Avis
8,4
Très bien
8,8/10
Propreté
8,6/10
Personnel et service
7,6/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
Voyage en famille
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
8/10 Bien
NICOLAS
5 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
NICOLAS
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 6 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
6/10 Satisfaisant
Julie
15 févr. 2024
Les points forts : Propreté et personnel et service
Julie
Séjour de 2 nuits en février 2024
Réponse de Customer Care Team le 16 févr. 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
10/10 Excellent
Manon
Voyage en couple
12 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manon
2/10 Horrible
Issam
Voyage en famille
30 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Une expérience horrible
Issam
Séjour de 2 nuits en décembre 2023
8/10 Bien
Chantal
Voyage en famille
3 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chantal
Séjour de 3 nuits en octobre 2023
8/10 Bien
Sandra
Voyage en famille
30 oct. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Bon rapport qualité-prix pour San Francisco
Sandra
Séjour de 2 nuits en octobre 2023
Réponse de Customer Care Team le 4 janv. 2024
Dear Sandra, thank you for choosing to stay at our hotel and for taking the time to share your feedback. We're pleased to hear that you found our recently renovated rooms to be of good value for San Francisco. Your observations regarding the thin walls and the common areas are duly noted, and we apologize for any inconvenience this may have caused. We are continually working to enhance the guest experience, and your input is valuable in this process. We understand that breakfast is an important aspect of a hotel stay, and we appreciate your feedback on this. We are exploring options to offer breakfast to our guests in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. If you have any further comments or suggestions, please don't hesitate to share them with us.Warm Regards,Guest Experience TeamInn on Broadway
10/10 Excellent
Audrey
Voyage en famille
29 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait pour visiter San Francisco
Audrey
Séjour de 3 nuits en octobre 2023
Réponse de Customer Care Team le 4 janv. 2024
Dear Audrey, thank you for sharing your thoughts on your recent stay at our hotel. We're pleased to hear that you found our location convenient and that you appreciated our free parking. Providing our guests with a great quality-to-price ratio is essential, and we're glad to know that you found it to your satisfaction. If there's anything specific you enjoyed during your stay or if you have any suggestions for us to further enhance your experience in the future, please feel free to let us know. We always value guest feedback. We hope to have the opportunity to welcome you back for another positive experience. If you plan to visit us again and have any preferences or requests, please don't hesitate to reach out. We're here to ensure your stay is enjoyable and comfortable. Thank you for choosing our hotel, and we look forward to serving you again in the future.Warm Regards,Guest Experience TeamInn on Broadway
6/10 Satisfaisant
Justine
18 oct. 2023
Les points forts : Propreté
Justine
Séjour de 2 nuits en octobre 2023
Réponse de Customer Care Team le 21 oct. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
6/10 Satisfaisant
Voyageur vérifié
9 oct. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 21 oct. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
10/10 Excellent
Didier
Voyage en famille, Voyage en couple
7 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Didier
Séjour de 5 nuits en octobre 2023
10/10 Excellent
Matthieu
Voyage en famille
14 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Matthieu
Séjour de 2 nuits en juillet 2023
10/10 Excellent
Caroline
Voyage en famille
27 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Caroline
Séjour de 2 nuits en juin 2023
10/10 Excellent
Nathalie
6 juin 2023
Nathalie
Séjour de 2 nuits en juin 2023
Réponse de rick le 7 juin 2023
Nathalie,Thank you for taking the time to send us your feedback. We are happy to hear that you enjoyed your visit with us, and we look forward to welcoming you back soon at your next visit to San Francisco,Best wishes, Inn on Broadway.
