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Avis sur Hilton San Jose

4 out of 5
Hilton San Jose
300 Almaden Blvd, San Jose, CA

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 446 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 241 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 138 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 87 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 89 avis sur 1001." "

8,6/10

Propreté

8,2/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
propre rien à redire le ménage etait fait chaque jour
Séjour de 6 nuits en janvier 2020

10/10 Excellent

Hadrien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2019
Réponse de Gary Hageman le 23 janv. 2019
Thank you for your recent review on Hotels.com. We truly appreciate customer feedback. We certainly hope you had an enjoyable stay with us. Thank you for your business and we look forward to welcoming you back. Gary Hageman / General Manager / Hilton San Jose

10/10 Excellent

Chase

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay was great. Parking seemed very limited.
Séjour de 4 nuits en mai 2024
Réponse de RSM le 28 mai 2024
Thanks for your feedback!! We appreciate your business and excited that your stay was fantastic. We can't wait to see you again and be your home away from home.

2/10 Horrible

WILLIAM

Voyage d’affaires
Les points faibles : Équipements
poor service everwhere
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Diane

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Nice staff and the hotel is ok in the looks department. However the water damaged and semi crumbling walls in the room bathroom were a bit shocking. The bar closes at 10 on a Saturday, no room service, no restaurant at night, very limited dining choices in the area, limited access to the pool, no towels at the pool in the morning. No wifi unless you join their marketing program is LAME! Nice beds. Overall not worh the money.
Séjour de 1 nuit en mai 2024
Réponse de RSM le 22 mai 2024
Thanks for your feedback. We certainly appreciate it and take your comments seriously to ensure we enhance the guest experience.

10/10 Excellent

Vanitzia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was very clean and organized. :)
Séjour de 1 nuit en mai 2024
Réponse de RSM le 16 mai 2024
Thank you for your feedback. We appreciate your business.

8/10 Bien

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de RSM le 14 mai 2024
Thanks for your rating. We appreciate your business. Let us know if your travels bring you back to San Jose.

6/10 Satisfaisant

Vicky

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Overall stay was good. Didn't like that the bathrooms have no vent and get extremely hot. Have to pay $39 extra for parking, was charged and the machine to exit the parking structure still wanted to charge us $50 extra. Walked to front desk to show them we had already been charged the $39 amd they were able to open gate for us without having to pay the extra $50. Overall stay was good amd would stay again
Séjour de 1 nuit en mai 2024
Réponse de RSM le 12 mai 2024
Thank you for your feedback.

4/10 Médiocre

Mark

Les points forts : Équipements
I specifically got this hotel because of the jacuzzi and go out to it to find it cold. I’m competing in a jiujitsu tournament and was wanting to relax/recover for the match Sunday.
Séjour de 1 nuit en mai 2024
Réponse de RSM le 5 mai 2024
so sorry to hear that. We open the jacuzzi when weather conditions permitted and there is no heave rain. Thanks for your feedback.

10/10 Excellent

Jamie, Meridian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Na
Séjour de 2 nuits en mars 2024
Réponse de RSM le 18 avr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de RSM le 18 avr. 2024
Thank you for staying with us. we appreciate your feedback.

6/10 Satisfaisant

Aaliyah

Séjour de 1 nuit en avril 2024
Réponse de RSM le 3 mai 2024
Thank you for your response. Please let us know if we can be of any further assistance.

10/10 Excellent

Ashelaque

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient to the sap center
Séjour de 1 nuit en avril 2024
Réponse de RSM le 7 avr. 2024
Thank you for staying with us. We appreciate your feedback. Let us know when you are back to the area.

4/10 Médiocre

carlos

Séjour de 1 nuit en mars 2024
Réponse de RSM le 6 avr. 2024
Thank you for your response. Sorry that we only were not able to fulfill your expectations. Please Would like to hear more about it and use this an opportunity to improve if there is anything we can do to make it better. Thanks Regards.

8/10 Bien

Angela

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was nice they had a 24 hr little area to get snacks and drinks which was nice. Restaurant was super overpriced but the burger was delicious
Séjour de 1 nuit en mars 2024
Réponse de KVK le 1 avr. 2024
Hello Angela! Thank you so much for your feedback! We really appreciate it!

6/10 Satisfaisant

Aprameya

Staff service can improve. Good breakfast. Very good beds to sleep. Must clean up the staircase leading to the Parking. Smells urine. Location is good. Please don’t sell water bottles for $3 when the same bottle is available outside for $25 cents. Not fair business. Thanks.
Séjour de 3 nuits en mars 2024
Réponse de KVK le 27 mars 2024
Hello Aprameya. Thank you for sharing your feedback. We are sorry you didn't enjoy your stay with us. We will use your feedback to improve going forward. We hope to see you again soon.

