Avis sur The Horton Grand, Downtown/Gaslamp Quarter
The Horton Grand, Downtown/Gaslamp Quarter
311 Island Ave, San Diego, CA
Avis
8,8
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,0/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
3 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2022
Réponse de Gwen, Sales Coordinator le 4 oct. 2022
Hi Daniele, thanks for your kind review! We're happy to hear that you had enjoyed your stay, and we hope to welcome you back next time you're in town.
10/10 Excellent
David
22 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
Séjour de 2 nuits en avril 2022
Réponse de Front Desk/Guest Services le 10 mai 2022
Thank you for providing feedback regarding your most recent stay! We are pleased to hear you enjoyed our historical hotel. We look forward to welcoming you back.
10/10 Excellent
Maxime
17 avr. 2022
Maxime
Séjour de 1 nuit en avril 2022
Réponse de Guest Services le 24 avr. 2022
Thank you for providing feedback regarding your most recent stay! We are pleased to hear you enjoyed our historical hotel. We look forward to welcoming you back.
4/10 Médiocre
Voyageur vérifié
14 mars 2022
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Trop cher pour ce que c'esy
Voyageur vérifié
Séjour de 2 nuits en mars 2022
Réponse de Seamus Jordan- Front Office Manager le 19 mars 2022
Je suis désolé que votre expérience n'ait pas été parfaite. Vos commentaires sont appréciés et nous travaillerons pour nous améliorer à l'avenir.
8/10 Bien
Gabrielle
Voyage d’affaires
31 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gabrielle
Séjour de 1 nuit en juillet 2021
Réponse de Seamus Jordan- Front Office Manager le 31 juil. 2021
Thank you so much for your positive review! I am glad you enjoyed our location and friendly staff.
6/10 Satisfaisant
Anthony
Voyage en famille, Voyage en groupe
28 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Anthony
Séjour de 2 nuits en mai 2024
Réponse de HGH Team le 28 mai 2024
Hi Anthony,Thank you for taking the time to share your feedback with us. We deeply apologize for the inconvenience you experienced during your initial stay with us. It is our utmost priority to ensure that every guest enjoys a comfortable and pleasant stay, and we regret that we fell short of meeting your expectations on this occasion.We are truly sorry to hear about the odor in your room and the challenges you faced in getting assistance from our housekeeping team. Please know that this is not the level of service we strive to provide, and we are taking steps to address this issue and prevent it from happening in the future.We appreciate your understanding and patience as we worked to find a solution for you. It was our pleasure to upgrade you to a suite the following morning when one became available. We are glad that this gesture improved your experience with us, and we hope it allowed you to enjoy the remainder of your stay.Your kind words and acknowledgment of our manager's efforts mean a great deal to us. We will be sure to pass on your commendation to them. It is always our goal to ensure that our guests feel valued and well taken care of, and we are delighted to hear that you felt this way.Once again, we apologize for any inconvenience you experienced, and we thank you for your understanding and patience. We hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,
8/10 Bien
John
Voyage d’affaires
28 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
John
Séjour de 4 nuits en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 28 mai 2024
Hi John,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the charmingly old-fashioned ambiance of our hotel and that your room exceeded your expectations in terms of size. It's also wonderful to know that our staff were able to assist you throughout your stay.We appreciate your understanding regarding the bar's closing time and the limited food offerings. While we strive to provide a variety of amenities for our guests, we understand that there are always areas for improvement. Your feedback is valuable to us, and we will certainly take it into consideration as we continue to enhance our services.We're glad to hear that you were able to explore the many dining options nearby. The Gaslamp Quarter offers a wide array of culinary experiences, and we're happy that you were able to take advantage of them during your stay with us.We hope to welcome you back to the Horton Grand Hotel in the future!Warm regards,
8/10 Bien
James, Lass Vegas
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 2 nuits en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 28 mai 2024
Hi James,Thank you for your review and for choosing to stay with us. We hope to welcome you back to the Horton Grand Hotel again soon!Warm regards,
4/10 Médiocre
Andrea
27 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrea
Séjour de 2 nuits en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 28 mai 2024
Ms. Andrea,Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience fell short of your expectations. We apologize for any inconvenience or dissatisfaction you may have encountered during your stay. We appreciate your honesty and hope to have the opportunity to welcome you back in the future for a better experience.
