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Avis sur El Jardin Hotel & Restaurant

3 out of 5
El Jardin Hotel & Restaurant
Bahia Nacascolo, 4km from the Center, San Juan del Sur

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 75 avis sur 131." "
Note des voyageurs de 8 (Bien), d’après 37 avis sur 131." "
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 131." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 131." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 131." "

8,8/10

Propreté

9,2/10

Personnel et service

7,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

2/10 Horrible

Laurent

Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Room rented from hôtel. Com only in the back with 0 view and almost no air conditionning. They try To charge us an extra 80$us To have a room with a view. Lot of better option in the après.
Réponse de Raysa le 4 nov. 2019
Gracia por los comentarios, estamos siempre abiertos al cambio para mejorar por nuestros huéspedes. Saludos cordiales!

8/10 Bien

JACQUES

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
hotel agréble avec vue magnifique
très bel hotel accueillant,bon restaurant.Cadre magnifique.Personnel attentionné.Hélas notre chambre la numéro 1 est à éviter car petite sans aucun rangement.
Réponse de General Manager le 12 janv. 2017
Merci pour votre commentaire Jacques! contente que vous ayiez apprecie. On prend note de vos remarques et allons effectuer quelques changements. Bon retour chez vous! Manon

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien au centre ville
Joli, bien aménagé et très bien situe, un très bon choix
Réponse de Manon le 15 juin 2016
Merci pour votre feedback et heureuse que vous ayez apprécié votre séjour. En espérant vous accueillir à nouveau dans le futur! Bien à vous, Manon

8/10 Bien

philippe, paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
On a envie de rester
Lieu magique , sur la colline , avec une vue sur la crique de nagascolo et le pacifique .tout bien .
Réponse de General Manager le 12 janv. 2017
Merci du commentaire. Contente que vous ayiez apprecie votre sejour Manon

8/10 Bien

Emilton

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Es un lugar muy bonito y vale la pena visitarlo.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Jardin le 30 mars 2024
Los esperamos en su proximo viaje

8/10 Bien

Grant

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Hotel Jardin le 20 févr. 2024
Es un placer atederle y brindarle lo mejor , los esperamos pronto...

2/10 Horrible

BRADLEY

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Disappointed
Upon checking in my card was swiped for a charge less than the hotels.com price that I paid earlier in the month..when questioned I got no answer. Sheets were scuffed and stained and just placed on the mattress. On our last night someone left a tap running in a room on the same level as us. Room 7, and I woke up at 1030pm to a flooded room with half an inch of water that had soaked my computer bag. Managed to track down the nite manager who I helped clean up the wet floors with mops, broom and towels. The next day when I checked out there was no attempt by any of the staff to acknowledge or apologize for what had happened. I was then charged for supplemental food as expected. When I returned to pick up my bags I was then told they had shorted me the bill and i still owed 12, more. One would think that all the inconvenience of a flooded bedroom would have at least warranted some sort credit but nothing was offered. Instead I just received a glazed look and an additional bill. Not surprised this property is for sale !!!!! I will never return.
Séjour de 4 nuits en janvier 2024
Réponse de Raysa C. le 28 janv. 2024
Hello and thank you for your contribution to this site. We are sorry for the inconvenience, we are sure that it was something fortuitous. We work to constantly improve our services so that they are liked by everyone. You will always be welcome!

10/10 Excellent

Erick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hidden Gem
Need have chair on the balcony to read or sunbathing .
Séjour de 2 nuits en janvier 2024
Réponse de Raysa C. le 28 janv. 2024
Hello and thank you very much for your comment, we also appreciate the capture of this beautiful sunset, greetings and we hope to host you again soon!

10/10 Excellent

Garrick

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Happened to stay while the owner was visiting, he was very cordial. The road leading up to the property was a bit rough, which I didn’t expect in my (cheap) rented sedan. But the staff overall was very friendly. The shower was hot (something I’ve struggled to find in Nicaragua). The traditional nica breakfast was good. The room was great and the view was even better! Were definitely satisfied overall and would recommend to anyone visiting San Juan del Sur
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Jenedyer, Broadway

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent view i love it. Hotel was nice and clean, i got an upgrade to the best view. Great staff, i was welcomed by the staff when i arrived at the parking loy. I will be back!
Séjour de 1 nuit en juin 2023

10/10 Excellent

Annelin

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Romantic oasis in the forest
A fantastic calm and romantic oasis in the middle of the forest, with a welcoming and helpful staff serving nice drinks and food. The beautiful colourful area is surrounded by birds and a breathtaking ocean view, leaving lots of room for romance. There were insects in the hotel unfortunately, as an unavoidable consequence of the forest location and the road up to the hotel was a bit tricky because of the rain season, but the local taxi drivers handled it well. The hostess was very calm and comfortable.
Séjour de 2 nuits en juin 2023