8/10 Bien

Thomas

Voyage d’affaires
Les points forts : Équipements
The location in the conference center is the best feature. The staff were nice, hotel was clean, and the location was fantastic. Not a lot of restaurants in the immediate area.
Séjour de 5 nuits en mars 2024
Réponse de KVK le 27 mars 2024
Hello Thomas! Thank you so much for sharing your feedback with us. We really appreciate it!

10/10 Excellent

ERIKA, SAN ANTONIO

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It has direct access to the convention center, so it was ideal to stay there for the conference
Séjour de 4 nuits en février 2024
Réponse de KVK le 19 mars 2024
Hi Erika! Thanks so much for your feedback! We really appreciate it!

10/10 Excellent

pam

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
At what either would be the starting or the end of the riverwalk. Quiet as the real nose started a 1/2 block away. Bed was comfy We had a riverwalk view, which was very nice. Guvibg you the lights of the riverwalk while having a glass of wine on the balcony
Séjour de 3 nuits en mars 2024
Réponse de KVK le 17 mars 2024
Hello! Thanks for your review! We really appreciate it!

2/10 Horrible

qiongda

Séjour de 1 nuit en mars 2024
Réponse de KVK le 8 mars 2024
Hello, thank you for your feedback. We're very sorry you did not enjoy your stay with us. If possible, would you please add additional details as to what we could have done better during your stay? We use any and all feedback to improve our guest experience going forward. Thank you so much.

10/10 Excellent

Cuauhtemoc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean
Séjour de 1 nuit en mars 2024
Réponse de KVK le 5 mars 2024
Hello! Thanks for your review! We're so glad you enjoyed your stay with us!

10/10 Excellent

Jesus

Séjour de 1 nuit en mars 2024
Réponse de KVK le 23 mars 2024
Hi Jesus! Thank you so much for staying with us. We hope to see you again soon!

10/10 Excellent

Joyce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de KVK le 28 févr. 2024
Hello Joyce! Thanks for your feedback! We're glad you enjoyed your stay!

2/10 Horrible

Ahrya

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de KVK le 28 févr. 2024
Hello Ahrya. Thank you for your response. We're very sorry you didn't enjoy your stay with us. We appreciate your feedback and we will strive to do better going forward.

8/10 Bien

Dionna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel, but was disappointed that the King we booked wasn’t available - we ended up with a room with 2 queen beds
Séjour de 2 nuits en janvier 2024
Réponse de KVK le 28 févr. 2024
Hey Dionna! Thanks for your feedback! We're glad you enjoyed the hotel, and we're very sorry you didn't get the room type you wanted. We hope to see you again soon!

10/10 Excellent

Terresa

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay!
Séjour de 1 nuit en janvier 2024
Réponse de KVK le 28 févr. 2024
Hello Terresa! Thanks for your feedback! We really appreciate it!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
1/20 Stay
The hot water barely worked, kept changing from warm to COLD to too hot, and back to cold again. There was no happy medium.
Séjour de 1 nuit en janvier 2024
Réponse de KVK le 28 févr. 2024
Hello, and thank you for your response. We're sorry you had issues with your water temperature during your stay. We will have our maintenance team look into this issue.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de KVK le 28 févr. 2024
Hello John! Thanks for leaving your feedback! We really appreciate it!

8/10 Bien

Cyndi

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de KVK le 28 févr. 2024
Hi Cyndi! Thanks for your response! We appreciate your feedback!

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The room was good except for the bathroom The shower head was falling out of the wall and hit me in the head. 2 full towels for a room with two beds is also silly
Séjour de 2 nuits en janvier 2024
Réponse de KVK le 28 févr. 2024
Hello, and thank you for sharing your feedback. We're sorry you had these issues during your stay. Our maintenance team is looking into this issue.

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms were nice staff was friendly. The only problem we had was the fire alarm in our room starting to chirp after midnight had to switch rooms. Staff was quick with a new room assignment.
Séjour de 1 nuit en janvier 2024
Réponse de KVK le 28 févr. 2024
Hello Susan! Thanks for your feedback! We're sorry about the fire alarm during your stay, but we're happy we could resolve it quickly for you!

10/10 Excellent

Qifei

Séjour de 3 nuits en janvier 2024
Réponse de KVK le 28 févr. 2024
Hello! Thanks so much for leaving your feedback with us! We really appreciate it!

10/10 Excellent

Forrest

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de KVK le 28 févr. 2024
Hello Forrest! Thanks so much for leaving your feedback! We are glad you enjoyed your stay with us!