6/10 Satisfaisant
Crissy
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements
Crissy
Séjour de 1 nuit en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 27 mai 2024
Hi Crissy,I'm sorry to hear about the issues you encountered during your stay. It's disappointing to learn that you were not informed about the wedding event taking place and that it affected the quality of your stay. Additionally, the noise from the floor above must have been disruptive and unacceptable.Please accept our sincere apologies for the inconvenience and discomfort you experienced. We understand the importance of providing a peaceful and enjoyable environment for our guests, and we regret that we fell short in this instance.We hope to have the opportunity to welcome you back for a much-improved stay in the future.
10/10 Excellent
Rolland, Palmdale
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rolland
Séjour de 2 nuits en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 27 mai 2024
Hi Rolland,Thank you for your perfect rating and kind words! We're thrilled to hear that you consistently experience polite staff and a clean hotel during your stays with us. Providing excellent service and maintaining cleanliness are top priorities for us, and we're delighted that we've been able to meet your expectations in these areas.We look forward to welcoming you back for another wonderful stay in the future!
10/10 Excellent
Elba
Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elba
Séjour de 1 nuit en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 26 mai 2024
Hi Elba,Thank you for your perfect rating!We look forward to welcoming you back for another wonderful stay in the future!
10/10 Excellent
Ashley
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashley
Séjour de 1 nuit en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 23 mai 2024
Hi Ashley,Thank you for your perfect rating! We're delighted to hear that you enjoyed our hotel's unique style and that our staff provided excellent service during your stay. Creating a memorable and enjoyable experience for our guests is our top priority, and we're thrilled that we could meet your expectations in these areas.Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future!
8/10 Bien
Sugihara
21 mai 2024
Les points forts : Propreté
Sugihara
Séjour de 3 nuits en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 27 mai 2024
Hi Sugihara,Thank you for your rating. We hope to welcome you back again soon!
8/10 Bien
Larry, Yorba Linda
Voyage en couple
21 mai 2024
Les points forts : Propreté et personnel et service
Larry
Séjour de 2 nuits en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 22 mai 2024
Hi Larry,Thank you for your feedback! We're glad to hear that you enjoyed our quaint and historic hotel in the excellent Gaslamp location. We apologize for any inconvenience caused by the temporary closure of our on-site restaurant.Your comments are valuable to us, and we'll use them to make improvements where needed. We appreciate your understanding and hope to have the opportunity to welcome you back for another great stay in the future. If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing to stay with us!
8/10 Bien
Terri Michel
Voyage d’affaires
20 mai 2024
Les points forts : Propreté et personnel et service
Terri Michel
Séjour de 4 nuits en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 22 mai 2024
Terri Michel,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the historic charm, walkable neighborhood, and friendly service during your stay. However, we apologize for any inconvenience caused by the daily fee for WiFi and the issues you experienced with the business center.We understand that reliable internet access is essential for our guests, and we're sorry to hear that you encountered difficulties with the service and its security during your stay. Please rest assured that we take your feedback seriously, and we'll address these concerns with our team to ensure that improvements are made.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a better experience in the future.
10/10 Excellent
Steven, Tempe
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Steven
Séjour de 5 nuits en mai 2024
Réponse de Guest Services. le 20 mai 2024
Thank you Steven It sounds like you had a mixed experience at your accommodation. It's great to hear that the staff was friendly and helpful, and that your room was comfortable. Having a patio, even if it's small, can still be a nice touch for some fresh air. But I understand how it might have been disappointing if it wasn't quite big enough to fully enjoy.Valet parking can indeed be convenient, especially in busy areas like Gaslamp, Seaport Village, and near Petco Park.