10/10 Excellent

Isabella

Séjour de 3 nuits en juin 2023

10/10 Excellent

Noel

Séjour de 2 nuits en avril 2023

8/10 Bien

Kristy

Les points forts : Personnel et service
Lovely place, a bit out of the way. Rooms are small, and not that comfortable. The place is very noisy and you can hear the people next door talking. The view and pool are spectacular. The food was very good.
Séjour de 2 nuits en mars 2023

8/10 Bien

Svon

Voyage en couple
Les points forts : Propreté et personnel et service
The view and the pool is amazing. The stuff also is friendly and a free parking spot is also available. The breakfast is delicious and combined with the view definitely a highlight. The room was a bit too much basic and there was no hot water in the shower. Also no power outlet in the bathroom which made some things a bit difficult. The room could be a bit more beautiful. Overall it was ok amd we enjoyed our stay

10/10 Excellent

Gabriela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
El lugar es excepcional, tiene una ubicación perfecta para descansar y a la vez disfrutar de las bellezas de la zonas Una vista espectacular a la bahía El trato excelente
Séjour de 2 nuits en janvier 2023
Réponse de Raissa le 17 févr. 2023
Muchas gracias! para nosotros es mas que un gusto es una satisfaccion enorme poder atenderles con lo mejor de este pedacito de cielo. Bendiciones y saludso cordiales!

10/10 Excellent

Aliaksei

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and management. Yes and the view)
Séjour de 2 nuits en janvier 2023
Réponse de Raissa le 17 févr. 2023
Thank you very much, it is a pleasure and a privilege to be able to offer the best of ourselves to so many travelers, we hope to see you again and we wish you many good experiences and blessings

2/10 Horrible

James

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We did not stay and are cancelling our transaction. The name says Hotel and Restaurant but there is no restaurant. The road up to the hotel is only passable with a heavy duty vehicle.
Séjour de 1 nuit en juillet 2022
Réponse de Raysa le 23 juil. 2022
We are sorry that you feel this way, we value and respect your opinion, but we would like to clarify that you saw the restaurant, we explained that we close it one day a week (the app says so too) even so the kitchen staff was called especially for you . Also, as I told you that day, the state of the road was due to the recent hurricane (it has been repaired). In any case, it was a pleasure to serve you even briefly. Best regards!

8/10 Bien

vincent

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de Raysa le 23 juil. 2022
Muchas gracias! esperamos recibirles nuevamente. Saludos!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The staff was very nice
Séjour de 1 nuit en août 2021

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2021

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very private, awesome view, road not so friendly and up a high hill. Suggest an SUV or a Truck.
Séjour de 1 nuit en juin 2021

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Very good hotel. I love how Raiza waited for us until late around midnight. She was very helpful, kind with hotel directions and I loved our room amazing view and the hotel, the breakfast was so yummy. The only thing was it’s spring the pool needed to be more clean we found several flowers folding and bees but over all hotel was excellent, clean and with an gorgeous view to the ocean. We can wait to visit again. I highly recommend this hotel El Jardin.! Thank you Ivy U. Possekel
Séjour de 1 nuit en mars 2021

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing views, great food, clean rooms, and very helpful staff! Even though it is a little out of town, taking a taxi is very easy (their driver Alex is awesome) and worth it. Thank you El Jardin for such a great experience!
Séjour de 6 nuits en février 2020
Réponse de Raysa le 27 févr. 2020
Thank you so much for choose us and for being such great guests! we hope to receive you guys in the future. kind regards for everybody here!

10/10 Excellent

robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
another good stay here
Repeat visit. Well located, clean, with great view. Awesome breakfast.
Séjour de 2 nuits en juillet 2019
Réponse de David le 7 août 2019
Buen día Robert Como siempre un placer atenderle lo esperamos pronto éxitos

2/10 Horrible

Voyageur vérifié

Voyage en famille, Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Had many issues with Davide.. manager. He was not truthful about meal and bar costs... not one staff person showed or opened restaurant till after 7:30 am. Was told they would do our laundry for a fee and would be ready next morning. NOT ready by 8:30( when we were leaving) and told the dryer wasn’t working.. left with soaking wet clothes. Sat on bench on deck which collapsed under me...luckily not hurt. All said ...Davide should not be managing this hotel.
Séjour de 1 nuit en juillet 2019
Réponse de Raysa le 4 nov. 2019
Thank you for the feedback, it really help us to improve our service, we are very sorry that you have been through this, now we work with a external (in town) laundry service, we keep working updating the hotel, thanks for be our guest!

