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Avis sur Hilton Garden Inn San Diego - Rancho Bernardo

3 out of 5
Hilton Garden Inn San Diego - Rancho Bernardo
17240 Bernardo Center Dr, San Diego, CA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 537 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 247 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 113 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 56 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 50 avis sur 1003." "

8,8/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

4/10 Médiocre

Sanjiv

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements
The front desk workers were not professional at all. Was charged for parking inspite of not havibg a vehicle.
Séjour de 1 nuit en mai 2024

10/10 Excellent

OUSSAMA

It nice and clean. No issues at all. But i think the parking should be included $15 per night is a bit high
Séjour de 3 nuits en mai 2024
Réponse de TC le 22 mai 2024
We thank you for your feedback. Have a great rest of your day.

8/10 Bien

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a typical Hilton
Séjour de 1 nuit en mai 2024
Réponse de TC le 22 mai 2024
Thank you for your review. Have an amazing rest of your day.

8/10 Bien

Antoinette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great!
Séjour de 3 nuits en mai 2024
Réponse de Veronika Cannon le 15 mai 2024
Good afternoon Antoinette, Thank you for choosing to stay with us! We are happy to hear that you enjoyed your stay and we hope to see you again in the near future.

10/10 Excellent

Julie

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Veronika Cannon le 15 mai 2024
Good afternoon Julie, We are thrilled to hear that you had a great experience with us! We hope to see you again in the near future!

10/10 Excellent

Jennifer

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Veronika Cannon le 8 mai 2024
Good afternoon Jennifer, We are so happy that you enjoyed your stay with us and we hope to see you again in the near future!

10/10 Excellent

Rachel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Veronika Cannon le 8 mai 2024
Good afternoon Rachel. Thank you for choosing to stay with us. We are so happy that you enjoyed your stay with us and we hope to see again.

10/10 Excellent

lisa m.

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en mai 2024
Réponse de Veronika Cannon le 6 mai 2024
Good evening Lisa, Thank you for choosing to stay with us. I am so happy to hear that you had a great stay and we hope to see you again in the near future!

10/10 Excellent

eric, Half Moon Bay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great Staff
Séjour de 1 nuit en avril 2024
Réponse de TC le 25 avr. 2024
Thank you for your amazing review.

10/10 Excellent

Lawrence

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay!!!!
Séjour de 12 nuits en avril 2024
Réponse de TC le 25 avr. 2024
Thank you for this amazing rating. Have a wonderful day.

10/10 Excellent

Elif, Concord

Séjour de 1 nuit en avril 2024
Réponse de Veronika Cannon le 15 mai 2024
Good afternoon Elif, We are so happy to hear that you had a wonderful stay with us and we hope to see you again soon.

8/10 Bien

Robert

Voyage en couple
Les points forts : Personnel et service et équipements
The first night our room smelled very bad. Like an animal had and accident, someone cleaned the carpet and it hadn't dried. I should have complained but I though I could get used to it. Mentioned it at the desk and was given a new room which was much better. However, in the new room the bathtub faucet continued to run. I was able to tighten to get it stopped but after housekeeping it was running again and I couldn't get it to stop. Front desk was excellent but I shouldn't have had these two problems.
Séjour de 3 nuits en avril 2024
Réponse de TC le 25 avr. 2024
Thank you for providing us with this excellent feedback. I will pass this information along to my team so we can work together to improve our guest experience.

10/10 Excellent

Evan

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Good stay however receptionist wasn’t friendly at all.
Séjour de 1 nuit en avril 2024
Réponse de TC le 25 avr. 2024
Thank you for the wonderful review.

10/10 Excellent

Adrian

Séjour de 1 nuit en avril 2024
Réponse de Veronika Cannon le 15 mai 2024
Good afternoon Adrian, Thank you so much for choosing to stay with us. I am delighted to hear that you had a wonderful stay. We look forward to seeing you again in the near future.

10/10 Excellent

Luisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location
Séjour de 1 nuit en avril 2024
Réponse de Veronika Cannon le 16 avr. 2024
Good afternoon Luisa, Thank you for choosing to stay with us. We are so happy you enjoyed your stay and we hope to see you again in the near future.

10/10 Excellent

Marlene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and nice staff
Séjour de 1 nuit en mars 2024
Réponse de Veronika Cannon le 14 avr. 2024
Good evening,Thank you for your kind words and we are so happy to hear you had a wonderful stay with us!

10/10 Excellent

Erica, Palm Springs

Séjour de 2 nuits en avril 2024
Réponse de Veronika Cannon le 16 avr. 2024
Good afternoon, We are pleased to hear that you had a great experience with us. We hope to see you again in the near future.

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a very pleasant experience there. Will stay again when in town.
Séjour de 3 nuits en avril 2024
Réponse de Veronika Cannon le 14 avr. 2024
Good evening, We are so happy to hear that you had a great stay with us! We hope you see you again in the near future.

