Extérieur

Avis sur La Quinta Inn & Suites by Wyndham San Antonio Riverwalk

3 out of 5

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 1075 avis sur 2643." "
Note des voyageurs de 8 (Bien), d’après 581 avis sur 2643." "
Note des voyageurs de 6 (Satisfaisant), d’après 449 avis sur 2643." "
Note des voyageurs de 4 (Médiocre), d’après 269 avis sur 2643." "
Note des voyageurs de 2 (Horrible), d’après 269 avis sur 2643." "

7,6/10

Propreté

8,0/10

Personnel et service

7,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Nicole, Levis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bcp de monde pour dejeuner dans un espace restreint et coût du stationnement abusif...je n'y retournerais pas pour cette raison
Séjour de 1 nuit en novembre 2023
Réponse de J.R. General Manager le 29 nov. 2023
Dear Nicole,Thank you for your comments. We appreciate the 4 stars. We hope that overall you enjoyed your stay. I do apologize that the busy breakfast and parking fees had a negative impact. Thank you for being our guest and I do hope that we may provide you with an exceptional experience in the future.

8/10 Bien

Nicole, Levis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout était correct pour nous pour l'hôtel et sa situation, lit confortable et oreiller également..Personnel courtois et bon service de celle qui nous a accueilli. Mais.... Le 1er matin, un mercredi, le déjeuner avait un peu de tout, le 2e matin, pas de yogourt ni muffin, oeuf, gaufre et saucisses et longue file d'attente, espace restreint pour manger avec tout ce monde. Autre point très negatif, le stationnement coûte très et trop cher, 30us chaque jour, par sejour j aurais compris mais chaque jour, c est abusif .Il y a plusieurs autres stationnements aux alentours qui coûtent bcp moins et autres hôtels qui offrent le stationnement gratuitement.Pour cette raison, je n'y retournerai pas et je ne la recommande pas à ceux qui sont en voiture.
Séjour de 1 nuit en novembre 2023
Réponse de AC le 7 déc. 2023
Thank you for staying and taking the time to post a review. We hope to see you again.

6/10 Satisfaisant

Renaud

Voyage en famille avec de jeunes enfants
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
L'emplacemebt est pas mal, mais 28 euros de parking par jour c'est abusé ! 5 nuits su place et aucun menage dans la chambre malgré nos relances quotidiennes ! Obligé de passer par le manager pour avoir un lenage et des serviettes propres le dernier soir ! Tres décevant vu le prix payé pour 5 nuit.
Séjour de 5 nuits en août 2023
Réponse de Ashley le 25 août 2023
Merci pour vos commentaires concernant votre séjour. Nous nous efforçons de dépasser les attentes de tous les clients. Je suis désolé que nous n'ayons pas réussi à atteindre cet objectif pour vous. J'utiliserai vos commentaires avec le personnel pour m'assurer que des améliorations sont apportées.

10/10 Excellent

Anh

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very good 👍
Séjour de 1 nuit en juillet 2023
Réponse de Ashley le 22 juil. 2023
Thank you for your outstanding review of the hotel! I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at La Quinta Inn & Suites San Antonio Riverwalk!

8/10 Bien

Genevieve

Séjour de 4 nuits en juin 2023
Réponse de Ashley le 22 juil. 2023
Thank you for taking the time to post a review of your stay with La Quinta San Antonio Riverwalk! We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip to San Antonio.

6/10 Satisfaisant

Ana

Les points forts : Personnel et service et équipements
Our door key kept deactivating so we had to get replacements, also the valet took a while to get cars parked the you g man was alone trying to help but he was overwhelmed. Staff was friendly and we felt welcomed bfast was great too
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Kassandra

Voyage en famille, Voyage en groupe
Les points forts : Personnel et service
Front desk was great! The gate girl was not so nice, very irritated when asked a question! And rude! The room is very old but manageable! Would I return it’s 50/50

8/10 Bien

Kassandra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk was fabulous! Room wasn’t the best and wasn’t the worse, everything is older, soaps Was not enough for 5 people! Very weird!
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Natasha

