Dear guest, We appreciate that you have taken a moment to review your experience and regret to learn that your recent visit did not fully meet your expectations, as reflected in your rating of our hotel. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey. We are grateful for the opportunity to serve you.Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Many thanks for your comprehensive review detailing your recent stay at Holiday Inn Express SFO in South San Francisco. We are delighted to read your 5-star review of our hotel and happy to hear that you appreciated the spacious and well-appointed room and bathroom and found our accommodations clean and comfortable - thanks so much for the endorsement! We hope you enjoyed the room amenities and the toilet height did not inconvenience you too much. It's a pleasure to read that our convenient location was a highlight of your visit, and we appreciate you giving prospective guests, who may be reading the comments, relevant information about the hotel's proximity to local dining options and our complimentary shuttle service. As you rightly pointed out, we provide a scheduled airport shuttle to our guests and share this service with other hotels in the area. We do recommend guests keep this in mind when scheduling a return to the airport. Our shuttle runs at limited hours between 5AM to 10AM and 5PM to 10PM, and our shuttle hours are advertised on our brand website to avoid inconvenience. Kindly note that our shuttle schedule has been modified due to the limited number of flights to/from SFO during non-peak hours. Again, we are one of only a few hotels that still provide this service, and almost every hotel that has begun to provide shuttle service is operating on the same schedule, except for full-service properties. Thank you for recommending our hotel to prospective guests. Your support means a lot to us, and we value your feedback greatly. We look forward to seeing you again soon and hope you'll get a chance to explore our complimentary breakfast on your next visit. Thank you for choosing to stay with us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for choosing Holiday Inn Express SFO for your stay in South San Francisco. We are pleased to learn you had a positive overall experience at our hotel. We are happy to hear that you appreciated our clean, comfortable, and practical accommodations and convenient location, and it's great to know that you enjoyed our complimentary breakfast offering. We do regret the noise disturbance that caused you some inconvenience. Our proximity to the airport is very convenient for all our guests; however, on rare inclement weather occasions, a plane can be diverted to an alternative runway approach that can produce some noise. When you stay with us again, please ask for a room on the north wing of the hotel, as that side of the building tends to be quieter. We trust that everything else was to your satisfaction, and we look forward to having you back soon and hope to exceed your expectations on your next visit. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, We are sorry to hear that you had an issue with price variance, and we regret this aspect of your stay that marred the overall experience for you. We certainly understand that any unexpected fees/charges can be an inconvenience, so we do our very best to make sure that all information is clear. When booking your room via an OTA, it may so happen that a portion of your total is due at the hotel vs. paying online with your room fees. It is not in addition to what you booked - it's just not collected online. Most times, a miscommunication about charges is easily explained. We are completely transparent about all charges, beginning with the confirmation you get when booking. We are happy to go through the billing with you and request that you contact the hotel immediately regarding the issue so we can investigate and resolve the matter. We look forward to hearing from you and working with you to resolve your concern. Until then, safe travels.Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear guest, Thank you for your review. We appreciate it. We hope your stay was pleasant and you had a comfortable night's rest at our property. While it appears from your rating that your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit enjoyable for you. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area.Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

Dear guest, Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.

We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

Dear guest, We sincerely appreciate your choice to stay with us at Holiday Inn Express SFO and your fabulous rating - thank you very much! We hope your stay was comfortable and you had easy access to everything you needed. Thank you for recommending our establishment to travelers. Your endorsement of our hotel means a lot to us, and we hope to welcome you back soon for another great stay. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Many thanks for choosing to stay with us at Holiday Inn Express SFO and awarding us a fabulous rating! It's always wonderful to be at the receiving end of a perfect score, and we are delighted to hear you liked the hot tub and appreciated our complimentary breakfast and airport shuttle service. Our value-added extras have been thoughtfully curated for our guests' enjoyment and convenience, and we are happy that our hotel amenities contributed to a positive experience for you. Thank you for sharing your 5-star experience with us and others. Your feedback is valuable in helping us maintain high standards of service. We hope to have the pleasure of hosting you again when your travels bring you back to South San Francisco. Have a safe trip, and see you again soon!