Avis sur One&Only Palmilla, Los Cabos
One&Only Palmilla, Los Cabos
Km 7.5 Carretera Transpeninsular, San José del Cabo, BCS
Avis
9,8
Exceptionnel
10/10
Propreté
9,8/10
Personnel et service
9,6/10
Équipements
10/10
Infrastructures et conditions de l’hébergement
9,6/10
Écoresponsabilité
Avis
Voyage en famille
18 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en août 2021
Réponse de Alexandre Mathais Hotel Manager le 21 sept. 2021
Dear Guest,
We thank you for your score!
Alexandre Mathais
Hotel Manager
10/10 Excellent
Isabelle, Montréal, Québec
10 août 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un séjour mémorable, un hotel d'exception!
Isabelle
10/10 Excellent
Jeff
Voyage en couple
19 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Jeff
Séjour de 5 nuits en mai 2024
6/10 Satisfaisant
khanh phuong
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
khanh phuong
Séjour de 4 nuits en avril 2024
Réponse de Sergio Pereira, General Manager le 18 mai 2024
Dear khanh phuong, Thank you for sharing your feedback. We are truly sorry to hear that you did not feel any benefit from your stay with us. Your satisfaction is our top priority, and it is concerning to learn that we did not meet your expectations.We would appreciate the opportunity to understand more about your experience and how we can improve. Please feel free to contact us directly to discuss your feedback in detail.We hope to have the chance to welcome you back and provide a much-improved experience.Sincerely,Sergio Pereira, General Manager
10/10 Excellent
Jessica
Voyage en famille avec de jeunes enfants
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 4 nuits en mai 2024
Réponse de Sergio Pereira, General Manager le 15 mai 2024
Dear Ms. Jessica, Your comments about our resort are highly appreciated. We're thrilled to hear that you loved the resort, our team, and your overall experience. It was our pleasure to host you, and we look forward to welcoming you back for another beautiful and exclusive stay.with warm regards, Sergio Pereira, General Manager
10/10 Excellent
Ahmet
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ahmet
Séjour de 1 nuit en mai 2024
Réponse de Sergio Pereira, General Manager le 9 mai 2024
Dear Mr. Ahmet, Thank you for sharing your wonderful experience with us! We're delighted to hear that you had a memorable stay at our hotel and that Yair provided you with exceptional service from the moment of your arrival.It's fantastic to hear that Yair contributed to making your stay enjoyable. We'll be sure to pass along your kind words to Yair and the rest of our team.We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon for another delightful stay.Warm regards,Sergio Pereira, General Manager
10/10 Excellent
Stephen Wayne
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephen Wayne
Séjour de 7 nuits en avril 2024
Réponse de Sergio Pereira, General Manager le 7 mai 2024
Dear Mr. Wayne, Thank you for taking a moment to share your thoughts about your recent stay. We sincerely apologize for the noise disturbance you experienced from the room above.We truly look forward to welcoming you back to the resort soon! with warmest regards, Sergio Pereira, General Manager
10/10 Excellent
Isaac, mexico
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Isaac
Séjour de 2 nuits en avril 2024
Réponse de Sergio Pereira, General Manager le 2 mai 2024
Estimado Isaac, Le agradecemos por habernos elegido para hospedarse en su reciente visita a Los Cabos. Es un gusto saber que el servicio y los alimentos cumplieron con sus altas expectativas. Esperamos tener el placer de recibirle de vuelta muy pronto. cordialmente, Sergio Pereira, Gerente General
8/10 Bien
Macy
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Macy
Séjour de 4 nuits en avril 2024
Réponse de Sergio Pereira, General Manager le 2 mai 2024
Estimada Macy, ¡Nos complace enormemente saber que disfrutó de su experiencia con nosotros! Muchas gracias por elegir nuestro resort para su visita a Los Cabos.Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.cordialmente, Sergio Pereira, Gerente General
10/10 Excellent
Khara
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Khara
Séjour de 5 nuits en mars 2024
Réponse de Sergio Pereira, General Manager le 23 avr. 2024
Dear Khara, Thank you for rating our property. It was a great pleasure having you staying with us recently. We look forward to welcoming you back home in a near future!with kindest regards, Sergio Pereira, General Manager