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Room had water bottles from previous stay, Cheerios on carpet.
Séjour de 3 nuits en mai 2024

8/10 Bien

Ruth, arlington

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk staff was very friendly. We were not able to park in the front more secure lot the first night. We had to park behind the hotel in an overflow lot. The room was clean. Beds are very hard. Woke up in the middle of the night with a back ache. The tv in our room was stuck on theain menu. You couldn't change the channels. It wasn't to bad, since we just used it for background noise.
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Dawn

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Our room was great. Busy weekend with concert and cheer competition. We arrived to room 1014 at 9pm Fri night and left Sun at 8am. The can lights in the room were falling out of the ceiling but the one thing we learned was that our suitcases and contents were soaked when we packed our bags to leave. It seems as though the air conditioner was leaking for some time. We notified the young male with headdress as we checked out and he stated he would let housekeeping know.
Séjour de 2 nuits en mai 2024

8/10 Bien

Jasmine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The check in and check out process was easy and quick. The room was very clean and spacious, but the AC didn’t seem to want to work properly. However we were able to work with it.
Séjour de 2 nuits en mai 2024

8/10 Bien

Reil, Vallejo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good
Séjour de 2 nuits en mai 2024

8/10 Bien

Julie

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Nothing
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Robert

Voyage en famille
Les points forts : Propreté
The first room we had #538: the king bed was hard on one side and soft on the other!!! We changed rooms to #340 and the other king bed was good; like night and day almost. The other room needed some small repairs, but the new one everything was good.
Séjour de 2 nuits en mai 2024

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en avril 2024

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
First time staying here in San Antonio book in the last minute and I was glad I did it was a wonderful stay rooms where clean and for so much going on that weekend it was quiet I will definitely be staying here on my next trip back
Séjour de 1 nuit en avril 2024

10/10 Excellent

Bonnie

The rooms were spotless and the breakfast was fresh with a nice variety.
Séjour de 2 nuits en avril 2024
Réponse de Ashley le 5 mai 2024
Thank you for your recent stay with La Quinta Inns & Suites by Wyndham - San Antonio Riverwalk and for taking the time to review the hotel. We appreciate the outstanding review, and your kind comments. We are exceedingly happy that you enjoyed your stay with us, and we can't wait see you on your next visit to the San Antonio Riverwalk!

10/10 Excellent

Olivia

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Clean and tidy, comfortable room
Séjour de 1 nuit en avril 2024
Réponse de Ashley le 5 mai 2024
Thank you for your recent stay with La Quinta Inns & Suites by Wyndham - San Antonio Riverwalk and for taking the time to review the hotel. We appreciate the outstanding review, and your kind comments. We are exceedingly happy that you enjoyed your stay with us, and we can't wait see you on your next visit to the San Antonio Riverwalk!

8/10 Bien

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice staff and exactly what we needed
Séjour de 3 nuits en avril 2024
Réponse de Ashley le 5 mai 2024
Thank you for the outstanding review of your recent stay at La Quinta Inn San Antonio Riverwalk. I will be sure to share your kind comments with the staff as they love receiving feedback. We cannot wait to have you back as our guest and continue to "wow" you.

10/10 Excellent

NetNet

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s near to every thing!
Séjour de 2 nuits en avril 2024
Réponse de Ashley le 5 mai 2024
Thank you for taking the time to post about your recent stay with us at La Quinta Inn and Suites San Antonio Riverwalk. I am so happy to hear you enjoyed your stay with us and our proximity to the Riverwalk. We hope to see you on your next visit to San Antonio.

4/10 Médiocre

Maria

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Ryan Johnson, General Manager le 3 mai 2024
Maria,Thank you for your review. I am sorry to see that things did not go great with your stay. If you could provide us with any feedback about any problems or issues you had that would be helpful as we are always looking for ways to improve.

10/10 Excellent

Antonette

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Need to upgrade free breakfast tho
Séjour de 3 nuits en avril 2024
Réponse de Ashley le 5 mai 2024
Thank you for choosing to stay with us at La Quinta Inns & Suites by Wyndham – San Antonio Riverwalk. We are happy to hear that you enjoyed your stay with us. I will be sure to pass your suggestion along to our executive team as we try to improve the guest experience with every stay. We hope to see you back real soon!

