5 piscines extérieures, parasols de plage, chaises longues
Vérifier la disponibilité

Avis sur Villa La Valencia Beach Resort & Spa Los Cabos

4.5 out of 5
Villa La Valencia Beach Resort & Spa Los Cabos
Carretera Transpeninsular CSL-SJC, KM 18.5, San José del Cabo, BCS

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 126 avis sur 213." "
Note des voyageurs de 8 (Bien), d’après 35 avis sur 213." "
Note des voyageurs de 6 (Satisfaisant), d’après 22 avis sur 213." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 213." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 213." "

9,6/10

Propreté

8,8/10

Personnel et service

8,8/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Guillermo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en mai 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 21 mai 2024
Dear Guest,Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa.We are committed to offering outstanding service.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excellent

ERIC

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing
Séjour de 2 nuits en mai 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 14 mai 2024
Dear Eric,Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa.We are most delighted to learn that you had an amazing experience at the Resort and had the opportunity to enjoy the services we offered. We are committed to offering outstanding service.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excellent

Yveliane

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved this place, went for my mom’s birthday and she fell in love. The staff is amazing, food is great and the property is great. Will definitely come back
Séjour de 4 nuits en mai 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 14 mai 2024
Dear Yveliane,It is an honor to receive an amazing review from our valued guests and we would like to thank you. We are most delighted to learn that you had a wonderful experience at the Resort and had the opportunity to enjoy all the facilities and services we offered. Also, we have taken a note of your comment and will share it with the team. We thank you on behalf of our team.Best regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excellent

Ivan

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mai 2024
Réponse de Alejandro Santander-GeneralManager-VillalaValencia le 21 mai 2024
Dear Ivan,Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa.We are most delighted to learn that you had an amazing experience at the Resort and had the opportunity to enjoy the services we offered. We are committed to offering outstanding service.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excellent

Ernesto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Javier pool Captain was great always care about our experience given Us the best service. Also Raul pool server super professional.
Séjour de 7 nuits en avril 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 14 mai 2024
Dear Ernesto,Thank you for expressing your great satisfaction at the Villa la Valencia Beach Resort & Spa and for sharing the details of your stay with us.I am happy to read that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Javier and Raul.Kind Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excellent

Jagdeep

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front staff need to communicate clearly about the options the visitors have. They lack with the communication and it make big differences.
Séjour de 3 nuits en avril 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 3 mai 2024
Dear Jagdeep,Thank you for sharing your experience through this means. Your comments are truly valuable for us, I sincerely apologize for the situation that you faced which made us fall short in meeting your expectations.We have taken note of the issues you outlined and will be working with our team to improve upon these areas. We are grateful for your feedback and patience, and we hope to have an opportunity to provide you with a seamless hotel experience in the future.Sincerely,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excellent

Danielle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was beautiful and in a great location.
Séjour de 3 nuits en avril 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 30 avr. 2024
Dear Danielle,Thank you for taking the time to share your review of your recent stay with us. We cannot wait to welcome you back!Warm regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

6/10 Satisfaisant

Aidan

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service
The staff are very slow at the restaurants and quite a few were rather unwelcoming. The resort is beautiful, and from looking at all the images (and the price tag) we expected 5-star service. We were disappointed with the service.
Séjour de 4 nuits en avril 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 3 mai 2024
Dear Aidan, Thank you for taking the time to share your review on Expedia. We offer you our apologies for not reaching your expectations, It is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Best Regards,Alejandro SantanderGeneral MangerVilla la Valencia Beach Resort & Spa

10/10 Excellent

CRISTINA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very perfect resort , five star and affordable this is the place to stay in Cabo, will definitely be coming back. Just note they will try to sell you a membership, just say NO.
Séjour de 3 nuits en avril 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 30 avr. 2024
Dear Cristina,Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa.We are most delighted to learn that you had an amazing experience at the Resort and had the opportunity to enjoy the services we offered. We are committed to offering outstanding service.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

6/10 Satisfaisant

Elizabeth, covina

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Resort was convenient with a toddler as it was smaller and easy to get around (basically everything was in a circle around the pool areas). All the fees is what get you - they charged service fees AND "environmental fees" for EVERY meal and service and on top of that about $180 at the end for hotel fees. They even wanted to charge us for an extra Tide laundry pod eek. Resort is incredible clean which I loved, toilets were even heated, but the fees and the way they try to rip off the visitors really turned me off.
Séjour de 5 nuits en avril 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 27 avr. 2024
Dear Elizabeth, Thank you for taking the time to share your comments on Expedia. We offer you our apologies for not reaching your expectations, It is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excellent

