Extérieur

Avis sur Inn on Broadway

2.5 out of 5
Inn on Broadway
2201 Van Ness Avenue, San Francisco, CA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 113 avis sur 245." "
Note des voyageurs de 8 (Bien), d’après 76 avis sur 245." "
Note des voyageurs de 6 (Satisfaisant), d’après 38 avis sur 245." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 245." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 245." "

8,8/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Benjamin, Fescamps

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good hotel, very friendly and smiling staff. the rooms are quite large. Only small problem, quite noisy when other guests walk into the room from above.
Séjour de 4 nuits en mars 2024

8/10 Bien

NICOLAS

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 6 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Satisfaisant

Julie

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en février 2024
Réponse de Customer Care Team le 16 févr. 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Manon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous avons séjourner au inn Broadway 6 nuits.je vous recommande cette endroit,lit très confortable propre,personnel courtois, près de petits restos,stands a cafés, près des bus,transports. Jai demander une couverture de plus a la femme de chambre et toute suite elle s'est assurée qu'ils nous manque rien d'autre. Stationnement sur place gratuit. Ceux-là qui on rien a dire,bien s'abstenir de commentaire négatifs ! L'ascenseur est bien correcte ! Quartier sécuritaire ! Merci pour votre hospitalité.

2/10 Horrible

Issam

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Une expérience horrible
L’hôtel est très sale, l’odeur est insupportable, la chambre donnée sur une rue, et cela a été très bruyant, si vous vous attendez à un hôtel de grande qualité, vous pouvez passer votre chemin ! Même pour une nuit de passage, je ne le recommande absolument absolument pas. Et pour couronner le tout l’hôtel nous a chargé 90 $ sans aucune explication ? L’expérience Hotels.com ainsi que expédia est terminé pour nous.
Séjour de 2 nuits en décembre 2023

8/10 Bien

Chantal

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice room renovated with free parking.
Séjour de 3 nuits en octobre 2023

8/10 Bien

Sandra

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Bon rapport qualité-prix pour San Francisco
L'hôtel a très bien été rénové et offre un rapport qualité-prix intéressant pour San Francisco cependant nous notons des murs vraiment très fins qui fait participer les voisins une certaine vétusté des communs et pas de solution de petit déjeuner. Le parking en ville lui est très pratique
Séjour de 2 nuits en octobre 2023
Réponse de Customer Care Team le 4 janv. 2024
Dear Sandra, thank you for choosing to stay at our hotel and for taking the time to share your feedback. We're pleased to hear that you found our recently renovated rooms to be of good value for San Francisco. Your observations regarding the thin walls and the common areas are duly noted, and we apologize for any inconvenience this may have caused. We are continually working to enhance the guest experience, and your input is valuable in this process. We understand that breakfast is an important aspect of a hotel stay, and we appreciate your feedback on this. We are exploring options to offer breakfast to our guests in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. If you have any further comments or suggestions, please don't hesitate to share them with us.Warm Regards,Guest Experience TeamInn on Broadway

10/10 Excellent

Audrey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait pour visiter San Francisco
Bien placé facile d'accès parking gratuit. Rien à dire niveau qualité prix.
Séjour de 3 nuits en octobre 2023
Réponse de Customer Care Team le 4 janv. 2024
Dear Audrey, thank you for sharing your thoughts on your recent stay at our hotel. We're pleased to hear that you found our location convenient and that you appreciated our free parking. Providing our guests with a great quality-to-price ratio is essential, and we're glad to know that you found it to your satisfaction. If there's anything specific you enjoyed during your stay or if you have any suggestions for us to further enhance your experience in the future, please feel free to let us know. We always value guest feedback. We hope to have the opportunity to welcome you back for another positive experience. If you plan to visit us again and have any preferences or requests, please don't hesitate to reach out. We're here to ensure your stay is enjoyable and comfortable. Thank you for choosing our hotel, and we look forward to serving you again in the future.Warm Regards,Guest Experience TeamInn on Broadway

6/10 Satisfaisant

Justine

Les points forts : Propreté
Séjour de 2 nuits en octobre 2023
Réponse de Customer Care Team le 21 oct. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 21 oct. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Didier

