Avis sur La Quinta Inn & Suites by Wyndham San Antonio Riverwalk
La Quinta Inn & Suites by Wyndham San Antonio Riverwalk
303 Blum Street, San Antonio, TX
Avis
7,6
Bien
7,6/10
Propreté
8,0/10
Personnel et service
7,6/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage en couple
28 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de J.R. General Manager le 29 nov. 2023
Dear Nicole,Thank you for your comments. We appreciate the 4 stars. We hope that overall you enjoyed your stay. I do apologize that the busy breakfast and parking fees had a negative impact. Thank you for being our guest and I do hope that we may provide you with an exceptional experience in the future.
8/10 Bien
Nicole, Levis
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en novembre 2023
Réponse de AC le 7 déc. 2023
Thank you for staying and taking the time to post a review. We hope to see you again.
6/10 Satisfaisant
Renaud
Voyage en famille avec de jeunes enfants
19 août 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Renaud
Séjour de 5 nuits en août 2023
Réponse de Ashley le 25 août 2023
Merci pour vos commentaires concernant votre séjour. Nous nous efforçons de dépasser les attentes de tous les clients. Je suis désolé que nous n'ayons pas réussi à atteindre cet objectif pour vous. J'utiliserai vos commentaires avec le personnel pour m'assurer que des améliorations sont apportées.
10/10 Excellent
Anh
Voyage en famille avec de jeunes enfants
18 juil. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Anh
Séjour de 1 nuit en juillet 2023
Réponse de Ashley le 22 juil. 2023
Thank you for your outstanding review of the hotel! I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at La Quinta Inn & Suites San Antonio Riverwalk!
8/10 Bien
Genevieve
28 juin 2023
Genevieve
Séjour de 4 nuits en juin 2023
Réponse de Ashley le 22 juil. 2023
Thank you for taking the time to post a review of your stay with La Quinta San Antonio Riverwalk! We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip to San Antonio.
6/10 Satisfaisant
Ana
14 mai 2024
Les points forts : Personnel et service et équipements
Ana
Séjour de 2 nuits en mai 2024
6/10 Satisfaisant
Kassandra
Voyage en famille, Voyage en groupe
14 mai 2024
Les points forts : Personnel et service
Kassandra
8/10 Bien
Kassandra
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kassandra
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Natasha
Voyage en couple
13 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Natasha
Séjour de 3 nuits en mai 2024
8/10 Bien
Ruth, arlington
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ruth
Séjour de 2 nuits en mai 2024
4/10 Médiocre
Dawn
Voyage en couple
12 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Dawn
Séjour de 2 nuits en mai 2024
8/10 Bien
Jasmine
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jasmine
Séjour de 2 nuits en mai 2024
8/10 Bien
Reil, Vallejo
Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reil
Séjour de 2 nuits en mai 2024
8/10 Bien
Julie
Voyage d’affaires, Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, équipements
Julie
Séjour de 2 nuits en mai 2024
6/10 Satisfaisant
Robert
Voyage en famille
9 mai 2024
Les points forts : Propreté
Robert
Séjour de 2 nuits en mai 2024
10/10 Excellent
James
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en avril 2024
10/10 Excellent
Daniel
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en avril 2024
10/10 Excellent
Bonnie
2 mai 2024
Bonnie
Séjour de 2 nuits en avril 2024
Réponse de Ashley le 5 mai 2024
Thank you for your recent stay with La Quinta Inns & Suites by Wyndham - San Antonio Riverwalk and for taking the time to review the hotel. We appreciate the outstanding review, and your kind comments. We are exceedingly happy that you enjoyed your stay with us, and we can't wait see you on your next visit to the San Antonio Riverwalk!
10/10 Excellent
Olivia
2 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Olivia
Séjour de 1 nuit en avril 2024
Réponse de Ashley le 5 mai 2024
Thank you for your recent stay with La Quinta Inns & Suites by Wyndham - San Antonio Riverwalk and for taking the time to review the hotel. We appreciate the outstanding review, and your kind comments. We are exceedingly happy that you enjoyed your stay with us, and we can't wait see you on your next visit to the San Antonio Riverwalk!
