Piscine extérieure, chaises longues

Avis sur Bahia Principe Grand Samana - Adults Only

4.5 out of 5
Bahia Principe Grand Samana - Adults Only
carretera Samana, Las Galeras, s/n, Los Cacaos, Samaná

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 283 avis sur 385." "
Note des voyageurs de 8 (Bien), d’après 67 avis sur 385." "
Note des voyageurs de 6 (Satisfaisant), d’après 16 avis sur 385." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 385." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 385." "

9,6/10

Propreté

9,4/10

Personnel et service

8,8/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 Bien

Gilles

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Difficile de se faire comprendre: le personnel parle surtout espagnol et baragouine l'anglais, ce qui a causé plusieurs erreurs sur les services et la facturation. Pas de menu à la carte et de service aux chambre. Dans les : propreté impeccable, site de rêve en bord de mer, plage très agréable. Ne mérite pas son titre d'hôtel 5 étoiles: tout au plus 4 et même 3 1/2...
Séjour de 9 nuits en février 2024
Réponse de Guest Relations Bahia Principe Grand Samana le 21 févr. 2024
Cher Monsieur Gilles Nous apprécions le fait que vous nous ayez choisis comme destination de vacances, ainsi que vos commentaires et impressions sur l'expérience agréable que vous avez vécue lors de votre séjour dans notre hôtel. De même, nous vous présentons nos sincères excuses pour les désagréments que vous avez subis pendant votre séjour.Nous nous réjouissons de vous accueillir à nouveau. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées.

10/10 Excellent

Andre

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très très bien pour relaxer, très propre et un excellent service
Séjour de 7 nuits en décembre 2023
Réponse de Annie Rijo le 8 févr. 2024
Cher M. Andre Nous vous remercions de nous avoir fait part de votre commentaire sur votre séjour. Des commentaires comme les vôtres nous motivent à continuer à fournir ce service de qualité qui nous caractérise, nous sommes heureux de savoir que vous avez passé un excellent séjour parmi nous. Nous espérons avoir l'occasion de vous accueillir à nouveau. Nous vous prions d'agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

jean pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel bien entretenu avec un personnel très professionnel Les seuls petits désagréments rencontrés ne sont pas de la responsabilité de hôtel : Présence de sargasses et méduses en bord de plage
Séjour de 3 nuits en mars 2023
Réponse de Annie Rijo le 24 mars 2023
Cher Monsieur. Pierre Nous apprécions le fait que vous nous ayez choisis comme destination de vacances, ainsi que vos commentaires et impressions sur l'expérience agréable que vous avez vécue lors de votre séjour dans notre hôtel. De même, nous vous présentons nos sincères excuses pour les désagréments que vous avez pu subir pendant votre séjour.Nous espérons avoir l'occasion de vous aider à nouveau.

10/10 Excellent

Fernand

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en septembre 2022
Réponse de Yodalys Antúnez le 24 sept. 2022
Estimado Sr. Fernand,Muchas gracias por su puntuación. Esperamos darle la bienvenida nuevamente en nuestro pequeño paraíso.Cordialmente,

10/10 Excellent

Fernand

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super
Séjour de 3 nuits en mai 2022
Réponse de Yodalys Antúnez le 11 juin 2022
Estimado Sr. Fernand, Muchas gracias por su comentario. Esperamos darle la bienvenida muy pronto. Cordialmente,

10/10 Excellent

Sophie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2022
Réponse de Yodalys Antúnez le 11 févr. 2022
Estimada huesped, Muchas gracias por su puntuación. Esperamos darle la bienvenida muy pronto en nuestro pequeño paraíso. Cordialmente,

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
On nous offre l’internet WiFi que pour 24 heures Difficile d’obtenir des chaises de plage à l’abri du soleil Encore plus difficile de réserver une place dans l’un de leurs trois restaurants
Séjour de 7 nuits en février 2019
Réponse de Vicky Vargas le 22 févr. 2019
Cher invité, Nous voudrions vous remercier parce que c'est un grand plaisir de lire votre merveilleuse critique sur toute l'équipe du Luxury Bahia Principe Samana. Comme nous l'avons déjà exprimé dans nos communications avec vous et notre service clientèle, nous apprécions beaucoup les communications de cette nature car elles nous permettent d'évaluer et d'évaluer notre performance. Nous devons mentionner que toutes vos préoccupations et les points portés à notre attention où correctement assisté et adressé, mais nous ne voulons pas manquer l'occasion de s'excuser à nouveau pour tout inconvénient qui peut survenir pendant votre séjour à l'hôtel. Les expériences des clients dans notre hôtel nous aident à rester concentrés sur ce que nous faisons le mieux, tout en travaillant plus fort sur nos forces pour finalement dépasser les attentes. Meilleures salutations, Vicky Vargas Luxury Bahia Principe Samana

