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Avis sur Mont Caribe GuestHouse

2.5 out of 5
Mont Caribe GuestHouse
Calle Ismael Rivera #56, Ocean Park, San Juan

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 12 avis sur 38." "
Note des voyageurs de 8 (Bien), d’après 16 avis sur 38." "
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 38." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 38." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 38." "

9,0/10

Propreté

8,8/10

Personnel et service

4,0/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

Avis

10/10 Excellent

Alexza

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent location
Very friendly, accommodating, walking distance to the beach, good nightlife vicinity in walking distance and has lots of places to eat.
Séjour de 2 nuits en juillet 2019

8/10 Bien

john

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice room and very friendly staff. close to the beach but the neighborhood leaves much to be desired
Séjour de 1 nuit en février 2019
Réponse de Mario le 1 mars 2019
Thank you for your review and comments! We are happy that you enjoyed our rooms and our service. Also close to the beach which is a plus. We are close to the beach and to Loiza street which is the up and coming culinary hub in PR right now. The street is in progress but is safe and fun. Hope to have the opportunity to serve you again! Regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en janvier 2019

10/10 Excellent

Denise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2019
Réponse de Mario le 15 févr. 2019
Thank you Denise for your review! Happy that you enjoyed your stay with us. Hope to see you again soon!

8/10 Bien

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2019
Réponse de Mario le 21 janv. 2019
Thank you for your review! We are happy that you had a good stay with us. Hope to see you back soon! Regards,

6/10 Satisfaisant

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
room for improvement
The little room had the potential to be a nice place. The owner ordered us an uber, and was very nice. Very close to the beach. The mattress was awful. I woke up with a back ache. Also there was no hot water in the shower. Even in the caribbean, a cold shower sucks.
Séjour de 1 nuit en janvier 2019
Réponse de Mario le 21 janv. 2019
Thank you for your comments and review. We resolved the issue of the hot water. Thank you for bringing it up. Hope to have the opportunity to serve you again.

10/10 Excellent

Rob

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family stay with teenagers
Nice, comfortable place in a great neighborhood with lots of terrific resterants. Beach is close and fun. Could use some towel bars in the bathroom but otherwise a great stay.
Séjour de 4 nuits en décembre 2018
Réponse de Mario le 11 janv. 2019
Thank you Robert for your review and comments! Happy that you enjoyed your stay with us. Hope to see you again soon! Mario

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Worst Experience of the Trip, Stay AWAY!!. First let me start by saying that I do not know how this hotel has any positive ratings. We paid $140 per night which is a robbery when expecting a room like advertised. Original room we were checked in to was the size of a single bedroom. Maybe 3 feet space from the bed on each side and then a small bathroom, super tiny. Room not finished like advertised and zero nice tiles in the whole room or bathroom. That was not the worst of it. They called us to ask our arrival time, you would expect they would clean the room. But when entering the room we saw a lock of hair on the floor. Pointed it out to the manager he apologized. When we walked in to the bathroom, there was big cockroach in there, which I had to kill. We were ready to leave on the spot. The manager tried to show us a better room, we looked at two more and both of them were not finished like in the pictures advertised. This was late at night around 8pm, we decided to stay one night at the bigger room he showed us and requested a refund for the next two nights we would not be staying for. The manager talked to his boss and said that is fine. Let me say that staying even one night was a mistake. As we woke up with bed bug bites and on top of that the manager said in the morning that they would not be refunding our $280 for the two nights we will not be staying for. Please stay clear of this place and look elsewhere. The location is not great either, graffiti on the corner buil
Séjour de 3 nuits en décembre 2018
Réponse de Mario le 11 janv. 2019
We are sorry for your experience with us. We always strive to make for a better experience.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean, Convenient, Comfortable with Great Service
The Mont Caribe was a short cab ride from the airport, and it was in a quiet section of Ocean Park. It was a short walk to a lovely beaches, and there were a many restaurants just a stroll away. We enjoyed the Puerto Rican culinary experience at Bebo's Cafe. Our room was comfortable in all respects. By far the most exceptional aspect of our staff was the incredibly warm and helpful service from Eric, who was the man on duty when we arrived at about 5:30 pm on a Saturday. He helped with our luggage, got us settled in, chatted about local music. When we asked about places to eat nearby, he not only advised us, he drove us to the restaurant!
Séjour de 1 nuit en juin 2018
Réponse de Mario le 6 juil. 2018
Thank you for your review and comments! Happy that you enjoyed the location and service and hope to see you back soon! Regards

