Avis
9,6
Exceptionnel
9,8/10
Propreté
9,6/10
Personnel et service
9,0/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 26 mars 2024
It was a pleasure to welcome you as our guest, Stephanie, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews and I greatly appreciate you adding your experience! Thank you again for the comments you shared and we look forward to your return.
10/10 Excellent
caleb
24 mars 2024
caleb
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 26 mars 2024
Thank you for taking the time to review our hotel, Caleb. It was a pleasure to welcome you as our guest and we’re elated that you had a wonderful stay with us! Your comments regarding our attention to cleanliness are truly appreciated. We certainly make every effort to deliver the highest standard of service to all our guests and it is always encouraging to receive such compliments and comments. We look forward to welcoming you back to our hotel again soon!
10/10 Excellent
Edward
Voyage d’affaires
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edward
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 14 mars 2024
Thank you for providing feedback from your recent stay with us, Edward. We are glad that you found our location convenient to the Embarcadero and that you enjoyed your time here in San Francisco! We look forward to hosting you again soon!
10/10 Excellent
Olga
Voyage d’affaires
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Olga
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 14 mars 2024
Thank you for sharing your positive experience with us and with your fellow travelers, Olga. It was a pleasure to welcome you as our guest and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel again soon!
8/10 Bien
Mike
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mike
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 14 mars 2024
Thank you for taking the time to share your rating with us, Mike. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel in the not-too-distant future.
10/10 Excellent
Mitchell
Voyage en couple
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mitchell
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 14 mars 2024
Thank you for taking the time to share your experience about your recent stay at our hotel, Mitchell. We are very fortunate to have so many great reviews and I greatly appreciate you adding your experience. Your feedback and constructive criticisms are extremely valuable to us, as they help us identify those things we can provide or improve for our guests. Thank you again for your review and we look forward to having you again the next time you are back in the area!
10/10 Excellent
Suhyun
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Suhyun
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 14 mars 2024
Thank you very much for the 5 out of 5-star rating, Suhyun! We are happy to hear that you had a fantastic stay with us and look forward to hosting you again in the future!
10/10 Excellent
Le-Quyen
Voyage en groupe
12 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le-Quyen
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 14 mars 2024
Thank you for taking the time to share your experience about your recent stay at our hotel, Le-Quyen. We really appreciate all of your feedback. I am delighted to note that you had a pleasant encounter with our staff. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments! I cannot wait to share your kind words with the team. We look forward to hosting you again the next time your travels bring you back to the area.
10/10 Excellent
MICHAEL
10 févr. 2024
MICHAEL
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 20 mars 2024
Thank you very much for the 5 out of 5-star rating, Michael! We are so glad that you had a wonderful stay with us! We look forward to having you again the next time your travels bring you back to San Francisco.
10/10 Excellent
Gregory
Voyage d’affaires
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gregory
Séjour de 1 nuit en février 2024
Réponse de Amber Lopez le 7 févr. 2024
Dear Mr. Gregory, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!
8/10 Bien
Patrick
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patrick
Séjour de 2 nuits en janvier 2024
Réponse de Amber Lopez le 31 janv. 2024
Dear Patrick,On behalf of the entire Jay Hotel team, I want to thank you for sharing your feedback. We are very sorry to hear that you didn't have a pleasant experience in our hotel due to your valet experience. Our mission is to provide excellent guest experiences, and we are very sorry to have let you down. We have taken your feedback with the utmost seriousness, and we strive to make improvements. We hope you may provide us with another opportunity in the near future to provide a better guest experience.
10/10 Excellent
Riley
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Riley
Séjour de 1 nuit en janvier 2024
Réponse de Amber Lopez le 31 janv. 2024
Dear Riley, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!
10/10 Excellent
damini
Voyage en couple
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
damini
Séjour de 1 nuit en janvier 2024
Réponse de Amber Lopez le 29 janv. 2024
Dear Damini, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!
