Avis sur La Quinta Inn & Suites by Wyndham San Francisco Airport N
La Quinta Inn & Suites by Wyndham San Francisco Airport N
20 Airport Blvd, South San Francisco, CA
Avis
8,0
Très bien
8,2/10
Propreté
8,2/10
Personnel et service
7,8/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage en couple
6 janv. 2024
Les points faibles : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 10 janv. 2024
Dear Guest,We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we apologize for the inconvenience you experienced, including being directed to an annex building that did not meet your expectations in terms of cleanliness. We take these concerns very seriously, and we will closely examine the issues related to card readers and the absence of staff in the annex building. Your comfort and satisfaction are our priority, and we will work to improve these aspects. We hope to have the opportunity to welcome you again in the future and offer you a much more pleasant experience.Sincerely, Hotel Manager
8/10 Bien
Francisco
Voyage en famille
5 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Francisco
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 10 janv. 2024
Dear Guest,Thank you for your review on Expedia. We appreciate your feedback and are pleased to see that your overall experience was positive. If there are any specific areas where we can improve or if there were particular aspects you enjoyed, please feel free to let us know. Your input is valuable, and we look forward to the opportunity to welcome you back and make your next stay even better.Sincerely, Hotel Manager
10/10 Excellent
Ali
18 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ali
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 20 déc. 2023
Dear Guest,Thank you for your concise feedback. We're delighted to hear that all is good during your stay. If there's anything specific you'd like to highlight or if you have any suggestions, feel free to share. We appreciate your positive experience and look forward to serving you again.Sincerely, Hotel Manager
10/10 Excellent
nicolas
Voyage en famille
1 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Appréciation
nicolas
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 6 déc. 2023
Dear Guest,We sincerely thank you for your excellent rating of 10 out of 10 on Hotels.com. We are delighted to learn that you had a very pleasant stay. If you have any particular aspects you would like to highlight or suggestions for maintaining this high level of service, please share them. We look forward to welcoming you again for an equally pleasant stay.Sincerely, Hotel Manager
10/10 Excellent
HENRI, punaauia
1 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
HENRI
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 6 déc. 2023
Dear Guest,We sincerely thank you for your positive comment on your problem-free accommodation, a clean and pleasant room, as well as an excellent breakfast. We are delighted that your stay was pleasant. We take note of your suggestion regarding the choice between the two wings of the hotel. We are constantly looking to improve our services, and your feedback is valuable. We will do our best to offer more options in the future. We hope to have the pleasure of welcoming you again during your next visit.Sincerely, Hotel Manager
10/10 Excellent
Cynthia
Voyage en groupe
18 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cynthia
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 19 sept. 2023
Dear Cynthia,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager
10/10 Excellent
Marie-Carole
25 août 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Marie-Carole
Séjour de 2 nuits en août 2023
Réponse de Hotel manager le 27 août 2023
Dear Guest, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager
6/10 Satisfaisant
Victor
Voyage en famille
25 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Victor
Séjour de 2 nuits en août 2023
Réponse de Hotel Manager le 26 août 2023
Dear Victor,Thanks for your stay. Guest comments are valuable inputs for us to better our services. Your observations will be taken for proper action. You can expect a further improved stay next time. We look forward to seeing you again soon.Sincerely,Hotel Manager
6/10 Satisfaisant
THIERRY
Voyage en famille avec de jeunes enfants
18 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
THIERRY
Séjour de 2 nuits en août 2023
Réponse de Hotel Manager le 18 août 2023
Dear THIERRY,Thank you for your feedback. We apologize if the location of your room gave you the impression of being sidelined due to its placement at the back of the main building and its proximity to the motorway and train line. We understand that a peaceful and convenient location is important, and we're sorry for any inconvenience caused. Your comments are noted, and we'll take them into consideration as we work to enhance the guest experience. We hope you had an otherwise enjoyable stay and look forward to the opportunity to welcome you back in the future.Sincerely,Hotel Manager
10/10 Excellent
François
Voyage en famille
10 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
François
Séjour de 4 nuits en mai 2023
Réponse de Hotel Manager le 11 mai 2023
Dear François,A big thank you for your stay at our hotel. It is really delightful to see your feedback. Our team has proven that they can do wonders with genuine hospitality. Eagerly looking for your next visit. Sincerely,Hotel Manager.
8/10 Bien
menderes
Voyage en famille
17 avr. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
menderes
Réponse de Hotel Manager le 17 avr. 2023
Bonjour Menderes,Merci pour le séjour et de nous faire part de vos commentaires. J'ai noté vos commentaires et nous ai dit ce que vous avez aimé et détesté pendant votre séjour. Mes excuses pour le dérangement. Nous continuerons à travailler pour améliorer les commodités et l'hospitalité en fonction de vos observations. J'espère vous accueillir à nouveau bientôt.Sincèrement,Directeur de l'hôtel.Look up details
8/10 Bien
hans
Voyage en famille
14 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
hans
Séjour de 3 nuits en février 2023
10/10 Excellent
Patrick
9 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Close to the airport and clean
Patrick
Séjour de 4 nuits en décembre 2022
Réponse de Vicki le 9 déc. 2022
Thank you Patrick for the wonderful review of our hotel.