8/10 Bien

Rebeca, Fort Worth, Texas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel service
I would say their service was great. The location is accessible and there are great restaurants very close to the guest house.
Séjour de 2 nuits en juin 2018
Réponse de Mario le 29 juin 2018
Thank you Rebeca for your review! Happy that you enjoyed our service and all that the location has to offer. Hope to see you again! Regards,

10/10 Excellent

Jordon, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel close to the beach
Great staff, great location! Room was super nice!
Séjour de 1 nuit en juin 2018
Réponse de Mario le 27 juin 2018
Thank you Jordon for your review. Happy that you enjoyed our service, our rooms and location. Hope to see you again soon!

10/10 Excellent

Ruben

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Location!!! Ocean Park!
The Mont Caribe Guesthouse is in a very convenient location in Ocean Park, Puerto Rico. The Guesthouse staff had informed us of the effects of Hurricane Maria on the property and we were shocked to see how well they were able to rebuild/renovate and maintain a positive outlook after such a storm. The unit was a basic room with modern styling, and included Satellite TV, a room safe, and mini-fridge. WiFi was not the best while in the room, but worked perfect in the lobby and in front of the unit. The only complaint I have is the shower's water pressure, but this is very common in Puerto Rico (and USVI) as there are active environmental conservation efforts in place by many businesses and homeowners. We will be back!
Séjour de 1 nuit en juin 2018
Réponse de Mario le 14 juin 2018
Thank you Ruben for your review! Happy that you enjoyed our guesthouse and the location with over 35 restaurants, convenience stores and the beak all walking distance. Hope to see you again soon! Regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2018
Réponse de Mario le 30 mai 2018
Thank you for your review. Happy that you enjoyed your stay and service. Hope to see you again soon! Regards, Mario

8/10 Bien

Brenda, Tennessee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our Guesthouse stay before and after our cruise was a pleasant experience. The location would be a great place to spend more time. The close proximity to the beautiful beach is a big plus. There are many local (delicious) restaurants nearby (walking distance) in addition to a McDonalds and Walgreens. The staff was excellent and very attentive. We felt very safe walking around the area. Remember to tell your taxi driver the Guesthouse is in the Ocean Park area of San Juan. We would definitely stay here again!!
Séjour de 1 nuit en mai 2018
Réponse de Mario le 16 mai 2018
Thank you Brenda for your review. We are happy that you enjoyed our service and all that the location has to offer. Hope to see you again soon! Regards,

10/10 Excellent

Hilton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2018
Réponse de Mario le 8 févr. 2018
Thank you Hilton for your rating. We are happy that you were able to rest and enjoy your stay. Hope to see you back soon! Regards,

8/10 Bien

Mark, Utah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff was so friendly! Bed was wonderful. Very clean. Water pressure and availability of hot water could be better. Good location.
Séjour de 1 nuit en janvier 2018
Réponse de Mario le 23 janv. 2018
Thank you Mark for your review and for thinking of us for your stay. Our staff always provide the extra mile to assure a pleasant stay for our guests. Want to let you know that we did correct water pressure so it will not be an issue next time you visit us. Thanks again!

10/10 Excellent

Don, Dallas, TX

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice boutique hotel - great staff
I was there shortly after Hurricane Maria and stayed here for a month. The staff did everything they could to make my stay as enjoyable as possible given that electricity had to be provided by generators. The rooms are a nice size with nice amenities like fridge, microwave, and coffee maker. The AC will chill your bones if you want it. Great location walking distance to some very nice restaurants and there is a 24 our Walgreens a block away. The beach is a 8 minute walk, and a very nice beach it is. I highly recommend Mont Caribe.
Séjour de 12 nuits en novembre 2017
Réponse de Mario le 9 déc. 2017
Thank you for review and comments. Thankfully we have electric power already that we don’t need to rely on power generators anymore. We will implement your suggestions and hope to see you soon at our guesthouse!

