Extérieur
Vérifier la disponibilité

Avis sur Extended Stay America Suites San Jose Downtown

2.5 out of 5
Extended Stay America Suites San Jose Downtown
1560 N 1st St, San Jose, CA

Avis

6,2
Note des voyageurs de 10 (Excellent), d’après 218 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 193 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 191 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 178 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 221 avis sur 1001." "

6,4/10

Propreté

6,8/10

Personnel et service

6,2/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Déçu par la prestation globale. Petit déjeuner proche de rien dans un petit coin totalement inconfortable. Je ne crois pas que ce soit une chaîne d hôtel adaptée sus voyages touristiques ou d affaire. L ambiance est bizarre ...
Séjour de 5 nuits en janvier 2019
Réponse de Hotel Management le 26 janv. 2019
Thank you for posting the review of your stay. We apologize for not meeting all your expectations and for the inconvenience you had due to it. Please be assured that we will share your feedback regarding our grab-and-go breakfast with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management

6/10 Satisfaisant

Amanda

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

4/10 Médiocre

YUN

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
the service is poor
Séjour de 3 nuits en mai 2024
Réponse de Hotel Management le 14 mai 2024
Dear YUN, Please accept our sincere apologies for any shortcomings you encountered regarding the service during your recent stay. Providing excellent service is a top priority for us, and we regret any inconvenience you experienced. Your feedback is essential, and we will address it with our team to ensure better experiences for our guests in the future. We hope to have the opportunity to welcome you back for a more positive experience.Sincerely,Hotel management

6/10 Satisfaisant

Eric

Séjour de 1 nuit en mars 2024

10/10 Excellent

leslie

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Located downtown SJ on outskirt. VTA light rail across the street. Close easy access to 3 freeways (880 101 87). Park across the street and only 3 blocks away. Dogs allowed, close to Reed Street off leash dog park. Close to airport. Friendly staff from managrment to nite time security. I am temporary "living" here and feel at home. They supply all the basic Necessities for your kitchen and living pots pans ect..Jonathan, nite security, very polite. As a sibgle female I feel safe here even coming ho.e late after work.
Séjour de 10 nuits en novembre 2023

2/10 Horrible

Naomi

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Lupe

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was dirty, carpet filthy and stained. Cockroaches in the room and bathroom. No trashcans available in the room. Bathroom was dirty, stained and didn’t work (water tank didn’t filled up). Leaking shower.
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 15 nov. 2023
Dear Lupe, Thank you for evaluating your stay with us. We extend our sincerest apologies if we did not meet your expectations regarding the cleanliness and comfort of your accommodation. Our team is committed to exceeding our guests' expectations, and we regret that we have not lived up to our promise in your instance. We acknowledge the significance of providing well-maintained and hygienic lodgings and will conduct a thorough review of our housekeeping procedures to ensure that each room is prepared immaculately for our valuable patrons. We want to express our gratitude for choosing us and your continued patronage.Sincerely,Hotel Management

2/10 Horrible

Antonio

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There was plenty of parking.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 8 oct. 2023
Dear Antonio, Thank you for sharing your feedback. We're pleased to hear that you found ample parking during your visit. Providing convenient and accessible parking options is important to us. We hope this added to the overall ease and comfort of your stay. Thank you for taking the time to share your positive observation. We look forward to welcoming you back in the future for another great experience. Safe travels!Sincerely,Hotel Management

4/10 Médiocre

Jairo

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Kris

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I did not anticipate the location of the hotel to be as "questionable" as it was. The general appearance is run down, hallway carpets were dirty. Room amenities were sparse and at times non existent (i.e. 2 small bars of soap).
Réponse de Hotel Management le 29 sept. 2023
Dear Kris, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. We have shared your comments appropriately and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management

4/10 Médiocre

Carl, DuPont

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
A lot of coming and going all day long. Arguing inside of rooms. Stained towels.
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Management le 22 sept. 2023
Dear Carl, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please feel free to connect to our front desk for further assistance. Everything we do aims at providing you with an excellent hotel experience. We want to regain your trust and hope you give us that chance.Sincerely,Hotel Management

2/10 Horrible

Felipe

Séjour de 2 nuits en septembre 2023

6/10 Satisfaisant

Esther

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Not again..
We had to wait 45 minutes after check in room because it was not ready. Instead of 2 queen beds we got 1 king and a sofa bed, which was no comfortable and not enough pillows. Went to get some breakfast at 8am no more coffee all we got was muffins because I asked if they had anything in back.
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 19 sept. 2023
Dear Esther, We're grateful for your feedback following your stay. Our team is genuinely sorry for the extended wait you experienced during check-in. Furthermore, please accept our sincere apologies for not meeting your expectations regarding the room you requested, and we regret your disappointment with our breakfast. We do honor these requests; however, there are times when we do not have the room unoccupied and available. We have shared your comments with our team for improvement. We are grateful for your patience and hope you will stay with us again soon.Sincerely,Hotel Management