4/10 Médiocre

Marina

Voyage en famille
Les points faibles : Équipements
River walk
Séjour de 4 nuits en avril 2024
Réponse de Ashley le 5 mai 2024
We are sorry to see you did not enjoy your stay with us. I would like to speak with your further regarding your stay. Please contact me directly at the hotel. Thank you!

6/10 Satisfaisant

Stacie

Voyage en famille
Les points forts : Équipements
I felt the lobby was nice but it was deceiving to the room. The furniture was old and chipped and the toilet and bathtub were nasty. Never got room service. Would not stay here again
Réponse de Ashley le 5 mai 2024
Thank you for your review. We truly regret that the accommodations were not what you had expected. Your opinion and satisfaction are very important to us, and we are very sorry we were unable to meet your expectations. We continually try to do our very best for all of our guests.

10/10 Excellent

Linda

The price for parking
Séjour de 2 nuits en avril 2024
Réponse de Ashley le 4 mai 2024
I am glad to hear you enjoyed your accommodations! However, I am sorry for the confusion on the hotel parking policy. It is not standard for our brand, but it is mandated by the city to have only paid parking on-site due to our location. That said, we do try to keep our overnight guest prices competitive with our neighbors and try to add value by offering premium privileges like unlimited in & out and free extended parking to 3PM. Even so, I will be sure to confirm with our desk staff and our listings that the correct information is being relayed to any future guests. Thank you for being our guest, and I hope you will choose to stay with us on your next visit to the San Antonio Riverwalk.

10/10 Excellent

Anil

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed overnight with two kids and the deluxe family suite was the perfect choice. Check-in and check-out was very easy and smooth. We got a great deal too. The option to let you park/come in or out anytime until 3 pm even you check out was great. The complimentary breakfast was good and had lots of options, although some of them could have been more palatable to my taste. The location is perfect within walking distance of the Riverwalk and all the fun. Would stay there again if I visited San Antonio.
Séjour de 1 nuit en avril 2024
Réponse de Ashley le 4 mai 2024
Thanks for the great feedback! We’re so glad you had such a wonderful stay with us at La Quinta Inn & Suites San Antonio Riverwalk. I will be sure to share your kind comments with the team, they love hearing when they receive positive feedback. We hope to see you again soon!

10/10 Excellent

Kim

Voyage en groupe
Room an had a musty odor. Like filter needed to be changed called room service they came and sprayed febreeze
Séjour de 1 nuit en avril 2024
Réponse de Ashley le 4 mai 2024
Thank you for your review and for your recent stay. We are happy that you had a great stay overall. I will work with my staff to address the odor issue that you encountered. It is our goal to make sure all of our guests have an enjoyable stay. We hope that you stay with us again when you return to the San Antonio Riverwalk.

10/10 Excellent

Heriberto

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and friendly people clean and enjoyable walking distance to the river walk
Séjour de 1 nuit en avril 2024
Réponse de Ashley le 4 mai 2024
Thank you for your recent stay with La Quinta Inns & Suites by Wyndham - San Antonio Riverwalk and for taking the time to review the hotel. We appreciate the outstanding review, and your kind comments. We are exceedingly happy that you enjoyed your stay with us, and we can't wait see you on your next visit to the San Antonio Riverwalk!

10/10 Excellent

Jonathan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good
Séjour de 2 nuits en avril 2024
Réponse de Ashley le 4 mai 2024
Thank you for your outstanding review of the hotel! I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at La Quinta Inn & Suites San Antonio Riverwalk!

10/10 Excellent

Manuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Buen hotel recomendable
Séjour de 1 nuit en avril 2024
Réponse de Ashley le 4 mai 2024
Gracias por la excelente reseña de su reciente estadía en La Quinta Inn San Antonio Riverwalk. Me aseguraré de compartir sus amables comentarios con el personal, ya que les encanta recibir comentarios. Estamos ansiosos por tenerlos de regreso como nuestros invitados y continuar "sorprendiéndolos".

