Avis sur Motel 6 San Francisco, CA – Great Highway
Motel 6 San Francisco, CA – Great Highway
1234 Great Highway, San Francisco, CA
Avis
6,0
5,8/10
Propreté
7,0/10
Personnel et service
4,8/10
Équipements
5,0/10
Infrastructures et conditions de l’hébergement
5,6/10
Écoresponsabilité
Avis
Voyage en famille
22 juil. 2022
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2022
2/10 Horrible
alan
Voyage en famille
15 mars 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
alan
Séjour de 4 nuits en mars 2022
Réponse de JPH le 18 mars 2022
Thank you for your reply, we try to work with the city regarding the transients in the area and we have been getting the area cleaned up.
2/10 Horrible
MATTHIEU
7 juil. 2021
MATTHIEU
Séjour de 1 nuit en juillet 2021
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
14 mars 2020
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en février 2020
Réponse de Guest Service Representativeeeeeeeeeeeeee le 15 mars 2020
Thanks for staying with us. We appreciate your feedback!
6/10 Satisfaisant
Voyageur vérifié
5 sept. 2019
Les points forts : Personnel et service
Voyageur vérifié
Séjour de 2 nuits en septembre 2019
Réponse de Guest Service Representative le 5 oct. 2019
Thanks for staying with us. We appreciate your feedback!
4/10 Médiocre
Voyageur vérifié
Voyage en famille
1 sept. 2019
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en août 2019
Réponse de Guest Service Representative le 5 sept. 2019
Thank you for your review. We will share your comments with staff and management.
8/10 Bien
Voyageur vérifié
Voyage en famille
24 août 2019
Les points forts : Personnel et service
Voyageur vérifié
Séjour de 2 nuits en août 2019
Réponse de FRONT DESK le 24 août 2019
THANK YOU FOR YOU RESPOND
6/10 Satisfaisant
Laurent
7 août 2019
Les points forts : Confort de la chambre
Laurent
Séjour de 1 nuit en juillet 2019
Réponse de Guest Service Representative le 7 août 2019
Thank you for staying with us. We hope to see you again!
8/10 Bien
CENA
26 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité prix
CENA
Séjour de 3 nuits en juillet 2019
Réponse de Guest Service Representative le 27 juil. 2019
Glad to hear we were accommodated for a family of 5.
We appreciate the morning front desk clerk Personal welcome Face with the ocean. Hotel to recommend and price very correct considering the prices in San Francisco. Thank you for staying with us and hope to see you again in the future!
6/10 Satisfaisant
Voyageur vérifié
9 juin 2019
Voyageur vérifié
Séjour de 2 nuits en juin 2019
Réponse de Guest Service Representative le 10 juin 2019
Thank you for your review on your recent stay with us. We are undergoing on room upgrades and hope you'll stay with us again once we have completed our room renovations.
4/10 Médiocre
Voyageur vérifié
Voyage en couple
31 mai 2019
Les points faibles : Propreté et équipements
Voyageur vérifié
Séjour de 4 nuits en mai 2019
Réponse de Guest Service Representative le 3 juin 2019
We appreciate you taking the time to let us know about your recent stay and for letting us know wifi was slow. Over the next year we will be doing renovations to our rooms to upgrade the quality for an improved guest experience.
We thank you for your feedback about your stay and hope that we can provide you with a better experience in the future.
6/10 Satisfaisant
julie
10 mai 2019
Les points faibles : Confort de la chambre
Ocean
julie
Séjour de 3 nuits en mai 2019
Réponse de Guest Service Representative le 11 mai 2019
Thank you again for your review regarding your recent stay at our hotel. We apologize that we are non full-service hotel as we are limited-service with pastries, fruits, juice and coffee. Upon available request hair dryer, iron and ironing board at reception desk.
We are undergoing some upgrades to the outside and inside of the hotel. Our goal is to create the best possible experience for our guests so we thank you for your feedback which helps us to do this.
6/10 Satisfaisant
Benoit
14 avr. 2019
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Benoit
Séjour de 3 nuits en avril 2019
Réponse de FD le 14 avr. 2019
Dear Benoit,
Thank you for taking our online survey. Hope to see you again.