EDUARDO

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Alejandro Santander-GeneralManager-VillalaValencia le 14 mai 2024
Dear Eduardo,Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa.We are committed to offering outstanding service.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excellent

Sophea

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the variety of pool option. Lazy river and infinity pool overlooking the beach
Séjour de 2 nuits en avril 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 24 avr. 2024
Dear Sophea,Thank you for taking the time to share your review of your recent stay with us. We cannot wait to welcome you back!Warm regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

2/10 Horrible

Diana

Séjour de 3 nuits en février 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 30 avr. 2024
Dear Diana, Thank you for taking the time to share your review on Expedia. We offer you our apologies for not reaching your expectations, It is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Best Regards,Alejandro SantanderGeneral MangerVilla la Valencia Beach Resort & Spa

8/10 Bien

Leslie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great new resort Very nice staff Food ok Breakfast buffet was the best Overall a great place
Séjour de 4 nuits en avril 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 11 avr. 2024
Dear Leslie,It is a pleasure to receive an amazing review from our valued guests and we would like to thank you.On behalf of all the staff at Villa la Valencia Beach Resort & Spa. We're happy to hear about your wonderful experience and we were able to provide a fantastic stay for you.We will be very happy to welcome you back.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excellent

Lonnie

Voyage en famille avec de jeunes enfants, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is my 3rd stay at Villa La Valencia. This is best resort i have stay in Cabo San Lucas! The food and amenities are AMAZING. Staff is extremely courteous and the property is immaculate. I will ne back again this year!
Séjour de 5 nuits en mars 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 29 mars 2024
Dear Lonnie,Thank you for sharing such kind words and for your loyally staying with us for the 3rd time. We deeply appreciate and highly value loyal guests like you. I am beyond thrilled to know you thoroughly enjoyed this year’s stay and that your interactions with our team were so pleasant.It is truly our pleasure to ensure your time with us is nothing short of spectacular and we absolutely look forward to welcoming you back warmly for next year’s at the Villa la Valencia Beach Resort & Spa getaway.Kindest regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

6/10 Satisfaisant

Michael Allen

Séjour de 8 nuits en mars 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 13 avr. 2024
Dear Michael Allen, Thank you for taking the time to share your comments on Expedia. We offer you our apologies for not reaching your expectations, It is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

2/10 Horrible

Nedzad

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Our stay at the resort began promisingly with a beautiful view and notable amenities like a well-equipped gym and a dedicated lobby bar staff. However, the positive aspects were overshadowed by numerous issues. The check-in process was poorly managed, with rooms unavailable until dinner, forcing us to use the lobby bathrooms to change for pool and beach access. We were surprised by unexpected charges, contrary to the all-inclusive promise, a concern echoed by other guests. Dining experiences were underwhelming, especially at the buffet and the steak restaurant, which failed to impress. A major inconvenience was the scarcity of pool and beach chairs, with the advice to secure them before 7 AM being impractical for a relaxing vacation. The resort's early closure by 9 PM limited evening activities, and management's response to our concerns was both unhelpful and costly. The room service, particularly the restocking of water and towels, was inadequate, leading us to buy water externally and reuse towels. After over a decade of enjoyable vacations in Mexico, this experience was a disappointing first, characterized by an overpriced stay, average food, and a lack of basic amenities like towels and chairs. The hardworking staff at certain facilities, like the lobby bar, provided some relief, but overall, the resort failed to meet our expectations for a relaxing and accommodating vacation.
Réponse de AlejandroSantander-General Manager-VillalaValencia le 23 mars 2024
Dear Nedzad,Thank you for sharing your experience through this means. Your comments are truly valuable for us, I sincerely apologize for the situation that you faced which made us fall short in meeting your expectations.We have taken note of the issues you outlined and will be working with our team to improve upon these areas. We are grateful for your feedback and patience, and we hope to have an opportunity to provide you with a seamless hotel experience in the future.Sincerely,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excellent

Elizabeth

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property. Food was amazing, staff was very attentive. Great stay!
Séjour de 3 nuits en mars 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 13 mars 2024
Dear Elizabeth,It is an honor to receive an amazing review from our valued guests and we would like to thank you.We are most delighted to learn that you had a wonderful experience at the Resort and had the opportunity to enjoy all the facilities and services we offered. Also, we have taken a note of your comment and will share it with the team. We thank you on behalf of our team.Best regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excellent