8/10 Bien
Lisa
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisa
Séjour de 3 nuits en avril 2024
Réponse de Ashley le 5 mai 2024
Thank you for the outstanding review of your recent stay at La Quinta Inn San Antonio Riverwalk. I will be sure to share your kind comments with the staff as they love receiving feedback. We cannot wait to have you back as our guest and continue to "wow" you.
10/10 Excellent
NetNet
Voyage en famille
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NetNet
Séjour de 2 nuits en avril 2024
Réponse de Ashley le 5 mai 2024
Thank you for taking the time to post about your recent stay with us at La Quinta Inn and Suites San Antonio Riverwalk. I am so happy to hear you enjoyed your stay with us and our proximity to the Riverwalk. We hope to see you on your next visit to San Antonio.
4/10 Médiocre
Maria
1 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Maria
Séjour de 2 nuits en avril 2024
Réponse de Ryan Johnson, General Manager le 3 mai 2024
Maria,Thank you for your review. I am sorry to see that things did not go great with your stay. If you could provide us with any feedback about any problems or issues you had that would be helpful as we are always looking for ways to improve.
10/10 Excellent
Antonette
Voyage en famille, Voyage en groupe
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Antonette
Séjour de 3 nuits en avril 2024
Réponse de Ashley le 5 mai 2024
Thank you for choosing to stay with us at La Quinta Inns & Suites by Wyndham – San Antonio Riverwalk. We are happy to hear that you enjoyed your stay with us. I will be sure to pass your suggestion along to our executive team as we try to improve the guest experience with every stay. We hope to see you back real soon!
4/10 Médiocre
Marina
Voyage en famille
1 mai 2024
Les points faibles : Équipements
Marina
Séjour de 4 nuits en avril 2024
Réponse de Ashley le 5 mai 2024
We are sorry to see you did not enjoy your stay with us. I would like to speak with your further regarding your stay. Please contact me directly at the hotel. Thank you!
6/10 Satisfaisant
Stacie
Voyage en famille
30 avr. 2024
Les points forts : Équipements
Stacie
Réponse de Ashley le 5 mai 2024
Thank you for your review. We truly regret that the accommodations were not what you had expected. Your opinion and satisfaction are very important to us, and we are very sorry we were unable to meet your expectations. We continually try to do our very best for all of our guests.
10/10 Excellent
Linda
29 avr. 2024
Linda
Séjour de 2 nuits en avril 2024
Réponse de Ashley le 4 mai 2024
I am glad to hear you enjoyed your accommodations! However, I am sorry for the confusion on the hotel parking policy. It is not standard for our brand, but it is mandated by the city to have only paid parking on-site due to our location. That said, we do try to keep our overnight guest prices competitive with our neighbors and try to add value by offering premium privileges like unlimited in & out and free extended parking to 3PM. Even so, I will be sure to confirm with our desk staff and our listings that the correct information is being relayed to any future guests. Thank you for being our guest, and I hope you will choose to stay with us on your next visit to the San Antonio Riverwalk.
10/10 Excellent
Anil
Voyage en famille avec de jeunes enfants
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anil
Séjour de 1 nuit en avril 2024
Réponse de Ashley le 4 mai 2024
Thanks for the great feedback! We’re so glad you had such a wonderful stay with us at La Quinta Inn & Suites San Antonio Riverwalk. I will be sure to share your kind comments with the team, they love hearing when they receive positive feedback. We hope to see you again soon!
10/10 Excellent
Kim
Voyage en groupe
29 avr. 2024
Kim
Séjour de 1 nuit en avril 2024
Réponse de Ashley le 4 mai 2024
Thank you for your review and for your recent stay. We are happy that you had a great stay overall. I will work with my staff to address the odor issue that you encountered. It is our goal to make sure all of our guests have an enjoyable stay. We hope that you stay with us again when you return to the San Antonio Riverwalk.