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien situé accesibilite des transports calme vraiment je recomande
Séjour de 5 nuits en octobre 2023

10/10 Excellent

Matthieu

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel qui paraît vieillot de l'extérieur mais une fois la porte ouverte les chambres sont rénovées impeccable rien à redire. Parking gratuit qui est un grand plus et proximité de plusieurs endroits mythiques, pier39, lombard street, japantown....
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Caroline

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel très bien situé à un prix raisonnable. Les chambres sont rénovées et les lits très confortables. La dame à la réception est exceptionnellement gentille et soucieuse à ce que notre séjour soit agréable. Stationnement gratuit et nous avons toujours eu de la place.
Séjour de 2 nuits en juin 2023

10/10 Excellent

Nathalie

Séjour de 2 nuits en juin 2023
Réponse de rick le 7 juin 2023
Nathalie,Thank you for taking the time to send us your feedback. We are happy to hear that you enjoyed your visit with us, and we look forward to welcoming you back soon at your next visit to San Francisco,Best wishes, Inn on Broadway.

6/10 Satisfaisant

Seth

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Wish I did some more research before finalizing my booking. For the price we payed, it was okay.
Séjour de 1 nuit en avril 2024

8/10 Bien

Matthew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The apartment was stunning. Clean, modern and spacious, with more than enough room for our family of 6. Decent views and pretty central to everything we wanted to do in San Fran. We have stayed in multiple hotels on our extended overseas holiday and this was the best in terms of presentation, space and ambience.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Allan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very helpful nice and accommodating
Séjour de 1 nuit en avril 2024

10/10 Excellent

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms whit space for big family and close to transportation
Séjour de 1 nuit en avril 2024

8/10 Bien

Rufina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 19 avr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Médiocre

Connor

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
A bit run down and my room smelled heavily of cleaning fluid when I first got there and didn’t have enough ventilation to air out easily. The room itself is nice enough.
Séjour de 1 nuit en avril 2024

8/10 Bien

Dustin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Great above ground and the room, but the parking structure was creepy people outside and screaming at the gate trying to open it ay 1am when we got there and it took forever for the guy to come to the window. There were videos of camras behind him but if your not watching it (which he vanished after we cjecked in) why even have them
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Nashmarie

Voyage en famille, Voyage en groupe
Les points forts : Propreté et personnel et service
There is too much noise durning the night.
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Ainaz

Voyage en famille
Thanks for hosting us!
Séjour de 3 nuits en avril 2024

8/10 Bien

Rosio

Voyage en famille
Les points forts : Propreté
Nice size for a family. Decent price and good neighborhood. We enjoyed it as a family.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Paula

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great just be careful parking in basement that downhill will always scrape the bottom of your vehicle, not a lot of parking besides that staff are friendly and rooms are really clean and comfortable
Séjour de 2 nuits en mars 2024

10/10 Excellent

Renee

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great
Séjour de 3 nuits en mars 2024

8/10 Bien

Raúl

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Esta bien
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

April

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Customer Care Team le 18 mars 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

ARNULFO

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly & helpful staff
Séjour de 3 nuits en mars 2024

8/10 Bien

Jen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Service was great
Séjour de 2 nuits en mars 2024

10/10 Excellent

April

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was amazing! 10/10 loved my stay!!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Marina

Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 1 avr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Jacob

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will be returning in the summer because it was such a convenient and easy stay
Séjour de 2 nuits en mars 2024

8/10 Bien

Marianne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Definitely appreciated the free parking on site and all the restaurants in easy walking distance.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Ayana

Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 27 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Satisfaisant

Timothy

Les points forts : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 8 mars 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Bien

Theresa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was recently renovated. Property location was good and very convenient. Free parking was great. Walls were a little thin so we could hear a lot of street noise.
Séjour de 2 nuits en février 2024

8/10 Bien

ROY EDWARD

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Customer Care Team le 20 févr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

kira

Les points forts : Propreté
Everything was great. Will definitely be coming back.
Séjour de 1 nuit en février 2024

