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Avis sur The Guild Hotel, San Diego, A Tribute Portfolio Hotel by Marriott

4 out of 5
The Guild Hotel, San Diego, A Tribute Portfolio Hotel by Marriott
500 W Broadway, San Diego, CA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 303 avis sur 455." "
Note des voyageurs de 8 (Bien), d’après 77 avis sur 455." "
Note des voyageurs de 6 (Satisfaisant), d’après 35 avis sur 455." "
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 455." "
Note des voyageurs de 2 (Horrible), d’après 22 avis sur 455." "

9,2/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

laura birkinshaw

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything from start to finish was perfect. I took a city bus from the airport to the airpirt. Check-in was easy. My room was small but perfect. I grabbed a salad and wine at their bar before it closed. It was excellent. Very lively young crowd on a Saturday evening. The Guild was a very unexpected jewel in San Diego.
Séjour de 1 nuit en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 21 avr. 2024
Hello Laura. Thank you so much for sharing your amazing feedback. We are thrilled to read that your stay at The Guild exceeded your expectations and that you enjoyed the experience. We truly appreciate you choosing to stay with us and cannot wait to welcome you back again soon.

8/10 Bien

diana

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a wonderful European style property that is delightful and in the best possible location. The downstairs dining & courtyard were great and it’s a nice nice hotel easily walkable everywhere. Unfortunately, the hotel is infused with such a strong fragrance throughout the entire hotel, and all the rooms that it caused horrible allergy attack. The whole time I was there the fragrance was so strong. It made my eyes burn. I had to have my window open the entire time which helped some. If strong fragrances don’t bother you then you will absolutely adore the hotel
Séjour de 2 nuits en mai 2024
Réponse de Toms Juhnevics, Director of Operations le 27 mai 2024
Dear Diana. Thank you so much for sharing the honest feedback about your stay with us here at The Guild Hotel. Please accept our sincerest apologies for the strength of our public area scent and the issues it cased. We will reassess this aspect of our operation and improve. Thank you kindly for being our guest and we hope to see you again soon.

10/10 Excellent

Chase

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Toms Juhnevics, Director of Operations le 28 mai 2024
Thank you so much for sharing the amazing feedback, Chase. We are thrilled to see that you had a wonderful time with us and cannot wait to welcome you back to The Guild Hotel again very soon.

8/10 Bien

Ma. Luisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024
Réponse de Toms Juhnevics, Director of Operations le 26 mai 2024
Dear Ma. Luisa. Thank you so much for being our guest here at The Guild and we're thrilled to see that you enjoyed your stay. Please visit us again soon.

10/10 Excellent

Aram

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place, but after 2:30 pm you not going to be able to find coffee. We came to hotel after dinner around 10 pm, and we couldn't get any coffee at all. Overall, we like it.
Séjour de 1 nuit en mai 2024
Réponse de Toms Juhnevics, Director of Operations le 24 mai 2024
Dear Aram. Thank you so much for sharing the wonderful feedback about your stay here at The Guild Hotel. Please accept our apologies for not ensuring coffee availability to you after the 2:30 PM time. We are happy to provide a coffee maker to your room at any time and will do so during your next stay with us. We cannot wait to welcome you back. Thank you so much for being our guest!

10/10 Excellent

Eden

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel! Room was perfect and the facilities including the restaurant and gym are really great. Everyone was super helpful.
Séjour de 5 nuits en mai 2024
Réponse de Toms Juhnevics, Director of Operations le 24 mai 2024
Thank you so much for sharing this wonderful review, Eden. We are thrilled to see that you thoroughly enjoyed your stay and hope you will visit us again soon. We truly appreciate you choosing to stay with us.

10/10 Excellent

Laney

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic property with wonderful staff!
Séjour de 1 nuit en mai 2024
Réponse de Toms Juhnevics, Director of Operations le 19 mai 2024
Hello Laney. Thank you so much for taking the time to share the kind feedback about your stay with us here at The Guild. We are so happy to hear that you enjoyed your time and that you felt welcomed and taken care of by our team members. We cannot wait to welcome you back again soon.

10/10 Excellent

Sienna

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
From the moment we checked in we felt right at home. Tuong checked us in and he was such a pleasure! This place was very nice and convenient to everything. Clean, friendly, and the restaurant/bar was very nice.
Séjour de 3 nuits en mai 2024
Réponse de Toms Juhnevics, Director of Operations le 16 mai 2024
Thank you so much for taking the time to share the amazing feedback, Sienna. We are truly excited to read that you enjoyed your stay and that Tuong specifically was able to provide you with such a memorable service. We sincerely appreciate you choosing to stay with us and cannot wait to welcome you back again soon.