10/10 Excellent

Adam

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No Pool area :(
Séjour de 1 nuit en mars 2024
Réponse de Veronika Cannon le 11 avr. 2024
Good evening, Thank you so much for staying with us. We are so happy to hear that you enjoyed your experience. We hope to see you again in the near future!

8/10 Bien

Siddhartha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PROs Nice property. Nice rooms. Next to a market which has many dining options, as well as convenience store, which is very convenient to have. CONs Room air conditioning was slightly more noisier than expected. Also, the walls are not that sound proof, which means even people flushing their toilets in the adjacent room can be heard. IMPROVEMENT TO THE "TOUCH": Small note to management: having a bottle of water and perhaps some other welcome kit available in the room right after check-in will be a golden touch to make the experience even better. Typically guests travel a lot to reach their hotel room. By the time they reach their room, they are tired. Upon arrival, a complimentary bottle of water would be nice to have, instead of having to venture out again to get some water.
Séjour de 4 nuits en avril 2024
Réponse de Veronika Cannon le 14 avr. 2024
Good evening, Thank you for choosing to stay with us. We understand it may be upsetting not to have complimentary water bottles during check in, but we only offer them to our Hilton Honors Silver, Gold and Diamond members.

10/10 Excellent

Tiffeny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This place was very comfy
Séjour de 1 nuit en avril 2024
Réponse de Veronika Cannon le 14 avr. 2024
Thank you so much for choosing to stay with us. We are thrilled that you had an amazing time, and we hope to see you again in the near future!

6/10 Satisfaisant

Lana

Séjour de 3 nuits en avril 2024
Réponse de Veronika Cannon le 28 avr. 2024
Good evening, Thank you for choosing to stay with us. We are sorry to hear that you had some issues with your stay. If you choose to stay with us again, we will exceed your expectations.

6/10 Satisfaisant

David

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
The air conditioner or fan ran all night long and was super loud.
Séjour de 1 nuit en avril 2024
Réponse de TC le 5 avr. 2024
We apologize for the inconvenience that this may have caused. I will pass this information along to my maintenance team so they can address this issue. Have a great rest of your day, and thank you again for your feedback.

10/10 Excellent

Frederick

Séjour de 3 nuits en mars 2024
Réponse de TC le 25 avr. 2024
Thank you for the fantastic rating.

8/10 Bien

rashonda

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice size room and clean.
Séjour de 2 nuits en mars 2024
Réponse de Veronika Cannon le 1 avr. 2024
Good evening,Thank you for choosing to stay with us! We are happy to hear that you enjoyed your stay at our property and we hope to see you again in the near future.

10/10 Excellent

Luis Gerardo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fast check in
Séjour de 1 nuit en mars 2024
Réponse de Veronika Cannon le 1 avr. 2024
Good evening,Thank you for choosing to stay with us! We are happy to hear that you enjoyed your stay at our property and we hope to see you again in the near future.

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Équipements
Perfect overnight stay in San D. Beautiful, easy to find property right off of the freeway. Customer service was superb. Josie was incredible at check-in upon arrival. Josie was knowledgeable and accommodating. Parking was easy. Room was clean. Towels and comforters very clean and bright white! That’s something I always look for. Manuel and Tino were very friendly and hospitable during breakfast. Food was good!
Séjour de 1 nuit en mars 2024
Réponse de Veronika Cannon le 1 avr. 2024
Good evening, Thank you so much for your kind words. I will definitely pass along the message to Josie, Manuel and Tino for how they made your stay incredible. We look forward to seeing you again in the near future!

8/10 Bien

Willian

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
They need to communicate to the customer the cost of parking, because it is not free, they never told us how much it cost per day.
Séjour de 3 nuits en mars 2024
Réponse de Veronika Cannon le 1 avr. 2024
Good evening, Thank you for choosing to stay at our property with us. I will communicate to our front desk staff to verbally communicate the parking charges to our guests at check in so we can improve. We do post directly on Expedia about our parking charges. If you have any other questions, please feel free to reach out at 858-676-1660.

10/10 Excellent

Cierra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was quite nice.
Séjour de 2 nuits en mars 2024
Réponse de TC le 28 mars 2024
We would like to thank you for your positive review. Have a great rest of your day.

10/10 Excellent

Mireya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de TC le 28 mars 2024
Thank you for the awesome rating. Have a great day!

10/10 Excellent

amit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great value
Séjour de 1 nuit en mars 2024
Réponse de TC le 28 mars 2024
Thank you very much for the high rating. We hope to see you back on property sometime in the near future.

10/10 Excellent

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and nice property
Séjour de 2 nuits en mars 2024
Réponse de TC le 28 mars 2024
We would like to thank you for your positive review. Have a great day and we hope to see you again sometime in the near future.

