Avis sur NH Collection Salzburg City
NH Collection Salzburg City
Franz-Josef-Str. 26, Salzburg, Salzburg
Avis
9,2
Merveilleux
9,4/10
Propreté
9,2/10
Personnel et service
9,0/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en couple
6 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Valentina le 7 nov. 2022
Dear Denis,thank you for your kind review. We are happy to know that your stay with NH Collection Salzburg City was enjoyable!Till next time!ValentinaGuest Relations Manager
8/10 Bien
JACQUES
15 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel,bien situé
JACQUES
Séjour de 3 nuits en août 2022
Réponse de Valentina le 16 août 2022
Dear Jacques,
thank you for your review. We are glad that you enjoyed the facility, breakfast and service.
In case you plan your future stays in NH hotels, I kindly suggest to enroll for a Discovery membership, so you can book rooms with reduced rates.
Best Regards
Valentina
Guest Relations Manager
4/10 Médiocre
Preena
Voyage en couple
22 mai 2024
Les points faibles : Équipements
Preena
Séjour de 4 nuits en mai 2024
Réponse de Astrid R., Guest Relations le 26 mai 2024
Dear Preena,Thank you for taking the time to share your experience about your stay with us.We are pleased that you liked our breakfast offer, but regret that our menu did not meet your taste. Our kitchen is more European oriented and our guest love our local food. Yes, in Austria 4 star hotels do not have a bellboy as standard. As service and quality is very important to us it was a pleasure for our staff to help you with your luggage.It will be our pleasure to be able to welcome you again as our guest on your next visit.
10/10 Excellent
john
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
john
Séjour de 3 nuits en avril 2024
8/10 Bien
Fernando
Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fernando
Séjour de 2 nuits en avril 2024
Réponse de Astrid R., Guest Relations le 4 mai 2024
Dear Fernando,we would like thank your for taking your time to share your experience with us.We are very pleased that you enjoyed the nice area of our hotel. Our aim is to provide our guests a pleasant stay and we are delighted that we were able to make this possible for you. We thank you for your visit and would be delighted to welcome you again as our guest on your next visit to Salzburg.
10/10 Excellent
Miguel A
Voyage en famille, Voyage en couple
28 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Miguel A
Séjour de 5 nuits en avril 2024
Réponse de Svenja A., Guest Relations le 2 mai 2024
Dear Miguel A,Thank you for sharing your experience of your recent stay at NH Collection Salzburg City with us.I am pleased to read that you have enjoyed your stay and a high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kind words, especially about our staff, and for staying with us. We truly hope to welcome you again in the near future!Kind regards from Salzburg,
10/10 Excellent
Melissa
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 6 nuits en avril 2024
Réponse de Svenja A., Guest Relations le 2 mai 2024
Dear Melissa,Thank you very much for your review about your recent stay at NH Collection Salzburg City.Our aim is to provide an extraordinary service and experience for our guests. I am delighted to see we were able to do so. To read that you would want to visit us again is a fantastic compliment to our efforts. On behalf of the entire team, it would be our pleasure to welcome you back again soon!Kind regards from Salzburg,
10/10 Excellent
Birge
25 avr. 2024
Birge
Séjour de 5 nuits en avril 2024
8/10 Bien
Chaiprasit
Voyage en famille
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chaiprasit
Séjour de 1 nuit en avril 2024
Réponse de Astrid R., Guest Relations le 27 avr. 2024
Dear Chaiprasit,thank you very much for taking the time to share your experience about your stay with us.Our aim is to ensure that our guests have a pleasant stay in Salzburg. Thank you for the words of praise about our comfortable rooms.It is a great honor for us to offer you a room on a higher floor during your next visit to Salzburg.
8/10 Bien
Karl
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karl
Séjour de 1 nuit en avril 2024
10/10 Excellent
Tanya
Voyage en famille avec de jeunes enfants, Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tanya
Séjour de 2 nuits en avril 2024
Réponse de Astrid R., Guest Relations le 18 avr. 2024
Dear Tanya,we would like sincerely thank you for taking the time to share your experience about your stay with us.We are delighted that you enjoyed your time with us in Salzburg with your family and thank you for the kind words about our good breakfast and our friendly staff.We would like thank you for your staying with us. We truly hope to welcome you again at your next visit in Salzburg.