8/10 Bien

Brendon, Grande Prairie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
This is a beautiful hotel, location is pretty good.. easy walk to the USS midway or gaslamp area. The amenities are great, beautiful lobby and dinning areas. The rooms are on the smaller size but very nice, luxury bedding and pillows, le labo soaps and shampoos which are the best you can get. Check in was easy and quick. My problem was the restaurant, limited menu but absolutely great food and drinks, they charge you a resort tax which you can use towards drinks or dinning and actually quite a few other things. When I would sit down at the main lobby for food or drinks it was like I was being ignored for the 4 days I was there, staff were talking to each other, rolling silverware, did not care you sat down and were waitinf to be served, every time it would be at least 15 to 20 mins before someone would come say hi and take your drink or food order even after leaving a good tip for the first few nights. The people at the bar seemed to get better service from what I could see. I wouldnt stay here again just because of this.
Séjour de 4 nuits en mai 2024
Réponse de Toms Juhnevics, Director of Operations le 16 mai 2024
Dear Brandon. Thank you so much for taking the time to share the honest and insightful feedback about your stay at The Guild. We truly value the detailed comments and will use them as a training moment for our team members to improve the attentiveness and attention to detail. Please accept our apologies for the negative impact our team members performance cause. Thank you for being our guest and we hope to see you again in the future.

6/10 Satisfaisant

Ute

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
The AC units on the roofs were way too loud , yes and the party girls that made a lot of noise around 2:30 did not help either. Other than that, the hotel was nice
Séjour de 1 nuit en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 12 mai 2024
Dear Ute. Thank you for sharing the honest feedback about your stay at The Guild Hotel. We are truly sorry to hear that you were not able to fully rest due to the noise issues. Thank you for sharing the feedback, as we will learn and improve going forward. We sincerely appreciate you being our guest. Thank you!

10/10 Excellent

Hilaire Charles Jean, Mexico

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Buenas instalaciones, bonito estilo, servicio muy corto.
Séjour de 5 nuits en mai 2024
Réponse de Toms Juhnevics, Director of Operations le 12 mai 2024
Dear Hilaire Charles Jean. Thank you so much for sharing the wonderful feedback about your stay here at The Guild. We are so happy to hear that you enjoyed your time and hope you will visit again soon. Thank you!

10/10 Excellent

Maclain

Séjour de 2 nuits en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 26 mai 2024
Hello Maclain. Your wonderful feedback is deeply appreciated and will make our day. Thank you so much for choosing to stay with us here at The Guild and we cannot wait to welcome you back soon.

10/10 Excellent

Jerika

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was fantastic. Very friendly and accommodating. The room was great. Clean, cool and quiet. Food was good.
Séjour de 2 nuits en mai 2024
Réponse de Toms Juhnevics, Director of Operations le 6 mai 2024
Thank you so much for the wonderful feedback, Jerika. We are thrilled to see that you enjoyed your stay here at The Guild and found our team welcoming and helpful. We cannot wait to welcome you back soon.

10/10 Excellent

Karmjit

Séjour de 1 nuit en mai 2024
Réponse de Toms Juhnevics, Director of Operations le 26 mai 2024
Thank you so much for taking the time to share the wonderful feedback, Karmjit. We truly appreciate you choosing to stay with us here at The Guild and hope to see you again very soon.

10/10 Excellent

Linda Rubi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me gustó la ubicación , y el lugar es bonito y las camas muy cómodas
Séjour de 3 nuits en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 6 mai 2024
Thank you so much for the raving review, Linda Rubi. We are thrilled to see that you took full advantage of our central location and that you thoroughly enjoyed your experience. Please visit us again soon!

6/10 Satisfaisant

jose andres

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 24 mai 2024
Dear Jose Andres. Thank you so much for taking the time to share the honest feedback about your stay here at The Guild Hotel. We are so sorry to see that your time with us did not exceed your expectations. We truly appreciate you choosing to stay with us and hope to see you again soon.

8/10 Bien

Arthur

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 6 mai 2024
Dear Arthur. Thank you so much for taking the time to share the feedback about your stay here at The Guild Hotel San Diego. We love to see that you enjoyed your stay and hope you will visit us again soon.