10/10 Excellent
Mario
15 nov. 2022
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Mario
Séjour de 1 nuit en novembre 2022
6/10 Satisfaisant
Johanna
Voyage en famille avec de jeunes enfants
8 nov. 2022
Les points forts : Équipements
Les points faibles : Personnel et service
Johanna
Réponse de Vicki le 19 nov. 2022
Thank you Johanna for taking the time to review our hotel. We apologize about the issues you encountered during your stay.
8/10 Bien
Voyageur vérifié
Voyage en famille
31 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en octobre 2022
Réponse de Vicki le 19 nov. 2022
Thank you for taking the time to review our hotel.
8/10 Bien
Atef
10 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Atef
Séjour de 2 nuits en octobre 2022
Réponse de La Quinta le 22 oct. 2022
Thank you for staying with us.
10/10 Excellent
Maxime
14 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Maxime
Séjour de 1 nuit en septembre 2022
Réponse de La Quinta le 24 sept. 2022
Thank you for staying with us and sharing your experience.
10/10 Excellent
Jean Michel
Voyage en groupe, Voyage en couple
31 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jean Michel
Séjour de 3 nuits en août 2022
Réponse de LQ le 3 sept. 2022
Thank you for staying with us.
6/10 Satisfaisant
Claudia
Voyage en famille
29 juil. 2022
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Claudia
Séjour de 1 nuit en juillet 2022
Réponse de La Quinta le 1 août 2022
We are so sorry about that. We had our treatment company in today.
10/10 Excellent
Frédérique
Voyage en famille
24 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Frédérique
Séjour de 1 nuit en juillet 2022
Réponse de Jeff le 8 août 2022
Thank you for staying with us.
10/10 Excellent
Guillaume
Voyage en famille
18 juil. 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Guillaume
Séjour de 1 nuit en juillet 2022
Réponse de La Quinta le 5 sept. 2022
Thank you for staying with us.
4/10 Médiocre
joel
15 juil. 2022
joel
Séjour de 2 nuits en juillet 2022
6/10 Satisfaisant
Josée
Voyage en famille
14 juil. 2022
Josée
Séjour de 3 nuits en juillet 2022
8/10 Bien
PIERRE
5 juil. 2022
PIERRE
Séjour de 1 nuit en juillet 2022
Réponse de GM le 8 juil. 2022
Thank you for staying with us.
10/10 Excellent
Guillaume
Voyage en famille
2 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bien
Guillaume
Séjour de 2 nuits en juin 2022
Réponse de GM le 3 juil. 2022
Thank you for staying with us.
6/10 Satisfaisant
Aurélie
Voyage en famille
1 juil. 2022
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté et personnel et service
Médiocre
Aurélie
Séjour de 3 nuits en juin 2022
Réponse de LaQuinta le 3 juil. 2022
Thank you for staying with us.
8/10 Bien
raphaele
11 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
raphaele
Séjour de 1 nuit en avril 2022
Réponse de Jeff le 12 avr. 2022
Thank you for staying with us.
8/10 Bien
Patrice
Voyage en groupe
11 mars 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Patrice
Séjour de 1 nuit en mars 2022
Réponse de Jeff le 20 mars 2022
Thank you for staying with us.
6/10 Satisfaisant
Benoit
Voyage en famille
28 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
A proximité de l'aéroport
Benoit
Séjour de 1 nuit en février 2022
Réponse de Jeff le 1 mars 2022
We do apologize for the lack of internet. We have an entirely new system installation happening Tuesday and Wednesday.
8/10 Bien
Lilia
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lilia
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 28 mai 2024
Dear Guest,Thank you for sharing your feedback on Expedia. We're thrilled to hear that you found our staff amazing and your room clean. We apologize for any inconvenience caused by the condition of the beds. Your feedback is valuable, and we will address this issue promptly to ensure a better experience for our guests. We appreciate your patronage and hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager
8/10 Bien
Terra
Voyage avec des animaux de compagnie
26 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Terra
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 27 mai 2024
Dear Guest,Thank you for sharing your feedback on Expedia. We apologize for any inconvenience caused by the behavior of one of our receptionists. Providing excellent customer service is our priority, and we will address this matter with the individual and provide additional training to ensure better representation of our company. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely, Hotel Manager
2/10 Horrible
Richard
Voyage d’affaires
24 mai 2024
Richard
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 25 mai 2024
Dear Guest,Thank you for your feedback. We're glad you had a satisfactory stay but understand there's room for improvement. If there are specific areas we can enhance to make your next stay better, please let us know. We value your input and look forward to welcoming you back soon.Sincerely, Hotel Manager
10/10 Excellent
Frank
24 mai 2024
Frank
Séjour de 4 nuits en mai 2024
Réponse de Hotel Manager le 25 mai 2024
Dear Guest,Thank you for your perfect rating. We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager
8/10 Bien
Nicole Andrea
Voyage en couple
23 mai 2024
Les points forts : Personnel et service et équipements
Nicole Andrea
Séjour de 4 nuits en mai 2024
Réponse de Hotel Manager le 23 mai 2024
Dear Guest,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed our breakfast offerings and found our location near the airport convenient. Our team takes pride in providing excellent service, and we're delighted that you found them to be very nice. We're also glad that your check-in and check-out processes were fast and efficient. We hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager
10/10 Excellent
Miguel
22 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Miguel
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 23 mai 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that Rita made your experience memorable. We'll be sure to pass on your appreciation to her. We hope to welcome you back soon for another fantastic stay!Sincerely, Hotel Manager
10/10 Excellent
Maryanne
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maryanne
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 23 mai 2024
Dear Guest,Thank you for your glowing review! We're delighted to hear that you find our hotel to be a great choice for your travels, especially with our convenient proximity to the airport. We're also pleased that you enjoy the convenience of having a Denny's restaurant on site. We look forward to welcoming you back on your future trips!Sincerely, Hotel Manager