10/10 Excellent
Iris
Voyage en famille, Voyage en groupe
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Iris
Séjour de 2 nuits en avril 2024
Réponse de Astrid R., Guest Relations le 18 avr. 2024
Dear Iris,on behalf of the entire team, we would like sincerely thank you for taking the time to share your experience with us.It was a pleasure to read how much you enjoyed our room and our service staff. We are delighted that we were able to provide you with the extraordinary experience that we aim for.It would be a honor to welcome you again at your next visit in Salzburg.
10/10 Excellent
Birgit
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Birgit
Séjour de 2 nuits en avril 2024
Réponse de Astrid R., Guest Relations le 18 avr. 2024
Sehr geehrte Frau Birgit,recht herzlichen Dank für die Zeit die Sie sich genommen haben um uns Ihre Erfahrungen mitzuteilen.Wir möchten uns bei Ihnen in aller Form für Ihr Kompliment über unser Hotel und unsere Mitarbeiter bedanken, dass wir gerne mit unserem Team teilen werden.Es ist uns eine Ehre Sie bei Ihren nächsten Besuch in Salzburg wieder als unseren Gast verwöhnen zu dürfen.
10/10 Excellent
Heribert, Düsseldorf
Voyage en couple
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heribert
Séjour de 4 nuits en mars 2024
Réponse de Astrid R., Guest Relations le 29 mars 2024
Sehr geehrter Herr Heribert,recht herzlichen dank; dass Sie sich die Zeit genommen haben um uns Ihre Erfahrungen mitzuteilen.Unser Streben ist unseren Gästen einen angenehmen Aufenthalt bei uns in Salzburg zu ermöglichen. Wir freuen uns sehr zu lesen, dass Sie so gute Erinnerungen an Ihren Aufenthalt haben und danken Ihnen im Namen des gesamten Teams vielmals für Ihre freundlichen Worte und Ihre Empfehlung.Wir danken Ihnen für Ihren Besuch und freuen uns wenn wir Sie bei Ihrem nächsten Besuch in Salzburg wieder als unsere Gäste verwöhnen dürfen.
10/10 Excellent
KOZONO
Voyage en famille avec de jeunes enfants
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KOZONO
Séjour de 1 nuit en mars 2024
Réponse de Astrid R., Guest Relations le 28 mars 2024
Dear KOZONO,thank you very much for taking the time to share your experience about your stay with us.Our aim is to achieve the extraordinary and we are pleased that we have been able to provide you with a memorable stay. Furthermore, we want to thank you for your kind words about our location being walkable to many attractions.Your nice review is an incredible compliment for our team. We would be honored to welcome you again at your next visit in Salzburg.
10/10 Excellent
Stefan
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stefan
Séjour de 1 nuit en mars 2024
8/10 Bien
Daniel Peter
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniel Peter
Séjour de 1 nuit en mars 2024
10/10 Excellent
Maria
Voyage en famille
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 3 nuits en mars 2024
Réponse de Svenja A., Guest Relations le 24 mars 2024
Dear Maria,Your review is a true delight to read. Thank you for taking the time to share your experience of your recent stay at NH Collection Salzburg City.Reading that you would recommend our hotel is definitely one of the biggest rewards to our efforts and a compliment to our team. I will make sure to share your review with them.Thank you for your kind words and for choosing to stay with us during your time in Salzburg. We would be delighted to welcome you again in the nearby future. With kind regards from Salzburg,
8/10 Bien
Jade
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jade
Séjour de 4 nuits en décembre 2023
Réponse de Svenja A., Guest Relations le 15 mars 2024
Dear Jade,On behalf of the entire team, I would like to sincerely thank you for your rating of your recent stay at NH Collection Salzburg City.To receive such a high rating and a recommendation is truly a reward to all the efforts of the team to ensure all our guests receive an Extraordinary Experience. I am pleased to read that you enjoyed our decoration and the location of our hotel in walking distance to everything. It was our pleasure to welcome you to our hotel and we hope to do so again in the near future!With kind regards from Salzburg,
10/10 Excellent
Maggie
Voyage en famille
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maggie
Séjour de 1 nuit en mars 2024
Réponse de Astrid R., Guest Relations le 11 mars 2024
Dear Maggie,we would like sincerely thank you for taking the time to share your experience about your stay with us.We are pleased that you enjoyed your time in Salzburg and that we have been able to assist in making it special.Thank you for your kind words about our nice and helpful staff and our clean hotel with the walkable to many attractions. It was a pleasure to welcome you to our hotel and we look forward to hosting you again as our guest on your next visit to Salzburg.
