Avis sur Las Ventanas al Paraiso, A Rosewood Resort
Las Ventanas al Paraiso, A Rosewood Resort
KM 19.5 Ctra. Transpeninsular, San José del Cabo, BCS
Avis
9,8
Exceptionnel
10/10
Propreté
10/10
Personnel et service
9,8/10
Équipements
10/10
Infrastructures et conditions de l’hébergement
9,6/10
Écoresponsabilité
Avis
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Las Ventanas Guest Relations Team le 17 mai 2024
Thank you so much for your nice words! We can't wait to welcome you back soon.
10/10 Excellent
David
18 avr. 2024
David
Séjour de 2 nuits en avril 2024
Réponse de Las Ventanas Guest Relations Team le 17 mai 2024
Thank you for the five stars about your recent stay with us! We can't wait to welcome you back soon.
10/10 Excellent
Enrique
Voyage en couple
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enrique
Séjour de 3 nuits en mars 2024
Réponse de Las Ventanas Guest Experience team le 21 mars 2024
Muchas gracias Enrique por tomarse el tiempo de compartir su experiencia con nosotros. Esperamos darle la bienvenida nuevamente en un futuro cercano.
10/10 Excellent
Thomas
Voyage en couple
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 3 nuits en février 2024
Réponse de Las Ventanas Guest Experience Team le 21 mars 2024
Thank you so much for your kind words! We're delighted to hear that you enjoyed the exceptional service provided by our staff during your stay at Las Ventanas al Paraíso. It's always our goal to ensure that every guest has a pleasant and memorable experience. We look forward to welcoming you back for another wonderful stay in the future!
10/10 Excellent
David
Voyage en famille
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 2 nuits en février 2024
Réponse de Las Ventanas Guest Relations Team le 24 févr. 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your time at Las Ventanas al Paraiso, A Rosewood Resort. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience.
4/10 Médiocre
Courtney
Voyage en famille
22 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
No longer worth it
Courtney
Séjour de 4 nuits en février 2024
Réponse de Las Ventanas Guest Relations Team le 26 févr. 2024
Dear Mr. and Mrs. Masinter, Thank you for sharing your detailed experience following your recent stay at Las Ventanas al Paraiso. Your insights are truly valuable, and we extend our heartfelt apologies for any inconveniences encountered during your last day with us. We've taken note of your concerns, and I want to assure you that we are diligently addressing each aspect to enhance our service. Here at Las Ventanas, we are dedicated to crafting seamless experiences for all our Guests, and it is truly disheartening to acknowledge that we fell short on this occasion. Regarding the charge for the additional guest, we want to ensure you that it aligns with our established pricing policy, and we strictly adhere to these conditions, however, we genuinely appreciate your insights as they guide us in our ongoing efforts to enhance our services and will certainly be taken into consideration when reviewing our policies. Should you reconsider and grant us the opportunity to welcome you back in the future, we are dedicated to ensuring a flawless stay that exceeds your expectations! We look forward to the chance of hosting you again here in our corner of paradise and creating beautiful new memories with and for you. Warm regards,
6/10 Satisfaisant
Frank
22 janv. 2024
Frank
Séjour de 5 nuits en janvier 2024
Réponse de Las Ventanas Guest Relations Team le 26 févr. 2024
Dear Frank,Thank you for taking the time to review our resort. We would love to learn more about your experience.
10/10 Excellent
Alberta
Voyage en famille avec de jeunes enfants
8 janv. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Alberta
Séjour de 1 nuit en janvier 2024
Réponse de Las Ventanas al Paraiso, A Rosewood Resort le 10 janv. 2024
Gracias por las cinco estrellas! Saludos desde Las Ventanas al Paraiso, A Rosewood Resort.
6/10 Satisfaisant
Jill
6 janv. 2024
Jill
Séjour de 4 nuits en janvier 2024
Réponse de Las Ventanas Guest Experience Team le 26 févr. 2024
Dear Jill,Thank you for your review. We would love to learn more about your experience.