8/10 Bien

LaKisha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful guess home
Received great service from the manager/owner. Only con is cell service kinda sucks in the room. Will stay again.
Séjour de 5 nuits en novembre 2017
Thank you Lakisha for your review and hope to see you again. We used to have great reception before the Hurricane and now is improving slowly but surely. Rest assure that by the time you visit us again this will be resolved. Thanks again for staying with us! Mario

10/10 Excellent

Edward, KCMO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent facility and staff.
I can’t say enough good things about my stay. The staff went above and beyond to insure that I was very comfortable during my stay. Will stay here again.
Séjour de 5 nuits en novembre 2017
Réponse de Mario/Brandon le 15 nov. 2017
Thanks Mr. Moon! You are too kind. We strive to provide for our guests and guests like you make us strive even further. Mario/Brandon Your Montcaribe team.

10/10 Excellent

v. Malky, new york

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was amazing. I loved it.
Beach was close by, shopping, banks, restaurants, laundromat and grocery stores less than a block away. The staff was accommodating and sweet! So polite. The apartment was clean and comfortable and overall beautiful. I wish to come again!
Séjour de 2 nuits en août 2017
Réponse de Mario le 21 janv. 2019
Thank you for your review and comments. We are happy that you stay was great. Hope to see you back soon! Regards,

10/10 Excellent

SOFIA V

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing clean place , close to ocean park beach!
Amazing location, if you are looking for a clean place and very good location, and places to eat this is the one!
Séjour de 1 nuit en juillet 2017
Réponse de Mario le 21 janv. 2019
Thank you for your review and comments. We are proud of our location close to the beach and over 35 restaurants to choose from. Hope to see you back! Regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Everything you need is close by.
If your the person that's likes big hotels then this place is not for you. If you want to know and meet the people that live here this is your place. Had a Great time here. They were remoderling. So I hope its done next time ,cant wait to it finched
Séjour de 4 nuits en juillet 2017
Réponse de Brandon le 20 juil. 2017
Thank you for your recent stay with us! Yes, we are proud to be a small Guest House and not a big hotel. Our guests often interact with one another and we love getting to know everyone that stays at our property. We are happy to report that the remodel is well underway and soon enough we’ll have all of our rooms upgraded to our new look!

8/10 Bien

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2017
Réponse de Mario le 21 janv. 2019
Thank you for your review. Hope to see you back soon! Regards,

6/10 Satisfaisant

Carlos

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en juin 2017
Réponse de Mario le 21 janv. 2019
Thank you for your review. We always strive to be better. Hope to see you back! Regards,

6/10 Satisfaisant

Roc, Chicago

In a local neighborhood, close to the beach.
Overall it was a decent stay. I enjoyed the stroll to the beach. The local restaurants were also great. I was expecting a hotel with the common amenities. This is more of a guesthouse/ hostel. I would stay again, after renovations. Pros- 5 minute walk from the beach, comfortable beds, in a local neighborhood, surrounded by places to eat. Easy to catch an Uber, most trips are under $10. Easy check in. 24 hour Walgreens on the next street. Quiet and it smelled good. Cons- doesn't offer wash cloths, in the middle of renovations, they do not have staff 24/7, no ice machine or vending machine. No central air, one window unit in bedroom. If you want maid service ($20) or fresh linen ($10) you pay per service.
Séjour de 4 nuits en juin 2017
Réponse de Brandon le 20 juil. 2017
Thank your for your review. We are happy you enjoyed your stay with us. Yes, we are a small Guest House and not a large hotel so unfortunately we cannot offer laundry services or full time on-site staffing. However, we are available after hours via phone for any issues or request that may arise. We are happy to let you know that we have recently changed our policy so that daily housekeeping is included with your stay. We look forward to having you as our guest again at Mont Caribe.