10/10 Excellent
Heriberto
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heriberto
Séjour de 1 nuit en avril 2024
Réponse de Ashley le 4 mai 2024
Thank you for your recent stay with La Quinta Inns & Suites by Wyndham - San Antonio Riverwalk and for taking the time to review the hotel. We appreciate the outstanding review, and your kind comments. We are exceedingly happy that you enjoyed your stay with us, and we can't wait see you on your next visit to the San Antonio Riverwalk!
10/10 Excellent
Jonathan
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathan
Séjour de 2 nuits en avril 2024
Réponse de Ashley le 4 mai 2024
Thank you for your outstanding review of the hotel! I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at La Quinta Inn & Suites San Antonio Riverwalk!
10/10 Excellent
Manuel
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Manuel
Séjour de 1 nuit en avril 2024
Réponse de Ashley le 4 mai 2024
Gracias por la excelente reseña de su reciente estadía en La Quinta Inn San Antonio Riverwalk. Me aseguraré de compartir sus amables comentarios con el personal, ya que les encanta recibir comentarios. Estamos ansiosos por tenerlos de regreso como nuestros invitados y continuar "sorprendiéndolos".
6/10 Satisfaisant
Crystal
Voyage en couple
28 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Crystal
Séjour de 2 nuits en avril 2024
Réponse de Ashley le 4 mai 2024
Thank you for your recent stay and taking the time to review the hotel. I truly am sorry to hear about the issues that you have experienced. I have shared your comments with our pest control company for immediate attention, so we can better prevent this from happening in the future. In addition, we will share your review with our room attendant staff to ensure improvements are made. I have refunded you one night's room and tax for the inconvenience and trouble. We very much appreciate your business and thank you for staying with us.
10/10 Excellent
Jamie
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jamie
Séjour de 3 nuits en avril 2024
Réponse de Ashley le 4 mai 2024
Thank you for your outstanding review of the hotel! I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at La Quinta Inn & Suites San Antonio Riverwalk!
6/10 Satisfaisant
Ruben, Buda
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ruben
Séjour de 1 nuit en avril 2024
Réponse de Ashley le 4 mai 2024
We are glad to see you enjoyed our property. However, we are also saddened to hear your stay with us wasn't a perfect 5. Service is something we take quite seriously, and we'd like to better understand what happened during your stay. Would you mind contacting management at the property directly so we may discuss with you personally your stay? We appreciate your feedback and hope to hear from you soon!
6/10 Satisfaisant
Ciera
28 avr. 2024
Les points forts : Personnel et service
Ciera
Séjour de 1 nuit en avril 2024
Réponse de Ashley le 4 mai 2024
Thank you for the opportunity to respond to your concerns. We are very sorry to hear that your stay at the hotel was not up to par. We will share your review with our room attendant staff to ensure improvements are made. We very much appreciate your business and thank you for staying with us.
2/10 Horrible
Valorie
28 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Valorie
Séjour de 1 nuit en avril 2024
Réponse de Ryan Johnson, General Manager le 3 mai 2024
Valorie,Thank you for your review. I am sorry to see you didn't enjoy your stay with us. If you could let us know if there were any issues with your stay as we are always looking for ways to improve.Thank you,
8/10 Bien
Ana
Voyage en famille
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ana
Séjour de 3 nuits en avril 2024
Réponse de Ashley le 5 mai 2024
Thank you for your outstanding review of the hotel! I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at La Quinta Inn & Suites San Antonio Riverwalk!
10/10 Excellent
Kenneth
Voyage d’affaires
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenneth
Séjour de 3 nuits en avril 2024
Réponse de Ashley le 27 avr. 2024
Thank you for your recent stay with La Quinta Inns & Suites by Wyndham - San Antonio Riverwalk and for taking the time to review the hotel. We appreciate the outstanding review, and your kind comments. We are exceedingly happy that you enjoyed your stay with us, and we can't wait see you on your next visit to the San Antonio Riverwalk!
8/10 Bien
Zachary, Arvada
Voyage en famille
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zachary
Séjour de 3 nuits en avril 2024
Réponse de Ashley le 27 avr. 2024
Thank you for your excellent review and for your recent stay, Zachary! We are happy that you had a good stay overall. Please accept our apology for not adequately stocking our breakfast bar. I know how frustrating that must have been. Since your visit we have re-evaluated our inventory levels to ensure guests arrive to a fully stocked breakfast bar. We hope to see you the next time you visit the San Antonio Riverwalk!