10/10 Excellent
Douglas
Voyage en couple
3 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Douglas
Séjour de 1 nuit en novembre 2023
Réponse de Las Ventanas Al Paraíso, A Rosewood Resort le 11 déc. 2023
Thank you so much for your wonderful review! We're thrilled to hear that our resort left such a positive impression on you. Providing exceptional service and a memorable experience is our top priority. We appreciate your recognition of our staff and facilities. We hope to welcome you back soon for another incredible stay at Las Ventanas Al Paraíso, A Rosewood Resort.
2/10 Horrible
Joseph
30 nov. 2023
Joseph
Séjour de 3 nuits en novembre 2023
Réponse de Las Ventanas al Paraiso, A Rosewood Resort le 11 déc. 2023
Dear Joseph,Thank you for taking the time to review our resort. Can you please provide more information about your experience? Thank you.
10/10 Excellent
Dana
28 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dana
Séjour de 4 nuits en août 2023
Réponse de Las Ventanas al Paraiso, A Rosewood Resort le 29 nov. 2023
Dear Dana,Thank you sharing your experience with us. We hope to welcome you back in the near future.
10/10 Excellent
Katharine
Voyage en couple
13 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Katharine
Séjour de 3 nuits en novembre 2023
Réponse de Waldo Hernandez le 23 nov. 2023
We're thrilled to hear you enjoyed your stay at our resort! Your praise for our unparalleled service and tranquil atmosphere is greatly appreciated. We look forward to welcoming you back to Las Ventanas for another unforgettable experience.
6/10 Satisfaisant
NINA
9 nov. 2023
Les points forts : Propreté et personnel et service
NINA
Séjour de 1 nuit en novembre 2023
Réponse de Waldo Hernandez le 23 nov. 2023
Dear Nina,Thank you for taking the time to rate your stay. We would appreciate to learn more about your experience. Your feedback is invaluable, and we hope to have the opportunity to welcome you back in the future.
6/10 Satisfaisant
Tanaz
6 nov. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Tanaz
Séjour de 1 nuit en novembre 2023
Réponse de Las Ventanas al Paraiso, A Rosewood Resort le 9 nov. 2023
Thank you for taking the time to share your feedback with us. We would appreciate the opportunity to learn more about your stay to address these issues more specifically.
6/10 Satisfaisant
Gavin
Voyage en groupe
3 nov. 2023
Les points forts : Personnel et service
Gavin
Séjour de 1 nuit en octobre 2023
Réponse de Las Ventanas al Paraiso, A Rosewood Resort le 9 nov. 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay with us. Your comments are invaluable to us as we continuously strive to enhance our guests' experiences. We genuinely value your feedback and hope you reconsider giving us another chance in the future.
10/10 Excellent
Harina
18 oct. 2023
Harina
Séjour de 4 nuits en octobre 2023
Réponse de Las Ventanas al Paraiso, A Rosewood Resort le 9 nov. 2023
Thank you for taking the time to review our resort! We are so happy to learn you had a fantastic experience in Paradise.
10/10 Excellent
Alyssa Renee
14 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alyssa Renee
Séjour de 2 nuits en octobre 2023
Réponse de Waldo Hernandez le 24 oct. 2023
Muchas Gracias! Greetings from Las Ventanas al Paraiso!We thank you for the wonderful review of our property.Your feedback is very important to us.The entire family, here at Las Ventanas al Paraiso looks forward to welcoming you back soon!
10/10 Excellent
RODRIGO
Voyage en famille
24 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
RODRIGO
Séjour de 3 nuits en septembre 2023
Réponse de Waldo Hernandez le 25 sept. 2023
Thank you for sharing your experience with us! We are so happy to learn you had a perfect time in paradise. We can't wait to welcome you back soon.
10/10 Excellent
Takahiro
Voyage en famille avec de jeunes enfants
18 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Takahiro
Séjour de 2 nuits en septembre 2023
Réponse de Las Ventanas al Paraiso, A Rosewood Resort le 9 nov. 2023
Thank you so much for your kind words! We're delighted to hear that you enjoyed our beautiful resort. We look forward to welcoming you back soon!