6/10 Satisfaisant
Seth
Voyage en couple
26 avr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Seth
Séjour de 1 nuit en avril 2024
8/10 Bien
Matthew
Voyage en famille
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matthew
Séjour de 2 nuits en avril 2024
10/10 Excellent
Allan
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Allan
Séjour de 1 nuit en avril 2024
10/10 Excellent
Jose
Voyage en famille
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose
Séjour de 1 nuit en avril 2024
8/10 Bien
Rufina
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rufina
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 19 avr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
4/10 Médiocre
Connor
17 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Connor
Séjour de 1 nuit en avril 2024
8/10 Bien
Dustin
Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Dustin
Séjour de 2 nuits en avril 2024
6/10 Satisfaisant
Nashmarie
Voyage en famille, Voyage en groupe
13 avr. 2024
Les points forts : Propreté et personnel et service
Nashmarie
Séjour de 2 nuits en avril 2024
6/10 Satisfaisant
Ainaz
Voyage en famille
12 avr. 2024
Ainaz
Séjour de 3 nuits en avril 2024
8/10 Bien
Rosio
Voyage en famille
1 avr. 2024
Les points forts : Propreté
Rosio
Séjour de 1 nuit en mars 2024
10/10 Excellent
Paula
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paula
Séjour de 2 nuits en mars 2024
10/10 Excellent
Renee
19 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Renee
Séjour de 3 nuits en mars 2024
8/10 Bien
Raúl
17 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Raúl
Séjour de 1 nuit en mars 2024
6/10 Satisfaisant
April
16 mars 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
April
Séjour de 3 nuits en mars 2024
Réponse de Customer Care Team le 18 mars 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
10/10 Excellent
ARNULFO
Voyage en famille
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ARNULFO
Séjour de 3 nuits en mars 2024
8/10 Bien
Jen
13 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jen
Séjour de 2 nuits en mars 2024
10/10 Excellent
April
Voyage en couple
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
April
Séjour de 1 nuit en mars 2024
10/10 Excellent
Marina
11 mars 2024
Marina
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 1 avr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
Jacob
Voyage en groupe
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jacob
Séjour de 2 nuits en mars 2024
8/10 Bien
Marianne
Voyage en famille
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marianne
Séjour de 2 nuits en mars 2024
10/10 Excellent
Ayana
7 mars 2024
Ayana
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 27 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
6/10 Satisfaisant
Timothy
6 mars 2024
Les points forts : Personnel et service
Timothy
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 8 mars 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
8/10 Bien
Theresa
Voyage en couple
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Theresa
Séjour de 2 nuits en février 2024
8/10 Bien
ROY EDWARD
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ROY EDWARD
Séjour de 4 nuits en février 2024
Réponse de Customer Care Team le 20 févr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
kira
18 févr. 2024
Les points forts : Propreté
kira
Séjour de 1 nuit en février 2024
10/10 Excellent
Yuan-Yuan
14 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yuan-Yuan
Séjour de 4 nuits en février 2024
6/10 Satisfaisant
Lilac
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Lilac
Séjour de 1 nuit en février 2024
8/10 Bien
Elia
Voyage en famille
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elia
Séjour de 2 nuits en février 2024
4/10 Médiocre
Martha
5 févr. 2024
Martha
Séjour de 2 nuits en février 2024
Réponse de Customer Care Team le 6 févr. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
10/10 Excellent
Briza
Voyage en famille
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Briza
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Eric
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eric
Séjour de 2 nuits en janvier 2024
6/10 Satisfaisant
Ana Karen
Voyage en famille
27 janv. 2024
Les points forts : Propreté et personnel et service
Good Hotel, unsafe city
Ana Karen
Séjour de 4 nuits en janvier 2024
Réponse de Customer Care Team le 29 janv. 2024
Dear Ana, thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that Ana provided excellent service and that you found our hotel to be exceptionally clean. We understand your concerns about safety in the city, and we apologize for any discomfort you experienced due to the homeless situation and street noise. Our team works diligently to ensure our guests feel secure during their stay, and we appreciate your understanding of the precautions we take regarding parking security. We will continue to prioritize the safety and well-being of our guests. It's wonderful to hear that our cleaning staff exceeded your expectations, and we'll be sure to pass along your kind words to them. Should your travels bring you back to San Francisco, we hope to welcome you again for another positive experience.Warm Regards,Guest Experience TeamInn on Broadway
10/10 Excellent
Devin
Voyage en groupe
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
So much fun!
Devin
Séjour de 2 nuits en janvier 2024
Réponse de Customer Care Team le 29 janv. 2024
Dear Devin, thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had an amazing stay and that our location, along with the assistance from our front desk staff, contributed to a great overall experience. Providing helpful information about the local area and ensuring our guests feel safe and comfortable is a top priority for us, and we're delighted to have met your expectations. It's fantastic to know that your room had everything you needed and that you're considering a return visit. We would be honored to welcome you back and provide another enjoyable stay. If you have any specific preferences or requests for your next stay, feel free to let us know, and we'll do our best to accommodate them. Once again, thank you for choosing to stay with us, and we look forward to the opportunity of hosting you again in the future.Warm Regards,Guest Experience TeamInn on Broadway
8/10 Bien
Eleni
26 janv. 2024
Eleni
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 20 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Bien
Mark Andrew
26 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Mark Andrew
Séjour de 2 nuits en janvier 2024
Réponse de Customer Care Team le 29 janv. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
Sergio
Voyage en famille
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sergio
Séjour de 2 nuits en janvier 2024
Réponse de Customer Care Team le 22 janv. 2024
Dear Sergio, we appreciate your focus on cleanliness and location – two key aspects that contribute significantly to our guests' overall experience. We take great pride in maintaining a high standard of cleanliness throughout our hotel, ensuring a comfortable and hygienic environment for all our guests. Additionally, our prime location is designed to provide convenient access to nearby attractions, making your stay both enjoyable and hassle-free. We strive for nothing less than excellence in both cleanliness and location, aiming to exceed your expectations and create a memorable stay. If there are any specific details or preferences you would like to share, or if you have additional questions, feel free to let us know. We're here to ensure your experience with us is exceptional! Warm Regards,Guest Experience TeamInn on Broadway