Front Desk
4/10 Médiocre
Jacob
13 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jacob
Séjour de 1 nuit en mai 2024
Réponse de Motel 6 San Francisco Management le 15 mai 2024
Dear Jacob,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your visit to ensure a better experience for all our guests.Thank You,Motel 6 San Francisco Management
6/10 Satisfaisant
donald
Voyage en couple
12 mai 2024
Les points forts : Propreté et personnel et service
donald
Séjour de 4 nuits en mai 2024
Réponse de Motel 6 San Francisco Management le 14 mai 2024
Dear donald,Thank you for sharing your feedback with us. We're delighted to hear that you appreciated the convenience of having a refrigerator and microwave in your room. Your suggestion regarding a safe has been duly noted for our future considerations. We apologize for any inconvenience caused by the faucet neck, and we will ensure it is addressed promptly. We're pleased that you found the room size satisfactory. Regarding the cable TV selection, we apologize if it didn't meet your expectations. We hope to welcome you back for an even better experience in the future.Thank You,Motel 6 San Francisco Management
8/10 Bien
Gabriel
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gabriel
Séjour de 1 nuit en avril 2024
Réponse de Motel 6 San Francisco Management le 14 mai 2024
Dear Gabriel,Thank you for staying with us when you visited Motel 6 San Francisco. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Motel 6 San Francisco!Thank You,Motel 6 San Francisco Management
8/10 Bien
Clayton
Voyage d’affaires, Voyage en couple
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Clayton
Séjour de 1 nuit en avril 2024
Réponse de Motel 6 San Francisco Management le 3 mai 2024
Dear Clayton,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay and found our accommodations comfortable and clean. We strive to offer a serene atmosphere for our guests to enjoy their time by the ocean. Your feedback regarding the amenities is duly noted, and we will certainly take it into consideration for future improvements. We hope to welcome you back for another pleasant stay soon.Thank You,Motel 6 San Francisco Management
8/10 Bien
Diana
30 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Diana
Séjour de 1 nuit en avril 2024
Réponse de Motel 6 San Francisco Management le 3 mai 2024
Dear Diana,Thank you for your kind words regarding our attention to detail. Ensuring our guests feel well-cared for is paramount to us. We're delighted you experienced the level of service we strive to provide. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional stay.Thank You,Motel 6 San Francisco Management
10/10 Excellent
Claudia
Voyage d’affaires, Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Claudia
Séjour de 1 nuit en avril 2024
Réponse de Motel 6 San Francisco Management le 30 avr. 2024
Dear Claudia,Thank you for sharing your experience. We're delighted to hear you enjoyed our proximity to the beach. Our team takes great pride in providing convenient access to the beautiful coastline. We appreciate your kind words and look forward to welcoming you back for another memorable stay.Thank You,Motel 6 San Francisco Management
4/10 Médiocre
Jose
22 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jose
Séjour de 1 nuit en avril 2024
Réponse de Motel 6 San Francisco Management le 25 avr. 2024
Dear Jose,Please accept our apologies for any inconvenience we have caused you. In cases like this, we want to hear directly from our customers and see where we failed to impress. I'd love you to contact us and provide more context on our misgivings.Sincerely,Motel 6 San Francisco Management
6/10 Satisfaisant
Halena
19 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Halena
Séjour de 1 nuit en avril 2024
Réponse de Motel 6 San Francisco Management le 23 avr. 2024
Dear Halena,Thank you for reviewing your stay at Motel 6 San Francisco. We hope you enjoyed our on-site amenities and convenient location.Thank You,Motel 6 San Francisco Management
2/10 Horrible
konstantin
Voyage en famille
19 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
konstantin
Séjour de 1 nuit en avril 2024
Réponse de Motel 6 San Francisco Management le 23 avr. 2024
Dear konstantin,We deeply apologize for the inconvenience you experienced during your recent stay. Please rest assured that this is not the standard we strive to uphold. Your feedback is invaluable, and we are addressing these concerns with our team to ensure they do not recur. We would appreciate another opportunity to provide you with the exceptional service and cleanliness we are known for. Please reach out directly, and we will ensure your next stay exceeds your expectations.Sincerely,Motel 6 San Francisco Management
2/10 Horrible
Jordan
18 avr. 2024
Jordan
Séjour de 1 nuit en avril 2024
Réponse de Motel 6 San Francisco Management le 10 mai 2024
Dear Jordan,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting Motel 6 San Francisco.Sincerely,Motel 6 San Francisco Management
6/10 Satisfaisant
Oleg
15 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Oleg
Séjour de 1 nuit en avril 2024
Réponse de Motel 6 San Francisco Management le 19 avr. 2024
Dear Oleg,We're thrilled you enjoyed our proximity to Golden Gate Park and the beach! Providing easy access to these attractions is a priority for us. We strive to offer our guests a convenient and enjoyable stay. Thank you for highlighting this aspect of your experience. We look forward to welcoming you back for another memorable visit!Thank YouMotel 6 San Francisco Management
