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Avis sur Rodeway Inn Lemon Grove San Diego East

2 out of 5
Rodeway Inn Lemon Grove San Diego East
7458 Broadway, Lemon Grove, CA

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 25 avis sur 75." "
Note des voyageurs de 8 (Bien), d’après 10 avis sur 75." "
Note des voyageurs de 6 (Satisfaisant), d’après 9 avis sur 75." "
Note des voyageurs de 4 (Médiocre), d’après 14 avis sur 75." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 75." "

6,8/10

Propreté

6,8/10

Personnel et service

5,0/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

6,2/10

Écoresponsabilité

Avis

4/10 Médiocre

Erick D

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 30 avr. 2024
Hi Erick,Thank you so much for giving us the privilege to host your stay. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Horrible

Rosa

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et équipements
First we were given a room that stink to much cigarettes, the lady was nice and promt to switch room., but the blanket stinked like pee call reception but never answered, had to go out and ask for one,this new receptionist was kind of rude. The property loction had plenty of to eat and we felt safe to walk oround, there is a food4 lees right next. There was no hot water,supposedly due to a city problem. I told receptionist why wasn't I advised before I finished checking in.I ask for a credict and she play the part of it was not up to her.
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 10 avr. 2024
Hi Rosa,We regret the inconvenience caused during your stay. We never want our guests to have such a kind of experience. We are investigating the matter with our team and will reach out to you for further information.

10/10 Excellent

Beatriz

Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 28 janv. 2024
Hi Beatriz,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Excellent

Curtis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 1 févr. 2024
Hi Curtis,We are delighted to hear that you had a great experience! Thank you for taking the time to share your positive feedback. Our team is dedicated to ensuring our guests have enjoyable stays, and we appreciate your kind words. We look forward to the opportunity to welcome you back for another fantastic stay.

8/10 Bien

Marcos Isaac

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
N/A
Séjour de 5 nuits en décembre 2023
Réponse de Sophia CSR le 12 janv. 2024
Hi Marcos,Thank you for staying with us. Guest satisfaction is our number one objective, we appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 Horrible

Christine

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff no willing to work wirh you
Séjour de 2 nuits en janvier 2024
Réponse de Sophia CSR le 9 janv. 2024
Hi Christine,We regret the inconvenience caused during your recent stay with us. We take all feedback seriously and would like to investigate this matter further. Kindly provide us with more details about your experience so that we can improve our customer service. We hope to have the opportunity to make it up to you in the future.

2/10 Horrible

stephen, san Diego

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The beds must be 20 years old . The staff are not polite . The rooms are very old
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 9 janv. 2024
Hi Stephen,I am sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our management team for improvement. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Mario

Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 2 janv. 2024
Hi Mario,It is heart-warming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Horrible

Alice

Voyage en famille, Voyage en couple
Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 26 déc. 2023
Hi Alice,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

6/10 Satisfaisant

Jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 24 déc. 2023
Hi Jose,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes of earning your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Hazel

Voyage en famille
I really like Lemon Grove, Ca, which Husband and Myself Love Area
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 5 déc. 2023
Hi Hazel,We are thrilled to hear that you have a fondness for Lemon Grove, CA! It's wonderful that both you and your husband love the area. Hope your travels bring you back to Lemon Grove, we would be delighted to welcome you to our hotel again. Thank you for your positive sentiments, and we look forward to providing you with another enjoyable stay in this charming location.

6/10 Satisfaisant

Maryhelen

.
Séjour de 2 nuits en novembre 2023
Réponse de Sophia CSR le 28 nov. 2023
Hi Maryhelen,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

8/10 Bien

Juan j

Séjour de 2 nuits en novembre 2023
Réponse de Sophia CSR le 28 nov. 2023
Hi Juan,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Julio

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 23 nov. 2023
Hi Julio,Our team was delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels.

4/10 Médiocre

Rebeca

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Roaches
They’re was a roach in our room
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 6 nov. 2023
Hi Rebeca,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Edwin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I sleep good and no peoblen at all..
Séjour de 6 nuits en octobre 2023
Réponse de Sophia CSR le 28 oct. 2023
Hi Edwin,Thank you for taking the time to share your positive experience! We're delighted to hear that you had a restful and problem-free stay with us. Providing a comfortable and peaceful environment for our guests is one of our top priorities, and it's gratifying to know that we succeeded in meeting your expectations. We look forward to welcoming you back for another excellent night's sleep in the future. Safe travels!

