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Avis sur Hilton San Francisco Airport Bayfront

4 out of 5
Hilton San Francisco Airport Bayfront
600 Airport Blvd, Burlingame, CA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 1077 avis sur 2149." "
Note des voyageurs de 8 (Bien), d’après 552 avis sur 2149." "
Note des voyageurs de 6 (Satisfaisant), d’après 262 avis sur 2149." "
Note des voyageurs de 4 (Médiocre), d’après 142 avis sur 2149." "
Note des voyageurs de 2 (Horrible), d’après 116 avis sur 2149." "

8,6/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Philip, Laval

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
o
Séjour de 1 nuit en décembre 2023
Réponse de Hilton Airport Bayfront le 27 déc. 2023
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

philippe

Séjour de 1 nuit en novembre 2023
Réponse de Hilton Airport Bayfront le 18 nov. 2023
Thank you for your visit. We appreciate your feedback!

8/10 Bien

Gaetan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de GM le 21 sept. 2023
Thank you for taking the time to rate your stay with us. It is wonderful to know you enjoyed your experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience warranting a 10 rating.We hope to see you again soon.Regards,John C. Kellites / General Manager

10/10 Excellent

Danielle

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service courtois, demande spéciale d’arrivée hâtive accommodante.
Séjour de 1 nuit en avril 2023
Réponse de GM le 24 avr. 2023
Thank you for sharing your stay experience. It is wonderful to know we were able to impress you with our service. We hope you come back to see us again soon. Regards,John C. Kellites / General Manager

8/10 Bien

JOEL

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cher pour ce que c'est
Séjour de 2 nuits en avril 2023
Réponse de GM le 24 avr. 2023
Thank you for taking the time to rate your stay with us. We will continue to work very hard to ensure all our guest leave feeling they had an experience worthy of a 5 rating.We hope to see you again soon.Regards,John C. Kellites / General Manager

8/10 Bien

Jimmy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bon rapport qualité/prix. Personnel très professionnel et attentionné. Chambre très confortable et paisible. Vue sur la Baie de San Francisco. Sentiers pédestres à quelques pas. Stationnement à 20.00 US par jour.
Séjour de 3 nuits en décembre 2022
Réponse de GM le 12 déc. 2022
Thank you for completing such detailed review of your stay with us. It is wonderful to know we have been able to impress you with our service and hotel features.Thank you for staying with us. We hope you come back and see us again soon.Regards,John C. Kellites / General Manager

4/10 Médiocre

SEVERINE

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
1iere chambre très bruyante et baignoire bouché Nous avons demandé a changer de chambre 2 ieme chambre des.boules de cheveux trouvés dans la chambre, c'était pas du tout propre. Le resto on a eu une pizza congelé !
Séjour de 1 nuit en juillet 2022
Réponse de GM le 25 juil. 2022
Thank you for taking the time to write a review about your recent stay at our hotel. Your feedback is incredibly important and will provide us with valuable insight into our guests needs. I am terrible sorry we failed to provide you with the experience you expect. Cleanliness is something we take very seriously and I apologize we did not deliver the level of service you deserve. You can be assured we will continue to focus on delivering an exceptional guest experience. Regards, John C. Kellites / General Manager

8/10 Bien

Nathalie

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Correct mais sans plus
Chambre un peu vieillottes. Bon pdj Ensemble correct mais pas un 4 •
Séjour de 1 nuit en juin 2022
Réponse de GM le 30 juin 2022
Thank you for taking the time to review our hotel. Your feedback is very helpful, providing us with insight into what we are doing well and areas we can improve upon. I was sorry to read there were any negative elements of your stay. It is our goal to ensure all our guests leave feeling special and equally impressed with our service and cleanliness. We will continue to work towards this goal. We hope to welcome you back again soon. Regards, John C. Kellites / General Manager