8/10 Bien
Voyageur vérifié
14 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good Resort
Voyageur vérifié
Séjour de 3 nuits en septembre 2023
Réponse de Waldo Hernandez le 25 sept. 2023
Thank you for sharing your thoughts on your recent resort experience and I hope your next visit will be even more enjoyable. If you have any more suggestions or anything else you'd like to share, please feel free to share with us. Your input is highly valued.
10/10 Excellent
Jun
Voyage en famille
24 août 2023
Les points forts : Équipements
Jun
Séjour de 5 nuits en août 2023
Réponse de Waldo Hernandez le 25 sept. 2023
Thank you for sharing your experience with us! We are so happy to learn you had a perfect time in paradise. We can't wait to welcome you back soon.
10/10 Excellent
Ronald Eugene
24 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ronald Eugene
Séjour de 6 nuits en août 2023
Réponse de Waldo Hernandez le 25 sept. 2023
I'm thrilled you had an amazing experience at Las Ventanas! The immaculate grounds and spectacular service made a lasting impression. Your enthusiasm for returning is fantastic, and it's evident that the property left a positive and memorable impression. Thanks for sharing your glowing review, and I hope your future visits are just as enjoyable!
10/10 Excellent
Ryan
23 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ryan
Séjour de 3 nuits en août 2023
Réponse de Waldo Hernandez le 25 sept. 2023
Thank you for sharing your experience with us! We are so happy to learn you had an amazing time in paradise. We can't wait to welcome you back soon.
10/10 Excellent
Tyler
Voyage en couple
21 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tyler
Réponse de Waldo Hernandez le 25 sept. 2023
Thank you so much for your kind words! Having you and your wife as our guests was truly a pleasure. I'm thrilled you had such a wonderful time at Las Ventanas. Our team works tirelessly to ensure that every guest feels like royalty, and it's incredibly rewarding to know that we succeeded in making your stay special.I'm delighted that you enjoyed the various activities we provided during the hurricane, and it's fantastic to hear that you appreciated our food, the ambiance at La Botica, and the overall experience. Building connections with our guests, like you, is what makes this job so rewarding.On behalf of the entire Las Ventanas team, we can't wait to welcome you back soon for another unforgettable visit. ¡Hasta pronto, amigos!
10/10 Excellent
Voyageur vérifié
21 août 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en août 2023
Réponse de Waldo Hernandez le 25 sept. 2023
Thank you for sharing your experience with us! We are so happy to learn you had an amazing time in paradise. We can't wait to welcome you back soon.
10/10 Excellent
Mable Chiu man
16 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mable Chiu man
Séjour de 4 nuits en août 2023
Réponse de Waldo Hernandez le 25 sept. 2023
Thank you for sharing your experience with us! We are so happy to learn you had a fantastic time in paradise. We can't wait to welcome you back soon.
10/10 Excellent
William Kourtney
Voyage en couple
8 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William Kourtney
Séjour de 5 nuits en juillet 2023
Réponse de Las Ventanas al Paraiso, A Rosewood Resort le 9 août 2023
Thank you for your fantastic review of our resort!
10/10 Excellent
Saniya
Voyage en couple
7 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Saniya
Séjour de 3 nuits en août 2023
Réponse de Las Ventanas al Paraiso, A Rosewood Resort le 9 août 2023
We appreciate your feedback on your recent stay at our property. Thank you for your kind words about our spectacular property and exceptional service-minded staff – their dedication is truly invaluable to us.We understand your disappointment regarding the ocean conditions. While we prioritize guest safety and adhere to local guidelines, we're sorry if this affected your experience. We hope that the other aspects of your stay were enjoyable, and we hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Natasha
Voyage en famille
5 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natasha
Séjour de 4 nuits en juillet 2023
Réponse de Waldo Hernandez le 5 août 2023
Thank you for sharing your wonderful review of Las Ventanas! We're thrilled to hear that you had a magical experience during your stay. It sounds like the food, staff, and rooms exceeded your expectations, providing you with a luxurious and attentive experience.We can't wait to welcome you back soon.
