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Avis sur Grand Hyatt San Francisco

4 out of 5
Grand Hyatt San Francisco
345 Stockton St, San Francisco, CA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 817 avis sur 1298." "
Note des voyageurs de 8 (Bien), d’après 293 avis sur 1298." "
Note des voyageurs de 6 (Satisfaisant), d’après 81 avis sur 1298." "
Note des voyageurs de 4 (Médiocre), d’après 51 avis sur 1298." "
Note des voyageurs de 2 (Horrible), d’après 56 avis sur 1298." "

9,2/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Dominique

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Anisa le 13 janv. 2024
Hello Dominique,Thank you for the rating. We hope you enjoyed your stay with us and hope to have the opportunity to host you again soon.Best,

8/10 Bien

Vincent

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Ana le 10 août 2023
Dear Vincent,Thank you for providing your feedback! I'm glad to see you had a good time. We hope to see you again soon!

4/10 Médiocre

Martin

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Hotel vieillissant. Lugubre par endroit. Excellent petit dejeuner.
Séjour de 2 nuits en janvier 2023
Réponse de AV le 23 févr. 2023
Bonjour. Merci d'avoir pris le temps de votre journée pour nous faire part de vos commentaires. Nous nous efforçons toujours d'offrir à tous nos clients une expérience exceptionnelle et il est regrettable que nous n'ayons pas pu le faire pour vous cette fois-ci. Alors que nous continuons à nous améliorer, nous espérons vous offrir une meilleure expérience la prochaine fois. Merci de rester avec nous et nous espérons que vous passerez une bonne fin de journée.

10/10 Excellent

Christophe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Big hotel Convenient location Nice staff
Séjour de 4 nuits en septembre 2022
Réponse de AV le 16 oct. 2022
Good morning, thanks for taking the time out of your day to provide us with this feedback. We're pleased that you had a great stay. We look forward to having you stay with us in the future for and even better experience. Thanks and have a great rest of your weekend.

10/10 Excellent

Pascal, Shawinigan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien situé, personnel courtois, propreté et confort. Bref tout ce qu’on cherche lors d’un séjour
Séjour de 2 nuits en août 2022
Réponse de AV le 28 août 2022
Bonjour, merci d'avoir pris le temps de votre journée pour nous fournir ces commentaires, nous sommes heureux que vous ayez eu une excellente expérience globale et nous nous réjouissons de vous donner la même expérience la prochaine fois. Nous espérons que vous apprécierez le reste de votre journée.

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en mai 2022
Réponse de GHSF Reservations le 31 mai 2022
Sorry you were disappointed with your stay.

8/10 Bien

Lyne

Séjour de 7 nuits en avril 2022
Réponse de Grand Hyatt San Francisco Reservations le 29 avr. 2022
Thank You for your feedback!

10/10 Excellent

Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en décembre 2021
Réponse de GHSF Reservations le 18 déc. 2021
Thank you for staying with us.

10/10 Excellent

Sandy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel superbe très propre personnel au top
Séjour de 2 nuits en décembre 2021
Réponse de GHSF Reservations le 14 déc. 2021
Thank you for staying with us.

8/10 Bien

Etienne

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021
Réponse de GHSF Reservations le 2 déc. 2021
Thank you for staying with us. We appreciate your feedback.

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très belle vue sur San Francisco mais parking hors de prix
Séjour de 5 nuits en juin 2021
Réponse de GHSF Reservations le 3 juil. 2021
Thank you for your feedback.

10/10 Excellent

Vanessa, Sacramento

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Tania le 24 mai 2024
Hello Vanessa,Thank you for the 5-star rating, we are glad that you had an amazing stay with us. We appreciate you for choosing Grand Hyatt San Francisco and look forward to having you as a guest in the future.Warm regards,Tania

10/10 Excellent

Carl

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liked the location Friendly staff
Séjour de 2 nuits en mai 2024
Réponse de Ana le 21 mai 2024
Dear Carl,We appreciate your excellent rating and review. We're delighted to hear that you enjoyed our hotel's location and service. We hope to see you again the next time you visit San Francisco.