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, Thank you for reviewing your recent experience at our hotel. We sincerely appreciate your stay and your positive rating. We strive to ensure your comfort and satisfaction throughout your stay and deeply regret that your experience was not as seamless as it should have been. While it's unfortunate and alarming to read about the break-in incident you encountered in the parking lot, we are relieved to hear that the sound of the alarm system deterred the miscreants and that your vehicle was safe, barring the broken window. We do our best to prevent crime on our property; however, as with any metro city, crime is a reality. That said, the safety and security of our guests and their belongings are of the utmost importance to us, and we take such matters very seriously. We are glad that our robust security measures helped thwart any attempts by criminals to steal your vehicle. We do understand how disconcerting this must have been for you, and we apologize for any distress you experienced. We thank you for bringing this matter to our attention and assure you that this is not a typical guest experience at our hotel but a rare scenario. Nonetheless, we do not take this lightly, and we are reviewing our security measures internally to explore if there are any additional steps we may take to enhance the safety of our guests and their vehicles. We are grateful for your understanding and hope to have another opportunity to delight you with a more seamless and enjoyable experience. Thanks again for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, Thank you for staying with us at Holiday Inn Express SFO and taking a moment out of your busy schedule to share your feedback. We are pleased to know you had a positive overall experience at our hotel, and we are glad that our location was a highlight of your visit. We hope you enjoyed exploring the area from our convenient base in South San Francisco. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We hope to have the pleasure of serving you again when your travels bring you back to the area. Thank you for choosing us. Have a safe trip!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it's clear that we fell short in this instance. We understand the importance of maintaining a clean environment and deeply regret the issue you encountered with flies in the lobby. While this falls well below our high standards of cleanliness, we assure you that this experience does not reflect the quality and standard we usually provide for our guests. We clean our entire hotel to a very high standard; however, these pests can gain entry to the hotel's interior with ease, and they are difficult to eradicate, particularly in a climate like ours. That said, we take this matter seriously and have shared your feedback with the relevant team to ensure corrective measures are put in place to ensure the issue has been dealt with comprehensively at this point. Additionally, we will conduct a full review of our current cleaning and pest-control procedures to make sure the risk of such incidents arising again is minimized. Thank you for bringing this matter to our attention. We are constantly working to improve our facilities and services, and your feedback is helpful. We hope you'll give us another chance down the road, as we are eager to make this right and delight you with a superior experience. Thanks again for your stay and your feedback. We are grateful for both.Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for choosing Holiday Inn Express SFO for your lodging needs in South San Francisco. We appreciate the opportunity to serve you during your travels and thank you for sharing your valuable thoughts about your stay. Your comfort is important to us, and we are delighted you found the bed very comfortable. We hope your stay was relaxing and you had a great night's sleep at our hotel. We are constantly improving our facilities and services based on what we learn from our guests, and we appreciate your suggestion for breakfast. We have taken your feedback on board to share with our dedicated management team for review and consideration. We trust that everything else was to your satisfaction, and we hope to have you back with us when you return to the area. Enjoy your travels, and see you again soon!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, We are always pleased to receive feedback from our visitors in relation to their stays at Holiday Inn Express SFO, and we are delighted to know you had a 5-star experience at our hotel - thank you for taking the time to post your review. We are pleased to hear you enjoyed our complimentary breakfast and appreciated the free airport shuttle service, and we hope you had a comfortable night's rest at our property. Your comment about parking is duly noted. We understand your concern and regret any displeasure with the fee. Unfortunately, due to limited parking in this area, almost all hotels charge a parking fee. As an airport property, we strive to provide convenient and secure parking for our guests. Our secured parking lot is priced very competitively when compared to other airport hotels nearby and hotels in San Francisco that also charge for parking. Our parking fee is just 19.99 per day, which is much lower than other hotels in the San Francisco and SFO area that charge up to 75 per day with no in-and-out privileges. This fee is listed on our brand website and all booking sites, so it is not a surprise for our guests. Nonetheless, we value your feedback and hope this aspect of your stay did not take away from your overall experience too much. We hope to have the pleasure of hosting you again when your travels bring you back to the area. Thank you for choosing us. Have a safe trip!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for choosing our hotel for your stay during your travels and taking the time out of your busy schedule to review us. We sincerely appreciate your feedback and the opportunity to serve you. We strive to deliver a great guest experience, but it's clear that we fell short of your expectations of comfort and service. Our dedicated team takes great pride in serving our guests, so it's regrettable to hear you felt that way. Your voice is important to us, and we take your feedback seriously. We will ensure that our front desk team is aware of your impression and see to it that we provide better customer service moving forward. We have noted your comments about the lobby doors to the restrooms and the chemical smell in your room, and we are deeply sorry for any discomfort or inconvenience you experienced. Although we're proud of our high cleanliness standards, we understand that the smell of chemicals can be overwhelming. Lastly, the public restroom doors are locked as they are only for the use of guests and not outside visitors. Your room key will open the public restroom doors. By limiting access to hotel guests only, we are able to maintain a high level of cleanliness in our public restrooms. Thank you for bringing these matters to our attention. We are committed to your comfort and satisfaction and hope you'll give us another opportunity to share a more positive experience on a future visit. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for reviewing your recent stay with us at Holiday Inn Express SFO and awarding us a 5/5 rating. It's always rewarding to receive a perfect score from valued guests like you, and we are thrilled you had an enjoyable time at our hotel. It was a pleasure to host you, and we eagerly await your next visit and the chance to delight you again. Thank you for making us your hotel of choice on this journey. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Thank you for sharing your feedback with us, Fernando!We're glad to hear that you found parking easy and enjoyed our rooms during your stay. We strive to provide a comfortable and convenient experience for all our guests. We appreciate your comments and will continue to work on maintaining the quality of our accommodations. We look forward to welcoming you back for an even better stay in the future. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Mr. Kumar, Thank you for staying with us at Holiday Inn Express SFO and taking a moment out of your busy schedule to share your positive rating of our hotel. We are committed to your comfort and satisfaction, and it's great to know you had an enjoyable experience, as reflected in your positive rating. We hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We look forward to hosting you again and hope to share a 5-star experience with you on your next visit. Thank you for making us your hotel of choice on this journey. It was nice to have you visit. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Many thanks for taking the time out of your busy schedule to review your experience at Holiday Inn Express SFO with five stars! We appreciate your feedback and are thrilled you had a satisfying stay with us. It's great to hear you liked the room and found it clean and the bed comfortable. Your comfort and satisfaction are of utmost importance to us, and we are so pleased we could ensure that on this visit. We hope to have the pleasure of hosting you again and look forward to sharing another enjoyable experience with you on your next visit. Thank you for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Many thanks for the 5-star review! We appreciate you making Holiday Inn Express SFO your hotel of choice in South San Francisco and are grateful that you have taken the time to let us know how you perceived our accommodation. We are happy to hear you enjoyed our hotel's tranquil environment and nearness to the airport, and we hope your stay was comfortable and you had easy access to everything you needed. It's rewarding to learn you left 100% satisfied, and we eagerly await your next visit and the chance to exceed your expectations again. Thank you for staying with us on this journey. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for staying with us at Holiday Inn Express SFO and taking a moment out of your busy schedule to review your experience. We are grateful for your feedback and your 5/5 rating. We hope your stay was relaxing and you had a good night's sleep at our property. We regret any inconvenience caused due to the parking situation. Parking is a significant concern in the city due to space constraints. Nevertheless, we provide convenient on-site parking for our guests and try our best to accommodate all our guests for this facility. We'd love to have more parking available for our visitors, but unfortunately, space around our property is very much at a premium. We sincerely hope this aspect of your stay did not take away from your overall experience too much. We trust that the positives of your visit outweighed any downsides, and we look forward to welcoming you back when you return to South San Francisco. Thank you for making us your hotel of choice on this journey. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for staying at Holiday Inn Express SFO in South San Francisco. We sincerely appreciate you sharing your 5-star rating of our hotel, and we are delighted to hear we remain your accommodation of choice here for future visits. We are glad you found our breakfast satisfactory, and we hope everything was in order and you had an enjoyable stay with us. It was a pleasure to host you, and we're excited to see you again soon! Thank you for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Many thanks for taking the time to review your stay at Holiday Inn Express SFO. It is rewarding to hear your perspective on our hotel, and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are thrilled to know you found our staff friendly and the beds extremely comfy, and we thank you for endorsing our clean facility. Your complete satisfaction lets us know we're on the right track, and we eagerly await your next visit and the chance to share another 5-star experience with you. Thank you for making us your hotel of choice on this journey. We are grateful for the opportunity to serve you. Safe travels, and see you again soon!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, Thank you so much for the 5-star review! It's always great to be at the receiving end of a fabulous rating, and we hope you had an exceptional experience at Holiday Inn Express SFO in South San Francisco. We appreciate you making us your hotel of choice on this journey and look forward to having you back with us soon for another positive experience. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, We are always pleased to receive feedback from our visitors in relation to their stays at Holiday Inn Express SFO, and we are delighted with your rating and comments - thank you very much. Our dedicated team works very hard to ensure memorable experiences for all our guests, and your appreciation of our staff and service will serve as an encouragement to all of our team members and motivate our team to remain focused on our goal of providing 100% value and quality services at all times. We are also happy to hear that our convenient location was a highlight of your visit. Your complete satisfaction is what drives us, and we hope to have you back with us soon for another enjoyable experience at our hotel in South San Francisco. Thank you for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear guest, Thank you for choosing Holiday Inn Express SFO for your lodging needs in South San Francisco and for giving us a positive review. We sincerely appreciate your business and feedback and hope your stay was pleasant and comfortable. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear those details. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for your review. We greatly appreciate your stay and your perfect rating! We strive to ensure that every guest who stays with us leaves 100% satisfied, and we are thrilled we achieved said task with you, as reflected in your 5/5 rating. We hope to have the pleasure of welcoming you back soon for another positive experience. Thank you for choosing Holiday Inn Express SFO. We are grateful for the opportunity to serve you.Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Many thanks for your positive review! We are always pleased to receive feedback from our visitors in relation to their stays at Holiday Inn Express SFO, and we are delighted to hear that our convenient location near the airport and freeway was a highlight of your visit. We are glad that our hotel's close proximity to McDonald's suited you, and we hope you enjoyed exploring the local dining options from our central location in South San Francisco. It was a pleasure to have you as our guest recently, and we look forward to seeing you again soon for another enjoyable experience. Thank you for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Many thanks for your gracious comments and generosity with the rating! It was our pleasure to host you at Holiday Inn Express SFO in South San Francisco, and we are pleased to hear that you found our hotel to offer good quality for the price. Providing our guests with quality accommodations/amenities at a reasonable price is always our goal, and we are glad to see that reflected in your experience. We are also happy to learn our proximity to the airport was convenient for you. Your satisfaction is our greatest accomplishment, and we hope to remain your accommodation of choice here for future visits. Thanks for allowing us to serve you during your travels. We're excited to have you back!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, Thank you for choosing Holiday Inn Express SFO for your recent stay and giving us a positive review. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, We are sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. We take upkeep and cleanliness very seriously and strive to exceed our guests' expectations of comfort and quality accommodations/amenities. We understand the importance of maintaining a fresh look and feel for our property and undertake periodic renovations/repairs as part of the hotel's routine upkeep. Nonetheless, we value your feedback and will keep your comments in mind for future improvements. While it's regrettable that we failed to exceed your expectations on this visit, we hope you will give us another chance down the road, as we are eager to provide you with a superior experience and change your perception with our continuous improvements. Thank you for staying with us on this journey. We sincerely appreciate your business and your feedback.Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for your review. We strive to deliver a great guest experience; however, it's clear from your rating of our hotel that your recent visit did not meet your expectations, and we apologize for any disappointment with our accommodation/service. We take poor experiences very seriously and would appreciate any feedback you could provide to improve. We hope for an opportunity to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey. We appreciate it.Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for taking the time to rate your recent stay at Holiday Inn Express SFO and giving us a positive review. We are pleased to hear that you had a pleasant stay with us and hope everything was in order and you had easy access to your essentials. We eagerly await your next visit and the chance to share another 5-star experience at our hotel in South San Francisco. Thank you for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for your review. We strive to deliver a great guest experience; however, it's noticeable from your rating of our hotel that your recent visit did not fully meet your expectations, and we apologize for any disappointment with our accommodation/service. We are committed to your comfort and satisfaction and would appreciate any feedback you could provide to improve. We hope to have another opportunity to host you more successfully and delight you with a superior experience. Thank you for staying with us on this journey. We are grateful for your business and appreciate you taking the time to rate us.Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Many thanks for the 5-star review and for sharing your positive experience at Holiday Inn Express SFO with us and the community! We are happy to hear that you appreciated our hotel's central location, which puts you close to the airport and San Francisco's top-rated attractions, and we hope you enjoyed commuting around the city from our convenient location. It was a pleasure to host you, and we look forward to hosting you again when travels bring you back our way. Thank you for staying with us on this journey. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear guest, Thank you for staying at Holiday Inn Express SFO on this journey and for taking the time to review us. We value your feedback and are pleased to learn you had a positive overall experience at our hotel. We are happy to hear you appreciated the friendliness of our staff, and we hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything we can do to make your next experience even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to deliver a 5-star experience during your next stay. Thank you for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for your recent stay and the positive rating. While we are glad you appreciated our breakfast quality, we regret the aspects of your stay that weren't up to par. We are sorry for your displeasure with the Airport fee. We understand that any unexpected fees/charges can be inconvenient to our guests, so we do our best to ensure all information is clear. It sounds like you are referring to the amenity fee of 7.99 per day - a fee implemented so that the hotel can retain the services and amenities it provided pre-pandemic. As many returning customers may have noticed, the hotel's rates have decreased by more than fifty percent since the onset of the pandemic. Rather than eliminate hotel amenities altogether and reduce hotel staff, we have chosen to charge a fee that is fully disclosed at the time of booking to help pay for the retention of amenities and services. It's unfortunate to learn about the pest issue you encountered in your room. The property is serviced regularly by pest control, and we have procedures related to our pest policy that should have prevented the possible pests you discovered, so it's strange that this happened. This is a serious allegation that would require investigation if true. We request you contact the hotel directly with more details so we can investigate the matter. Thank you for your feedback. We sincerely apologize for any discomfort you experienced and hope you feel better soon. We look forward to another opportunity to exceed your expectations with the comfortable and enjoyable stay we are known to provide our guests. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team