10/10 Excellent
Jenni
20 janv. 2024
Jenni
Séjour de 2 nuits en janvier 2024
Réponse de The Jay Hotel le 21 janv. 2024
Dear Ms. Jenni, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!
10/10 Excellent
Christine
15 janv. 2024
Christine
Séjour de 1 nuit en janvier 2024
Réponse de The Jay Hotel le 17 janv. 2024
Dear Ms. Christine, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!
8/10 Bien
Gudrun
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gudrun
Séjour de 1 nuit en janvier 2024
Réponse de Britt Johnson le 14 janv. 2024
Dear Gudrun,On behalf of the entire Jay Hotel team, I want to thank you for sharing your feedback. We are pleased to hear you that were satisfied with our newly renovated accommodations and the service that you received from our staff. We are so glad that you enjoyed your stay with us and hope to see you again soon!Best Regards,The Jay Hotel
10/10 Excellent
Karmyna
6 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karmyna
Séjour de 1 nuit en décembre 2023
Réponse de The Jay Hotel le 10 janv. 2024
Dear Ms. Karmyna, thank you for your 5 out of5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!
10/10 Excellent
rosanna, San Leandro
1 janv. 2024
rosanna
Séjour de 2 nuits en décembre 2023
Réponse de The Jay Hotel le 8 janv. 2024
Dear Ms. Rosanna, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!
10/10 Excellent
Emanuel
24 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emanuel
Séjour de 1 nuit en décembre 2023
Réponse de The Jay Hotel le 24 déc. 2023
Dear Mr. Emanuel, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!
10/10 Excellent
Gwen
22 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gwen
Séjour de 1 nuit en décembre 2023
Réponse de The Jay Hotel le 23 déc. 2023
Dear Ms. Gwen, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!
10/10 Excellent
Donald
Voyage en groupe
22 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Donald
Séjour de 1 nuit en décembre 2023
Réponse de The Jay Autograph Collection le 22 déc. 2023
Dear Mr. Donald, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!
10/10 Excellent
Karen
19 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Karen
Séjour de 1 nuit en décembre 2023
Réponse de The Jay Autograph Collection le 22 déc. 2023
Dear Ms. Karen, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!
10/10 Excellent
Emily, Kensington
Voyage en couple
17 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emily
Séjour de 2 nuits en décembre 2023
Réponse de The Jay Autograph Collection le 22 déc. 2023
Dear Ms. Emily, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!
10/10 Excellent
patrick
17 déc. 2023
patrick
Séjour de 1 nuit en décembre 2023
Réponse de The Jay Hotel le 8 janv. 2024
Dear Mr. Patrick, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!
10/10 Excellent
Nil
16 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nil
Séjour de 1 nuit en décembre 2023
Réponse de The Jay Autograph Collection le 22 déc. 2023
Dear Nil, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!
10/10 Excellent
Paul
16 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en décembre 2023
Réponse de The Jay Autograph Collection le 22 déc. 2023
Dear Mr. Paul, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!
10/10 Excellent
Perry
Voyage d’affaires
14 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
front desk should keep some cash
Perry
Séjour de 3 nuits en décembre 2023
Réponse de The Jay Autograph Collection le 22 déc. 2023
Dear Mr. Perry, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future, we apologize we recently converted to a cashless property.
10/10 Excellent
Sauline
11 déc. 2023
Sauline
Réponse de Amber Lopez le 7 févr. 2024
Dear Sauline, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!
8/10 Bien
Voyageur vérifié
Voyage d’affaires
6 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 13 déc. 2023
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!
10/10 Excellent
michael
4 déc. 2023
michael
Séjour de 1 nuit en décembre 2023
Réponse de The Jay Hotel le 6 déc. 2023
Dear Michael, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!
10/10 Excellent
Kathya
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kathya
Séjour de 1 nuit en octobre 2023
Réponse de The Jay Hotel le 6 déc. 2023
Dear Kathya, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!