6/10 Satisfaisant

Adane

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023

2/10 Horrible

Ly

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
smoking smell, dirty
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 13 sept. 2023
Dear Ly, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

10/10 Excellent

Jose

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Services was great
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 23 sept. 2023
Dear Jose, Thank you so much for the great feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional home away from home for our guests, so we are thrilled to hear how our team took such great care of you. Thank you for posting and sharing your experience. Come back soon - we appreciate your business!Sincerely,Hotel Management

4/10 Médiocre

Kelsey

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The parking lot and surrounding area was full of vagrants and suspicious individuals. There were cars overflowing with personal property parked on site and children riding their bikes straight out of the hotel. The rooms were mediocre at best. I checked in, decided I did not feel safe staying as a solo traveler once I saw my room, and immediately checked out. The front desk attendant was kind and apologetic, and did issue a refund, which I was not expecting. This property felt more like a local apartment complex than a hotel.
Séjour de 1 nuit en août 2023
Réponse de Hotel Management le 6 août 2023
Dear Kelsey, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity to show you the outstanding hospitality you deserve. Sincerely,Hotel Management

4/10 Médiocre

naomi

Voyage en famille, Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
When you pull in there’s homeless roaming the parking lot. They are drinking and clearly using drugs, the cops even showed up at one point and didn’t even kick them out. It smells like cigarettes and weed in the halls and there is no ice machine. The inside of the room was clean and if you don’t have to leave your room just stay inside. My fault for not checking the area but it’s ghetto to say the least
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 6 août 2023
Dear Naomi, We appreciate your positive feedback about the comforts of your room. As for the situation outside the hotel, we understand your concern and are actively working with local authorities and organizations to address this issue. Ensuring the safety and comfort of our guests is of utmost importance to us. We hope you had an otherwise satisfactory stay with us and look forward to welcoming you back soon for an even better experience. Sincerely,Hotel Management

2/10 Horrible

Victoria

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Horrible !
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 29 juil. 2023
Dear Victoria, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

10/10 Excellent

Victoria

Les points forts : Personnel et service
It was nice but a lot of people outside hanging out
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 4 sept. 2023
Dear Victoria, Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed your stay at our hotel. However, we regret to hear that the presence of people hanging out outside the hotel caused any inconvenience during your visit. Please know that we take all feedback seriously and will review our policies and procedures to ensure our guests have a comfortable and enjoyable stay. We value your patronage and hope you will give us another chance to provide you with the exceptional service and hospitality we are known for.Sincerely,Hotel Management

6/10 Satisfaisant

mohamed

Les points faibles : Personnel et service
Séjour de 2 nuits en juin 2023

2/10 Horrible

Sharon

Séjour de 1 nuit en juin 2023

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place to stay. Good restaurants in the area.
Séjour de 1 nuit en juin 2023

2/10 Horrible

Toribio

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This place is literally filthy, trash everywhere, the entire property smells. I have never seen a place like this. In other words “the worst place ever” They put me on the 3rd floor, 3 doors before the emergency exit, an emergency exit that was blocked by a trash mountain.
Séjour de 2 nuits en juin 2023
Réponse de Hotel Management le 27 juin 2023
Dear Toribio, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to San Jose.Sincerely,Hotel Management

4/10 Médiocre

Chad

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Run down
Very dirty and unkempt. There's really not a breakfast. Just coffee and some wrapped things like granola bars. It's a rough part of town and they have security gates, but one of them was just open the whole time I was there. It seems to attract ... interesting people.
Séjour de 1 nuit en mai 2023
Réponse de Hotel Management le 26 mai 2023
Dear Chad, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

2/10 Horrible

Sarah

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do not stay here
This place is a dive.
Séjour de 1 nuit en mai 2023
Réponse de Hotel Management le 20 mai 2023
Dear Sarah, Thank you for sharing your review and details about your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Your concerns are valuable and always taken seriously to improve our service. Please feel free to reach out to us for further assistance. We hope you stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en mars 2023

6/10 Satisfaisant

Jonathan

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The staff was friendly and nice but there was a burner in the room that didn't work,. It is very dated, and just overall a low 2 star hotel.
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 5 mars 2023
Dear Jonathan, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We will share these remarks with our associates as we continually strive to enhance our services. It was our pleasure hosting you, and we hope you will stay with us again whenever you visit the area.Sincerely,Hotel Management