10/10 Excellent

guillaume

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bon séjour, à recommander.
Superbe hotel, personnel attentionné et très accueillant, nourriture bonne et variée.
Réponse de Vicky Vargas le 9 mai 2018
Cher client, Merci pour votre temps et de votre commentaire afin positifs. Nous sommes heureux que vous avez apprécié votre séjour et nous espérons que l'occasion de vous accueillir à nouveau très bientôt. Cordialement, Vicky Vargas Luxury Bahia Principe Samana

10/10 Excellent

grazia, giam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sur la plage
Hôtel splendide, personnel accueillant. Plage privée
Restaurant face mer
Restaurant
Réponse de Lanie Severino le 10 mai 2017
Dear Guest, Thank you very much for taking the time to write a feedback about Luxury Bahia Principe Samana Don Pablo Collection. Our goal is to satisfy the needs and wishes of our guests. We appreciate the time you invested in writing a review of your stay in our Hotel and on behalf of the Luxury Bahia Principe Samana Don Pablo Collection, we would like to express our gratitude for the words you have submitted about us. Best regards,

6/10 Satisfaisant

leniz nunez

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mars 2024

10/10 Excellent

Sonia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We love everything ! The food was great and customer service was phenomenal
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Bahia Principe Grand Samana le 8 mai 2024
Dear Mrs. TaverasThank you very much for sharing your review of your recent stay at Bahia Principe Grand Samana. Comments like yours are what motivate us to continue providing that phenomenal service, we are glad to know that our employees have contributed to make your stay even more memorable. We hope to have the opportunity to welcome you again at Bahia Principe Grand Samana. Kind regards Annie Rijo

10/10 Excellent

Matthew L

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stay away from the cheeseburgers. . .but other than that the food was the best I've had at any resort. Fish, chicken, pork, so many choices of sides and the bread and desserts were amazing. Staff 10/10 the private beach was 10/10 and having no children anywhere was AMAZING. Other than a LOUD obnoxious bus load ( group) of people. This place was incredible.
Séjour de 5 nuits en mai 2024
Réponse de Guest Relations Bahia Principe Grand Samana le 8 mai 2024
Dear Sir. SpiersWe appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. Likewise, we offer our sincere apologies for any inconvenience you may have experienced during your stay.On the other hand, we would like to inform you that we have forwarded your comment to our kitchen department, so that they are taking the necessary measures to ensure a quality service.Sincerely Annie Rijo

10/10 Excellent

Rosanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything is fine, friendly staff, food delicious
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Bahia Principe Grand Samana le 8 mai 2024
Dear Mrs.DifeauxThank you for sharing your review of your recent stay at Bahia Principe Grand Samana, We are pleased to know that we have exceeded your expectations with a quality service, both in attentions and services as well as in our cuisine, we are glad to have made your stay memorable. We hope to have the opportunity to assist you again. Sincerely Annie Rijo

4/10 Médiocre

Cynthia

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Muy aburrido
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Bahia Principe Grand Samana le 2 mai 2024
Estimada Sra. Nuñez Agradecemos haya compartido la reseña de su reciente estancia en Bahia Principe Grand Samaná. Nos gustaría informarle que estaremos transmitiendo su comentario a los departamentos correspondientes, para ser valorados y garantizar le mejora en los servicios que ofrecemos Afectuosos saludos Annie Rijo

10/10 Excellent

Jeannette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you are looking for a good resort with beach next to it and sleep with the waives sound, good food, beautiful people (staff) , good service you should stay here
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations Bahia Principe Grand Samana le 29 avr. 2024
Dear Mrs. Castillo We sincerely appreciate your enthusiastic recommendation of our resort. We are glad to hear that you enjoyed the experience of sleeping to the soothing sound of the waves and that you found our food, staff and service to your liking.We are honored to receive such praise and will continually strive to maintain the high standards you expect. We are always here to provide you with another amazing stay whenever you decide to return.Thank you for choosing Bahia Principe Grand Samana and for sharing your positive experience.Kind regards, Annie Rijo