6/10 Satisfaisant

Crystal

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Unfortunately, we found bed bugs in the first room we were given. The assistant manager was very understanding, did what he could to make up for the problem. Was given points for a free night at any of the Wyndham hotels. We did give it another shot and asked for another room. Didn’t find bed bugs but just like the first, it had a weird smell, linen had stains, and toilet was dirty. Had it not been a busy weekend in the area and there been more availability at other hotels, we would have left. However, we made do. I was grateful for the assistant manager in his efforts to make it right.
Séjour de 2 nuits en avril 2024
Réponse de Ashley le 4 mai 2024
Thank you for your recent stay and taking the time to review the hotel. I truly am sorry to hear about the issues that you have experienced. I have shared your comments with our pest control company for immediate attention, so we can better prevent this from happening in the future. In addition, we will share your review with our room attendant staff to ensure improvements are made. I have refunded you one night's room and tax for the inconvenience and trouble. We very much appreciate your business and thank you for staying with us.

10/10 Excellent

Jamie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful
Séjour de 3 nuits en avril 2024
Réponse de Ashley le 4 mai 2024
Thank you for your outstanding review of the hotel! I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at La Quinta Inn & Suites San Antonio Riverwalk!

6/10 Satisfaisant

Ruben, Buda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Ashley le 4 mai 2024
We are glad to see you enjoyed our property. However, we are also saddened to hear your stay with us wasn't a perfect 5. Service is something we take quite seriously, and we'd like to better understand what happened during your stay. Would you mind contacting management at the property directly so we may discuss with you personally your stay? We appreciate your feedback and hope to hear from you soon!

6/10 Satisfaisant

Ciera

Les points forts : Personnel et service
Rooms are a little outdated and dirty. The hotel lobby and breakfast are very nice though. Great walkable area for shopping and the Riverwalk.
Séjour de 1 nuit en avril 2024
Réponse de Ashley le 4 mai 2024
Thank you for the opportunity to respond to your concerns. We are very sorry to hear that your stay at the hotel was not up to par. We will share your review with our room attendant staff to ensure improvements are made. We very much appreciate your business and thank you for staying with us.

2/10 Horrible

Valorie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Ryan Johnson, General Manager le 3 mai 2024
Valorie,Thank you for your review. I am sorry to see you didn't enjoy your stay with us. If you could let us know if there were any issues with your stay as we are always looking for ways to improve.Thank you,

8/10 Bien

Ana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 3 nuits en avril 2024
Réponse de Ashley le 5 mai 2024
Thank you for your outstanding review of the hotel! I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at La Quinta Inn & Suites San Antonio Riverwalk!

10/10 Excellent

Kenneth

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very friendly, decently clean. Breakfast was very good with many options.
Séjour de 3 nuits en avril 2024
Réponse de Ashley le 27 avr. 2024
Thank you for your recent stay with La Quinta Inns & Suites by Wyndham - San Antonio Riverwalk and for taking the time to review the hotel. We appreciate the outstanding review, and your kind comments. We are exceedingly happy that you enjoyed your stay with us, and we can't wait see you on your next visit to the San Antonio Riverwalk!

8/10 Bien

Zachary, Arvada

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was clean, safe, and comfortable. The beds were pretty small, the parking was expensive, and the breakfast did not have any fruit. The location was great and walking distance to plenty of sights. It fit the bill for us for our weekend stay.
Séjour de 3 nuits en avril 2024
Réponse de Ashley le 27 avr. 2024
Thank you for your excellent review and for your recent stay, Zachary! We are happy that you had a good stay overall. Please accept our apology for not adequately stocking our breakfast bar. I know how frustrating that must have been. Since your visit we have re-evaluated our inventory levels to ensure guests arrive to a fully stocked breakfast bar. We hope to see you the next time you visit the San Antonio Riverwalk!