10/10 Excellent
Marianella
29 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marianella
Séjour de 2 nuits en février 2024
10/10 Excellent
Kimberly
Voyage en groupe
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kimberly
Séjour de 3 nuits en février 2024
10/10 Excellent
Jung Woo
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jung Woo
Séjour de 1 nuit en février 2024
10/10 Excellent
Andy Le
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andy Le
Séjour de 3 nuits en février 2024
Réponse de Svenja A., Guest Relations le 23 févr. 2024
Dear Andy Le,On behalf of the entire team, I would like to sincerely thank you for your rating of your recent stay at NH Collection Salzburg City.It is a pleasure to read that you liked the location of our hotel and that you could enjoy the breakfast that we offer. Thank you also very much for your kind words about our staff. We will certainly share your compliment with the entire team. It would be an honor to welcome you back again in the near future.Kindest regards from Salzburg,
8/10 Bien
Benny
12 févr. 2024
Les points forts : Personnel et service
Benny
Séjour de 3 nuits en février 2024
Réponse de Astrid R., Guest Relations le 18 févr. 2024
Dear Benny,thank you for taking the time to share your experience about your stay with us.It is delightful that you enjoyed our beautiful hotel and our great service that we offer. We thank you for your constructive criticism, we are working on illuminating our rooms in a better way. It would be a pleasure to welcome you again in a room with the new lighting on your next visit to Salzburg.
10/10 Excellent
Thomas
8 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Salzburg
Thomas
Séjour de 1 nuit en janvier 2024
Réponse de Astrid R., Guest Relations le 11 févr. 2024
Dear Thomas,thank you for taking such a wonderful review about your stay at NH Collection Salzburg City. It is genuinely enriching to receive such positive feedback.Our strives is to achieve the extraordinary and we are pleased that we have been able at provide you with a great stay. We want to thank you for your kind words about our excellent location. We would like to thank you for your staying with us. We truly hope to welcome you again on your next visit in Salzburg again.
10/10 Excellent
Lucy
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lucy
Séjour de 3 nuits en février 2024
Réponse de Astrid R., Guest Relations le 7 févr. 2024
Dear Lucy,we would like to thank you for taking the time to share your experience with us.The entire team strives to provide the best experience possible and we are pleased to see that this reflects in our rating. We would like to thank you for your kind words about our friendly staff and for staying with us.The next time you will be in Salzburg, we would be pleased to welcome you again.
8/10 Bien
Suzanne
5 févr. 2024
Suzanne
Séjour de 2 nuits en février 2024
10/10 Excellent
Hector
Voyage en famille, Voyage en couple
29 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hector
Séjour de 3 nuits en janvier 2024
Réponse de Astrid R., Guest Relations le 30 janv. 2024
Dear Hector,thank you very much for taking the time to share your experience with us.Thank you very much for your wonderful compliment for our hotel and the appreciative words for our staff. We strive to offer our guests the best possible service and are delighted that we have succeeded in doing so.It will be a great pleasure for us to welcome you again as our guest on your next visit to Salzburg.
8/10 Bien
Rasna
Voyage en groupe
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel, location, staff and room
Rasna
Séjour de 1 nuit en janvier 2024
Réponse de Svenja A., Guest Relations le 27 janv. 2024
Dear Rasna,What a delightful review to read! Thank you very much for taking the time to share your experience about staying at NH Collection Salzburg City.The team and I are pleased to read that you appreciated your time in our hotel and in Salzburg. I see that you enjoyed the sightseeing and our modern rooms with its comfortable beds. Furthermore, I would like to thank you for your kind words about our staff and I will certainly share your compliments with our team.We would be delighted to welcome you again in the nearby future. Kind regards from Salzburg,
8/10 Bien
Jan
Voyage en famille
24 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jan
Séjour de 2 nuits en janvier 2024
Réponse de Astrid R., Guest Relations le 26 janv. 2024
Dear Jan,thank you for taking the time to share your experience with us.It was a pleasure to read how much you enjoyed your good stay and that you liked our hotel. We are delighted that we were able to provide you with the wonderful experience that we aim for.It would be honored to welcome you again as our guest on your next visit to Salzburg.