10/10 Excellent

Diane, La Cité-Limoilou

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous avons séjourné pour une courte escale a San Francisco,la navette pour l'aéroport et la proximité de l'aéroport. Restaurant sur place et vue sur la baie.
Séjour de 1 nuit en mars 2022
Réponse de GM le 30 avr. 2022
Thank you for your feedback. It is wonderful to read you enjoyed your stay with us. Our staff takes great pride in providing the utmost care for our guest and they are always thrilled to read such wonderful comments from our guests. We are certainly blessed with an amazing location, offering incredible views of the Bay from many of our rooms. Please do come back and see us again soon. Regards, John C. Kellites / General Manager

6/10 Satisfaisant

francois

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ensemble moyen
Personnel aimable et serviable. Par contre, 20$ de parking par nuit, le petit déjeuner est complet mais peu de choix, les vitres de la chambre étaient très sales. Avec le vent qui passe sous la porte, cela faisait beaucoup de bruit. Et pas de réfrigérateur dans la chambre.
Séjour de 5 nuits en avril 2022
Réponse de GM le 24 avr. 2022
Thank you for taking the time to complete such a detailed review of your stay with us and your continued loyalty to the Hilton family. We take great care to ensure all our hotel features are well maintained and the service we provide is world class. The feedback you have provided will help us ensure we continue to focus on what is important to our guests. Regards, John C. Kellites / General Manager

4/10 Médiocre

Nancy, Quebec

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Les fenêtres sont tellement sales qu’on me voit presque pas à l’extérieur. Les navettes sont lentes . Le resto n’est pas accessible en tout temps , le menu est restreint et il fait trop froid.
Séjour de 1 nuit en avril 2022
Réponse de GM le 15 avr. 2022
Thank you for taking the time to complete such a detailed review of our hotel and sharing your concerns. I want to apologize for the areas where we left you disappointed. I can assure you we will continue to work very hard to making all our guests feel special during their time with us. I hope you will give us an opportunity to redeem ourselves. Regards, John C. Kellites / General Manager

6/10 Satisfaisant

Hind

Séjour de 1 nuit en novembre 2021

8/10 Bien

philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour sur un site agréable. Petit bémol sur l’eau chaude de la douche qui met un long moment avant d’arriver
Séjour de 1 nuit en août 2021
Réponse de Front Desk le 29 août 2021
Thank you for the feedback. We will share it with our hotel staff.

10/10 Excellent

Rheal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient, close to the airport Reasonably priced
Séjour de 1 nuit en mai 2024

10/10 Excellent

Fernando

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Service
Séjour de 1 nuit en mai 2024
Réponse de GM le 29 mai 2024
Thank you for sharing your stay experience. It is wonderful to know we were able to impress you with our service. We hope you come back to see us again soon. Regards,John C. Kellites / General Manager

10/10 Excellent

Tommy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the room that I stayed in. The Bed was so comfortable to sleep in. I had a nice view from the windows.
Séjour de 1 nuit en mai 2024
Réponse de Hilton Airport Bayfront le 28 mai 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Carola

Les points forts : Propreté
Séjour de 1 nuit en mai 2024

10/10 Excellent

chris

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property, close to airport
Séjour de 1 nuit en mai 2024
Réponse de Hilton Airport Bayfront le 28 mai 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Thomas

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was beyond helpful
Séjour de 1 nuit en mai 2024
Réponse de Hilton Airport Bayfront le 28 mai 2024
Thank you for your visit. We appreciate your feedback!

8/10 Bien

Leonardo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked there was easy access from the airport to the hotel transportation access.
Séjour de 2 nuits en mai 2024
Réponse de Hilton Airport Bayfront le 27 mai 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Corinne Michelle

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There’s a nice little walkway over to the Oceanside, With a wooden bridge has a view of San Francisco
Séjour de 2 nuits en mai 2024
Réponse de Hilton Airport Bayfront le 27 mai 2024
Thank you for your visit. We appreciate your feedback!

4/10 Médiocre

Jimmy

Les points faibles : Personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Hilton Airport Bayfront le 28 mai 2024
Thank you for your visit. We will work hard to correct any issues that you may have experienced.

