Avis
8,4
Très bien
8,8/10
Propreté
8,6/10
Personnel et service
8,4/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
22 août 2019
Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 2 nuits en août 2019
Réponse de Sarah R le 22 août 2019
Thank you for your feedback, we look forward to welcoming you back soon!
10/10 Excellent
Meyvin
26 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
On a adoré. A refaire
Meyvin
Séjour de 2 nuits en juillet 2019
Réponse de Sarah R le 7 août 2019
Thank you for your feedback Meyvin, we look forward to welcoming you back soon
10/10 Excellent
Voyageur vérifié
2 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en novembre 2018
Réponse de Sarah R le 10 janv. 2019
Thank you for your feedback, we hope to welcome you back to the resort soon!
10/10 Excellent
Bejan
Voyage en famille avec de jeunes enfants
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bejan
Séjour de 1 nuit en mai 2024
8/10 Bien
Luis
17 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Luis
Séjour de 1 nuit en mai 2024
Réponse de Scott le 17 mai 2024
Dear Luis,Thank you so much for your kind words as well as your constructive feedback. I would truly enjoy the opportunity of learning more about a few of your service issues as they are most uncommon without our restaurant. Please feel free to reach out to me directly at Kona Kai as I would be most appreciative of you imparting your specific experience.Overall, I am thrilled you had a great stay and look forward to welcoming you back to Kona Kai in the future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego
8/10 Bien
Marcia
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marcia
Séjour de 2 nuits en mai 2024
Réponse de Scott le 16 mai 2024
Dear Marcia,I am so grateful for your review. We have a new Executive Chef and are working on new menus that reflect "wellness".As is the norm in the US and California in particular, costs and inflation are soaring. We work very hard to not pass on to the consumer, so much such so that our true profit of food and beverage is 8%.We are working desperately to counteract inflation and will continue to do so.I very much appreciate your feedback while knowing that we are doing everything possible in this regard.I truly loo forward to your return visit in spite of the actions of of our governmental authorities.With sincere regards in hospitality, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego
10/10 Excellent
Amshula
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amshula
Séjour de 8 nuits en mai 2024
Réponse de Scott le 15 mai 2024
Hi, Amshula!Thanks so much for the kind words (especially the "friendliest front desk") and for providing us a Five Star rating.On behalf of our team, I hope we have the opportunity to serve you again in the near future.With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego
2/10 Horrible
Mario
12 mai 2024
Mario
Séjour de 1 nuit en mai 2024
Réponse de Scott le 13 mai 2024
Dear Mario,I am extremely disappointed that our staff fell short of your expectations. I have been at the helm of Kona Kai for over three years and this is only the second time in over 36 months in which our staff has failed to meet our guest's expectations.I truly welcome the opportunity to learn more. Unfortunately, this review site will reject my response if I provide you my direct contact information.I strongly welcome and encourage you to contact me directly at Kona Kai so that I may learn more about your experience and be given the opportunity to take immediate corrective action and make it right.With sincere regards in hospitality, I remain at your service and look forward to learning more.My best,Scott OstranderGeneral ManagerKona Kai San Diego
10/10 Excellent
polina
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
polina
Séjour de 1 nuit en mai 2024
Réponse de Scott le 13 mai 2024
Dear Polina,Thank you so much for the Five Star rating. On behalf of our entire team, I hope to see you again soon at Kona Kai.With best regards,Scott OstranderGeneral ManagerKona Kai San Diego
4/10 Médiocre
JAZMIN
Voyage en famille avec de jeunes enfants
9 mai 2024
Les points forts : Personnel et service
JAZMIN
Séjour de 1 nuit en mai 2024
Réponse de Scott le 10 mai 2024
Querido invitado,Agradezco su respuesta. Más del 70% de nuestras habitaciones han sido renovadas recientemente y el resto está previsto que esté terminado en un futuro próximo. Tengo curiosidad por saber la habitación exacta en la que residió y sus comentarios son en gran medida la excepción y no la regla, y deseo tomar medidas correctivas inmediatas. Por favor contáctame directamente en Kona Kai, si eres tan amable.Dejando a un lado su habitación, me alegra mucho que haya tenido una experiencia maravillosa y realmente espero que tengamos la oportunidad de servirle nuevamente en el futuro.Con un sincero saludo en hospitalidad,Scott OstranderGerente generalKona Kai San Diego
6/10 Satisfaisant
Ruth
Voyage en famille
7 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Ruth
Séjour de 4 nuits en mai 2024
Réponse de Scott le 7 mai 2024
Dear Ruth,I am extremely disappointed that we fell short of your expectations and that you too are disappointed.We have 16 room types and while the majority of our guestrooms have been renovated in recent times, I am truly concerned and shocked by your experience as we average a rating of 4.73 out of 5 stars for cleanliness and maintenence.Truly, I believe your experience was the exception and not the rule.This review platform will reject my response if I provide direct contact information, so I respectfully request that you reach out to me directly at Kona Kai so that I can make it right, with the goal of warmly welcoming your back to Kona Kai in the future and demonstrating the Five Star soul that so many others truly enjoy and embrace.With sincere regards in hospitality, I hope to hear from you.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego
10/10 Excellent
Nekeyia
Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nekeyia
Séjour de 2 nuits en mai 2024
Réponse de Scott le 6 mai 2024
Dear Nejeyia,Thank you so much for your kind words. I am so happy that you had a wonderful stay. Moreover, I am grateful for your providing us a Five Star rating and vey much look forward to your return visit in the future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego
10/10 Excellent
KRIS MONICKA
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KRIS MONICKA
Séjour de 3 nuits en avril 2024
Réponse de Scott le 6 mai 2024
Dear Kris,I am overjoyed that you had a wonderful stay at Kona Kai.On behalf of our entire team, I very much look forward to warmly welcoming you back soon.Thank you for taking the time to post a review of your experience as well as providing us a Five Star rating.With best regards,Scott OstranderGeneral ManagerKona Kai San Diego
10/10 Excellent
Felix
Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Felix
Séjour de 4 nuits en avril 2024
Réponse de Scott le 25 avr. 2024
Dear Felix,Thank you so much for the Five Star rating.I truly hope we have the opportunity to welcome you back to Kona Kai in the near future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego
10/10 Excellent
Christine
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christine
Séjour de 3 nuits en avril 2024
Réponse de Scott le 22 avr. 2024
Dear Christine,Thank you so much for the Five Star rating.I truly hope we have the opportunity to welcome you back to Kona Kai in the future.With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego
10/10 Excellent
Matthew, Casper
18 avr. 2024
Matthew
Séjour de 1 nuit en avril 2024
Réponse de Scott le 8 mai 2024
Dear Matthew,Thank you so very much for the Five Star rating. On behalf of our entire team, I hope we have the opportunity to serve you again in the near future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego
6/10 Satisfaisant
Austin
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Austin
Séjour de 4 nuits en avril 2024
Réponse de Scott le 19 avr. 2024
Dear Austin,I am so sorry that we fell short of your expectations. Historically, we average an online rating of 4.51 out of 5 stars, so any insight you can provide to me directly at Kona Kai that will help us to improve, I warmly welcome your feedback.Please feel free to reach out to me directly at Kona Kai.With sincere regards in hospitality, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego
4/10 Médiocre
Timothy
16 avr. 2024
Les points forts : Équipements
Les points faibles : Propreté et personnel et service
Timothy
Séjour de 2 nuits en avril 2024
Réponse de Scott le 18 avr. 2024
Greetings, Timothy!I very much appreciate your commentary, but would truly like to learn more about your stay, especially the room number in which you stayed.Our overall cleanliness scores across all online review platforms are stellar, so I am deeply concerned about the challenge you experienced.I do hope you will reach out to me and that I have the opportunity to take immediate corrective action, as well as regain your trust.With sincere regards, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego
10/10 Excellent
Jason
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 3 nuits en avril 2024
Réponse de Scott le 16 avr. 2024
Dear Jason,Thank you so much for the Five Star rating. I hope we have the opportunity to serve you again in the near future.With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego
10/10 Excellent
Dominique
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dominique
Séjour de 3 nuits en avril 2024
Réponse de Scott le 16 avr. 2024
Dear Dominique,I am thrilled that your had the opportunity to experience the soul of Kona Kai.I very much look forward to warmly welcoming your return visit.In hospitality,Scott OstranderGeneral ManagerKona Kai San Diego
10/10 Excellent
Lucia
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lucia
Séjour de 1 nuit en avril 2024
Réponse de Scott le 16 avr. 2024
Dear Lucia,I am overjoyed you had a perfect one night getaway!See you again soon! Please stop by and say "hello".My best,Scott OstranderGeneral ManagerKona Kai San Diego
6/10 Satisfaisant
OMAR
Voyage en famille
15 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
OMAR
Séjour de 3 nuits en avril 2024
Réponse de Scott le 15 avr. 2024
Dear Omar,I am so sorry for your food & beverage experience. Trust in the fact that your experience was very much the exception and not the rule. Our restaurant is ranked #2 out of 2,200+ restaurants in San Diego and our online rating is 4.56.I do hope you will provide us another opportunity to demonstrate the true soul and service of Kona Kai. Please reach out to me directly prior to your next visit so that I may personally ensure your expectations are exceeded.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego
8/10 Bien
Ron
13 avr. 2024
Ron
Séjour de 1 nuit en avril 2024
Réponse de Scott le 15 avr. 2024
Greetings, Ron!I appreciate the Four Star review and hope to see you again at Kona Kai.With gratitude,Scott OstranderGeneral ManagerKona Kai San Diego
10/10 Excellent
Victoria Ann
13 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Victoria Ann
Séjour de 3 nuits en avril 2024
Réponse de Angie Vindiola, Front Office Manager le 17 avr. 2024
Good Afternoon Victoria Ann, we are thrilled you enjoyed your recent stay at Kona Kai! Thank you so much for the 5 out of 5 Rating! We hope to welcome you back soon!