6/10 Satisfaisant

Nikita

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Tania le 24 mai 2024
Hello Nikita,Thank you for providing this feedback about your visit. We hope to have the opportunity to welcome you back as a guest with us.Best wishes,Tania

10/10 Excellent

Xuan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really convenient location, love the Balmain personal care collections
Séjour de 1 nuit en mai 2024
Réponse de Tieysha le 19 mai 2024
Hello Xuan,Thank you for your 5 out of 5 rating as well as your review. We are so pleased to hear that you enjoyed our convenient location, as well as the Balmain personal care collection. We hope we will have the pleasure of welcoming you back to Grand Hyatt San Francisco in the future.Best Wishes,

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy process great staff
Séjour de 1 nuit en mai 2024
Réponse de Lindsey le 19 mai 2024
Dear Andrew,Thank you for your feedback. We are glad to see everything was easy and you enjoyed the staff. We would love to have you stay with us again in the near future!! Warm Regards,

8/10 Bien

Zaid

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mostly friendly hotel staff. Strictly rules for consuming breakfast at the MZ restaurant although we have upgrade to Club … Strictly only consumed breakfast level 32 without need to be billed …
Séjour de 8 nuits en mai 2024
Réponse de Rebecca le 13 mai 2024
Hello Zaid,Thank you for your recent stay at Grand Hyatt San Francisco. It was our pleasure welcoming you. We are so happy you received amazing service from our team. We hope to welcome you back again.Warm regards,Rebecca

8/10 Bien

Sean F

Les points forts : Propreté et personnel et service
Séjour de 6 nuits en mai 2024
Réponse de Janet le 9 mai 2024
Dear Sean F,Thank you for taking time to rate our Grand Hyatt San Francisco. We are pleased that overall, you had a good experience. We hope to have the pleasure of welcoming you back again soon.Warm regards,

10/10 Excellent

Adriana, Pembroke Pines

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was convenient in my experience
Séjour de 2 nuits en avril 2024
Réponse de Betsy le 4 mai 2024
Dear Adriana,Thank you for your 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

8/10 Bien

Edgar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pillows made it impossible to have a restful night :(
Séjour de 3 nuits en avril 2024
Réponse de Ana le 30 avr. 2024
Dear Edgar,We appreciate your insightful feedback. Thank you for choosing to stay with us while in San Francisco. We're sorry to hear you didn't fully enjoy your stay because the pillows weren't comfortable. We'd like to discuss this further with you; please contact us through our social or chat platforms. We hope to improve your experience the next time you visit!

6/10 Satisfaisant

Linda

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the service and staff were very nice and friendly. Room was on the smaller size, needed more electric sockets in more convenient locations. Standard room design was a bit awkward and clunky, like toilet paper holders were in an awkward position the sink was too large and left little counter space for sundries and no bathroom fan. Food was very poor quality for the price. Tasted like frozen entrees microwaved and served lukewarm. We had soup, pizza and fish and chips. The drinks were great but food was a bit disappointing. The service definitely made up for these minor criticisms.
Séjour de 2 nuits en avril 2024
Réponse de Laura le 29 avr. 2024
Dear Linda,Thank you for sharing your experience with us. Your feedback is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We appreciate your acknowledgment of our great staff and regret that we fell short of your expectations. We value your loyalty, and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back and provide a more positive stay next time.Best regards,

10/10 Excellent

Chen

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Laura le 29 avr. 2024
Dear Chen,Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that you were comfortable during your stay with us. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Amber

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Janet le 26 avr. 2024
Dear Amber,We are excited to see the rating you gave on our Grand Hyatt San Francisco! It pleases us to know that you enjoyed every aspect of your stay, and all your expectations were met. We hope to have the pleasure of welcoming you back for another stay soon.Warm regards,

10/10 Excellent

Anna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was amazing and the restaurant on the property is good too. It’s a very clean hotel and steps away from shopping and union square.
Séjour de 2 nuits en avril 2024
Réponse de Ana le 23 avr. 2024
Dear Anna,We appreciate your feedback. Thank you for choosing to stay with us while in San Francisco. We're delighted to hear that our staff exceeded your expectations, and you enjoyed your dining experience and the cleanliness of our hotel. We hope to welcome you back soon!