10/10 Excellent

Yuan-Yuan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was clean and all the front desk people we met were nice and friendly. The room has a larger space than I expected that we three adults have no problem staying for four nights. Really like this place and will stay here again next time I visit San Francisco!
Séjour de 4 nuits en février 2024

6/10 Satisfaisant

Lilac

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Quick stopover stay for one night. Clean place and good bed. However the room heater/AC didn’t work and it smelled a bit musty.
Séjour de 1 nuit en février 2024

8/10 Bien

Elia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The receptionist was very welcoming and the cleaning staff were very friendly. Great job ladies !
Séjour de 2 nuits en février 2024

4/10 Médiocre

Martha

Séjour de 2 nuits en février 2024
Réponse de Customer Care Team le 6 févr. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Briza

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location and free parking was a plus.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was surprisingly comfortable and nice!
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Ana Karen

Voyage en famille
Les points forts : Propreté et personnel et service
Good Hotel, unsafe city
Ana at the front desk was amazing. Very polite and knowledgeable about the city. Gave us all the recommendations she could to keep us safe. San Francisco is a cool city, but we felt unsafe due to the homeless situation. As i am walking down the street with my toddler, we were encountered by a man heating up his heroin, another shooting himself with who knows what. Also the noise level was really bad. The Hotel has parking available but they do warn you not to leave anything in the car. They will warn you of the break ins. I was very uneasy while in the city. The cleanliness of the Hotel is exceptional. The cleaning ladies are wonderful ✨️.
Séjour de 4 nuits en janvier 2024
Réponse de Customer Care Team le 29 janv. 2024
Dear Ana, thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that Ana provided excellent service and that you found our hotel to be exceptionally clean. We understand your concerns about safety in the city, and we apologize for any discomfort you experienced due to the homeless situation and street noise. Our team works diligently to ensure our guests feel secure during their stay, and we appreciate your understanding of the precautions we take regarding parking security. We will continue to prioritize the safety and well-being of our guests. It's wonderful to hear that our cleaning staff exceeded your expectations, and we'll be sure to pass along your kind words to them. Should your travels bring you back to San Francisco, we hope to welcome you again for another positive experience.Warm Regards,Guest Experience TeamInn on Broadway

10/10 Excellent

Devin

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
So much fun!
Amazing stay. Good safe location and close to a lot of food options. The lady at the front desk was super helpful with navigating all the streets. Very helpful with bus stops and where to stay away from. We were barely in the room because we were out exploring. The room was equipped with everything we needed. Definitely will return.
Séjour de 2 nuits en janvier 2024
Réponse de Customer Care Team le 29 janv. 2024
Dear Devin, thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had an amazing stay and that our location, along with the assistance from our front desk staff, contributed to a great overall experience. Providing helpful information about the local area and ensuring our guests feel safe and comfortable is a top priority for us, and we're delighted to have met your expectations. It's fantastic to know that your room had everything you needed and that you're considering a return visit. We would be honored to welcome you back and provide another enjoyable stay. If you have any specific preferences or requests for your next stay, feel free to let us know, and we'll do our best to accommodate them. Once again, thank you for choosing to stay with us, and we look forward to the opportunity of hosting you again in the future.Warm Regards,Guest Experience TeamInn on Broadway

8/10 Bien

Eleni

Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 20 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bien

Mark Andrew

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Customer Care Team le 29 janv. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Sergio

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Limpeza e localização nota 10!
Séjour de 2 nuits en janvier 2024
Réponse de Customer Care Team le 22 janv. 2024
Dear Sergio, we appreciate your focus on cleanliness and location – two key aspects that contribute significantly to our guests' overall experience. We take great pride in maintaining a high standard of cleanliness throughout our hotel, ensuring a comfortable and hygienic environment for all our guests. Additionally, our prime location is designed to provide convenient access to nearby attractions, making your stay both enjoyable and hassle-free. We strive for nothing less than excellence in both cleanliness and location, aiming to exceed your expectations and create a memorable stay. If there are any specific details or preferences you would like to share, or if you have additional questions, feel free to let us know. We're here to ensure your experience with us is exceptional! Warm Regards,Guest Experience TeamInn on Broadway