10/10 Excellent

Tristin

Séjour de 1 nuit en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 30 avr. 2024
Thank you so much for sharing the amazing feedback, Tristin. We are thrilled to hear that you enjoyed your stay with us here at The Guild and hopefully we will welcome you again very soon. Thank you for being out guest.

10/10 Excellent

Ronnie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Food great and staff was excellent
Séjour de 3 nuits en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 30 avr. 2024
Thank you so much for sharing the delightful review, Ronnie. We are extremely happy to hear that you enjoyed your stay with us and that you felt taken care of by out team. We cannot wait to see you again here at The Guild Hotel very soon. Thank you again!

10/10 Excellent

jim

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Staff very friendly and helpful
Séjour de 1 nuit en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 30 avr. 2024
Dear Jim. We truly appreciate you taking the time to share the wonderful feedback about your stay with us here at The Guild Hotel. We are thrilled to read that you enjoyed your time here and that our team was kind and helpful towards you. Thank you for being our guest and please visit us again soon.

4/10 Médiocre

Joseph

Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Small room. No parking, had to park in an unaffiliated lot.
Séjour de 1 nuit en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 30 avr. 2024
Dear Joseph. Thank you so much for taking the time to share the honest feedback about your stay here at The Guild Hotel. We are so sorry to hear that the experience fell short on your expectations and that you found our rooms to be not as comfortable as you would like. Please also accept our apologies for the inconvenience you faced when parking your vehicle. We truly hope that the rest of your experience was enjoyable and that we will see you again some time in the future.

8/10 Bien

Harshjit, STOCKTON

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 19 mai 2024
Dear Harshjit. Thank you so much for sharing the wonderful feedback about your stay at The Guild Hotel. We are thrilled to see that you had an almost perfect stay with us. We truly appreciate you choosing to stay with us and hope you'll visit again soon.

10/10 Excellent

Daphne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Food was delicious stay was amazing definitely will come back
Séjour de 1 nuit en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 24 avr. 2024
Thank you so much, Daphne! We truly appreciate the amazing feedback and are happy to see that you enjoyed your stay and your meals here at The Guild. We cannot wait to see you again. Thank you for being our guest.

10/10 Excellent

Atsuko

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 24 avr. 2024
We are so thrilled to see the you had a wonderful experience, Atsuko. Thank you so much for sharing the great feedback. We truly appreciate you choosing to stay with us and cannot wait to see you again next time.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful hotel in a great location. All of staff were very friendly and helpful.
Séjour de 2 nuits en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 24 avr. 2024
Thank you so much for sharing the great feedback, John. We're thrilled to see that you enjoyed our location and that our team members were helpful. Thank you for being our guest and we hope you'll visit again.

4/10 Médiocre

Todd

Na
Séjour de 1 nuit en février 2024
Réponse de Toms Juhnevics, Director of Operations le 24 avr. 2024
Dear Todd. Thank you so much for taking the time to share the honest feedback about your stay with us here at The Guild Hotel. Please accept our apologies for falling short on your expectations and we truly hope we can do better when you visit us next time. Thank you for choosing to stay with us.

10/10 Excellent

Andrea, Reno

Séjour de 2 nuits en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 12 mai 2024
Thank you so much for the great feedback, Andrea. We deeply appreciate you choosing to stay with us and hope to see you again soon.

10/10 Excellent

Caroline

Les points forts : Équipements et infrastructures et conditions de l’hébergement
The staff were all really nice and helpful. The room was very clean and provided a lot of courtesy water. The bar had good variety of drinks. Great value for the money, I'd stay there again.
Séjour de 1 nuit en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 19 avr. 2024
Hello Caroline. Thank you so much for taking the time to share the wonderful feedback about your time here at The Guild Hotel. We are glad to read that you had a comfortable and refreshing stay and that our team took great care of you. We truly thank you for choosing to stay with us and cannot wait to welcome you back again soon.

2/10 Horrible

Jason

Séjour de 5 nuits en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 6 mai 2024
Hello Jason. We are so sorry to see that we did not meet your expectations during your stay with us here at The Guild Hotel. We truly appreciate you choosing to stay with us and hope to welcome you again in the future.

10/10 Excellent

Macario

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and cozy.
Séjour de 1 nuit en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 26 avr. 2024
Hello Macario. Thank you so much for the amazing feedback about yours stay here at The Guild Hotel San Diego. We're thrilled to see that you enjoyed your stay and hope you will visit again soon. Thank you for being our guest.

8/10 Bien

Jeremie

Séjour de 2 nuits en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 19 avr. 2024
Dear Jeremie. Thank you so much for sharing the amazing feedback about your stay with us here at The Guild Hotel. We are so happy to see that you enjoyed your stay and hope to welcome you back again soon. Thank you again!