10/10 Excellent
Christopher
Voyage en couple
28 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 3 nuits en juillet 2023
Réponse de Waldo Hernandez - Guest Experience Director le 31 juil. 2023
Thank you for your kind words! We take great pride in our staff's attention to detail and their commitment to providing exceptional service. We're thrilled to hear that you found everyone to be friendly and accommodating. And we're delighted that you enjoyed the amazing food during your stay! We hope to welcome you back soon for another fantastic experience at our establishment.
10/10 Excellent
Anna
Voyage en couple
27 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anna
Séjour de 5 nuits en juillet 2023
Réponse de Waldo Hernandez - Guest Experience Director le 31 juil. 2023
Thank you so much for your wonderful review! We're delighted to hear that you had an exceptional luxury vacation at Las Ventanas. Our friendly and accommodating staff takes great pride in providing top-notch service. We're thrilled you enjoyed our gorgeous property. It's fantastic that you loved our beautiful pools, beach, and excellent food options. Your kind words mean a lot to us, and we truly appreciate your preference over other renowned resorts in Cabo.We look forward to welcoming you back for another unforgettable experience in the future!
10/10 Excellent
Voyageur vérifié
2 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en juin 2023
Réponse de Las Ventanas al Paraiso, A Rosewood Resort le 5 juil. 2023
Thank you for the five stars!
10/10 Excellent
Donna
Voyage en couple
1 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Donna
Séjour de 3 nuits en juin 2023
Réponse de Las Ventanas al Paraiso, A Rosewood Resort le 5 juil. 2023
Thank you Donna for your amazing review of Las Ventanas al Paraiso, A Rosewood Resort! We're delighted that you found everything to be absolutely perfect. From exceptional service and outstanding food to a gorgeous setting and fabulous rooms, it's fantastic to hear that we exceeded your expectations. Our dedicated butlers strive to make every stay magical, and we're thrilled that they went above and beyond for you.We look forward to welcoming you back to Las Ventanas in the future!
10/10 Excellent
Wu
Voyage en famille
18 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wu
Séjour de 5 nuits en juin 2023
Réponse de Las Ventanas al Paraiso, A Rosewood Resort le 23 juin 2023
Thank you for the kind words! We're thrilled you enjoyed our service and that your kids had a great time in the pool. We appreciate your feedback and look forward to welcoming you again soon at Las Ventanas.
8/10 Bien
MAJID
16 juin 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
MAJID
Réponse de Las Ventanas al Paraiso, A Rosewood Resort le 23 juin 2023
Thank you for sharing your feedback with us. We're glad to hear that you had a positive overall experience. However, we apologize if your interaction with our butlers did not meet your expectations.We take guest satisfaction seriously, and we appreciate you bringing this matter to our attention. We will review your comments and take the necessary steps to address any areas where our service may have fallen short.We hope to have the opportunity to provide you with an even better experience on your next visit. If there is anything else you would like to discuss or have any specific suggestions, please feel free to contact us directly.
10/10 Excellent
luis
Voyage en famille
12 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
luis
Séjour de 4 nuits en juin 2023
Réponse de Las Ventanas al Paraiso, A Rosewood Resort le 23 juin 2023
Thank you for your fantastic review! We're thrilled to hear that you found everything about Las Ventanas al Paraiso, A Rosewood Resort, exceptional. Your positive feedback means a lot to us, and we look forward to welcoming you back for another exceptional experience soon.
10/10 Excellent
Tracey
Voyage en groupe
10 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tracey
Réponse de Las Ventanas al Paraiso, A Rosewood Resort le 23 juin 2023
Thank you for your exceptional review! We're thrilled that you had a wonderful stay at Las Ventanas for the fourth time. Our staff, including Karla, Jesus, and Arody, are grateful for your kind words. We can't wait to welcome you back to Las Ventanas!