10/10 Excellent
Joanne
18 avr. 2024
Joanne
Séjour de 4 nuits en avril 2024
Réponse de Sergio Pereira, General Manager le 9 mai 2024
Dear Joanne, Thank you for staying at One&Only Palmilla. We are glad to receive your review and see that you had a perfect experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!with warm regards, Sergio Pereira, General Manager
10/10 Excellent
Jean
Voyage en famille
17 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jean
Séjour de 4 nuits en avril 2024
Réponse de Sergio Pereira, General Manager le 23 avr. 2024
Dear Jean, Thank you for your recent stay at One&Only Palmilla. We're thrilled to hear that our team provided you with the most attentive service you've ever experienced. Delivering exceptional service is at the heart of what we do, and it's wonderful to know that our efforts made a difference during your stay. We appreciate your kind words and hope to have the pleasure of welcoming you back soon for another memorable experience!with warm regards, Sergio Pereira, General Manager
10/10 Excellent
Pratik
Voyage en famille avec de jeunes enfants
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pratik
Séjour de 4 nuits en mars 2024
Réponse de Sergio Pereira, General Manager le 23 avr. 2024
Dear Pratik, We thank you very much for choosing our resort for your family getaway. We sincerely appreciate your feedback and are delighted to know that you have enjoyed your experience. with warm regards, Sergio Pereira, General Manager
2/10 Horrible
Narek
6 avr. 2024
Narek
Séjour de 4 nuits en mars 2024
Réponse de Sergio Pereira, General Manager le 3 mai 2024
Dear Narek, We thank you for staying with us, and we were disheartened to hear about your dissatisfaction with our service. Your feedback is of utmost importance to us, and we are eager to gain a comprehensive understanding of the challenges you faced. If you would be willing, we kindly request that you share further details about your experience so that we can swiftly and effectively address any issues. Please rest assured that your concerns will be treated with the utmost seriousness, and we are dedicated to finding a resolution that meets your expectations. Thank you for bringing this matter to our attention.With warm regards,Sergio Pereira, General Manager
10/10 Excellent
THIAGO
Voyage en famille
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
THIAGO
Séjour de 3 nuits en mars 2024
Réponse de Sergio Pereira, General Manager le 4 avr. 2024
Dear Thiago, We sincerely thank you for choosing our resort for your recent visit and for rating us after your journey. We hope to welcoming you back home in a near future. kind regards, Sergio Pereira, General Manager
10/10 Excellent
Sasha
Voyage en groupe
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sasha
Séjour de 5 nuits en mars 2024
Réponse de Sergio Pereira, General Manager le 2 avr. 2024
Dear Sasha, We're absolutely delighted to hear that you loved every minute of your stay with us! We hope to have the pleasure of hosting you again soon for another fantastic experience.sincerely, Sergio Pereira, General Manager
10/10 Excellent
Peter
28 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peter
Séjour de 10 nuits en mars 2024
Réponse de Sergio Pereira, General Manager le 1 avr. 2024
Dear Peter, Thank you for your comments. We're thrilled to hear that you found both our property and service spectacular. We look forward to welcoming you back for another exceptional visit in the near future!with warm regards, Sergio Pereira, General Manager
10/10 Excellent
Jon
Voyage en couple
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jon
Séjour de 3 nuits en mars 2024
Réponse de Sergio Pereira, General Manager le 13 mars 2024
Dear Jon, Thank you for sharing your thoughts about your recent stay at One&Only Palmilla. We appreciate your compliments on our beautiful grounds, lush surroundings, and the exceptional service provided by our staff.We thank you for providing us with your sentiment about the value of your stay. Your comments are well received, and we will take them into consideration as we continuously evaluate and enhance our offerings.We hope you had an overall enjoyable stay, and we would be honored to welcome you back in the future.With best regards, Sergio PereiraGeneral Manager
10/10 Excellent
Jane
Voyage en couple
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jane