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Sehr dreckig. Hatten einen Skorpion und mehrere Insekten im Zimmer.
Séjour de 3 nuits en février 2019
Réponse de Raysa le 2 avr. 2019
Gracias por sus comentarios, nos encontramos en una zona de playas muy boscosas y llena de vida, el contacto con la fauna local es inevitable y mantenerlos a raya es todo un reto, sin embargo comprendemos que no todos los viajeros están acostumbrados a esto, por eso tomamos muy en serio las opiniones, gracias a estas podemos mejorar. Nos complace comentarle que después de un mes de pruebas la habitación está completamente sana, aunque lamento que haya tenido que irse tan temprano, espero que la cena gratis haya sido de su agrado. Saludos cordiales.

4/10 Médiocre

Richard, Costa Rica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
It was a long way from town. The service was great, however, the prices at the bar and restaurant were astronomical. We paid $8 for shots of well vodkas. Unbelieveable!!!
Séjour de 3 nuits en octobre 2018
Réponse de Raysa le 4 nov. 2019
Thank you so much for you comment, we are at just ten minutes away of town, and it is definitely a long way walking, a better walking option is going by the beach when the tide is low, it’s amazing! Our Bartender is new he should have served some flor de caña shut.

10/10 Excellent

Wilber, West palm beach, florida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel. Away of the crow of the beach. Pecefull
Séjour de 1 nuit en mai 2018
Réponse de Raysa le 4 nov. 2019
Thanks so much for your kind words

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2018

10/10 Excellent

jules

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2018
Réponse de Caroline le 11 avr. 2018
Merci!!

10/10 Excellent

Mark, Chicago

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
El Jardin Hotel & Restaurant - Best place ever
We visited El Jardin in February 2018, and it was a great vacation. The hotel staff was exceptional, and they went out of there way to make our stay fantastic. Everything on the menu is exceptional, and we nearly tried everything. It's about 10 minutes from San Juan Del Sur, and a $5.00 cab ride. We hope to be back soon, and definitely are returning to El Jardin.
Séjour de 5 nuits en février 2018
Réponse de Caroline le 20 mars 2018
Hi Mark, Thank you so much for the kind words. It was gresat to have you over for the week and you are welcome anytime. Have a wonderful day.

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We will definitely be back
Oh my...it was good. Above the noise and clatter of San Juan del Sur, it was a wonderful oasis. We really would not have had to leave. The service was wonderful and the restaurant is more than wonderful. AND the view was truly life-giving. Can you tell we loved it? It is a ways to anything else, but if you have a car, it is no problem. We understand that there were regular shuttles,so even if you didn’t have a car, you should be able to get around. We booked this as a two-day Sabbath during a business trip, and left revived, well-fed and ready to go back to life. We will definitely be back.
Séjour de 3 nuits en janvier 2018
Réponse de Caroline le 19 janv. 2018
Thank you Stephen. It was great to have you over. We always appreciate being around happy customers; Hope the rest of your trip went well and don't hesitate to come back next time you are in Nicaragua.We would be glad to welcome you again.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2017
Réponse de Caroline le 9 janv. 2018
Thank you. Glad you enjoyed your stay with us. Have a good day

10/10 Excellent

Ashley, Calgary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing hotel, beautiful views, spectatcular food
What a amazing experience it was to stay at El Jardin, the view is breathtaking, the food in the restraunt is delicious. Also the breakfast thats included is amazing..not just cereal and toast but ordered hot food (crepes, bacon, eggs). We were more then thrilled to stay here for the entire week. The dog pandora is such a beauty, smart and so kind. The owners are fabulous. so kind and caring. What a gem this hotel is! and far enough from town that its relaxing but only $5 taxi to centro of San juan del sur. Cant praise this hotel enough. Thanks agagin, see you agagin soon love from Canada.
Séjour de 7 nuits en octobre 2017
Réponse de Caroline le 21 nov. 2017
Thank you Ashley, it was wonderful to have you and kyle over.You were the best guests ever and you are welcome to come back whenever you want. Glad you enjoyed your stay. Have a wonderful day

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bien en general!
Bien en general!
Séjour de 2 nuits en septembre 2017

8/10 Bien

DG

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Great location and accomodations
The hotel was located in a more quiet location than the main town area. Accommodations were great for the price and included a plentiful breakfast, free daily shuttle to town, access to pool. Great view of the bay!
Séjour de 3 nuits en août 2017

8/10 Bien

Jim, Costa Rica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice quiet hotel with great view
We were charged $15 cab fare from downtown SJDS (one way) to the hotel. If you plan on going back and forth between the hotel and town, the expense may add up. Hotel offers a morning shuttle into town, but cab fare may still be something to take into consideration. Breakfast is included in price and helps offset the cost. The room had a great view and large private balcony. If you are looking for a safe and quiet hotel away from town, you will be happy here.
Séjour de 1 nuit en juin 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved our stay an El Jardin
We loved our stay here. The views were incredible and the staff/service were very good. The rooms were comfortable, clean and beautifully designed to suit the building architecture. The food in the restaurant was also very good. Breakfasts are fantastic. For dinner, I enjoyed many of the menu items which were all very good. I would recommend the pesto pasta...perfect amount of flavour and seasoning/herbs. The pool is also refreshing to dip into on the very very hot days. This place is a little paradise.