10/10 Excellent
Susheel
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susheel
Séjour de 1 nuit en avril 2024
Réponse de Motel 6 San Francisco Management le 19 avr. 2024
Dear Susheel,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Motel 6 San Francisco. We work tirelessly to ensure our guests experience the best hospitality in Motel 6 San Francisco. Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank YouMotel 6 San Francisco Management
8/10 Bien
John
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
John
Séjour de 2 nuits en avril 2024
Réponse de Motel 6 San Francisco Management le 19 avr. 2024
Dear John,We sincerely apologize for your experience. Ensuring a pleasant stay is our priority, and we regret any inconvenience caused by the damp smell and candle odor. Rest assured, we will investigate and address these issues promptly to uphold our standards of comfort and cleanliness. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope you'll give us another chance to provide you with the exceptional stay you deserve. Thank you for bringing this to our attention.Thank YouMotel 6 San Francisco Management
8/10 Bien
Giselle
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Giselle
Séjour de 3 nuits en avril 2024
Réponse de Motel 6 San Francisco Management le 19 avr. 2024
Dear Giselle,We're delighted to hear you enjoyed our convenient location near local eateries and attractions like Golden Gate Park. Our spacious rooms are designed to accommodate families comfortably, offering a mix of queen and king beds. Thank you for your feedback regarding the shower curtain; we'll address it promptly. We understand parking can be a challenge and appreciate your understanding. Should your travels bring you back to the area, we'd love to host you again and exceed your expectations.Thank YouMotel 6 San Francisco Management
10/10 Excellent
Devender
Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Devender
Séjour de 1 nuit en avril 2024
10/10 Excellent
Hector
3 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Hector
Séjour de 1 nuit en mars 2024
6/10 Satisfaisant
Evangelina
Voyage en groupe
31 mars 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Evangelina
Séjour de 3 nuits en mars 2024
6/10 Satisfaisant
zary
30 mars 2024
zary
Séjour de 1 nuit en mars 2024
6/10 Satisfaisant
Margaret
26 mars 2024
Les points faibles : Équipements
Margaret
Séjour de 4 nuits en mars 2024
6/10 Satisfaisant
Margaret
25 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Margaret
Séjour de 2 nuits en mars 2024
10/10 Excellent
Lelia
Voyage en famille
24 mars 2024
Les points forts : Équipements
Lelia
Séjour de 4 nuits en mars 2024
6/10 Satisfaisant
Kathy
20 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Kathy
Séjour de 1 nuit en février 2024
8/10 Bien
Hiro
16 févr. 2024
Hiro
Séjour de 1 nuit en février 2024
8/10 Bien
Voyageur vérifié
Voyage en groupe
12 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Motel 6
Voyageur vérifié
Séjour de 1 nuit en février 2024
2/10 Horrible
Luis
11 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Luis
Séjour de 1 nuit en janvier 2024
6/10 Satisfaisant
Brian
15 déc. 2023
Les points forts : Propreté et personnel et service
Brian
Séjour de 2 nuits en novembre 2023
6/10 Satisfaisant
JAMES
Voyage en famille
10 déc. 2023
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
JAMES
Séjour de 4 nuits en décembre 2023
6/10 Satisfaisant
Hazel, Fresno
Voyage d’affaires, Voyage en couple
8 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Hazel
Séjour de 2 nuits en décembre 2023
2/10 Horrible
Gennady
Voyage en famille
1 déc. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Gennady
Séjour de 2 nuits en novembre 2023
Réponse de Customer Care Team le 4 déc. 2023
Dear Gennady, we appreciate your feedback regarding your recent stay at our hotel. We sincerely apologize for the challenges you experienced during your time with us. It's disheartening to learn that the cleanliness, both inside and outside the property, did not meet your expectations. Additionally, we are sorry for any inconvenience caused by bugs in your room. Your feedback is invaluable in helping us identify areas for improvement, and we take your concerns seriously. We encourage you to reach out to us directly to discuss your experience and explore possible resolutions. We understand the importance of providing a clean and comfortable environment for our guests, and we regret that your experience did not align with our standards. Rest assured, we are investigating the matter thoroughly and will take corrective actions to prevent such issues in the future. Your feedback will contribute to our ongoing efforts to enhance the quality of our services. Once again, we apologize for any inconvenience you faced, and we appreciate your understanding. If there are specific details you would like us to handle or if you have further information to share, please feel free to contact us directly. We value your patronage and hope to have the opportunity to regain your trust in the future.Best Regards,Customer Care Team
2/10 Horrible
Cheryl
Voyage en famille avec de jeunes enfants, Voyage en famille
26 nov. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Cheryl
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 28 nov. 2023
