Avis sur Rodeway Inn Lemon Grove San Diego East
Rodeway Inn Lemon Grove San Diego East
7458 Broadway, Lemon Grove, CA
Avis
6,4
6,8/10
Propreté
6,8/10
Personnel et service
5,0/10
Équipements
6,4/10
Infrastructures et conditions de l’hébergement
6,2/10
Écoresponsabilité
Avis
27 avr. 2024
Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 30 avr. 2024
Hi Erick,Thank you so much for giving us the privilege to host your stay. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
2/10 Horrible
Rosa
Voyage d’affaires
10 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et équipements
Rosa
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 10 avr. 2024
Hi Rosa,We regret the inconvenience caused during your stay. We never want our guests to have such a kind of experience. We are investigating the matter with our team and will reach out to you for further information.
10/10 Excellent
Beatriz
26 janv. 2024
Beatriz
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 28 janv. 2024
Hi Beatriz,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.
10/10 Excellent
Curtis
22 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Curtis
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 1 févr. 2024
Hi Curtis,We are delighted to hear that you had a great experience! Thank you for taking the time to share your positive feedback. Our team is dedicated to ensuring our guests have enjoyable stays, and we appreciate your kind words. We look forward to the opportunity to welcome you back for another fantastic stay.
8/10 Bien
Marcos Isaac
10 janv. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Marcos Isaac
Séjour de 5 nuits en décembre 2023
Réponse de Sophia CSR le 12 janv. 2024
Hi Marcos,Thank you for staying with us. Guest satisfaction is our number one objective, we appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
2/10 Horrible
Christine
Voyage en famille avec de jeunes enfants
8 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christine
Séjour de 2 nuits en janvier 2024
Réponse de Sophia CSR le 9 janv. 2024
Hi Christine,We regret the inconvenience caused during your recent stay with us. We take all feedback seriously and would like to investigate this matter further. Kindly provide us with more details about your experience so that we can improve our customer service. We hope to have the opportunity to make it up to you in the future.
2/10 Horrible
stephen, san Diego
3 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
stephen
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 9 janv. 2024
Hi Stephen,I am sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our management team for improvement. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!
10/10 Excellent
Mario
30 déc. 2023
Mario
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 2 janv. 2024
Hi Mario,It is heart-warming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
2/10 Horrible
Alice
Voyage en famille, Voyage en couple
25 déc. 2023
Les points faibles : Propreté et personnel et service
Alice
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 26 déc. 2023
Hi Alice,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
6/10 Satisfaisant
Jose
22 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jose
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 24 déc. 2023
Hi Jose,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes of earning your business on future travels so that you can see our continuous improvement.
10/10 Excellent
Hazel
Voyage en famille
29 nov. 2023
Hazel
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 5 déc. 2023
Hi Hazel,We are thrilled to hear that you have a fondness for Lemon Grove, CA! It's wonderful that both you and your husband love the area. Hope your travels bring you back to Lemon Grove, we would be delighted to welcome you to our hotel again. Thank you for your positive sentiments, and we look forward to providing you with another enjoyable stay in this charming location.
6/10 Satisfaisant
Maryhelen
25 nov. 2023
Maryhelen
Séjour de 2 nuits en novembre 2023
Réponse de Sophia CSR le 28 nov. 2023
Hi Maryhelen,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
8/10 Bien
Juan j
25 nov. 2023
Juan j
Séjour de 2 nuits en novembre 2023
Réponse de Sophia CSR le 28 nov. 2023
Hi Juan,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
10/10 Excellent
Julio
Voyage en groupe
22 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Julio
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 23 nov. 2023
Hi Julio,Our team was delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels.
4/10 Médiocre
Rebeca
Voyage en famille
4 nov. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Roaches
Rebeca
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 6 nov. 2023
Hi Rebeca,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!