Shahrad

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful propert with great staff. Eduardo by the pool is a gem.
Séjour de 3 nuits en mars 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 12 mars 2024
Dear Shahrad, Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the overall atmosphere. We cannot wait to welcome you back! Warm regards, Alejandro Santander General ManagerVilla la Valencia Beach Resort & Spa

10/10 Excellent

Ramon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent property in great condition. Friendly staff and absolutely beautiful.
Séjour de 4 nuits en février 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 2 mars 2024
Dear Ramon, On behalf of the management and staff, allow me to thank you for sharing your fabulous comments. We are thrilled that you loved Villa la Valencia Beach Resort & Spa and had such a fantastic experience. We are delighted that you loved it just as much as we did!Thank you once more for writing about your extraordinary experience, and we will be waiting for you to join us soon again and make yourself at home soon.Sincerely,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excellent

Escotia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very beautiful views, super clean
Séjour de 5 nuits en février 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 19 févr. 2024
Dear Escotia,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excellent

Elizabeth

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved! Our room was perfect. Breakfast is the meal we had most and it had everything. We had dinner on site on day and the food was delicious. Everyone was friendly and helpful. Can’t wait to stay again
Séjour de 3 nuits en février 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 19 févr. 2024
Dear Elizabeth,On behalf of the management and staff, allow me to thank you for sharing your fabulous comments. We are thrilled that you loved Villa la Valencia Beach Resort & Spa and had such a fantastic experience. We are delighted that you loved it just as much as we did!Thank you once more for writing about your extraordinary experience, and we will be waiting for you to join us soon again and make yourself at home soon.Sincerely,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
1) This was one of the most beautiful and cleanest resort experiences. The bathrooms were remarkably clean and regularly wiped down, even the public ones near the pool. 2) This resort has some inefficiencies. It took us 20-minutes to complete the check-in process. When we thought we cleared the check-in hurdle we were asked for $130 in a resort fee claimed to be referenced in the original Expedia reservation - I was unable to verify the claim. There are two restaurants that require dinner reservations, or a third buffet option. Reservations need to be made at least 24 hours in advance and even then you may be eating really early (5pm) or late (9pm). Every place we sat for meals or at the pool had a tab that would need to be closed - a long ribbon receipt in triplicate and stapled together which we would need to sign before moving. Guests are walking with an identifiable wireless wristband that opens our doors, but that technology does not help any aspect of the stay except opening your room door. Check-out started promptly with a printed off closing statement. We were asked to insert a credit card to complete a charge of $1,801.86 (pesos) for expenses incurred during our stay. When I questioned him, it became obvious he was trying to keep charges on my statement until I caught them. I called him on his dishonesty and misleading me. I felt angry at being treated this poorly. His response made it clear he was trying to trick me by rushing me through the checkout payment.
Séjour de 5 nuits en février 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 17 févr. 2024
Dear Michael,Thank you for taking the time to write a review for us as this allows us to improve our service levels.We are sorry to hear your stay did not live up to the expectations. We have taken your comments very seriously and you can be assured that we will take them in consideration.We appreciate your letting us know.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excellent

Timothy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall great new property. Hotel opened 2 years ago. In great shape. All the staff super happy and friendly. Food was decent and some of the best we have had in Mexico.
Séjour de 1 nuit en février 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 16 févr. 2024
Dear Timothy,On behalf of the management and staff, allow me to thank you for sharing your fabulous comments.We are thrilled that you loved Villa la Valencia and had such a fantastic experience. We are delighted that you loved it just as much as we did!Thank you once more for writing about your extraordinary experience, and we will be waiting for you to join us soon again and make yourself at home soon.Kind regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excellent

Patricia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay, beautiful clean property!
Séjour de 3 nuits en février 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 16 févr. 2024
Dear Patricia,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

8/10 Bien

Mayra Georgina

Séjour de 3 nuits en février 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 22 mars 2024
Dear Mayra Georgina,Thank you for taking the time to share your review of your recent stay with us. We cannot wait to welcome you back!Warm regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

6/10 Satisfaisant

Pierre

Voyage en famille, Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Newer property but staff it is understaffed
Séjour de 4 nuits en février 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 13 févr. 2024
Dear Pierre,Thank you for taking the time to share your experience at the Villa la Valencia Beach Resort & Spa. Please note that I have reviewed the point you have brought to our attention with my team and have taken necessary steps to ensure this issue is addressed. Alejandro Santander General Manager Villa la Valencia Beach Resort & Spa