8/10 Bien

Arthur

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is tiered and set in the rock with beautiful mountain and ocean views, well maintained. Reminds me of Amalfi Coast in Italy. The staff was amazing, specially Fernando the bar tender, Ariel the supervisor of the food and beverages, as well as, front desk staff, bellmen, etc. All very friendly, helpfull and hotel is well maintained and clean
Séjour de 7 nuits en avril 2024
Réponse de Guest Relations Bahia Principe Grand Samana le 29 avr. 2024
Dear Mr. Meltser We appreciate you choosing us as your vacation destination. We are pleased to hear that you enjoyed our breathtaking mountain and ocean views, as well as the well-kept and clean feel of our resort, reminiscent of the Amalfi Coast in Italy.We are honored to receive compliments on our staff, especially Fernando the bar tender, Ariel the food and beverage supervisor, as well as our entire front desk and bellhop team. We pride ourselves on providing friendly and helpful service to our guests, and we will pass on your compliments to all the team members mentioned.We look forward to having the pleasure of welcoming you back in the future for another memorable stay at our resort.Kind regards Annie Rijo

10/10 Excellent

Ana M.

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The view
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Bahia Principe Grand Samana le 18 avr. 2024
Dear Ms. Ana M. Thank you for your comment, we are glad to know that the views that our facilities have exceeded your expectations. We hope to have the opportunity to welcome you again in our facilities. Kind regards

10/10 Excellent

PEDRO

Séjour de 6 nuits en avril 2024

10/10 Excellent

Yesenia

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exceptional staff
Réponse de Guest Relations Bahia Principe Grand Samana le 16 avr. 2024
Dear Ms. Yesenia Thank you for choosing us as your vacation destination, as well as for your comments about how exceptional our staff has been, we are glad that they have been part of making your stay even more memorable. We hope to have the opportunity to welcome you again. Kind regards

6/10 Satisfaisant

BESNIK, Wood Ridge

Voyage en famille
Les points forts : Propreté
Bad service, cheap after all
Séjour de 7 nuits en mars 2024
Réponse de Guest Relations Bahia Principe Grand Samana le 11 avr. 2024
Dear Besnik We appreciate the time you have taken to comment on the review of your stay at our facilities.We regret that we were unable to exceed your expectations, Please be assured that your comments will be passed on to the departments involved so that corrective action can be taken on the points you mention to avoid these types of incidents with future guests.Once again thank you for your input and suggestions. Kind regards

10/10 Excellent

Damaris

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We felt very safe at all times. This was the most relaxing vacation we have ever been on. The staff was over the top accommodating from checkin to daily assistance to meals. Over the top exceptional service. Wendy, Maxwell,Basila and ALL three young women at the front desk. Fernando at the beach bar makes the best mojito I’ve ever had. Beautiful clean beach. We were never unable to find a lounge chair and umbrella. The view cannot be beat and the breeze, I wish I could bottle it. The room was very clean and had everything we needed. The pool and hot tub were immaculate. This is the perfect place to rest and relax! Emmanuel is available beside the front desk to help with excursions in case all the relaxing is just too much for you and the buggy excursion we took was such a good time! The tour guids Adam and Martin were so helpful and we always felt safe as there were 3 sets guides closing off roads for our safety. A perfect trip. We will be back!
Réponse de Guest Relations Bahia Principe Grand Samana le 8 avr. 2024
We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. We are glad to know that we exceeded your expectations and that your stay at Bahia Principe Grand Samana was memorable. It will be a great pleasure for us to welcome you again in our facilities. Best regards

8/10 Bien

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024

10/10 Excellent

Anastasiia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect hotel for a relaxing getaway - very quiet and peaceful. The swimming pool is great, and the beach is clean and private. An absolutely beautiful place, would be happy to stay there again.
Séjour de 12 nuits en mars 2024
Réponse de Guest Relations Bahia Principe Grand Samana le 1 avr. 2024
Dear Mrs. Anastasiia We appreciate that you have chosen us as your vacation destination, we are glad to know that we have exceeded your expectations and that your vacation was relaxing and peaceful. We hope to have the opportunity to welcome you again. Kind regards

10/10 Excellent

RAFAEL

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The view and location of the facility. The friendly staff and the beach. Food was ok. Shame it wasn't all inclusive.
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Bahia Principe Grand Samana le 27 mars 2024
Dear Mr. Rafael The views and the location of the facilities. The friendly staff and the beach. The food was good. Too bad it was not all inclusive.Thank you for sharing the review of your stay with us, we are glad to know that we have exceeded your expectations, with the beauty of our views, friendly service, good food. On the other hand, we would like to inform you that we have taken into account your suggestion of the all inclusive,We hope to have the opportunity to welcome you again in our facilities.

10/10 Excellent

Basilia

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you’re looking for a destination to relax with peace and quiet this is your place. Resort Beautiful. Staff was friendly and nice.
Séjour de 4 nuits en mars 2024
Réponse de Guest Relations Bahia Principe Grand Samana le 27 mars 2024
Dear Mrs. Basilia We are glad to hear that your experience at Bahia Principe Grand Samana was wonderful and peaceful. Thank you for sharing your comments. We are delighted to know that we exceeded your expectations in terms of the beauty of our facilities and the quality, service and friendliness of our staff. We hope to have the opportunity to welcome you again in our facilities. Kind regards

4/10 Médiocre

STEFANIA

Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Poor service, beach was noisy near a highway and unkempt - dirty and few lounge chairs and junk like old kayak’s around the beach. Terrible dining- poor options and quality-got food poisoning. No restaurants or beach bars open.
Séjour de 5 nuits en mars 2024
Réponse de Guest Relations Bahia Principe Grand Samana le 25 mars 2024
Dear Mrs. Stefania In relation to the comments in your review, we offer our sincere apologies for any inconvenience experienced during your stay at our hotel. Please be assured that your comments will be passed on to the departments involved so that corrective action can be taken on the points you mention in order to avoid these types of incidents with future guests.We appreciate your contribution to the continuous improvement of the quality of the services we offer to our guests. Your comments always help us to improve.We hope to have the opportunity to welcome you again. Kind regards

10/10 Excellent

QUIRILUS

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024

10/10 Excellent

Annabel

Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Department le 23 avr. 2024
Thank you so much for your perfect rating, Annabel! We're thrilled to hear that you had such a wonderful experience. Your feedback means a lot to us. We look forward to welcoming you back again soon!

10/10 Excellent

Rosanny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Para mi 10 de 10 porque muy limpio la comida muy rica y el personal muy amable un poquito aburrido necesita un poco más de diversión pero todo muy bueno muy relajante
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Bahia Principe Grand Samana le 18 mars 2024
Estimada Sra. Rosanny Nos agradecemos que nos hayan escogido como destino para sus vacaciones, así como sus comentarios e impresiones sobre la agradable experiencia que tuvieron durante su estadía en nuestro hotel. De igual manera, le ofrecemos nuestras más sinceras disculpas por cualquier inconveniente presentado durante su estancia.Afectuosos saludos

10/10 Excellent

Ismael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing property and staff. Highly recommend!!!
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Bahia Principe Grand Samana le 15 mars 2024
Dear Mr. Ismael We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. We hope to have the opportunity to welcome you again. Kind regards

8/10 Bien

Donald

Les points forts : Propreté et personnel et service
Séjour de 7 nuits en mars 2024

10/10 Excellent

Rafael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful pool. Beautiful landscaping and amazing view of Samana bay and whales
Séjour de 3 nuits en mars 2024
Réponse de Guest Relations Bahia Principe Grand Samana le 18 mars 2024
Dear Mr. Rafael Thank you for sharing your review of your wonderful stay at Bahia Principe Grand Samana, we are glad that we made your stay memorable.We hope to have the opportunity to welcome you again. Best regards

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel and grounds, lovely seaside location with sheltered private beach. Very friendly staff. Quiet and restful. Spacious room with good sized balcony with sea view.
Séjour de 6 nuits en mars 2024
Réponse de Guest Relations Bahia Principe Grand Samana le 9 mars 2024
Dear Mr. Daniel We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay in our hotel.We hope to have the opportunity to welcome you again. Kind regards

10/10 Excellent

John

Séjour de 8 nuits en février 2024

8/10 Bien

Mona, PETOSKEY

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place if you need a quiet no frill vacation. No restaurants, just buffets. Pool area and spa are very nice.
Séjour de 9 nuits en février 2024
Réponse de Annie Rijo le 6 mars 2024
Dear Mrs. Mona We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. Likewise, we offer our sincere apologies for any inconvenience you may have experienced during your stay.Thank you for visiting us Kind regards