Séjour de 5 nuits en février 2024
Réponse de Sergio Pereira, General Manager le 13 mars 2024
Dear Jane, Thank you for sharing your comments about our property. We are delighted to hear that you were able to unwind while you visited One&Only Palmilla. We hope to have the pleasure of hosting you again in a near future. with warmest regards, Sergio Pereira, General Manager
10/10 Excellent
lynne
Voyage en couple
7 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
lynne
Séjour de 4 nuits en février 2024
Réponse de Sergio Pereira, General Manager le 13 mars 2024
Dear Lynne, Thank you for your incredible review! We are genuinely grateful for your kind words and thrilled to hear that your experience at One&Only Palmilla exceeded expectations.It's fantastic to know that our team, especially Enrique, provided you with perfect service and met your every need. Creating memorable moments for our guests is our ultimate goal, and we're delighted that you found our grounds stunning and appreciated the thoughtful touches like nightly gifts.We're also pleased to hear that you enjoyed the scented paths, poolside foot massages, and the culinary excellence of our Michelin-starred chef. Your acknowledgment of our perfect location and views warms our hearts.Thank you for choosing to stay with us, and we look forward to welcoming you back to One&Only Palmilla for another superb experience.with warm regards, Sergio PereiraGeneral Manager
10/10 Excellent
Mark
25 févr. 2024
Mark
Séjour de 2 nuits en février 2024
Réponse de Sergio Pereira, General Manager le 20 mars 2024
Dear Mark, We thank you for rating our resort. We are delighted to get our score and see it has met your expectations. Looking forward to welcoming you back in a near future. warm regards, Sergio Pereira, General Manager
10/10 Excellent
Jennifer
Voyage en couple
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 2 nuits en février 2024
Réponse de Sergio Pereira, General Manager le 27 févr. 2024
Dear Jennifer, Thank you for rating our property and sharing your comments about your One&Only journey. Although, we are pleased to see that you were able to enjoy, it is dissapointing to hear the ambience was disturbed by other guests. Please accept our sincerest apologies for the inconvenience. We truly hope to welcoming you back in a near future! kindest regards,
10/10 Excellent
Voyageur vérifié
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en février 2024
Réponse de Sergio Pereira, General Manager le 23 févr. 2024
Dear Guest, We’re really grateful and appreciate you taking the time to share your rating with us.Looking forward to welcoming you back in a near future. with warm regards,
8/10 Bien
Michail
14 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michail
Séjour de 3 nuits en février 2024
Réponse de Sergio Pereira, General Manager le 15 févr. 2024
Dear Mr. Michail, We thank you for your recent stay with us and for taking the time to rating our resort. We truly look forward to welcoming you back again soon. with warmest regards,
10/10 Excellent
Voyageur vérifié
9 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 5 nuits en janvier 2024
Réponse de Sergio Pereira, General Manager le 9 févr. 2024
Dear Guest, Your comments are highly appreciated. It is delightful to see you truly enjoyed the One&Only Experience. Looking forward to hosting you again soon. with warmest regards,
6/10 Satisfaisant
Steve
Voyage en famille avec de jeunes enfants
6 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Steve
Séjour de 1 nuit en février 2024
Réponse de Sergio Pereira, General Manager le 7 févr. 2024
Dear Steve, From our beautiful ocean-front resort, we want to thank you for sharing your review. It will be a great pleasure to welcoming you back in a near future for many more memories. warm regards,
10/10 Excellent
Richard
Voyage en couple
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 4 nuits en janvier 2024
Réponse de Sergio Pereira, General Manager le 7 févr. 2024
Dear Richard, Thank you for submitting your review. Your comments about your experience are very valuable. We are glad that you enjoyed the food and beverage experience, however, we are sorry that it did not reflect the value. Your comments about our team will be shared with them. They will be glad to receive your mention. Looking forward to welcoming you back in a near future. warm regards,
10/10 Excellent
Malcom
Voyage en famille