4/10 Médiocre

Bita

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Nice hotel, bad service. Room 3310 is a terrible location, very noisy.
Séjour de 4 nuits en février 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 13 févr. 2024
Dear Bita, Thank you for taking the time to share your comments on Expedia. We offer you our apologies for not reaching your expectations, It is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Best Regards, Alejandro Santander General Manager Villa la Valencia Beach Resort & Spa

10/10 Excellent

dennis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They shouldn’t have put tub in its location. Toilet area very small.
Séjour de 5 nuits en janvier 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 8 févr. 2024
Dear Dennis,Thank you so much for taking the time to write such a detailed review! I have studied your feedback very carefully and shared with the team the areas for improvements.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest.Kind Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

8/10 Bien

VAN

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 6 févr. 2024
Dear Van, thank you for staying at Villa la Valencia Beach Resort & Spa. I hope that the warm memories of this visit encourage you to return to this paradise at your earliest convenience. Best regards, Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excellent

Deepka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful property, nice ambience, friendly staff, next to beach.
Séjour de 1 nuit en janvier 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 1 févr. 2024
Dear Deepka,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

2/10 Horrible

Amy

Séjour de 2 nuits en janvier 2024
Réponse de Alejandro Santander-GeneralManager-VillalaValencia le 27 janv. 2024
Dear Amy, Thank you for taking the time to share your comments on Expedia. We offer you our apologies for not reaching your expectations, It is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Best Regards,

8/10 Bien

Breana

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alejandro by the pool gave the best service, loved him!
Séjour de 3 nuits en janvier 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 23 janv. 2024
Dear Breana,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excellent

Guillaume

Séjour de 1 nuit en janvier 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 16 janv. 2024
Dear Guillaume,Thank you for taking the time to share your review of your recent stay with us.We cannot wait to welcome you back!Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

4/10 Médiocre

frederic IV

Voyage en famille
Les points faibles : Personnel et service et équipements
Very deceptive with the “All Inclusive” — ended up having to pay $5,000 in additional charges. Don’t stay here.
Séjour de 5 nuits en janvier 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 13 janv. 2024
Dear Frederic IV,Thank you for taking the time to share your experience at the Villa la Valencia Beach Resort & Spa. I am very disappointed to learn of the frustrations you had regarding your stay, as this certainly isn't reflective of the high standards, we hold ourselves to.Please note that I have reviewed the point you have brought to our attention with my team and have taken necessary steps to ensure this issue is addressed. I apologize again for these shortcomings and hope that we have the chance to welcome you back soon and provide you with an experience that reflect the standards we are known for.Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 Excellent

JAMES

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de AlejandroSantander-General Manager-VillalaValencia le 9 janv. 2024
Dear James, thank you for staying at Villa la Valencia Beach Resort & Spa. I hope that the warm memories of this visit encourage you to return to this paradise at your earliest convenience. Best regards,

8/10 Bien

Devin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very family friendly. If you want to go to the infinity pool just be sure to reserve a spot by 7am even though they say its not allowed otherwise you wont get spot. ***** be aware that even though this booking says all inclusive it isnt and expedia will provide no support for once you arive. The cost for all inclusive is $1200usd per person and very much worth it. I wouldnt book through this method again due to the confusion.
Réponse de AlejandroSantander-General Manager-VillalaValencia le 9 janv. 2024
Dear Devin, thank you for sharing your experience at Villa la Valencia Beach Resort & Spa Los Cabos with future travelers. We are committed to offering outstanding service. Please note that I have reviewed the point you have brought to our attention with my team and have taken necessary steps to ensure this issue are addressed. Best Regards,

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay a second time
This was our second time staying at Villa La Valencia, and it was a terrific time once again. We enjoyed the pools and amenities. Food was great. Special thanks to Fernanda and Kelly from Kids Club (our daughter didn't want to leave), Alessandro from Pool bar, and Sotero from the Palmita market for being just the most friendly, helpful and terrific.
Séjour de 6 nuits en décembre 2023
Réponse de AlejandroSantander-General Manager-VillalaValencia le 9 janv. 2024
Dear Guest, thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere. We cannot wait to welcome you back! Warm regards,

10/10 Excellent

Marco

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de AlejandroSantander-General Manager-VillalaValencia le 26 déc. 2023
Dear Marco, Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa. We are committed to offering outstanding service. Kind Regards,