8/10 Bien

Heidi

Voyage en couple
Les points forts : Propreté et personnel et service
Liked the location! Near cable cars, streetcars, union square and a short distance to Chinatown and the Wharf. A little dated but had a fantastic staff!!
Séjour de 6 nuits en avril 2024
Réponse de Janet le 19 avr. 2024
Dear Heidi,Thank you for providing a review on our Hyatt Regency New Orleans. We are delighted to hear you liked the location, nearby cable cars, Union Square, the Wharf and the short distance to Chinatown. We are extremely pleased to hear how fantastic the staff was. They will be happy to hear this too. We will share your feedback with our team regarding how the hotel was a little dated, so this can be taken into consideration for future hotel improvements. We hope to have the pleasure of you staying with us in the future.Warm regards,

10/10 Excellent

Isis

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Increíble
Séjour de 1 nuit en mars 2024
Réponse de Jamison le 11 avr. 2024
Hello Isis, Thank you for your wonderful review! We're delighted that you had an incredible stay with us, and we hope to welcome you back as our guest again soon at Grand Hyatt San Francisco! Best regards,Jamison

10/10 Excellent

Yayoi

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Rebecca le 11 avr. 2024
Hello Yayoi,Thank you for your feedback and recent stay at Grand Hyatt San Francisco. It was our pleasure to welcome you. We hope to see you again.Warm regards,Rebecca

10/10 Excellent

Amanda

Séjour de 3 nuits en avril 2024
Réponse de Tania le 2 mai 2024
Hi Amanada,Thank you for the feedback, we are happy that you enjoyed your stay with us. We look forward to having you as a guest with us again soon.Warm regards,Tania

10/10 Excellent

Eric

Séjour de 3 nuits en avril 2024
Réponse de Tania le 2 mai 2024
Hello Eric,Thank you for the 5-star rating. We hope to have the opportunity to welcome you as a guest with us again in the future.Best wishes,Tania

10/10 Excellent

Amanda

Séjour de 3 nuits en mars 2024
Réponse de Tania le 2 mai 2024
Hello Amanda,Thank you for the 5-star rating. We are happy to know that you enjoyed your stay with us. We hope to welcome you back soon here at Grand Hyatt San Francisco.War regards,Tania

4/10 Médiocre

REBECCA

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The room was typical for a large hotel chain, large and clean. The service however was terrible. My colleague and I were treated so disrespectfully on more than 3 occasions by different staff members. Hopefully they work on their customer service.
Séjour de 2 nuits en mars 2024
Réponse de Travis le 3 avr. 2024
Hello Rebecca!Thank you for taking the time to provide your review of our hotel. We would like to apologize that you did not receive the customer service you would expect from Hyatt. Please reach out to us via one of our social or chat channels as we would like the opportunity to speak with you further about your stay. We look forward to hearing from you. Warm Regards, Travis

10/10 Excellent

ROBERT

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Betsy le 25 mars 2024
Dear Robert,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

2/10 Horrible

Andrew

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stay at a lot of places and this was the first time we didn’t like the stay
Séjour de 1 nuit en mars 2024
Réponse de Lindsey le 24 mars 2024
Dear Andew,Thank you for your review. I am very sorry to learn of your disappointment. Please contact us on one of our Social Media outlets such as Facebook, Twitter, or by using our World of Hyatt chat to further assist you. We hope to keep you as a valued guest and would like to work with you to get this fully resolved. We hope to hear from you soon.Best Regards,

8/10 Bien

Pam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Laura le 11 mars 2024
Dear Pam, Thank you for taking the time to provide your rating. We truly hope your stay with us was enjoyable and we hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Aman

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Need parking
Séjour de 1 nuit en mars 2024
Réponse de Melinda le 8 mars 2024
Dear Aman,Thank you for taking the time to review our property. We have noted your concern about the need for parking and will forward your feedback to our management team. We hope to have the opportunity to welcome you back to Grand Hyatt San Francisco again soon!Warm regards,Melinda