30 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Malcom
Séjour de 3 nuits en janvier 2024
Réponse de Sergio Pereira, General Manager le 31 janv. 2024
Dear Malcom, It was great to have you staying at the resort. Our team is passionate and is always eager to create joy for our guests. We truly look forward to welcoming you back soon. kindest regards,
10/10 Excellent
George
Voyage en famille
30 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
George
Séjour de 3 nuits en janvier 2024
Réponse de Sergio Pereira, General Manager le 31 janv. 2024
Dear George, Thank you for considering our resort for your recent stay. We will be pleased to welcome you back on your next visit to Los Cabos!with warm regards,
10/10 Excellent
Patricia
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Patricia
Séjour de 1 nuit en janvier 2024
Réponse de Sergio Pereira, General Manager le 18 janv. 2024
Dear Mrs. Patricia, Thank you for staying with us and taking the time to rating our resort. We look forward to welcoming you back in a near future!warm regads,
10/10 Excellent
Patricia
4 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patricia
Réponse de Sergio Pereira, General Manager le 9 févr. 2024
Dear Patricia, Thank you for rating our property. We truly hope to welcoming you back in a near future. kind regards,
10/10 Excellent
Ricardo Abreu
Voyage en couple
1 déc. 2023
Les points forts : Équipements
Ricardo Abreu
Séjour de 4 nuits en novembre 2023
Réponse de Sergio Pereira, General Manager le 5 déc. 2023
Dear Mr. Abreu, We appreciate your review. Thank you for choosing One&Only Palmilla for your recent visit to Los Cabos. We will be honored to welcoming you back in near future! warm regards,
10/10 Excellent
Kellie
Voyage en couple
7 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kellie
Séjour de 5 nuits en septembre 2023
Réponse de Comentario de la dirección del hotel le 14 nov. 2023
Dear Kellie, Thank you for your recent stay with us and for this oustandig review! I am so happy to know that you enjoyed every detail of your stay. I am specialy grateful for your kind remaks about our team, I am so glad that all of them took great care of you. We are already looking forward to your next visit. Regards, Sergio PereiraGeneral Manager
10/10 Excellent
garrett
Voyage en famille, Voyage en couple
29 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
garrett
Séjour de 2 nuits en octobre 2023
Réponse de Comentario de la dirección del hotel le 1 nov. 2023
Dear garrett, Thank you for this five stars review! I am so happy to know that you enjoyed your visit to One&Only Palmilla. We hope to see you again very soonBest regards, Sergio PereiraGeneral Manager
10/10 Excellent
bob
Voyage en couple
18 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
bob
Séjour de 2 nuits en octobre 2023
Réponse de Comentario de la dirección del hotel le 19 oct. 2023
Dear Bob, Thank you for your recent stay with us and for this five stars review! I am so happy to see that you could experienced the One&Only experience and create everlating memories.I hope to see you back home soon.Best regards,Sergio Pereira General Manager
10/10 Excellent
Ian
28 août 2023
Ian
Séjour de 3 nuits en août 2023
10/10 Excellent
Ariana
11 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ariana
Séjour de 4 nuits en août 2023
10/10 Excellent
Himedes
21 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Himedes
Séjour de 8 nuits en juillet 2023
Réponse de Sergio Pereira General Manager le 22 juil. 2023
Dear Himedes,We appreciate you taking the time to give us this five-star review. We hope you enjoyed your time at the One&Only Palmilla, and we look forward to welcoming you in a near future.Sincerely, Sergio PereiraGeneral Manager
10/10 Excellent
rachel Martinez
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
20 juil. 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
rachel Martinez
Séjour de 7 nuits en juillet 2023
Réponse de Comentario de la dirección del hotel le 20 juil. 2023
Dear Mrs. Martinez, We are pleased to receive your review and know you had an unforgettable experience at our resort and that you and your family were able to enjoy our lovable beach. Thank you for staying with us and experience the One&Only journey!Looking forward to welcoming you back home soon!kindest regards, Sergio PereiraGeneral Manager
10/10 Excellent
Lee
Voyage en famille, Voyage en groupe