10/10 Excellent

Cindy, Santa Cruz, CA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relax in a hillside boutique hotel with bay view
I was looking for a comfortable hotel in or near San Juan del Sur, Nicaragua. I found exactly that with El Jardin Restaurant and Hotel. I was able to book an affordable package trip there for 10 nights with round trip fare from San Francisco, California. The staff was relaxed, warm, and helpful. The atmosphere was totally congenial. The full breakfasts that were included with the room reservation were good-sized and offered variety, from granola with yoghurt to crepes to eggs, with always fresh squeezed juice, fruits, and great Nicaraguan coffee. i could not have been happier with my experience. It was a perfect week's rest and relaxation. Swimming laps in the pool each day and lying in the tropical sun chased away the winter blues. Great little friendly hotel where you can chill and make friends. Totally recommend!

8/10 Bien

john , Everett, WA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This hotel was a little bit of a drive but I felt
The staff was Wondeful, I view worth a million, the food was good, little over priced but good. But it was well worth the drive. It was alittle bit of a drive, and on a dirt road, get there during the day to understand the dirt road drive. Taxis are available from town to the hotel. I would definitely stay there again.
What a beautiful day!
Réponse de Manon le 12 mars 2017
Thanks for your review John & for staying with us! Good luck on your research and maybe see you another time! Best Regards, Manon

10/10 Excellent

Curt, Toronto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely spot
A beautiful little hotel in the hills, overlooking the ocean. A nice swimming pool with lots of flowers and plants around, a great place to relax and enjoy the scenery. Staff were all friendly and helpful, and the food in the restaurant was the best I ate in Nicaragua.
Réponse de Manon le 12 mars 2017
Thanks for this nice review. Really glad you enjoyed it. Kind Regards

10/10 Excellent

Daniel, Oklahoma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great View of the Pacific
Got an early ck in. Upgraded to a room w/view and the pool. Served a nice breakfast every morning.
Réponse de Manon le 12 mars 2017
Thanks for choosing El Jardin and for your feedback! Kind Regards

8/10 Bien

Wenxue

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great ocean view.
No desk in room.
Réponse de General Manager le 12 janv. 2017
Thank you for your rating. happy you like it. It is true we do not have desk inside the rooms but you are welcome to use one of our restaurant table as a desk facing the ocean Best Regards, Manon

10/10 Excellent

Steffen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grandioser Ausblick, Preis/Leistung Top
Günstiger Quad zum ausleihen, ideal für eine Tagestour zu den Stränden oder auch Zip-Lining.
Réponse de General Manager le 12 janv. 2017
Glad you liked it thank you for your comment and visit! Best Regards, Manon

10/10 Excellent

Dorca, sarasota

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel con una vista maravillosa
Hotel con personal muy amistoso, limpio y una vista impresionante
Réponse de El Jardin le 6 nov. 2016
Gracias por su comentario su estancia el hotel fue agradable para nosotros tambien le esperamos nuevamente. Gracias

10/10 Excellent

SANDOR

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel limpio y cómodo
Recomendado .. muy buena estancia Buen desayuno
Réponse de General Manager le 12 janv. 2017
Mucha gracias por su comentario y por su visita! Atentamente Manon

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de General Manager le 12 janv. 2017
Glad you liked it thank you for your rating and visit! Best Regards, Manon

10/10 Excellent

Robert, San Francisco

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
awesome
awesome
Thank you Robert for your comment. We'll hopefully see you here another time! Best regards, Manon

10/10 Excellent

Kara, Vegas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect little getaway
We stayed at El Jardin for two nights. The room was spacious and had a great view of one of the many beaches in the area. The room did not have tv, and wifi does not work inside the rooms but does work right outside. The hotel has its own restauran/bar and breakfast is included in your stay. Bugs were not an issue, maybe the occasional gecko. If you're looking for a place to relax and enjoy some peace and quiet this is a perfect place to go. San Juan is just a 5 minute taxi ride away. I would definitely stay here again and recommended this place to others.
Hello Kara, I'm so glad you enjoyed your stay. We just changed our Wifi configuration so it would work in every room. Hope to see you again in the future! Kind regards, Manon