Dear Cheryl, we extend our sincerest apologies for the unsatisfactory experience you encountered during your attempted stay at our hotel. Your feedback regarding the cleanliness, safety concerns, and overall condition of our property deeply concerns us, and we truly regret that we did not meet your expectations. Ensuring a safe and comfortable environment for all our guests is our top priority. We take your comments regarding the presence of homeless individuals around the property and any associated safety issues very seriously. Rest assured, we are actively collaborating with local authorities and implementing enhanced security measures to handle these concerns promptly. Regarding the locked doors in each room, we want to clarify that these doors are standard for maintenance access and are in place to ensure safety. However, we understand the importance of transparency, and we will strive to communicate this aspect more effectively to our guests in the future. The condition of our rooms, including any lingering odors and cleanliness problems, is unacceptable. We apologize for the inconvenience caused and have immediately alerted our housekeeping and maintenance teams to rectify these issues and ensure a thorough inspection and improvement of our rooms. We understand your frustration with the refund process and would like to assist you further with this matter. Please contact us directly, and we will do everything in our power to expedite the resolution of your refund request. Your feedback is invaluable to us as it helps us identify areas that need improvement. We hope for the opportunity to regain your trust and provide you with a more positive experience should you reconsider staying with us in the future.Best Regards,Customer Care Team
2/10 Horrible
Hannah
Voyage en groupe
22 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hannah
Séjour de 2 nuits en novembre 2023
Réponse de Customer Care Team le 25 nov. 2023
Dear Hannah, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Customer Care Team
10/10 Excellent
Fong
19 nov. 2023
Fong
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 21 nov. 2023
Dear Fong, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team
2/10 Horrible
Dianne
12 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
STAY Away
Dianne
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 13 nov. 2023
Dear Dianne, we're truly sorry to hear about the extremely unpleasant experience you had during your stay. This is certainly not the type of environment we aim to provide for our guests, and we sincerely apologize for the disruptions and discomfort you encountered. Your feedback is deeply concerning, and we take it very seriously. We will investigate the issues you've raised, share them with our team, and take immediate steps to ensure a more secure and comfortable environment for our guests. If there are any specific details you'd like to share or if you have additional concerns, please feel free to reach out to our team directly. We appreciate your understanding and regret the negative impact this had on your stay.Best Regards,Customer Care Team
2/10 Horrible
Isak
11 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Isak
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 13 nov. 2023
Dear Isak, thank you for bringing this matter to our attention. We sincerely apologize for the experience you had at our hotel. The issues you've mentioned are unacceptable, and we want to assure you that we take them very seriously. Our team is currently investigating the situation and taking appropriate action to handle the cleanliness and property conditions. This is certainly not reflective of our usual standards, and we deeply regret any discomfort or concern it may have caused you. If you are willing, we would appreciate additional details about your stay, such as the date and room number, to help us in our investigation and ensure that corrective measures are taken promptly. Your feedback is invaluable in our commitment to providing a safe and pleasant environment for all our guests. Once again, we apologize for the inconvenience and sincerely hope you will give us another opportunity to serve you better in the future.Best Regards,Customer Care Team
2/10 Horrible
eduardo
Voyage en famille
9 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
eduardo
Séjour de 3 nuits en novembre 2023
Réponse de Customer Care Team le 10 nov. 2023
Dear Eduardo, we appreciate you taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. Cleanliness, service, amenities, and property conditions are important aspects of our guest experience, and we apologize if we fell short in any of these areas. Your input is valuable, and we take it seriously. If there are specific details you would like to share or if there's anything we can do to handle your concerns, please feel free to provide more information. We want to ensure that we learn from your experience and make improvements where needed. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards,Customer Care Team
8/10 Bien
Consuelo
31 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Consuelo
Séjour de 1 nuit en août 2023
Réponse de Customer Care Team le 2 nov. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Bien
Blyss
29 oct. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Blyss
Séjour de 2 nuits en octobre 2023
Réponse de Customer Care Team le 30 oct. 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team