6/10 Satisfaisant

Kaila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
When I arrived at my room there was no AC and no windows to let any air in. The manager of the property did not have anyone to help with this issue at my time of arrival. As a result, I did not stay at the Mont Caribe. I did recieve great service from Brandon, the manager, about a refund. He processed the refund swiftly and I received it within 2 business days. I hope to stay here in the future when the renovations of the property are complete.
Séjour de 1 nuit en juin 2017
Thank you so much for your comments, it was unfortunate that we could not accommodate you in the room you had reserved. As you saw the property has changed owner and is undergoing major renovations. We are happy to report that the room offered to you is no longer a part of our inventory. We look forward to seeing you in the near future in order to provide a 5 star experience. Sincerely, Brandon

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything terrible except location
The roof leaked, the lock kept nearly coming off, there was no hot water, construction on the apartment had decibel levels to prohibit activities (sleeping, conversation, relaxation, etc) on-site from the hours of 7:30am-6pm, the main gate didn't actually lock, and the only mosquitos we encountered on our full week trip made residence inside the apartment. The only positive about this place is the location. Near to a lot of good restaurants and a beach. If all you need is a place to store your stuff, this will work. Otherwise, find any better place. Even if so, there are cheaper and more secure places to keep your crap while you enjoy San Juan. PS No ceiling fans or central AC.
Séjour de 6 nuits en mai 2017
Réponse de Mont Caribe Guesthouse le 9 juin 2017
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Super cute but kind of misleading
Charming little place, it was so cute. But they said online and on the info plaque in the room that every room had wifi and direct tv, there was no wifi that would pop up and not even a tv in the room. The decor was simple and modern and I loved it, the bathroom still needs an update, leaky sink and no hot water. I would probably stay here again just because it was so cute and local but hopefully things will be more established once we come back! The office guy said it's only been open since January and they are remodeling everything so maybe it will be done by next time.
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Nice place, they are remolding so I'm sure next stay will be a great experience
Réponse de Mont Caribe Guesthouse le 9 juin 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Harold

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location, nice bed, affordably priced
The hotel is about a block away from 3-4 delicious, affordable restaurants. It's just 4-5 blocks from the beach.
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Manny, Brooklyn,New York

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent For Price
Brandon was very helpful with information and courteous at all times
Réponse de mont le 9 juin 2017
Thanks for staying with us. We appreciate your feedback!

6/10 Satisfaisant

Diane John, St. Croix, USVI

Les points forts : Propreté
Mont Caribe Stay
it's perfect if your going to be on the go and just need a clean and convenient place to rest your head at night, so it was perfect for me. Shopping, restaurants, Walgreens, and the Condado are all within walking distance. The guesthouse is on a bus route that will take you into Old San Juan. Renovations were going on during my stay but staff was apologetic and helpful.
Thanks for staying with us. We appreciate your feedback!

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
The room didn't have a fridge or a tv. The water pressure for the shower is very low & the water heater didn't work so I had to shower with cold water. Other than those things, the room was fine. It was clean & the bed was very comfortable.
Réponse de Mont Caribe Guesthouse le 9 juin 2017
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Bien

Kathleen M

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would definitely stay again
Thanks for staying with us. We appreciate your feedback!

2/10 Horrible

Upset , NY

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
On a budget? Stay elsewhere.
The only redeeming quality of the hotel is nothing. Fernando must have written all of the good reviews himself. Never met the guy and the check in was sketchy with no direction room as there is no room numbers in anything. There was glass missing in the windows in the front and no windows in all of the bedrooms just some metal shutters which allowed all of the noise from downstairs come in all night. My wife did not sleep at all due to the sketchy neighborhood and mysel and the kids slept on top of the sheets as the under sheets were dirty. Do not stay here.
Réponse de Mont Caribe Guesthouse le 9 juin 2017
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

wilneaya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
clean and pretty nice.
I love it. It was private and quiet for the most part. Near beach and near some great food. Safe for late night walking. imo. Near one of the main bus lines T5. They're currently remodeling. The hotel will be better when they're done
Hello! We are very happy you enjoyed your stay. we are undergoing renovation to improve your experience at Mont Caribe. It's very important to us your feedback so please come back soon. We appreciate your time!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
It was under renos when we were there . But we would go back . Just not until the renos are finished . Great location and great staff. Was very clean as well.
Réponse de Mont Caribe Team le 10 avr. 2017
Hello! We appreciate you taking your time to review us, so, Thank You! We are undergoing renovations to improve your experience at Mont Caribe, please come back soon!

6/10 Satisfaisant

michele, l

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Liked being close to shopping and eating places
The owners were very nice and accommodating. Unfortunately they are in the middle of a big remodel which mentioned early jackhammering and loud voices. It will be a wonderful place to stay when remodeling is done
Réponse de Thank You le 23 mars 2017
Thank you very much for taking the time to review our property