8/10 Bien

James

Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 31 oct. 2023
Hi James,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Daniela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Sophia CSR le 9 oct. 2023
Hi Daniela,It is heart-warming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

8/10 Bien

April

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Sophia CSR le 6 oct. 2023
Hi April,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

4/10 Médiocre

Cruz

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 6 oct. 2023
Hi Cruz,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

4/10 Médiocre

Darlene

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Terrible area Building was rundown Very small room, no cups in the room. The office is locked and registration done thru the night window, couldnt hear the check in person and she was not personalble at all. I will not stay at this property ever again.
Séjour de 2 nuits en septembre 2023
Réponse de Sophia CSR le 25 sept. 2023
Hi Darlene,We sincerely apologize for the disappointing experience you had during your stay. Your feedback is valuable, and we deeply regret that we fell short of meeting your expectations. We understand the importance of a welcoming and well-maintained environment, and we are truly sorry that we failed to provide this during your visit. Rest assured, we will address the issues you've raised to ensure they are rectified promptly. We genuinely hope you might reconsider in the future, as we would love the opportunity to exceed your expectations. Thank you for bringing this to our attention.

2/10 Horrible

Joe

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible bed bugs and bad service overall
Séjour de 1 nuit en septembre 2023
Réponse de Sophia CSR le 20 sept. 2023
Hi Joe,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Crystal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Sophia CSR le 15 sept. 2023
Hi Crystal,It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Satisfaisant

Manuel

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
To have better items in room to use.
Séjour de 3 nuits en septembre 2023
Réponse de Sophia CSR le 5 sept. 2023
Hi Manuel,Thank you for your feedback regarding the items in your room. We are continually striving to improve our guest experience, and your input is important to us. We will take your suggestions into consideration to enhance the amenities and items available in our rooms. Your comfort and convenience are our priorities, and we hope you'll choose to stay with us again in the future, where we aim to provide an even better experience. We appreciate your valuable input.

8/10 Bien

Cornelis

Séjour de 2 nuits en août 2023
Réponse de Sophia CSR le 18 sept. 2023
Hi Cornelis,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Jon

Séjour de 1 nuit en août 2023
Réponse de Sophia CSR le 15 sept. 2023
Hi Jon,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 Médiocre

Barbara

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
Réponse de Sophia CSR le 18 août 2023
Hi Barbara,Thank you so much for giving us the privilege to host your stay. We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Horrible

Valencia

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This was the most disgusting place I’ve ever stayed at. First of all it’s NOT a hotel, it’s a run down motel that looks like it “could” be used for prostitution. My travel plans changed and I had to get an emergency room for one night. In hindsight, I would have been better sleeping in my rental car. There were holes in the sheets, brown stains on the towels and walls. Dirty floors, mini fridge and telephone had a layer of dirt, toilet wouldn’t flush and check-in was extremely RUDE!
Séjour de 1 nuit en août 2023
Réponse de Sophia CSR le 14 août 2023
Hi Valencia,We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 Médiocre

Diana

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pictures were deceiving
I was surprised at how awful this hotel was considering it's price. I could tell that management was trying to make improvements but for $200 it wasn't even1 star. Tv broken. No hot water. AC rattled and leaked all night. My feet were filty after waking on the floor. I tripped on the uneven top stair going to my room. Its between a Home Depot, Food 4 Less, and a homeless tent camp. It looked like a charming, hidden gem from the listing but it definitely wasn't. Car alarms went off in the middle of the night and someone banged on my door. We left in a hurry the next morning. Glad i wasn't alone!
Séjour de 1 nuit en août 2023
Réponse de Sophia CSR le 9 août 2023
Hi Diana,We deeply regret the disappointing experience you encountered during your recent stay at our hotel. Please accept our sincere apologies for the inconvenience you faced, including the issues with the TV, hot water, AC, and cleanliness. We understand your frustration and want you to know that your feedback is crucial for us to address these concerns and improve our services. We are actively working to rectify the maintenance issues and security concerns you've mentioned, as well as collaborating with local authorities to address the neighbouring environment. Your feedback will undoubtedly help us enhance our guest experience, and we hope you reconsider giving us another chance in the future.

8/10 Bien

Megan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
You get what you pay for so just keep that in mind. However the room exceeded my expectations from previous reviews I have seen. Checkin was smooth and when we got in the room, I was surprised to see it was modernized from the photos. It was clean inside and was a nice place to stay. The only thing I will say is the pillow quality is of that you get at the store and wash it where the cotton gets stuck together. Not the bests and the bed mattress itself was good a bit firm but I enjoy that but it did squeak quite a bit. But for a motel, I was more than happy with the stay. Also near a bunch of fast food, restaurants and stores so convenient location
Réponse de Sophia CSR le 31 juil. 2023
Hi Megan,We're delighted to hear that your stay with us exceeded your expectations and that you found the room to be modernized and clean. We apologize for any inconvenience you experienced with the pillow quality and the bed mattress squeaking. We'll take note of these points and look into improving them for future guests. We're glad to know that our convenient location worked well for your needs and that you found it close to various dining and shopping options. Your satisfaction is important to us, and we hope to welcome you back in the future for another enjoyable stay. Safe travels!