10/10 Excellent

Edgar, Glendale

Séjour de 1 nuit en février 2024
Réponse de Melinda le 22 mars 2024
Dera Edgar,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Grand Hyatt San Francisco again soon!Warm regards,Melinda

10/10 Excellent

Cem

Séjour de 4 nuits en février 2024
Réponse de Melinda le 22 mars 2024
Dear Cem,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Grand Hyatt San Francisco again soon!Warm regards,Melinda

10/10 Excellent

Dustin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Customer service was excellent and the location was very convenient.
Séjour de 4 nuits en février 2024
Réponse de Candace le 23 févr. 2024
Dear Dustin,I want to thank you for being a guest of our hotel and for taking the time to share your experience at our hotel. We are overjoyed to hear your positive feedback of our hotel location and customer service. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to welcome you back again soon at Grand Hyatt San Francisco.Warm regards,Candace

6/10 Satisfaisant

Antonio

Séjour de 5 nuits en février 2024

10/10 Excellent

Adam

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great area, practical rooms.
Séjour de 4 nuits en février 2024
Réponse de Betsy le 22 févr. 2024
Dear Adam,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and felt that our hotel and practical rooms and was in a great area. We hope to welcome you back as our guest again soon! Warm Regards,

8/10 Bien

quan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Réponse de Lindsey le 20 févr. 2024
Dear Quan,Thank you for taking the time to review your stay with us. I'm happy to hear your stay was overall pleasant. We hope to welcome you back again soon. Best Regards,

8/10 Bien

daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Did not get to dine at the restaurant but the club lounge access was very convenient for quick breakfast (had 3 hot items) without having to purchase it
Séjour de 4 nuits en février 2024
Réponse de Laura le 18 févr. 2024
Dear Daniel, Thank you for taking the time to share your feedback. We are happy to hear that you enjoyed the Regency Club amenities. We truly hope your stay with us was enjoyable and we hope to welcome you back soon. Best regards,

10/10 Excellent

Joel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 2 nuits en janvier 2024
Réponse de Melinda le 7 févr. 2024
Dear Joel,Thank you for taking the time to review our property. We hope to welcome you back to Grand Hyatt San Francisco again soon!Warm regards,Melinda

10/10 Excellent

June Ruth

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Rebecca le 5 févr. 2024
Greetings June Ruth,Thank you for your recent stay. It was our pleasure welcoming you to Grand Hyatt San Francisco. We hope to welcome you back. Warm reagards,Rebecca

10/10 Excellent

Kenta

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the staffs are friendly and their hospitality was great. I would love to stay here again.
Séjour de 1 nuit en janvier 2024
Réponse de Laura le 29 janv. 2024
Dear Kenta,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable an that you were pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Crystal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My fiancé and I had never been to San Francisco and we wanted to scratch it off our bucket list. We loved the location of hotel and walkable area to literally everything! Food was amazing and the structures were so worth seeing! We had an amazing time and the hotel staff, valet were superb!
Séjour de 3 nuits en janvier 2024
Réponse de Melinda le 24 janv. 2024
Dear Crystal,Thank you for taking the time to review our property. We are so glad to hear you found our location convenient and that our staff provided superb service. We are also glad to hear you found the food amazing. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Shamar

Séjour de 4 nuits en janvier 2024
Réponse de Melinda le 20 janv. 2024
Dear Shamar,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Tiffany

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Laura le 15 janv. 2024
Dear Tiffany,Thank you so much for your patronage and for the 5-star rating. We are so happy to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon.Best regards,

2/10 Horrible

Victor

Séjour de 3 nuits en janvier 2024
Réponse de Janet le 27 janv. 2024
Dear Victor,Thank you for taking the time to provide a rating on our Grand Hyatt San Francisco. We are disappointed to see the low rating and would like to know what we could have done to have made your stay a better experience. Please contact us on one of our social or chat channels. We hope to hear from you soon. Kind regards,

10/10 Excellent

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice view, but didn’t have a door to the bathroom that fully closes.
Séjour de 1 nuit en janvier 2024
Réponse de Ana le 8 janv. 2024
Greetings Brian,Thank you for your feedback. We're pleased to hear you enjoyed the view. We hope to welcome you back soon!