2/10 Horrible

parwana

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
P.A
The location was terrible parking lot was full of homeless people, junk cars were on the parking. When I arrived police was busy to handcuff a man at the parking. There is no free breakfast it is a big lie only coffee with no milk. Roaches were freely walking around the kitchen cabinets. Stay away from this hotel it is not safe.
Séjour de 1 nuit en février 2023
Réponse de Hotel Management le 26 févr. 2023
Dear parwana, Thank you for being our guest and informing us about your stay. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2023

6/10 Satisfaisant

Anna

Les points forts : Personnel et service
Les points faibles : Propreté
Carpet in hallways was dirty and it smelt bad.
Séjour de 2 nuits en février 2023
Réponse de Hotel Management le 22 févr. 2023
Dear Anna, Thank you for your candid review. We apologize for your concerns about the carpet in the hallway; thank you for bringing this to our attention. We will share this with our housekeeping team. We are glad you enjoyed our hotel's other aspects. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

4/10 Médiocre

Anne Laure

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ok rooms
Good hotel. Nice people. Dirty rooms.
Séjour de 1 nuit en février 2023
Réponse de Hotel Management le 19 févr. 2023
Dear Anne Laure, Thank you for sharing your thoughts about your recent visit. We are glad to hear you enjoyed some aspects of our hotel. However, we apologize that the condition of our suites seriously inconvenienced you. Our goal is to provide every guest with excellent service and accommodation; therefore, we are sorry this was not your experience. Please know that we will share your feedback with our housekeeping team to ensure our guests receive the exceptional stay they deserve. Thank you again for being our guest, and we hope you will give us another chance to host you again so we can leave you with a more satisfying impression.Sincerely,Hotel Management

2/10 Horrible

Alegna

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We do not recommend.
Séjour de 1 nuit en février 2023
Réponse de Hotel Management le 15 févr. 2023
Dear Alegna, Thank you for reviewing your experience with us. We never want our guests to leave disappointed, and from your feedback, it is clear that we have let you down. We sincerely apologize for not living up to your expectations, and we hope you will give us another opportunity to regain your trust.Sincerely,Hotel Management

2/10 Horrible

Daymond

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Smh
Terrible stay I will not be back
Séjour de 1 nuit en février 2023
Réponse de Hotel Management le 13 févr. 2023
Dear Daymond, Thank you for taking the time to share your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely,Hotel Management

10/10 Excellent

Karla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We will come back to stay
The room was just like it was shown in the picture. It’s was clean and comfy. Has a studio kitchen, but anything you need for it you have to get from lobby. No ice machines on property, no vending machines. But what was the most important part of our stay was it was clean, and allowed my furbaby. No pups allowed, I will go somewhere else. We’d stay here again. Staff was really nice
Séjour de 1 nuit en janvier 2023
Réponse de Hotel Management le 29 janv. 2023
Dear Karla, On behalf of our entire team, thank you for posting such fantastic feedback about Extended Stay America. We are delighted that you thoroughly enjoyed your stay, most notably the clean, comfortable suites and the pet-friendly features of our hotel. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management

2/10 Horrible

Command International, Van Nuys

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel is full of homeless
Séjour de 1 nuit en janvier 2023
Réponse de Hotel Management le 24 janv. 2023
Dear Guest, Thank you for sharing your review of our hotel. We pride ourselves on delivering an exceptional stay and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely,Hotel Management

2/10 Horrible

Veronica

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I will not advise anyone not to stay here, just read this and you be your own advisor. It is not fun to wake up at 1 a.m. and find roaches all over the area in your room. This place was by far THE WORST HOTEL i have stayed. Right at the entrance i noticed a funny smell to it. Towels are handed out to you at the counter. And even some employees said the area isn't safe at one point THEIR OWN EMPLOYEE ADVISED A CUSTOMER TO GO DOWN THE STREET TO THE NEXT HOTEL. but the worst part is finding out the homeless ppl do break ins. And having the company of unwanted roaches all over the unit. Really bad quality of cabinets and towels were so old. So much that we ended up leaving to another hotel the same night and ask for a refund
Séjour de 1 nuit en décembre 2022
Réponse de Hotel Management le 27 déc. 2022
Veronica, Please accept our sincere apologies for the issues you experienced. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the problem as quickly as possible. Your comments have been shared with management for further review and improved coordination of our efforts. Please reach out to us at the hotel directly if you need any assistance. We want to regain your trust and hope to serve you again.Sincerely,Hotel Management