10/10 Excellent

Yuleidy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien
Séjour de 2 nuits en mars 2024
Réponse de Annie Rijo le 6 mars 2024
Estimada Sra. Yuleidy Gracias por compartir su reseña con nosotros, nos place saber la haya pasado bien durante su estancia con nosotros. Esperamos tener la oportunidad de recibirles nuevamente Afectuosos saludos

6/10 Satisfaisant

Layla

Les points faibles : Personnel et service et équipements
This is definitely not a 5 star hotel. Service is erratic, arbitrary and poor depending on each staff rather than on a hotel standard. There are so many improvements needed that its hard to complete this review but key negatives are: -Lack of restaurants and food options: all restaurants except one are closed including the sunset bar -No TV: all TVs have static and dont work -Fridge in room broken -The gym sucks and is stuffy and in a windowless small room -Staff are super loud even at 6:30am before breakfast you can hear them all shouting at one another (not really 5 star behaviour) - Service is generally poor with some staff simply lying so as not to go our of their way. -The sunset bar is closed and beach bar as well which means you have to walk all the way off the beach up to hotel to get yourself a drink and at sunset when its beautiful you also have go find yourself a drink all the way up at the reception (which means you may miss the sunset) -The music - both background music in restaurants and "live" karoakee style music in evening is terrible particularly considering you are in Latin America -If you are not a drinker: alcoholic beverages and non alcoholic beverages cost the same which is ludicrous. To add to all this my underwear was stolen from my room. While I made a complaint to manager, she never even gave me any news back or any comments. On the upside: this is a very beautiful property with stunning views over Samana Bay and you may even see whales
Séjour de 8 nuits en février 2024
Réponse de Guest Relations Bahia Principe Grand Samana le 2 mars 2024
Dear Mrs. First of all, we would like to thank you for taking the time to share your review of your stay at the Bahia Principe Grand Samana hotel.In relation to your comments, we offer our sincerest apologies for any inconvenience experienced during your stay at our hotel. Please be assured that your comments will be passed on to the departments involved so that corrective action can be taken on the points you mention to avoid these types of incidents with future guests.We appreciate your contribution to the continuous improvement of the quality of the services we offer to our guests. Your comments always help us to improve.

10/10 Excellent

carlos

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property. Wonderful friendly staff. Room was clean and beautiful view. Overall great experience.
Séjour de 2 nuits en février 2024
Réponse de Annie Rijo le 1 mars 2024
Dear Mr. Carlos We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. We are glad to have exceeded your expectations. We hope to have the opportunity to assist you again at Bahia Principe Grand Samana. Best regards

2/10 Horrible

Scarlett

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Algunos empleados horrible y expedía me vendió un paquete y en el hotel me salió otra cosa y tuve que pagar más dinero la experiencia fue horrible
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Bahia Principe Grand Samana le 29 févr. 2024
Estimada Sra. Scarlett Lamentamos sinceramente cualquier confusión o inconveniente que haya experimentado durante su estadía en nuestro hotel. Nuestro objetivo es brindarle una experiencia excepcional, y estamos decepcionados de que no hayamos cumplido con sus expectativas en esta ocasión. Por favor, siéntase libre de comunicarse con nosotros directamente para que podamos abordar sus inquietudes y hacer todo lo posible para rectificar la situación.Afectuosos saludos

8/10 Bien

Pamela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The parking is located off site and the walk to the parking lot is dangerous, no sidewalk and poorly lit.
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Bahia Principe Grand Cayacoa le 28 févr. 2024
Dear Mrs. Pamela Thank you for sharing the review of your stay with us. Regarding your suggestions, we would like to inform you that we have forwarded your comments to the heads of the departments involved. In this way, we will be able to take the necessary measures to meet the expectations of our guests.Please receive our sincere apologies for any inconvenience you may have experienced. Kind regards,

6/10 Satisfaisant

Diosdado Soto

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
A lot of potential, but they need to invest in training, charge more and return to all inclusive concept
Séjour de 3 nuits en février 2024
Réponse de Guest Relations Bahia Principe Grand Cayacoa le 28 févr. 2024
Dear Mr. Soto Thank you for choosing us as your vacation destination Regarding your suggestions, we would like to inform you that we have forwarded your comments to the heads of the departments involved. In this way, we will be able to take the necessary measures to meet the expectations of our guests.Thank you for visiting us

