Façade de l’hébergement
Vérifier la disponibilité

Avis sur Hotel El Convento

4.5 out of 5
Hotel El Convento
100 Cristo St, San Juan

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 611 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 205 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 89 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 58 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 38 avis sur 1001." "

8,8/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Brigitte BERTRAND

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
La localisation de l hôtel est parfaite pour visiter la vieille ville
Séjour de 4 nuits en février 2022

8/10 Bien

frederic

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Charme romantique
L emplacement est idéal, le charme est bien présent et la vue splendide. Il ne faut pas être trop regardant sur la propreté des chambres et sur le prix. L histoire de cet hôtel fait oublier le reste….
Séjour de 3 nuits en janvier 2022

8/10 Bien

Aline

Les points forts : Personnel et service
Très bel hôtel dans son jus . Dommage qu’au prix des chambres, les salles de bains ne soient pas modernisés, Wc pas à part . Le ménage est à améliorer.
Séjour de 2 nuits en novembre 2019

10/10 Excellent

Rebecca

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel El Convento was fantastic! Conveniently located and walkable to everything you need in Old San Juan. Staff was attentive and helpful. This will be our go to for future trips!
Séjour de 2 nuits en mai 2024
Réponse de Henry le 28 mai 2024
Hi Rebecca,Thank you for staying with us! I am delighted you had a fantastic stay! We appreciate you recognizing the service provide by our team.Henry NeumannGeneral Manager

10/10 Excellent

Laurie, Brooklyn Park

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
In the heart of everything !
Séjour de 3 nuits en mai 2024
Réponse de Henry le 27 mai 2024
Thank you Laurie!Henry NeumannGeneral Manager

8/10 Bien

Alexandrea

Voyage en couple
Les points forts : Propreté et personnel et service
Clean older property nestled in the middle of old San Juan walking distance to main attractions. Adored the aesthetic & convenience. Although there is no where to park there is a affordable parking garage located about two blocks away from property. Pool is small but has character & staff was very attentive. We’d leave & come back to cleaned room with chocolates on the pillow. This place has a lot of character & is perfect for a couple wanting a romantic getaway but would not recommend for bigger groups looking to party.
Séjour de 3 nuits en mai 2024
Réponse de Henry le 26 mai 2024
Thank you for staying with us.We are glad you enjoyed the stay.Henry NeumannGeneral Manager

10/10 Excellent

Sergii

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Henry le 26 mai 2024
Hi Sergii,Thank you for staying with us!Henry NeumannGeneral Manager

10/10 Excellent

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was above and beyond. Hotel is beautiful. Rooms were nicely updated and clean each day. Courtyard was very nice and comfortable l. We would only stay here next time in San Juan.
Séjour de 3 nuits en mai 2024
Réponse de Henry le 26 mai 2024
Thank you Peter,We are glad you enjoyed the stay with us.Henry NeumannGeneral Manager

10/10 Excellent

Nichole

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is beautiful and the staff was so wonderful! Our hotel room was a decent size and beds were comfortable. Great bar, great restaurant food options. The hotel has a relationship with Marriott courtyard in isla verde so we took advantage of that and went to the beach there. It was beautiful and we had access to the lounge chairs, umbrellas and towels. Would definitely stay here again!
Séjour de 3 nuits en mai 2024
Réponse de Henry le 23 mai 2024
Thank you Nichole!We appreciate your visit and wonderful review. Looking forward to your next stay with us!Henry NeumannGeneral Manager

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Henry le 23 mai 2024
Thank you Richard!We appreciate your stay with us.Henry NeumannGeneral Manager

4/10 Médiocre

Christina

Voyage en couple
Les points forts : Propreté et personnel et service
The room service from Níspero, the hotels home restaurant is terrible. White toast with bruschetta, rotten avocado with tuna tartare, bread with burger was stale, no cutlery provided.
Séjour de 2 nuits en mai 2024
Réponse de Henry le 21 mai 2024
Hi Mrs. Franquiz,Thank you for staying with us. Your experience is not the norm at our hotel. I spoke with our Guest Services Manager, Josan, who spoke with you yesterday. He stated that he offered a resolution, and that you were happy with it. We will use your feedback to improve the stay of future guests at our hotel.Thank you,Henry Neumann General Manager