10/10 Excellent

Harshjit, STOCKTON

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable stay! Great property.
Séjour de 1 nuit en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 14 avr. 2024
Dear Harshjit. Thank you for taking the time to share the amazing feedback about your stay with us here at The Guild. We are very happy to read that you felt comfortable and enjoyed your stay. Please visit us again next time your travels take you to San Diego.

10/10 Excellent

Tori

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was beautiful! It was clean and tidy and decorated very well. The hotel was has amazing staff that are very kind. Overall the stay was perfect!
Séjour de 1 nuit en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 14 avr. 2024
Thank you so much for the wonderful feedback, Lori. We are thrilled to hear that you thoroughly enjoyed your stay. We cannot wait to see you back again soon.

10/10 Excellent

Pamela

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We will be coming back!! Love it here! And ww'll be recommending to others as well! Leslie at check-in is so nice! And helpful 😃 As well the tall blonde female serving at the bar sorry didn't get her name but very nice !
Séjour de 1 nuit en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 19 avr. 2024
Thank you so much, Pamela! Your amazing feedback has been share with the entire Guild team and it has made our day. We are thrilled to see that you enjoyed your time here and that Leslie at the Front Desk and Sydney at the bar were exceptionally helpful. We cannot wait to welcome you back soon. Thank you for being our guest.

10/10 Excellent

William

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best Hotel Experience on our Adventure. Excellent Staff and property!
Séjour de 1 nuit en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 14 avr. 2024
Dear William. Thank you so much for sharing the incredible review about your stay with us at The Guild Hotel. We are so happy to read that you had a great experience and that you felt taken care of. Thank you for being our guest.

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Toms Juhnevics, Director of Operations le 30 avr. 2024
We sincerely appreciate the amazing feedback, Lisa. Thank you so much for being our guest and please visit us again next time your travels take you to San Diego.

10/10 Excellent

Hiroshi, Glasgow

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
デザインがよいです
Séjour de 4 nuits en mars 2024
Réponse de Toms Juhnevics, Director of Operations le 5 avr. 2024
Dear Hiroshi. Thank you so much for sharing the nice feedback about your stay here at The Guild Hotel. We are thrilled to learn that you enjoyed the design of our hotel and had an overall great experience. Please visit us again, we cannot wait to see you.

2/10 Horrible

Rachelle A

Séjour de 7 nuits en mars 2024
Réponse de Toms Juhnevics, Director of Operations le 26 avr. 2024
We are so sorry to see that your stay fell short on your expectations, Rachelle. We humbly try and care to ensure your stay is as comfortable as possible and I'm so sorry we fell short on that. Thank you very much for being our guest.

10/10 Excellent

Daniel, Spanaway

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Toms Juhnevics, Director of Operations le 7 avr. 2024
Thank you for sharing the wonderful feedback, Daniel. We're thrilled to see that you thoroughly enjoyed your stay with us here at The Guild and hope to welcome you back again soon. Thank you for being our guest!

8/10 Bien

karen, Saline

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is great. The rooms are perfect. when you make a reservation be sure that you understand that it’s extra for parking and there is an extra $37 per day fee which gives you a $35 food credit. We were at the hotel with children and had no intentions of eating there. It was frustrating to know that we had to “use up“ our $35.
Séjour de 2 nuits en mars 2024
Réponse de Toms Juhnevics, Director of Operations le 5 avr. 2024
Hello Karen. Thank you so much for sharing the wonderful review about your stay at The Guild. We truly appreciate you choosing to stay with us and are thrilled to hear that for the most part you had a lovely stay. Please accept our apologies for not providing enough opportunities to utilize the F&B credit that comes with the Destination Amenity Fee. We hope this won't deter you from choosing to stay with us in the future. Once again, thank you so much for being our guest.

8/10 Bien

ALEJANDRO

Les points forts : Propreté
Réponse de Toms Juhnevics, Director of Operations le 5 avr. 2024
Thank you so much for taking the time to share the valuable feedback about your stay, Alejandro. We truly appreciate you choosing to stay with us and hope to see you again soon.

10/10 Excellent

Caroline

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice staff and great location!
Séjour de 1 nuit en mars 2024
Réponse de Toms Juhnevics, Director of Operations le 1 avr. 2024
Hello Caroline. Thank you so much for sharing the kind feedback about your stay with us at The Guild. We so happy to hear you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Carlos

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de The Guild Team le 20 avr. 2024
Good Day Carlos, Thank you for the 5-star review of your recent stay. Our friendly team can't wait for your next visit!