6/10 Satisfaisant

Tim

Séjour de 2 nuits en janvier 2024
Réponse de KVK le 28 févr. 2024
Hello Tim. Thank you for leaving your feedback. We're very sorry you did not enjoy your stay. We appreciate all of our guest feedback and we are continually looking for ways to improve our guest experience. We hope you consider staying with us in the future.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good value
I’ve stayed at this hotel before a few years ago. It’s a great location, clean, spacious, and the staff is always friendly.
Séjour de 1 nuit en janvier 2024
Réponse de KVK le 28 févr. 2024
Hello! Thanks for leaving a review! We're glad you enjoyed your stay with us!

2/10 Horrible

Eliot

Voyage en groupe
Séjour de 1 nuit en décembre 2023
Réponse de KVK le 28 févr. 2024
Hello Eliot. Thanks so much for leaving your feedback with us. We're very sorry you didn't enjoy your stay with us. We appreciate your feedback, and we are constantly looking for ways to improve our guest experience.

10/10 Excellent

Alessandra

Séjour de 2 nuits en octobre 2023
Réponse de rsm le 28 déc. 2023
Thank you for staying with us at the Hilton San Jose. We are glad you enjoy your visit we take your feedback seriously and share it with the team. Thanks for the great rating.

8/10 Bien

Martin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay no parking for guests
The hotel was very clean and comfortable what i dont like is the fact that they are charging me for water and parking i feel if you are a hotel you should provide parking for the guests
Séjour de 1 nuit en décembre 2023
Réponse de rsm le 28 déc. 2023
Thank you for staying with us at the Hilton San Jose. We are glad you enjoy your visit we take your feedback seriously and share it with the team.

10/10 Excellent

Suziemarie M

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Only thing was the bed sunk in a little and the toilet ran every 20 minutes
Séjour de 1 nuit en décembre 2023
Réponse de rsm le 28 déc. 2023
Thank you for staying with us at the Hilton San Jose. We are glad you enjoy your visit we take your feedback seriously and share it with the team.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de rsm le 19 déc. 2023
Thank you for the fantastic rating!! we appreciate your business and let us know when you are back to San Jose. We would love to be your home away from home.

10/10 Excellent

Roy

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de rsm le 19 déc. 2023
Thank you for the fantastic rating!! we appreciate your business and let us know when you are back to San Jose. We would love to be your home away from home.

10/10 Excellent

Abraham

Séjour de 1 nuit en décembre 2023
Réponse de rsm le 18 déc. 2023
Thank you for your great rating. We are glad you enjoyed your stay.

10/10 Excellent

Tina, Tacoma

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel is great!
Séjour de 2 nuits en décembre 2023
Réponse de rsm le 12 déc. 2023
Thank you so much for your ratings. We appreciated you stay with us. Please let us know if you have any questions or concerns and if you visit San Jose again, we would love to be your home away from home.

4/10 Médiocre

Vea

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de rsm le 18 déc. 2023
Thanks for your reply. Please let us know if there is anything we can do to improve we take feedback seriously and also share with the team.

10/10 Excellent

Ashley

Réponse de KVK le 28 févr. 2024
Hello Ashley! Thanks for your feedback! We're very happy to hear that you enjoyed your stay with us!

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
py
Room key pad did not work, needed to come down to front desk 3 separate times and never heard any apologies. also booked king size bed but gave me 2 small size bed. will not use Hilton going forward.
Séjour de 2 nuits en décembre 2023
Réponse de KVK le 7 déc. 2023
Hello. Thank you for your feedback. We're very sorry you had these issues during your stay. We would love to hear more about your stay, and would encourage you to reach out to us directly to try and make this better for you. Thanks.

8/10 Bien

Charlie

Les points forts : Propreté, personnel et service, confort de la chambre
Good, not great
My wife’s birthday. Normally, Hilton’s go all out for something like this…they did nothing and told me to work with the restaurant. By the way, I’m a Hilton Honors member too
Séjour de 2 nuits en décembre 2023
Réponse de KVK le 5 déc. 2023
Hello Charles. Thank you for leaving your feedback with us. I'm curious to know more information about your stay. Are you able to reach out to us directly so we can get more information about your stay? Thanks!

8/10 Bien

Evonnia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de RSM le 30 nov. 2023
Thank you for the great review. We are glad you enjoyed your stay.

4/10 Médiocre

Danielle, Pheonix

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de KVK le 3 déc. 2023
Hello Danielle. Thank you for your feedback. We're very sorry you were unhappy with your stay. We encourage you to reach out to us directly, and we'd love to know what we could've done better. We hope to see you again in the future.

10/10 Excellent

Luis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room is excellent, love staying, we’ll return.
Séjour de 1 nuit en novembre 2023
Réponse de KVK le 29 nov. 2023
Hello Luis! Thanks for sharing your feedback with us. We appreciate it!