10/10 Excellent
Suzann
4 juin 2023
Suzann
Séjour de 1 nuit en juin 2023
Réponse de Las Ventanas al Paraiso, A Rosewood Resort le 9 juin 2023
Thank you so much for sharing your experience with us! We are thrilled to learn you had a magnificent experience at Las Ventanas.
10/10 Excellent
Michelle, Seattle
Voyage en groupe
20 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michelle
Séjour de 1 nuit en mai 2023
Réponse de Las Ventanas al Paraiso, A Rosewood Resort le 24 mai 2023
Dear Michelle,Thank you so much for taking the time to share your experience with us! We are so glad to learn you had a magical time at Las Ventanas. We look forward to welcoming you back soon.
10/10 Excellent
stephanie
7 avr. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
stephanie
Séjour de 5 nuits en avril 2023
Réponse de Las Ventanas al Paraiso, A Rosewood Resort le 24 mai 2023
Thank you so much for taking the time to share your experience with us! We are so glad to learn you had an amazing time at Las Ventanas. We look forward to welcoming you back soon.
10/10 Excellent
Varun
Voyage en couple
30 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Varun
Séjour de 3 nuits en mars 2023
Réponse de Las Ventanas al Paraiso, A Rosewood Resort le 24 mai 2023
Dear Michelle,Thank you so much for taking the time to share your experience with us! We are so glad to learn you had a magical time at Las Ventanas. We look forward to welcoming you back soon.
10/10 Excellent
William brendon, Miramar beach
Voyage en famille
27 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William brendon
Séjour de 5 nuits en mars 2023
Réponse de Las Ventanas al Paraiso, A Rosewood Resort le 28 mars 2023
Dear William,Thank you for your nice words! We are glad to learn you had a magnificent stay. We hope to welcome you back in the near future.
10/10 Excellent
Alyssa
26 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alyssa
Séjour de 3 nuits en mars 2023
Réponse de Las Ventanas al Paraiso, A Rosewood Resort le 24 mai 2023
Thank you for the five stars, Alyssa! We are so glad to learn you had a magical time at Las Ventanas. We look forward to welcoming you back soon.
10/10 Excellent
Neema
Voyage en famille
11 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Neema
Séjour de 2 nuits en mars 2023
Réponse de Las Ventanas al Paraiso, A Rosewood Resort. le 20 mars 2023
Dear Neema,Thank you for the five stars! We are happy you had an amazing time at Las Ventanas. We hope to welcome you back in the near future.
10/10 Excellent
BRUNO STEIN
5 mars 2023
BRUNO STEIN
Séjour de 4 nuits en février 2023
Réponse de Las Ventanas al Paraiso, A Rosewood Resort le 28 mars 2023
Thank you for the five stars! Greetings from Las Ventanas al Paraiso, A Rosewood Resort
10/10 Excellent
Patrick
3 mars 2023
Patrick
Séjour de 2 nuits en janvier 2023
Réponse de Las Ventanas al Paraiso, A Rosewood Resort. le 20 mars 2023
Dear Patrick,Thank you for the five stars! We can't wait to welcome you back soon for another magnificent stay.
10/10 Excellent
John
Voyage en groupe, Voyage en couple
10 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 7 nuits en février 2023
Réponse de Las Ventanas al Paraiso, A Rosewood Resort. le 20 mars 2023
Dear John,Thank you for your lovely words. We are so happy to learn you had a magical time with us. We hope to welcome you back in the near future.
8/10 Bien
Susan, Los Angeles
Voyage en couple
3 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 3 nuits en janvier 2023
Réponse de Sebastien Dental, Resort Manager le 7 févr. 2023
Dear Susan,We are sorry to hear that your stay was not entirely up to your expectations. We would love to connect with you on a private basis.All my best,Sebastien DentalResort Manager
10/10 Excellent
Robert
29 janv. 2023
Robert
Séjour de 2 nuits en janvier 2023
Réponse de Las Ventanas al Paraiso, A Rosewood Resort le 20 mars 2023
Thank you for the five stars! Greetings from Las Ventanas al Paraiso, A Rosewood Resort.