8/10 Bien

stephen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location in Old San Juan. Stayed here for a wedding in the Hotel. Reception there was fantastic! The Hotel was an old Nuns Convent restored to a Hotel with its original vibe and the area surrounding it still has the original vibe of and older Puerto Rico. It has 5 stars but don’t expect a US version but a quaint and comfortable older rendition of the past with modern comfort.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Hector

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Classic Beauty
Séjour de 1 nuit en mai 2024
Réponse de Henry le 12 mai 2024
Thank you Hector!We appreciate you staying with us.Henry NeumannGeneral Manager

10/10 Excellent

Kristin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel El Convento is centrally located in Old San Juan. Staying here is a wonderful option if you like history and amenities combination.
Séjour de 2 nuits en mai 2024
Réponse de Henry le 10 mai 2024
Thank you Kristin!We appreciate your stay with us and you taking the time to recommend us to future guests.Henry NeumannGeneral Manager

10/10 Excellent

Paula

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
me encanto, una propiedad que mantiene la historia pero también lo moderno.
Séjour de 3 nuits en mai 2024
Réponse de Henry le 7 mai 2024
Muchas gracias Paula!Esperamos su proxima visita,Henry NeumannGerente General

10/10 Excellent

Timothy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a beautiful property in a great location. Efforts are made to keep street noise down. Staff is friendly. Building is beautiful. Our room was a bit plain, but it was comfortable and well maintained.
Séjour de 2 nuits en avril 2024
Réponse de Henry le 5 mai 2024
Thank you Timothy,We are delighted you enjoyed the stay!Henry NeumannGeneral Manager

10/10 Excellent

Ann

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We’ve been coming here for over 20 years. Our favorite place!
Séjour de 2 nuits en avril 2024
Réponse de Henry le 5 mai 2024
Hi Ann!Thank you for marking us your hotel in Puerto Rico!Henry NeumannGeneral Manager

10/10 Excellent

Jason, Methuen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The former 1600's covenant turned hotel was quite special
Séjour de 1 nuit en mai 2024
Réponse de Henry le 5 mai 2024
Hi Jason,Thank you for staying with us.Henry NeumannGeneral Manager

10/10 Excellent

Jane

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location! Helpful employees!
Séjour de 1 nuit en avril 2024
Réponse de Henry le 2 mai 2024
Thank you Jane!Henry NeumannGeneral Manager

8/10 Bien

Richard

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful and unique hotel in the heart of Old San Juan. Nicely updated, but expect things to occasionally work poorly. Staff was excellent.
Séjour de 2 nuits en avril 2024
Réponse de Henry le 2 mai 2024
HI Richard!We are delighted you enjoyed the stay!Henry NeumannGeneral Manager

10/10 Excellent

Macey

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is nice and staff is welcoming and helpful. We had a family room which is two a joining rooms. They had high ceilings, luxury linens, each room had its own bathroom—very nice. Oh, they even provide a nice hair straightener! Which is nice when you’re from the US. So you don’t have to have a converter. The only thing I didn’t realize when booking was that the street the hotel is on doesn’t allow cars so you have to be dropped off around the corner. But we saw when we got here that it isn’t really a big deal. We also got breakfast with our room and this location was perfect for walking to many sights and for great restaurants.
Séjour de 2 nuits en avril 2024
Réponse de Henry le 27 avr. 2024
Thank you Macey!We are delighted you and your family enjoyed the stay at our hotel!Henry NeumannGeneral Manager

10/10 Excellent

Pedro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Will stay with in the near future!
Séjour de 1 nuit en avril 2024
Réponse de Henry le 26 avr. 2024
Gracias Pedro!We look forward to your next stay with us!Henry NeumannGeneral Manager

10/10 Excellent

Michele

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful experience - great location, beautiful hotel, and the staff were exceptional!
Séjour de 7 nuits en avril 2024
Réponse de Henry le 2 mai 2024
Thank you Michele!We look forward to your next stay with us!Henry NeumannGeneral Manager