10/10 Excellent

Maria Almira Reyes

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean location
Séjour de 2 nuits en mai 2024
Réponse de Hilton Airport Bayfront le 27 mai 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Margie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best place to stay and park
Séjour de 1 nuit en mai 2024
Réponse de Hilton Airport Bayfront le 27 mai 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Jeffrey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enjoyed the easy access to local bike paths and amenities in Burlingame.
Séjour de 7 nuits en mai 2024
Réponse de Hilton Airport Bayfront le 27 mai 2024
Thank you for your visit. We appreciate your feedback!

6/10 Satisfaisant

Garry

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements
There was no fridge in the room. Trouble with the bathroom sink.
Séjour de 1 nuit en mai 2024
Réponse de Hilton Airport Bayfront le 27 mai 2024
Thank you for your visit. We will address the issues that you experienced.

10/10 Excellent

Robert

Les points forts : Infrastructures et conditions de l’hébergement
All employees were great!
Séjour de 1 nuit en mai 2024
Réponse de Hilton Airport Bayfront le 26 mai 2024
Thank you for your visit. We appreciate your feedback!

8/10 Bien

Juan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service
Séjour de 1 nuit en mai 2024
Réponse de Hilton Airport Bayfront le 26 mai 2024
Thank you for your visit. We appreciate your feedback!

4/10 Médiocre

Eugene

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
This is a nice hotel but I ask for a Bay view window and this room had slight side shot of the Bay. Also we brought food from a nice restaurant hoping that to warm it up the next day and they do not have a microwaves in the rooms. Also after doing a little investigating, I found out that it was the Marriott by the Bay that we stayed at for my birthday last year, of which had a full view of the Bay, and the rooms with the things that we needed. I should have did a little deeper investigating seeing that this time it is our 20th year wedding anniversary that we are celebrating, but I made a mistake and chose the Hilton instead of Marriott.
Séjour de 1 nuit en mai 2024
Réponse de Hilton Airport Bayfront le 26 mai 2024
Thank you for your visit. It is disheartening to learn that you did not enjoy the view from room during your visit. Our building faces north and south and the bay is directly to our east, so all rooms with views feature the bay either to the right or left out of the window, depending on which direction you are facing.

10/10 Excellent

Keval

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mai 2024
Réponse de Hilton Airport Bayfront le 26 mai 2024
Thank you for your visit. We appreciate your feedback!

2/10 Horrible

Shikha

Voyage en groupe, Voyage d’affaires
Les points faibles : Équipements
Parking & breakfast was supposed to be included in my price but it wasn’t. The bath tubs were logged. They didn’t service it for hours or give us another room. The staff also was not friendly. I had to pay $20 for parking which was supposed to be included & also $30 per person for breakfast so we has to walk down to find a food joint & there was nothing close by. Terrible experience. Will never stay here again.
Séjour de 1 nuit en mai 2024
Réponse de GM le 25 mai 2024
Thank you for taking the time to review your stay with us. I am sorry to read you did not enjoy your time with us. Your feedback is extremely helpful and you can be assured we will continue to focus on how we can improve our guest’s experience.Thank you for staying with us. We hope you reconsider staying with us again in the future.Regards,John C. Kellites / General Manager

8/10 Bien

Ahmed

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good stay
Séjour de 1 nuit en février 2024
Réponse de GM le 24 mai 2024
Thank you for taking the time to rate your stay with us. It is wonderful to know you enjoyed your experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience warranting a 5 star rating.We hope to see you again soon.Regards,John C. Kellites / General Manager

10/10 Excellent

Maria, Riverside

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice hotel, great location and great customer service!
Séjour de 2 nuits en mai 2024
Réponse de GM le 24 mai 2024
Thank you for taking the time to share your comments with us. Like you, many of our guests enjoy our convenient location and spectacular setting. If you are visiting downtown San Francisco, have business South in the Silicon Valley or simply need to be close to the airport our hotel provides an excellent central location for all there is to see and do in the Bay Area. We hope you will come see us again soon.Regards,John C. Kellites / General Manager

10/10 Excellent

Jaqueline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de GM le 22 mai 2024
Thank you for taking the time to rate your stay. We are thrilled to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager

2/10 Horrible

Maneet

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Bedsheets & pillows have marks on it. Towels have a bad smell. Bathroom was dirty
Séjour de 1 nuit en mai 2024

10/10 Excellent

HEATHER

Voyage en couple
Les points forts : Propreté et équipements
Comfortable bed and quiet
Séjour de 1 nuit en avril 2024
Réponse de Hilton Airport Bayfront le 20 mai 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When the gates did not work were out no sign letting you know it wasn't working
Séjour de 1 nuit en mai 2024
Réponse de Hilton Airport Bayfront le 19 mai 2024
Thank you for your visit. We appreciate your feedback! Please be assured that we will address your concerns with the gates.