8/10 Bien
Rakia
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rakia
Séjour de 2 nuits en mai 2024
Réponse de Guest Services. le 20 mai 2024
Thanks for your review Rakia, It sounds like you appreciated the charm of the older building and found the room to be both cute and clean. Sometimes, the character of an older building can add to the overall experience, especially if it's well-maintained and has its own unique style. Cleanliness is definitely essential for a comfortable stay, so it's great to hear that was a positive aspect of your experience.
10/10 Excellent
Laura
19 mai 2024
Les points forts : Propreté
Laura
Séjour de 1 nuit en mai 2024
Réponse de Guest Services. le 20 mai 2024
Hi Laura ,Thank you so much for the perfect score! We can't wait to welcome you back for another outstanding stay in the future!
2/10 Horrible
wendelin
19 mai 2024
wendelin
Séjour de 1 nuit en mai 2024
Réponse de Guest Services. le 20 mai 2024
Hi Wendelin ,I'm sorry to hear about that. Hopefully we can see you next time.
10/10 Excellent
Richard
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 2 nuits en mai 2024
Réponse de Guest Services. le 20 mai 2024
Thank you Richard It's fantastic to hear that you had a positive experience at the place! Friendly staff and a perfect location can really make a stay memorable. And having a cozy, clean room with great air conditioning sounds like the cherry on top. It's always wonderful when accommodations live up to expectations.
10/10 Excellent
Steven, Fairfield
Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 17 mai 2024
Hi Steven,Thank you for your perfect rating! We're thrilled to hear that you had a 5 out of 5 experience during your stay. However, we understand your concern about the high cost of parking. We constantly review our pricing to ensure it remains competitive. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!
10/10 Excellent
Patrick
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patrick
Séjour de 1 nuit en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 17 mai 2024
Hi Patrick,Thank you for your fantastic review and perfect rating! We're thrilled to hear that you had a wonderful experience during your stay and that you enjoyed our beautiful property, magical courtyard, and on-site restaurant. Providing a clean and inviting atmosphere for our guests is a top priority for us, and we're delighted that we could meet your expectations in these areas.We truly appreciate your recommendation and are grateful for your kind words.Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!
8/10 Bien
JEFFREY
Voyage en groupe, Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JEFFREY
Séjour de 2 nuits en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 16 mai 2024
Hi Jeffrey,Thank you for your feedback! We're glad to hear that you found our hotel conveniently located and that you enjoyed the comfort of our beds. Providing a comfortable and convenient experience for our guests is important to us, and we're pleased that we could meet your expectations in these areas.
10/10 Excellent
David
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 16 mai 2024
Hi David,Thank you so much for your perfect score. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future!
10/10 Excellent
chris, santa cruz
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
chris
Séjour de 3 nuits en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 15 mai 2024
Hi Chris,Thank you for your wonderful review! We're delighted to hear that you had a great experience during your stay with us. Providing friendly and helpful service, along with a central location and cleanliness, are top priorities for us, and we're thrilled that we could meet your expectations in these areas.We're glad to hear that you enjoyed our hotel whiskey bar. It's fantastic to know that you'll be returning for your next trip. We look forward to welcoming you back and providing you with another enjoyable stay.
8/10 Bien
Dexter
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dexter
Séjour de 3 nuits en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 14 mai 2024
Hi Dexter,Thank you for your kind words! We're delighted to hear that you had an excellent experience with our friendly staff and enjoyed your room with a balcony and crown molding. Providing our guests with comfortable and enjoyable accommodations is our top priority, and we're thrilled that we could exceed your expectations.We take great pride in offering various room options to suit our guests' preferences, and we're glad to hear that you were pleased with the room you received. Your satisfaction is our ultimate goal, and we're grateful for your positive feedback.Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future!
10/10 Excellent
ANAISSA
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ANAISSA
Séjour de 1 nuit en mai 2024
Réponse de Guest Services. le 13 mai 2024
Thank you Anaissa for your fabulous review!! We appreciate you staying with us at our historical property and look forward to seeing you again soon.
10/10 Excellent
Lisa
Voyage en couple
13 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en mai 2024
Réponse de Guest Services. le 13 mai 2024
Thank you Lisa for a fabulous 5 out of 5 review!! We are so happy that you enjoyed our historical hotel and your stay was perfect.