10/10 Excellent

Gregory

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super friendly and attentive staff. Beautiful historic hotel with open courtyard / standard room was pretty basic inside but comfortable. Perfect location in OSJ for walking to restaurants, attractions, etc. Wine and cheese every day at 5! Would definitely return.
Séjour de 4 nuits en avril 2024
Réponse de Henry le 2 mai 2024
Thank you Gregory!We are happy you enjoyed the stay!Henry NeumannGeneral Manager

10/10 Excellent

Angelina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Small issue at check-in but staff was able to fix quickly. Very convenient location and great onsite restaurants that can cater to any food preferences. Valet attendants were very helpful with directions, recommendations and hailing taxis for us. Room was charming and very nice. Bathroom could be bigger but that’s a personal preference and wasn’t a deal breaker. Beds were comfy and fans on the ceiling were quiet and great. Overall very happy and will stay there again.
Séjour de 5 nuits en mars 2024

10/10 Excellent

Sheila

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property. Pool was too small and few shaded mats with one umbrella broken so hard to sit out on lounges without a sun shade. Towels for pool plentiful. Slow service for breakfast waiter never came over even after asking so we ate elsewhere. On the whole I would stay again as I loved cleanliness kind staff ambience and safety of hotel(you needed key to get to room floors on elevator). Also a nice vibe lots of weddings are held hear and next to lots of shops and restaurants. Nice touch that wine and chees complimentary daily.
Séjour de 2 nuits en avril 2024
Réponse de Henry le 14 avr. 2024
Thank you Sheila,We appreciate your stay with us and your feedback. Your satisfaction is of the utmost importance to us. Henry NeumannGeneral Manager

10/10 Excellent

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We absolutely love the hotel. The Area. The church. Everything was perfect. I’m a proud Puerto Rican this trip was everything. Thank you El Convento we look forward to coming back soon.
Séjour de 4 nuits en avril 2024
Réponse de Henry le 13 avr. 2024
Thank you Jennifer,We are delighted you enjoyed the trip. Have a great day!Henry NeumannGeneral Manager

10/10 Excellent

John

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Hotel is very nice and conveniently located to downtown restaurants and tourist attractions.
Séjour de 2 nuits en avril 2024
Réponse de Henry le 9 avr. 2024
Thank you John,We appreciate your stay with us and excellent review.Henry NeumannGeneral Manager

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff and restaurant employees went above and beyond
Séjour de 2 nuits en avril 2024
Réponse de Henry le 8 avr. 2024
Thank you David!We appreciate you recognizing the service provided by our team.Have a great day!Henry NeumannGeneral Manager

10/10 Excellent

Bruce

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great facility, location, and service.
Séjour de 6 nuits en mars 2024
Réponse de Henry le 5 avr. 2024
Thank you Bruce!We look forward to your next stay with us!Henry NeumannGeneral Manager

10/10 Excellent

William

Beautiful historic hotel in the heart of Old San Juan. My only regret is not staying longer.
Séjour de 1 nuit en avril 2024
Réponse de Henry le 4 avr. 2024
Thank you William!We look forward to your next stay with us!Henry NeumannGeneral Manager

6/10 Satisfaisant

Angelina

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Henry le 2 mai 2024
Thank you for staying with us!Henry NeumannGeneral Maager

10/10 Excellent

Nicholas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really enjoyed our stay! Friendly staff, plenty walkable location, and amazing food and views nearby!
Séjour de 4 nuits en mars 2024
Réponse de Henry le 2 avr. 2024
Thank you Nicholas!We are glad you enjoyed the stay at our hotel!Henry NeumannGeneral Manager

2/10 Horrible

Jorge

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Henry le 2 mai 2024
Hi Jorge,Gust satisfaction is of the utmost importance to our team. Would love to learn more about your stay.Henry NeumannGeneral Manager

10/10 Excellent

Jason

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk staff were very helpful, professional and kind.
Séjour de 3 nuits en mars 2024
Réponse de Henry le 28 mars 2024
Hi Jason!Thank you for staying with us!Henry NeumannGeneral Manager