4/10 Médiocre

Kim

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a very run down property
Séjour de 1 nuit en décembre 2022
Réponse de Hotel Management le 11 déc. 2022
Dear Kim, Thank you for your feedback about your stay at our hotel. We apologize that our facility fell short of your standards. We have shared your comments with our team for future modernization plans for our hotel. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management

8/10 Bien

Tamara S

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Home away from home
Hotel is old and wear and tear shows in places. However, it was very clean and the staff was great. I’ll be staying there again in a week or so.
Séjour de 7 nuits en novembre 2022
Réponse de Hotel Management le 24 nov. 2022
Dear Tamara, thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

2/10 Horrible

David

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
missing hair dryer and cockroach in the room
Réponse de Hotel Management le 5 nov. 2022
Dear David, thank you for being our guest. It is sad to read about your experience. Although we follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, the room you occupied will get a deep cleaning as a precaution. Also, we regret that you were not aware of our complimentary toiletries available at the front desk for our guests who need them including the hairdryers. Your feedback reminds us to be more clear in sharing the details at check-in. Please give me the opportunity to serve you again on your next visit to the area. Sincerely,Hotel Management

8/10 Bien

Kathy

Séjour de 1 nuit en octobre 2022

2/10 Horrible

Fernando

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Check in was fast but we where very disappointed with the room, no sheets, no blankets, no pillow covers, trash left behind, no toiletries, we then got moved to another room that was complete but this hotel really needs to improve on the cleaning, it’s also outdated, I will definitely not stay again
Séjour de 2 nuits en octobre 2022
Réponse de Hotel Management le 6 oct. 2022
Dear Fernando, thank you for taking the time to share your review. We apologize for your room not being ready for occupancy and for any inconvenience caused by moving to a new one after your arrival. We have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our team must have overlooked this, and we will look into the situation further. Thank you for pointing out where we can make improvements; your feedback is well received. We hope this unfortunate incident will not prevent you from returning for another stay.Sincerely,Hotel Management

10/10 Excellent

Fredy

Séjour de 1 nuit en octobre 2022

6/10 Satisfaisant

Nanci

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2022

2/10 Horrible

Mianique

Séjour de 1 nuit en septembre 2022

2/10 Horrible

Ananth

Séjour de 3 nuits en septembre 2022

2/10 Horrible

Syed

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Very dirty poorly kept. Cigarette butts in elevator Entire facility was dirty, trash in parking lot. Stains on carpet When I opened the pull out couch it was filled with trash (left over food). Had to dust off the mattress before putting bedding on. Worst experience ever.
Séjour de 1 nuit en septembre 2022
Réponse de Hotel Management le 28 sept. 2022
Dear Syed, thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns as we want to create great experiences for all of our guests. Sincerely,Hotel Management

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worse Drug Hotel Ever
Worst Hotel I have stayed at. I remember a time when extended stays were top notch hotel's but over the past few year's they have reallt gone down hill. Do yourself a favor a go 2 blocks down the street to the Holiday Inn. This hotel is infested with drug addicts, from the people checking you in to the the people in the parking lot and staying there. The rooms are super dirty, the beds are very old and make nosie everytime you get in and out of them. The bathroom tub has stains all over and the water pressure sucks. Zero hot water. Maybe warm if your lucky. They leave old soap on the counter from that has already been used, zero extra toilet paper. I will Never stay at this hotel again. Do yourself a huge favor and spend the extra $30.00 at a different hotel
Séjour de 2 nuits en septembre 2022
Réponse de Hotel Management le 23 sept. 2022
Dear Guest, we appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. Please accept our sincerest apologies for the problems you experienced in your room. We are working with our housekeeping managers to prevent this from happening again. We look forward to having you stay with us again.Sincerely,Hotel Management

6/10 Satisfaisant

Gregory

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Not the greatest stay
Check is was a little strange as there were 4 policemen seemingly working a scene of some kind. The room was overall decent. However the bathroom sink hardly worked at all, I had to use the kitchen sink to brush my teeth and wash my hands etc. The security bolt didn't work as it appeared that the door had been kicked in at some point and the metal door frame was bent as a result. A couple of light bulbs missing. Front desk people we good.
Séjour de 3 nuits en septembre 2022
Réponse de Hotel Management le 21 sept. 2022
Dear Gregory, we appreciate your positive feedback for noticing our staff's effort to provide a clean and comfortable environment for our guests. Our maintenance department has also been made aware of the problems you faced during your stay with us. Thank you for being patient. It was a pleasure hosting your visit, and we hope you will be our guest whenever you return to the area.Sincerely,Hotel Management

6/10 Satisfaisant

Kevin

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2022