10/10 Excellent

Jvyen kai

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are very kind and friendly. The rooms are absolutely fantastic and the stay was very relaxing. Would do again!!
Séjour de 5 nuits en mars 2024
Réponse de Toms Juhnevics, Director of Operations le 31 mars 2024
Good Morning Jvyen kai! We are so thrilled to see that your enjoyed your stay with us and that you felt taken care of by our staff. We cannot wait to welcome you back soon. Thank you so much for being our guest.

10/10 Excellent

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The facilities were clean and modern. Restaurant was a bit overpriced for what it is, but the food was good. It was nice to easily connect to Netflix in the rooms. Rooms were small, had to request a coffee machine and mini fridge, but they did bring it up right away. Coffee keurig in rooms is lacking for a 4 star hotel.
Séjour de 1 nuit en mars 2024
Réponse de Toms Juhnevics, Director of Operations le 30 mars 2024
Hello Jennifer. Thank you so much for taking the time to share the great and detailed feedback about your stay here at The Guild Hotel. While we are thrilled to see that for the most part you had a wonderful experience, we do apologize about the fact that our in-room coffee offerings and that our F&B pricing didn't live up to the expectations. We will work on learning and improving upon your honest feedback. Thank you once again for being our guest and we cannot wait to see you back soon.

10/10 Excellent

Natalie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was beautiful, my husband and I loved the old feel and architecture that felt so unique and special to stay in.
Séjour de 1 nuit en mars 2024
Réponse de Toms Juhnevics, Director of Operations le 30 mars 2024
Dear Natalie. We are so thrilled to read your kind comments and are happy to hear that you enjoyed your stay. We are very proud of our building and the history it carries; more importantly, we are glad that the hotel's design and the building's architecture resonated with you as well. Thank you so much for being our guest and we hope you'll visit us again next time your trip takes you to San Diego.

4/10 Médiocre

Michael

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The service was good when I got there. But i didn’t expect the room to be as small as it was. Also , don’t pay for valet parking .. for 50 dollars you’d expect great service but waiting 30 mins for your car to be pulled up isn’t right.
Séjour de 2 nuits en mars 2024
Réponse de Toms Juhnevics, Director of Operations le 30 mars 2024
Dear Michael. Thank you very much for taking the time to share the honest feedback about your experience at The Guild. We are so sorry to hear that the experience fell short on your expectations. We truly apologize for your room lacking the space to feel truly comfortable and, equally importantly, please accept our apologies for the delays in valet service during your time here. Feedback, such as yours, help us improve and grow, and we sincerely appreciate it. Thank you for being our guest and we hope to have an opportunity to welcome you again in the future.

6/10 Satisfaisant

Corina

Voyage en famille
Les points forts : Personnel et service et équipements
There was a buzzing noise coming from the bathroom the whole time. Difficult to fall asleep with that going on. Also parking situation is horrible, the hotel themselves do not have parking so you have to park in a parking garage behind and it’s 25 a night.
Séjour de 1 nuit en mars 2024
Réponse de Toms Juhnevics, Director of Operations le 30 mars 2024
Hello Corina. We truly appreciate the honest feedback about your time here at The Guild Hotel. Please accept our sincerest apologies for the buzzing noise you noticed in your room and the lack of comfort it caused. Moreover, we're very sorry to her that you found our parking offerings inconvenient. Your comments have been shared with the rest of The Guild team to help find ways in how we can perfect our service and offerings. We are deeply thankful that you chose to stay with us and hope you will visit again soon. Thank you!

10/10 Excellent

Deziree

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Toms Juhnevics, Director of Operations le 19 avr. 2024
Thank you so much for sharing the wonderful feedback, Deziree. We are thrilled to see that you enjoyed your stay and hope to see you again soon.

8/10 Bien

William

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice little boutique property: great bar and service. Tiny (but nice) rooms. Music was playing in the courtyard until at least 11PM.
Séjour de 1 nuit en mars 2024
Réponse de Toms Juhnevics, Director of Operations le 29 mars 2024
Dear William. Thank you so much for taking the time to share the wonderful feedback about your stay with us here at The Guild. We are so happy to read that you enjoyed your visit and hope to see you again soon. Please accept our apologies for the courtyard music and the inconvenience that it caused. We will reassess the timing and volume of it to minimize negative impact going forward. Thank you again for being our guest!