10/10 Excellent
richard, Aspen
9 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
richard
Séjour de 1 nuit en avril 2024
Réponse de Scott le 10 avr. 2024
Dear Richard,Thank you for the Five Star review. I am thrilled that you had another wonderful stay.As always, we are at your service and look forward to your return visit.Sincerely,Scott OstranderGeneral ManageKona Kai San Diego
4/10 Médiocre
carlos
Voyage en famille
8 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
carlos
Séjour de 3 nuits en avril 2024
Réponse de Scott le 10 avr. 2024
Gracias por tus comentarios. Agradezco encarecidamente comentarios adicionales para que tengamos la oportunidad de mejorar.Saludos,Scott OstranderGestión GeneralKona Kai San Diego
10/10 Excellent
Riczelle
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Riczelle
Séjour de 2 nuits en avril 2024
Réponse de Scott le 10 avr. 2024
Dear Riczelle,I cannot thank you enough for your kid words and for your providing us a Five Star rating.I look forward to warmly welcoming you back to Kona Kai!With best regards,Scott OstranderGeneral ManagerKona Kai San Diego
10/10 Excellent
Carson
Voyage en famille
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carson
Séjour de 3 nuits en mars 2024
Réponse de Scott le 10 avr. 2024
Dear Carson,Thank you so much for the Five Star rating and your feedback.I truly hope we see you again soon at Kona Kai!With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego
6/10 Satisfaisant
Cynthia
Voyage en famille
31 mars 2024
Les points forts : Propreté et équipements
Cynthia
Séjour de 4 nuits en mars 2024
Réponse de Scott le 3 avr. 2024
Dear Cynthia,I cannot thank you enough for sharing very detailed constructive commentary regarding your stay.Trust in the fact that your experience was very much the exception and not the rule. May I kindly request that you reach out to me directly at Kona Kai so that I may learn of the room number in which you stayed so that I may take immediate corrective actions, as well as have the opportunity to regain your trust? Unfortunately, this review site will delete my response if I provide my direct contact information, but you can reach me directly at Kona Kai.With sincere regards in hospitality, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego
10/10 Excellent
Narine
24 mars 2024
Narine
Séjour de 1 nuit en mars 2024
Réponse de Scott le 15 avr. 2024
Hi, Narine!I am so happy you had a wonderful Kona Kai experience. Thank you for the Five Star rating.I truly hope we have the opportunity to serve you again in the near future.Regards,Scott OstranderGeneral ManagerKona Kai San Diego
10/10 Excellent
Connie
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Connie
Séjour de 3 nuits en mars 2024
Réponse de Scott le 25 mars 2024
Dear Connie,I am most appreciative of your kind words and for providing us a Five Star rating. I must agree...our beds are outstanding!I hope to see you again soon at Kona Kai!With best regards,Scott OstranderGeneral ManagerKona Kai San Diego
6/10 Satisfaisant
Sophia
20 mars 2024
Les points forts : Propreté et personnel et service
Sophia
Séjour de 5 nuits en mars 2024
Réponse de Scott le 21 mars 2024
Dear Sophia,I very much appreciate your kind words. It seems as though you had a very good stay.If there is anything we can improve upon to earn a 4 or 5 star rating, I warmly welcome your feedback. Please feel free to contact me directly at Kona Kai to share details regarding your stay and/or so that I can personally ensure we exceed your expectations on your next visit.With best regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego
6/10 Satisfaisant
Muzammil
19 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Muzammil
Séjour de 1 nuit en mars 2024
Réponse de Scott le 21 mars 2024
Dear Muzammil,While three star reviews are very rare for Kona Kai, I am hopeful you can share feedback with me regarding your stay so that we can improve.It is our goal to exceed the expectations of our guests. Every guest, every time.I do hope you take the time to reach out to me directly at Kona Kai to share your experience.In hospitality,Scott OstranderGeneral ManagerKona Kai San Diego
10/10 Excellent
Wendy, Hawthorne
11 mars 2024
Wendy
Séjour de 1 nuit en mars 2024
Réponse de Scott le 3 avr. 2024
Dear Wendy,I am most appreciative of your providing us a Five Star rating.I truly hope we have the opportunity to welcome you back to Kona Kai in the future.With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego
10/10 Excellent
Wendy, Hawthorne
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wendy
Séjour de 1 nuit en mars 2024
Réponse de Scott le 11 mars 2024
Dear Wendy,I am thrilled you had a wonderful stay.Thank you for the kind words and for providing us a Five Star rating.I hope to warmly welcome your return to Kona Kai in the near future.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego
8/10 Bien
Kuthur, Mission Viejo
Voyage en famille