10/10 Excellent
Alice
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alice
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 23 mai 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. We look forward to welcoming you back for another outstanding stay in the future!Sincerely, Hotel Manager
10/10 Excellent
Anita
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anita
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 21 mai 2024
Dear Guest,Thank you for sharing your experience! We're thrilled to hear that our convenient location made your commute a breeze. It's wonderful to know that despite the proximity to the train tracks, you enjoyed a peaceful stay without any disturbance from passing trains. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager
4/10 Médiocre
Jeffrey
Voyage en couple
20 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 21 mai 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay. We understand the importance of reliable communication, especially when it comes to airport shuttle services, and we regret that we fell short in this regard. Rest assured, we are reviewing our procedures to ensure smoother experiences for our guests in the future.We also appreciate your insights regarding security concerns and the condition of your room. Your comments have been shared with our team for immediate action and improvement.On a brighter note, we are glad to hear that you found our breakfast satisfactory and enjoyed the attentive service from our staff. We strive to provide a pleasant and comfortable stay for all our guests, and your feedback helps us in achieving that goal.We hope that you will give us another opportunity to exceed your expectations on your next visit to the area. Please feel free to reach out to us directly if there is anything further we can assist you with.Sincerely, Hotel Manager
10/10 Excellent
Myrna
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Myrna
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 21 mai 2024
Dear Guest,Thank you for your feedback! We're thrilled to hear that you enjoyed our breakfast offerings. We strive to provide a delicious and satisfying start to your day. Looking forward to welcoming you back soon!Sincerely, Hotel Manager
4/10 Médiocre
Catherine
17 mai 2024
Catherine
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 21 mai 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience fell short of expectations. We strive to provide exceptional service and accommodations to all our guests, and we regret that we didn't meet your standards on this occasion. Your comments are valuable to us, and we'll use them to identify areas for improvement. We hope to have the opportunity to welcome you back in the future and demonstrate the high level of service we're known for.Sincerely, Hotel Manager
8/10 Bien
Robert
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 18 mai 2024
Dear Guest,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had a positive experience overall. If there's anything specific we can do to improve and earn that extra star next time, please let us know. We hope to have the pleasure of hosting you again soon.Sincerely, Hotel Manager
10/10 Excellent
Jaime
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jaime
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 17 mai 2024
Dear Guest,Thank you for your excellent review! We're delighted to hear that you had a great experience during your stay. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager
6/10 Satisfaisant
Kaitlyn
14 mai 2024
Les points forts : Personnel et service
Kaitlyn
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 15 mai 2024
Dear Guest,Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the condition of our pool area during your stay. We understand the importance of providing a clean and enjoyable environment for our guests and regret that we fell short on this occasion. We appreciate your understanding during the construction period and hope that you will consider giving us another opportunity to exceed your expectations in the future.Sincerely, Hotel Manager
8/10 Bien
Connie
Voyage en groupe
14 mai 2024
Connie
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 15 mai 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the parking fee. We understand your concerns and will take them into consideration. Please note that parking fees can vary depending on factors such as location and amenities offered. We appreciate your understanding and hope that you will consider staying with us again in the future.Sincerely, Hotel Manager
4/10 Médiocre
Kong
13 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kong
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 15 mai 2024
Dear Guest,Thank you for sharing your feedback with us. We regret that your experience did not meet your expectations. If you could provide us with more details about your stay and any specific issues you encountered, we would greatly appreciate the opportunity to address them and improve our services for future guests. Your satisfaction is important to us, and we hope to have the chance to better serve you in the future.Sincerely, Hotel Manager
10/10 Excellent
P Agnes
Voyage en groupe
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
P Agnes
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Guest,Thank you for your perfect rating! We're pleased to hear that you enjoyed our airport shuttle service. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager
8/10 Bien
steve
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
steve
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Guest,Thank you for your review. We're pleased to hear that you found our hotel to be good overall. We apologize for any inconvenience caused by our proximity to the train tracks and the layout of our buildings. Your feedback is valuable, and we'll use it to improve our guests' experiences. If there's anything else we can do to make your next stay even better.Sincerely, Hotel Manager
10/10 Excellent
Kerry
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kerry
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Guest,Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed our beautiful large rooms and our super great breakfast with many choices. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager