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Avis sur Best Western Plus Lackland Hotel & Suites

2.5 out of 5
Best Western Plus Lackland Hotel & Suites
3635 Crooked Trail, San Antonio, TX

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 582 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 251 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 92 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 45 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 33 avis sur 1003." "

8,8/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

michelle, lincoln

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service
Séjour de 5 nuits en mars 2024

10/10 Excellent

Ajna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thank you
Séjour de 3 nuits en mai 2024

10/10 Excellent

PHILLIP

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
FRIENDLY STAFF; MY ROOM WAS NICE & CLEAN WITH FRESH BEDDING, AND PLENTY OF WASH CLOTHS/ TOWELS. BREAKFAST WAS GOOD, HOT, & PLENTIFUL; SNACKS, QUICK MEALS, & CHOICE OF BEVERAGES WERE ALWAYS STOCKED IN THE LOBBY; INSIDE AMBIENCE OF THE LOBBY/ BAR AREAS WAS REALLY NICE; JUST AN OVERALL GREAT STAY AND EXPERIENCE, AS I VISITED FROM ALABAMA TO ATTEND MY DAUGHTER'S AIR FORCE GRADUATION. I THOROUGHLY ENJOYED MY (4) DAY STAY HERE!!! AND I HIGHLY RECOMMEND!
Séjour de 3 nuits en mai 2024

10/10 Excellent

Denise

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The area was quiet and the hotel was just where i neede it to be. I felt safe and the staff were very nice.
Séjour de 4 nuits en mai 2024

4/10 Médiocre

Rose

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There is a lack of customer service skills at this Best Western. The sheets did not smell clean. I will definitely think twice before staying at a Best Western on our next trip. Update: I commented online to Best Western customer service, and the reply we received was also lacking in customer service! We will no longer give them our business!
Séjour de 1 nuit en mai 2024
Réponse de Management le 13 mai 2024
Dear Guest,Thank you for taking time to write a review regarding your experience with us at the Best Western Plus Lackland. We apologize for any issues you may have had. Our guests are our number one priority and if someone is dissatisfied with their experience, we work very hard to correct it immediately in order to turn their experience around. We encourage all of our guests to inform staff of any and all issues so it is possible to correct it in a timely manner. Please don’t let your previous stay leave you with a bad impression of us and let us make it up to you.

6/10 Satisfaisant

ROMAN PINEDA

Voyage en famille
Bigger than other best western hotel
Séjour de 3 nuits en mai 2024

10/10 Excellent

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
I stayed one night. The hotel was ok. It’s pretty old but it’s maintained the best it can be. Some of the trash cans outside were over flowing with beer bottles.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Karen

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, close to AFB.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Brant

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

8/10 Bien

Deborah

Voyage en famille
Na
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

John

Séjour de 3 nuits en avril 2024

10/10 Excellent

Christine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property exceeded my expectations. Very reasonably priced, outstanding breakfast that was included, comfy beds, and wonderful, hot tub, and swimming pool indoors.
Séjour de 2 nuits en avril 2024

8/10 Bien

Imeldina

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en avril 2024

8/10 Bien

Sheena

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Bathroom is dated and needs a face-lift. Howver room was clean and soace, bed very comfy.
Séjour de 2 nuits en avril 2024

8/10 Bien

Roderick

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Good value but no amenities nearby. Nice staff Decent breakfast. Bedding could definitely use an upgrade. Sheets and pillows were substandard.
Séjour de 7 nuits en avril 2024

8/10 Bien

Grace

Séjour de 3 nuits en avril 2024

10/10 Excellent

Eliana

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the indoor pool and the lounge area.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Giselle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and comfortable
Séjour de 5 nuits en avril 2024

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Upon arriving I was greeted by the most wonderful and friendly lady! My room was perfect and housekeeping was so good to me! I was in town, alone, to visit my son while he is in tech school at Lackland. I never felt afraid or unsafe coming and/or going from the hotel. I will stay here again!! Thank you for everything! Becca
Séjour de 3 nuits en mars 2024

10/10 Excellent

Robert

Les points forts : Propreté
Séjour de 4 nuits en avril 2024

10/10 Excellent

Babor

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service. We were very close to Lackland Airforce Base!!
Séjour de 2 nuits en avril 2024

10/10 Excellent

Knut, Ober Olm

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Modern clean and quiet place despite being close to highway.
Séjour de 2 nuits en avril 2024

8/10 Bien

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Proximity to Lackland AFB. Great breakfast and friendly, helpful staff
Séjour de 3 nuits en avril 2024

8/10 Bien

Roger

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and comfortable. The curtains weren’t dark and the room was too lit up when trying to sleep. A/C worked excellent but sounded like a fan blade was bent and hitting the shroud. Very noisy. The staff was polite and even though there was a “security” officer my truck got a white shoe polish dot on the back windshield on the driver side. My wife was scared to death all weekend we had been targeted by criminal activity
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Sheralyn

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The staff was extremely helpful and knowledgeable of the area. The down part was the establishment itself. The rooms were dirty looking with the bathrooms not wiped down or the rooms vacuumed and the bed frames were stained and dirty. The original room we were assigned to had a toilet that leaked all over the bathroom floor while we were gone, there were at least 2 outlets that were not connected to the wall and still live and some of the lamps didn't work, which made the room a bit dark. The staff switched us to another room and the outlets in that room were just as bad, but little more cleaner. Overall, if the colors of the rooms need to be changed to a lighter, brighter color and it would help a lot to make the room more brighter and cleaner feeling. The electrical outlets need to be maintained by attaching them to the walls and have working lamps/lighting. Completely disappointed on the upkeep of the hotel.
Séjour de 4 nuits en mars 2024

6/10 Satisfaisant

Clyde Lamar

Voyage en couple
Les points forts : Personnel et service et équipements
I choose Best Western so I could attend my Daughter Graduation. But that plan changed and we only stayed one night there and got a room on the River Walk. The staff was excellent just the location was to far from everything.
Séjour de 4 nuits en mars 2024

10/10 Excellent

Sandra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was nice hotel, it was quite, clean, and good service..
Séjour de 4 nuits en mars 2024

2/10 Horrible

David

Voyage en groupe
I made a reservation in early February for late March. Realized I had made a mistake and booked wrong month. Expedia would not let me cancel and kept my payment. This was a day after I made mistake, a month before the reservation. Got the run around and feel like they stole from me. Never again will I use Expedia.
Séjour de 1 nuit en mars 2024

10/10 Excellent

michelle, lincoln

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were friendly and accommodating. Perfect location to attend BMT graduation at Lackland AFB. Amazing breakfast and nice lobby/area to gather and eat for our large extended family. Will definitely stay here again if ever in the area.
Séjour de 3 nuits en mars 2024

10/10 Excellent

Delia, Spring

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved hotel and staff Rooms very comfortable n clean Just getting to and out dur to streets were inconvenient Otherwise nice stay
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Olaoluwatomi

Voyage en couple
Les points forts : Équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The A/C in the room didn't work, called staff who never showed up. Breakfast too is very limited compared to other hotels I have stayed and I won't really call it buffet style.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Frank

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Staff was great
Séjour de 4 nuits en mars 2024

10/10 Excellent

Luz

Séjour de 1 nuit en mars 2024

8/10 Bien

Sandra

We enjoy our stay on this property. The hotel itself was quite nice. The room and bathroom were a bit dusty for my liking, but everything else was good. The breakfast and available drinks for breakfast were great!
Séjour de 3 nuits en mars 2024

8/10 Bien

Roberto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

8/10 Bien

Suzan

Voyage en couple
Les points forts : Propreté et personnel et service
This was our 3-4 time staying here. The bar is never opened on time or at all. The outside seating was not welcoming the chairs were propped up against the table. The shrubs in the front were dry and an eye sore. The mattress is old and has ruts.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Michele

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel. Room was clean. The shower could use some tile work!
Séjour de 2 nuits en mars 2024

10/10 Excellent

Estefania

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The breakfast was so good!
Séjour de 2 nuits en mars 2024

2/10 Horrible

Yvette

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Could not get extra blankets. The room smelled like mold. Location was good m. Close to the Air Force base.
Séjour de 3 nuits en mars 2024
Réponse de Manager le 12 mars 2024
Dear Guest,Thank you for taking the time to review our property. I do apologize for the inconvenience. Unfortunately, our property does not have an infinite supply of blankets. We give out until they are gone. We try our hardest to give our guests what they need but sometimes we fall short. We hope this doesn't put off any future returns to our property. We hope to see you and your family again.

10/10 Excellent

Daniel Lee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast was amazing along with the helpful and friendly staff
Séjour de 4 nuits en mars 2024

10/10 Excellent

Sheila, Hempstead

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 3 nuits en février 2024

10/10 Excellent

NILDA IVETTE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy limpio y el personal muy atentos fui a la graduación de mi hijo en lackland y está bastante cerca.Lo recomiendo.
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Erika

Séjour de 5 nuits en février 2024

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté et personnel et service
Two points. Noisy air conditioner, Bath towels weared out. Felt like car wash rags. Positive. Very friendly and supportive staff.
Séjour de 1 nuit en février 2024

8/10 Bien

Lisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was clean and the beds were comfortable which matters a great deal to us. The continental breakfast was very good and the staff was very friendly and accommodating.

10/10 Excellent

GILBERTO L, Cidra

Voyage en famille
Les points forts : Équipements
Thanks for your great work and service !!
Séjour de 8 nuits en février 2024

10/10 Excellent

Rachael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly and helpful. Rooms were nice, tidy, and quite and the pool and hot tub were well maintained.
Séjour de 1 nuit en février 2024

10/10 Excellent

Dafne

Séjour de 4 nuits en février 2024

10/10 Excellent

Marshall

Voyage en couple
Les points forts : Propreté et personnel et service
They were very nice updated us to a mini suite because we were going to be there for 27 days
Séjour de 17 nuits en février 2024