 1 nuit en avril 2024
Réponse de Cheryl C. le 19 avr. 2024
Thank you for your positive feedback, Angel! We're glad to hear that you found our staff friendly and the facility inviting. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back again soon!

4/10 Médiocre

Erin

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The property was very, very run down. Our room had scratches all over the walls, dents in the door, dirt piled up in the corners, filthy carpet, stained duvet covers, poor lightning, broken fridge (which led to our left overs spoiling), etc. The staff was very kind though, we got our money back for the spoiled food and they recommended a nearby restaurant that was open to delivery, straight to our room. They also had a nice selection of drinks/snacks near the front counter. The hotel itself is VERY run-down but the staff is lovely. It met our needs but I probably won't stay there again.
Séjour de 3 nuits en avril 2024
Réponse de Cheryl C. le 19 avr. 2024
Erin, we are so sorry to hear about the condition of your room. Thank you for recognizing our staff's efforts to assist you during your stay. Your feedback is important to us, and we will address the issues you mentioned to ensure a better experience for our guests in the future. If you decide to give us another chance, we hope to provide you with a much-improved stay.

10/10 Excellent

Sonia, wilmington

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It felt like home
Séjour de 1 nuit en avril 2024
Réponse de Cheryl C. le 19 avr. 2024
Sonia, we appreciate your 5-star rating and are happy to hear you felt at home with us! We hope to have the opportunity to welcome you back for another enjoyable stay in the future!

6/10 Satisfaisant

Jean Pierre

Voyage en famille
Les points forts : Personnel et service
.
Séjour de 3 nuits en avril 2024
Réponse de Cheryl C. le 16 avr. 2024
We appreciate your rating but are very sorry we didn't meet your expectations. We hope you'll give us another opportunity to provide you with a better stay and earn your loyalty.

4/10 Médiocre

Brian

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Property needs an extensive remodel. Pool area had holes in the drywall, towels weren't available, pool deck had puddles everywhere. The breakfast buffet quality has decreased and the area in general was dirty.
Séjour de 1 nuit en avril 2024
Réponse de Cheryl C. le 16 avr. 2024
We apologize for the inconvenience you experienced during your stay. Your feedback regarding the property's condition, including the pool area and breakfast buffet, is valuable to us, and we will address these issues with our team to ensure improvements are made. We appreciate your patience and hope to have the opportunity to welcome you back in the future with a better experience.

8/10 Bien

Raymond, fresno

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convienent location near freeways and shopping, especially the District.
Séjour de 1 nuit en avril 2024
Réponse de Cheryl C. le 16 avr. 2024
We're delighted to hear that you found our location convenient. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!

10/10 Excellent

Mike

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful lobby and central area. Cool elevators. Separate sitting area and nice bedroom each with a good size TV. Great valet and bell hop service. Good breakfast with cooked to order omelettes. Nice happy hour. Beautiful building.
Séjour de 2 nuits en avril 2024
Réponse de Cheryl C. le 16 avr. 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed the beautiful lobby, central area, and cool elevators. We're glad you enjoyed the breakfast with cooked-to-order omelets and the nice happy hour. We take pride in our beautiful building and strive to provide a wonderful experience for all our guests. We hope to welcome you back soon for another enjoyable stay!

6/10 Satisfaisant

Myra

Séjour de 2 nuits en avril 2024
Réponse de Cheryl C. le 14 avr. 2024
Thanks for your rating, Myra! We hope to provide you with an even better experience the next time you visit us.

6/10 Satisfaisant

Margarita, Newport

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We have stayed at 2 other embassy in Brea and Ontario which we enjoyed we decided to be closer to the airport so chose Santa Ana we stayed for 4 days we needed toilet paper, clean towels, our trash taken out we asked the front desk (we would have called but the 2 phones in the room didn’t work they said they would fix them )came back from our moms funeral service to a room with no toilet paper, no towels,and trash cans still filled with trash. Look we don’t ask for a lot but when you pay to fly pay for a rental car and pay for a room ( and unfortunately have to pay to park) these simple things are not a lot to ask. Margie Propes
Séjour de 1 nuit en avril 2024
Réponse de Cheryl C. le 12 avr. 2024
We're truly sorry to hear about your disappointing experience during such a difficult time. It's unacceptable that your requests for basic amenities weren't met, and we apologize for the inconvenience and frustration it caused. We'll ensure that your feedback is shared with the relevant teams to prevent similar issues from occurring in the future. Please accept our sincere condolences for your loss, and thank you for bringing these issues to our attention.

6/10 Satisfaisant

Kaitlin

Les points faibles : Personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Cheryl C. le 11 avr. 2024
Thank you for your feedback, Kaitlin. We hope to welcome you back for an even better visit.

6/10 Satisfaisant

Scott

Voyage en couple
Les points forts : Personnel et service et équipements
Many of the common area trash receptacles were full or overflowing. Most of the ice machines were inoperable that were located on each floor level.
Séjour de 2 nuits en avril 2024
Réponse de Cheryl C. le 11 avr. 2024
Scott, we appreciate your feedback. We apologize for the inconvenience caused by the full trash receptacles and inoperable ice machines. Your comments have been noted, and we will address these issues promptly to ensure a better experience for our guests in the future. Thank you for bringing these matters to our attention.