8/10 Bien

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Air conditioner was not working. They were quick to move us.
Séjour de 2 nuits en avril 2024
Réponse de Ryan Johnson, General Manager le 22 avr. 2024
Daniel,Thank you for your review. I am glad we were quickly able to get you moved when there was an issue with the AC in your room. We hope to see you again soon.

8/10 Bien

Carlos

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great, just the parking needs to be secured.
Séjour de 2 nuits en avril 2024
Réponse de Ryan Johnson, General Manager le 22 avr. 2024
Carlos,Thank you for your response. We have overnight security that patrols the parking lot every night in addition to our valets who also patrol the lot.

8/10 Bien

Jeff

Séjour de 2 nuits en avril 2024

10/10 Excellent

Lisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a trip for the books!! Our anniversary was amazing with the help of Jonathan, La Quinta staff! He went above and beyond to ensure our anniversary was recognized and celebrated!! We will be back!!
Séjour de 2 nuits en avril 2024
Réponse de Ryan Johnson, General Manager le 22 avr. 2024
Lisa,Thank you for the great review and nice comments about Jonathan. We will be sure he sees this review.

8/10 Bien

Richard

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service was good need cleaner bathroom toilet didn't flush very well
Séjour de 2 nuits en avril 2024
Réponse de Ashley le 22 avr. 2024
Thank you for taking the time to post about your recent stay with us. I am so happy to hear that you enjoyed our attitude of service! However, I am concerned about your comments regarding the toilet. I will be reviewing with my maintenance staff to confirm the toilet is in proper form, if not we will be repairing it immediately. If you have any further concerns, please reach out to management directly at the hotel.

4/10 Médiocre

Deepika

Les points forts : Propreté
Les points faibles : Personnel et service
There is NO WATER available to drink in the rooms. Also parking is paid which wasn’t informed earlier at the time of booking. Food in breakfast so also ok. Not worthful
Séjour de 1 nuit en avril 2024
Réponse de Ashley le 22 avr. 2024
Thank you for taking the time to let us know how we are doing. I am glad to hear you generally enjoyed our hotel. However, I am sorry for the confusion on the hotel parking policy. It is not standard for our brand, but it is mandated by the city to have only paid parking on-site due to our location. It is listed online on the full listing rather than the quick view usually under "Hotel Info" or "Hotel Amenities". That said, we do try to keep our overnight guest prices competitive with our neighbors and try to add value by offering premium privileges like unlimited in & out and free extended parking to 3PM. Even so, I will be sure to confirm with our desk staff and our listings that the correct information is being relayed to any future guests. Thank you for being our guest, and I hope you will choose to stay with us on your next visit to the San Antonio Riverwalk.

6/10 Satisfaisant

Sally

Voyage d’affaires, Voyage en couple
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Online said no parking fees, NOT So! We were put into old room showing wear and tear , seemed like a handicapped facility, we are in our 80's but very able. Bathtub was especially challanging with old fixtures. Key to door required several tries Spots on carpet
Séjour de 2 nuits en avril 2024
Réponse de Ashley le 22 avr. 2024
Thank you for your recent stay and taking the time to review the hotel. I truly am sorry to hear about the multiple issues that you experienced. I have shared your comments with my maintenance team for immediate attention. I hope in the future, you will choose to stay with us, as we make necessary improvements where needed.

8/10 Bien

Andrea

Séjour de 3 nuits en avril 2024

10/10 Excellent

Chari

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So close to the convention center!
Séjour de 1 nuit en avril 2024
Réponse de Ashley le 17 avr. 2024
Thank you for taking the time to post about your stay with us at La Quinta Inn and Suites Riverwalk. We are happy to see that you enjoyed your stay with us and our proximity to local restaurants and The Henry B. Gonzalez Convention Center. We hope to see you on your next visit to San Antonio

8/10 Bien

Sirly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Ashley le 17 avr. 2024
Thank you for taking the time to post a review of your stay with La Quinta San Antonio Riverwalk! We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip to San Antonio.

10/10 Excellent

Linda B, Belton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Ashley le 17 avr. 2024
Thank you for your outstanding review of the hotel! I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at La Quinta Inn & Suites San Antonio Riverwalk!