10/10 Excellent
Kristy
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristy
Séjour de 1 nuit en mai 2024
Réponse de Guest Services. le 13 mai 2024
Thank you Kristy for an outstanding 5 out of 5 review. We are so delighted that you enjoyed your stay with us and welcome you on your next trip back to downtown San Diego.
10/10 Excellent
Hector
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hector
Séjour de 1 nuit en mai 2024
Réponse de Guest Services. le 14 mai 2024
Thank you Hector for a perfect review of your recent stay at our property. We are extremely delighted that you enjoyed our beautiful historical property and that every was perfect. We look forward to seeing you again soon.
2/10 Horrible
Henrik
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Henrik
Séjour de 1 nuit en mai 2024
Réponse de Guest Services. le 13 mai 2024
Thank you Henrik for taking the time to review your recent stay with us. We are extremely apologetic that your stay was disappointing it's unfortunate that the valet parking situation and limited breakfast selection impacted your experience negatively. We do apologize for the inconvenience you've encountered during your stay.
2/10 Horrible
Elena
12 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elena
Séjour de 2 nuits en mai 2024
Réponse de Guest Services. le 14 mai 2024
Elena we are so sorry to hear that you had very unpleasant experience while you stayed with us. We strive on creating a warm and welcoming environment for all our guest and would like a chance to discuss how we could have improved your stay. We appreciate your feedback and look forward to understanding where we went wrong.
8/10 Bien
Audrey
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Audrey
Séjour de 1 nuit en mai 2024
Réponse de Guest Services. le 13 mai 2024
Thank you Audrey, It sounds like the hotel itself has a lot of charm and comfort, which is great to hear. Being centrally located and offering spacious, quiet rooms with comfortable beds is definitely a plus
10/10 Excellent
Jill
Voyage en groupe
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jill
Séjour de 1 nuit en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 12 mai 2024
Hi Jill,Thank you so much for the perfect score! We can't wait to welcome you back for another outstanding stay in the future!
10/10 Excellent
Maria
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 12 mai 2024
Hi Maria,Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay with us and appreciated the uniqueness of our hotel. It's wonderful to know that our staff made a positive impression with their friendliness and helpfulness. We're delighted that you would consider staying with us again.We understand that valet parking can be costly, and we're glad to hear that you found a more affordable option nearby. Our convenient location certainly makes it easy to explore the area without needing a car.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!
10/10 Excellent
Linda, Ramona
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 1 nuit en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 12 mai 2024
Hi Linda,hank you for your excellent rating! We're thrilled to hear that you had a 5 out of 5 experience during your stay with us. Our convenient location near PETCO Park certainly adds to the enjoyment of your visit, and we're glad to hear that you found it convenient for your plans.We appreciate you choosing to stay with us and hope to welcome you back for another fantastic stay in the future!
10/10 Excellent
Emily
Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emily
Séjour de 2 nuits en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 10 mai 2024
Hi Emily,Thank you so much for your glowing review! We're thrilled to hear that you found our hotel gorgeous and that you had a perfect 10 out of 10 experience during your stay. Thank you again for choosing our hotel, and we look forward to seeing you again soon!
8/10 Bien
Alyx
Voyage en couple
10 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Alyx
Séjour de 2 nuits en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 10 mai 2024
Hi Alyx,Thank you for sharing your feedback with us. We're pleased to hear that you had an overall positive experience during your stay. However, we're sorry to learn about the issues you encountered.Your comments are valuable to us, and we take them seriously. We will address these issues with our maintenance and housekeeping teams to ensure that they are resolved promptly and that improvements are made where necessary.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for choosing our hotel.
10/10 Excellent
Corey
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Corey
Séjour de 1 nuit en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 9 mai 2024
Hi Corey,Thank you so much for the perfect score! We can't wait to welcome you back for another outstanding stay in the future!