10/10 Excellent

Jhojany

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Surprisingly it was great. People were nice. Food was great.
Séjour de 3 nuits en février 2024
Réponse de Guest Relations Bahia Principe Grand Samana le 21 févr. 2024
Dear Mrs. Jhojany We want to thank you for choosing us as your vacation destination, as well as for taking the time to share your review of your stay with us. We also thank you for your comments and impressions about the pleasant experience you had during your stay at our hotel.Best regards

10/10 Excellent

Simon

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gorgeous location and beautiful hotel. Staff are excellent and the beach is very nice. Pool is excellent. Food is OK...but what you would expect @ an All Inclusive so no complaints. Very reasonable price too. Not much to do at the hotel and the excursions are OK...whale watching, beaches, buggies etc. If you want peace and quiet it is a great choice.
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Bahia Principe Grand Samana le 21 févr. 2024
Dear Mr. Simon We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel.We hope to have the opportunity to welcome you again. Kind regards

6/10 Satisfaisant

Swinzle

Les points faibles : Équipements
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Tracey

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The service received from Rosa was terrible, I had to call Expedia to get assistance with computer charger I left in my room.
Séjour de 6 nuits en février 2024
Réponse de Guest Relations Bahia Principe Grand Samana le 21 févr. 2024
Dear Mrs. Tracey Regarding the assistance received, we offer our sincere apologies for any inconvenience experienced during your stay at our hotel. Please be assured that your comments will be forwarded to the department involved so that corrective measures can be taken to avoid these types of incidents with future guests.On the other hand, we are glad to hear that you have received your charger.Kind regards

10/10 Excellent

YOMARIS

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
la propiedad esta hermosa , los servicios y la habitación vista al mar en un sueño
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Bahia Principe Grand Samana le 13 févr. 2024
Estimada Sra. Yomaris Agradecemos nos haya elegido como destino de sus vacaciones, nos alegra recibir sus elogios acerca de lo hermosa que es nuestra propiedad con hermosas vistas al mar, calidad y servicio recibido por parte de nuestros colaborares. Nos alegra haber hecho de su estancia memorable Esperamos tener la oportunidad de recibirles nuevamente Afectuosos saludos

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Me encantó todo , Su servicio al Cliente es excelente. Lo recomiendo al 100.
Réponse de Annie Rijo le 12 févr. 2024
Estimada Sra. Melissa Agradecemos que nos hayan escogido como destino para sus vacaciones, así como sus comentarios e impresiones sobre la agradable experiencia que tuvieron durante su estadía en nuestro hotel.Esperamos recibirla nuevamente en Bahia Principe Grand SamanaSiempre a su disposición,Cordialmente

10/10 Excellent

Breno

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel com vibe relaxante e super agradável. Os quartos são grandes e muito confortáveis. Tem café, chá, água de graça no quarto. E todos quartos tem vista para o pôr do sol. Todos funcionários muito prestativos. Tem uma praia privada muito boa.
Séjour de 2 nuits en février 2024
Réponse de Annie Rijo le 12 févr. 2024
Caro Sr. Breno Obrigado por nos ter escolhido como destino de férias e pelos seus comentários, é para nós uma grande satisfação saber que gostou do nosso ambiente relaxante e amigável. Temos o prazer de oferecer quartos espaçosos e confortáveis, bem como pequenos pormenores como café, chá e água no quarto para garantir o seu conforto durante a sua estadia. Estamos orgulhosos por saber que ficou impressionado com as vistas do pôr do sol de todos os nossos quartos.Aguardamos com expetativa a oportunidade de o ajudar novamente. Com os melhores cumprimentos

10/10 Excellent

Sean Gregory, Julian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Views, cleanliness, helpful staff and decent gym for the Caribbean
Séjour de 7 nuits en février 2024
Réponse de Annie Rijo le 12 févr. 2024
Dear Mr. Grerory We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. We look forward to welcoming you again at Bahia Principe Grand Cayacoa. Kind regards

10/10 Excellent

Serkan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thank you for the fantastic time
Séjour de 6 nuits en janvier 2024
Réponse de Annie Rijo le 8 févr. 2024
Dear Mr. Serkan Thank you for sharing the review of your stay with us, comments like yours are what motivate us to continue providing the quality service that characterizes us. We hope to have the opportunity to welcome you again. Kind regards