6/10 Satisfaisant

jorge

Ustan
Séjour de 2 nuits en mars 2024
Réponse de Henry le 26 mars 2024
Thank you for staying with us Jorge!Henry NeumannGeneral Manager

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Henry le 25 mars 2024
Thank you Thomas,We appreciate your stay with us.Thank you,Henry NeumannGeneral Manager

10/10 Excellent

Samantha, Riverside

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved staying at this hotel, it’s a beauty old convent and is right in the heart of old San Juan. We paid an extra $75 a night to upgrade to a suite as the queen beds were v small. Definitely worth pre-booking dinner in San Juan as many restaurants were fully booked. The staff were very helpful and friendly and we would definitely return
Séjour de 2 nuits en mars 2024
Réponse de Henry le 18 mars 2024
Hi Samantha,Thank you for the stay and for taking the time to post a review. We are delighted you enjoyed the visit to our hotel. Thank you,Henry NeumannGeneral Manager

10/10 Excellent

Ricardo, San Dimas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the fact that El Convento is a piece of history in the Old San Juan, and functioning as a high end hotel. Staff was super friendly!
Séjour de 1 nuit en mars 2024
Réponse de Henry le 18 mars 2024
Thank you Ricardo!We are glad you enjoyed our location and the service provided by our team.Henry NeumannGeneral Manager

10/10 Excellent

Pamela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely setting. Modernized rooms with period common spaces. Nice sitting areas on 3rd floor and beautiful patio bar and restaurant. Excellent staff, though the dining room is slow on weekends.
Séjour de 2 nuits en mars 2024
Réponse de Henry le 18 mars 2024
Hi Pamela!Thank you for staying with us. We are delighted you enjoyed the stay!Henry NeumannGeneral Manager

8/10 Bien

Ernestina

Séjour de 2 nuits en mars 2024

10/10 Excellent

Lori

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
We were happy with our stay at El Convento. Our room was clean, and the beds were very comfortable. There was a wedding, but we did not hear any noise at all. Location is perfect, central to Old San Juan. If you want to explore on foot, this is the place to stay. Our only issue was that we had to park about three blocks away, but it was definitely worth the trouble. Loved the wine/cheese reception. Great restaurants nearby
Séjour de 1 nuit en mars 2024
Réponse de Henry le 15 mars 2024
Thank you Lori!We are delighted you enjoyed the stay with us. As you mention, the hotel has a privileged location in the heart of Old San Juan. We look forward to your next stay with us!Henry NeumannGeneral Manager

10/10 Excellent

Jerlisse

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property. Staff was excellent.
Séjour de 2 nuits en mars 2024
Réponse de Henry le 14 mars 2024
Thank you Jerlisse!Henry NeumannGeneral Manager

8/10 Bien

Jennifer

Séjour de 3 nuits en mars 2024

10/10 Excellent

JUAN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Séjour de 1 nuit en mars 2024
Réponse de Henry le 9 mars 2024
Gracias Juan!Henry NeumannGeneral Manager

10/10 Excellent

david, HOLLYWOOD

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PERFECT HOTEL IN THIS PERFECT COLONIAL JEWEL OF A CITY
Séjour de 4 nuits en mars 2024
Réponse de Henry le 8 mars 2024
Thank you David!Have a wonderful day,Henry NeumannGeneral Manager

10/10 Excellent

pablo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a very pleasant stay. Staff was wonderful and the hotel facilities were beautiful.
Séjour de 4 nuits en mars 2024
Réponse de Henry le 7 mars 2024
Gracias Pablo!We are delighted you enjoyed staying with us!Henry NeumannGeneral Manager

10/10 Excellent

Xueying

Séjour de 2 nuits en mars 2024

10/10 Excellent

henry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was helpful and sweet
Séjour de 1 nuit en février 2024
Réponse de Henry le 4 mars 2024
Thank you Henry!We look forward to your next stay with us!Henry NeumannGeneral Manager

10/10 Excellent

Annemarie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unique experience
Séjour de 1 nuit en février 2024
Réponse de Henry le 3 mars 2024
Thank you Annemarie!Henry NeumannGeneral Manager