10/10 Excellent

Leandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peaceful convenient staff nice an professional there's nothing l didn't or don't like about the place thumbs up 👍 only thing my kids wanted to swim but they don't have a pool but thats ok
Séjour de 1 nuit en juillet 2023
Réponse de Sophia CSR le 31 juil. 2023
Hi Leandra,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our location peaceful and convenient and that you appreciated our nice and professional staff. We apologize for not having a pool, but we're glad to know that it didn't negatively impact your stay. Your kind words and thumbs up mean a lot to us! If your travels bring you back to the area, we'd love to host you and your family again. Safe travels and thank you for choosing us for your stay!

6/10 Satisfaisant

Marianne, Page

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The location was great for my traveling purposes. Neighborhood is sort of on the rough side of seedy. The photos on Expedia need updated- there are no lamps, coffee makers, alarm clock, etc. but those items are in the photos. Staff pleasant, new management. May I suggest somewhere on the property to offer a shady picnic table?
Séjour de 4 nuits en juillet 2023
Réponse de Sophia CSR le 31 juil. 2023
Hi Marianne,We are glad to hear that the location served your travelling needs well, and we appreciate your positive comments about our pleasant staff and the new management. We apologize for other issues. Your suggestion about providing a shady picnic table on the property is also noted and will be taken into consideration for future improvements. We hope to welcome you back again soon and provide an even better experience. Safe travels!

6/10 Satisfaisant

Leslie

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Sophia CSR le 19 juil. 2023
Hi Leslie,Thank you for sharing your experience. We hope you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 5-star experience.

2/10 Horrible

rhonda

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The floors were so dirty no water pressure homeless people were hanging out there
Séjour de 4 nuits en juillet 2023
Réponse de Sophia CSR le 12 juil. 2023
Hi Rhonda,We sincerely apologize for any inconvenience caused by the cleanliness of the floors and the water pressure issues during your stay. We take these concerns seriously, and we will immediately address them with our housekeeping and maintenance teams to ensure that such issues are rectified. It is our priority to provide a safe and comfortable environment for all our guests, and we appreciate your valuable input in helping us improve. We hope you will give us another opportunity to exceed your expectations in the future.

6/10 Satisfaisant

Jose luis

Séjour de 1 nuit en juin 2023
Réponse de Sophia CSR le 30 juin 2023
Hi Jose,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 Satisfaisant

Marilyn

Voyage d’affaires
The hotel was ok, the cost was higher than expected.
Séjour de 1 nuit en juin 2023
Réponse de Sophia CSR le 22 juin 2023
Hi Marilyn,Thank you for taking the time to share your feedback with us. We appreciate your honesty and regret any inconvenience caused by the higher-than-expected cost. We constantly strive to provide a memorable experience for our guests, and we take your comments seriously. Please rest assured that we will review our pricing structure to ensure it aligns with our guests' expectations in the future. We hope to have the opportunity to welcome you back and make your next stay truly exceptional. Thank you for choosing our hotel.

4/10 Médiocre

Rebecca

Séjour de 3 nuits en juin 2023
Réponse de Sophia CSR le 10 juil. 2023
Hi Rebecca,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

4/10 Médiocre

Fernando, chino hills

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Unsafe
Séjour de 1 nuit en juin 2023
Réponse de Sophia CSR le 18 juin 2023
Hi Fernando,Our team regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. I would like to know in more detail about your insecurities to take corrective measures for your future visits.

4/10 Médiocre

Pe

Voyage d’affaires
Room had a musky, humid smell and feel, AC was filthy, did not attempt to turn on, the smoke alarm was covered with a plastic bag, and a $50 cash deposit was required. Luckily I had cash on hand or who know what may have happened.
Séjour de 1 nuit en juin 2023
Réponse de Sophia CSR le 18 juin 2023
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues and are not meeting your expectations. Please know that our team has listed all the policies and fees on the website. We regret you have missed same, during the time of booking. We hope to earn your business in future travels.