6/10 Satisfaisant
Glen
9 mai 2024
Les points forts : Propreté et personnel et service
Glen
Séjour de 1 nuit en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 9 mai 2024
Hi Glen,Thank you for sharing your feedback with us. We're sorry to hear that noise was a concern during your stay. We understand how disruptive noise can be and apologize for any inconvenience it caused. Please know that we take guest comfort seriously, and we'll look into ways to address and mitigate noise issues in order to improve future stays. We appreciate your feedback and hope to have the opportunity to welcome you back for a better stay.
6/10 Satisfaisant
Elvira Marie
8 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Elvira Marie
Séjour de 1 nuit en avril 2024
Réponse de Zoraida Diano - Front Office Manager le 9 mai 2024
Hi Elvira,Thank you for sharing your feedback with us. We're sorry to hear that your stay did not meet your expectations. We strive to provide comfortable and well-maintained accommodations for all our guests, and we apologize for any shortcomings you experienced with the room condition and size. Your comments about the floor condition are concerning, and we will address this promptly with our maintenance team to ensure it is rectified.We're glad to hear that you appreciated the entry area of the hotel. We will continue to maintain and enhance our public spaces to provide a welcoming atmosphere for all our guests.Thank you for choosing to stay with us.
10/10 Excellent
Daniel
7 mai 2024
Daniel
Séjour de 2 nuits en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 27 mai 2024
Hi Daniel,Thank you for your perfect rating! We look forward to welcoming you back for another wonderful stay in the future!
10/10 Excellent
Joanna
5 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Joanna
Séjour de 1 nuit en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 25 mai 2024
Hi Joanna,Thank you for your perfect rating! Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future!
10/10 Excellent
Joseph
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 25 mai 2024
Hi Joseph,We appreciate your perfect rating!Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!
10/10 Excellent
SABINA
Voyage en couple
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SABINA
Séjour de 1 nuit en mai 2024
Réponse de Zoraida Diano - Front Office Manager le 5 mai 2024
Hi Sabina,Thank you so much for the perfect score! We can't wait to welcome you back for another outstanding stay in the future!
6/10 Satisfaisant
Stephen
Voyage en famille
2 mai 2024
Les points forts : Propreté et personnel et service
Stephen
Séjour de 2 nuits en avril 2024
Réponse de Zoraida Diano - Front Office Manager le 2 mai 2024
Hi Stephen,We're glad to hear that you found our hotel conveniently located in the Gaslamp Quarter! Your feedback about the dated rooms and property is valuable to us, and we appreciate your honesty. We're continuously working to enhance our facilities and guest experience, and your comments will help guide our improvements. We hope you'll consider staying with us again in the future to see the positive changes we're making. Thank you for choosing to stay with us!
10/10 Excellent
Mauricio
Voyage en famille
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mauricio
Séjour de 1 nuit en avril 2024
Réponse de Zoraida Diano - Front Office Manager le 2 mai 2024
Hi Mauricio,We're thrilled to hear that you had a pleasurable stay with us! It's fantastic to know that our convenient location added to the enjoyment of your time here. We look forward to welcoming you back for another wonderful experience soon!
8/10 Bien
Tomoaki
Voyage d’affaires
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tomoaki
Séjour de 5 nuits en avril 2024
Réponse de Zoraida Diano - Front Office Manager le 1 mai 2024
Hi Tomoaki,It sounds like you enjoyed the historical charm and comfort of the room at the Horton Grand Hotel. It's great to hear that you found the accommodations spacious and charming, with comfortable amenities like the bed, furniture, and balcony.As for the surrounding area, it's always good to exercise caution, especially in unfamiliar places. If there's anything specific you'd like to know about safety measures or recommendations for exploring the area, feel free to ask. Your comfort and safety are our priorities.
8/10 Bien
Lucy
30 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Lucy
Séjour de 1 nuit en avril 2024
Réponse de Zoraida Diano - Front Office Manager le 2 mai 2024
Hi Lucy,We're thrilled that you appreciate the historic charm and original details of our hotel! Preserving its unique character is important to us. We also value your feedback regarding the bathrooms and continuously work to improve our facilities to provide the best possible experience for our guests. Thank you for bringing this to our attention, and we hope to welcome you back soon.