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kuthur
Séjour de 1 nuit en mars 2024
Réponse de Scott le 11 mars 2024
Dear Kuthur,Thank you so much for the feedback. I will research the room you stayed in and replace the furnishings right away.On your next visit, I encourage you to seek a higher floor for the best views of the Bay, the City and the Hillsides.With kind regards,Scott OstranderGeneral ManagerKona Kai San Diego
8/10 Bien
Mark
Voyage en couple
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 2 nuits en mars 2024
Réponse de Scott le 11 mars 2024
Dear Mark,I very much appreciate your feedback. Although we are very competitively priced within the San Diego market (especially compared to Downtown, Mission Bay and Coronado), I take your commentary to heart.If there is anything we can do to provide greater value, I sincerely welcome your feedback. With best regards, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego
4/10 Médiocre
Irene
8 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Irene
Séjour de 1 nuit en mars 2024
Réponse de Scott le 12 mars 2024
Dear Irene,Thank you for your valuable feedback. Please know that your comments are truly important, although very much the exception and not the rule.Should your future travels call for a return visit to San Diego, I do hope you will try us again. Feel free to reach out to me directly so that I may personally ensure your expectations are exceeded.With sincere regards in hospitality,Dear Akbar,I am so sorry that we fell short of your expectations.Our records indicated that you arrived at 2:57pm (check-in time is 4pm). Although we put forth every effort to check our guests in prior to the arrival time, this is not always possible due to the occupancy and demand at Kona Kai.I do show we were slightly delayed in meeting our own guideline of a 4pm check-in, and were not able to process your arrival until 4:21pm. My records further indicate, due to our 21 minutes of tardiness, our team upgraded you to a junior suite due to your inconvenience.Moreover, I have reviewed your account and there were no fees assessed for pool use (we have never posted such fees). The only fees that are on your account are those that are/were fully disclaimed pursuant to California law on the website in which you booked this reservation.I do encourage you to reach out to me directly at Kona Kai if I can provide further clarification or if there is anything I can do to regain your trust in hopes of earning your business again in the future.With sincere regards in hospitality, I remain at your service and hope to exceed your expectations in the future.Scott OstranderGeneral ManagerKona Kai San Diego
10/10 Excellent
Tamira
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tamira
Séjour de 1 nuit en janvier 2024
Réponse de Scott le 12 mars 2024
Dear Tamira,I am grateful for your providing us a Five Star review and glad your had a great stay.On behalf of our team, we hope to see you again in the future.With kind regards,Dear Akbar,I am so sorry that we fell short of your expectations.Our records indicated that you arrived at 2:57pm (check-in time is 4pm). Although we put forth every effort to check our guests in prior to the arrival time, this is not always possible due to the occupancy and demand at Kona Kai.I do show we were slightly delayed in meeting our own guideline of a 4pm check-in, and were not able to process your arrival until 4:21pm. My records further indicate, due to our 21 minutes of tardiness, our team upgraded you to a junior suite due to your inconvenience.Moreover, I have reviewed your account and there were no fees assessed for pool use (we have never posted such fees). The only fees that are on your account are those that are/were fully disclaimed pursuant to California law on the website in which you booked this reservation.I do encourage you to reach out to me directly at Kona Kai if I can provide further clarification or if there is anything I can do to regain your trust in hopes of earning your business again in the future.With sincere regards in hospitality, I remain at your service and hope to exceed your expectations in the future.Scott OstranderGeneral ManagerKona Kai San Diego
6/10 Satisfaisant
Mariana
Voyage en famille
3 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Mariana
Séjour de 1 nuit en février 2024
Réponse de Scott le 5 mars 2024
Dear Mariana,I am so sorry that we fell short of your expectations. Your experience is very much the exception and not the rule. Please trust in the fact that I will immediately research and take corrective action based upon your valuable feedback.I truly hope we have the opportunity to serve you again in the future.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego
4/10 Médiocre
T
26 févr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
T
Réponse de Scott le 28 févr. 2024