8/10 Bien

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice room, close to shopping
Smoke free room, smelled like it had been smoked in before. $160 is kind of high for the room. Surrounding area is ok. Parking is narrow, difficult for bigger trucks to park. Bed wasn't bad, mini fridge worked well. The TV had some damaged pixels. Ac worked well. Shower was nice, toilet didn't disappoint.
Séjour de 1 nuit en juin 2023
Réponse de Sophia CSR le 14 juin 2023
Hi Kevin,Appreciate your positive comment. However, we are very sorry to hear about the inconvenience caused by other issues that are not meeting your expectations. Please note that your concerns have been passed on to our team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Patricia

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Sophia CSR le 12 juin 2023
Hi Patricia,It is heart-warming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Bien

Saul

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is a bit different from the pictures but it was a nice convenient quiet place.
Séjour de 2 nuits en juin 2023
Réponse de Sophia CSR le 12 juin 2023
Hi Saul,Glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 Satisfaisant

Gloria

Séjour de 2 nuits en juin 2023
Réponse de Sophia CSR le 12 juin 2023
Hi Gloria,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excellent

Martha

Séjour de 1 nuit en juin 2023
Réponse de Sophia CSR le 7 juin 2023
Hi Martha,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us and are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

4/10 Médiocre

thang

Séjour de 2 nuits en mai 2023
Réponse de Sophia CSR le 5 juin 2023
Hi Thang,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services

4/10 Médiocre

Katherine

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Strange Request from the Front Desk
Séjour de 2 nuits en mai 2023
Réponse de Sophia CSR le 2 juin 2023
Hi Katherine,We apologize for the inconvenience caused during your recent stay with us. We take all feedback seriously and would like to investigate this matter further. Kindly provide us with more details about your experience so that we can improve our customer service and facilities. Once again, please accept our sincere apologies and we hope to have the opportunity to make it up to you in the future.

2/10 Horrible

Beatriz

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Sophia CSR le 30 mai 2023
Hi Beatriz,I am sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Horrible

Carlos

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is a unsafe area, but you don’t expect bad things happen INTO the premisses and worse: you expect the manager deal with them quickly, not hide in the office. On the first night one of the guests was “carry out” by the police and was very loudly (using all derogative terms possible, what doesn’t sound manager’s fault, but on the second night, two “ladies” decided to fight LOUDLY because one the car was blocking the passage of the other at the parking lot. Simple to solve if the “second lady” just drive around the “first lady’s car” (plenty of space), but after several minutes of even more derogative words against each other, and cars honks, the second lady decided to PUSH with her car the first lady’s car!!! Where was the manager? Me, a caucasian dude get into a fight between two African Americans “ladies”? Who is the minority again? To complete a four nights nightmare at this place, a constantly clogged toilet sit. And no, it was not my fault. Since the first night I was complaining about something wrong of the weak flushing but, with no rooms to exchange, I lay on the manager’s word when I come back at night it will be solved. BTW, I was in SD for business and when you pay almost the same range of 3 stars price, you expect get the same service, tight? No one told me I won’t be able and just leave. No refunds request accepted … of course if I had paid a “fee” to, it was “ok” but, who thinks to regret on the first night? EXPEDIA, you SUCK and steal my money as well.
Séjour de 5 nuits en mai 2023
Réponse de Sophia CSR le 24 mai 2023
Hi Carlos,Our team deeply apologize for the unpleasant experiences you encountered during your stay at our premises. We understand your frustration with the incidents that occurred and the apparent lack of immediate action from our manager. We strive to ensure the safety and comfort of all our guests, regardless of their background, and we regret that we failed to meet your expectations. Regarding the clogged toilet, we apologize for the inconvenience caused and understand your disappointment with the delayed resolution. We appreciate your feedback and will take it into account to improve our services. Please note that refunds are subject to our policies, but we sincerely apologize for any miscommunication or dissatisfaction you experienced. Thank you for bringing these issues to our attention, and we will address them to prevent similar incidents in the future.

2/10 Horrible

Carlos

Les points faibles : Personnel et service
They don’t help you at all when you asked then help services
Séjour de 5 nuits en mai 2023
Réponse de Sophia CSR le 15 mai 2023
Hi Carlos,We apologize for the inappropriate behaviour shown by our staff. We never want our guests to go back like this without hosting them. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Horrible

KAREEM

Les points faibles : Propreté et personnel et service
When I checked in I was informed that the property didn’t have any running hot water at all and that they wouldn’t have the issue resolved until the next day in the morning after I checked out.
Séjour de 1 nuit en mai 2023
Réponse de Sophia CSR le 14 mai 2023
Hi Kareem,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.