10/10 Excellent
Edwin
26 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edwin
Séjour de 6 nuits en octobre 2023
Réponse de Sophia CSR le 28 oct. 2023
Hi Edwin,Thank you for taking the time to share your positive experience! We're delighted to hear that you had a restful and problem-free stay with us. Providing a comfortable and peaceful environment for our guests is one of our top priorities, and it's gratifying to know that we succeeded in meeting your expectations. We look forward to welcoming you back for another excellent night's sleep in the future. Safe travels!
8/10 Bien
James
10 oct. 2023
James
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 31 oct. 2023
Hi James,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
10/10 Excellent
Daniela
7 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniela
Séjour de 2 nuits en septembre 2023
Réponse de Sophia CSR le 9 oct. 2023
Hi Daniela,It is heart-warming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.
8/10 Bien
April
5 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
April
Séjour de 3 nuits en septembre 2023
Réponse de Sophia CSR le 6 oct. 2023
Hi April,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
4/10 Médiocre
Cruz
Voyage d’affaires
4 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cruz
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 6 oct. 2023
Hi Cruz,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
4/10 Médiocre
Darlene
Voyage en couple
24 sept. 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Darlene
Séjour de 2 nuits en septembre 2023
Réponse de Sophia CSR le 25 sept. 2023
Hi Darlene,We sincerely apologize for the disappointing experience you had during your stay. Your feedback is valuable, and we deeply regret that we fell short of meeting your expectations. We understand the importance of a welcoming and well-maintained environment, and we are truly sorry that we failed to provide this during your visit. Rest assured, we will address the issues you've raised to ensure they are rectified promptly. We genuinely hope you might reconsider in the future, as we would love the opportunity to exceed your expectations. Thank you for bringing this to our attention.
2/10 Horrible
Joe
19 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joe
Séjour de 1 nuit en septembre 2023
Réponse de Sophia CSR le 20 sept. 2023
Hi Joe,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!
10/10 Excellent
Crystal
14 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Crystal
Séjour de 2 nuits en septembre 2023
Réponse de Sophia CSR le 15 sept. 2023
Hi Crystal,It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
6/10 Satisfaisant
Manuel
Voyage en couple
4 sept. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Manuel
Séjour de 3 nuits en septembre 2023
Réponse de Sophia CSR le 5 sept. 2023
Hi Manuel,Thank you for your feedback regarding the items in your room. We are continually striving to improve our guest experience, and your input is important to us. We will take your suggestions into consideration to enhance the amenities and items available in our rooms. Your comfort and convenience are our priorities, and we hope you'll choose to stay with us again in the future, where we aim to provide an even better experience. We appreciate your valuable input.
8/10 Bien
Cornelis
26 août 2023
Cornelis
Séjour de 2 nuits en août 2023
Réponse de Sophia CSR le 18 sept. 2023
Hi Cornelis,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
10/10 Excellent
Jon
25 août 2023
Jon
Séjour de 1 nuit en août 2023
Réponse de Sophia CSR le 15 sept. 2023
Hi Jon,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
4/10 Médiocre
Barbara
16 août 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Barbara
Séjour de 2 nuits en août 2023
Réponse de Sophia CSR le 18 août 2023
Hi Barbara,Thank you so much for giving us the privilege to host your stay. We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
2/10 Horrible
Valencia
11 août 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Valencia
Séjour de 1 nuit en août 2023
Réponse de Sophia CSR le 14 août 2023
Hi Valencia,We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
4/10 Médiocre
Diana
Voyage en famille
9 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pictures were deceiving
Diana
Séjour de 1 nuit en août 2023
Réponse de Sophia CSR le 9 août 2023
Hi Diana,We deeply regret the disappointing experience you encountered during your recent stay at our hotel. Please accept our sincere apologies for the inconvenience you faced, including the issues with the TV, hot water, AC, and cleanliness. We understand your frustration and want you to know that your feedback is crucial for us to address these concerns and improve our services. We are actively working to rectify the maintenance issues and security concerns you've mentioned, as well as collaborating with local authorities to address the neighbouring environment. Your feedback will undoubtedly help us enhance our guest experience, and we hope you reconsider giving us another chance in the future.