19 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lee
Séjour de 4 nuits en juillet 2023
Réponse de Comentario de la dirección del hotel le 25 juil. 2023
Dear Lee, Thank you for sharing your comments with us. I am so happy to know that you enjoyed your time at One&Only Palmilla, we are very proud of our outstanding service and your comments motivate us to keep creating everlasting memories.We look forward to welcoming you back in a near future.Warm regards,Sergio PereiraGeneral Manager
10/10 Excellent
Carlos
Voyage en couple
12 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carlos
Séjour de 1 nuit en juin 2023
Réponse de Comentario de la dirección del hotel le 15 juil. 2023
Dear Carlos, Greetings from One&Only Palmilla! Thank you for your review, we are glad you enjoyed your recent stay.Looking forward to welcoming you back home soon. warm regards,Sergio Pereira, General Manager
10/10 Excellent
Nicole
Voyage en couple
11 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicole
Séjour de 4 nuits en juillet 2023
Réponse de Comentario de la dirección del hotel le 13 juil. 2023
Dear Mrs. Nicole, Thank you for your review, our guest comments are so important to us.I am really happy to know that your experience at One&Only Palmilla was exceptional and that you find our Resort absolutely beautiful. Our dedicated hosts team will be delighted to hear your message. We truly look forward to welcoming you back in a near future. Warm regards, Sergio PereiraGeneral Manager
10/10 Excellent
Melinda
5 juil. 2023
Melinda
Séjour de 5 nuits en juin 2023
Réponse de Comentario de la dirección del hotel le 25 juil. 2023
Dear Melinda, Thank you for your 5 star review, I am so happy to know that you enjoyed your vacation at One&Only Palmilla and we hope to see you again in the near future.Warm regards, Sergio PereiraGeneral Manager
10/10 Excellent
John Michael
Voyage en couple
20 juin 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John Michael
Séjour de 3 nuits en juin 2023
Réponse de Sergio Pereira, General Manager le 21 juin 2023
Dear John Michael, Thank you for your recent stay with us. We are glad to hear the team has taken great care of you. We truly look forward to welcoming you back home in a near future for another pampering vacation.With warm regards,
10/10 Excellent
heidi
27 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
heidi
Séjour de 4 nuits en mai 2023
Réponse de Sergio Pereira, General Manager le 29 mai 2023
Dear Ms. Heidi, Thank you for sharing your rating with us. We are delighted to receive it.I hope you visit us again in a near future! with warm regards,
10/10 Excellent
Jose
Voyage en couple
12 mai 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Jose
Séjour de 4 nuits en mai 2023
Réponse de Sergio Pereira, General Manager le 13 mai 2023
Dear Jose, We are very honored to be your favorite resort in Los Cabos! Thank you for sharing your feedback with us. Looking forward to welcoming you back in a near future. warm regards,
10/10 Excellent
Patricia
Voyage en famille
1 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Truly amazing
Patricia
Séjour de 7 nuits en mars 2023
Réponse de Sergio Pereira, General Manager le 6 avr. 2023
Dear Patricia, Thank you for staying with us at One&Only Palmilla. We sincerely appreciate your kind words to our resort, it is a joy to see you had a memorable experience. Looking forward to welcoming you back!with warm regards,
10/10 Excellent
Marcus S
Voyage en couple
20 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marcus S
Séjour de 3 nuits en février 2023
Réponse de Sergio Pereira, General Manager le 7 mars 2023
Dear Marcus S, We are glad you enjoyed our beautiful property and we hope to have the pleasure of your visit very soon!with warm regards,
10/10 Excellent
Colleen
18 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Colleen
Séjour de 7 nuits en février 2023
Réponse de Sergio Pereira, General Manager le 7 mars 2023
Dear Colleen, Thank you for rating, we sincerely appreciate this score. Please visit One&Only Palmilla on your next trip to Los Cabos! kindest regards,
10/10 Excellent
Kevin
Voyage en couple
16 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Réponse de Sergio Pereira, General Manager le 7 mars 2023
Dear Kevin, Thank you for rating One&Only Palmilla. Your satisfaction is our priority and we are glad to get your score as a reflection of a memorable visit. Looking forward to welcoming you back soon!Sincerely,