10/10 Excellent

MARGARITA

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I really loved it!
Séjour de 1 nuit en mars 2024
Réponse de TC le 28 mars 2024
We would really love to have you back again! Thank you so much for your generous review. Have a wonderful rest of your day!

10/10 Excellent

José

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Staff have a very good costumer service
Séjour de 1 nuit en mars 2024
Réponse de TC le 28 mars 2024
This is excellent news. I will pass your kind words to our staff. Thanks again, and we hope to see you again sometime soon.

8/10 Bien

Alyssa

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Veronika Cannon le 21 mars 2024
Good afternoon, Thank you for choosing to stay with us. We are so happy you enjoyed your time and we look forward to seeing you again in the near future.

10/10 Excellent

John P, Oceanside

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de TC le 28 mars 2024
We thank you for your excellent rating!

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Veronika Cannon le 21 mars 2024
Good afternoon, Thank you for choosing to stay with us! We are glad that you enjoyed your stay.

10/10 Excellent

Lourdes

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I just want to thank you for the wonderful
Réponse de Veronika Cannon le 21 mars 2024
Good afternoon, Thank you for choosing to stay at our property! We are happy to hear that you enjoyed your stay and we look forward to seeing you again in the near future.

10/10 Excellent

Nikki

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
clean, easy check in process, staff was great
Séjour de 1 nuit en mars 2024
Réponse de TC le 11 mars 2024
We appreciate your business and your response. Have a wonderful day!

10/10 Excellent

Nancy

Séjour de 1 nuit en mars 2024
Réponse de Veronika Cannon le 1 avr. 2024
Good evening,Thank you for choosing to stay with us! We are happy to hear that you enjoyed your stay at our property and we hope to see you again in the near future.

8/10 Bien

Shelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely beautiful hotel! Our room was clean and comfortable beds. My only complaint is we were woken up to the trash man picking up the trash bin and that wasn't a big deal but for almost an hour he was training someone picking up the bin, putting it down. I could hear everything! Really noisy
Séjour de 1 nuit en mars 2024
Réponse de TC le 11 mars 2024
Thank you for your feedback. I apologize for the inconvenience of having to listen to the trash pick up. We hope you have an excellent rest of your day.Thank you.

10/10 Excellent

Chun

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very quit and clean, good service too.
Séjour de 1 nuit en février 2024
Réponse de TC le 11 mars 2024
Thank you for your response. We hope to see you again sometime soon.

10/10 Excellent

Lucianna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good property location for our purposes of visiting family. It is about 30 minutes from downtown activities and events, but not a difficult travel. We were unhappy with our room initially, but the staff were great and placed us in a room that completely met our needs. There is a great bar/bartender in the lounge, and their dinner and breakfast offerings are excellent. It makes the stay very conenient and enjoyable.
Séjour de 3 nuits en février 2024
Réponse de TC le 29 févr. 2024
Thank you very much for your feedback. I am glad we were able to provide you with a great experience. We look forward to seeing you again sometime in the near future.

10/10 Excellent

Clara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Veronika Cannon le 26 févr. 2024
Good evening, Thank you so much for your kind review! We are so happy that you had a wonderful stay with us and we hope to see you again soon in the near future.

6/10 Satisfaisant

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dont like that they charge $15 pet night to park in a public parking lot that is also used by Kaiser Medical
Séjour de 2 nuits en février 2024
Réponse de TC le 26 févr. 2024
Thank you for your feedback. Our hotel is located next to the Kaiser Medical Center, and we share the same parking lot.

10/10 Excellent

Varad

Séjour de 3 nuits en février 2024
Réponse de TC le 26 févr. 2024
We appreciate your business and feedback. We hope you have a wonderful rest of your day.

10/10 Excellent

Jayme

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Spacious rooms, pool and hot tub were great, friendly staff. Great location.
Séjour de 2 nuits en février 2024
Réponse de Veronika Cannon le 22 févr. 2024
Thank you so much for the kind review! We look forward to seeing you again in the near future.

10/10 Excellent

Michael

Séjour de 1 nuit en janvier 2024
Réponse de Veronika Cannon le 22 févr. 2024
Thank you for the kind review! We look forward to seeing you again in the near future.

10/10 Excellent

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place!
Amazing place to stay the only issue I had was that I paid for my room through Expedia and payment was processed and when I check in they didn’t accept the same card I had paid with. It was 2 am and had heavy luggage and just wanted to crash, about a 10 minute inconvenience but overall 5 stars!
Séjour de 1 nuit en février 2024
Réponse de Veronika Cannon le 22 févr. 2024
Thank you so much for choosing to stay with us! I am so happy you enjoyed your stay. We look forward to seeing you again.

6/10 Satisfaisant

Mary Ann D.

Séjour de 2 nuits en février 2024
Réponse de TC le 28 mars 2024
Thank you very much for your rating. Have a great day!