8/10 Bien
Megan
30 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Megan
Réponse de Sophia CSR le 31 juil. 2023
Hi Megan,We're delighted to hear that your stay with us exceeded your expectations and that you found the room to be modernized and clean. We apologize for any inconvenience you experienced with the pillow quality and the bed mattress squeaking. We'll take note of these points and look into improving them for future guests. We're glad to know that our convenient location worked well for your needs and that you found it close to various dining and shopping options. Your satisfaction is important to us, and we hope to welcome you back in the future for another enjoyable stay. Safe travels!
10/10 Excellent
Leandra
30 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leandra
Séjour de 1 nuit en juillet 2023
Réponse de Sophia CSR le 31 juil. 2023
Hi Leandra,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our location peaceful and convenient and that you appreciated our nice and professional staff. We apologize for not having a pool, but we're glad to know that it didn't negatively impact your stay. Your kind words and thumbs up mean a lot to us! If your travels bring you back to the area, we'd love to host you and your family again. Safe travels and thank you for choosing us for your stay!
6/10 Satisfaisant
Marianne, Page
29 juil. 2023
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Marianne
Séjour de 4 nuits en juillet 2023
Réponse de Sophia CSR le 31 juil. 2023
Hi Marianne,We are glad to hear that the location served your travelling needs well, and we appreciate your positive comments about our pleasant staff and the new management. We apologize for other issues. Your suggestion about providing a shady picnic table on the property is also noted and will be taken into consideration for future improvements. We hope to welcome you back again soon and provide an even better experience. Safe travels!
6/10 Satisfaisant
Leslie
18 juil. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Leslie
Séjour de 1 nuit en juillet 2023
Réponse de Sophia CSR le 19 juil. 2023
Hi Leslie,Thank you for sharing your experience. We hope you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 5-star experience.
2/10 Horrible
rhonda
Voyage en groupe
11 juil. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
rhonda
Séjour de 4 nuits en juillet 2023
Réponse de Sophia CSR le 12 juil. 2023
Hi Rhonda,We sincerely apologize for any inconvenience caused by the cleanliness of the floors and the water pressure issues during your stay. We take these concerns seriously, and we will immediately address them with our housekeeping and maintenance teams to ensure that such issues are rectified. It is our priority to provide a safe and comfortable environment for all our guests, and we appreciate your valuable input in helping us improve. We hope you will give us another opportunity to exceed your expectations in the future.
6/10 Satisfaisant
Jose luis
28 juin 2023
Jose luis
Séjour de 1 nuit en juin 2023
Réponse de Sophia CSR le 30 juin 2023
Hi Jose,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
6/10 Satisfaisant
Marilyn
Voyage d’affaires
21 juin 2023
Marilyn
Séjour de 1 nuit en juin 2023
Réponse de Sophia CSR le 22 juin 2023
Hi Marilyn,Thank you for taking the time to share your feedback with us. We appreciate your honesty and regret any inconvenience caused by the higher-than-expected cost. We constantly strive to provide a memorable experience for our guests, and we take your comments seriously. Please rest assured that we will review our pricing structure to ensure it aligns with our guests' expectations in the future. We hope to have the opportunity to welcome you back and make your next stay truly exceptional. Thank you for choosing our hotel.
4/10 Médiocre
Rebecca
19 juin 2023
Rebecca
Séjour de 3 nuits en juin 2023
Réponse de Sophia CSR le 10 juil. 2023
Hi Rebecca,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
4/10 Médiocre
Fernando, chino hills
15 juin 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Fernando
Séjour de 1 nuit en juin 2023
Réponse de Sophia CSR le 18 juin 2023
Hi Fernando,Our team regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. I would like to know in more detail about your insecurities to take corrective measures for your future visits.