10/10 Excellent

Balazs

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great getaway
Very clean new resort great rooms gym and amazing breakfast.
Séjour de 3 nuits en décembre 2023
Réponse de AlejandroSantander-General Manager-VillalaValencia le 19 déc. 2023
Dear Balazs, Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed the overall atmosphere. We cannot wait to welcome you back! Warm regards,

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was genuinely nice and helpful with any questions or requests we had. Everyone always greated with a smile. We loved everything about this property!
Séjour de 7 nuits en décembre 2023
Réponse de AlejandroSantander-General Manager-VillalaValencia le 18 déc. 2023
Dear Daniel, Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa. We are committed to offering outstanding service. Kind Regards,

2/10 Horrible

Gregory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I booked the all inclusive package, yet to get there and be told that they don’t see my booking. After digging around for awhile they found my booking, they then proceeded to tell me they don’t see the all inclusive package on my booking. We argued and I showed them my booking on Expedia and they still didn’t honor what I paid for.
Séjour de 3 nuits en décembre 2023
Réponse de AlejandroSantander-General Manager-VillalaValencia le 12 déc. 2023
Dear Gregory, Thank you for taking the time to share your experience on Expedia. We offer you our apologies for not reaching your expectations, it is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests.Please note that I have reviewed all the points you have brought to our attention with my team and have taken necessary steps to ensure these issues are addressed. I apologize again for these shortcomings and hope that we have the chance to welcome you back soon and provide you with an experience that reflect the standards we are known for.Best Regards,

10/10 Excellent

Joan M

Séjour de 7 nuits en novembre 2023
Réponse de AlejandroSantander-General Manager-VillalaValencia le 9 déc. 2023
Dear Guest, Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa. We are committed to offering outstanding service. Kind Regards,

10/10 Excellent

Sean

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en novembre 2023
Réponse de AlejandroSantander-General Manager-VillalaValencia le 18 déc. 2023
Dear Sean,Thank you for taking the time to share your review of your recent stay with us.Warm regards,

8/10 Bien

Annie, Porter Ranch

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is still fairly new so it’s nice and clean, we loved the lazy river but 2 things, not enough lounge chairs by the pool and all the restaurants food was mediocre minus the Italian one the food there was great.
Séjour de 3 nuits en novembre 2023
Réponse de Alejandro Santander-GeneralManager-VillalaValencia le 29 nov. 2023
Dear Annie,Thank you for taking the time to write a review for us as this allows us to improve our service levels.We have taken your comments very seriously and you can be assured that we will take them in consideration.Best regards,

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My family and I had a great time. We enjoyed the pool and the night time dinning. I believe we'll go back someday for another restful vacation.
Séjour de 7 nuits en novembre 2023
Réponse de Alejandro Santander-GeneralManager-VillalaValencia le 25 nov. 2023
Dear John,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful hotel with wonderful service
Séjour de 4 nuits en octobre 2023
Réponse de Alejandro Santander-GeneralManager-VillalaValencia le 30 oct. 2023
Dear Guest, Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa and for sharing the details of your stay with us. We are committed to offering outstanding service. Kind Regards,

10/10 Excellent

Jazmin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will come back again! Amazing pool area with stunning beach view!
Séjour de 2 nuits en octobre 2023
Réponse de Alejandro Santander-GeneralManager-VillalaValencia le 16 oct. 2023
Dear Jazmin, Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Villa la Valencia Beach Resort & Spa. Your feedback is truly valued. I hope that the warm memories of this visit encourage you and your good friends to return to this paradise at your earliest convenience. Kindest regards,

10/10 Excellent

ana

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing food at every restaurant, staff is very friendly . The hotel is very nice and clean. Not allowed to swim at the beach at this location . No poolside bar available. So you have to get a poolside waiter. Lazy river and pools are good temperature. And it’s expensive to get to town with the taxis .
Séjour de 5 nuits en octobre 2023
Réponse de Alejandro Santander-GeneralManager-VillalaValencia le 11 oct. 2023
Dear Ana,Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa and for sharing the details of your stay with us. We are committed to offering outstanding service.Kind Regards,

10/10 Excellent

meaghan

Séjour de 7 nuits en octobre 2023
Réponse de Alejandro Santander-GeneralManager-VillalaValencia le 30 oct. 2023
Dear Meaghan, Thank you for staying at Villa la Valencia Beach Resort & Spa. I hope that the warm memories of this visit encourage you to return to this paradise at your earliest convenience. Best regards,