8/10 Bien
Daniel
Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Daniel
Séjour de 2 nuits en avril 2024
Réponse de Ryan Johnson, General Manager le 22 avr. 2024
Daniel,Thank you for your review. I am glad we were quickly able to get you moved when there was an issue with the AC in your room. We hope to see you again soon.
8/10 Bien
Carlos
Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carlos
Séjour de 2 nuits en avril 2024
Réponse de Ryan Johnson, General Manager le 22 avr. 2024
Carlos,Thank you for your response. We have overnight security that patrols the parking lot every night in addition to our valets who also patrol the lot.
8/10 Bien
Jeff
21 avr. 2024
Jeff
Séjour de 2 nuits en avril 2024
10/10 Excellent
Lisa
Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 2 nuits en avril 2024
Réponse de Ryan Johnson, General Manager le 22 avr. 2024
Lisa,Thank you for the great review and nice comments about Jonathan. We will be sure he sees this review.
8/10 Bien
Richard
Voyage en famille avec de jeunes enfants
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 2 nuits en avril 2024
Réponse de Ashley le 22 avr. 2024
Thank you for taking the time to post about your recent stay with us. I am so happy to hear that you enjoyed our attitude of service! However, I am concerned about your comments regarding the toilet. I will be reviewing with my maintenance staff to confirm the toilet is in proper form, if not we will be repairing it immediately. If you have any further concerns, please reach out to management directly at the hotel.
4/10 Médiocre
Deepika
21 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Deepika
Séjour de 1 nuit en avril 2024
Réponse de Ashley le 22 avr. 2024
Thank you for taking the time to let us know how we are doing. I am glad to hear you generally enjoyed our hotel. However, I am sorry for the confusion on the hotel parking policy. It is not standard for our brand, but it is mandated by the city to have only paid parking on-site due to our location. It is listed online on the full listing rather than the quick view usually under "Hotel Info" or "Hotel Amenities". That said, we do try to keep our overnight guest prices competitive with our neighbors and try to add value by offering premium privileges like unlimited in & out and free extended parking to 3PM. Even so, I will be sure to confirm with our desk staff and our listings that the correct information is being relayed to any future guests. Thank you for being our guest, and I hope you will choose to stay with us on your next visit to the San Antonio Riverwalk.
6/10 Satisfaisant
Sally
Voyage d’affaires, Voyage en couple
19 avr. 2024
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Sally
Séjour de 2 nuits en avril 2024
Réponse de Ashley le 22 avr. 2024
Thank you for your recent stay and taking the time to review the hotel. I truly am sorry to hear about the multiple issues that you experienced. I have shared your comments with my maintenance team for immediate attention. I hope in the future, you will choose to stay with us, as we make necessary improvements where needed.
8/10 Bien
Andrea
18 avr. 2024
Andrea
Séjour de 3 nuits en avril 2024
10/10 Excellent
Chari
Voyage en groupe, Voyage d’affaires
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chari
Séjour de 1 nuit en avril 2024
Réponse de Ashley le 17 avr. 2024
Thank you for taking the time to post about your stay with us at La Quinta Inn and Suites Riverwalk. We are happy to see that you enjoyed your stay with us and our proximity to local restaurants and The Henry B. Gonzalez Convention Center. We hope to see you on your next visit to San Antonio
8/10 Bien
Sirly
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sirly
Séjour de 1 nuit en avril 2024
Réponse de Ashley le 17 avr. 2024
Thank you for taking the time to post a review of your stay with La Quinta San Antonio Riverwalk! We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip to San Antonio.
10/10 Excellent
Linda B, Belton
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Linda B
Séjour de 1 nuit en avril 2024
Réponse de Ashley le 17 avr. 2024
Thank you for your outstanding review of the hotel! I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at La Quinta Inn & Suites San Antonio Riverwalk!