4/10 Médiocre
Pe
Voyage d’affaires
14 juin 2023
Pe
Séjour de 1 nuit en juin 2023
Réponse de Sophia CSR le 18 juin 2023
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues and are not meeting your expectations. Please know that our team has listed all the policies and fees on the website. We regret you have missed same, during the time of booking. We hope to earn your business in future travels.
8/10 Bien
Kevin
Voyage en famille
13 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice room, close to shopping
Kevin
Séjour de 1 nuit en juin 2023
Réponse de Sophia CSR le 14 juin 2023
Hi Kevin,Appreciate your positive comment. However, we are very sorry to hear about the inconvenience caused by other issues that are not meeting your expectations. Please note that your concerns have been passed on to our team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!
10/10 Excellent
Patricia
12 juin 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Patricia
Séjour de 1 nuit en juin 2023
Réponse de Sophia CSR le 12 juin 2023
Hi Patricia,It is heart-warming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
8/10 Bien
Saul
Voyage en couple
12 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Saul
Séjour de 2 nuits en juin 2023
Réponse de Sophia CSR le 12 juin 2023
Hi Saul,Glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
6/10 Satisfaisant
Gloria
10 juin 2023
Gloria
Séjour de 2 nuits en juin 2023
Réponse de Sophia CSR le 12 juin 2023
Hi Gloria,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
10/10 Excellent
Martha
5 juin 2023
Martha
Séjour de 1 nuit en juin 2023
Réponse de Sophia CSR le 7 juin 2023
Hi Martha,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us and are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.
4/10 Médiocre
thang
2 juin 2023
thang
Séjour de 2 nuits en mai 2023
Réponse de Sophia CSR le 5 juin 2023
Hi Thang,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services
4/10 Médiocre
Katherine
1 juin 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Strange Request from the Front Desk
Katherine
Séjour de 2 nuits en mai 2023
Réponse de Sophia CSR le 2 juin 2023
Hi Katherine,We apologize for the inconvenience caused during your recent stay with us. We take all feedback seriously and would like to investigate this matter further. Kindly provide us with more details about your experience so that we can improve our customer service and facilities. Once again, please accept our sincere apologies and we hope to have the opportunity to make it up to you in the future.
2/10 Horrible
Beatriz
28 mai 2023
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Beatriz
Séjour de 1 nuit en mai 2023
Réponse de Sophia CSR le 30 mai 2023
Hi Beatriz,I am sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
2/10 Horrible
Carlos
Voyage d’affaires
23 mai 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carlos
Séjour de 5 nuits en mai 2023
Réponse de Sophia CSR le 24 mai 2023
Hi Carlos,Our team deeply apologize for the unpleasant experiences you encountered during your stay at our premises. We understand your frustration with the incidents that occurred and the apparent lack of immediate action from our manager. We strive to ensure the safety and comfort of all our guests, regardless of their background, and we regret that we failed to meet your expectations. Regarding the clogged toilet, we apologize for the inconvenience caused and understand your disappointment with the delayed resolution. We appreciate your feedback and will take it into account to improve our services. Please note that refunds are subject to our policies, but we sincerely apologize for any miscommunication or dissatisfaction you experienced. Thank you for bringing these issues to our attention, and we will address them to prevent similar incidents in the future.
2/10 Horrible
Carlos
14 mai 2023
Les points faibles : Personnel et service
Carlos
Séjour de 5 nuits en mai 2023
Réponse de Sophia CSR le 15 mai 2023
Hi Carlos,We apologize for the inappropriate behaviour shown by our staff. We never want our guests to go back like this without hosting them. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
2/10 Horrible
KAREEM
13 mai 2023
Les points faibles : Propreté et personnel et service
KAREEM
Séjour de 1 nuit en mai 2023
Réponse de Sophia CSR le 14 mai 2023
Hi Kareem,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.