Dear Guest,I am most appreciative of your kind words as well as your constructive feedback, which is vitally important to helping us to be better and to exceed the expectations of guests.It is my understanding that our front office manager was in contact with you in the past 24 hours, made retribution and has invited you back to Kona Kai in the future. I truly look forward to regaining your trust and demonstrating that your experience was very much the exception and not the rule.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego
4/10 Médiocre
Eli
23 févr. 2024
Eli
Séjour de 2 nuits en février 2024
Réponse de Scott le 28 févr. 2024
Dear Eli,While I appreciate your taking the time to post a rating of your stay, it is well below the average rating of 92.4% of our guests.Please feel free to reach out to me directly at Kona Kai if there is anything I can do to regain your trust or if there are any improvements we can make that would enable us to exceed your expectations on a future visit.With best regards in hospitality, I look forward to hearing from you.Scott OstranderGeneral ManagerKona Kai San Diego
8/10 Bien
Tannika
Voyage en famille
22 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tannika
Séjour de 1 nuit en février 2024
Réponse de Scott le 23 févr. 2024
Dear Tannika,I cannot thank you enough for your kind words. I very much appreciate you taking the time to post a review of your recent Kona Kai experience and hope we have the opportunity to warmly welcome you back in the near future.With my best regards,Scott OstranderGeneral ManagerKona Kai San Diego
2/10 Horrible
Dana
20 févr. 2024
Dana
Séjour de 1 nuit en février 2024
Réponse de Scott le 21 mars 2024
Dear Dana,In nearly four years, post-pandemic, we have only received 12 one star reviews out of more than 2,400 reviews.Your feedback is important and valuable so that we can learn from your experience.Please feel free to reach out to me directly at Kona Kai.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego
6/10 Satisfaisant
Tristen
Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Tristen
Séjour de 3 nuits en février 2024
Réponse de Scott le 20 févr. 2024
Dear Tristen,Overall, I am happy you had a good stay. I appreciate your constructive commentary; however, such fees seem to be the wave of the future - especially in resort destinations. We diligently and frequently research the market to ensure we are fairly positioned and have a competitive advantage.I hope we have the opportunity to serve you again.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego
4/10 Médiocre
Maxim
Voyage en famille
19 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maxim
Séjour de 1 nuit en février 2024
Réponse de Scott le 20 févr. 2024
Dear Maxim,I am so sorry for the challenges you experienced. Would you be so kind as to reach out to me directly at Kona Kai so that I may learn more about your stay, take corrective action and work to regain your trust and make it right?With best regards, I hope to hear from you.Scott OstranderGeneral ManagerKona Kai San Diego
4/10 Médiocre
Laura
Voyage en couple
18 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Laura
Séjour de 1 nuit en février 2024
Réponse de JOYseph le 19 févr. 2024
Hello Laura -It is very unfortunate, we fell short of our services provided to you during your stay with us at the Kona Kai Resort. We definitely appreciate you and your honest feedback as it gives us an opportunity to learn and grow from these experiences. Please accept my sincerest apologies for falling short and inconvenience we have caused you.We definitely appreciate you, for your honest feedback. Please reach out to me as I want to do right by you. My email is located in my signature below.With Hospitality,Joseph TaumuaDirector of Resort OperationsE: jtaumua@sdkonakai.com
10/10 Excellent
Christine
Voyage en famille
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christine
Séjour de 2 nuits en février 2024
Réponse de Scott le 19 févr. 2024
Dear Christine,I am grateful for your kind words and for your providing us a perfect 10 of 10 rating.I hope we have the opportunity to welcome you back to Kona Kai in the future.With best regards,Scott OstranderGeneral ManagerKona Kai San Diego
10/10 Excellent
Megan
17 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Megan
Séjour de 1 nuit en février 2024
Réponse de Scott le 19 févr. 2024
Dear Megan,Thank you so much for the Five Star rating. I truly hope we have the opportunity to warmly welcome you back to Kona Kai in the near future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego
6/10 Satisfaisant
OVE
17 févr. 2024
OVE
Séjour de 2 nuits en février 2024
Réponse de Scott le 19 févr. 2024
Dear Guest,I appreciate your providing us a rating based upon your stay. We average an online review rating of 9.28 out of 10 stars so if you have suggestions on how we can improve and earn an enhanced rating from you in the future, please reach out to me directly.I truly hope we have the opportunity to serve you again.In hospitality,Scott OstranderGeneral ManagerKona Kai San Diego