10/10 Excellent

Gertrudis, San Bruno

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent.
Séjour de 1 nuit en mars 2024
Réponse de Cheryl C. le 7 avr. 2024
Thank you for your positive feedback! We're delighted to hear that you had an excellent experience with us. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Latorsha, Adelanto

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service, clean rooms umm couches can use a update lol
Séjour de 1 nuit en mars 2024
Réponse de Cheryl C. le 7 avr. 2024
Thanks, Latorsha. We appreciate your 5 star rating and are delighted you enjoyed your stay. We hope to welcome you back to our hotel the next time you have lodging needs in our area. Thanks again!

2/10 Horrible

Juan

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First night, the fire alarms went on like 5 times and in the morning too, we found dog food in the bathroom, carpet was not vacuum and sofabed mattress was incontrable.
Séjour de 2 nuits en mars 2024
Réponse de Cheryl C. le 3 avr. 2024
Juan, we're deeply sorry to hear about the inconvenience you experienced during your stay. Your comfort and satisfaction are of utmost importance to us, and we apologize for falling short of your expectations. We have taken note of your feedback regarding the fire alarms, cleanliness issues, and the condition of the sofa bed mattress, and we will address these issues promptly to ensure a better experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more pleasant stay.

4/10 Médiocre

Huy

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 2 nuits en mars 2024
Réponse de Cheryl C. le 3 avr. 2024
We appreciate your feedback and are sorry to hear you were disappointed in your stay. We hope to have the opportunity to provide you with a better experience on a future stay.

10/10 Excellent

Maria

Séjour de 1 nuit en mars 2024
Réponse de Cheryl C. le 23 avr. 2024
Maria, thank you for the positive rating! We're delighted to hear that you had a great experience during your stay. If there's anything else we can assist you with or if you have any feedback to share, please feel free to let us know.

10/10 Excellent

Jesus

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Need more parking space
Réponse de Cheryl C. le 3 avr. 2024
Thank you for your feedback! We appreciate your loyalty and hope to have the opportunity to welcome you back soon.

10/10 Excellent

OSCAR

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The parking area was quite saturated and severe difficulty finding a spot late at night
Séjour de 1 nuit en mars 2024
Réponse de Cheryl C. le 29 mars 2024
Thank you for sharing your feedback regarding the parking situation. We apologize for the inconvenience you experienced in finding a spot, especially late at night. Your input is valuable, and we appreciate your understanding as we work to find a resolution to this issue.

2/10 Horrible

Peter

Séjour de 1 nuit en mars 2024
Réponse de Cheryl C. le 31 mars 2024
We're sorry to hear that your experience fell short of expectations. We appreciate your feedback and apologize for any inconvenience caused during your stay. If there are specific issues you'd like us to address or if you have any further feedback, please feel free to let us know. We strive to improve and hope to have the opportunity to better serve you in the future.

6/10 Satisfaisant

virgina

Voyage en famille
Les points forts : Personnel et service
The rooms are very old not as clean they need to upgrade rooms the breakfast was very good
Séjour de 2 nuits en février 2024
Réponse de Cheryl C. le 29 mars 2024
Thank you for your feedback. We appreciate your compliments on our breakfast. We apologize for any inconvenience caused by the condition of the rooms. Rest assured, we are taking steps to address your concerns and improve the quality of our accommodations. We hope to have the opportunity to welcome you back and provide a better experience in the future.

4/10 Médiocre

Peter

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is very dated and deteriorating. Everything felt dirty and dingy. Bathroom doorjam was rusted through on both sides, weird/gross stains on curtain, HVAC is very dated and entire building is either set to heat, cool, or neither. The room was very muggy and humid, carpet always felt damp. Pool and hottub looked nice in the pictures but once there the ceiling was falling down, broken and missing tiles in the spa made me worried someone was going to get cut. The pictures and listing definitely give a false impression of what the hotel is really like. They couldn't even give us enough towels the first night for our entire family. The only positive was the people working the breakfast were kind, helpful and made good omlets. And the front desk employees did their best with what they were given.
Séjour de 2 nuits en mars 2024
Réponse de Cheryl C. le 28 mars 2024
We apologize for the disappointments you encountered during your stay. Your feedback is crucial, and we are addressing the issues raised to ensure improvements are made. We appreciate your kind words about our breakfast staff and front desk employees. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Taylor

Séjour de 3 nuits en mars 2024
Réponse de Cheryl C. le 28 mars 2024
Thanks, Taylor! We are so glad you enjoyed your stay and hope you'll visit us again soon!

8/10 Bien

Don

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was difficulty with our card opening our room and the 530am shuttle to the airport never showed up so we had to call an Uber. Was not happy, there were 5 of us
Séjour de 1 nuit en mars 2024
Réponse de Cheryl C. le 25 mars 2024
Don, we sincerely apologize for the inconvenience you experienced during your stay, including the difficulty with your room key and the missed shuttle to the airport. This is not the level of service we strive to provide, and we understand the frustration it caused, especially with the early morning timing and the number of guests involved. We are investigating these issues to prevent similar occurrences in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust on a future visit.

10/10 Excellent

Youa

Séjour de 1 nuit en mars 2024
Réponse de Cheryl C. le 7 avr. 2024
Youa, we thank you for your excellent rating! We love hearing that our guests had an excellent stay with us. Thank you for your loyalty and we hope to see you again soon.