6/10 Satisfaisant
Christine
21 janv. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Christine
Séjour de 2 nuits en janvier 2024
Réponse de Astrid R., Guest Relations le 23 janv. 2024
Sehr geehrte Frau Christine,wir danken Ihnen für die Zeit die Sie sich genommen haben um uns Ihre Erfahrung bei uns mitzuteilen.Wir bedauern es sehr zu lesen, dass Ihnen Ihr Zimmer zu hellhörig war. Da uns das wohl unserer Gäste sehr am herzen liegt hätten wir Ihnen gerne eine alternative Angeboten.Es ist uns eine große Freude, wenn wir Ihnen bei Ihren nächsten Besuch in Salzburg, ein für Sie passendes Zimmer anbieten dürfen.
10/10 Excellent
MIKYO
Voyage en groupe
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MIKYO
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Roberto, Davie
Voyage en famille
9 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roberto
Séjour de 2 nuits en janvier 2024
Réponse de Svenja A., Guest Relations le 11 janv. 2024
Dear Roberto,Thank you very much for taking the time to rate NH Collection Salzburg City.I am grateful for your positive comments regarding our Hotel and the parking, that we offer. Thank you for your kind words about our staff and we will share your compliments with the entire team. The service of our hotel includes aiming for an Extraordinary Experience for all our guests and it is a pleasure to see that we were able to do so during your stay. But nevertheless, we regret to read that the mattress did not fully meet your requirements.It was our pleasure to welcome you to our hotel.Kind regards from Salzburg,
10/10 Excellent
Alexander
Voyage en famille
7 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Alexander
Séjour de 2 nuits en décembre 2023
10/10 Excellent
Craig
Voyage en famille
4 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Craig
Séjour de 1 nuit en janvier 2024
Réponse de Svenja A., Guest Relations le 11 janv. 2024
Dear Craig,What a wonderful rating! Thank you very much for taking the time to rate NH Collection Salzburg City. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards from Salzburg,
8/10 Bien
Massimiliano
31 déc. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Massimiliano
Séjour de 1 nuit en décembre 2023
Réponse de Astrid R., Guest Relations le 3 janv. 2024
Dear Massimiliano,thank you for taking the time to share your experience about your stay with us.We are delighted to read that our breakfast and our very good location in the near to the history town made your stay in Salzburg so wonderful. We are pleased that our efforts to fulfil expectations were successful and that we were able to make every moment in our hotel a memorable one.It was our pleasure to welcome you to our hotel and we hope to do so again in the near furture.
4/10 Médiocre
Mark
31 déc. 2023
Les points forts : Propreté et confort de la chambre
Bait and switch
Mark
Séjour de 1 nuit en décembre 2023
Réponse de Astrid R., Guest Relations le 15 janv. 2024
Dear Mark,thank you for taking the time to share your experiences with us.Since quality and service are very important to us, we thank you for your constructive criticism. We will train our staff even more intensively to provide you with all relevant information at check in. We feel very sorry not to have met your taste of our rooms.We would be delighted if we could personally convince you of our improvements on your next visit to Salzburg.
10/10 Excellent
Birgit
Voyage en famille
26 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Birgit
Séjour de 3 nuits en décembre 2023
Réponse de Svenja A., Guest Relations le 27 janv. 2024
Sehr geehrte Birgit,vielen herzlichen Dank für Ihre wundervolle Rückmeldung über Ihren kürzlichen Aufenthalt bei uns im NH Collection Salzburg City.Ihre lobenden Worte über unser Hotel haben uns sehr gefreut. Besonders bedanken wir uns bei Ihnen für Ihr Kompliment über unseren netten Service, welches wir mit unserem Team teilen werden.Das gesamte Team ist bestrebt, Ihnen das bestmögliche Erlebnis zu bieten, und ich freue mich, dass sich dies in Ihrer Bewertung widerspiegelt. Es wäre uns eine Ehre, Sie bald wieder einmal bei uns begrüßen zu dürfen.Freundliche Grüße aus Salzburg,
8/10 Bien
Georg
22 déc. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Schön für Stadt Urlaub Salzburg
Georg
Séjour de 4 nuits en décembre 2023
Réponse de Svenja A., Guest Relations le 23 déc. 2023
Sehr geehrter Georg,vielen Dank, dass Sie sich die Zeit genommen und uns Ihre Erfahrung über Ihren kürzlichen Besuch bei uns im NH Collection Salzburg City mitgeteilt haben.Es ist schön zu hören, dass es Ihnen bei uns gefallen hat und wir würden uns sehr freuen, Sie wieder einmal als Gast bei uns willkommen heißen zu dürfen.Freundliche Grüße aus Salzburg und wir wünschen eine schöne Weihnachtszeit für Sie und Ihre Familie.
10/10 Excellent
Ingrid
20 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ingrid
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Voyageur vérifié
18 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Salzburg Hotel
Voyageur vérifié
Séjour de 3 nuits en décembre 2023
Réponse de Svenja A., Guest Relations le 21 déc. 2023
Dear Guest,On behalf of the entire team, I would like to sincerely thank you for your rating of your recent stay at NH Collection Salzburg City.Such a high rating can only mean an incredible compliment to the team’s effort and I will make sure to share it with them. Thank you for your kind words and for choosing to stay with us during your time in Salzburg. We would be delighted to welcome you again in the nearby future. Kind regards,
8/10 Bien
Daniel
17 déc. 2023
Les points forts : Propreté et personnel et service
Clean hotel, easy walking distance, rubbish aircon
Daniel
Séjour de 3 nuits en décembre 2023
Réponse de Astrid R., Guest Relations le 25 déc. 2023
Dear Daniel,thank you for taking the time to share your experience with us.We would like to formally apologize for the inconvenience may have caused during your stay with us. We are delighted to take into account all the wishes of our guests and try to implement this depending on the booking situation. We are very pleased that the location and the clearness of our hotel have spoken to your needs.We hope to be able to spoil you with another room of your choice on your next visit to Salzburg.
2/10 Horrible
Alyce
15 déc. 2023
Alyce
Séjour de 2 nuits en novembre 2023
6/10 Satisfaisant
Josh
Voyage en couple
15 déc. 2023
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Josh
Séjour de 1 nuit en décembre 2023
Réponse de Svenja A., Guest Relations le 21 déc. 2023
Dear Josh,Thank you for taking the time to share your experiences with us. Our guests’ feedback and impressions are very important to us because we see it as means to improve our services every day. We regret to read that your experience was not as positive as we would have liked to read. We understand from your review that you were not satisfied with the temperature in your room. During the winter time the air condition can be switched off so that it no longer heats. Thank you for bringing the situation to our attention. I would like to offer my apologies for these unfortunate experiences and I would like to inform you that I contacted the departments involved, in order to prevent this in future and to explain our guests more detailed how to regulate the air condition. Kind regards from Salzburg and we wish you a wonderful Christmas time.
10/10 Excellent
Sandra Ann
Voyage en groupe
15 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandra Ann
Séjour de 2 nuits en décembre 2023
Réponse de Svenja A., Guest Relations le 21 déc. 2023
Dear Sandra Ann, Your review is a true delight to read. Thank you for taking the time to share your experience of your recent stay at NH Collection Salzburg City.Reading that you would like to return is definitely one of the biggest rewards to our efforts and a compliment to our team. I will make sure to share your review with them.Thank you for your kind words and for choosing to stay with us during your time in Salzburg. We would be delighted to welcome you again in the nearby future. Kind regards and merry Christmas for you and your family,
8/10 Bien
Carol
15 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carol
Séjour de 5 nuits en décembre 2023
Réponse de Svenja A., Guest Relations le 21 déc. 2023
Dear Carol,What a wonderful rating! Thank you very much for taking the time to rate NH Collection Salzburg City on this website. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards from Salzburg and a wonderful Christmas time for you and your family,
10/10 Excellent
Ingrid
13 déc. 2023
Ingrid
Séjour de 2 nuits en décembre 2023
10/10 Excellent
lauren
Voyage d’affaires
13 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
100/10 hospitality
lauren
Séjour de 3 nuits en décembre 2023
Réponse de Svenja A., Guest Relations le 21 déc. 2023
Dear lauren,First of all, I would like to thank you for rating NH Collection Salzburg City on this website.How wonderful that we were able to give you an experience that suited such a high rating. This is a compliment to all the efforts our team makes for an extraordinary experience. You can stay assured that your high rating will be shared with them. We hope that you arrived home safely. We would be honored to welcome you back again in the near future!Kind regards from Salzburg and a wonderful Christmas time for you and your family,
2/10 Horrible
John
Voyage en famille
12 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en décembre 2023
Réponse de Svenja A., Guest Relations le 15 déc. 2023
Dear John,Thank you very much for sending us your review. We are sorry for the inconveniences you had during your journey and that you were not able to travel to Salzburg. We apologize that you could not reach anyone by phone. When it is busy at the reception and you could not reach us by phone you can always send us an E-mail as well. Since you made the reservation with an agency our recommendation would also be to get in contact with them directly as well. We hope that you arrived home safely. Best regards from Salzburg,