10/10 Excellent

Kimberly

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms were nice and comfortable. Close to the airport which was perfect.
Séjour de 1 nuit en mai 2024
Réponse de Hilton Airport Bayfront le 19 mai 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Clemence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mr. Ryan was very kind and expressed his empathy to us as we are so frustrated in our cancelled flights. He helped us check in fast and assist us in all our needs.
Séjour de 1 nuit en mai 2024
Réponse de Hilton Airport Bayfront le 19 mai 2024
Thank you for your visit. We appreciate your kind feedback and are delighted to receive your comments!

10/10 Excellent

eric

Séjour de 1 nuit en mai 2024
Réponse de Hilton Airport Bayfront le 19 mai 2024
Thank you for your visit. We appreciate your feedback!

6/10 Satisfaisant

Zhaofang, Plano

Séjour de 2 nuits en mai 2024
Réponse de Hilton Airport Bayfront le 19 mai 2024
Thank you for your visit. We will work hard to address any issues that you may have experienced.

8/10 Bien

Maria Rachael, Tracy

Les points forts : Propreté et équipements
We Always stay here when we fly out to Hawaii. Parked our car for a week . It's very convenient. That's the only reason i stay here . It's a nice hotel but pricey for a night.
Séjour de 1 nuit en mai 2024
Réponse de Hilton Airport Bayfront le 28 mai 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

PAMELA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff easy check-in, shuttle to the airport. Good place to stay
Séjour de 1 nuit en mai 2024
Réponse de Hilton Airport Bayfront le 14 mai 2024
Thank you for your visit. We appreciate your feedback!

8/10 Bien

Kirri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rooms were great, but mine did not have a refrigerator. Also, upon check-in I was told about the continental breakfast which I thought was included in my stay, but after eating I was brought a bill which I think was undeserved because the buffet did not offer enough items that I can eat within my diet. If I knew that I would be charged $31, I would’ve preferred to eat elsewhere.
Séjour de 1 nuit en mai 2024
Réponse de Hilton Airport Bayfront le 14 mai 2024
Thank you for your visit. Refrigerators are currently able to be requsted. Regrettably, breakfast was not included for your visit, but we offer it as an option for purchase. Thank you for taking a moment to share your feedback.

8/10 Bien

Y

Les points forts : Propreté et équipements
good
Séjour de 1 nuit en mai 2024
Réponse de GM le 13 mai 2024
Thank you for taking the time to rate your stay with us. It is wonderful to know you enjoyed your experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience warranting a 5 rating.We hope to see you again soon.Regards,John C. Kellites / General Manager

10/10 Excellent

Kerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hilton Airport Bayfront le 13 mai 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Hilary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome property with excellent people!
Séjour de 1 nuit en mai 2024
Réponse de Hilton Airport Bayfront le 12 mai 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Sean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Book this hotel on a long layover, book the same day I arrived. The cost was spot on for same day hours before I needed the accomodations. Needless to say it worked out perfectly.
Séjour de 1 nuit en avril 2024
Réponse de Hilton Airport Bayfront le 10 mai 2024
Thank you for your visit. We appreciate your feedback!

8/10 Bien

Wayne

Séjour de 1 nuit en mai 2024
Réponse de GM le 28 mai 2024
Thank you for taking the time to rate your stay with us. It is wonderful to know you enjoyed your experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience warranting a 5 rating.We hope to see you again soon.Regards,John C. Kellites / General Manager

10/10 Excellent

Aimee

Séjour de 1 nuit en mai 2024
Réponse de Hilton Airport Bayfront le 28 mai 2024
Thank you for your visit. We appreciate your feedback!